2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Steering, Jan 4, 2019
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, A GRINDING AND HUMMING NOISE WAS PRESENT FROM THE STEERING COLUMN. ALSO, THE POWER STEERING ASSIST SUDDENLY MALFUNCTIONED AND CAUSED THE STEERING WHEEL TO BECOME VERY DIFFICULT TO TURN IN EITHER DIRECTION. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE POWER STEERING PUMP AND HOSE WERE FAULTY AND NEEDED TO BE REPLACED. THE CONTACT INDICATED THAT THE VEHICLE WAS REPAIRED ON FOUR SEPARATE OCCASIONS, BUT THE FAILURE CONTINUED. THE MANUFACTURER AND LOCAL DEALER WERE NOT NOTIFIED. THE FAILURE MILEAGE WAS 88,000.
Electrical system, Seats, Dec 3, 2018, fire
SEAT HEATER WIRING INSIDE BOTH FRONT SEATS CRACKED AT SEAT HEATER ELEMENTS CAUSING ELECTRICAL RESISTANCE AND MELTING OF SEAT CUSHION MATERIAL SURROUNDING WIRING. THIS DEFECT WAS PREVIOUSLY ADDRESSED VIA SAFETY RECALL 09V11700 IN 2009. CHRYSLER CLAIMED MY VEHICLE HAD RECEIVED THE SAFETY RECALL, AND THE PARTS ARE ONLY WARRANTED FOR 2 YEARS. IF THIS IS TRUE, THE NEW PARTS HAVE THE SAME FIRE HAZARD AS THE OLD PARTS.
Fuel/propulsion system, Nov 18, 2018
THE RECALL NUMBER IS N74 WHICH WAS TO HAVE THE REAR OF IT TO BE REANFORCED THEY TELL ME THIS IS NO LONGER AVAILABLE AND I WAS DRIVING AND THE GAS TANK FELL DOWN ALMOST FELL OFF BECAUSE THE GAS TANK STRAP BROKE WITCH THERE WAS ONLY ONE ON IT I WAS GOING 55 MPH FOR 7 MILES
Seats, Nov 14, 2018
FRONT DRIVER SEAT MOUNTING BRACKET/TRACK BREAK COMPLAINT: VEHICLE WAS STATIONARY AND IN PARKED IN A PARKING LOT OF MY WORK. I WAS JUST GETTING INTO THE VEHICLE WHEN THE FRONT LEFT DRIVER SEAT BRACKET BROKE CAUSING THE SEAT TO IMMEDIATELY START ROCKING SIDE TO SIDE AND TOWARDS THE BACK. UPON INSPECTION THE BRACKET ITSELF FAILED AT A DESIGNED BEND IN THE BRACKET JUST BEFORE THE BRACKET ATTACHES TO THE SEAT POWER SLIDING BRACKET. MATERIAL APPEARS TO BE MADE OF 1/8" METAL PROBLEM: AFTER TIME THE BRACKET HOLDING THE DRIVER/PASSENGER SIDE FRONT SEATS TO THE FRAME OF THE VEHICLE BEGINS TO CRACK AND BREAK LEAVING THE SEAT TO ROCK AND MOVE AS THE VEHICLE IS DRIVEN. THIS WILL LEAD TO THE SEAT POSSIBLY BECOMING DISCONNECTED FROM THE VEHICLE FRAME IN THE EVENT OF A CRASH. FILE LABELED: LEFT BRKT-DRIVER SEAT - BROKEN - IS OF THE BROKEN BRACKET.THIS PART IS ON DRIVER SIDE TOWARDS THE DOOR. FILE LABELED: RIGHT BRKT-DRIVER SEAT - NRML - IS OF THE OPPOSITE BRACKET.THIS PART IS ON DRIVER SIDE TOWARDS THE PASSENGER SEAT.
Engine, Oct 30, 2018
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT UNKNOWN SPEEDS, THE VEHICLE STALLED BUT WAS ABLE TO RESTART. THE CHECK ENGINE LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE INFORMED THAT THE CRANK SENOR MALFUNCTIONED AND NO CRANK SHAFT SENSOR AND PROVIDED CODE P0320. THE CONTACT CALLED THE LOCAL DEALER PRECISION CHRYSLER JEEP DODGE RAM (1341 ROUTE 23 SOUTH, BUTLER, NJ 07405,(973) 838-6808) WHERE THE CONTACT WAS INFORMED THAT THE REPAIRS WOULD BE AT THE OWNERS EXPENSE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS 121,984
Engine, Oct 29, 2018
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO HAVING VEHICLE BE INCLUDED UNDER SAFETY RECALL FOR STALLING ENGINE. *AS *JS
Air bags, Oct 22, 2018
TL* TAKATA RECALL. THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 45 MPH, THE FRONT DRIVER AND PASSENGER AIR BAGS DEPLOYED WITHOUT WARNING. THE CONTACT SUSTAINED MINOR BURNS THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DRIVEN TO THE CONTACT'S RESIDENCE. THE CONTACT CALLED ILDERTON DODGE CHRYSLER JEEP RAM AT (336) 804-8536 (LOCATED AT 701 S MAIN ST, HIGH POINT, NC 27260) AND WAS INFORMED THAT SOMEONE WOULD COME OUT TO INSPECT THE VEHICLE. THE CONTACT STATED THAT NO ONE CAME TO INSPECT THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V046000 (AIR BAGS). THE FAILURE MILEAGE WAS 177,000. PARTS DISTRIBUTION DISCONNECT. AT THE TIME THIS COMPLAINT WAS FILED ILDERTON HAD NOT COME OUT TO INSPECT THE VEHICLE. AS OF OCTOBER 25TH THERY DID COME AND INSPECT IT. IT WAS THEN RETURNED TO CONTACT. CONTACT HAS YET TO HEAR RESPONSE FROM IDERTON ABOUT THE FINDINGS. UPDATED 12/06/18*JB
Fuel/propulsion system, Sep 24, 2018
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. AFTER STARTING THE VEHICLE, A STRONG FUEL ODOR WAS DETECTED INSIDE THE VEHICLE. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO WAS UNABLE TO FIND A LEAK. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER AND DEALER WERE NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 88,000.
Air bags, Sep 21, 2018
TAKATA RECALL. THE REPLACEMENT PART IS STILL NOT AVAILABLE, ACCORDING TO JEEP, AFTER TWO YEARS.
Electrical system, Electronic stability control (ESC), Engine, Sep 21, 2018
THE VEHICLE STALLS .SHUTS OFF WHEN DRIVING IT RUNS LIKE A DREAM AND OUT OF NO WHERE IT SHUTS OFF
Electrical system, Sep 20, 2018
SYSTEM WILL READ "DRIVERS DOOR AJAR" WHEN DOOR IS CLOSED CAUSING THE LOSS OF CONTROL TO WINDOWS, INTERIOR LIGHTS AND RADIO.
Engine, Aug 30, 2018
WHILE DRIVING DOWN THE HIGHWAY ALL OF A SUDDEN I HEARD A LOUD HISSING SOUND. NOTICED IT WAS A MANIFOLD LEAK AFTER FURTHER INSPECTION NOTICED TWO BOLTS WERE BROKE ON THE DRIVERS SIDE, LEFT SIDE OF THE MOTOR BY THE FIREWALL. THERE IS NO POSSIBLE WAY TO REMOVE THESE BROKEN BOLTS OTHER THAN PULLING THE MOTOR. NO MECHANIC WILL TOUCH IT. THEREFORE LEAVING THE COST ON THE CONSUMER. THE GRADE OF THE BOLTS ARE VERY POOR. THEY KNEW THE 4.7 V8 MOTOR WOULD NOT HAVE ENOUGH SPACE FOR THE CONSUMER TO FIX THESE ISSUES. LEAVING THE CONSUMER TO PAY THOUSANDS OF DOLLARS TO FIX THEIR MISTAKE IT IS NOT SAFE IT IS NOT FAIR. NOW THE CONSUMER HAS TO WORRY THAT'S EXCESSIVE HEAT THAT ESCAPED OUT THE MANIFOLD DUE TO THE BROKEN BOLTS DOESN'T CATCH ANYTHING ON FIRE UNDER THE HOOD WHILE DRIVING POSSIBLY INJURING OR FATALLY INJURING THE PEOPLE IN THE VEHICLE AS WELL AS OTHERS DRIVING ON THE ROAD. I FEEL THEY SHOULD BE RESPONSIBLE FOR THERE MISTAKE. THESE BOLTS SHOULD NOT BREAK OFF WITHIN 100,000 MILES IT IS A HAZARD TO THE DRIVER THERE OCCUPANTS I FEEL THEY SHOULD HAVE A RECALL. IT'S ONE THING IF YOU JUST DON'T HAVE THE MONEY TO FIX IT IT'S ANOTHER THING IF YOU DO AND THERE'S NO POSSIBLE SOLUTION THAT'S NOT WHAT I PAID FOR NOW I HAVE TO DRIVE A VEHICLE THAT I DON'T FEEL SAFE I CAN'T TRADE IT IN OR SELL IT BECAUSE YOU CAN HEAR IT NOW I'M STUCK WITH DRIVING IT FOR ANOTHER COUPLE THOUSAND MILES AND BE OUT OF THE VEHICLE ON THEIR BEHALF.
Air bags, Seat belts, Fuel/propulsion system, Aug 27, 2018
TAKATA RECALL - HAD MY 2004 JEEP GRAND CHEROKEE IN FOR THE RECALL IN JANUARY 2018. THEY FIXED AIRBAG RECALL AND PROBLEM SEATBELT LIGHT CONSTANTLY BEING ON EVEN WHEN DRIVER IS CORRECTLY SEATBELTED IN- THE LIGHT STAYS ON. NOW, IT IS AUGUST 27, 2018 AND BOTH AIR BAG LIGHT AND SEAT BELT LIGHT ARE BACK ON. ALSO, THE FUEL TANK SKID PLATE IS COMPLETELY RUSTED THROUGH. THIS LEAVES THE GAS TANK FULLY EXPOSED, LEAVING YOU SUSCEPTIBLE TO ANY NUMBER OF POSSIBLE SCENARIOS WHERE THE FUEL TANK COULD IGNITE, ESPECIALLY IF ONE WAS TO BE REAR ENDED BY ANOTHER VEHICLE. IT IS NOT PROTECTED BY "SOLUTION" TO REPLACE THE TOW BAR PACKAGE. I KNOW SERVERAL OTHER PEOPLE WITH THE SAME VEHICLE AND FUEL TANK SKID PLATE RUSTING THROUGH COMPLETELY. THIS COMBINATION OF THE TAKATA AIRBAGS DEPLOYING UNEXPECTEDLY ALONG WITH THE EXPOSED FUEL TANK, & TRULY ENDANGERS THE LIVES OF THE DRIVER, ALL OCCUPANTS AND POTENTIALLY ANYONE ELSE IN THE VICINITY, IF ONE OR BOTH WE'RE TO EXPLODE. POTENTIALLY CAUSED ME LOSE OF LIFE TO THOSE INVOLVED.
Air bags, Aug 14, 2018
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. LAKESHORE CHRYSLER JEEP DODGE RAM FIAT (330 E HOWZE BEACH RD, SLIDELL, LA 70461, (985) 641-9595) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT. **TR THE CONSUMER STATED THE VEHICLE WAS REPAIRED. *JS
Electrical system, Aug 1, 2018
THE DRIVER'S SIDE CONTROL FOR THE WINDOWS AND DOORS DOES NOT WORK MAKING IT IMPOSSIBLE TO PUT THE WINDOWS DOWN OR LOCK THE CAR. THIS OCCURS WHEN IN MOTION OR WHILE STATIONARY. IT IS A SAFETY CONCERN.
Engine, Jul 25, 2018
AFTER DOING WUITE ALOT OF RESEARCH I HAVE FOUND THAT THE 2004 JEEP GRAND CHEEROKEES HAVE A KNOWN STALLING PROBLEM THAT CANNOT BE EXPLAINED. THESE VEHICLES STALL WITHOUT WARNING CAUSING THE POWER STEERING AND POWER BRAKES TO FAIL. CREATING A HUGE SAFETY ISSUE FOR ANYONE IN THE IMMEDIATE AREA. EVERY COMPLAINT I HAVE SEEN STATES THAT THE OWNERS HAVE SUNK LOTS OF MONEY AND REPLACED SEVERAL PARTS ONLY TO HAVE THE PROBLEM RETURN TIME AND TIME AGAIN. WHY HAS THIS STALLING ISSUE NEVER BEEN ADDRESSED, AND JEEP HELD ACCOUNTABLE FOR THE REPAIRS? I HAVE FOUND HUNDREDS OF COMPLAINS ALL OVER THE INTERNET DESCRIBING THIS SAME STALLING HAZARD.
Air bags, Jul 12, 2018
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V673000 (AIR BAGS); WHICH INDICATED THAT THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Other or unspecified, Jul 12, 2018
THE FUEL TANK SKID PLATE IS RUSTED AND ONE OF THE STRAPS ARE BROKE. DONT DARE TO DRIVE FOR FEAR OF TANK FALLING OUT.
Electrical system, Jun 15, 2018
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SIDE WIRING HARNESS FRACTURED AND CAUSED ALL THE ELECTRICAL COMPONENTS IN THE VEHICLE NOT TO WORK. THE CONTACT STATED THAT THE SAME FAILURE OCCURRED FOUR TIMES. THE VEHICLE WAS TAKEN TO PARK CHRYSLER JEEP (1408 HIGHWAY 13 WEST, BURNSVILLE, MN 55537) WHERE THE DRIVER'S SIDE WIRING HARNESS WAS REPLACED; HOWEVER, THE SAME FAILURE OCCURRED SEVERAL YEARS LATER. THE MANUFACTURER WAS CONTACTED AND WAS UNABLE TO ASSIST. THE VEHICLE WAS ALSO TAKEN TO SEVERAL INDEPENDENT MECHANICS, BUT WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 55,000.
Vehicle speed control, May 25, 2018
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH WITH THE CRUISE CONTROL ENGAGED, THE VEHICLE INADVERTENTLY ACCELERATED WHILE DRIVING UP A HILL. THE CONTACT HAD TO EITHER APPLY EXTREME PRESSURE TO THE BRAKE PEDAL TO STOP THE VEHICLE OR PLACE THE VEHICLE IN NEUTRAL TO STOP. THERE WERE NO WARNING INDICATORS ILLUMINATED. AN INDEPENDENT MECHANIC WAS NOTIFIED AND THE CONTACT WAS AWAITING A CALL BACK. THE DEALER AND MANUFACTURER WERE NOT NOTIFIED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 85,000.
Electrical system, May 14, 2018
BACK SEAT ON DRIVER SIDE WINDOW IS STUCK IN THE DOWN POSITION, THE WINDOW BUTTON WAS PRESSED WHILE DRIVING ON A LOCAL STATE ROAD AND WOULD NOT GO BACK UP. BAD WIRING SHOULD BE THE CULPRIT...
Electrical system, Apr 27, 2018
WIRING BETWEEN THE DRIVER'S DOOR AND THE VEHICLE BREAK, WHICH CAUSES THE ELECTRIC LOCKS AND WINDOWS NOT TO WORK. EITHER MOVING OR STATIONARY. THIS HAS HAPPENED SEVERAL TIMES SINCE 2008
Vehicle speed control, Seats, Fuel/propulsion system, Apr 24, 2018
"TAKATA RECALL" MY DRIVER'S SEAT HAS BEEN REPLACE ONCE, AT MY OWN EXPENSE, DUE THE SEAT BECOMING EXTREMELY "WOBBLY" AND BEING BROKEN FROM THE BEASE FRAME AND FRAME UNDER SEAT. I WAS ON HIGHWAY DRIVING WHEN THE SEAT FIRST BECAME SLIGHTLY UNSTABLE, HAD I UNFORNATUNATELY BEEN STRUCK FROM THE REAR, I WOULD'VE BEEN VIOLENTLY THROWN FORWARD. I HAVE RESEARCHED THIS MATTER AND FOUND THAT THERE HAD BEEN A RECALL FOR THE 2004 JEEP GRAND CHEROKEE LAREDO WJ, YET I FOUND NOTHING ON THIS SITE. IT COSTS ME $600, WHICH IS A LOT FOR A DISABLED VETERAN. BUT MY SAFETY COMES FIRST. PLEASE LOOK INTO THIS
Seats, Apr 23, 2018
I HAVE A 2004 JEEP GRAND CHEROKEE. I CAME TO A STOP YESTERDAY AND THE SEAT SHIFTED FORWARD AND NOW ROCKS. I LOOKED UNDER IT AND THE SEAT BRACKET BROKE. I LOOKED INTO IT ON INTERNET AND IT SEEMS TO BE A VERY COMMON PROBLEM WITH THIS VEHICLE. I CONTACTED CHRYSLER BUT THEY WERE VERY UNHELPFUL.
Other or unspecified, Apr 10, 2018
I HAVE CALLED THE CHRYSLER RECALL HOTLINE AND A DEALERSHIP NEARBY TO SEE IF MY CAR HAS A RECALL ON THE CRANKSHAFT POSITIONING SENSOR BECAUSE MY CAR KEEPS DYING WHILE I'M DRIVING DOWN THE ROAD AND IDLES ROUGH. I DID SOME RESEARCH ONLINE AND SEVERAL WEBSITES SHOWED A PROBLEM WITH MY MAKE AND YEAR MODEL YET I CANNOT REDEEM A RECALL WHICH I'M GUESSING IS BECAUSE IT'S VIN SPECIFIC. I WOULD JUST LIKE MY CRANKSHAFT POSITIONING SENSOR REPLACED. MY CAR HAS BEEN KNOW TO DIE SEVERAL TIMES THROUGH THE DAY WITH NO WARNING. IT HAS DIED MULTIPLE TIME GOING DOWN GEORGE BUSH HIGHWAY TOWARDS LEWISVILLE BEFORE YOU EXIT FOR MAIN STREET AND HAS EVEN DIED IN MY WAY TO SCHOOL IN THE MORNINGS WHICH IS ONLY ABOUT 1/2 A MILE. THE CALENDAR AT THE BOTTOM OF THE PAGE DOES NOT LET ME SELECT MORE THAN ONE DATE WHICH IS TROUBLING BECAUSE I COULD PUT A CHECK MARK IN A MAJORITY OF DAYS WHERE IT HAS DIED.