2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Electrical system, Mar 18, 2013
I HAVE A 2004 JEEP GRAND CHEROKEE WERE I FIRST EXPERIENCED PROBLEMS IN OCT 2012 WITH THE HARNESS WIRES AND I TOOK IT TO THE DEALER AND THEY REPAIRED THE WIRES INSIDE THEN AGAIN 4 MONTHS LATER IT HAPPENED AGAIN AND I JUST HAD THEM REPLACE THEM A 3RD TIME 03/13 /13 AND AFTER 2 WEEKS OF HAVING IT HOME NOW MY JEEP WONT START I HAVE IT TOWED TO DEALER ONCE AGAIN THEY SAID I NEED A CRANK SHAFT SENSOR REPLACED I HAVE THEM REPLACE IT AND THEY TELL ME IT WASN'T THE PROBLEM THAT NOW I NEED TO CHANGE THE PCM SO I BOUGHT THE PART AND PUT IT IN 650 LATER CAR STILL NO START SO NOW I CHANGED THE CAM SHAFT SENSOR AND STILL TRIES TO START BUT JUST WONT I AM STRESSED I HAVE SMALL CHILDREN AND NO CAR NOW I CANT KEEP DISHING OUT MONEY TO THESE DEALERS FOR FIXES THAT AREN'T NECESSARY I REALLY NEED SOME HELP. *TR
Electrical system, Equipment adaptive/mobility, Mar 8, 2013
ELECTRIC WINDOWS AND LOCKS STOPPED WORKING. FOUND BROKEN WIRE IN DRIVER SIDE DOOR HARNESS. REPAIRED THE WIRE AND THEN RF DOOR HARNESS WIRES BROKEN. REPAIRED THOSE WIRES AND NOW HARNESS CONTACT IN RF DOOR PANEL CONNECTION IS FAULTY. WINDOW AND LOCKS DO NOT WORK UNLESS YOU WRIGGLE CONNECTOR. RR DOOR DOES NOT LOCK. REPLACE WINDOW AND DOOR SWITCH BUT DID NOT SOLVE THE PROBLEM. *TR
Child seat, Feb 28, 2013
TL* THE CONTACT OWNS AN EVENFLO DISCOVERY 209 CHILD RESTRAINT SEAT, MANUFACTURED JUNE 2007. THE CHILD SEAT WAS BEING UTILIZED IN A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE LEVER THAT TIGHTENED THE STRAPS WAS FRACTURED, CAUSING THE ENTIRE SAFETY SEAT TO BECOME UNUSABLE. THE FAILURE OCCURRED OUTSIDE OF THE VEHICLE. THE CHILD WAS NOT IN THE SAFETY SEAT AT THE TIME OF THE FAILURE. THE MANUFACTURER WAS NOT CONTACTED.
Seats, Feb 24, 2013
SEAT BRACKET IS BROKEN, RESULTING IN ENTIRE SEAT BEING LOOSE. REPAIRED A FEW YEARS BACK AT THE DEALER BY REPLACING ENTIRE BRACKET. OBVIOUSLY, THE PART IS DEFECTIVE, AS THERE ARE HUNDREDS OF COMPLAINTS OF THE EXACT SAME THING HAPPENING IN THE NHTSA ON LINE DATABASE. *TR
Electrical system, Feb 18, 2013
FIRST STARTED IN NOV 2009 DRIVER SIDE DOOR CONTROLS WON'T WORK, DOME LIGHTS GO ON WITH HEADLIGHTS, REPAIRED BROKEN WIRE. JUNE 2010, DRIVERS DOOR IS INOPERABLE WINDOW STUCK DOWN, CANNOT LOCK DOORS, REPAIRED WIRING HARNESS IN DOOR. DEC. 2011 WINDOWS AND DOOR LOCKS WERE INOPERABLE. - MADE WIRING REPAIR., JAN 2013 DOOR LOCKS AND WINDOWS INOPERABLE, DOME LIGHT STAYS ON WHILE DRIVING OR ELSE YOU LOOSE CONTROL PANEL LIGHTS.-REPAIRED DOOR HARNESS IN RR AND RF DOORS-WAS TOLD THIS IS LAST TIME THEY CAN REPAIR HARNESSES AND NEXT TIME THIS HAPPENS IT WILL COST $2,000 TO REPLACE ALL WIRING. THIS SEEMS RIDICULOUS AND THE DEALERSHIP MENTIONED THEY HAVE HAD THIS PROBLEM BEFORE WITH JEEPS. I DO NOT SEE HOW THIS SHOULD KEEP MALFUNCTIONING IF NO DAMAGE OR ABUSE HAS HAPPENED TO THE VEHICLE. I BELIEVE JEEP SHOULD STAND BEHIND THEIR VEHICLE AND REPAIR THE WIRING HARNESS AT NO CHARGE UNTIL THEY COME UP WITH A BETTER SYSTEM OF WIRING HARNESSES THROUGH THE DOORS. *TR
Air bags, Feb 11, 2013
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE . THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WAS ILLUMINATED. THE CONTACT LATER RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 12V527000(AIR BAGS) AND TOOK THE VEHICLE TO THE DEALER FOR INSPECTION AND REPAIRS. THE DEALER ADVISED THE CONTACT THAT THE PARTS NEEDED FRO THE RECALL SERVICE WERE NOT AVAILABLE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND ADVISED THAT THE PARTS WOULD BECOME AVAILABLE AT A LATER DATE. THE FAILURE MILEAGE WAS 140,000.
Power train, Jan 21, 2013
AS I WAS TRYING TO PULL OUT INTO TRAFFIC THE JEEP WOULD NOT MOVE IT WAS LIKE IT WAS IN NEUTRAL. I NOTICED THAT THE PNRD WERE ALL LIT UP. I HAD TO STOP AND PUT CAR IN PARK THEN TRY AGAIN AND IT WORKED HOWEVER WHEN I GOT ON THE HIGHWAY IT DID THE SAME THING. WHEN I GOT HOME I CALLED MY MECHANIC BECAUSE THE CHECK ENGINE LIGHT WAS ON AND THE CODE WAS P0700. I HAVE DONE SOME RESEARCH ONLINE AND FOUND THAT ALOT OF OTHER JEEP OWNERS HAVE HAD THE SAME PROBLEM BUT THERE ARE NO RECALLS ON IT. *TR
Seats, Jan 10, 2013
I WAS GETTING INTO THE VEHICLE AND THE SEAT FRAME BROKE DISLODGING THE SEAT ON THE DRIVER'S SIDE. *TR
Seats, Jan 9, 2013
DRIVERS SEAT, LEFT SIDE FRONT AND REAR BRACE HOLDING SEAT TO FLOOR CRACKED APART. I HAVE READ THAT MANY JEEPS FROM THIS TIME PERIOD HAVE HAD THIS PROBLEM OF SEPARATION DUE TO INFERIOR / THIN STEAL AS THE BRACKET. FIXING IS BY WELDING - DOES NOT HOLD AND ENTIRE BRACKET HOLDING THE SEAT TO THE FLOOR NEEDS TO BE REPLACED. *TR
Steering, Air bags, Service brakes, Dec 26, 2012, crash
I HAD A COLLISION WITH A DEER AND MY AIRBAGS DID NOT DEPLOY! MY BRAKES DID NOT WORK, AND MY STEERING WAS DYSFUNCTIONAL! *TR
Exterior lighting, Visibility/wiper, Dec 21, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE INTERIOR LIGHTS FAILED TO SHUT OFF AUTOMATICALLY AFTER ENTERING THE VEHICLE. THE CONTACT ALSO STATED THAT THE WINDOW CONTROL MODULE FAILED TO OPEN OR CLOSE THE WINDOWS AND THE DOOR LOCKS FAILED TO FUNCTION. THE VEHICLE WAS NOT TAKEN TO A MECHANIC FOR DIAGNOSTIC TESTING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 74,000.
Exterior lighting, Service brakes, Nov 29, 2012
MY JEEP BRAKE LIGHTS ARE DEFECTIVE. WHEN I PRESS THE BRAKES, THE TAIL LIGHTS TURN OFF AND DO NOT GLOW. THEY HAVE BEEN REPAIRED MULTIPLE TIMES WITHOUT SUCCESS. CAN CHRYSLER PLEASE RECALL THE DEFECT??? THANKS. *TR
Seats, Nov 27, 2012
THE DRIVERS SIDE SEAT TRACK HAS BROKEN ON TWO SIDES. THIS IS DUE TO A DEFECTIVE PART ON THE SEAT TRACK WHERE THE METAL IS TOO THIN AND HAS CRACKED. I HAVE READ COMPLAINT AFTER COMPLAINT ONLINE. THIS NEEDS TO BE RECALLED BEFORE SOMEONE IS HURT OR KILLED. I CANNOT EVEN FIND ONE TO REPLACE IN A SALVAGE YARD DUE TO THE FACT THAT IT IS SUCH A COMMON PROBLEM, PEOPLE HAVE BOUGHT ANY ONE THAT IS AVAILABLE. *TR
Seats, Nov 22, 2012
THE FRONT DRIVER'S SEAT FRAME WELD ON THE LEFT SIDE HAD PREVIOUSLY BROKEN ON ME. NOW THE FRAME WELD HAS BROKEN ON THE RIGHT SIDE OF THE SEAT WHERE THE BASE OF THE SEAT MEETS THE SEAT BACK CAUSING THE SEAT TO TILT BACK AND TO THE RIGHT. THE WHOLE SEAT NOW WOBBLES. THIS IS A DEFECT IN THE SEAT FRAME DESIGN BECAUSE THE BREAKS ARE AT WELD POINTS. THE METAL IS THIN AT THESE POINTS. *TR
Electrical system, Exterior lighting, Engine, Nov 20, 2012
I OWN A 2004 JEEP CHEROKEE WHICH HAS AN ELECTRICAL ISSUE WHERE THE POWER WINDOWS, DOOR LOCKS AND EVERYTHING ON THE DRIVERS SIDE DOOR CONTROL PANEL DO NOT WORK AS WELL AS THE INTERIOR LIGHTS DO NOT TURN OFF, ALL CAUSING A SAFETY ISSUE.I FOUND OUT THIS IS A KNOWN ISSUE WITH JEEP CHEROKEES DUE TO THE WIRING INSIDE THE FRONT DRIVERS SIDE DOOR. I HAD THIS ISSUE IN 2009 AFTER AT ABOUT 46,000 MILES. WHEN CALLING THE DEALERSHIP I WAS TOLD THAT THIS IS A KNOWN ISSUE AND THE DEALERSHIP GIVE ME AN EXACT PRICE OVER THE PHONE AS THEY KNEW OF THIS ISSUE. SINCE THE DEALERSHIP WAS VERY RUDE AND PRICE WAS VERY HIGH.I HAD THE REPAIRS DONE AT A HIGHLY REGARDED REPAIR SHOP WHICH SPECIALIZES IN ELECTRICAL WORK WHICH COST $201 BUT NOW (AT 80,000 MILES) THE EXACT SAME ISSUE HAS HAPPENED AGAIN DUE TO THE OPENING AND CLOSING OF THE FRONT DRIVERS SIDE DOOR. THE WIRING HARNESS IS LOCATED ON THE DRIVER'S SIDE DOOR, BUT THE HARNESS IS TOO SMALL TO SUSTAIN ALL OF THE WIRES. WHEN THE DOOR IS OPENED, THE WIRES COME OUT OF THE HARNESS AND BREAK, WHICH CAUSES EVERYTHING ON THE DRIVERS SIDE DOOR PANEL NOT TO WORK. THIS INCLUDES THE POWER WINDOWS, DOOR LOCKS, INTERIOR LIGHTS AND POWER MIRRORS ALL OF WHICH CAUSE A SAFETY HAZARD. I BELIEVE THAT THIS SHOULD BE A RECALL FOR JEEP THAT THEY SHOULD FIX FREE OF CHARGE ESPECIALLY SINCE THIS IS A KNOWN ISSUE. I FEEL THAT IT'S VERY RECKLESS OF JEEP TO NOT RECALL THIS KNOWN SAFETY ISSUE AND ALLOW THEIR CUSTOMERS TO DRIVE WITH WINDOWS AND DOOR LOCKS THAT TO NOT WORK OR INTERIOR LIGHTS THAT DO NOT TURN OFF. IN ORDER TO TURN OFF THE INTERIOR LIGHTS I HAD TO REMOVE THE FUSE WHICH CAN BE VERY DANGEROUS AT NIGHT AND MAKES IT VERY DIFFICULT SEE ANY OF THE INSTRUMENTS. THIS CAR IS USED BY MY HANDICAPPED WIFE AND DUE TO THIS ISSUE I WILL NOT LET HER DRIVE AT NIGHT AS I FEEL THIS CAR IS VERY UNSAFE IN IT'S CURRENT STATE. *TR ...VIDEO AVAILABLE
Air bags, Nov 20, 2012, crash
THE DRIVER WAS DRIVING AROUND A CURVE. AN ONCOMING VEHICLE CROSSED THE CENTER LINE. THE DRIVER OF THE JEEP MOVED OVER TO AVOID A HEAD ON COLLISION AND THE JEEP WENT OVER AND EMBANKMENT AND HIT FRONT END AND FLIPPED FIVE TIMES. THE DRIVER WAS EJECTED FROM THE VEHICLE. HER DAUGHTER WAS IN A CAR SEAT. THE DRIVER SUSTAINED MULTIPLE INJURIES AND FRACTURES OF THE SPINE, PELVIS, RIBS AND ALSO MISCARRIED. THE CAR WAS A TOTAL LOSS. WE HAVE PICTURES. *TR
Air bags, Nov 14, 2012
AIR BAG LIGHT CAME ON MY 2004 JEEP GRAND CHEROKEE AND I SAW IN THE NEWSPAPER THAT THEY HAVE BEEN RECALLED BECAUSE OF AIR BAGS GOING OFF AND RECALLS WOULD BE SENT OUT IN JANUARY BUT IF YOUR LIGHT WAS ON TAKE IT IN TO A DEALER. I TOOK IT IN ON11/12/2012 BUT THEY TOLD ME IT WASN'T ON RECALL AND I TOLD THEM IN IT WAS IN THE NEWSPAPER AND THEY SAID I NEED TO WAIT TO GET MY RECALL NOTICE. *TR
Electrical system, Exterior lighting, Nov 14, 2012
I KNOW OF AT LEAST 4 PEOPLE WHO HAVE JEEP VEHICLES AND WE ARE CONSTANTLY REPLACING THE TAIL LIGHT, BRAKE LIGHT AND OR HAVING ISSUES WITH ELECTRICAL FUNCTIONS. WITHIN 2YEARS I HAVE PERSONALLY REPLACED MY ENTIRE DRIVER TAIL LIGHT, BULBS 4 TIMES. I HAVE SEARCHED FOR ANY RECALLS AND I HAVE ONLY FOUND 1, BUT NOTHING IN REGARDS TO ELECTRICAL AND OR BRAKE LIGHT ISSUES. *TR
Visibility, Visibility/wiper, Nov 10, 2012
DUAL CLIMATE CONTROL BLEND DOORS HAVE BROKEN, A DEFECT IN DESIGN THAT AFFECTS ALL 1999-2004 JEEP GRAND CHEROKEE LIMITED MODELS. THERE IS NO HOT AIR AVAILABLE TO THE PASSENGER SIDE OF THE CABIN, AND THE PASSENGER CLIMATE ADJUSTMENT IS INOPERATIVE. *TR
Suspension, Sep 30, 2012
GOOD EVENING, I OWN A 2004 JEEP GRAND CHEROKEE LAREDO 4X4. I HAD BOUGHT MY VEHICLE A FEW YEARS AGO WITH ABOUT 18,000 MILES ON IT. AFTER TAKING IT FOR A TEST DRIVE THERE WAS A SLIGHT CLICKING NOISE FROM THE FRONT WHEELS. AFTER TODAY, THE CLICKING NOISE SEEMS TO GET LOUDER AT DRIVING 25 MPH. I TRIED TO TROUBLESHOOT THE PROBLEM BY RESEARCHING SIMILAR INSTANCES ON THE INTERNET. THERE WAS A GENERAL CONSENSUS THAT A BAD U-JOINT WAS THE CULPRIT DUE TO A LACK OF PERMANENT GREASE THAT SHOULD HAVE BEEN USED BY THE MANUFACTURER. GIVEN THAT THIS CAN LEAD TO THE VEHICLE LOSING CONTROL WHEN THE U-JOINT SNAPS CAN BE LETHAL. PLEASE INQUIRE WHETHER THIS IS A FEASIBLE ISSUE THAT CAN BE RECALLED FOR MY VEHICLE. THANK YOU. *TR
Steering, Sep 25, 2012
WHILE TURNING LEFT ON A HIGHWAY LOST THE ABILITY TO CONTINUE TURNING LEFT. BARELY AVOIDED ONCOMING TRAFFIC. HAD VEHICLE TOWED TO GARAGE. FOUND THAT THE STEERING GEAR BOX HAD FAILED. *TR
Electrical system, Sep 18, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE STALLED WHENEVER THE CONTACT WOULD BRAKE TO A COMPLETE STOP. THE VEHICLE WAS TAKEN TO A MECHANIC WHO DETERMINED THAT THE CRANKSHAFT POSITION SENSOR FAILED. THE PART WAS REPLACED AND THE FAILURE WAS CORRECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER: 04V112000 (ELECTRICAL SYSTEM:STARTER ASSEMBLY). THE FAILURE MILEAGE WAS 125,000. THE CURRENT MILEAGE WAS 126,000. ..UPDATED 03/18/13 *BF UPDATED 3/28/2013 *JS
Visibility/wiper, Sep 17, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE ENTERING THE VEHICLE, SHE CLOSED THE FRONT DRIVER'S DOOR WHEN THE WINDOW FELL INSIDE THE DOOR PANEL. THE VEHICLE WAS DRIVEN TO A PRIVATE MECHANIC WHERE IT WAS CONFIRMED THAT THE WINDOW REGULATOR HAD FAILED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED. THE FAILURE MILEAGE WAS 52,000 AND THE CURRENT MILEAGE WAS 99,000.
Steering, Jul 31, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 25 MPH AND MAKING A LEFT TURN, THE STEERING WHEEL BECAME STIFF AND DIFFICULT TO MANEUVER. THE CONTACT ALSO HEARD AN ABNORMAL GRINDING NOISE COMING FROM THE VEHICLE. THE VEHICLE WAS TAKEN TO THE DEALER FOR DIAGNOSTICS WHERE THE TECHNICIAN ADVISED THAT THE STEERING GEAR ASSEMBLY WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 70,000.
Tires, Jul 2, 2012
VALVE STEM BROKE WHILE SERVICING A CUSTOMER'S VEHICLE. THE TIRE LOST ALL AIR PRESSURE AND A NEW TPMS SENSOR NEEDED TO BE PURCHASED. ALL FROM CHECKING THE TIRE PRESSURE AS A COURTESY TO OUR CUSTOMERS. THIS CLAIM IS BEING FILED ON BEHALF OF THE CUSTOMER. *JS