2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Air bags, Aug 6, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Aug 5, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG INDICATOR ILLUMINATED IN THE VEHICLE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 106,000. UPDATED 09/16/14*LJ UPDATED 1/15/15/2015 *JS
Air bags, Aug 4, 2014
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Seat belts, Jul 30, 2014
ACCORDING TO CHRYSLER JEEP SAFETY RECALL M35 / NHTSA 12V-527 (THE UPDATED VERSION THAT INCLUDES THE 2002-2004 JEEP GRAND CHEROKEE VEHICLES INSTEAD OF THE ORIGINAL WHICH ONLY INCLUDED 2002-2003 JEEP LIBERTY VEHICLES): "THE AIRBAG SYSTEM OCCUPANT RESTRAINT CONTROL (ORC) MODULE ON YOUR VEHICLE (VIN: XXXXXXXXXXXXXXXXX) MAY EXPERIENCE A FRONT AIRBAG AND/OR SEAT BELT PRETENSIONER INADVERTENT DEPLOYMENT. AN INADVERTENT DEPLOYMENT WHILE DRIVING COULD DISTRACT THE DRIVER AND CAUSE A CRASH WITHOUT WARNING." (DISTRACT? SERIOUSLY? THAT'S HOW A RANDOM AIRBAG DEPLOYMENT IS DESCRIBED???) "CHRYSLER WILL REPAIR YOUR VEHICLE FREE OF CHARGE (PARTS AND LABOR)... SIMPLY CONTACT YOUR CHRYSLER, JEEP, OR DODGE DEALER RIGHT AWAY TO SCHEDULE A SERVICE APPOINTMENT..." WE TRIED TO SCHEDULE THIS "RIGHT AWAY" WITH OUR DODGE DEALER. WE WERE TOLD THE PARTS WERE ON BACK ORDER. IN FEBRUARY 2013 WE WERE TOLD THE SAME THING. IN APRIL WE WERE TOLD THERE IS A ONE YEAR WAITING LIST FOR THIS DEFECT TO BE REPAIRED AS CHRYSLER IS UNABLE TO OBTAIN THE PARTS (THE DEALERSHIP WORDS, NOT MINE). THIS I FIND HARD TO BELIEVE. WHAT IS THE NHTSA GOING TO DO ABOUT THIS? THANK YOU. *TR
Exterior lighting, Jul 25, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEADLIGHTS WERE DISCOLORED. THE CONTACT STATED THAT WHEN DRIVING AT NIGHT, THE HEADLIGHTS DID NOT ILLUMINATE PROPERLY. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 50,000 AND THE CURRENT MILEAGE WAS 80,000.
Electrical system, Jul 22, 2014
THE WIRES IN THE WIRING HARNESS THAT GOES THROUGH DRIVER DOOR GET FRAYED WITH TIME FROM NORMAL DOOR OPENING AND CLOSING. THIS DISABLES ALL POWER WINDOWS, DOORS, MIRRORS, ETC IN THE CAR. EVEN AFFECTS INSTRUMENT CLUSTER. RE-OPENING AND CLOSING DOOR MAY RESULT IN CONTINUED OPERATION OF POWER WINDOWS, MIRRORS, ETC, BUT IT IS UNPREDICTABLE. *TR
Electrical system, Jul 21, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO TURN ON. THE VEHICLE WAS TAKEN TO A MECHANIC. THE TECHNICIAN DIAGNOSED THAT THE IGNITION SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000 AND THE CURRENT MILEAGE WAS 50,000.
Service brakes, Jul 3, 2014
AFTER ONLY 9,000 MILES THE ROTORS WERE SO WARPED THE CAR SHOOK VIOLENTLY WHEN BRAKES WERE APPLIED. I REPLACED THE ROTORS. 10,000 MILES LATER THE SAME THING HAPPENED AGAIN. NO ONE WOULD "OFFICIALLY" ADMIT THAT THE ROTORS AND OR THE CALIPERS ARE TOO SMALL FOR THE V8 VERSION OF THE JEEP. I HAVE REPLACED THE ROTORS WITH AFTERMARKET SLOTTED AND VENTED ROTORS 3 MORE TIMES AT A SIGNIFICANT EXPENSE TO ME. THE DANGEROUS PART OF THIS IS IT WARPS QUICKLY AND CAUSES THE CAR TO BE HARD TO CONTROL WHILE BREAKING: NOT A GOOD SITUATION. IN MY OPINION THEY SHOULD HAVE TO PUT A LARGER BRAKING SYSTEM TOGETHER "LARGER ROTORS AND CALIPERS TO DISSIPATE THE HEAT PROPERLY IN THE V8 VERSION OF THE 2004 AND PROBABLY OTHER GRAND CHEROKEE. *TR
Air bags, Jun 26, 2014, crash
THIS VEHICLE WAS INVOLVED IN A MAJOR ROLL OFF A CLIFF, LANDING ON FRONT END ROLLING SEVERAL TIMES THEN ROLLED SIDE OVER SIDE. THE VEHICLE WAS A TOTAL LOSS. THE AIRBAGS ON BOTH SIDES FAILED TO DEPLOY DURING THIS ACCIDENT. THE DRIVER HAD MULTIPLE BRUISES AND CUTS AROUND HEAD, NECK AND ARMS. ALONG WITH A CONCUSSION THAT IS JUST BEGINNING TO CLEAR UP AFTER 2 WEEKS. *TR
Visibility, Jun 23, 2014
I WAS DRIVING DOWN THE HIGHWAY AND MY DRIVERS WINDOW GRADUALLY STARTED SLIDING DOWN . AT THE TIME I WAS RUNNING THE AIR CONDITION .AND THE WINDOW STARTED SLOWLY COMING DOWN . BY THE TIME I GOT HOME THE WIDOW WAS COMPLETELY DOWN . MY HUSBAND TRIED TO PULL IT BACK UP AND AS HE DID THIS THE WINDOW BROKE RIGHT INTO HIS HANDS AND ALL OVER THE SEAT OF THE CAR. AND I WAS TOLD BY ANOTHER JEEP OWNER THAT SHE HAD A RECALL ON HER JEEP . I WAS JUST WONDERING IF THERE WAS A RECALL FOR IT? *TR
Seats, Jun 20, 2014
DRIVER SIDE ELECTRIC ADJUSTABLE SEAT BRACKET BROKE, MAKING THE SEAT WOBBLE AND ROCK FROM SIDE TO SIDE AND BACK AND FORTH. IT APPEARS THAT THIS IS ADDING STRESS TO THE OTHER CONNECTING POINTS ON THE BRACKET AND WILL EVENTUALLY RENDER THE SEAT INOPERABLE. THE BROKEN SEAT BRACKET IS A HAZARD TO SAFE DRIVING. *TR
Steering, Electronic stability control (ESC), Engine, Jun 8, 2014
I HAVE A 2004 GRAND CHEROKEE . SEVERAL MONTHS AGO, I STARTED TO HAVE STALLING ISSUES. HOT OR COLD, DRY OR WET, FIRST DRIVE OF THE DAY OR LAST, IT DIDN'T MATTER. THE ENGINE WOULD CUT OUT IN THE MIDDLE OF DRIVING REGARDLESS OF SPEED. I HAD TO PUT IT IN NEUTRAL, RECRANK IT AND PUT IT BACK IN DRIVE JUST TO AVOID ACCIDENTS, OTHERWISE IT DRIFTS OUT OF CONTROL. AT FIRST I THOUGHT THIS WAS AN ISOLATED INCIDENT BUT NOW IT HAPPENS ALMOST EVERYDAY. IT'S DANGEROUS BUT I HAVE NO CHOICE TO DRIVE TO GET TO WORK AND FROM THE INTERNET A LOT OF OTHER JEEP USERS HAVE THE SAME ISSUE. WHY NO RECALL ON THIS ISSUE? OBVIOUSLY THERE IS A DEFECT. *TR
Air bags, Jun 5, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE STARTING THE VEHICLE, THE AIR BAG WARNING LIGHT ILLUMINATED. THE FAILURE RECURRED ON NUMEROUS OCCASIONS. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS UNAVAILABLE.
Power train, Electrical system, Jun 4, 2014
I PURCHASED THIS VEHICLE SEPTEMBER OF 2013 AND ALTHOUGH I LOVE THIS VEHICLE THERE IS ONE THING THAT IS SO NOT RIGHT ABOUT IT ALSO. IN THE BEGINNING THE WINDOWS, DOOR LOCK AND ELECTRIC WINDOWS WOULD STOP WORKING THEN ALL OF A SUDDEN THEY ARE AGAIN. THIS VEHICLE WAS EQUIPPED WITH THE MOST INADEQUATE ELECTRIC DOOR UNLOCKING SYSTEM. THERE IS THIS VERY THIN WIRE VERY THIN WIRE ATTACHED TO THIS HEAVY METAL THING THAT JUST SITS IN WINDOW. THE WIRE COMES APART SO EASY AND IT SHOULD NOT. NOW THAT I HAVE OWNED THE VEHICLE FOR ALMOST A YEAR NOW THE PROBLEM HAS BECOME WORSE OVER THE MONTHS. YOU USE TO BE ABLE TO OPEN AND CLOSE DRIVER DOOR AND RIGHT AWAY EVERYTHING WOULD START WORKING AGAIN. NOW THAT IT IS HOT OUTSIDE I CAN NOT GET IT TO WORK AT ALL MY WINDOWS STAYED ROLLED DOWN I CAN'T ADJUST MY MIRRORS AND MY ELECTRIC DOOR LOCKS DON'T WORK FOR DRIVER DOOR. I FEEL THAT THIS IS A SAFETY HAZARD IN SO MANY WAYS. I HAVE RESEARCHED THIS THIS IS COMMON PROBLEM WITH ALL. *TR
Air bags, May 29, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED ANY FAILURE.
Power train, May 14, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE TRAVELING 60 MPH THE ENGINE STALLED. THE MANUFACTURER WAS NOT NOTIFIED. THE PRIVATE MECHANIC STATED THE DIAGNOSIS WAS FAILED TC FOR LOSS OF CRANK SENSOR SIGNAL TO THE PCM. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 140,000. UPDATED 7/30/14*CN UPDATED 8/28/2017*CN
Electrical system, Apr 29, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INTERIOR LIGHTS ILLUMINATED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO THE DEALER WHO WAS NOT ABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS 120,000. THE VIN WAS UNAVAILABLE.
Electrical system, Apr 22, 2014
TL* THE CONTACT OWNS A 2004 JEEP CHEROKEE. THE CONTACT STATED THAT THE TEMPERATURE CONTROL MALFUNCTIONED. THE CONTACT MENTIONED THAT HE INSPECTED THE VEHICLE AND FOUND THAT THE WIRING HARNESS AND CONNECTOR WERE MELTED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED BUT THE FAILURE RECURRED. THE VEHICLE WAS NOT TAKEN TO THE DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 150,000 AND THE CURRENT MILEAGE WAS 246,000.
Electronic stability control (ESC), Service brakes, Engine, Apr 20, 2014
ON APRIL 14 20014 THE VEHICLE MENTIONED STALLED OUT ON MY GIRLFRIEND DRIVING DOWN THE ROAD.SHE WAS ABLE TO START IT BACK UP.ON 4-16-14 IT STALLED ON HER AGAIN WHILE DRIVING SHE WAS ABLE TO GET IT STARTED .ON THE 18 IT STALLED IN A PARKING LOT AT LUNCH BUT GOT IT STARTED AND AGAIN IN THE MIDDLE OF AN INTERSECTION AFTER WORK AND HAD TO HAVE IT TOWED HOME. WE JUST BOUGHT IT MARCH 11 SO I CONTACTED THE DEALER AND ARE SUPPOSED TO SPEAK TO HIM ON MONDAY. ON 4-20-14 I WAS WITH HER AND IT STALLED OUT ON HER 3 TIMES DURING OUR TRAVELS OF APPROXIMATELY 30 MILES. WHEN THIS HAPPENS ALL POWER TO CONTROL THE VEHICLE SAFELY IS LOST. *TR
Other or unspecified, Apr 17, 2014
PLASTIC SURROUNDING DOOR HANDLES CRACKED. FIRST INCIDENT WAS ON RIGHT REAR DOOR. I ASSUMED MY CHILD WAS PLAYING ROUGHLY. SOON AFTER A SIMILAR CRACK APPEARED IN THE FRONT DOOR ON THE DRIVERS SIDE. NEXT CAME THE FRONT PASSENGER DOOR AND NOW ALL FOUR DOOR PANELS HAVE CRACKS IN THE PLASTIC SURROUNDING THE DOOR HANDLES. THE LEFT REAR DOOR CAN NOT BE OPENED FROM THE INSIDE AND THE RIGHT REAR DOOR DOES NOT OPEN CONSISTENTLY. I EXPECT IT TO FAIL COMPLETELY SOON. WHILE REVIEWING JEEP MESSAGE BOARDS I FOUND A LOT OF PEOPLE WITH 2005-2010 JEEPS HAVE EXPERIENCED SIMILAR FAILURES. MY DEALER, BOB BAKER JEEP IN CARLSBAD CA, SAYS THE DOORS ARE NOT COVERED AND SUGGESTED REPLACING THE ENTIRE PANEL ON EACH DOOR.
Fuel system, Gasoline, Structure, Apr 15, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 13V252000 (FUEL SYSTEM, GASOLINE , STRUCTURE) AND WAS INFORMED BY THE DEALER AND MANUFACTURER THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. UPDATED 06/27/14*LJ UPDATED 07/2/2014 *JS
Air bags, Apr 8, 2014
I HAVE BEEN TRYING FOR 6 MONTHS TO GET MY RECALL FIXED FOR THE OCCUPANT, RESTRAINT CONTROL MODULE FILTER CIRCUIT REPAIRED, GALEANA CHRYSLER IN COLUMBIA SC WILL NOT SCHEDULE ME FOR REPAIRS. *TR
Fuel system, Gasoline, Apr 7, 2014
I CANNOT BELIEVE THEY GOT OUT OF THE RECALL OF THE GAS TANKS FOR MY 2004 JEEP GRAND CHEROKEE. I BET YOU ARE ALL FILLING YOUR POCKETS AT OUR EXPENSE FOR THE 2ND TIME. DID WE NOT BAIL THEM OUT? ARE WE NOT PAYING FOR THAT? CHRYSLER JEEP IS A CRAPPY PRODUCT. NOT ONLY AM I DRIVING AN UNSAFE VEHICLE TRANSPORTING MY SICK MOTHER TO MANY DOCTOR APPOINTMENTS FOR HER CANCER, BUT NO ONE WANTS TO ACKNOWLEDGE IT. WHO IS ASLEEP AT THE WHEEL? I ALSO THINK THEY SHOULD BE INVESTIGATED REGARDING THE DESIGN OF MY JEEP FOR BUILDING IT SO ANY REPAIRS IN FRONT OF THE STEERING WHEEL REQUIRES A FULL DASH REMOVAL. JUST FOR THAT IT IS $1,000.00 NOT INCLUDING PARTS.MY ESTIMATE CAME TO $1,400.00 JUST TO REPLACE A HINGE AND A FLAP FOR THE HEAT ON THE PASSENGER SIDE.REALLY!! EVEN THE SERVICE TECHS AT JEEP DEALERS THINK IT WAS BUILT THAT WAY TO MAKE MONEY IN THE SERVICE DEPT. THEY SAY THEY WOULD NEVER BUY THIS PRODUCT, AND THEY WORK FOR JEEP. CRAPPY DESIGN, CHEAP PRODUCT. EVERYTHING IS MADE OF PLASTIC. SHUT THEM DOWN!! THEY CAN BUY MY JEEP BACK. *TR
Air bags, Apr 4, 2014
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE.THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 ( AIR BAGS ) IN DECEMBER 2012. THE CONTACT STATED THAT HE ATTEMPTED TO HAVE THE VEHICLE REPAIRED ON NUMEROUS OCCASIONS BUT PARTS WERE UNAVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT STATED THAT HE HAD NOT EXPERIENCED THE FAILURE. THE MANUFACTURER WAS NOTIFIED.
Exterior lighting, Apr 2, 2014
I HAVE REPLACED THE REAR PASSENGER TAIL LIGHT MULTIPLE TIMES. THE LIGHT WILL NOT ILLUMINATE WITH A NEW BULB. THE REAR PASSENGER WINDOW REGULATOR HAS BECOME UNGROUNDED MULTIPLE TIMES. THERE IS NO POWER ON THE PASSENGER SIDE OF THE CAR. I HAVE SPOKEN TO MULTIPLE JEEP OWNERS WITH MODELS OF THE SAME MAKE AND MODEL AND THEY HAVE HAD THE SAME ISSUE OF SORTS. I HAD CONTACTED JEEP AS WELL, ONLY TO BE TOLD THE VEHICLE IS OLD. I PURCHASED THE CAR 9/2007 AND WITHIN ONE MONTHS TIME THE REGULATOR DIED AND WAS REPAIRED. THE VEHICLE WAS 3 YEARS OLD. THE REGULATOR ON THE SAME WINDOW FAILED AND THE TAILLIGHT BEGAN TO MALFUNCTION. *TR