2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Visibility, Oct 16, 2007
AIR BLEND DOORS LOCATED DEEP INSIDE DASHBOARD HAVE FAILED ON MY CAR & THOUSANDS OF OTHERS. THIS CAUSES THE DRIVERS COMPARTMENT TO TYPICALLY FREEZE DURING WINTER MONTHS. EVEN THOUGH IT IS AN ADMITTED MANUFACTURING DEFECT, CHRYSLER WILL NOT ISSUE A RECALL BECAUSE IT IS NOT DEEMED ENOUGH OF A SAFETY ISSUE. SINCE REPAIRS ARE $1K OR MORE, MANY PEOPLE ARE PUTTING OFF SERVICE OR TRYING HOMEMADE REMEDIES TO FIX THE PROBLEM. THUS GOING WITHOUT THE REPAIR OR TRYING TO DO IT YOURSELF YOU MAKE THE DRIVERS COMPARTMENT VERY UNSAFE. CHRYSLER IS MAKING A HUGE PROFIT OFF THIS REPAIR AND THEIR SERVICE CENTERS ADMIT THIS. *TR
Visibility, Oct 15, 2007
NO HEAT FROM THE PASSENGERS SIDE OF DUAL CLIMATE CONTROL SYSTEMS WELL AS ODD ODOR. WOULD NOT CLEAR THE WINDSHIELD OF CONDENSATION. JEEP DEALER RECOMMENDED REPLACING THE CONTROL UNIT ($500 PLUS LABOR) TURNS OUT THE PASSENGER SIDE BLEND DOOR WAS BROKEN AND THE HEATER HAD TO BE REPLACED. THE WHOLE DASH HAD TO BE REMOVED, A $1200 - $2100 DEALER JOB. I HAD THE SYSTEM REPAIRED FOR ABOUT $850 AT A PRIVATE REPAIR FACILITY. THIS SHOULD NOT HAVE HAPPENED TO A VEHICLE WITH UNDER 70,000 MILE ON IT. *JB
Visibility, Oct 14, 2007
CREAKING, SHATTERING NOISES COMING FROM THE PASSENGER SIDE OF THE DASH. COLD AIR COMING OUT OF VENTS, WHEN IT'S NOT SUPPOSED TO. DEALERSHIP TOLD ME IT WAS THE BLEND DOORS THAT ARE FAILING. *JB
Visibility, Oct 12, 2007
THE HEATER DOES NOT WORK ON MY JEEP, IT BLOWS COLD AIR. I TOOK IT TO A DEALER AND IT WILL COST ME ANYWHERE FROM $1,600 TO $1,800 TO REPAIR THE BLEND DOORS. I SEE ON MANY WEB SITES THAT THIS IS AN EXTREMELY COMMON PROBLEM. WHY HAS JEEP NOT STOOD UP AND TAKEN RESPONSIBILITY FOR THIS FAULTY EQUIPMENT? I AM A 20 YEAR OLD AND I DO NOT HAVE THE INCOME FOR THE PAYMENT , INSURANCE AND THE COSTLY REPAIR. *TR
Engine and engine cooling, Oct 10, 2007
FIVE (5) OXYGEN SENSOR FAILURES/REPLACEMENTS BETWEEN 24,000 AND 41,000 MILES - AT 24, 25, 39, 39, 41 THOUSAND MILES. DEALER SERVICE DEPARTMENT CANNOT FIND CAUSE. MANUFACTURER REFERS ME BACK TO DEALER. LAST FAILED O2 SENSOR IS AVAILABLE. *JB
Visibility, Oct 10, 2007
EVENTS LEADING UP TO FAILURE: NORMAL USAGE OF VEHICLE CABIN COMFORT AND SAFETY CONTROLS (AIR CONDITIONING/DEMISTER) SYSTEMS. FAILURE: CABIN AIR CONDITIONING SYSTEM NOW DOES NOT REGULATE TEMPERATURE. THE SYSTEM CANNOT BE MADE TO USE HOT OR COLD AIR ON DEMAND. IN INVESTIGATING THIS FAILURE, IT HAS COME TO MY ATTENTION THAT 99% OF ALL OTHER OWNERS OF THIS VEHICLE REPORT EXPERIENCING A FAILURE OF THE 'TEMPERATURE BLEND CONTROL DOORS' WITHIN THE 'A/C BLEND ASSEMBLY'. CONSEQUENCES: THE VEHICLE DEMISTER IS UNABLE TO CLEAR THE FRONT WINDSHIELD OF MIST/FOGGING (EFFECTIVELY, DEPENDING ON OUTSIDE TEMPERATURE). CORRECTIONS: NO CORRECTIONS HAVE BEEN PERFORMED DUE TO COST PROHIBITIVE EXPENSE TO DO SO. THE LOCAL DEALERSHIPS QUOTE A PRICE OF AROUND $1800.00 TO REPAIR THE FAILURE, WHILE OBTAINING PARTS AND PERFORMING SELF-REPAIR WILL COST UPWARDS OF $300.00 PLUS TIME SPENT. *TR
Engine and engine cooling, Oct 3, 2007
2002 JEEP GRAND CHEROKEE FOR THE COOLING FAN. CUSTOMER STATED THAT THE FAN BLEW WHILE ON VACATION AND WHEN THE FAN BLEW IT ALSO BROKE THE RADIATOR AND THE SHROUD. HE SAYS THIS HAPPENED BECAUSE THE DEALER SAID THEY DID NOT HAVE THE PART. *KB THE CONSUMER STATED HE WANTS TO BE REIMBURSED FOR UNEXPECTED EXPENSES DUE TO THE RECALL NOT BEING PERFORMED ON THE VEHICLE. *TR
Visibility, Oct 3, 2007
2ND WINDOW REGULATOR ON MY 2002 JEEP GRAND CHEROKEE WITHIN 3 MOS THAT HAS STOPPED WORKING. AFTER CALLING SEVERAL LOCAL PARTS STORES IN THE AREA, I WAS TOLD BY MOST OF THEM THAT THIS IS A COMMON PROBLEM WITH THE JEEP. I ALSO LEARNED THAT THE PART CAN ONLY BE PURCHASED BY JEEP DIRECTLY. I CALLED JEEP TO FIND OUT IF THE PART HAS BEEN RECALLED, NONE AVAILABLE. THIS PART ALONE IS $300, WITH LABOR THE REPAIR IS $459. MY VEHICLE CURRENTLY HAS 66,000 MILES ON IT. *TR
Visibility, Oct 1, 2007
2002 JEEP GRAND CHEROKEE BLOWING COLD AIR. I HAD THIS LOOKED BY THE DEALER AND THEY SAID THAT THEY NEEDED TO REPLACE HVAC SUB ASSEMBLIES. THEY QUOTED ME $1000 TO HAVE THIS FIXED. AFTER RESEARCHING THIS PROBLEM ONLINE, IT APPEARS THAT THIS IS A COMMON PROBLEM FOR 2002 (PLUS OTHER MODEL YEARS) JEEP GRAND CHEROKEES. *JB
Visibility, Sep 30, 2007
ON MY 2002 JEEP GRAND CHEROKEE LIMITED COLD AIR BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN I HAVE THE HEAT TURNED ON. THE JEEP DEALER TOLD ME THAT I HAVE A BLEND DOOR FAILURE AND THE REPAIR WILL COST ABOUT 1200 DOLLARS. *JB *JB
Visibility, Sep 22, 2007
I OWN A 2002 JEEP GRAND CHEROKEE LIMITED. LATE WINTER, WHEN I NEEDED IT THE MOST, MY HEAT BEGAN NOT WORKING ONLY ON THE DRIVER'S SIDE OF THE VEHICLE. THE PASSENGER SIDE HAD PLENTY OF HEAT THOUGH. I TOOK IT TO THE DEALER AND AFTER A $1100 REPAIR BILL TO REPAIR THE BLEND DOORS INSIDE THE AC SYSTEM (MOSTLY LABOR), IT WAS REPAIRED. TODAY, AGAIN, I HAVE NO HEAT AND NOW NO AC TOO. A DIAGNOSIS NOW SAYS THAT I HAVE A CODE FOR "TRAVEL TOO LARGE"-THIS IS THE CODE FOR THE BLEND DOORS AGAIN. AFTER AN INTERNET SEARCH, I SEE THAT THERE ARE MANY, MANY OTHERS LIKE ME WHO ARE HAVING THE SAME ISSUE. THIS IS A SAFETY CONCERN AS IN THE WINTER, THERE IS NO WAY TO CLEAR THE WINDSHIELD WITH THE COLD AIR. DAILMER CHRYSLER NEEDS TO DO THE RIGHT THING HERE AND STOP PROFITING FROM THEIR OWN DEFECTS. THIS SHOULD BE A RECALL TO REPAIR ALL AFFECTED VEHICLES. *TR
Service brakes, Hydraulic, Sep 19, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 40 MPH, THE BRAKE PEDAL AND STEERING WHEEL PULSATED WHEN THE BRAKES WERE APPLIED. THE ROTORS WERE PREVIOUSLY REGROUNDED AT THE DEALER, HOWEVER, THE FAILURE CONTINUED. THE DEALER REPLACED THE BRAKE PADS AND ROTORS. THE FAILURE MILEAGE WAS 14,131 AND CURRENT MILEAGE IS 32,899. UPDATED 01-15-08. *KB UPDATED 12/12/07. *JB
Visibility, Sep 18, 2007
BLEND DOOR ON MY 2002 JEEP GRAND CHEROKEE LIMITED INITIALLY STOPPED AT THAT POINT AND ONLY BLOWS COLD AIR TO THE PASSENGER. NOW A YEAR LATER I HAVE NO HEAT AT ALL. DISAPPOINTED FOR SURE AND FROM THE NUMBERS OF PEOPLE WITH THIS PROBLEM, SEEMS TO BE DEFECTIVE FROM THE START. A RECALL SHOULD BE CALLED. 1500-1800 TO FIX ON A CAR WITH LESS THAT 43,000 MILES, GIVE ME A BREAK, NO WONDER MORE PEOPLE ARE BUYING JAPANESE. *JB
Visibility, Sep 17, 2007
BLOWER MOTOR/ VISIBILITY WINDSHELID. *TR
Exterior lighting, Sep 15, 2007
TURN SIGNAL FAILURE ON MY JEEP GRAND CHEROKEE. THE TURN SIGNALS FAILED ON MY JEEP ON JULY 15, 2007 DUE TO A FAULTY FLASHER ON MY CAR. THE CAR HAD 68,000 MILES ON IT AT THE TIME OF THE FAILURE. THE PART THAT FAILED IS PART NUMBER 4686094 AND IT IS FAILING ALL OVER CHRYSLER'S VEHICLES WHEN YOU SEARCH THE INTERNET. AS THE TURN SIGNALS ARE A SAFETY FEATURE ON THE CAR AND MANDATORY TO OPERATE THE VEHICLE THIS ITEM SHOULD BE RECALLED. ONCE THE PART WAS REPLACED, MY TURN SIGNALS WORKED FINE. THE REPAIR WAS $55.47 IN PARTS. THE VEHICLE IS IN EXCELLENT CONDITION AND NO ACCIDENTS. *TR
Air bags, Sep 15, 2007
THE CLOCKSPRING ON MY 2002 JEEP GRAND CHEROKEE HAS FAILED AND THE AIRBAG LIGHT COMES ON AND IT WILL NOT FUNCTION. NO ACCIDENT YET, BUT THE AIRBAG WILL NOT WORK ON THE VEHICLE. CAR WAS DRIVEN NORMALLY AND IS IN EXCELLENT CONDITION WITH NO ACCIDENTS. HAS 69,000 MILES ON THE VEHICLE. THE CLOCKSPRING HAS TO BE REPLACED TO CORRECT THE PROBLEM. CHRYSLER HAS HAD SIMILAR PROBLEMS ON OTHER VEHICLES FOR THIS SAME PART. I'M SURE THEY USE THIS PART ON OTHER CHRYSLER PRODUCTS. *TR
Visibility, Sep 13, 2007
2002 JEEP GRAND CHEROKEE LTD WITH DUAL ZONE CILMATE CONTROL SYSTEM. AT 50,000 MILES THE PASSENGER SIDE HEAT AND DEFROSTER STOPPED WORKING. NOW IN AT 60,000 MILES THE DRIVER SIDE HEATER HAS ALSO FAILED. PER A WEB SITE IT IS A VERY COMMON OCCURANCE WITH THIS VEHICAL. IT APPEARS CHYRSLER IS NOT TAKING ANY ACTION TO RECALL THIS SAFTEY ISSUE.
Other or unspecified, Sep 13, 2007
WINDOW REGULATOR IN PASSENGER SIDE WINDOW WENT OUT. THIS IS THE 2ND TIME THIS HAS HAPPENED TO MY JEEP GRAND CHEROKEE. IT IS A 2002. THE FIRST WAS ABOUT 2 MONTHS AGO WHEN THIS PROBLEM HAPPENED WITH THE DRIVER SIDE WINDOW. THESE HAVE EACH COST ME 300 DOLLARS. THE PART IS FAULTY AND JEEP OWNERS SHOULD BE COMPENSATED FOR HAVING TO PAY FOR POOR CRAFTSMANSHIP ON THE PART OF JEEP.
Visibility, Sep 12, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE POWER WINDOWS FAILED TO OPERATE AND ALL OF THEM WOULD ROLL DOWN INTERMITTENTLY AND WITHOUT WARNING. THE WINDOWS WERE PUSHED UP MANUALLY AND A PIECE OF CARDBOARD WAS STUCK IN BETWEEN THE WINDOWS AND THE RUBBER TO PREVENT THEM FROM FALLING. THE VEHICLE WAS NOT INSPECTED BY A DEALER. THE FAILURE MILEAGE WAS 69,000 AND CURRENT MILEAGE WAS 72,000. UPDATED 01/07/08. *LJ UPDATED 12/12/07. *JB
Exterior lighting, Sep 11, 2007
REPLACE LEFT SIDE BRAKE LIGHT BULBS 3 TIMES IN TWO MONTHS. THEN TOOK IT TO THE DEALERSHIP AND HAD THEM REPAIR IT THREE MORE TIMES BEFORE THE ELECTRICAL PROBLEM BEHIND IT WAS FOUND AND REPAIRED CORRECTLY. I COULD HAVE BEEN PULLED OVER WITH AS MANY TIMES THE BRAKE LIGHTS WERE NOT OPERATING OR BEEN REAR ENDED AND INJURED AS A RESULT OF THE BAD SYSTEM CHRYSLER HAD. *TR
Visibility, Sep 10, 2007
IN APRIL 2007 THE PASSENGER POWER WINDOW OF MY 2002 JEEP CHEROKEE LIMITED STOPPED WORKING, NOW 5 MONTHS LATER MY DRIVERS POWER WINDOW HAS DONE THE SAME THING. DEALERSHIP SAYS IT'S NOT A RECALL ITEM...HOW IS THIS POSSIBLE? I SEE ON ALL THE BLOGS THAT THIS PROBLEM IS RAMPANT WITH 02 GRAND CHEROKEES. *JB UPDATED 09/26/07 *TR
Equipment, Sep 9, 2007
VENTILATION SYSTEM MAKING NOISE BEHIND DASHBOARD. WHEN THE A/C UNIT IS OFF, ONCE I SHUT OFF VEHICLE, NO NOISE WILL BE HEARD, HOWEVER AFTER RUNNING A/C, WHEN SHUTTING OFF VEHICLE, A MOANING OR CREAKING SOUND IS HEARD, EVERYTIME. I HAVE READ THIS IS HAPPENING TO MANY MANY OTHERS. POSSIBLE "BLEND DOOR" PROBLEM. THIS NEEDS TO BE REPAIRED. PEOPLE THAT LIVE IN COLD ENVIRONMENTS OR EXTREMELY HOT SHOULD NOT HAVE TO WORRY ABOUT A HVAC SYSTEM BREAKING AND THEN HAVE TO PAY 1500.00 FOR REPAIR. *TR
Service brakes, Hydraulic, Sep 7, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. WHILE DRIVING 60 MPH, THE STEERING WHEEL WOULD VIBRATE WHEN THE BRAKE PEDAL WAS DEPRESSED. THE DEALER STATED THAT THE ROTORS WERE WARPED AND THEY REPLACED THE ROTORS AND BRAKE PADS. APPROXIMATELY EIGHT MONTHS LATER, THE FAILURE RECURRED. THE DEALER STATED AGAIN THAT THE ROTORS WERE WARPED. THE CONTACT STATED THAT THE FAILURE OCCURRED EVERY EIGHT MONTHS. THE VIN WAS UNKNOWN. THE FAILURE WAS MILEAGE 12,000 AND CURRENT MILEAGE WAS 25,000.
Visibility, Aug 27, 2007
I PURCHASED MY 02 JEEP GRAND CHEROKEE IN 2004. IN DECEMBER OF 2005, MY HEATER WENT OUT. I HAD TO REPLACE A BLEND DOOR. THAT WAS AN $1,100 JOB. NOW MY AIR CONDITIONING HAVE WENT OUT WITH THE SAME PROBLEM. I AM LOOKING AT ANOTHER $900 JOB. I HAVE VERY LOUD NOISES COMING FROM THE PANEL WHEN I SHUT OFF THE ENGINE. I AM ALSO 7 MONTHS PREGNANT AND CANNOT AFFORD THIS. *TR
Engine and engine cooling, Aug 23, 2007
TL*THE CONTACT OWNS A 2002 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ELECTRIC FAN DETACHED, SHATTERED, PUNCTURED THE RADIATOR, AND TORE THE INSULATION UNDERNEATH THE HOOD. THE FAILURE OCCURRED WHILE DRIVING BETWEEN 15-25 MPH. THE DEALER STATED THAT NOTHING COULD BE DONE SINCE THE VEHICLE WAS OUT OF WARRANTY. THE CONTACT ORDERED ALL THE PARTS HIMSELF AND HAD THE VEHICLE REPAIRED AT A DIFFERENT REPAIR SHOP. THE MECHANIC INFORMED HIM OF NHTSA RECALL NUMBER 06V199000 (ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN), HOWEVER, THE MANUFACTURER STATED THAT HIS VIN WAS NOT INCLUDED. THE CURRENT AND FAILURE MILEAGES WERE 75,000.