2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Visibility, Nov 21, 2007
BLEND DOOR FAILURE IN THE HVAC SYSTEM OF MY 2002 JEEP GRAND CHEROKEE OVERLAND. FAILURE CAUSES HVAC SYSTEM TO BLOW COLD AIR ONLY. THIS COULD BE CATASTROPHIC AS I LIVE IN COLORADO AND NEED HEAT IN THE WINTER FOR VISIBILITY OUT THE WINDSHIELD. *TR
Visibility, Nov 20, 2007
HEATING SYSYTEM PROBLEM IN MY 2002 JEEP GRAND CHEROKEE LIMITED (NO HEAT AT ALL). *TR
Visibility, Nov 12, 2007
TURNED ON MY 02 JEEP GRAND CHEROKEE ON A COLD JANUARY MORNING, THERE WAS NO HEAT AFTER SEVERAL MINUTES. THIS PROBLEM PERSISTED FOR A WEEK AND AFTER BRINGING MY VEHICLE TO A NEARBY DEALER, I WAS INFORMED THE BLEND DOOR ACTUATOR HAD FAILED. THE COST TO REPAIR THE ISSUE WOULD BE IN EXCESS OF $1000 AND IF I HAD OPTED TO PERFORM THE PROCEDURE MYSELF THE PARTS ALONE WOULD HAVE COST UPWARDS OF $300 AND TAKEN AT LEAST 8 HOURS TO COMPLETE. THIS SEEMS TO BE AN ISSUE ON ALL 1999-2004 JEEP GRAND CHEROKEES AND LEADS TO COMPLETE HEAT FAILURE WITH EXCESSIVELY EXPENSIVE REPAIR COSTS. *TR
Visibility, Nov 12, 2007
NO HEAT OR DEFROST ON PASSENGER SIDE.*TR
Engine and engine cooling, Nov 11, 2007
WHEN I TRIED TO START MY 2002 JEEP GRAND CHEROKEE, THERE WAS A LOUD BANG AND THE SMELL OF SOMETHING THAT HAD BURNED. THE NEXT DAY I HAD THE VEHICLE TOWED TO THE DEALER. I WAS TOLD THAT THE INTAKE MANIFOLD BLEW OFF AND THE PARTS ARE ON BACKORDER. IT HAS NOW BEEN OVER A MONTH AND I WAS TOLD IT WILL BE ANOTHER MONTH BEFORE PARTS WILL BE RECEIVED. THE DEALER TOLD ME THEY HAD NEVER SEEN AN INCIDENT OF THE TYPE I EXPERIENCED. I HAVE CONTACTED CHRYSLER THREE TIMES AND HAVE BEEN TOLD ON EACH OCCASION THAT THEY WILL NOT FINANCIALLY PARTICIPATE IN THE REPAIR. *TR
Engine and engine cooling, Nov 8, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE VEHICLE WAS REPAIRED FOR NHTSA CAMPAIGN ID NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN). AFTER THE RECALL WAS REPAIRED, THE TEMPERATURE GAUGE BEGAN TO INCREASE TOWARDS THE HOT LEVEL. SPEED WAS NOT A FACTOR BECAUSE THE FAILURE OCCURRED WHENEVER THE ENGINE WAS RUNNING. THE CONTACT STATED THAT THE HEAT WOULD NOT WORK AND THE CHECK GAUGE WARNING INDICATOR LIGHT ILLUMINATED. HE PLACED ANITFREEZE INTO THE RADIATOR AND THE FAILURE TEMPORARILY STOPPED. THE RADIATOR HAD TO BE REFILLED WITH ANTIFREEZE EVERY FOUR DAYS. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP AND THEY STATED THAT THE PART THAT THE HOSE CONNECTED TO FAILED. THE FAILURE MILEAGE WAS 90,000 AND CURRENT MILEAGE WAS 94,000. UPDATED 01/09/08.*LJ THE CONSUMER WAS UNABLE TO TURN THE HEAT ON BECAUSE ANTI-FREEZE WOULD LEAK.
Visibility, Nov 5, 2007
HEATER BLEND DOOR BROKEN. NO HEAT AT ALL!! KIND OF DANGEROUS IF YOU CAN'T DEFROST YOUR WINDOWS BECAUSE YOU HAVE NO HEAT. THIS IS A VERY COMMON OCCURRENCE FOR MY MODEL JEEP GRAND CHEROKEE. *TR
Visibility, Nov 4, 2007
I HAVE OWNED MY 2002 JEEP GRAND CHEROKEE FOR 2 YEARS NOW. OVERALL I HAVE LOVED THE CAR BUT TWO WEEKS AGO ON THE WAY HOME THE DRIVER'S WINDOW JUST DROPPED INTO THE DOOR. THINKING THAT WAS ODD AND A RARITY WE CONTINUED HOME. LATER THAT EVENING THE LEFT PASSENGER WINDOW DID THE EXACT SAME THING. I DECIDED THAT THIS WASN'T A RARITY BUT SOME SORT OF DEFECT AND TURNED TO THE INTERNET TO FIND OUT WHAT I SHOULD DO ABOUT THE PROBLEM. TO MY DISMAY I FIND THAT THERE ARE LOTS OF PEOPLE THAT HAVE RUN INTO THE EXACT SAME PROBLEM AND THAT IT IS BECAUSE OF A PISS POOR DESIGN THAT JEEP DOESN'T WANT TO FIX. EVEN MORE TO MY DISMAY I FIND THAT NOT ONLY DOES JEEP NOT WANT TO FIX THE ISSUE THAT WANT TO CHARGE $450 PER WINDOW TO FIX IT. *JB
Visibility, Nov 4, 2007
MY 2002 JEEP GRAND CHEROKEE FIRST LOST HEAT ON THE PASSENGER SIDE, THEN A FEW MONTHS LATER THE DRIVERS SIDE HEAT WOULD NOT WORK AS WELL. I WAS TOLD BY MY MECHANIC THAT THE BLEND DOORS ACTUATORS WERE NOT WORKING AND WOULD HAVE TO BE REPLACED AT THE COST OF $800-$1000. I HAVE BEEN TOLD THIS IS A VERY COMMON PROBLEM. I THINK THIS SHOULD BE A RECALL ISSUE. PLEASE ADVISE. *JB
Visibility, Nov 4, 2007
HEAT FAILED ON PASSENGER SIDE. *JB
Service brakes, Hydraulic, Nov 2, 2007
2002 JEEP GRAND CHEROKEE WITH DEFECTIVE BRAKE ROTORS. CUSTOMER STATES THAT SHE HAS HAD THE BRAKES REPAIRED AND REPLACED ON 2 SEPARATE OCCASIONS. CONSUMER WANTS REIMBURSEMENT FOR THE REPAIRS. *KB
Visibility, Nov 1, 2007
THE HVAC BLEND DOORS ON MY 2002 JEEP GRAND CHEROKEE (WJ) OVERLAND FAILED AT APPROXIMATELY 88, 000 MILES CAUSING A LOSS OF HEAT AND DEFROST ABILITIES. DUE TO THE CONSTRUCTION OF THE VEHICLE IT WILL REQUIRE A TRAINED MECHANIC A QUOTED SEVEN HOURS OF LABOR TO REPLACE A PLASTIC PART WHICH HAS FAILED. I BELIEVE THIS IS A SAFETY HAZARD, THE LOSS OF DEFROST ABILITY, THAT JEEP MANUFACTURES HAVE BEEN AWARE OF AND THAT A RECALL SHOULD BE ISSUED SO THAT THESE JEEPS, REGARDLESS OF MILEAGE MAY BE REPAIRED AT NO COST TO THE CURRENT JEEP OWNER. *TR
Visibility, Nov 1, 2007
MY CLIMATE CONTROL SYSTEM ONLY PROVIDES COLD AIR. WHEN THE HEAT FAILED IT CAUSED A RAPID FOGGING OF THE WINDSHIELD SINCE THE DEFROSTER WENT FROM HOT TO COLD. *TR
Visibility, Oct 30, 2007
I OWN A 2002 JEEP GRAND CHEROKEE OVERLAND WITH 60,000 MILES. THE EVENTS LEADING UP TO THE FAILURE OF THE VENTILATION SYSTEM WERE (1) RAPID FOGGING OF FRONT WINDSHIELD,(2) FOGGING OF FRONT PASSENGER WINDOWS,(3) FAILURE OF PASSENGER HEAT AND DRIVER HEAT FUNCTION, AND (4) ONLY COLD AIR RELEASE ON BOTH SIDES OF JEEP. CONSEQUENTLY,(1) THE WINDSHIELD AND FRONT WINDOWS DO NOT DEFOG, AND (2) NO HEAT WHATSOEVER COMES FROM THE PASSENGER SIDE FLOOR AND DASHBOARD VENTILATION SYSTEM. TO CORRECT THIS PROBLEM, A "BLEND AIR DOOR" IS NECESSARY AT A COST OF APPROXIMATELY $1,200 INCLUSIVE OF 7 HOURS OF LABOR. ACCORDING TO THE CERTIFIED SERVICE DEPARTMENT AT THE LOCAL JEEP DEALER AND ONLINE FORUMS, THIS HAS BECOME A VERY COMMON PROBLEM FOR 2000-2004 JEEP GRAND CHEROKEE LIMITEDS WITH DUEL ZONE VENTILATION SYSTEMS. *TR
Visibility, Oct 30, 2007
MY HEAT STOPPED WORKING IN MY VEHICLE AND I CAN NOT DEFROST MY WINDOWS. *TR
Engine and engine cooling, Oct 30, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE ENGINE WARNING LIGHT ILLUMINATED. THE CONTACT TOOK THE VEHICLE TO THE DEALER AND THEY STATED THAT THERE WAS A LEAK IN THE VENT VALVE. THE DEALER REPLACED THE VENT VALVE AND THERE WERE NO FURTHER OCCURRENCES. THE DEALER AND MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 01V348000 (ENGINE AND ENGINE COOLING: EXHAUST SYSTEM: EMISSION CONTROL). THE FAILURE MILEAGE WAS 92,870 AND CURRENT MILEAGE WAS 93,100.
Visibility, Oct 29, 2007
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Visibility, Oct 29, 2007
MY 2002 GRAND CHEROKEE LIMITED BLOWS COLD ON PASS. SIDE AND HOT ON DRIVER SIDE. IT HAS DONE THIS FOR SOME TIME. I FOUND OUT THAT THERE ARE MANY JEEPS DOING THIS. PLEASE HELP.... *TR
Visibility, Oct 28, 2007, crash
MY JEEP 2000 GRAND CHEROKEE SUDDENLY WILL PRODUCE NO HEAT, THIS IS A SAFETY CONCERN SINCE THE WINDOWS WILL NOT DEFOG AND CAN CREATE SERIOUS VISIBILITY PROBLEMS. THE HEATING SYSTEM WILL ONLY BLOW COLD AIR, WHICH CAN SUDDENLY CREATE CONDENSATION ON THE WINDOW AND ENTIRELY OBSCURE VISIBILITY. THERE WERE NO EVENTS LEADING UP TO THE FAILURE, IT JUST STOPPED WORKING. UPON A SHORT BIT OF RESEARCH, IT SEEMS TO BE A VERY COMMON PROBLEM WITH JEEP GRAND CHEROKEE'S FROM 2000-2004 AND JEEP WILL NOT ACKNOWLEDGE IT AS A MANUFACTURING DEFECT EVEN THOUGH THOUSANDS UPON THOUSANDS ARE HAVING THIS SAME SAFETY PROBLEM HAPPEN TO THEM. *TR
Visibility, Oct 26, 2007
WE OWN A 2002 JEEP GRAND CHEROKEE. THE HEATING SYSTEM STOPPED BLOWING HOT AIR. WHEN WE TOOK IT IN TO THE DEALERSHIP THEY INFORMED US THAT THE BLEND DOORS WERE NOT FUNCTIONING. THEY SAID THIS IS A COMMON PROBLEM ON THE JEEPS AND THAT COST TO REPAIR IT WOULD BE IN THE NEIGHBORHOOD OF $1200. APPARENTLY THE ENTIRE DASH NEEDS TO BE REMOVED AND THIS TAKES 6HRS OF LABOR TO ACCOMPLISH. *TR
Visibility, Oct 26, 2007
THE HEATER HAS STOPPED WORKING BLOWING ONLY COLD AIR OUT OF THE VENTS, DOESN'T PROPERLY DEFROST WINDOWS, SO WHEN DRIVING ON COLD DAYS THE WINDOW FOGS UP CAUSING A HAZARD, VERY DIFFICULT TO SEE, ALMOST HIT SOME OTHER CARS BECAUSE OF THE LACK OF VISIBILITY. NOT TO MENTION DRIVING IN A FREEZING CAR WITH MY YOUNG CHILD. *TR
Visibility, Oct 23, 2007
HEAT NOT WORKING ON DRIVER'S SIDE OF CAR. BLOWER WORKS SPORADICALLY AND WHEN IT DOES WORK, COLD AIR COMING OUT OF DRIVER AND CENTER BLOWERS. HEAT DOES COME OUT PASSENGER SIDE. WITHOUT DEFROST CANNOT DRIVE VEHICLE IN THE COLD. HAD TO BRING IN FOR SERVICE, JUST GOT $900 ESTIMATE TO REPLACE BLEND DOOR AND ACTUATOR. HAVE NO CHOICE BUT TO PAY THIS DUE TO THE CLIMATE I LIVE IN. THIS 2002 JEEP GRAND CHEROKEE HAS 71,00 MILES ON IT. *TR
Visibility, Oct 20, 2007
VENTILATION SYSTEM BLEND DOORS HAVE BROKEN, NO CONTROL OF AIRFLOW TO THE DEFROSTER. SAFETY ISSUE, CAN'T DEFROST WINDSHIELD. *TR
Power train, Oct 17, 2007
2002 JEEP GRAND CHEROKEE STARTED MAKING HORRIBLE "WOBBLE" NOISES FROM REAR OF VEHICLE AT APPROXIMATELY 30,000 MILES. PAID $660 TO REPLACE COMPLETELY WORN (ALL) BEARINGS. REPAIR SHOP (PROGREAR, SAN DIEGO, CA) SAID THIS WAS A VERY COMMON REPAIR IN ZJ GRAND CHEROKEES. *JB
Visibility, Oct 16, 2007
I OWN A 2002 JEEP GC LIMITED, THE PASSENGER SIDE VENTS ONLY BLOWS COLD AIR, MY MECHANIC HAD TOLD ME THIS IS A VERY COMMON AND EXPENSIVE PROBLEM, BUT THAT CHRYSLER MOTORS HAS NOT YET ISSUED ANY KIND OF RECALL FOR THIS ISSUE. HE ALSO TOLD ME THAT EVENTUALLY THE DRIVER SIDE WILL ALSO FAIL, BECAUSE THE DEFECTIVE PART IS POORLY MADE. *TR