2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Seats, Dec 16, 2019
FRONT SEAT FRAME BROKEN.. CAUSING SEAT TO MOVE FROM TRACK MOUNTING THAT IS BOLTED TO FLOOR CAUSING DRIVER TO BE ABLE TO LOSE CONTROL OF VEHICLE AND IN CAUSE OF ACCIDENT CAUSING SERIOUS INJURY AND OR DEATH.
Structure, Dec 3, 2019
THE SKID PLATE UNDER THE GAS TANK IS RUSTING AWAY AND FALLING OFF IN LARGE PIECES I AFRAID IT COULD FALL OUT.
Other or unspecified, Nov 19, 2019
THE VEHICLE SOMETIMES DOESN'T START AND SOMETIMES IT STARTS JUST FINE. SOMETIMES WHEN YOU PUT IT IN DRIVE IT WILL DIE AND SOMETIMES IT WILL RUN JUST FINE. SOMETIMES IT HAS A ROUGH IDLE AND WILL STALL AND DIE WHEN DRIVING DOWN THE ROAD. AND THEN WHEN YOU START IT BACK UP AGAIN IT WILL RUN JUST FINE AND THEN WILL STALL AND DIE AGAIN. WE HAVE TAKEN IT TO THE DEALERSHIP AND THEY REPLACED THE COIL PACK AND IT IS STILL DOING THE SAME THING. WE HAVE CHECKED ALL OF THE GROUNDS AND THERE ARE NO CODES BEING DISPLAYED.
Electrical system, Latches/locks/linkages, Visibility/wiper, Nov 19, 2019
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE REAR DRIVER'S SIDE DOOR AND WINDOW FAILED TO OPEN. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE DOOR AJAR MESSAGE WAS DISPLAYED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO STATED THAT THE WIRING NEEDED TO BE REPLACED. THE LOCAL DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS CONTACTED AND PROVIDED CASE NUMBER: 68161969. THE CONTACT WAS REFERRED TO NHTSA. THE FAILURE MILEAGE WAS 135,000.
Electrical system, Exterior lighting, Oct 28, 2019, crash
I WAS ON MY WAY HOME FROM WORK AT 1145PM WHEN OUT OF NO WEAR THE HEADLIGHTS WENT OUT ? THE TURNING SIGNALS WORKED BUT HEADLIGHTS WENT OUT AND WOULDNT COME BACK ON, THIS HAS HAPPENED A FEW OTHER TIMES BUT WHEN I HAD THE AUTOSHOP LOOK AT IT THEY COULDN'T FIND A ISSUE? TONIGHT WHEN THE HEADLIGHTS SHUT OFF I COULDNT SEE ANYTHING CAUSING ME TO GO INTO THE DITCH AND BACK ON THE ROAD CAUSING DAMAGES TO FRONT BUMPER ,RADIATOR, UNDERCARRIAGE!!! THIS IS A DANGEROUS ISSUE AND WHEN I TALKED TO OTHER JEEP OWNERS THEY HAVE THE SAME ISSUES !!! MY JEEPS BEEN IN TEXAS , IOWA , NEW YORK, FLORDA .... I HAD A FORD WITH THIS SAME ISSUE AND THEY FIXED IT BEACUSE IT WAS A SAFTY ISSUE AS IT WAS A INFERNAL MOTHERBOARD ISSUE! JEEP YOU NEED TO FIX THE JEEPS OF BUY THEM BACK FOR TOP BOOK VALUE FOR THEIR YEAR! ATTACHED IS PHOTO OF THE HEADLIGHT OUT AND BUMPER DAMAGE.
Steering, Suspension, Electrical system, Oct 24, 2019
ANYTIME I HIT A SMALL BUMP IN ROAD OR WHEN TURNING THE FRONT END LOSES CONTROL AND VEHICLE SHAKES VIOLENTLY SENDING ME INTO OTHER LANE. SEVERAL WIRES HAVE MELTED UNDER THE HOOD AND THE FRONT DRIVER SEAT GETS EXTREMELY HOT WHILE DRIVING A DISTANCE OVER 13 MILES
Other or unspecified, Sep 16, 2019
VERY LOUD NOISE STILL EMITTING FROM DASHBOARD WHEN VEHICLE AFTER TURNING ENGINE OFF. HAS GOTTEN LOUDER AFTER TAKEN TO DEALERSHIP TO HAVE RECALL TAKEN CARE OF. USING TODAY'S DATE AS A REFERENCE BECAUSE IT WAS SIGNIFICANTLY LOUDEST OF ANYTIME I EVER NOTICED. TODAY IT WAS LOUDER THAN EVER. THOUGHT MY JEEP WAS GOING TO EXPLODE.
Vehicle speed control, Other or unspecified, Aug 15, 2019
UNKNOWN ISSUE : I LOOKED IT UP ON YOUTUBE AND PEOPLE CALL IT THE DEATH WOBBLE? YOU DRIVE DOWN THE ROAD FINE AND THEN HIT A SMALL BUMP AND THE FRONT END SHAKES UNCONTROLLABLY AT ANY SPEED. *YOU LOOSE CONTROL OF STEERING DUE TO THE SHAKING! OTHER ISSUE IS THE CRUISE CONTROLLER KICKS ON AND THE RPM SPIKES TO RED ZONNNNE THE ONLY WAY TO DISENGAGE IT IS TO TURN VEHICLE OFF THEN BACK ON!!!
Electrical system, Aug 15, 2019
ELECTRICAL ISSUES!!! IVE REPLACED THE BLOWER MOTOR RESISTOR BEACUSE THE ORIGINAL MANUFACTURER PART FAILED DUE TO THE PIGTAIL MELTING INTO THE HARNESS. THE REPLACMENT PARTS DO THE SAME THING AFTER HAVING THE HEAT/AC ON FOR A WHILE YOU CAN SMELL IT BURNING AND MELTING ... IVE WENT THREW 4 NEW REPLACMENT PARTS ALREADY AND THIS SEEMS LIKE A RECALL AS EACH TIME I WAS TKLD IM LUCKY IT DIDNT CAUSE A FIRE AS THE WIRES WERE COMPLETELY MELTED.
Electrical system, Aug 9, 2019, fire
I GOT A SHORT CIRCUIT BY THE AIR CONDITIONER. IT CAUGHT FIRE AND BURNED THE WHOLE INSIDE OF MY CAR.
Steering, Suspension, Jul 10, 2019
WHEN DRIVING, THE STEERING PULLS TO THE LEFT SIDE FAIRLY HARD. ALSO, WHEN MAKING EITHER RIGHT OR LEFT TURNS THE RESULT IS A VERY JERKY AND NOT SMOOTH. WHEN THERE IS A BUMP IN THE ROAD, THE STEERING WHEEL JERKS AND TURNS SLIGHTLY CAUSING POSSIBLE DANGEROUS DRIVING CONDITIONS. THE VEHICLE IS DRIVE-ABLE HOWEVER THERE IS DEFINITELY SOME CAUSE FOR CONCERN. HAVE REPLACED THE SUSPENSION WITH BRAND NEW SHOCKS AND THERE SEEMS TO BE NO DIFFERENCE IN THE STEERING WHEEL'S RESPONSE TO BUMPS. WHEELS ALSO APPEAR TO BE IN GREAT ALIGNMENT AS WELL. I HAVE SEEN WHERE THIS ISSUE IS VERY COMMON WITH THIS MAKE AND MODEL AND WOULD LIKE TO BE ABLE TO GET THE ISSUE CORRECTED FOR A FEELING OF COMFORT AND SAFETY WHILE DRIVING MY VEHICLE.
Seats, Jul 4, 2019
THE DRIVER SEAT WOBBLES AND SHIFTS WITHIN THE SEAT ITSELF NOT THE BOLTS THAT HOLD THE SEAT BRACKET DOWN. I BELIEVE IT IS THE INSIDE BASE OF THE SEAT. I FEAR THAT IF AN ACCIDENT WERE TO OCCUR IF THE SEAT WILL STAY MOUNTED TO THE VEHICLE.
Engine, Jun 30, 2019
WHEN TRAVELING AT 75MPH OR JUST MAKING A SLOW TURN AT AN INTERSECTION IT SHUTS OFF. I HAVE SEEN RECALLS ON OTHER 2004 JEEPS BUT NOT THIS VIN # IT IS DANGEROUS AND DEADLY. IT DOES NOT HAPPEN ALL THE TIME AND THE WEATHER CONDITIONS MAKE NO DIFFERENCE. THERE SHOULD BE A RECALL ON ALL 2004 JEEP GRAND CHEROKEE'S
Electrical system, Air bags, Other or unspecified, Jun 28, 2019
TAKATA RECALL. CLOCK WILL NOT GO OFF AT ANYTIME, SO BATTERY GOES DOWN OVERNIGHT ALL THE TIME. BRAKE AND ABS LIGHTS STAYS ON WHILE DRIVING. IGNITION KEY DOESN'T MATCH DOOR NOR HATCH LOCKS. THE EXHAUST SYSTEM HAS VIBRATION AT TIMES WHEN IN MOTION. WHEN TEST DRIVING THIS VEHICLE I JUST ASSUMED THE VEHICLE HAD BEEN SITTING WITH AN OLDER BATTERY WAS WHY IT NEEDED TO BE JUMPED. THEN AFTER I GOT IT HOME AND IT SAT OVERNIGHT AND I HAD THE SAME PROBLEM; I THOUGHT I'D LEFT SOMETHING TURNED ON. THEN I DISCOVERED THAT THE CLOCK WILL NOT GO OFF. I PURCHASED THIS VEHICLE ON 5/17/2019 AS IS.
Seats, Jun 21, 2019
THE DRIVERS SEAT MOUNTING BRACKET (FRONT, LEFT) HAS BROKEN DURING NORMAL USE 8 TIMES.THE PART WAS WELDED BACK TOGETHER EACH TIME SO FAR. TODAY, 3 OR THE 4 MOUNTING BRACKETS BROKE AT ONCE WHILE I WAS GETTING INTO THE VEHICLE, THE 2 REAR BRACKETS AND THE SAME FRONT BRACKET THAT TYPICALLY SNAPS. THIS TIME I WASN'T DRIVING, BUT A FEW OF THE OTHER BREAKS OCCURRED WHILE ON THE HIGHWAY, OR DURING NORMAL ACCELERATION FROM A STOPLIGHT. ONE BREAK ALSO OCCURRED DURING A LEFT TURN ON A CITY STREET AND I NEARLY LOST CONTROL WHEN THE SEAT LEANED TO THE SIDE. THE FIRST BREAK HAPPENED IN 2009 WITH AROUND 45,000 MILES ON THE VEHICLE, AND THEY HAVE HAPPENED ON A REGULAR BASIS SINCE THEN.
Power train, Jun 4, 2019
DRIVING DOWN THE ROAD 45MLH THE DRIVE SHAFT STARTED SHAKING AND VEHICLE CAME TO COMPLEET STOP. MY KEEP CURRENTLY HAS 116800 MILES ON IT . . THIS IS PRE MATURE FAILURE AND SHOULD BE FIXED BY DEALER .
Vehicle speed control, May 26, 2019
MY JEEP GRAND CHEROKEE LIMITED FOUR-WHEEL DRIVE ALL THE TIME CRUISE CONTROL AUTOMATICALLY KICKS ON AND OFF I HAVE NO CONTROL OVER WHAT CAUSES THE JEEP TO IDLE EVEN AFTER I HIT THE CANCEL BUTTON. CAISING ME NO CONTROL OVER MY SPEED EVEN AFTER I HIT THE BRAKES ... IVE HAD TO REPLACE BRAKES CALIPERS AND ROTORS BEACUSE THE CRUISE CONTROLLER DONT WORK RIGHT AND THE DEALERAHIP SAYS ITS NOT A RECALL????
Seats, May 23, 2019
THE WELDS ON THE DRIVER'S SEAT HAVE BROKEN CAUSING YOU TO MOVE UPON TURNING THE JEEP OR ROCKING BACK AND FORTH, I'VE HAD AN 01 JEEP GRAND CHEROKEE WITH THE SAME ISSUES
Fuel/propulsion system, May 16, 2019
THE PART OF FACTORY INSTALLED GAS TANK SKID PLATE BROKE. THE PIECE UNDERNEATH THE TANK BACK PART FELL TO THE GROUND WHILE THE FORWARD PART REMAINED ATTACHED. IF I WAS BACKING UP, THE PLATE COULD HAVE CAUGHT ON THE GROUND FORCING PLATE INTO THE GAS TANK SPILLING GAS AND POSSIBLY CAUSING A FIRE FROM THE FRICTION OR HOT EXHAUST . AT THE TIME I WAS JUST PULLING OUT A GAS STATION WHEN I HEARD A SCRAPING NOISE. I PULLED TO THE CURB AND LOOKED UNDER THE CAR AND SAW THE PLATE HANGING THERE. IF I HAD BACKED UP I COULD HAVE EASILY RUPTURED THE GAS TANK AND CAUSE A FIRE. THIS PLATE IS ATTACHED TO THE MAIN SKID PLATE BY WELDS AND IS A VERY HEAVY GAGE AND WILL NOT BEND EASILY. WHAT WOULD HAPPEN IF THE FRONT OF THE PLATE FELL WHILE I WAS TRAVELING DOWN THE HIGHWAY AT HIGHWAY SPEEDS?
Electrical system, Other or unspecified, May 16, 2019
MY 2004 JEEP HAS 110,768 MILES ON IT AND DURRING THE RECENT COLD SPELL IN WESTERN NY THE HEATER AND AC STOPPED WORKING ! MY WINDOWS FOGGED UP AND COULDN'T SEE , I WAS A SITTING DUCK IN THE MIDDLE OF THE ROAD AS I COULDNT SEE. I WAS TOLD TJAT THE WIERS UNDER/INSIDE THE DASH BEHIND THE GLOVE BKX HAS MELTED CAUSING IT TO SHORT OUT ? THIS SEEMS TO BE A RECALL ISSUE AS IF THE ORIGINAL WIERS R MELTING DURING NORMAL USE IT CAN CAUSE A FIRE. PLEASE RECALL AND FIX.
Electrical system, Apr 30, 2019
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT AND REAR DOORS DID NOT UNLOCK FROM INSIDE THE VEHICLE AND THE WINDOWS WOULD NOT ROLL DOWN. THE CONTACT BECAME TRAPPED INSIDE THE VEHICLE. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT FINALLY MANAGED TO EXIT THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. AN INDEPENDENT MECHANIC DIAGNOSED THE VEHICLE, BUT THE RESULTS WERE UNKNOWN. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 18,000. THE VIN WAS UNKNOWN.
Air bags, Seat belts, Apr 29, 2019, crash
TL* THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 30 MPH, THE CONTACT CRASHED THE VEHICLE INTO A POLE. HILLSTOP MOTORS IGNORED 2 IMPORTANT SAFETY RECALLS SINCE 8/25/15. CONSUMER PURCHASED DEFECTIVE VEHICLE ON 03/29/18. THE AIR BAGS DID NOT DEPLOY AND THE SEAT BELT FAILED TO RESTRAIN. THERE WERE NO WARNING INDICATORS ILLUMINATED. A POLICE REPORT WAS FILED AND THERE WERE NO INJURIES. THE MANUFACTURER AND AN UNKNOWN DEALER WERE NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE VEHICLE WAS TOTALED AND TOWED TO A JUNK YARD. THE FAILURE MILEAGE WAS 43,000. *BF CONSUMER STATED SHE SUFFERED PHYSICAL AND PSYCHOLOGICAL INJURIES.*JB
Electrical system, Engine, Apr 18, 2019
WITHOUT WARNING MY JEEPS ENGINE WILL SHUT OFF. IT DOESN'T MATTER IF IT IS WHILE STOPPED OR DRIVING IT WILL SHUT OFF AND NOT TURN BACK ON UNTIL ABOUT 10 MINUTES LATER. WHEN IT HAS SHUT OFF IT WILL STILL TURN OVER AND I HAVE POWER TO EVERYTHING I NEED BUT IT WILL NOT FIRE UP. THIS HAPPENED FIRST ON A SUNNY MORNING DRIVING IN TOWN. I TOWED IT BACK TO MY HOUSE AND COULD NOT GET ANY CODES. IT FIRED UP AND I THOUGHT IT WAS FINE SO I KEPT DRIVING IT. AT THIS POINT ABOUT TEN MINUTES DOWN THE ROAD IN THE MIDDLE OF TRAFFIC AND WHILE CRUISING ALONG A BUSY ROAD IT SHUT OFF, I HAD POWER AND THE ABILITY TO STEER BUT NO POWER STEERING. LUCKILY I HAD A DRIVEWAY TO PULL INTO AND I COASTED INTO IT. THIS HAPPENS WITHOUT WARNING. AT THIS POINT I HAVE MY JEEP AT THE DEALER IN MODESTO CA FOR A DIAGNOSTIC AND THEY HAVE TOLD ME THAT I NEED TO REPLACE THE COMPUTER AND THE WIRING HARNESS FOR 1400 DOLLARS AND THEN THEY WILL SEE IF THAT FIXES THE PROBLEM. NOT A GUARANTEE IT WILL FIX THE PROBLEM. THIS IS UNACCEPTABLE TO ME AS I CANNOT SPEND THIS TYPE OF MONEY WITH THE HOPE THAT WHATEVER OTHER PROBLEM THERE MIGHT BE WILL BE MORE AFFORDABLE OR EASIER TO DIAGNOSE. THIS HAS TO BE A PROBLEM THAT IS INHERENT WITH THE JEEP ITSELF AND A MANUFACTURE DEFECT. NOT ONLY DO I NOT BELIEVE THIS IS MY FAULT AS A USER OF THE VEHICLE BUT I BELIEVE THAT THIS HAS CAUSED AN UNSAFE OPERATING CONDITION AND I COULD HAVE BEEN SERIOUSLY INJURED IF THIS HAD HAPPENED ON ANOTHER ROAD SUCH AS, A DIRT ROAD, MOUNTAIN ROAD, WINDING ROAD, IN ICY OR RAINY CONDITIONS, OR ON THE HIGHWAY. THIS HAS ALSO CAUSED ME TO NOT BE ABLE TO SELL THIS CAR FOR ANY REASONABLE PRICE, AND THE PRICE FOR REPAIR IS OVER A QUARTER OF THE BLUE BOOK OF THE CAR. OVERALL I DO NOT FEEL SAFE WITH THIS VEHICLE FOR THE INTENDED PURPOSE IT WAS MADE FOR AND THIS NEEDS TO BE INVESTIGATED BEFORE SOMEONE GETS KILLED. THANK YOU
Fuel/propulsion system, Apr 5, 2019
I HAVE OWNED MY JEEP FOR 3 YRS NOW AND ITS HAS BEEN A WONDERFUL VEHICLE BUT LAST YR I NOTICED THE GAS TANK COVER STARTING TO HANG DOWN. NOW THERE IS A BIG PIECE ABOUT TO FALL OFF AND THE TANK IS COMPLETLY EXPOSED. I HAVE READ A LOT ABOUT THIS ISSUE AND AM NOT SURE WHAT IS GOING ON. IT SEEMS THAT I MAY BE ABLE TO HAVE A HITCH INSTALLED AND MAYBE NOT. IT SEEMS THERE IS A HUGE ISSUE WITH THIS AND IS MY TANK GOING TO JUST FALL DOWN ONE DAY. ALSO WHY CANNOT ANY ONE GET THE AIR BAG RESTRAINT MODULE FOR THE RECALL OF MY VEHICLE. WHAT GOOD IS HAVING A RECALL IF THEY CAN DRAG THEIR FEET. I JUST WOULD APPRECIATE SOME INFO AND HELP TO GET MY CAR FIXED. THANK YOU
Fuel/propulsion system, Feb 14, 2019
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL TANK DETACHED WHILE THE VEHICLE WAS BEING DRIVEN. THE DRIVER PULLED THE VEHICLE OVER TO THE SIDE OF THE ROAD, STRAPPED THE TANK BACK TO THE VEHICLE, AND DROVE HOME. THE VEHICLE WAS NOT TAKEN TO A DEALER OR INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 213,000.