2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Air bags, Dec 11, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 2/4/16 *CN UPDATED 02/16.16*JB
Air bags, Dec 11, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Seat belts, Dec 10, 2015
FCA WILL NOT PROVIDE ME WITH A RENTAL VEHICLE UNTIL MY VEHICLE IS FIXED, KNOWING THERE IS A PROBLEM WITH MY AIR BAG SYSTEM, AS WELL AS MY SRS, KNOWING THAT MY AIR BAG COULD GO OFF AT ANYTIME, CAUSING A CRASH WITHOUT WARNING. I WILL NOT ENDANGER MYSELF OR MY FAMILY BY DRIVING A VEHICLE THAT I AND FCA KNOWS COULD CAUSE A CRASH.
Air bags, Dec 10, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Vehicle speed control, Dec 9, 2015, crash
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, WHENEVER THE ACCELERATOR PEDAL WAS DEPRESSED, THE VEHICLE FAILED TO ACCELERATE. WHILE AT A STOP SIGN, THE CONTACT ATTEMPTED TO ACCELERATE FORWARD, BUT THE VEHICLE WAS UNABLE TO MOVE. AS A RESULT, ANOTHER VEHICLE CRASHED INTO THE DRIVER SIDE OF THE CONTACT'S VEHICLE. THE AIR BAGS DID NOT DEPLOY. THERE WERE NO INJURIES. A POLICE REPORT WAS FILED. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE FRONT HOOD, DRIVER'S DOOR, THE FRONT FRAME AND PANEL, THE FUEL INJECTOR, AND TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE VEHICLE WAS INOPERABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Air bags, Dec 9, 2015, crash
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH ON A DIRT ROAD, THE CONTACT'S VEHICLE WAS STRUCK ON THE REAR PASSENGER SIDE BY ANOTHER VEHICLE, SPIN OUT OF CONTROL, AND FLIPPED ONTO THE DRIVER'S SIDE. THE CONTACT STATED THAT THE DRIVER AND PASSENGER AIR BAGS DID NOT DEPLOY. THE CONTACT SUSTAINED INJURIES TO THE NECK, HEAD, AND BACK AND MEDICAL ATTENTION WAS REQUIRED. A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED AND TOWED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VIN WAS UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 19,000.
Service brakes, Hydraulic, Dec 9, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKE PEDAL WOBBLED HORIZONTALLY. THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE PEDAL NEEDED TO BE REPAIRED. THE CONTACT STATED THAT THE DEALER WAS INFORMED BY CORPORATE TO NOT INSTALL THE PART AND REFUSED TO REPAIR THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Other or unspecified, Dec 8, 2015
TRANSMISSION SLIPPING
Electrical system, Dec 4, 2015
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH IN THE RAIN, THE VEHICLE STALLED AND LOST POWER, INCLUDING BRAKE AND WINDOW POWER, WITHOUT WARNING. THE CONTACT PULLED THE VEHICLE TO THE SIDE OF THE ROAD, WAITED, AND RESTARTED THE VEHICLE. THE FAILURE RECURRED AND THE VEHICLE WAS TAKEN TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE WIRING HARNESS UNDER THE HOOD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000. IN ADDITION, THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS). THE VIN WAS INVALID. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. UPDATED 02/12/16*LJ; UPDATED 05/03/18*JB
Air bags, Dec 3, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Dec 2, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Vehicle speed control, Fuel/propulsion system, Nov 30, 2015
JEEP ACCELERATED WITHOUT STEPPING ON GAS. ACCELERATOR CABLE DID NOT SEEM TO OPERATE SMOOTHLY, WHEN APPLYING, FELT SOMEWHAT "ROUGH/NOTHY" OWNER AGREED TO CHANGE AS SUGGESTED. CABLE CHANGED TOTAL $477.39 IN 5/2010.THIS TIME CAR WAS TOWED TO JEEP DEALER. C. STATED JEEP ACCELERATED ON ITS OWN, TOWED IN. JAN. 13,11 JEEP TOWED IN TO JEEP DEALER FOR BUCKING AND ACCELERATING ON ITS OWN, NO ISSUE WAS FOUND. MAY 13,11 TOWED INTO JEEP DEALER, CHANGED SEVERAL COMPONENTS AND $1,074.68, NEVER HAD A DEFINITE ANSWER, AND AFTER EACH INCIDENT TOOK ITS TOLL ON MY NERVES, SCARED TO DEATH TO DRIVE MY JEEP, WHICH I PURCHASED TO MAKE OUR FAMILY SAFE. FAST FORWARD, 11/23/2015 THIS JEEP ONCE AGAIN STARTED ACCELERATING AND RACING IN PARK AND WITH THE HAND BRAKE UP. MY JEEP HAS 64,K AND IS TAKEN CARE OF, LOOKS GREAT. BUT, ONCE AGAIN I CANNOT RISK PUTTING MY FAMILY OR MYSELF IN IT TO DRIVE. I HAVE FOUND NUMEROUS STORIES LIKE THIS AND SOME A LOT WORSE. MY INSTINCTS WERE TO JUST SHUT THE ENGINE OFF AND I DID ALL4 TIMES OVER THE YEARS. I AM NOW ON A FIXED INCOME AND WOULD LOVE TO BE HAPPY AND KEEP THIS JEEP GRAND CHEROEE BUT, I CAN NO LONGER TAKE THIS CHANCE. I WOULD LOVE TO KNOW HOW MANY PEOPLE MUST DIE OR HOW MANY ACCIDENTS HAVE TO HAPPEN BEFORE CHRYSLER WAKES UP AND RECALLS, I'M GUESSING THEY DON'T REALLY KNOW WHAT TO FIX. I ALSO HAD PROBLEMS WITH MY TAIL LIGHTS AND HAD REPAIRS SEVERAL TIME, WHEN I GOT A TICKET AFTER IT WAS ALREADY FIXED A FEW TIMES I HAD TO PAY. FAILED NJ INSPECTION 1 TIME DUE TO WHAT THEY CALLED A WIG WAG, WHICH JEEPS ARE KNOW FOR, WHO OUT THERE IS ON THE CONSUMERS SIDE, NO ONE IT APPEARS. NO RECALLS ON THIS THIS BUT, THEY WILL GET BACK TO ME ON A PASSENGER RESTRAINT MODULE, MAYBE NEXT YEAR 2016, IF WE ARE LUCKY. ALL 4 TIMES THE VEHICLE WAS BEING DRIVEN AND THE ONLY THING THAT WORKED WAS SHUTTING OFF THE ENGINE USING THE KEY. MY VEHICLE MUST BE SAFE FOR GRANDCHILD.
Electrical system, Exterior lighting, Electronic stability control (ESC), Nov 25, 2015
I'VE HAD PROBLEMS ON AND OFF WITH THE POWER WINDOWS, DOOR LOCKS, INTERIOR LIGHTS AND STEREO SYSTEM. THE POWER WINDOWS/DOOR LOCKS DO NOT WORK. UNLESS I TURN THE INTERIOR DIMMER LIGHT SWITCH TO THE OFF POSITION, THE LIGHTS STAY ON. WHEN THIS IS DONE, I CANNOT SEE THE DISPLAYS (I.E., SPEED, ETC.). THE STEREO SYSTEM WILL PLAY AND THE CD PLAYER WORKS; HOWEVER, I CANNOT SEE THE DISPLAY AT ALL --- CHANNELS, TRACK #S, ETC. ALL OF THESE ISSUES, EXCEPT THE STEREO SYSTEM, CREATE DRIVING HAZARDS.
Air bags, Nov 17, 2015
WAS CONTACTED BY JEEP ABOUT RECALL SEVERAL MONTHS AGO. HAVE CONTACTED THEM TO SCHEDULE REPAIR AND THEY SAY THE PARTS NOT AVAILABLE YET. CONTACTED JEEP RECALL ASSISTANCE CENTER AND THEY CANNOT GIVE ANY TIME FRAME FOR MAKING THE PART AVAILABLE. SEEMS TO ME IT HAS BEEN LONG ENOUGH THAT THEY SHOULD BE ABLE TO GIVE SOME KIND OF TIME FRAME FOR A REPAIR.
Electrical system, Nov 8, 2015
ARM REST WIRE CONTROL DOOR LOCKS DASH OVERHEAD LIGHTS TURN LIGHTS REMOTE MIRROR CONTROL HAS SHORTED OUT 3 TIMES NOW DRIVING IN ALL TYPES OF ROADS.
Electrical system, Nov 2, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 70 MPH, THE HEATER AND AIR CONDITIONER FAILED TO PROPERLY REGULATE AND FUNCTION. IN ADDITION, THE THERMOSTAT DISPLAYED AN INCORRECT READING. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER MULTIPLE TIMES WHERE IT WAS DIAGNOSED THAT THE MODE DOOR AND THE HEAT ACTUATOR NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO ANOTHER DEALER WHERE IT WAS DIAGNOSED THAT THE CONTROL HEAD NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE DEALER WHO WAS UNABLE TO DIAGNOSE OR REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000.
Structure, Nov 2, 2015
I UNDERSTAND THAT THE NHTSA IS REQUIRING FCA TO EXTEND THE $100 GIFT CARD OFFER TO OWNERS OF THESE SUV OR TO INSTALL A REAR TRAILER HITCH TO PREVENT GAS TANK EXPLOSION IN THE EVENT OF A REAR COLLISION. I RECEIVED A CARD FROM JEEP, CALLED THE HOTLINE BUT THEY ARE TELLING ME THAT THERE ARE NO REMEDIES AVAILABLE FOR THE 2004 GRAND CHEROKEE. ARE THERE ANY OTHER RECOURSES AVAILABLE TO ME OR IS THE IFORMATION I AM GETTING FROM FCA CORRECT?
Air bags, Oct 29, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS), HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 03/04/16*LJ UPDATED 03/07/16.*JB THE CONSUMER STATED NO REPAIRS HAVE BEEN MADE. UPDATED 03/14/16.*JB
Air bags, Oct 29, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 04/07/16*LJ UPDATED 12/14/2017*JS
Electrical system, Exterior lighting, Oct 27, 2015
I HAVE HAD ISSUES WITH MY IDASH LIGHTING GOING SO DIM YOU CAN'T SEE ANYTHING ON IT AND WHEN THAT HAPPENED MY POWER WINDOWS STOPPED WORKING IT WAS LIKE THAT FOR ABOUT A WEEK THEN IT JUST FIXED ITS SELF NOW A YEAR LATER AND ALL MY POWER WINDOWS DON'T WORK AGAIN. AND THE LIGHTING INSIDE THE VEHICLE WORKS ONE DAY AND NOT THE NEXT. THIS HAS HAPPENED FOR ABOUT TWO YEARS OFF AND ON
Structure, Oct 23, 2015
ON 09/12/2015, I WAS REAR ENDED AT A STOP LIGHT IN A GRAND CHEROKEE WITH THE FACTORY TOWING PKG.IE FACT. TRAILER HITCH AND WAS TRAPPED IN THE VEHICLE UNTIL ASSISTANCE ARRIVED. MY REPLACEMENT VEHICLE, ALSO A GRAND CHEROKEE, HAS NO TRAILER HITCH. AFTER READING SEVERAL ARTICLES ABOUT THE GAS TANK FIRE RECALL, I WAS VERY INTERESTED IN GETTING THIS RECALL DONE. I WENT TO BERTERA CHRYSLER, JEEP, DODGE EXPECTING A TRAILER HITCH TO BE INSTALLED AS A PROTECTIVE DEVICE FOR THE FUEL TANK. TO MY SURPRISE I WAS TOLD THAT THE RECALL DID NOT APPLY TO MY VEHICLE. RECALL NUMBER N45. WHEN I WAS REAR ENDED EVERY THING SEEMED TO PERFORM CORRECTLY. THE TRAILER HITCH BENT DOWN TO PROTECT THE FUEL TANK, THE FRAME BUCKLED, AND THE BODY STRETCHED BETWEEN THE DOORS. I SEEMS TO ME THAT WITH THE EXCEPTION OF THE DRIVER DOOR, EVERYTHING PERFORMED AS IT SHOULD TO ABSORB ENERGY FROM THE CAR STRIKING MINE. THE DRIVER'S DOOR WAS JAMMED CLOSED BECAUSE THE TOP FRONT EDGE OF LEFT REAR DOOR OVERLAPPED THE REAR EDGE OF THE DRIVER DOOR. THIS CAUSED ME, THE DRIVER, TO BE TRAPPED IN THE FRONT SEAT UNTIL MY PASSENGER CAME AROUND THE CAR AND FORCED THE DRIVER DOOR OPEN. HAD THE FUEL TANK RUPTURED AND CAUGHT FIRE I WOULD HAVE BEEN IN DIRE STRAIGHTS. SO WHILE THIS IS NOT A COMPLAINT ABOUT A NEW ISSUE, IT IS A COMPLAINT ABOUT HOW THE DEALER HANDLED MY RECALL. EVERYTHING I HAVE READ LEADS ME TO BELIEVE THAT CHRYSLER AGREED TO INSTALL HUTCHES ON ALL THE VEHICLES THAT DID NOT HAVE THE TOWING PKG. OR A MOPAR AFTERMARKET HITCH.
Steering, Oct 23, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 10 MPH, THE STEERING WHEEL BECAME DIFFICULT TO MANEUVER. THE FAILURE OCCURRED CONSTANTLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE STEERING GEAR BOX NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 144,000.
Air bags, Oct 21, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Oct 20, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT APPROXIMATELY 35 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED CONTINUOUSLY. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 130,000.
Air bags, Oct 20, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS)HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT PROVIDED.