2003 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 761 owner complaints filed for this model year. This is the 14th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2003 reports, 48 involved a crash and 14 involved a fire. 56 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Representative owner complaints
761 reports, newest first.
Air bags, Aug 31, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 5 MPH, THE AIR BAG DEPLOYED ERRONEOUSLY. THE CONTACT SUSTAINED MINOR INJURIES AS A RESULT OF THE DEPLOYMENT. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR INSPECTION. THE DEALER WAS NOTIFIED AND STATED THAT THEY HAD NEVER HEARD OF ANY SUCH FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND STATED THAT THEY WOULD SEND AN INVESTIGATOR TO FURTHER INSPECT THE FAILURE. THE FAILURE MILEAGE WAS 80,000.
Air bags, Jun 12, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT ILLUMINATED ON THE INSTRUMENT PANEL. THE CONTACT STATED THAT TWO MONTHS PRIOR TO THE WARNING, THE AIR BAG WAS REPLACED BECAUSE OF FAILURE. THE CONTACT TOOK THE VEHICLE BACK TO THE DEALER AND WAS TOLD THAT THERE WERE NO PROBLEMS FOUND WITHIN THE AIR BAGS. THE FAILURE MILEAGE WAS NOT AVAILABLE. UPDATED 10/11/12*LJ UPDATED 10/15/2012 *JS
Electrical system, Jun 12, 2012
DRIVING ALONG, CAR SIMPLY CUTS OFF. NO WARNING. SOLUTION IS TO DISCONNECT BATTERY CABLES, WAIT ABOUT 5 MINUTES, RECONNECT AND RESTART. DEALERS ARE BAFFLED. NO KNOWN RELIABLE FIX. VERY DANGEROUS IF ON BRIDGE, INTERSTATE OR TUNNEL. ESPECIALLY A PROBLEM AT NIGHT, AS "FIX" INVOLVES SHUTTING OFF ALL LIGHTS INCLUDING HAZARD WARNING LIGHTS. *TR
Air bags, May 17, 2012
TL* THE CONTACT OWNS A 2003 JEEP CHEROKEE. THE CONTACT STATED THAT THE FRONT PASSENGER AIR BAG DEPLOYED WHILE PARKING. THE CONTACT THEN ATTEMPTED TO EXIT THE VEHICLE AND THE FRONT DRIVER'S AIR BAG DEPLOYED, CUTTING HER ARM. THE VEHICLE WAS TOWED TO THE DEALER. THE DEALER WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE AND CURRENT MILEAGES WERE 172,000.
Engine and engine cooling, Apr 30, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 5 MPH, THE TEMPERATURE INCREASED AND THE VEHICLE WAS CLOSE TO OVERHEATING. THE CONTACT INSPECTED THE VEHICLE AND DISCOVERED THAT THE FAN MOTOR WAS NOT FUNCTIONING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING WHERE THE MECHANIC REPLACED THE FAN MOTOR. THE FAILURE RECURRED TWICE AFTER THE REPAIR. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 107,000.
Seats, Apr 26, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE DRIVER'S SIDE SEAT FRACTURED FROM THE SEAT MOUNT. AFTER INSPECTING THE SEAT, THE CONTACT DISCOVERED NINE FRACTURES IN THE MOUNTING BRACKETS AND THE POWER RACK OF THE SEAT. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 136,113.
Electrical system, Exterior lighting, Apr 17, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE STOPPED AT A TRAFFIC STOP, THE CONTACT NOTICED THAT THE DRIVER SIDE TURN SIGNAL WAS NOT ILLUMINATED. THE CONTACT REPLACED THE FUSE FOR THE TURN SIGNAL HOWEVER, THE FAILURE CONTINUED AFTER THE REPAIR. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. UPDATED 05/02/12*BF THE CONSUMER STATED ON OCCASION, THE RIGHT BLINKER FAILED TO OPERATE AS WELL. THE FLASHER RELAY WAS REPLACED WITH A BRAN NEW PART, WHICH WORKED FOR ABOUT ONE WEEK. UPDATED 05/04/12
Engine and engine cooling, Mar 20, 2012
2003 JEEP GRAND CHEROKEE. CONSUMER STATES MAJOR PROBLEMS WITH ENGINE AND BLOWN HEAD GASKET *TGW
Visibility, Mar 17, 2012
POOR DESIGN AND CHEAP PLASTIC PARTS LED TO PREMATURE FAILURE OF THE HEATER/AC BLEND DOORS THAT CONTROL THE AIR FLOW OF THE HEATER AND AIR CONDITIONING SYSTEM. THIS PROBLEM HAS EXISTED ON THE 1999 TO 2004 JEEP GRAND CHEROKEE. WHY DIDN'T CHRYSLER REPAIR THE DEFECT INSTEAD OF WAITING 6 YEARS? THE DEALER CHARGES $ 1300.00 TO MAKE THIS REPAIR.THE ACTUAL PART IS ABOUT $30.00. CHRYSLER SHOULD BE HELD ACCOUNTABLE FOR THIS. *TR
Electrical system, Exterior lighting, Feb 6, 2012
TURN SIGNALS NOT WORKING, BUT HAZARD LIGHTS WORK. *TR
Service brakes, Hydraulic, Engine and engine cooling, Jan 27, 2012
WHILE STOPPED AT A TRAFFIC LIGHT MY JEEP STARTED TO ACCELERATE AND, EVEN WITH THE BRAKE PEDAL FULLY DEPRESSED, SURGED FORWARD. THIS HAS HAPPENED NUMEROUS TIMES IN THE PAST WEEK BOTH AT TRAFFIC LIGHTS AND AT STOP SIGNS, ALWAYS WHILE STOPPED. THE RPMS HAVE INCREASED TO BETWEEN 1,500 AND 4,500. THE JEEP DEALER ATTEMPTED TO FIX IT ON TUESDAY, HOWEVER THE PROBLEM RE-OCCURRED ON MY WAY HOME AND AGAIN WITH A MECHANIC IN THE VEHICLE WHEN I BROUGHT IT BACK. TO DATE, THE CAR IS STILL AT THE DEALER AND HAS NOT BEEN FIXED. *TR
Engine and engine cooling, Jan 18, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE LAREDO. THE CONTACT WAS DRIVING APPROXIMATELY 50 MPH WHEN THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS LATER TOWED TO AN INDEPENDENT MECHANIC WHERE THEY ADVISED THE CONTACT THAT THEY WERE UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED AND THEY OFFERED NO ASSISTANCE. THE FAILURE AND THE CURRENT MILEAGE WAS APPROXIMATELY 120,000.
Electrical system, Vehicle speed control, Jan 7, 2012
FOR AN AMERICAN MADE CAR THIS IS VERY UPSETTING. SEEMS LIKE AMERICAN CARS ARE MADE TO BREAK DOWN AND NOT LAST. A WAY FOR THESE CORPORATIONS TO MAKE MONEY. MY VEHICLE HAS NO HEAT AND HAS BEEN VIEWED BY A MECHANIC AND THE COST ARE INCREASINGLY UNFAIR. WITH ON 62K MILES, THIS ISN'T RIGHT! *TR
Vehicle speed control, Electrical system, Jan 6, 2012
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING WITH THE CRUISE CONTROL ACTIVATED AT 60 MPH WHEN THE CRUISE CONTROL AND THE HORN FAILED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE WHO DID NOT OFFER ANY ASSISTANCE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 75,000 AND THE CURRENT MILEAGE WAS 76,000.
Vehicle speed control, Jan 4, 2012, crash
A CAR WASH ATTENDANT PROCEEDED TO ENTER THE CUSTOMER'S 2003 JEEP GRAND CHEROKEE TO DRY IT DOWN AFTER IT ROLLED OFF OUR INSURED'S CAR WASH TRACK. THE VEHICLE WAS IN NEUTRAL. HE PLACED HIS FOOT ON THE BRAKE AND STARTED UP THE JEEP. HE PUT THE JEEP INTO DRIVE. THE ENGINE REVVED UP REALLY HIGH AND TOOK OFF. THE JEEP LURCHED AHEAD STRIKING THE CLOSED OVERHEAD CAR WASH DOOR. PHYSICAL DAMAGE TO THE DOOR AND THE CUSTOMER'S VEHICLE RESULTED. THE CUSTOMER'S VEHICLE WAS TOTALED. EMPLOYEE IS CERTAIN HE DID NOT PLACE HIS FOOT ON THE ACCELERATOR. REQUESTING ACTION BE TAKEN TO AVOID BODILY HARM AND MORE PROPERTY DAMAGE FROM OCCURRING IN THE FUTURE. UPDATED 01/17/12 *TR
Seats, Nov 17, 2011
SEAT OVER HEATING BURNNING LEGS. *TR
Service brakes, Hydraulic, Vehicle speed control, Nov 15, 2011, crash
SUDDEN UNINTENDED ACCELERATION AND LOSS OF BRAKING WHILE DRIVING IN PARKING LOTS. WHEN DRIVING AT SLOW SPEED IN PARKING LOT, TURNED RIGHT TO PULL INTO PARKING SPACE. GAVE ACCELERATOR A SLIGHT PUSH TO GIVE CHEROKEE ENOUGH GAS TO MOVE INTO UPHILL PARKING STALL. QUICKLY MOVED FOOT FROM ACCELERATOR TO BRAKE PEDAL, WHEN CAR MOTOR REVVED, SPEED INCREASED AND FRONT END OF CAR HIT CONCRETE RETAINING WALL. BRAKING UNABLE TO STOP OR SLOW THE CAR BEFORE IMPACT. SECOND INCIDENT ON 11/12/2011 WITH APPROXIMATELY 78,000 MILES DRIVEN WHEN DRIVING AT SLOW SPEED THROUGH PARKING LOT, TURNING RIGHT TO DRIVE DOWN PARKING LANE, PLACED FOOT ON BRAKE PEDAL TO SLOW EVEN MORE TO MOVE FURTHER TO RIGHT SIDE OF LANE TO AVOID ONCOMING CAR. WITH SIDE OF FOOT, FELT ACCELERATOR PEDAL DROP AWAY CAUSING MOTOR TO REV, SPEED TO INCREASE. LEFT FRONT BUMPER HIT LEFT FENDER OF ONCOMING CAR AND RIGHT FRONT FENDER HIT BACK BUMPER OF PARKED TRUCK. DESPITE PRESSING ON BRAKE AS HARD AS POSSIBLE, CAR FAILED TO SLOW AND STOPPED ONLY ON IMPACT WITH TRUCK. ALMOST AS IF BRAKE WAS OVERRIDDEN BY ACCELERATION. TWO INCIDENTS HAPPENED IN SIMILAR CIRCUMSTANCES: COLD PRECIPITATING WEATHER; CAR HEATER ON; DRIVING AT SLOW SPEED IN PARKING LOT; PAVEMENT WET; MAKING RIGHT HAND TURN; WITH BRAKING, CAR BEGINS ACCELERATING UNEXPECTEDLY; ACCELERATION OVERRIDES BRAKE; BRAKE FAILS TO SLOW OR STOP CAR; CAR STOPS ONLY ON IMPACT. *TR
Seats, Nov 12, 2011
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY. I WAS MADE AWARE IF THIS 2003 JEEP GRAND CHEROKEE RECALL BY A FRIEND WHO BOUGHT A USED 2003 JEEP GC. HE MENTIONED THE DEALER PERFORMED THE RECALL FOR THE SEAT HEATER. SEARCHING YOUR RECALL DATABASE I FOUND THE EXACT RECALL AS DESCRIBED TO ME. I CONTACTED MY LOCAL DEALER AND FOUND THAT OUR VIN IS NOT INCLUDED IN THE RECALL NOTICE. I THE CONTACTED THE NHTSA, WHO VERIFIED THE DEALERS FINDING. THE NHTSA SUGGESTED THAT I FILE A COMPLAINT TO HAVE OUR VEHICLE ADDED TO THE RECALL. WE HAVE EXPERIENCED THE ISSUE AS DESCRIBED. THE SEAT WILL HEAT UP TO AN EXTREME TEMPERATURE, THEY NOW DON''T' WORK. WE GOT HEATED SEATS AS MY WIFE HAS LUPUS AND NEEDS THE WARMTH DURING COLDER WEATHER. HOW CAN WE GET OUR VEHICLE ADDED THE RECALL?? THANKS *TR
Seats, Nov 9, 2011
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SEAT MOUNTING BRACKET FRACTURED. NEITHER THE DEALER NOR THE MANUFACTURER WAS NOTIFIED OF THE FAILURE NOR WAS THE VEHICLE DIAGNOSED OR REPAIRED. THE CURRENT AND THE FAILURE MILEAGES WERE 125,000. THE VIN WAS UNAVAILABLE.
Exterior lighting, Oct 28, 2011
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TURN SIGNALS WOULD FAIL INTERMITTINGLY. THE CONTACT TOOK THE VEHICLE TO THE DEALER SEVERAL TIMES BUT THE PROBLEM WAS NOT CORRECTED. THE FAILURE MILEAGE WAS 60,000.
Seats, Oct 27, 2011
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE CONTACT HEARD A SNAPPING SOUND FROM UNDER THE SEAT AND NOTICED THAT THE FRONT DRIVER SIDE SEAT BEGAN TO ROCK BACK AND FORTH ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING WHERE THE TECHNICIAN ADVISED THAT THE ADJUSTER WELD TO THE FRONT DRIVER SIDE SEAT WAS FRACTURED AND WOULD HAVE TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Exterior lighting, Oct 20, 2011
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TURN SIGNALS WERE INOPERABLE. THE CONTACT CHANGED THE LIGHT BULBS AND THE FUSES WITHOUT SUCCESS. THE VEHICLE WAS TAKEN TO THE DEALER, BUT THE DEALER ADVISED THAT THERE WAS NOTHING WRONG WITH THE VEHICLE BECAUSE THE TURN SWITCH WORKED PROPERLY AND ALSO CONTROLLED THE WINDSHIELD WIPERS. THE FAILURE MILEAGE WAS 176,000.
Seats, Oct 15, 2011
THE HEATER IN THE FRONT DRIVER SEAT STARTED AT FIRST TO HEAT UP AND NEARLY BURN THE LEGS OF THE DRIVER ON HIGH, HAD TO SET THE CONTROL TO LOW TO KEEP FROM BURNING THE LEGS OF THE DRIVER. AFTER COMING HOME FROM WORK THE POWER LIGHT SHOWED THAT THE SEAT WAS STILL ON, YET THE DRIVERS HEATED SEAT DOES NOT WORK ANYMORE. SMELLED SOMETHING BURNING PRIOR TO SHUTTING THE ENGINE OFF AFTER DRIVE HOME. SINCE THEN THE HEATED SEAT IN THE DRIVERS SIDE DOES NOT WORK ANYMORE. ALL OTHER CONTROLS FOR POWER SEATS ADJUSTMENTS WORK FINE. I CALLED JEEP DEALER FOR REPAIR, COME TO FIND OVER 100,000 VEHICLES HAVE HAD THIS PROBLEM WHICH REQUIRED A RECALL ON THE HEATED SEATS (RECALL NO. F17, AND J14) ID# 06V197000, AND 09V117000. I HAVE THE SAME PROBLEM THAT REQUIRES REPAIR BUT THEY WILL NOT FIX THE ISSUE UNDER RECALL. *TR
Seats, Sep 18, 2011
MY FRONT DRIVER SEAT BRACKET HAS SNAPPED IN 4 SPOTS. THIS NOW LEAVES MY FRONT SEAT VERY UN-SECURE TO THE VEHICLE AND IS VERY SHIFTY. THIS IS A SAFETY ISSUE THAT NEEDS TO HAVE A RECALL AS THIS HAS HAPPENED TO MANY OTHER PEOPLE WITH THE SAME MODEL JEEP AS MINE. THE SEAT BRACKETS AND MOUNTS ARE OF POOR QUALITY AND BREAK EASILY. AS RESULT OF THIS, MY SEAT BELT IS USELESS BECAUSE IF I DON'T HAVE A SEAT THAT IS SECURED TO THE VEHICLE, WHAT GOOD WILL A SEAT BELT DO IN A COLLISION? CHRYSLER IS AWARE OF THIS PROBLEM YET ARE DOING NOTHING ABOUT THIS. THEY BEG FOR OUR TAX DOLLARS TO BAIL THEM OUT OF FINANCIAL HARDSHIP BUT YET THEY WONT HELP CONSUMERS THAT BUY THEIR PRODUCTS WITH REAL SAFETY CONCERNS. I JUST HOPE IT DOESN'T TAKE A DEATH TO OCCUR FOR THEM TO OPEN THEIR EYES. RECALL THE [XXX] SEATS!!! *TT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Structure, Aug 29, 2011
TL* THE CONTACT OWNS A 2003 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRAME ON THE PASSENGER SIDE WAS RUSTING. THE DEALER AND MANUFACTURER DENIED ANY ASSISTANCE WITH REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 116,000.