2002 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,476 owner complaints filed for this model year. This is the 6th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2002 reports, 75 involved a crash and 20 involved a fire. 97 people were injured and 4 people died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Engine and engine cooling, cooling system, fanJun 8, 2006
ON CERTAIN SPORT UTILITY VEHICLES, THE PLASTIC BLADES OF THE ELECTRIC MOTOR DRIVEN COOLING FAN MAY SEPARATE AND PENETRATE THE SHROUD.
IF THIS OCCURS WHILE THE HOOD IS OPEN, A PERSON IN THE VICINITY OF THE ENGINE COULD BE STRUCK BY THE BLADE AND INJURED.
DEALERS WILL REPLACE THE ELECTRIC COOLING FAN MODULES FREE OF CHARGE. THE RECALL BEGAN ON SEPTEMBER 4, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V199000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Fuel system, gasoline, fuel injection system, injectorsApr 8, 2002
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A 4.0L ENGINE ONLY, THE DESIGN OF THE INTAKE AND EXHAUST MANIFOLDS COULD ALLOW DEBRIS TO ACCUMULATE AT THE #3 CYLINDER LOCATION.
THIS COULD RESULT IN A VEHICLE FIRE.
DEALERS WILL INSTALL A MANIFOLD SHIELD TO MODIFY THE AIR FLOW CHARACTERISTICS AND TO PREVENT THE ACCUMULATION OF DEBRIS IN THE AREA OF THE #3 CYLINDER. OWNER NOTIFICATION BEGAN MAY 13, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V104000 on NHTSA.gov
Air bags, frontalMar 26, 2002
ON CERTAIN SPORT UTILITY VEHICLES, THE PASSENGER AIR BAG WIRING HARNESS WAS IMPROPERLY MANUFACTURED.
THIS COULD CAUSE IMPROPER AIR BAG DEPLOYMENT IN CERTAIN CRASH CONDITIONS.
DEALERS WILL ADD A WIRING JUMPER TO THE EXISTING CIRCUITRY TO CORRECT THIS CONDITION. OWNER NOTIFICATION BEGAN APRIL 29, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V099000 on NHTSA.gov
Fuel system, gasoline, delivery, hoses, lines/piping, and fittingsJan 31, 2002
CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH A FUEL TANK BRUSH GUARD FAIL TO COMPLY WITH THE REQUIREMENTS OF FMVSS NO. 301, "FUEL SYSTEM INTEGRITY." THE ONBOARD REFUELING VAPOR RECOVERY (ORVR) CONTROL VALVE CAN BECOME DETACHED DURING A CRASH, ALLOWING FUEL LEAKAGE.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE CAN RESULT IN A FIRE.
DEALERS WILL EITHER REPLACE THE FUEL TANK BRUSH GUARD WITH A SKID PLATE OR REINFORCE THE EXISTING FUEL TANK BRUSH GUARD WITH A REINFORCEMENT BRACKET. OWNER NOTIFICATION WILL BEGIN MARCH 4, 2002. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 02V032000 on NHTSA.gov
Fuel system, gasoline, deliveryDec 5, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE FUEL INLET CHECK VALVE COULD STICK IN THE PARTIALLY OPEN POSITION. THIS CONDITION COULD CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE DURING REFUELING.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT THE FUEL INLET CHECK VALVE. VEHICLES FOUND TO HAVE A STICKING FUEL INLET CHECK VALVE WILL HAVE THE FUEL TANK ASSEMBLY REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 24, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V374000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission controlNov 13, 2001
VEHICLE DESCRIPTION: SPORT UTILITY VEHICLES. THE ONBOARD VAPOR RECOVERY SYSTEM VENT HOSE MAY HAVE BEEN MISROUTED. THIS COULD ALLOW WATER TO ENTER THE CANISTER WHICH CAN CAUSE FUEL TO SPILL OUT OF THE FILLER TUBE WHEN REFUELING THE TANK.
FUEL LEAKAGE IN THE PRESENCE OF AN IGNITION SOURCE COULD RESULT IN A FIRE.
DEALERS WILL INSPECT (AND REPOSITION AS NECESSARY) THE VENT HOSE. IF THE VENT HOSE IS FOUND IN THE BENT DOWN POSITION, AND THE VEHICLE HAS BEEN DRIVEN MORE THAN 20 MILES, THE CANISTER ASSEMBLY WILL BE REPLACED. OWNER NOTIFICATION BEGAN DECEMBER 3, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V348000 on NHTSA.gov
Electrical system, wiring, interior/under dashSep 10, 2001
VEHICLE DESCRIPTION: CERTAIN SPORT UTILITY VEHICLES ARE BEING RECALLED FOR A SOFTWARE ERROR IN THE INSTRUMENT CLUSTER MICROPROCESSOR. UNDER CERTAIN CONDITIONS, THE CLUSTER, WITH THE MAJORITY OF ITS GAUGES, ILLUMINATION, AND WARNING LAMPS, COULD BECOME INOPERATIVE.
DRIVING THE VEHICLE WITH AN INOPERATIVE CLUSTER COULD CAUSE A DISTRACTION, INCREASING THE RISK OF A CRASH.
DEALERS WILL RE-FLASH THE CLUSTER SOFTWARE TO CORRECT THE CONDITION. OWNER NOTIFICATION BEGAN OCTOBER 8, 2001. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 01V288000 on NHTSA.gov
Representative owner complaints
1,476 reports, newest first.
Engine and engine cooling, Sep 12, 2006
DT*: THE CONTACT STATED THE ENGINE OVERHEATED AND CRACKED THE RADIATOR DUE TO THE RADIATOR FAN HAVING FRACTURED INTO PIECES. THE SERVICE DEALER WAS CONTACTED FOR REPAIRS. THE CONTACT HEARD OF A RECALL FOR THE SAME ISSUE IN A NEWS REPORT, BUT WAS INFORMED BY THE SERVICE DEALER AND MANUFACTURER THAT THERE WAS NO SUCH RECALL IN EFFECT. AT A LATER DATE THE MANUFACTURER WAS NOTIFIED OF A NHTSA RECALL #06V199000; REGARDING ENGINE AND ENGINE COOLER, COOLING SYSTEM FAN BY THE CONTACT. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Engine and engine cooling, Sep 7, 2006
ON SUNDAY AUGUST 20 I NOTICED THAT MY VEHICLE WAS SHAKING AT CERTAIN SPEEDS. ON MONDAY AUGUST 21 I TOOK MY VEHICLE TO A MECHANIC WHO DIAGNOSED THAT WE NEEDED NEW SPARK PLUGS. THE SPARK PLUGS WERE REPLACED. ON TUESDAY AUGUST 22 WHEN I WAS LEAVING WITH MY VEHICLE IT WAS STILL SHAKING AND THE CHECK ENGINE LIGHT WAS ON. THE MECHANIC DIAGNOSED THE PROBLEM AS A BAD 02 SENSOR. ON WEDNESDAY AUGUST 23 HE CALLED AND TOLD ME THAT THE O2 SENSOR WAS NOT THE PROBLEM AND THAT I NEEDED TO TAKE IT TO THE DEALERSHIP. ON THURSDAY AUGUST 24 I TOOK MY VEHICLE INTO THE DEALERSHIP. THEY TOLD US THAT THEY COULDN'T FIGURE OUT WHAT THE PROBLEM WAS AND THAT THEY WERE GOING TO HAVE TO TAKE THE ENGINE APART. THEY CALLED ME ON FRIDAY AUGUST 25 AND SAID THAT THEY WERE GOING TO HAVE TO REPLACE THE CAMSHAFT AND LIFTERS BECAUSE OF "CARBON BUILD UP". WHEN ASKED WHAT CAUSED THE BUILD UP THE MECHANIC SAID THAT HE DID NOT KNOW. WHEN ASKED IF THIS WAS A COMMON PROBLEM WITH JEEPS THE MECHANIC SAID YES. *NM
Visibility, Sep 7, 2006
DT*: THE CONTACT STATED THE PASSENGER SIDE FRONT AND REAR AND THE DRIVER SIDE FRONT POWER WINDOWS SLID DOWN ON THEIR OWN AND WOULD NOT COME BACK UP. THERE WAS A BROKEN WHITE PLASTIC PIECE NOTED INSIDE THE WINDOW. THE CONTACT REPLACED THE DRIVER SIDE FRONT WINDOW. THE DEALERSHIP WAS CONTACTED. ADDITIONALLY, ONCE WHILE DRIVING ON A DRY HIGHWAY AT 60 MPH, THE CRUISE CONTROL WAS SET AT 60 MPH; WHEN THE CONTACT DEPRESSED THE BRAKE, THE CRUISE CONTROL DID NOT DEACTIVATE AND ACCELERATED UNTIL THE GAS PEDAL WENT TO THE FLOOR. THE CONTACT APPLIED THE BRAKE AGAIN AND THE VEHICLE SLOWED TO A STOP.
Service brakes, Hydraulic, Sep 6, 2006
DT*: THE CONTACT STATED THE VEHICLE DID NOT STOP WHILE THE BRAKE PEDAL WAS DEPRESSED. THE BRAKE PEDAL MUST BE PUMPED IN ORDER TO STOP. THE DEALERSHIP DETERMINED THE ROTORS WERE TOO THIN FOR THE VEHICLE AND THICKER ROTORS SHOULD BE INSTALLED.
Power train, Sep 5, 2006
DT*: THE CONTACT STATED WHILE DRIVING 50 MPH, A DOG PUSHED THE GEAR SHIFTER INTO REVERSE WHICH CAUSED THE HIGH GEAR IN THE TRANSMISSION TO BE INOPERABLE. THE CONTACT SUSTAINED MINOR INJURIES. THE VEHICLE WAS DRIVEN TO THE DEALER WHO DETERMINED THE SHIFT BUTTON FAILED.
Engine and engine cooling, Aug 29, 2006
DT*: THE CONTACT STATED WHILE THE VEHICLE WAS STARTED WITH A CHILD WITH DOWN SYNDROME STANDING OUTSIDE OF THE VEHICLE, THE FAN BLADES BROKE RESULTING IN A LOUD POP. THE BLADES DENTED THE RADIATOR AND BROKE THE SHROUD. THE CONTACT EXPRESSED CONCERN REGARDING THE SAFETY OF HER CHILD DURING THIS INCIDENT. IN JUNE 2006, THE VEHICLE WAS TAKEN TO THE DEALER FOR A NOISE AND IT OVER-HEATED. THE DEALER COULD NOT DETERMINED THE PROBLEM WITH THE VEHICLE. THE CONTACT BELIEVES THE INCIDENT WAS RELATED TO THE RECENT FAILURE.
Seats, Aug 29, 2006
DT*: THE CONTACT STATED THE DRIVER'S SIDE HEATED SEAT BECAME SO HOT THAT IT FELT LIKE THE SEAT BURNED THE CONTACT'S LEG. INITIALLY THE SEAT BECAME VERY HOT INTERMITTENTLY. A WEEK PRIOR TO COMPLETE FAILURE, THE SEAT BECAME EXTREMELY HOT EVERY DAY. THE SEAT'S HEAT FUNCTION STOPPED WORKING. THE CONTACT DID NOT HAVE A PHYSICAL BURN. THERE WAS A NHTSA RECALL, # 06V197000, REGARDING THE SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. UPDATED 11/21/06. *JB
Engine and engine cooling, Aug 28, 2006
DT*: THE CONTACT STATED THE VEHICLE'S COOLING SYSTEM FAN WENT OUT. THE VEHICLE HAD THE SAME SYMPTOMS AS DESCRIBED UNDER RECALL 06V199000. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER STATED THEY WILL NOT REIMBURSE THE CONTACT.
Engine and engine cooling, Aug 28, 2006
ON 6/19/06 WE TOOK THE JEEP IN TO ANCIRA JEEP ON 281 N. BECAUSE OF OVERHEATING AND A RUMBLING NOISE. THEY CHECKED IT OUT AND FOUND NOTHING WRONG WITH THE FAN OR MOTOR AND PAID $80.50. NOW ON FRIDAY 8/25/96 WE HEARD A LOUD POP SOUND AND THEN THE CAR STARTED TO OVERHEAT, STOPPED THE CAR UNTIL IT COOLED DOWN AND CHECKED THE WATER LEVELS IN THE RADIATOR. ON 8/26 HAD A MECHANIC LOOK AT IT AND FOUND THE THAT ALL THE BLADES TO THE FAN WERE BROKEN OFF AND HAD BROKEN THE RADIATOR SHIELD AND DENTED THE RADIATOR. WE CAN NOT DRIVE THE CAR IF IT IS OVERHEATING AND LOOKING AT ALL THE COMPLAINTS IT IS CLEAR THAT THIS IS A MAJOR RECALL ISSUE THAT NEEDS TO BE 1-800-853-1403 FOR CLOSE TO 2 HOURS DURING MY BREAKS AND STILL HAVE BEEN UNABLE TO GET SOME ASSISTANCE. I DO HAVE A REFERENCE # AND WILL KEEP TRYING LATER AFTER I GET OUT OF WORK. PLEASE, PLEASE WE NEED ASSISTANCE, MY SON NEEDS HIS CAR TO DRIVE TO COLLEGE AND WE HIS PARENTS HAVE TO WORK. THANK YOU FOR ANY ASSISTANCE. *JB
Engine and engine cooling, Aug 25, 2006
LARGE VIBRATION IN CAR WAS NOTED ALONG WITH NOISES EMANATING FROM UNDER THE HOOD. I LIFTED THE HOOD TO FIND THE RADIATOR AND SHROUD SHAKING VIOLENTLY AND PIECES OF PLASTIC WAS THROWN FROM THE FAN AT ME!. IT SEEMS ONE OF THE BLADES BROKE OFF SUBSEQUENTLY CAUSING THE FAN TO BE OUT OF BALANCE AND BREAK APART DESTROYING THE SHROUD --BLADES ALSO WENT INTO THE RADIATOR AND DAMAGED IT AS WELL. *JB
Engine and engine cooling, Aug 23, 2006
DT*: THE CONTACT STATED WHILE PARKED WITH THE ENGINE RUNNING A NOISE WAS OBSERVED UNDER THE HOOD. AFTER INSPECTING THE VEHICLE THE PLASTIC BLADES OF THE ELECTRIC MOTOR FAN SEPARATED AND PENETRATED THE SHROUD AND RADIATOR. THERE WAS A RECALL #06V199000 PERTAINING TO THE ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THE MANUFACTURER WAS CONTACTED.
Engine and engine cooling, Aug 18, 2006
MY JEEP EXPERIENCED THE FAILURE IN THE NHTSA CAMPAIGN ID 06V199000 PRIOR TO THE RECALL. AT THE TIME, I CONTACTED CHRYSLER TO SEE IF THIS WAS WARRANTED PART. THEY ADVISED ME IT WAS NOT AND THAT I SHOULD HAVE THE CAR REPAIRED ON MY OWN. IN 6/06, I SAW THE ANNOUNCEMENT OF THE RECALL. I HAVE CONTACTED CHRYSLER NUMEROUS TIMES REGARDING THE RECALL AND BEEN TOLD THAT MY VIN # IS NOT INCLUDED IN THE RECALL AND THAT THEY CANNOT HELP ME. WHAT RECOURSE DO I HAVE TO BE REIMBURSED FOR MY OUT OF POCKET EXPENSES FOR A PRODUCT FAILURE THAT WAS RECALLED? *JB
Power train, Aug 17, 2006
2002 JEEP GRAND CHEROKEE SLOWED DOWN WITHOUT WARNING AND STALLED. WHEN RESTARTED IN PARK VEHICLE BEGAN TO REVERSE. UPON INSPECTION MECHANIC DETERMINED THE GEAR ALIGNMENT WAS OFF TRACK AND FIXED THE PROBLEM. *KB THE CONSUMER WAS INFORMED THE GEAR BOX HAD TO BE CLEANED OUT AS WELL, BECAUSE A LIQUID SUBSTANCE WAS SPILLED INSIDE OF IT, WHICH CAUSED THE GEAR LEVER TO BECOME MISALIGNED. A DAY AFTER THE REPAIRS WERE MADE, THE CONSUMER BEGAN TO EXPERIENCE A GEAR SLIPPAGE WHILE DRIVING. THE VEHICLE WAS TAKEN BACK TO THE DEALERSHIP AND UPON INSPECTION IT WAS DISCOVERED THE VEHICLE HAD A BAD GEAR SHIFT, WHICH WAS CAUSING THE SLIPPAGE. THE CONSUMER DIDN'T HAVE ANY PROBLEMS FOR A COUPLE DAYS WHEN SUDDENLY THE VEHICLE WOULD NOT START WHILE IN PARK. THE DEALER TOLD THE CONSUMER IT WAS NORMAL AND THAT THE GEAR JUST NEEDED A SMALL ADJUSTMENT. THE CONSUMER DECIDED TO GO TO ANOTHER DEALERSHIP. IT WAS FINALLY DETERMINED THAT THE SHIFT CABLE WAS BAD. THE CONSUMER REQUESTED REIMBURSEMENT FROM THE FIRST DEALER BECAUSE THEY CLAIMED THE PROBLEM WAS A BAD SHIFTER MODULE WHEN IT WAS REALLY THE GEAR SHIFT CABLE. *JB
Steering, Service brakes, Hydraulic, Power train, Electrical system, Visibility, Equipment, Aug 17, 2006
AFTER READING ALMOST ALL COMPLAINTS WITH OTHER 2002 JEEP GRAND CHEROKEES, I HAVE TO PUT IN MY TWO CENTS WORTH. I CAN RELATE TO ALMOST EVERY COMPLAINT THAT THERE IS. I JUST HAD BOTH MY FRONT LEFT AND RIGHT WINDOW REGULATORS REPLACED A MONTH AND A HALF APART, ONE JUST TODAY AT $327.00 WITH MY EMPLOYEE DISCOUNT. (I WORK FOR A CAR DEALERSHIP) LAST MONTH, I HAVE HAD ALMOST $500.00 WORTH OF REPAIRS FOR MY POWER STEERING PUMP PROBLEMS. I HAVE HAD MY BRAKE ROTORS TURNED AND RESURFACED AND AM IN NEED OF DOING IT AGAIN. THEN ON THE OTHER HAND, I HAVE EXPERIENCED PROBLEMS WITH MY DUAL CONTROL PANEL NOT WORKING CORRECTLY WHICH I HAVE NOT HAVE REPAIRED YET BECAUSE I DON'T HAVE THE MONEY FOR THAT ONE AND DIDN'T KNOW AT THE TIME THAT IT WAS A PROBLEM. THEN WHEN MY JEEP WAS UNDER WARRANTY I HAVE HAD THE AIR CONDITIONER COMPRESSOR REPLACED, NEW BATTERY(FOR HARD OR NO STARTING), AMONGST OTHER REPAIRS THAT I CAN'T THINK OF AT THE MOMENT. I HAVE ALSO BEEN EXPERIENCING HARD STARTS WITH MY TRUCK AND ALSO THE TRANSMISSION NOT ENGAGING OR JUMPING (ACCELERATING) WHILE SWITCHING GEARS THAT THE JEEP DEALER HAS NOT BEEN ABLE TO RECOGNIZE AS A PROBLEM. I FEEL THAT THOSE NEW CHRYSLER COMMERCIALS ARE NOT UP TO PAR AS AMERICAN AND GERMAN ENGINEERING. THOSE GERMANS KNOW HOW TO BUILD VEHICLES IN THE FIRST PLACE AND HELP REPAIR THEM AS THE PROBLEM SEEM NECESSARY. *NM
Engine and engine cooling, Aug 17, 2006
DT*: THE CONTACT STATED WHILE DRIVING 15 MPH, THERE WAS A POPPING NOISE FROM UNDER THE HOOD. THE STEERING WHEEL VIBRATED, WHICH PROMPTED THE CONTACT TO TAKE THE VEHICLE TO A PRIVATE REPAIR SHOP. THE CERTIFIED MECHANIC DETERMINED THAT THE COOLING FAN HAD SEPARATED AND DESTROYED THE FAN SHROUD. THE PIECES ALSO DAMAGED THE RADIATOR, CAUSING A MAJOR COOLANT LEAK. THE REPAIR SHOP REPLACED THE COOLING FAN, RADIATOR, AND THE FAN SHROUD. THERE WAS A PENDING NHTSA RECALL # 06V199000, PERTAINING TO THE COOLING SYSTEM FAN. THE RECALL WAS EXPECTED TO BEGIN DURING AUGUST 2006. UPDATED 10/25/2006 - THE MANUFACTURER REIMBURSED THE CONSUMER FOR THE COST OF THE REPAIRS. *NM
Engine and engine cooling, Aug 10, 2006
I HAVE A 2002 JEEP GRAND CHEROKEE THAT THE FAN BLADE CAME APART ON AND WENT THROUGH THE RADIATOR AND I AM TOLD BY TWO DEALERS THAT THERE IS NO RECALL OUT. THE OLD PARTS WERE AVAILABLE TO FIX IT. *NM
Visibility, Aug 9, 2006
I SHUT THE PASSENGER DOOR AND MY WINDOW FELL. THIS IS THE THIRD TIME THIS YEAR FOR THIS TO HAPPEN. FIRST IT WAS THE DRIVER SIDE AND THEN THE DRIVER SIDE PASSENGER WINDOW. THE GUY AT THE JEEP PLACE SAID THAT THIS IS A COMMON FAILURE WITH THE GRAND CHEROKEE. THIS IS $450 FOR EACH TIME. *NM
Electrical system, Aug 9, 2006
DT*: THE CONTACT STATED THE GAUGES ON THE DASH MALFUNCTIONED AND DID NOT ILLUMINATE. THERE WAS A NHTSA RECALL, # 01V288000, REGARDING THE ELECTRICAL SYSTEM; WIRING; INSTRUMENT/UNDER DASH. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.*AK
Engine and engine cooling, Aug 8, 2006
DT*: THE CONTACT STATED WHILE DRIVING 15-20 MPH ON THE HIGHWAY THE COOLING FAN SEPARATED RIPPING THE SHROUD, CRACKING THE RADIATOR AND CAUSING OTHER DAMAGE TO THE VEHICLE. THERE WAS AN NHTSA RECALL, # 06V199000, REGARDING THE ENGINE AND ENGINE COOLING: COOLING SYSTEM; FAN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Engine and engine cooling, Power train, Vehicle speed control, Tires, Aug 8, 2006
2002 LAREDO ENGINE LIGHT AND SERVICE LIGHT ILLUMINATED. *TS WHEN THE CONSUMERS VEHICLE WAS RETURNED TO HIM, THE ENGINE LIGHT WAS STILL ON AND OTHER PROBLEMS HAD SURFACED. THE CONSUMER BELIEVED THE DEALERSHIP DIDN'T DO ANYTHING TO THE VEHICLE BUT CREATE MORE PROBLEMS. *JB THE VEHICLE USED EXCESSIVE AMOUNTS OF ANTIFREEZE. THE TRANSMISSION MALFUNCTIONED. THE FOUR WHEEL DRIVE COULD NOT BE USED. THE CHECK ENGINE LIGHT AND COOLANT LIGHT REMAINED ILLUMINATED AT ALL TIMES. THE HEAD GASKET BLEW. WHILE THE CONSUMER'S FOOT WAS ON THE BRAKE PEDAL THE VEHICLE WOULD ACCELERATE SUDDENLY. THE SES LIGHT HAS BEEN ILLUMINATED SINCE THE VEHICLE WAS PURCHASED. *NM
Visibility, Aug 3, 2006
I HAVE A 2002 JEEP GRAND CHEROKEE AND I HAVE NOW HAD THE THIRD DIFFERENT POWER WINDOW FAILURE SINCE I BOUGHT THE VEHICLE NEW. THE WINDOW, WHEN FAILS, FALLS DOWN IN ITS TRACK AND ON ONE OCCASION HAPPENED WHILE I WAS DRIVING AND IT STARTLED ME. I HAVE SPENT HUNDREDS OF DOLLARS ON THE PREVIOUS TWO FAILURES ONLY NOW TO HAVE A THIRD FAILURE. BOTH FRONT WINDOWS FAILED AND NOW THE REAR LEFT HAS FAILED. *JB
Engine and engine cooling, Aug 3, 2006
DT*: THE CONTACT STATED WHILE DRIVING 25 MPH THROUGH A COMMERCIAL AREA DURING VERY HOT WEATHER CONDITIONS THE VEHICLE BEGAN TO VIBRATE. THE VIBRATION OCCURRED RIGHT BEFORE THE COOLING SYSTEM CAUSED THE VEHICLE TO RUN AT HIGH TEMPERATURES AND OVER HEAT RESULTING IN A BLOWN ENGINE COOLING FAN. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC SHOP WHERE THE MECHANIC DETERMINED THAT THE FAILURE WAS CAUSED BY THE SHROUD AND THE PLASTIC BLADE OF THE ELECTRIC MOTOR FAN. THE MECHANIC ALSO INDICATED THAT THE PARTS WERE DEFECTIVE. THE WAS A RECALL # PERTAINING TO THE ENGINE AND ENGINE COOLING:COOLING SYSTEM:FAN. THE MANUFACTURER WAS CALLED AND DETERMINED THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN.
Engine and engine cooling, Jul 31, 2006
DT*: THE CONTACT STATED THAT THE VEHICLE OVERHEATED AND A VERY LOUD BANG WAS HEARD FROM THE ENGINE. THE CONTACT INSPECTED UNDER THE HOOD AND NOTICED THE FAN HAD EXPLODED. THERE IS AN NHTSA RECALL, # 06V199000, REGARDING THE ENGINE AND ENGINE COOLING: COOLING SYSTEM: FAN. THE VIN WAS NOT INCLUDED IN THE RECALL.
Service brakes, Hydraulic, Jul 28, 2006
MY 2002 JEEP GRAND CHEROKEE LAREDO HAS HAD THE ROTORS WARP THREE TIMES IN THE FIRST 38,000 MILES. THE FIRST OF WHICH OCCURRED AROUND 12,000 MILES THE SECOND AT 24,000 AND NOW AGAIN. THE SERVICE AT THE DEALERSHIP WAS FINE EXCEPT FOR THE EXPENSE AFTER THE WARRANTY WAS UP. THE SERVICE MAN EXPLAINED TO ME THAT JEEP WAS USING AN INFERIOR PRODUCT FOR THE ROTORS, BUT THERE WAS NOT TO BE A RECALL EXPECTED. I AM CURRENTLY SIGNING UP FOR THE CLASS ACTION LAWSUIT AGAINST DAIMLER CHRYSLER. IF YOU NEED INFORMATION ON THIS CONTACT WWW.DCCSETTLEMENT .COM *JB
Service brakes, Hydraulic, Engine and engine cooling, Vehicle speed control, Jul 27, 2006
DT*: THE CONTACT STATED THE PLASTIC BLADES ON THE FAN FRACTURED AND DETACHED FROM THE ENGINE PUNCTURING THE RADIATOR. THERE IS A NHTSA CAMPAIGN ID # 06V199000 PERTAINING TO THE ENGINE AND ENGINE COOLING SYSTEM; FAN. THE VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. THERE WAS ALSO AN UNNECESSARY DELAYED IN ACCELERATION. THERE WAS A GRINDING NOISE AND SMOKING COMING FROM THE BRAKES. THE DEALERSHIP DETERMINED THE BRAKES WERE RUBBING AGAINST THE DISCS CAUSING FRICTION WHICH CAUSED THE BRAKES TO OVERHEAT. THE CALIPER WAS ALSO LEAKING. THE BRAKE CALIPERS, BRAKE SHOES AND PADS WERE REPLACED.