2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Exterior lighting, Oct 20, 2015
THE LIGHTS ON THE VEHICLE BECOME DULL DUE TO THE HAZING OF THE PLASTIC CAUSING LOW LIGHTING
Electrical system, Oct 20, 2015
THE DRIVER DOOR WIRING HARNESS BREAKS AND CAUSES THE WINDOWS NOT TO WORK. THIS IS AN ONGOING PROBLEM AND IS CAUSED BY THE REPEATING OPENING AND CLOSING OF THE DOOR AND THE WIRES BEING BENT. THIS CAN CAUSE A SAFETY HAZARD BY WAY OF NOT BEING ABLE TO UNLOCK DOORS IN EMERGENCY OR ROLL DOWN WINDS
Air bags, Oct 14, 2015
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO REPLACEMENT PARTS NOT AVAILABLE TO COMPLETE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL MODULE RECALL NOTICE. *SMD
Other or unspecified, Oct 13, 2015
RECEIVE A N47 CUSTOMER CARE SATISFACTION NOTICE (REAR STRUCTURAL REINFORCEMENT) . WHEN I CONTACTED CUSTOMER CARE THEY TOLD ME BECAUSE MY JEEP DID NOT HAVE A TRAILER HITCH I DID NOT NEED TO HAVE IT INSPECTED AND HAVE A HITCH INSTALLED. MY GAS TANK IS BEHIND THE REAR AXLE AND HANGS BELOW THE BUMPER. I BELIVE THAT SOMETHING SHOULD BE DONE I THINK IT PRESENTS A DANGER IN A REAR END COLLISION. I THINK THEY JUST WANT TO AVOID THE EXPENSE.
Power train, Oct 2, 2015
I BOUGHT MY VEHICLE IN DECEMBER AT ONE OF YOUR DEALERSHIPS AND WHEN I TEST DROVE IT I TOLD MY SALESMAN THAT IS SWAYED IN THE BACK END AND HE SAID I JUST HAVE TO GET USED TO IT CAUSE I'M USED TO A CAR. THIS PROBLEM HAS GOTTEN WORSE AND I HAD IT LOOKED AT AND THE BALL JOINT IS ABOUT TO FALL OUT AND THE REAR TENSION BARS AND PARTS ARE BROKE AND HAVE BEEN SINCE I PURCHASED IT. THIS IS UNSAFE AND I HAVE MY CHILDREN IN THIS CAR. IT HAS EVEN RUINED MY TIRES ESPECIALLY THE PASSENGERS BACK ONE. THE DEALERSHIP LOOKED AT IT AND SAID IT WILL BE OVER 1,000 TO FIX AND THEY WILL ONLY COVER 220 OF THE COST AND I PAY THE REST. I PAID OVER 7,000 FOR THE JEEP AND I FEEL IT'S THEIR JOB TO FIX IT ALL. IF NOT I WILL NEVER BUY ANOTHER CHRYSLER PRODUCT AGAIN. THIS MOTION IS ENOUGH TO PULL ME ALL OVER THE ROAD IN ALL WEATHER CONDITIONS.
Exterior lighting, Visibility/wiper, Sep 29, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE EXTERIOR AMBER SIDE REFLECTORS DID NOT ILLUMINATE WHILE DRIVING 30 MPH. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 06E064000 (EXTERIOR LIGHTING). THE FAILURE MILEAGE WAS 150,000.
Electrical system, Air bags, Sep 17, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING AT 55 MPH, THE AIR BAG WARNING LIGHT ILLUMINATED. IN ADDITION, THE CONTACT STATED THAT THE WINDOWS FAILED TO ROLL DOWNWARD AND UPWARDS AND THE DOORS FAILED TO LOCK ELECTRONICALLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN.
Other or unspecified, Sep 10, 2015
YES, THERE IS JEEP RECALL N47 TO INSTALL HITCH ON MY 2004 GRAND CHEROKEE. BUT THE PART THAT IS AT DEALERSHIP DOESNT FIX MY VEH.. SO I GUESS WERE ALL OUT OF LUCK. AS THE HITCH WONT MOUNT TO VEH, AS ITS THE WRONG SIZE.
Air bags, Sep 9, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/26/2015
Electrical system, Equipment adaptive/mobility, Visibility/wiper, Sep 9, 2015, fire
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THERE WAS A BURNING ODOR COMING FROM THE VEHICLE. THE CONTACT NOTICED THE RESISTOR PACK WAS MELTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 160,000.
Power train, Engine, Sep 3, 2015
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE SHIFTED GEARS AUTOMATICALLY AND JERKED ROUGHLY. IN ADDITION, THE TRANSMISSION FAILED AND THE VEHICLE LOST POWER. THE CONTACT WAS FORCED TO STOP AT THE MIDDLE OF THE ROAD, TURNED OFF AND RESTARTED THE ENGINE, AND COASTED TO THE SIDE OF THE ROAD. THE TRANSMISSION AND CHECK ENGINE LIGHTS ILLUMINATED. THE VEHICLE WAS RESTARTED AND TAKEN TO THE DEALER WHO DIAGNOSED THAT THE VEHICLE NEEDED A NEW TRANSMISSION; HOWEVER, A NEW TRANSMISSION WOULD NOT BE AVAILABLE UNTIL NOVEMBER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND PROMISED TO WORK WITH THE DEALER AND PROVIDE A RENTAL VEHICLE. THE FAILURE MILEAGE WAS 17,800.
Fuel system, Gasoline, Air bags, Structure, Sep 2, 2015, crash
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PARTS NEEDED FOR THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. MA 10/15/2015 THE DEALER INFORMED THE CONSUMER SHE DID NOT NEED THE HITCH INSTALLED AND IT WAS TO PROTECTING IN CASE OF AN ACCIDENT. TWO DAYS LATER, THE CONSUMER WAS REAR ENDED. THERE WAS NO FIRE OR INJURY. UPADTED
Air bags, Sep 1, 2015, crash
ON AUGUST 21 , MY SON AND I WERE PROCEEDING THROUGH AN INTERSECTION DOING APPROXIMATELY 40 MPH WHEN AN ONCOMING DRIVER FAILED TO YIELD AND TURNED DIRECTLY IN FRONT OF OUR JEEP. WE WERE WEARING OUR SEAT BELTS. WE BOTH SUSTAINED HEAD INJURIES AS A RESULT OF THE CRASH. I DON'T REMEMBER MUCH AFTERWARDS. WE ARE HEALING AND JUST THANKFUL WE ARE ABLE TO TELL OUR STORY. THE JEEP HAS BEEN DECLARED TOTALED DUE TO EXTENSIVE FRONT END DAMAGE AND A BENT FRAME. THINGS COULD HAVE BEEN A LOT WORSE. HOWEVER, I STILL HAVE TO WONDER WHY THE AIRBAGS DID NOT DEPLOY.
Wheels, Sep 1, 2015
RIDING ON HIGHWAY PASSENGER SIDE FRONT WHEEL CAME OFF THREE BROKEN STRUTS AND NUTS CAME OFF,TIRE WENT OVER GUARD RAIL INTO ON COMING TRAFFIC,TIRE IS MISSING,NO ONE HURT?
Structure, Aug 25, 2015
I JUST GOT A COPY OF THE N47 REAR STRUCTURAL REINFORCEMENT RECALL. YOU PEOPLE HAVE GOT TO BE KIDDING ME. WHO TOOK THE PAYOFF ON THIS ONE? THERE IS ABSOLUTELY NO DIFFERENCE BETWEEN THE 1998 JEEP GRAND CHEROKEE AND THE 2004 JEEP GRAND CHEROKEE WHEN THESE VEHICLES GET HIT FROM BEHIND WHEN THE GAS TANK EXPLODES. THE 1999-2004 NEED TO BE INCLUDED UNDER THE N45 RECALL SAME AS THE 1998 AND EARLIER MODELS. AS WE ALL KNOW THE 1998 AND EARLIER JEEP GRAND CHEROKEES ARE A FADING MODEL DUE TO THE AGE OF THE VEHICLES. MEANING THAT CHRYSLER WILL NOT HAVE TO SPEND AS MUCH MONEY TO FIX THESE 1998 AND EARLIER MODELS AS THEY WOULD IF YOU INCLUDED THE 1999-2004 MODELS WHICH SHOULD BE INCLUDED BECAUSE THEY HAVE EXACTLY THE SAME STRUCTURAL PROBLEM AND WILL BE ON THE ROAD LONGER. MY GOODNESS THIS IS COMMON SENSE. CHRYSLER NEEDS TO DO THE RIGHT THING. I WANT MY 2004 JEEP GRAND CHEROKEE RECALLED AND FIXED. DEALERS HAVE QUOTED ME PRICING BETWEEN $600.00-$750.00 TO HAVE THIS FIXED CORRECTLY ON MY MODEL. HOW ABOUT HAVING JEEP JUST GIVE ME THE PARTS AND I WILL FIX IT MYSELF. (THAT'S A JOKE) ANYWAY FORWARD THIS TO CHRYSLER/JEEP FOR ME AND MAKE SURE MY COMPLAINT GETS REGISTERED, SO THAT WHEN THIS REAR STRUCTURAL MISHAP HAPPENS TO ME AND I SURVIVE THE INCIDENT EVERYONE WILL HAVE COPIES WHEN THE LAWSUITS BEGIN. THANK YOU VERY MUCH FOR READING THIS.[XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Aug 25, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) HOWEVER, THE PART NEEDED TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Exterior lighting, Aug 25, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE IGNITION KEY WAS TURNED TO THE ON POSITION, THE VEHICLE FAILED TO START INTERMITTENTLY. THE CONTACT MENTIONED THAT WHEN THE VEHICLE WAS STARTED, THE INSTRUMENT PANEL FAILED TO ILLUMINATE. IN ADDITION, THE CONTACT STATED THAT THE FRONT HEADLIGHTS BECAME INOPERABLE WITHOUT WARNING. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 200,000.
Air bags, Aug 20, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED TO PERFORM THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE VIN WAS NOT AVAILABLE.
Air bags, Aug 19, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V313000 (AIR BAGS); HOWEVER, THE PART TO DO THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO PROVIDE THE PART TO DO THE REPAIR. THE MANUFACTURER WAS NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Aug 18, 2015
MY CAR KEEPS CUTTING OFF WHILE DRIVING. IT HAS DONE THIS SEVERAL TIMES ON HIGHWAY, RURAL ROADS AND MAIN ROADS. IT HAS CAUSED ME TO ALMOST HAVE SEVERAL WRECKS. WHEN THE CAR CUTS OFF, I LOSE ALL POWER. I HAVE BEEN STRANDED SEVERAL TIMES. I HAVE HAD TO WALK BACK HOME OR GET SOMEONE TO COME GET ME IF IT WAS FURTHER AWAY. I HAVE HAD TO USE SOMEONE CAR BECAUSE I AM AFRAID IT WILL DO IT AND I WILL WRECK MY BROTHER-IN-LAW WAS KILLED IN A SIMILAR ACCIDENT. AFTER A WHILE THE VEHICLE WILL START AGAIN, BUT DOES THE SAME THING OVER AND OVER AGAIN. IT STARTED OFF ABOUT 1 MONTH AFTER I PURCHASED IT, WHEN I WOULD JUST CRANK THE CAR AND THE FIRST TIME IT WOULD NOT CRANK BUT THE 2ND TIME IT WOULD. IN THE LAST 2 WEEKS IT HAS BECOME MORE FREQUENT OCCURANCE. WHEN I PUT IT IN NEUTRAL TO SEE IF IT WILL CRANK. IT DOES AND THEN I PUT IN DRIVE. IT CUTS OFF AGAIN. I HAVE TO PULL OVER TO THE SIDE OF THE ROAD NO MATTER WHERE YOU ARE AND SOMETIMES IF YOU ARE GOING ON THE HIGHWAY AT THE SPEED AND YOUR CAR CUTS OFF, YOU LOSE POWER AND COULD EASY WRECK. IF I WAS TO PULL OUT AND IT CUT OFF, I COULD BE HIT AND KILLED OR A FAMILY MEMBER IN THE CAR WITH ME. I WAS STRANDED RECENTLY, A GENTLEMAN CAME OVER AND BROUGHT SOME EQUIPMENT WHEN I TOLD HIM WHAT HAD HAPPENED AND HE TOLD ME THAT IT COULD BE EITHER THE CRANK SHAFT SENSOR OR CAMSHAFT SENSOR THAT IS BAD. HE ALSO SAID THERE COULD BE A RECALL ON SOME VEHICLES OF THAT MODEL YEAR.
Electrical system, Engine, Fuel/propulsion system, Aug 17, 2015
I'VE ALWAYS HAD TROUBLE WITH MY 2004 JEEP GRAND CHEROKEE. ESPECIALLY WITH THE FUEL SYSTEM AND FUEL PUMP. I'VE HAD TO REPLACE MY FUEL PUMP 3-4 TIMES. NOW ITS READING THE RPM EXTREMELY HIGH. I'VE ALSO HAD TO REPLACE MY JEEP'S COMPUTER BECAUSE I WAS TOLD THAT WAS THE PROBLEM. IT SEEMS THERE'S ALSO ELECTRICAL ISSUES. I STILL CAN'T FIND THE EXACT PROBLEM.
Air bags, Aug 13, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS); HOWEVER, THE PART NEEDED WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Aug 13, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS NOT AVAILABLE FOR SEVERAL MONTHS. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER COULD NOT PROVIDE AN ESTIMATED DATE FOR WHEN THE VEHICLE WOULD RECEIVE THE RECALL REPAIR. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Aug 10, 2015
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING OVER 30 MPH, THE VEHICLE VIOLENTLY VIBRATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 131,000.
Fuel/propulsion system, Aug 5, 2015
I WANTED TO ADVISE YOU THAT THE CONSENT ORDER SIGNED ON 7/24/15 WITH FCA US LLC AND NHTSA MIGHT HAVE SOME PROBLEMS IN ITS IMPLEMENTATION . I HAVE A 2004 JEEP GRAND CHEROKEE THAT ACCORDING TO ATTACHMENT B, #15 ON PAGE 33 SHOULD BE ELIGIBLE FOR AN UNRESTRICTED $100.00 GIFT CARD UPON INSPECTION AT A DEALERSHIP. I CALLED JEEP AT 1(800) 992-1997 AND WAS TOLD I WAS NOT ELIGIBLE FOR THE $100.00 GIFT CARD. I JUST WANTED TO LET YOU KNOW ABOUT A POSSIBLE NON-COMPLIANCE ISSUE WITH THE CONSENT ORDER.