2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Seats, Dec 9, 2009, crash
DRIVER'S SIDE SEAT TRACK SUFFERED MATERIAL FATIGUE FRACTURE. SEAT FRAME IS A STAMPED METAL FRAME. THE CRACK HAPPENED ON THE FRONT LEFT LEG THAT ATTACHES THE SEAT TO THE FLOORBOARD. THE SEAT TRACK IS STAMPED BY A CHRYSLER DIRECTED SUPPLIER AND SHIPPED TO JCI FOR ASSEMBLY. SUGGEST CHRYSLER TO INVESTIGATE SEAT MOVEMENT (CAUSING FATIGUE IN THE BEND), MATERIAL THICKNESS AND THE POSSIBILITY OF ADDING A GUSSET (OR BRACE) ACROSS THE BOTTOM OF THIS BEND IN THE TRACK. THIS HAPPENED ON MY PERSONAL VEHICLE. I NOTICED SOME MOVEMENT IN THE SEAT BUT I THOUGHT IT WAS COMING FROM THE RECLINE FUNCTION. I WAS BACKING DOWN A HILL WHEN IT SNAPPED CAUSING ME (THE DRIVER) TO SUDDENLY TILT BACKWARD. I WAS STARTLED AND THE TRUCK BUMPED INTO THE MAILBOX AT THE END OF THE DRIVEWAY CAUSING A DAMAGED BUMPER. *TR
Seats, Nov 19, 2009
I HAVE A 2004 JEEP GRAND CHEROKEE AND MY DRIVERS SEAT STARTED LEANING ABOUT A YEAR AGO THEN THIS YEAR IS STARTED SQUEAKING WHEN I SAT IN IT, BUT NEVER THOUGHT ANYTHING OF IT SINCE I HAVE 120,000 MILES. THEN ALL OF A SUDDEN AS I AM DRIVING AT 65 MPH THE SEAT MAKES A LOUD POP NOISE AND I ALMOST WOUND UP IN THE BACK SEAT. I STOPPED THE CAR AND LOOKED UNDER THE SEAT TO FIND THE FRAME CRACKED. I GOT HOME TOOK THE SEAT APART AND FOUND IT HAD CRACKED ON ALL THE WELD JOINTS AND WHERE THE BOLTS WHERE THAT HELP IT TO THE METAL FRAME. I SEARCHED ONLINE ONLY TO FIND OUT THAT THIS IS A VERY COMMON PROBLEM AND 100'S OF PEOPLE ARE HAVING THE SAME ISSUE. THIS IS VERY DANGEROUS AND COULD CAUSE A TRAGIC ACCIDENT. I HAD THE SEAT WELDED BY A FRIEND SINCE YOU CANNOT BUY THE PARTS TO REPAIR. AFTER 3 WEEKS NOW MY STEEL FRAME ON THE SEAT HAS CRACKED. THESE SEATS ARE DEATH TRAMPS AND CHRYSLER SHOULD HAVE TO FIX THEM. VERY DANGEROUS, DO PEOPLE HAVE TO DIE IN ORDER FOR THIS TO BE RECTIFIED? *TR
Electrical system, Visibility, Nov 18, 2009
DURING WINTER MONTHS, HEAT SHUTS OFF AND TURNS COLD. THIS HAPPENED DURING A SNOWSTORM AND I COULD NOT DEFROST THE WINDSHIELD. I CONSIDER THIS A SERIOUS SAFETY ISSUE. I HAD TO STOP ENGINE, WAIT 5 MINUTES AND START ENGINE AGAIN. THIS HAS HAPPENED EVERY TIME THE CAR IS DRIVEN. IN THE SUMMER MONTHS, THE REVERSE HAPPENS. SUDDENLY, THE AIR CONDITIONER SUDDENLY THROWS OUT HOT AIR. *TR
Fuel system, Gasoline, Structure, Nov 16, 2009
FUEL TANK IS BELOW THE PROTECTION OF THE REAR BUMPER, MADE OF PLASTIC, AND NOT PROTECTED BY ANY MEANS FROM REAR IMPACT FROM ANOTHER VEHICLE. *TR
Seats, Nov 4, 2009
FAX ON BEHALF OF CONSTITUENT CONCERNING RECALL, WARRANTY, AND REPAIR ISSUES WITH HER JEEP'S HEATED FRONT SEAT ELEMENTS. *NJ THE CONSUMER STATED THE HEATER SEAT ELEMENT PROBLEM STARTED WITH THE RECALL. THE RECALL REPLACEMENT BURNED THE FOAM OF THE SEAT AND THERE WAS A PROBLEM WITH THE ELECTRICAL ADJUSTMENT AND IT WAS MAKING AN ODD SOUND. THE CONSUMER STATED THIS STEMMED FROM INFERIOR PARTS THAT WERE USED. THE CONSUMER STATED THE VEHICLE HAD BEEN IN THE REPAIR SHOP 4 TIMES TO REPAIR THE HEATED SEAT ELEMENT. THE CONSUMER WENT BACK TO THE DEALER AND ONCE THEY INSPECTED THE SEAT, THEY STATED THE GEAR WAS STRIPPED IN THE MOTOR AND THEY DID NOT DAMAGE IT. THE CONSUMER STATED THE DEALER REMOVED THE SEAT , BUT THEY CLAIMED THEY DIDN'T. ACCORDING TO THE CONSUMER, THE SEAT WAS NOT EVEN IN THE SAME POSITION AS TO WHEN IT WAS FIRST BROUGHT IN. *JB
Electrical system, Oct 31, 2009
1) FIRST, THE CAR CRANKS (IGNITION) SLOWLY AND THEN STOPPED CRANKING. 2) AFTER IGNITION IS TURNED OFF OR CAR STALLED, CAR DOESN'T START ANY MORE. NEED TO WAIT FOR ABOUT 15 TO 30 MIN. BEFORE CAR STARTS AGAIN. FIRST INTERMITTENT, NOW ALMOST EVERY TIME. THE CONSEQUENCE IS THAT WE BLOCKED RAILWAY CROSSINGS, DRIVEWAYS, INTERSECTIONS AND SO ON. THIS IS A SERIOUS SAFETY CONCERN ! 3) - ON 8/14/09, THE BATTERY WAS DIAGNOSED TO BE BAD. REPLACED, DIDN'T FIX THE PROBLEM. ($200) - ON 8/18/09, THE CAR WAS IN THE SHOP AGAIN, BUT MAINTENANCE GUY COULDN'T FIND ANYTHING SINCE IT WAS INTERMITTENT. ($0) - ON 9/1/09, THE CAR WAS IN THE SHOP AGAIN. THIS TIME SOME WARNING LIGHTS CAME ON. (TRANS TEMP, CHECK GAUGES) THIS TIME THEY FOUND THAT (POSSIBLE) TRANSMISSION TEMPERATURE RANGE SENSOR WOULD NOT ALLOW STARTUP. TRANSMISSION SERVICE WAS RECOMMENDED AND PERFORMED BUT DIDN'T FIX THE PROBLEM. ($385) - LATER IN OCTOBER, THE CAR WAS IN THE SHOP AGAIN. FOR 2 WEEKS WITHOUT SUCCESS. DEALER MENTIONED THAT HE WAS ONLY ABLE TO RECONSTRUCT THE FAILURE ONCE. DAILY TESTING DIDN'T SHOW THE PROBLEM ANY MORE. CAR WAS PICKED UP ON 10/26/09. SINCE THAT TIME, THE CAR IS HAVING THE PROBLEM MORE THAN 50% OF THE TIME. SEEMS THAT THE CAR NEED TO BE DRIVEN AT LEAST SEVERAL MILES UNTIL THE PROBLEM SHOWS UP. - ON 10/31/09, CAR WILL GO TO SHOP AGAIN. *TR
Wheels, Oct 29, 2009
2004 JEEP CHEROKEE HAS A PROBLEM WITH CORROSION OF THE RIM. *NJ THE CONSUMER STATED ON OCTOBER 11, 2009 WHILE DRIVING, THE LEFT FRONT TIRE BLEW OUT FORCING HIM AND HIS WIFE OFF THE HIGHWAY. WHEN THE CONSUMER WENT TO HAVE THE TIRE REPLACED, HE LEARNED THAT THE WHEEL RIM ITSELF WAS CORRODED SO BADLY THAT THE TIRE ESTABLISHMENT REFUSED TO PUT THE RIM BACK ON THE VEHICLE, CITING THE FACT THAT MOUNTING SURFACE AND SPOKES OF THE WHEEL WERE BADLY CORRODED. THE CONSUMER WAS FURTHER INFORMED THAT ALL OF THE RIMS WERE SIMILARLY CORRODED AND WERE IN NEED OF REPLACEMENT, AND IF SUCH CONDITION WERE NOT ADDRESSED SOON IT COULD AND ULTIMATELY WOULD LIKELY CAUSE THE LUGS TO SNAP AND THE WHEELS TO FALL OFF. THE CONSUMER ALSO HAD PROBLEMS WITH THE BRAKES WHICH ACCORDING TO THE SERVICE MANAGER WAS CAUSED BY A PIECE OF THE WHEEL CHROME COVER WHICH HAD BECOME DELAMINATED FROM THE LEFT FRONT WHEEL AND WAS RUBBING ON TIE ROD WHICH CAUSED THE BRAKES TO MALFUNCTION. *JB UPDATED 03/04/10.*JB
Power train, Oct 26, 2009, crash
I WAS PULLING UP TO THE CURB AT A SHOPPING CENTER AND MY 2004 JEEP GRAND CHEROKEE OVERLAND SUDDENLY JUMPED THE CURB, KNOCKED DOWN A LARGE CONCRETE PLANTER AND TOOK OUT A LIGHT POLE. THE BRAKE WOULD NOT OVERRIDE THE SUDDEN ACCELERATION. LUCKILY, NO ONE WAS ON THE SIDEWALK. THIS INFORMATION WAS REPORTED TO THE LOCAL JEEP DEALER AND TO CHRYSLER CORPORATION BUT THEY ARE NOT ADMITTING THEIR IS A PROBLEM. THE DAMAGE TO MY JEEP HAS BEEN FIXED BUT NOW I AM AFRAID TO DRIVE IT. *TR
Power train, Oct 18, 2009, crash
2004 JEEP GRAND CHEROKEE. STARTED ENGINE, WITH FOOT ON BRAKE, PUT TRANSMISSION IN DRIVE. THE CAR SUDDENLY ACCELERATED, COULDN'T STOP IT AND IT REAR-ENDED ANOTHER VEHICLE. THIS WAS IN A SHOPPING MALL PARKING LOT. *TR
Service brakes, Hydraulic, Oct 12, 2009
BRAKES MAKE WHEEL SHAKE EVERY TIME THEY ARE APPLIED. CAUSING THE CAR TO STOP POORLY. *TR
Air bags, Oct 8, 2009, crash
OCT 4 2009 DODGED DEER IN ROAD GOING ABOUT 30 MPH HIT METAL LIGHT POLE HEAD ON TAKING THE POLE OUT OF THE GROUND SPLIT BUMPER IN TWO DESTROYING FRONT END DEEP V IN RADIATOR TOTALING MY 2004 GRAND CHEROKEE, NO AIRBAGS DEPLOYED NO INJURIES INVOLVED. *TR
Visibility, Oct 4, 2009
1. MY AIR CONDITIONER STARTED ACTING UP AND NOT BLOWING THE CORRECT HEAR/AIR. 2. THE BLEND DOORS ARE BROKEN ON MY GRAND CHEROKEE 3. NOTHING YET, ITS A $1200 FIX. *TR
Visibility, Oct 2, 2009
BLEND DOORS ON JEEP GRAND CHER. BREAK AND YOU CANNOT USE DEFROST, HEAT, OR AIR. THE DEFROST NOT WORKING IS A SAFETY HAZARD AS YOU CANNOT SEE! *TR
Engine and engine cooling, Oct 2, 2009
PURCHASED IN 2008 WITH 52,000 MILES ON IT. NOISE EMANATING FROM UNDER DASH, SEEMED LIKE A VACUUM UNIT LOOSING VACUUM AND THEN THE CREAKING OR CLOSING OF A DOOR CONSTANTLY AFTER ENGINE SHUTDOWN. THIS CONTINUED UNTIL IT BEGAN PUTTING HOT AIR OUT OF THE PASSENGER SIDE WITH COLD AIR OUT OF THE DRIVERS SIDE. THEN THE FAN STOPPED WORKING ALTOGETHER. INSPECTED THE WIRING TO THE MOTOR AND FOUND IT TO BE OVERHEATED AND MELTED AT THE PLUG. PURCHASED A WIRING REPAIR KIT FROM CHRYSLER AND WAS TOLD THAT THIS WAS A "COMMON PROBLEM" WITH JEEPS! NOW I HAVE NO HEAT WHATSOEVER, BUT THE BLOWER (FAN) DOES WORK. 2004 JEEP GC LIMITED AIR CONDITIONING PROVIDES NO HEAT WITH HEAT SELECTED. THIS PROVIDES NO DEFROSTING FOR WINDSHIELD. THE FAN RELAY PRECIPITATED THIS PROBLEM. FAN RESISTOR WIRING PLUG APPEARED OVERHEATED AND MELTED AND BLEW THE SYSTEM FUSE 40 AMP RATED. THE FAN RESISTOR WAS REPLACED AT $100.00 THROUGH LOCAL PARTS SUPPLIER, CHRYSLER WANTED $300.00 FOR THE SAME PART! THIS PROBLEM APPEARS TO BE SYSTEMIC WITH CHRYSLER JEEP PRODUCTS...AND I BELIEVE THAT THEY KNOW THEY HAVE A PROBLEM, WHY ELSE WOULD THEY OFFER A REPAIR KIT FOR IT THE WIRING AND PLUG)? I HAVE READ OF HUNDREDS OF FOLK'S WHO HAVE EXPERIENCED NO HEAT ISSUES WITH A HEFTY REPAIR PRICE "OFFERED" BY CHRYSLER, WHEN IN FACT THEIR SYSTEM HAS ISSUES THAT THEY KNOW CAUSES FAILURE IN THE AIR CONDITIONING SYSTEM OF THEIR PRODUCTS AND HAVE NOT OFFERED A FIX FOR IT OTHER THAN OFFERING TO FIX IT FOR AN EXCESS OF $1000 PER VEHICLE. THEY SHOULD BE FORCED TO MAKE CORRECTION OF A FAULTY SYSTEM AT THE LEAST, AND NOT FORCE CUSTOMERS TO FOOT THE BILL FOR THEIR FAULTY SYSTEM. CUSTOMER CONFIDENCE DOES NOT SEEM TO BE A CONCERN FOR THEM WITHOUT FEDERAL MANDATE. *TR
Steering, Sep 25, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT INTERMITTENTLY THE STEERING COLUMN LOCKED WHILE DRIVING. A TECHNICIAN FROM THE DEALER CONCLUDED THAT HIS VIN WAS EXCLUDED FROM RECALL # 03V079000, STEERING GEAR BOX OTHER THAN RACK AND PINION; THEREFORE, HE WAS INELIGIBLE FOR A FREE REMEDY. NO REPAIRS WERE MADE. THE FAILURE MILEAGE AND CURRENT MILEAGES WERE 82,000.
Service brakes, Hydraulic, Sep 17, 2009
THE STEERING WHEEL VIBRATES HORRIBLY AND THE WHOLE VEHICLE PULSATES FORWARD AND BACK WHENEVER YOU TRY TO STOP. WE HAVE REPLACED THE ROTORS/PADS FIVE TIMES SINCE PURCHASING THE JEEP NEW IN 2003. IT STARTED AT 15,054 (AUG "04), THEN 24,038 (CLASS ACTION SUIT), 34,700 (TURNED), 36,000, AND NOW AGAIN AT 46,000(SEPT "09). WELL OVER $1000 INTO REPAIRS AND WE STILL DON'T FEEL THE VEHICLE IS ANY SAFER OR MAKE THE GC ANY MORE PLEASANT TO DRIVE. WE DON'T HAVE MUCH FAITH IN NHSTA DOING ANYTHING ABOUT IT AFTER READING ALL THE OTHER COMPLAINTS BUT THOUGHT WE WOULD ADD TO THE ISSUE. AREN'T RELIABLE BRAKES CONSIDERED SOMETHING OF A SAFETY ISSUE? THERE ARE PAGES AND PAGES OF COMPLAINTS ON THE INTERNET AND CHRYSLER CHOOSES TO DO NOTHING. MAYBE THEY SHOULD HAVE JUST GONE BANKRUPT SINCE THEY CAN'T BUILD A RELIABLE VEHICLE. IT SEEMS TO US A THERE SHOULD BE A RECALL TO REPAIR THE FAULTY BRAKES, ESPECIALLY AFTER A CLASS ACTION SUIT WAS ISSUED IN 2006. *TR
Electrical system, Sep 17, 2009
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN ATTEMPTING TO START THE VEHICLE IT EXHIBITED A NO-START CONDITION. THE VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. THE TECHNICIAN CONCLUDED THAT THE CAUSE OF THE FAILURE WAS THE CRANK SHAFT SENSOR. HE THEN ADDED THAT HIS VIN NUMBER WAS EXCLUDED FROM RECALL # 04V112000 (ELECTRICAL SYSTEM: STARTER ASSEMBLY), SO THE COMPONENT WOULD HAVE TO BE REPLACED UNDER WARRANTY. THE FAILURE AND CURRENT MILEAGES WERE 71,000.
Power train, Vehicle speed control, Sep 10, 2009
POWER LOSS & SURGING AT SPEED AND WHEN ACCELERATING. AUTOMATIC TRANSMISSION-FIRST OCCURRENCE WAS AT 53,022 MILES, AND REPAIRED AFTER MULTIPLE TRIPS TO DEALERS. DEALER SERVICE TECH'S. DETERMINED THAT TRANSMISSION GOVERNOR PRESSURE AND TRANSDUCER READINGS WERE ERRATIC--TRANS. GOV. PRESSURE AND TRANSDUCER WERE REPLACED UNDER WARRANTY. PRIOR TO THIS, NON-DEALER SHOP REPLACED FUEL FILTER AND PUMP, DUE TO READINGS. CAR HAS RUN FINE SINCE, BUT PROBLEM HAS RE-APPEARED. DUE TO DEALER CLOSURES, WE HAD TO GO TO A NEW DEALER SVC. DEPT., WHICH WAS NOT ABLE TO REPRODUCE THE PROBLEM. CURRENT MILEAGE IS 71,323 MILES. *TR
Steering, Sep 1, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT IT REQUIRES INCREASED STEERING EFFORT WHEN TURNING THE STEERING COLUMN, WHICH INCREASES THE RISK OF A CRASH.HE CONTACTED THE MANUFACTURER IN REFERENCE TO RECALL# 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). UPON CONTACT A REPRESENTATIVE ADVISED HIM THAT BECAUSE HIS VIN NUMBER WAS EXCLUDED FROM THE VIN RANGE, THEY WOULD NOT ASSUME ANY RESPONSIBILITY FOR THE REPAIRS. AS OF CURRENT DATE THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 72,000. THE CURRENT MILEAGE WAS UNKNOWN.
Steering, Aug 18, 2009
WHENEVER THE CONTACT MAKES A SLOW LEFT HAND TURN THE VEHICLE MAKES A GROWNING SOUND AND A RUBBING SENSATION CAN BE FELT IN THE STEERING WHEEL. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHERE THE CONTACT WAS INFORMED THAT THE PROBLEM COULD NOT BE REPRODUCED. THE CONTACT DID NOT NOTICE ANY DIFFERENCES BEFOREHAND, CURRENT AND FAILURE MILEAGE IS 52000. BML
Seats, Aug 17, 2009
THE HEADRESTS IN MY 2004 JEEP GRAND CHEROKEE OVERLAND DO NOT PROVIDE PROTECTION FROM WHIPLASH. AS I SIT IN THE SEAT, THE HEADREST IS AT LEAST 8-12 INCHES FROM MY HEAD. IF I WERE HIT FROM BEHIND, MY NECK WOULD BREAK BEFORE MY HEAD WOULD COME INTO CONTACT WITH THE HEAD REST. THIS IS CONTRARY TO THE 2005 AND NEWER JEEPS IN WHICH THE HEADREST IS DIRECTLY BEHIND THE HEAD (ABOUT AND INCH OR TWO). THE HEADRESTS SHOULD BE MODIFIED TO PROVIDE PROTECTION FROM WHIPLASH. *TR
Engine and engine cooling, Aug 10, 2009
I FIRST NOTICED THE PROBLEM NINE MONTHS AGO DURING A LONG DRIVE WITH THE A/C RUNNING, THAT THE CONDENSATION UNDER THE FRONT PASSENGER AREA WAS ENOUGH TO CAUSE A VERY SMALL AND SLOW DRIP OF WATER. I HAVE TAKEN THE CAR TO A COUPLE AUTO SHOPS AND BOTH MECHANICS SUSPECTED THAT THE DRAIN PLUG WAS DEFECTIVE, YET THE CONDENSATION DID DRAIN TOWARDS THE OUTSIDE OF THE CAR AND THEY COULD NOT FIND THE SOURCE OF THE WATER LEAK. THE CARPET WOULD BECOME SOAKED IN THE FRONT PASSENGER AREA AFTER LONG DRIVES WITH THE A/C RUNNING. THE DEALER HAS TOLD ME IT WILL COST ROUGHLY $1700 TO GET THIS REPAIRED AND THIS IS TOO COSTLY FOR ME. A MECHANIC FRIEND HAS ADVISED THAT THIS SOUNDS LIKE A MANUFACTURER DEFECT AS THE CAR ONLY HAS 54,000 MILES AND I'VE NEVER HAD ANY OTHER ISSUES. THIS OCCASIONAL DRIP HAS GROWN PROGRESSIVELY WORSE AND LAST WEEK, DURING A 3 HOUR ROAD TRIP, I ENDED UP WITH A POOL OF WATER IN THE FRONT PASSENGER AREA - ENOUGH WATER TO HAVE TO SCOOP IT OUT SEVERAL CUPS OF WATER! THAT IS RIDICULOUS. I STOPPED AT YET ANOTHER AUTO REPAIR SHOP AND WAS AGAIN ADVISED THAT THIS IS A MANUFACTURER DEFECT. *TR
Visibility, Aug 8, 2009
WHILE DRIVING DOWN THE FREEWAY THE HVAC VENTS SUDDENLY BEGAN TO BLOW HOT AIR IN AC MODE & SWITCH BACK & FORTH. LATER AFTER READING THE HAYNES MANUAL I DID A DIAGNOSTIC ON THE HEATER SYSTEM & GOT A CODE 54 SHOWING A BLEND DOOR PROBLEM. RESEARCHING THIS ON THE INTERNET JEEP FORUMS DISCOVERED THAT MANY GRAND CHEROKEE LIMITED HAVE A BLEND DOOR FAILURES DUE TO THE DESIGN (PLASTIC PINS ETC) ON THE TEMP DOORS IN THE SYSTEM. MY PROBLEM W/ THIS IS WHAT HAPPENS WHEN THIS FAILS IN THE WINTER & YOUR DEFROSTER WON'T BLOW HOT AIR ONLY COLD. SEEMS LIKE A SAFETY RELATED PROBLEM TO ME. FROM THE INTERNET FORUMS IT SOUNDS LIKE A LOT OF THE LIMITED SERIES 1999-2004 HAVE THIS PROBLEM. *TR
Visibility, Aug 6, 2009
AIR/ DEFROSTER WON'T BLOW OUT ANY AIR AT ALL OR WILL BLOW OUT HOT AIR ON ONE SIDE OF THE JEEP AND COLD AIR OUT THE OTHER SIDE EVEN THOUGH THE SETTINGS ARE THE SAME. THIS WILL HAPPEN ON AND OFF UNTIL IT BREAKS TOTALLY. I HAVE HAD MINE FIXED 3 TIMES 12/29/06, 03/28/07, 06/08/09. YOU CANNOT DEFOG/ DEFROST THE WINDSHIELD PROPERLY AND KEEP IT CLEAR WHEN YOU ARE DRIVING. EACH TIME THE DEALER REPLACED THE FAULTY PART HOUSING A 240213290, ACTUATOR 24029001, HOUSING A 2428025 AND AGAIN HOUSING A 24028025. THIS IS A KNOWN ISSUE FOR THE 2004 JEEP GRAND CHEROKEE AND YOU CAN FIND A LOT OF TALK ON THE INTERNET ABOUT THE CHEAP PLASTIC PARTS THAT ARE USED . YOU CAN FIND AFTER MARKET ALUMINUM PART BUT THAT'S NOT WHAT THE DEALER USES. THIS SHOULD NOT HAPPEN ON A JEEP THAT ONLY HAS 36,000 MILE ON IT..IT'S LIKE ITS USED ALOT. AT $800.00 A POP ITS STARTING TO ADD UP. *TR
Electrical system, Jul 21, 2009
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE WIRING HARNESS IS LOCATED ON THE DRIVER'S SIDE DOOR, BUT THE HARNESS IS TOO SMALL TO SUSTAIN ALL THE WIRES. WHEN THE DOOR IS OPENED, THE WIRES COME OUT OF THE HARNESS AND BREAK, WHICH CAUSES THE LOCKS AND INTERIOR LIGHTING TO FAIL. THE INTERIOR LIGHTING REMAINS ILLUMINATED. IF THE CONTACT TURNS OFF THE INTERIOR LIGHTING WHILE DRIVING AT NIGHT, SHE IS UNABLE TO SEE THE INSTRUMENTAL PANEL. THE REPAIR WOULD COST $400. A REPORT WAS FILED WITH THE MANUFACTURER AND THEY STATED THAT THEY WILL NOT CHARGE HER THE TOTAL COST FOR THE REPAIR. THE DEALER WILL REPLACE THE WIRES AND HARNESS AT THE COST OF $100. THE FAILURE MILEAGE WAS 45,000 AND CURRENT MILEAGE WAS 55,000.