2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Air bags, Jul 18, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN ID NUMBER: 12V527000 (AIR BAGS) SEVERAL MONTHS AGO AND STATED THE DEALER INFORMED HER THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE. *TR
Air bags, Jul 16, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS) AND THE PART WAS UNAVAILABLE FOR ONE YEAR. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BE AVAILABLE. THERE ARE NO FAILURES AT THIS TIME.
Vehicle speed control, Jul 11, 2013, crash
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE PARKING, THE VEHICLE SUDDENLY ACCELERATED AND CRASHED INTO A CAR PORT. THE CONTACT SUSTAINED MOUTH AND KNEE INJURIES, AND WAS TRANSPORTED TO THE HOSPITAL FOR TREATMENT. A POLICE REPORT WAS NOT FILED. THE VEHICLE WAS NOT TAKEN TO A DEALER FOR DIAGNOSTICS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE AND CURRENT MILEAGE WAS 174,000. *TR
Air bags, Jul 8, 2013
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO AIR BAG SYSTEM OCCUPANT RESTRAINT MODULE RECALL NOTICE. *SMD THE CONSUMER STATED MONTHS AGO, HE RECEIVED A RECALL NOTICE, REGARDING THE OCCUPANT RESTRAINT MODULE. HOWEVER, AS OF TODAY, HE HAS NOT HEARD ANYTHING FURTHER REGARDING THE RECALL AND ASSOCIATED REPAIR.
Electrical system, Visibility/wiper, Jul 5, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FRONT AND REAR DRIVER AND PASSENGER SIDE WINDOWS WOULD NOT OPEN AND THE DOME LIGHT WAS CONSTANTLY ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN REPLACED THE WIRING WITHIN THE DRIVER'S SIDE DOOR WIRING HARNESS. AFTER THE REPAIR THE FAILURE RECURRED SIX TIMES. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT FURTHER REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000. *TR
Electrical system, Air bags, Jul 1, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER 12V527000 (AIR BAGS) AND HAD NOT EXPERIENCED THE FAILURE AS DESCRIBED IN THE RECALL HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURE COULD OCCUR AT ANY MOMENT. THE DEALER ADVISED THAT THE PART NEEDED TO COMPLETE THE RECALL SERVICE WAS NOT AVAILABLE AND THAT HE WOULD RECEIVE A RECALL LETTER WHEN THE PARTS BECAME AVAILABLE. IN ADDITION, THE CONTACT MENTIONED THAT THE ELECTRONIC DOOR LOCKS FAILED AND WERE INOPERABLE. THE AUTOMATIC KEY FOB WOULD NOT ACTIVATE THE DOOR LOCKS FROM A SHORT OR WIDE RANGE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE CURRENT MILEAGE WAS 68,000.
Steering, Suspension, Structure, Fuel/propulsion system, Jul 1, 2013, crash
MY WIFE WAS BACKING UP IN OUR DRIVE WAY SHE DID NOT SEE MY SONS HONDA CIVIC BEHIND HER VERY POOR VISION FROM BEING SO HIGH FACTORY SETTINGS. SHE RIPPED THE GAS TANK OPEN. A FEW YEARS LATER SHE WAS REAR ENDED AND AGAIN THE TANK RIPPED OPEN WE WERE LUCKY BOTH TIMES NO FIRE. THEN WE HAVE HAD DEATH WOBBLE EVERY JEEP SUFFER,S FROM IT AT SOME TIME IN IT,S LIFE AS PER THE DEALER. I REPLACED EVERY STEERING PART IN THE FRONT END AFTER 40,000 MILES AGAIN IT HAPPENED TO ME AT 55MPH ON THE HIGHWAY I CAME SO CLOSE TO IT ROLLING IT OVER IT TOOK ME MORE THAN A MONTH TO GET BACK IN IT. THE DESIGN OF THE REAR IS JUST AN ACCIDENT WAITING TO HAPPEN THE REAR IS THE SAME AS A RAMP TO DRIVE UP. I AM FAR FROM A RICH MAN THIS PRODUCT COST ME CLOSE TO 40,GRAND. I TRULY THOUGHT WE COULD GET A FEW COST FREE MILES.I AM DISABLED I LIVE ON A FIXED INCOME. NOW MY INVESTMENT IS WORTHLESS. I WAS A DRIVER FOR A LIVING AND HAVE DRIVEN MORE THAN A THOUSAND CARS AND HAVE NEVER EXPERIENCED THIS WITH ANY OTHER CAR HELP HELP HELP PLEASE [XXX] P.S I SERVICE MY CARS LIKE CLOCKWORK! I TRY TO FIX THINGS BEFORE THEY BREAK..THIS JEEP HAS ME BEAT! INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Air bags, Jun 28, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THERE WAS A RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 12V527000 ( AIR BAGS), HOWEVER THE PARTS WERE UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED AND THEY WERE UNABLE TO PROVIDE AN EXPECTED DATE FOR THE REMEDY PARTS TO BECOME AVAILABLE. THE CONTACT HAD NOT EXPERIENCED FAILURE. UPDATED 08/15/13*LJ
Fuel/propulsion system, Jun 27, 2013
I HAVE BEEN INFORMED BY CHRYSLER VIA PHONE CONVERSATION IS NOT RECALLING MY VEHICLE. THE 1998-2004 WERE LISTED AS HAVING SEVERE DESIGN FLAW WITH THE GAS TANK LOCATED NEAR THE REAR END AND PRONE TO IMPACT EXPLOSIONS. CHRYSLER STATED MY VEHICLE DID NOT QUALIFY FOR RECALL SINCE I DID NOT HAVE A TOW HITCH INSTALLED AND IT WAS NOT A 1993-1998 VEHICLE. 1. IF MY VEHICLE HAS A UNPROTECTED GAS TANK AND OVER 250 VEHICLES HAVE CAUGHT FIRE ON IMPACT WHY IS MY CAR NOT GOING TO GET A PROTECTIVE GUARD ( THIS WAS DONE ON OTHER VEHICLES THAT OWNERS COMPLAINED WHILE UNDER WARRANTY) 2. HOW IS A TOW HITCH GOING TO STOP A BACK END COLLISION? 3. WHY IS THE DESIGN AFTER 2004 OF THE GAS TANK NOT LOCATED SO CLOSE TO REAR END. IF THE LOCATION ISN'T A SAFETY CONCERN IT SHOULDN'T HAVE NEEDED TO BE RELOCATED. CHRYSLER FOUGHT THIS RECALL FOR YEARS AND NHTSA ALLOWED IT UNTIL A PETITION WAS CIRCULATED ON CHANGE.ORG TO HAVE MODEL YEARS 1998-2004 CARS RECALLED. COULD IT BE THE VEHICLES CHRYSLER WILL FIX ARE EVEN STILL ON THE ROAD AND THAT IS WHY THEY ARE EAGER TO FIX THOSE. I AM STUCK WITH A CAR CANNOT BE SOLD OR DRIVE. THE DEFECT DOESN'T JUST HURT ME BUT THE POOR PERSON WHO WOULD HIT ME AND RISK AN EXPLOSION. CHRYSLER MUST BE HELD ACCOUNTABLE! *TR
Air bags, Jun 26, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS ) IN NOVEMBER OF 2012. THE DEALER WAS CONTACTED TO SCHEDULE AND APPOINTMENT FOR RECALL REPAIRS BUT THE PARTS WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel system, Gasoline, Electrical system, Jun 19, 2013
I HAVE ON TWO OCCASIONS HAD MY DOOR LOCKS AND WINDOWS STOP OPERATING. THE FIRST TIME A WIRE WAS FOUND TO HAVE CRACKED IN HALF INSIDE A PROTECTED AREA OF THE DRIVERS DOOR. THIS COST $300.00. I BECAME SUCH A HEADACHE TO THE CHRYSLER CORP. THEY REFUNDED ME $250.00. THE SECOND TIME WE EXPERIENCED THIS SAME PROBLEM THE DEALER FOUND THE SAME WIRE IN A DIFFERENT LOCATION UNDER THE GLOVE BOX HAD JUST BROKEN IN TWO. THIS COST ME AGAIN AND CHRYSLER WOULD NOT HELP. I HAVE SEEN THIS SAME COMPLAINT ON THIS SAME VEHICLE ON THIS SITE. THERE IS A PROBLEM THAT MUST BE STUDIED BECAUSE OF THE POSSIBLE FIRE HAZARD. ANOTHER PROBLEM WE HAVE HAD IS AN INTENSE GAS ODOR TOWARDS THE REAR OF THE VEHICLE. THE VEHICLE HAS BEEN CHECKED MANY TIMES AN NO ONE CAN FIND THE PROBLEM, THE ODOR IS VERY INTENSE AT TIMES. *TR
Air bags, Jun 10, 2013
AIRBAGS INADVERTENTLY DEPLOYED. *TR
Air bags, Jun 5, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000 (AIR BAGS) DECEMBER 2013 HOWEVER, THE PART NEEDED TO COMPLETE THE RECALL REPAIR HAD NOT BECOME AVAILABLE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS NOW ILLUMINATED CONTINUOUSLY. THE MANUFACTURER WAS CONTACTED AND ADVISED THAT THE PART STILL HAD NOT BECOME AVAILABLE. THE MANUFACTURE COULD NOT PROVIDE AN EXPECTED DATE FOR AVAILABILITY. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000 AND CURRENT MILEAGE WAS 140,000.
Air bags, Jun 3, 2013
THIS JEEP WAS RECALLED 11/08/2012 FOR AN AIR BAG PROBLEM. I HAVE CONTACTED JEEP MANY TIMES WITH NO REAL PROGRESS. JEEP SENT ME CONFIRMATION OF THE RECALL AND ITS BEEN OVER 6 MONTHS AND TODAY "06/03/2013" I CALLED JEEP AND THEY DO NOT HAVE ANY IDEA OF A DATE THEY CAN FIX IT. ACCORDING TO THE LETTER IF ITS NOT FIXED IN A REASONABLE AMOUNT OF TIME I SHOULD COMPLAIN. I CALL OVER 6 MONTHS VERY UNREASONABLE! WILL JEEP PAY FOR A RENTAL TILL THIS IS DONE. I DON'T FEEL SAFE DRIVING A CAR WHERE THE AIR CAN DEPLOY AT ANY TIME.
Power train, May 21, 2013
AT VARIOUS SPEEDS WHEN GOING UP HILL LOOSES POWER AND HAVE TO TAKE FOOT OFF GAS AND AGAIN TO GIVE GAS TO RUN. ONE TIME CAR TOTALLY TURNED OFF. *TR
Exterior lighting, Service brakes, May 16, 2013
BOTH BRAKE LIGHT LAMPS APPEARED TO BE BLOWN. PLASTIC AROUND THE LAMPS ARE SCORCHED AND DISCOLORED TO BROWN. THE BLACK PLASTIC UNDER THE CONTACTS ON THE LARGER LIGHT HOUSING ASSEMBLY HAVE MELTED AND DROPPED AWAY LOWER THAN THE CONTACTS ON THE LIGHT ASSEMBLY SOCKET CAN REACH, THEREFORE CONTINUITY IS BROKEN AND NEITHER LIGHT WILL WORK. PLASTIC UNDER THE CONTACTS IS NOW DETERIORATING AND CRACKING DUE TO THE HEAT OF THE BULB OR TOO MUCH CURRENT DRAW. THIS LAMP IS ALSO THE NIGHTTIME RUNNING LAMP SO IT WILL BE ON CONSTANTLY DURING THE EVENING HOURS. IT CONCERNS ME THAT THE PLASTIC AROUND THIS LAMP IS DEFECTIVE AND CANT TAKE THE HEAT TO THE POINT THAT L/R BRAKE LIGHT SYSTEM FAILS. OTHER BULBS AND SOCKETS IN USE IN THIS ASSY. DON'T APPEAR TO BE AFFECTED. IS THERE A FIRE HAZARD? *TR
Seats, May 16, 2013
DRIVER'S SIDE FRONT LEFT SEAT BRACKET HAS SHEARED WHILE GOING OVER HILLY ROADS. SEAT NOW LEANS WHILE TURNING AND ACCELERATING. *TR
Seats, May 15, 2013
MY 2004 JEEP GRAND CHEROKEE FRONT DRIVERSIDE SEAT FRAME CRACKED. I WAS JUST SITTING IN THE CAR WHEN IT WENT POP. NOW THE SEAT ROCKS AND IS VERY DANGEROUS. THE FEDERAL GOVERNMENT NEEDS TO INVESTIGATE BEFORE SOMEONE GETS KILLED. THERE ARE 100'S OF COMPLAINTS ONLINE ABOUT THIS PROBLEM WHEN IS THE GOVERNMENT GOING TO DO SOMETHING. *TR
Seats, May 13, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE EXITING THE VEHICLE, HE HEARD A LOUD CLANKING SOUND. THE DRIVER'S SEAT TRACK WAS FRACTURED AND THE FAILURE OCCURRED THREE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE TECHNICIAN VERIFIED THE ELECTRIC SEAT FRAME NEEDED TO BE REPLACED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 20,000 AND THE CURRENT MILEAGE WAS 108,000. *TR
Air bags, May 10, 2013
I AM WRITING ABOUT A SAFETY RECALL I RECEIVED IN JANUARY 2013. THE RECALL M35/NHTSA 12V-527 DEALS WITH DEPLOYMENT OF AIR BAGS DUE TO AN ELECTRICAL ISSUE. I HAVE FOLLOWED MULTIPLE TIME WITH CHRYSLER ON WHEN THE PARTS WILL BE AVAILABLE TO FIX THE PROBLEM. AS OF TODAY, THEY STILL HAVE NO IDEA. I AM CONCERNED THAT WE ARE DRIVING A CAR WITH SUCH A DANGEROUS RECALL AND THE MANUFACTURER IS NOT ADDRESSING THE ISSUE. IT APPEARS THEY DID THE REQUIRED PART - SEND OUT THE NOTIFICATION; HOWEVER, THEY ARE NOT ADDRESSING OR FIXING THE ISSUE. *TR
Air bags, May 6, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTICE NHTSA CAMPAIGN ID NUMBER 12V527000 (AIR BAGS: INADVERTENT AIR BAG DEPLOYMENT). THE CONTACT STATED THAT THE PARTS WERE NOT AVAILABLE FOR THE REPAIR. THE MANUFACTURER WAS CONTACTED BUT WERE UNABLE TO PROVIDE AN ESTIMATED TIME OF ARRIVAL FOR THE PARTS. THE CURRENT MILEAGE WAS 189,000. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Seats, Apr 29, 2013
THE DRIVER SEAT IN MY VEHICLE HAD STARTED TO BECOME LOOSE AND FURTHER INSPECTION SHOWED A BROKEN SEAT BRACKET. IN ONLINE SEARCHES I HAD FOUND THIS WAS A COMMON ISSUE WITH THIS MODEL (1999-2004 JEEP GRAND CHEROKEE), SO COMMON IN FACT THAT A WEBSITE (HTTP://WWW.JEEPSEATBRACKET.COM/) SELLING AN IMPROVED SEAT FRAME WAS DEVELOPED FOR THIS EXACT ISSUE. THIS SEEMS TO BE A SAFETY CONCERN AS I CAN'T IMAGINE THE SEAT BELT BEING AS EFFECTIVE IF THE SEAT ISN'T PROPERLY ALIGNED AND I HAVE FOUND NO RECALL NOTICE FOR THIS ISSUE. I UNDERSTAND NORMAL WEAR AND TEAR ON VEHICLES BUT IT APPEARS BASED ON THE NUMBER OF COMPLAINTS I WAS ABLE TO FIND ONLINE THAT THIS IS MORE A POORLY MANUFACTURED PRODUCT THAN A WEAR AND TEAR ISSUE. *TR
Steering, Apr 19, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DEPRESSING THE BRAKES, THE STEERING WHEEL BEGAN TO SHAKE ABNORMALLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSIS. THE TECHNICIAN STATED THAT THE STEERING GEAR BOX WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VIN WAS NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 18,000. *TR
Electrical system, Mar 29, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS DIAGNOSED THAT THE BATTERY, POLE, STARTER AND ALTERNATOR NEEDED TO BE REPLACED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 151,695. *TR
Seats, Mar 26, 2013
I WAS GETTING INTO MY CAR AND SAT IN THE DRIVER SIDE SEAT. I HEARD A POPPING SOUND AND MY SEAT MOVED. I GOT OUT OF MY CAR TO CHECK MY SEAT AND NOTICE IT WAS LOOSE. *TR