2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Visibility, May 20, 2008
BLEND DOOR FAILURE IN 2002 JEEP GRAND CHEROKEE. MAY 19, 2008. *TR
Power train, Equipment, Other or unspecified, May 15, 2008
IN MARCH, 2005, WITH 59,000 MILES, MY 2002 JEEP GRAND CHEROKEE OVERLAND, WHICH I PURCHASED NEW IN AUGUST 2002, NEEDED A NEW REAR DIFFERENTIAL. A REPLACEMENT WAS ALSO NEEDED AT 80,000 (JULY 2006), 86,000 (MARCH 2007), AND 98,000 (APRIL 2008). AS OF THIS WRITING, THE DEALER HAS HAD THE VEHICLE FOR OVER 3 WEEKS. IN REPLACING FIRST THE BEARINGS, THEN THE GEARS, AND THEN THE "ENTIRE REAR END", THEY HAVE BEEN UNABLE TO SOLVE THE PROBLEM. ATTEMPTS TO CONTACT CHRYSLER HAVE BEEN UNSUCCESSFUL. NO ONE AT THE 800 NUMBERS CAN OFFER ANY SOLUTIONS. I HAVE AN EXTENDED WARRANTY, SO THE REPAIRS HAVE BEEN COVERED, MINUS MY $100 DEDUCTIBLE. BUT, I DON'T THINK THE NUMBER OF REPAIRS IS QUESTIONABLE. I'VE FOUND A NUMBER OF SITES WITH OTHER INDIVIDUALS REPORTING THE SAME PROBLEM ON THIS PARTICULAR BODY STYLE/MODEL. PERHAPS THERE IS A WIDE SPREAD PROBLEM.. *TR
Visibility, May 12, 2008
JEEP BLEND DOOR BREAK - VISIBILITY PROBLEM BECAUSE OF DEFROSTER. *TR
Exterior lighting, May 6, 2008, fire
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PASSENGER SIDE TAIL LIGHT BURNED OUT AND MELTED THE PLASTIC AROUND THE HOLDER OF THE LIGHTS. IN 2005, HE REPLACED THE ENTIRE LENS AND PLASTIC COMPONENT AT THE COST OF APPROXIMATELY $115. MOST RECENTLY, THE CONTACT NOTICED THAT THE DRIVER SIDE WAS EXPERIENCING THE SAME FAILURE, WHICH ALSO CAUSED A SHORT. THE REPAIR FOR THIS FAILURE ALSO COST $115. THE DEALER ADVISED THE CONTACT TO REPLACE THE ENTIRE TAIL LIGHT STRUCTURE. THE CURRENT MILEAGE WAS 98,000 AND FAILURE MILEAGE WAS APPROXIMATELY 36,000. UPDATED 05/21/08 *BF UPDATED 05/20/08. *JB
Visibility, May 5, 2008
PASSENGER SIDE HVAC BLOWS COLD AIR ONLY. *TR
Engine and engine cooling, Equipment, May 1, 2008, fire
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE ALWAYS SWAYED BACK AND FORTH AS IF IT WERE OFF BALANCED. WHILE DRIVING APPROXIMATELY 30 MPH, SHE NOTICED THAT THE ENGINE WARNING LIGHT WAS ILLUMINATED ON THE INSTRUMENT CONTROL PANEL. SMOKE APPEARED FROM THE VEHICLE. SHE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE RADIATOR FAN CRACKED AND CAUSED THE FAILURE. THE BELT, RADIATOR FAN, THERMOSTAT, AND WATER PUMP WERE REPAIRED AT THE COST OF $1,000. THE MANUFACTURER INFORMED HER OF NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN); HOWEVER, THE CONTACT NEVER RECEIVED A RECALL NOTICE. THE MANUFACTURER ONLY COVERED THE EXPENSE OF THE FAN, WHICH WAS $265. THE ENGINE WARNING LIGHT IS STILL ILLUMINATED ON THE INSTRUMENT CONTROL PANEL AND THE AIR CONDITIONING SYSTEM DOES NOT WORK. THE FAILURE MILEAGE WAS 91,000.
Service brakes, Hydraulic, Apr 17, 2008
CAR SHUTTERS WHEN APPLYING BRAKES. JEEP HAS KNOW ABOUT THIS PROBLEM SINCE THE MIDDLE OF 2002 AND EVEN SENT OUT TSB'S TO IT'S DEALERS. THE CALIPERS WERE DEFECTIVE CAUSING THE PADS TO WEAR UNEVEN THUS CAUSING THE ROTORS TO WARP. CHRYSLER SAYS YOUR PROBLEM NOT OURS , PAY TO HAVE IT FIXED. *TR
Air bags, Seat belts, Apr 17, 2008, crash
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 45 MPH, THE CONTACT STRUCK AN EMBANKMENT AND CAUSED THE VEHICLE TO FLIP. THE SEAT BELT DETACHED AND NONE OF THE AIR BAGS DEPLOYED. THE CONTACT LANDED IN THE PASSENGER SEAT AND HER HEAD WENT THROUGH THE MOON ROOF. A POLICE REPORT WAS FILED. THE POWERTRAIN WAS UNKNOWN. THE CURRENT MILEAGE WAS 104,000 AND FAILURE MILEAGE WAS 98,000.
Visibility, Apr 16, 2008
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED AND IT IS EQUIPPED WITH DUAL CLIMATE CONTROL. I'VE NOTICED A FUNNY NOISE COMING FROM THE BOTTOM OF THE DASH IT ALMOST SOUNDS LIKE A TWISTING OR A CLAPPING NOISE. JUST RECENTLY I NEEDED TO TURN ON MY HEATER BECAUSE IT WAS REALLY COLD OUT AND FOR SOME REASON ALTHOUGH THE TEMP WAS SET ALL THE WAY TOO HIGH IT WAS STILL BLOWING COLD AIR FROM THE DRIVER SIDE. HOWEVER, THE PASSENGER SIDE STILL WORKED FINE. I BOUGHT THIS VEHICLE USED AND I KNOW IT WILL COST WAY MORE THAN I CAN EVER AFFORD FOR THIS REPAIR. I HAVE INVESTIGATED THIS ISSUE AND UNDERSTAND THAT THE PROBLEM IS IMMINENT TO JEEP OWNERS. I UNDERSTAND THAT THE COMPANY FEELS IT IS NOT A SAFETY ISSUE BUT A LUXURY. HOWEVER IT IS FOR MOST OF US THAT OWN A SUV IT IS BECAUSE WE NEED TO TRANSPORT OUR FAMILIES COMFORTABLY. FOR THAT IS WHAT THEY ADVERTISE. I HAVE A NEW BORN CHILD AND I THINK IT IS RIDICULES I CAN NOT TRANSPORT HER IN MY JEEP BECAUSE IT IS TO COLD FOR HER AND SHE WOULD BE AT RISK OF GETTING PNEUMONIA, BECAUSE THE CHRYSLER CORPORATION HAS FAILED TO TAKE CARE OF THEIR CUSTOMERS. PLEASE HELP US IN MAKING THE COMPANY FIX THEIR INADEQUATE CLIMATE CONTROL PROBLEM AND LIVE UP TO THEIR EXPECTATIONS. *TR
Visibility, Apr 13, 2008
WHILE ROLLING UP DRIVER SIDE FRONT WINDOW, HEARD A LOUD NOISE WITHIN CAR DOOR. WINDOW THEN FELL INTO DOOR AND WOULD NOT GO BACK UP. INFORMED BY DEALER THAT THE REGULATOR WAS BROKEN. SERVICE DEPT STATED THAT THIS HAPPENS FREQUENTLY BECAUSE THE PART IS MADE OF PLASTIC. WAS CHARGED $295 FOR REPLACEMENT PART. EXACT SAME THING HAPPENED TO MY BROTHER, WHO ALSO OWNS A 2002 JEEP GRAND CHEROKEE, TWO MONTHS AGO. *TR
Visibility, Apr 13, 2008
BLEND DOORS ON THE HVAC SYSTEM HAVE FAILED. PASSENGER SIDE ONLY BLOWS COLD AIR. A COMMON PROBLEM ON THESE JEEPS. *TR
Service brakes, Hydraulic, Apr 10, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHEN THE CONTACT DEPRESSES THE BRAKE PEDAL TO STOP THE VEHICLE, THE FRONT END SHAKES. WHILE DRIVING DURING THE WINTER MONTHS AND DEPRESSING THE BRAKE PEDAL, THE FRONT END SHAKING CAUSES THE CONTACT TO LOSE CONTROL OF THE VEHICLE. HE EXAMINED THE BRAKES AND NOTICED THAT THE ROTORS WERE WARPED. THE VEHICLE WAS TAKEN TO THE DEALER, BUT WAS NOT SERVICED. THE FAILURE OCCURRED AT VARIOUS SPEEDS. THE CURRENT MILEAGE WAS 42,340 AND FAILURE MILEAGE WAS 15,000.
Seats, Apr 5, 2008
BREAK IN DRIVERS SEAT POWER LIFT ASSEMBLY. COMPLETE BREAK IN STEAL WITH ADDITIONAL STRESS FRACTURES AND SPLITTING IN LOWER CHAIR FRAME MOUNTING RAIL CAUSING SEAT TO DISCONNECT FROM BASE. CONTINUED USE OF THIS VEHICLE COULD CAUSE SERIOUS INJURY DUE TO THE SEAT SURFACE IN WHICH THE DRIVER IS LOCATED, BECOMING DETACHED CAUSING THE DRIVER TO LOOSE CONTROL OF THE VEHICLE. *TR
Vehicle speed control, Apr 3, 2008
MY 2002 CHRYSLER JEEP 4X4 GRAND CHEROKEE SUDDENLY TOOK OFF WITH NO BRAKES. THE ACCELERATOR SEEMED TO BE STUCK AND THE BRAKES WOULD NOT SLOW THE CAR DOWN. I WAS LEAVING THE PARKING LOT AT WORK. I HAD BOTH FEET ON THE BRAKES, PUT IT IN NEUTRAL AND PULLED THE EMERGENCY BRAKE. THIS STILL WOULD NOT SLOW THE CAR DOWN. I FINALLY MOVED THE GEAR INTO PARK AND THAT SEEMED TO WORK. AFTER TALKING TO PEOPLE AT WORK, THIS IS CONSIDERED A PROBLEM WITH THESE CARS. NO ONE CAN FIND ANYTHING WRONG WITH IT. I WILL NOT BUY ANOTHER JEEP OR CHRYSLER CAR AGAIN. I DON'T FEEL THEY STAND BEHIND THIS REPEATED PROBLEM. *TR
Service brakes, Hydraulic, Apr 2, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL, FLOOR, SEAT, AND INSTRUMENT PANEL VIBRATED. THERE WAS ALSO A MINOR PEDAL PULSATION (BRAKE ROUGHNESS) UNDER LIGHT TO MODERATE PEDAL APPLICATION. HE TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THE BRAKE CALIPERS WERE COVERED UNDER WARRANTY; HOWEVER, THE ROTORS AND PADS WOULD HAVE TO BE REPLACED AT HIS OWN EXPENSE. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE POWERTRAIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 44,700.
Visibility, Mar 31, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. ON AUGUST 11, 2005, THE FRONT PASSENGER SIDE WINDOW REGULATOR FAILED. THE WINDOW WAS UP AT THE TIME OF THE FAILURE. APPROXIMATELY ONE YEAR LATER, THE DRIVER SIDE WINDOW REGULATOR FAILED. THE WINDOW WAS UP AT THE TIME OF THE FAILURE AND THE CONTACT COULD HEAR A POPPING SOUND BEFORE THE FAILURE OCCURRED. A FEW MONTHS LATER, THE REAR DRIVER SIDE WINDOW FAILED IN THE SAME MANNER. THE DEALER REPAIRED ALL THE WINDOW FAILURES. ON SEPTEMBER 17, 2007 THE REAR DRIVER SIDE WINDOW FAILED AGAIN. THE CONTACT HAS ALL THE REPAIR ORDERS FOR THE FAILURES. THE FAILURE MILEAGE WAS 50,745 AND CURRENT MILEAGE WAS 79,362.
Visibility, Mar 28, 2008
HEAT STOPPED WORKING ON THE PASSENGER SIDE OF MY VEHICLE. NOW THERE SEEMS TO BE LITTLE TO NO HEAT ON THE DRIVER'S SIDE. I WAS TOLD THAT THIS HAS BEEN AN ISSUE WITH THE JEEP GRAND CHEROKEE LINE, AND YET NOTHING IS DONE ABOUT IT. OF COURSE THIS ALWAYS SEEMS TO HAPPEN AFTER THE WARRANTY HAS EXPIRED. I HAVE YET TO PURSUE REPAIRS AS THIS WILL COST ME ALMOST $500. *TR
Visibility, Mar 19, 2008
MY PASSENGER SIDE HEAT IS BLOWING COLD AIR AND I UNDERSTAND THIS IS A COMMON PROBLEM. IT HAS BEEN REPAIRED BEFORE AND I'M NOT GOING TO PAY ANTHER $900 BECAUSE ITS JEEPS FAULT. *TR
Visibility, Mar 18, 2008
THE BLEND DOORS ON MY 2002 GRAND JEEP CHEROKEE HAVE BROKEN AND NO HEAT TO DEFROSTER OR TO INTERIOR CAR. JEEP MIXED PROBLEM IN 2004 MODELS BUT REFUSES TO ISSUE A RECALL. THIS IS A MAJOR PROBLEM/SAFETY ISSUE SINCE WINDSHIELD WILL NOT DEFROST AND CAUSE POTENTIAL ACCIDENT. MANY PEOPLE HAVE LEFT MESSAGES TO YOUR WEBSITE ABOUT THIS OVER THE YRS. WHY ARE YOU NOT DOING ANYTHING? DOES SOMEONE HAVE TO DIE FIRST? I GUESS SO. THANKS . *TR
Engine and engine cooling, Mar 13, 2008
INTAKE MANIFOLD CRACK FEEDING CYLINDER #1. *TR
Engine and engine cooling, Feb 28, 2008
ON 2/28/08 I WAS AT THE BANK ABOUT 1/4 OF A MILE FROM HOME AND WAS ON MY WAY HOME THERE I HEARD ALOUD BANG UNDER MY JEEP. WHEN I GOT HOME THERE WAS FLUID COMING OUT FROM THE RADIATOR AREA. MY FIANCEE LOOKED AT IT AND THE HOUSING AROUND THE RADIATOR IS ALL BROKE, THERE IS PIECES OF PLASTIC STUCK IN THE RADIATOR AND THE FAN IS BROKEN AND AT THE BOTTOM OF THE RADIATOR THERE IS A PUNCTURED HOLE IN IT. *TR
Visibility, Feb 28, 2008
THE HEATER BLOWER BLOWS VERY COLD AIR ON PASSENGER SIDE. VERY POOR DEFROSTING ON WINDSHIELD EVEN WITH THE TEMPERATURE SETTING ON MAX. *TR
Steering, Feb 27, 2008
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING BETWEEN 2-30 MPH, THE STEERING WHEEL MADE A GRINDING NOISE WHEN IT WAS TURNED. THERE WAS A LOSS OF POWER STEERING FLUID AND MANEUVERABILITY. WHEN FLUID WAS ADDED TO THE VEHICLE, THE POWER STEERING AND GRINDING NOISE RETURNED. THE VEHICLE WAS TAKEN TO THE DEALER AND THEY STATED THAT THE POWER STEERING HIGH PRESSURE HOSE FAILED. THE HIGH PRESSURE HOSE WAS REPLACED. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS 55,000 AND CURRENT MILEAGE WAS 68,000.
Steering, Feb 21, 2008
POWER STEERING PUMP HAS FAILED FOR THE 4TH TIME IN LAST YEAR. HAVE NOW LEARNED THIS IS A KNOWN PROBLEM BY CHRYSLER AND IS DUE TO POOR DESIGN THAT HAS THE POWER STEERING PUMP DRIVING AN AUXILIARY COOLING FAN. RESULTS IN LOSS OF POWER STEERING AND EXTREMELY REDUCED DRIVABLE. *TR
Visibility, Feb 13, 2008
COLD AIR BLOWING FROM PASSENGER SIDE VENTS AND WINDSHIELD DEFROSTER REGARDLESS OF CONTROL OR TEMP SETTINGS. DRIVER SIDE TEMP ADJUSTMENTS WORK PROPERLY, BUT PASSENGER SIDE AND WINDSHIELD DEFROSTER CONTROLS DO NOT PROVIDE ANY HEAT. WINDSHIELD DOES NOT DEFROST, AS TEMP MIX IS NOT FUNCTIONING FOR PASSENGER VENTS OR FOR WINDSHIELD DEFROSTER. PROBLEM HAS NOT BEEN RESOLVED. *TR