2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Electrical system, Jul 1, 2012
2004 JEEP GRAND CHEROKEE RAN THE DAY BEFORE, AFTER IT RAINED THAT NIGHT THE NEXT MORNING THE CAR WILL NOT START, REMOTE STARTED TO WORK NO SOUND, LIGHTS WOULD GO OFF & ON, AFTER LOCATING THE HARNESS BOOT BETWEEN THE DRIVERS DOOR NEGATIVE WIRING FATIGUES AND BREAKS, HEARD CLICKING SOUNDS WHEN BOOT WAS TOUCHED. NOW NOTHING WORKS. CAR HAS BEEN REPAIRED FOR OTHER MAJOR ISSUES, PCM, TPS, SENOIDS, BARRONS ETC. THIS IS A DEFECT & CHRYSLER NEEDS TO FACE UP TO CORRECTING THEIR FAULTY WIRING, AND NOT LEAVE IT UP TO THE CONSUMER TO FIX ON THERE OWN, WERE ARE NOT MECHANICS, FROM READING ALL THE COMPLAINTS ON THE WEB, IT MAKES ME WONDER WHY JEEP IS STILL IN BUSINESS, GREAT BODIES BUT NO PEEP INSIDE, ALL THE WIRING IN THE DRIVERS SIDE DOOR HARNESS IS RIDICULOUS & IS AN ACCIDENT WAITING TO HAPPEN FOR THE CONSUMER. THESE WIRES SHOULD NEVER BEEN BUNCHED TOGETHER WHICH IS ALLOWING FRICTION WHEN OPENING & CLOSING THE DOOR CAUSING BURN OUTS & SHORTS WITH THE WIRING "SHAME ON YOU CHRYSLER." *TR
Seats, Jun 19, 2012
ACCELERATING FROM STOP SIGN TO 40 MPH, DRIVER'S POWER SEAT FRAME BROKE AT A WELD POINT ON THE FRONT LEFT SIDE. MECHANIC SAYS IT CANNOT BE RE-WELDED. APPARENTLY THE PROBLEM IS SO PREVALENT, ANOTHER SEAT FROM A JUNK YARD CANNOT BE FOUND. DEALER SAYS SEAT FRAMES ARE ON BACK ORDER. I AM WORKING WITH AN INDEPENDENT MECHANIC TO FIND A FIX. THIS IS A SAFETY ISSUE BECAUSE IF THE SEAT BROKE LOSE, THE DRIVER COULD LOSE CONTROL AND ANYONE IN THE BACK SEAT COULD BE INJURED. *JS
Engine, Jun 13, 2012
THE TWO REAR BOLTS THAT ATTACH THE LEFT EXHAUST MANIFOLD HAVE SHEARED OFF CAUSING A SIGNIFICANT EXHAUST LEAK AND POOR ENGINE PERFORMANCE WHILE ENGINE IS COLD. BASED UPON INTERNET RESEARCH THIS APPEARS TO BE A COMMON ISSUE ON 4.7L V8 ENGINES. *TR
Seats, Jun 7, 2012
1/27/10 A RECEIVED IN THE MAIL A SAFETY RECALL J14-HEATED SEAT ELEMENTS, CHRYSLER GROUP AND DEALERSHIP ONLY FIX THE FRONT PASSENGER SEAT, AND THE DRIVER SEAT WAS WAS NOT FIX IT WAS DISCONECTED AWAITNG FOR A COVER SEAT, AND AS OF 6/7/12 THE PROBLEM IS NOT FIX, CHRYSLER FIRTS CALIMED THAT THE WORK WAS COMPLETED ON MAY 2010, I TOLD THEM NO ONLY ONE SEAT WAS FIXED, THEY CALLED THE DEALERSHIP AND CONFIRMED MY STORY, AND NOW THEY ARE TELLING ME THAT THEY DO NOT HAVE IN STOCK A SEAT COVER AND THAT I HAVE TO CONTINUE WAITING, I HAVE BEEN WAITING FOR MORE THAN 2 YEARS AND HAVE BEEN MORE THAN PATIENT, I WANT CHRYSLER TO PAY ME SO THAT I CAN HAVE THIS FIX AT A LOCATION THAT I FEEL CONFIDENT BECAUSE I DO NOT TRUST CHRYSLER OR THE CHRYSLER DEALERSHIP IN RANDOLPH NJ, IF I WAS TO SELL MY VEHICLE I WILL LOOSE VALUE BECAUSE ONE SEAT IS NOT WORKING AND I HAVE NOT BEEN ABLE TO USE MY HEATED SEAT IN MORE THAN 2 YEARS, THIS IS UNACEPTABLE, CHRYSLER GROUP DID NOT COMPLY WITH THE SAFETY RECALL. *JS
Seats, Jun 6, 2012
FRONT DRIVER SEAT TRACK BROKE AND CAR IS A HAZARD TO DRIVE. DEALER SAYS IT COST $1200 TO REPAIR. *TR
Engine and engine cooling, May 8, 2012
2004 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO RECALL NOTICE ON CRANKSHAFT POSITION SENSOR AND ONGOING ISSUES CONCERNING REIMBURSEMENT OF REPAIRS *TGW THE CONSUMER STATED HE WAS NEVER NOTIFIED BY CHRYSLER ABOUT THE CRANKSHAFT POSITION SENSOR PROBLEM. HE DISCOVERED THE RECALL WHILE DOING RESEARCH ONLINE. THE VEHICLE WAS TAKEN TO THE REPAIR SHOP THREE TIMES, BEFORE THE ISSUE WAS RESOLVED. *JB
Seats, Apr 19, 2012
I HAVE ME A 2004 JEEP GRAND CHEROKEE SPECIAL EDITION , I BOUGHT IT IN 2010 AND ITS APRIL 19TH, 2012 AND MY DRIVERS FRONT POWER SEAT TRACK JUST BROKE ON ME WHILE DRIVING. *JS
Steering, Mar 21, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 45 MPH OVER A ROAD BUMP, THE VEHICLE STARTED TO JERK VIOLENTLY. THE CONTACT MENTIONED THAT THE FAILURE RECURRED SEVERAL TIMES. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHO WAS UNABLE TO DIAGNOSE THE FAILURE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE AND THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 120,000.
Steering, Mar 20, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 10 MPH, THE CONTACT ATTEMPTED A LEFT TURN WHEN THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE CONTACT APPLIED THE BRAKES TO STOP THE VEHICLE. THE VEHICLE REGAINED POWER STEERING AFTER THE CONTACT RESTARTED THE VEHICLE. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTICS. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX OTHER THAN RACK AND PINION) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 137,000.
Seats, Feb 21, 2012
SEATS BASE FRAME FAILS WITH SEPARATION OF METAL SUPPORT MAKING SEAT UNSOUND. LOCATED ON DRIVERS SEAT, LEFT FRONT. *TR
Vehicle speed control, Feb 8, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE BRAKES WERE APPLIED BUT THE VEHICLE WOULD NOT STOP. THE CONTACT APPLIED STEADY, CONSIST PRESSURE TO THE BRAKES UNTIL THE VEHICLE CAME TO A COMPLETE STOP. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 60,200.
Vehicle speed control, Feb 8, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS AN ABNORMAL INCREASE IN BRAKING DISTANCE BY TEN FEET. THE BRAKES WERE APPLIED AND THE VEHICLE CONTINUED TO ROLL FORWARD APPROXIMATELY TEN FEET BEFORE COMING TO A STOP. THE DEALER PERFORMED A TEST ON THE VEHICLE AND DETERMINED THAT THERE WAS A THROTTLE POSITION SENSOR FAILURE. THE DEALER ADVISED THE CONTACT THAT THE COMPONENT WOULD NEED TO BE REPLACED. THE MANUFACTURER WAS CONTACTED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 45,500.
Engine and engine cooling, Feb 8, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE VEHICLE COULD NOT BE STARTED IMMEDIATELY AND IF SO, THE VEHICLE WOULD STALL. THE VEHICLE HAD NOT BEEN INSPECTED BY A DEALER NOR REPAIRED. THE MANUFACTURER WAS CONTACTED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 185,000.
Engine and engine cooling, Feb 8, 2012
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS TAKEN TO HAVE A ROUTINE OIL CHANGE SERVICE, THE TECHNICIANS REFUSED TO PERFORM THE OIL CHANGE BECAUSE THE OIL PAN WAS RUSTED. THE TECHNICIANS ADVISED THAT THERE WAS A POSSIBILITY THAT THE OIL PAN COULD RUPTURE. THE DEALER WAS CONTACTED AND THEY ADVISED THAT THAT THERE WAS NOTHING THEY COULD DO TO ASSIST. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 100,000 AND THE CURRENT MILEAGE WAS 115,000.
Seats, Jan 10, 2012
THE DRIVER SIDE ELECTRIC SEAT FRAME BROKE IN 2006 AND I WAS TOLD I COULD BUY A NEW ONE BUT THEY ARE SO CHEAPLY MADE I HAD IT REPAIRED BY A EXPERIENCED WELDER WHO TOLD ME THE METAL WAS REALLY THIN AND CHEAPLY MADE.IT BROKE AGAIN IN 2008 IN A DIFFERENT LOCATION ON THE SAME SEAT AND I HAD IT REPAIRED.THEN IT BROKE AGAIN IN ANOTHER LOCATION ON SAME SEAT IN 2009.NOW TO START OFF JAN.2012 IT BROKE IN 2 PLACES OF THE SEAT FRAME AND I DON"T KNOW WHAT TO DO.IT IS A VERY DANGEROUS SEAT AND I LOOKED ON LINE FOR A FEW MOMENTS AND FOUND THOUSANDS OF COMPLAINTS ON THE SAME SEAT FROM 2004 AND DOWN A FEW YEARS. IF SOMETHING IS NOT DONE ABOUT THIS SOMEONE COULD BE HURT OR KILLED. *TR
Steering, Jan 7, 2012
STEERING LOSING POWER WHEN TURNING RIGHT, ACCOMPANIED BY A WHINE AND SOUNDS OF PRESSURE LOSS. NO LEAKS IN POWER STEERING PRESSURE HOSES, NO LEAKS IN GEAR BOX (GEAR BOX WAS DRY), NO LEAKS IN ANY OTHER RELEVANT PARTS WITHIN THE STEERING SYSTEM. PROBLEM WAS INVESTIGATED BY AAA AND PEPBOYS. POWER STEERING PUMP REPLACED AND FLUSHED ON 6-JAN-12. THE LOSS OF POWER STEERING PROBLEM IS STILL PERSISTING, AND IS WORSE NOW WITH A NEW PUMP AND CLEAN PUMP SYSTEM. PEPBOYS NATIONAL RESEARCH INDICATES THAT THE PROBLEM IS WITHIN THE GEARBOX, SPACER CLIP MOVING OUT OF POSITION WHEN TURNING RIGHT CUTTING OFF POWER TO THE STEERING SYSTEM, AND MOVING BACK INTO POSITION WHEN TURNING LEFT RESTORING POWER TO THE STEERING SYSTEM. CHRYSLER HAS A TSB REPORTED MARCH 4, 2003 FOR THIS EXACT FAILURE. CHRYSLER CLAIMS THIS VEHICLE'S VIN IS NOT INCLUDED IN THE MANUFACTURER'S TSB, NHTSA CAMPAIGN NUMBER: 03V079000. CASE HAS BEEN OPENED WITH CHRYSLER - CASE #: 21743619. I CANNOT STEER THIS VEHICLE AT ALL WITHOUT THE ASSIST OF POWER STEERING. EXTREMELY CONCERNED WITH THE POTENTIAL DANGER OF LOSING POWER STEERING WHILE DRIVING CAUSING A CRASH, FLIPPING, AND POTENTIAL SERIOUS INJURIES OR DEATH. *TR
Seats, Dec 28, 2011
WHILE DRIVING MY SEAT SUDDENLY MOVED FORWARD AND TO THE RIGHT. WHAT I FOUND WAS THAT THE SEAT BRACKET BROKE CAUSING THE SEAT TO MOVE. AFTER LOOKING ON THE INTERNET I FOUND THAT THIS IS A COMMON PROBLEM ON THIS MAKE AND MODEL OF VEHICLE. THIS IS A SAFETY ISSUE AS IT AFFECTS YOUR DRIVING POSITION AND IN MY CASE BROKE WHILE I WAS DRIVING. IN ADDITION, AS YOU GO AROUND CORNERS YOU NOW MOVE/SLIDE IN THE SEAT AS IT IS NO LONGER LEVEL. *TR
Air bags, Dec 20, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE AIR BAG WARNING LIGHT WOULD ILLUMINATE INTERMITTENTLY. THE DEALER AND THE MANUFACTURER WERE BOTH NOTIFIED, BUT DENIED ANY ASSISTANCE WITH REPAIRS TO THE FAILURE BECAUSE THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 02V099000 (AIR BAGS:FRONTAL). THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND THE CURRENT MILEAGE WAS 130,000. THE VIN WAS UNAVAILABLE.
Steering, Dec 7, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE STEERING WHEEL WOULD BECOME EXTREMELY STIFF WHEN ATTEMPTING A LEFT TURN. THE DEALER WAS NOTIFIED WHO ADVISED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING: GEAR BOX -OTHER THAN RACK AND PINION). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 60,000 AND THE CURRENT MILEAGE WAS 100,000.
Seats, Nov 28, 2011
2004 JEEP GRAND CHEROKEE LAREDO DRIVER'S SEAT MOUNTING BRACKET BROKEN. SEAT WOBBLES TERRIBLY. NO AUTO PARTS STORE STOCK THIS ITEM AND ACCORDING TO BURDICK CHRYSLER JEEP, IT IS NO LONGER MANUFACTURED. ACCORDING TO JEEP, THERE HAS BEEN NO RECALL, YET ACCORDING TO VLANE.COM, CARSURVEY.ORG, ABOUTVEHICLE.COM AND OTHER SUCH INTERNET SOURCES, THIS IS NOT AN ISOLATED INCIDENT. THERE APPEARS TO HAVE BEEN THOUSANDS OF COMPLAINTS. *KB
Seats, Nov 7, 2011
FRONT PASSENGER POWER SEAT MOUNTING BRACKET AND SEAT MAIN FRAME BOTH HAVE SPLIT LOSE, CAUSING SEAT TO WOBBLE DANGEROUSLY ABOUT. POSSIBLE CONTINUED BREAKAGE OF OTHER COMPONENTS IMMANENT. CAUSING SERIOUS INJURY OR DEATH DUE TO SEAT BREAKING LOSE. *TR
Steering, Nov 4, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE CONTACT NOTICED THAT THE STEERING WHEEL BECAME EXTREMELY DIFFICULT TO MANEUVER. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE MECHANIC ADVISED THAT THE GEAR BOX WOULD HAVE TO BE REPLACED. THE CONTACT REFERENCED NHTSA CAMPAIGN ID NUMBER: 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)) BUT WAS ADVISED BY THE MANUFACTURER THAT THE VIN WAS NOT INCLUDED IN THE RECALL. THE APPROXIMATE FAILURE MILEAGE WAS 106,000.
Visibility, Oct 31, 2011
DUAL CLIMATE CONTROL DOOR FAILURE. PLASTIC DOOR HINGES BREAK, FAULTY DESIGN, SHOULD BE REPLACED WITH ALUMINUM OR OTHER METALLIC PIECES. ALL OF THE 1996 - 2001 JEEPS DUAL CLIMATE DOORS BREAK. *TR
Air bags, Oct 31, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HORN BECAME INOPERABLE. THE DEALER DIAGNOSED THAT THERE WAS A CLOCK SPRING DEFECT. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS REPAIRED. THE FAILURE MILEAGE WAS 87,500 AND THE CURRENT MILEAGE WAS 88,000.
Seats, Oct 25, 2011
DRIVER SIDE SEAT FRAME CRACKED IN MULTIPLE LOCATIONS. NOW ACTS LIKE ROCKING CHAIR WHILE DRIVING. NO SUPPORT, VERY UNSAFE. *TT