2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Seats, Feb 28, 2010
INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6) MY DRIVER SEAT TRACK BROKE FOR MY 2004 JEEP GRAND CHEROKEE ON THE RIGHT SIDE NEXT TO THE DRIVER SIDE DOOR. IT SNAPPED IN HALF AND WHILE RESEARCHING ON THE WEB I FOUND A WEBSITE THAT EVERYONE ELSE IS VOICING THERE CONCERN. MY SEAT IS SWAYING SIDE TO SIDE AND WHEN I AM DRIVING MY SEAT LEANS BACK FAR. WHEN CALLING THE DEALERSHIP THEY SAID THAT THIS IS NOT A KNOWN ISSUE AND THAT IT WILL COST ME BETWEEN 600-800 TO FIX. THIS IS UPSETTING WHEN I CAN WELD IT TOGETHER, BUT WHEN I GET IN A ACCIDENT WILL THAT HOLD? IT IS A TERRIBLE PRODUCT AND THE METAL SHOULD HAVE BEEN STRONGER AND THICKER. [XXX] LINK TO A WEBSITE DETAILING OTHER COMPLAINTS: HTTP://VLANE.COM/POLL/30/HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
Seats, Feb 27, 2010
LEFT FRONT FRAME BRACKET ON DRIVER-SIDE POWER SEAT HAS BROKEN OR SHEARED... *TR
Engine and engine cooling, Feb 24, 2010, fire
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING ABOUT 25 MPH TOWARD A GREEN LIGHT TO MAKE A RIGHT TURN, THE VEHICLE THEN SHUT OFF. THE VEHICLE LOST ALL POWER THEREFORE THE DRIVER COULD NOT MAKE A RIGHT TURN AND THE VEHICLE CONTINUED DRIVING NT STRAIGHT AHEAD. THE FAILURE CAUSED THE CONTACT TO CRASH HEAD ON INTO ANOTHER VEHICLE. THE DRIVER ATTEMPTED TO APPLY PRESSURE TO THE BRAKES TO AVOID THE CRASH. THE DRIVER TOOK HER VEHICLE TO THE DEALER TO BE REPAIRED. THE DRIVER ALSO PAID $500 AND THE DEALER ONLY CHANGED THE SPARK PLUGS AND STATED THAT THEY COULD NOT FIND ANYTHING ELSE WRONG WITH THE VEHICLE. THE DRIVER STATED THAT HER VEHICLE WAS STILL AT THE DEALER AND THEY HAVE ENCOURAGED HER TO PICK IT UP. THE FAILURE MILEAGE WAS 62,500. THE CURRENT MILEAGE WAS 62,500.
Steering, Feb 23, 2010
I OWN A JEEP GRAND CHEROKEE 2004--THE PROBLEM I AM HAVING IS WITH THE STEERING. IT IS VERY HARD TO STEER TO THE RIGHT THE WHEEL LOCKS AND I CANNOT TURN. I TOOK THE JEEP TO HAYES CHRYSLER DODGE JEEP AND WAS TOLD I NEEDED A POWER STEERING PUMP AND PRESSURE LINE AND A POWER STEERING GEAR BOX. THE TOTAL QUOTE IS $1601.00--I COULD NOT AFFORD THAT SO I TOOK IT TO MIDAS AND THEY ADVISED ME THERE WAS A RECALL ON THIS PART AND JEEP SHOULD REPLACE THE PART FREE OF CHARGE. I PULLED THE RECALL NOTICE AND IT DOES STATE TO TAKE THE VEHICLE TO THE DEALER AND IT WOULD BE REPLACED. I WAS TOLD BY THE DEALER AND ALSO CHRYSLER THAT MY VN # WAS NOT ON THE RECALL LIST....I AM VERY UPSET BECAUSE MY VEHICLE IS DOING THE SAME THING AS STATED IN THE RECALL BUT SINCE MY VIN NUMBER IS NOT LISTED THEY CANNOT DO ANYTHING. PLEASE ADVISE ME WHAT IC AN DO AT THIS POINT. WHEN I FIRST PURCHASED THE VEHICLE I TOOK IT BACK THE SAME MONTH AND TOLD THEM SOMETHING WAS WRONG WITH THE STEERING I DO HAVE DOCUMENTATION. I ALSO TOOK IT BACK A 2ND TIME AND THEY TOLD ME THEY COULD NOT FIND ANYTHING. *TR
Seats, Feb 23, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE PLATFORM FRAME OF THE DRIVER'S SEAT BROKE THREE TIMES. WHILE DRIVING APPROXIMATELY 25 MPH, THE SEAT BEGAN TO SHAKE WHICH ALERTED HIM TO THE FAILURE. THE FIRST TWO TIMES, HE WELDED THE SEAT TOGETHER, AND THE THIRD TIME, HE SCHEDULED AN APPOINTMENT FOR 02/26/2010 WITH THE DEALER. HE CALLED THE MANUFACTURER, FILED A COMPLAINT WITH A REPRESENTATIVE, AND WAS INSTRUCTED TO TAKE THE VEHICLE TO A DEALER. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE CURRENT MILEAGE WAS APPROXIMATELY 67,750. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. UPDATED 03/26/10. *LJ THE CONSUMER STATED WHEN THE SEAT BROKE, IT CAUSED IT TO SHIFT AND IT BECAME UNSTABLE. CHRYSLER REFUSED TO PAY FOR THE REPAIRS BECAUSE THEY STATED THE SEAT FAILED DUE TO THE WELD. THE CONSUMER STATED THE SEAT CRACKED BEFORE IT WAS WELDED. UPDATED 04/16/10.*JB UPDATED 04/28/10.*JB UPDATED 09/13/10
Engine and engine cooling, Feb 15, 2010
MY 2004 JEEP GRAND CHEROKEE LIMITED HAS EITHER A HOLE IN ONE OF THE PISTONS OR A BROKEN CONNECTING ROD. THIS JUST HAPPENED ONE DAY AS I LEFT WORK. THE VEHICLE WOULD NOT ACCELERATE PROPERLY AND RAN VERY ROUGH. *TR
Visibility, Feb 12, 2010
WHILE DRIVING WITH DEFROSTERS ON, THE HEAT SUDDENLY TURNS TO COLD AND DOES NOT DEFROST THE WINDSHIELD. WAS TOLD BY DEALER THAT BLEND DOORS WERE DEFECTIVE AND THE DASHBOARD HAD TO BE REMOVED. THIS STARTED HAPPENING ABOUT 6 MONTHS AFTER I BOUGHT THE CAR. THIS IS A DEFINITE SAFETY HAZARD SINCE YOU CAN'T DE-ICE THE WINDSHIELD WHILE DRIVING. I FEEL THE MANUFACTURER SHOULD MAKE THE NEEDED REPAIRS AT NO COST TO THE CUSTOMER SINCE THIS IS VERY HAZARDOUS. *TR
Air bags, Vehicle speed control, Feb 11, 2010, crash
DRIVING 2004 JEEP GRAND CHEROKEE LTD ON SERVICE ROAD OF I75 IN DALLAS. NORMAL ROAD CONDITIONS AND VISIBILITY. SUDDEN ENGINE ACCELERATION WHICH COULD NOT BE SLOWED BY BRAKING AND SHIFTING INTO NEUTRAL. TO AVOID A REAR END COLLISION, THE JEEP CRASHED HEAD-ON THROUGH IRON FENCING AND INTO TREES. THE AIRBAGS DID NOT DEPLOY. CAR WAS DEEMED A TOTAL LOSS BY THE INSURANCE COMPANY. I HAD THE CAR INSPECTED BY MASTER MECHANICS BEFORE IT WAS TAKEN OFF BY THE INSURANCE COMPANY. THEIR REPORT SAID THAT THE "THROTTLE CABLE LINKAGE SLEEVE SLID UNDER THE THROTTLE BODY PIVOT CAUSING THE THROTTLE TO REMAIN OPEN." *TR
Fuel system, Gasoline, Feb 4, 2010
THROTTLE STICKS - JEEP GRAND CHEROKEE ACCELERATES ON IT'S OWN. NEED TO FLOOR BRAKE AND THROW INTO NEUTRAL TO PREVENT CRASH. SO FAR "THROTTLE POSITION SENSOR" HAS BEEN REPLACED TWICE. SAME SYMPTOMS AS CURRENT PROBLEM REPORTED IN MEDIA BY TOYOTA. REPORTED TO CHRYSLER/JEEP ON 2/4/10. *TR
Seats, Feb 4, 2010
2004 JEEP GRAND CHEROKEE. 76,000 MILES. PURCHASED NEW, I AM THE ONLY OWNER. WHILE TURNING INTO WORK, THE DRIVER SEAT BRACKET (THE BRACKET THAT CONNECTS THE SEAT TO THE FLOOR) BROKE IN THE FRONT LEFT (IF LOOKING FORWARD). NOW THE SEAT SWAYS AND ALL OF THE WEIGHT IS STRESSED ON JUST ONE CORNER OF THE BRACKET. ACCORDING TO ONLINE REPORTS, THIS COSTS UP TO $1000 TO GET FIXED AT A DEALER. OTHER REPORTS OF THE BRACKET BREAKING WHILE PEOPLE ACCELERATING AND FALLING INTO THE BACK SEAT. *TR
Visibility, Jan 30, 2010
2004 JEEP GRAND CHEROKEE LTD OVERLAND WINDOW ON FRONT PASSENGER SIDE, SUDDENLY FELL DOWN INTO DOOR. (THEY ARE ELECTRIC WINDOWS.) AWAY FROM HOME AND FEMALE, INCLEMENT WEATHER, AND UNABLE TO LOCK CAR TO SECURE WHILE DOING BUSINESS IN AN AREA THAT WAS NOT VERY SAFE. SITS ON PLASTIC TRACK AND NAPA SAID IT IS A KNOWN OCCURRENCE, REPLACED WITH METAL TRACK. TWO MONTHS LATER THE SAME THING HAPPENED TO THE DRIVERS WINDOW, PARKED FOR EVENT CAME OUT THAT WINDOW IS HALF WAY DOWN. HAD GUEST TRAVELING WITH ME 30 HAD TO DRIVE 30 MILES AT NIGHT ON FREEWAY, INCLEMENT WEATHER WITH WINDOW DOWN. JUST WAITING FOR THE BACK WINDOWS TO FALL INTO DOOR, WILL REPLACE WHEN I CAN AFFORD TO. THIS IS DEFINATELY A MANUFACTURES DEFECT.*TR
Visibility, Equipment, Jan 19, 2010
DEFECT WITH MOTOR AND REGULATORS IN WINDOWS. *TR
Seats, Jan 14, 2010
I HAVE A 2004 JEEP GRAND CHEROKEE THAT HAS THE HEATED SEAT ISSUE, RECALL J14 AND CALLED THE DEALERSHIP 3 WEEKS AGO WITHOUT A RESPONSE. THEY SET UP AN APPOINTMENT FOR ME TO GO IN JAN. 7TH TO GET IT FIXED AND WHEN I WENT IN THEY NEVER EVEN HAD THE PARTS TO FIX IT. SO THEY GOT MY INFORMATION AND SAID THEY WOULD CALL ME WITH AN ETA AND IT HAS BEEN OVER A WEEK NOW WITHOUT ANY CONTACT FROM THEM. WHEN I CALLED TODAY I GAVE THEM MY INFORMATION AGAIN AND THEY TOLD ME ONLY 300 PARTS WERE BEING SHIPPED TO THE WHOLE STATE ON MONDAY AND THAT I MAY OR MAY NOT GET IT DONE EVEN AFTER THAT. TO ME, HAVING HEATED SEATS THAT MAY EXPLODE AND CAUSE FIRES IS A PRETTY BIG SAFETY ISSUE THAT SHOULD NOT TAKE OVER A MONTH (WHEN ALL SAID AND DONE) TO FIX ESPECIALLY LIVING IN A COLD STATE LIKE COLORADO WHERE THESE SEATS ARE NEEDED. BY SCHEDULING AN APPOINTMENT TO FIX IT, THEN NOT HAVING THE PARTS TO DO IT, THEN NEVER CALLING ME BACK TO SET UP A NEW TIME THAT IS COMPLETELY UNACCEPTABLE AND WELL OUTSIDE OF A REASONABLE TIME FOR SOMETHING AS SERIOUS AS THIS. *TR
Electrical system, Interior lighting, Jan 14, 2010
2004 JEEP GRAND CHEROKEE WITH 46,636 MILES OUT, NO POWER IN DRIVER DOOR TO THE DOOR LOCKS, EXTRA MIRRORS OR DOME LIGHTS. BROKEN WIRE WAS FOUND IN WIRE BOOT BETWEEN DOOR AND AUTO BODY. WIRE FAILED DUE TO METAL FATIGUE OF FAULTY WIRE THAT SHOULD HAVE NEVER BEEN USED IN THIS LOCATION. *TR
Visibility, Jan 11, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE HEATER DOORS IN HER VEHICLE BROKE WHICH LEFT HER WITH NO HEAT AND NO DEFROSTER. THERE WERE NO WARNING LIGHTS PRIOR OR AFTER THE FAILURE OCCURRED. SHE HAS NOT TAKEN THE VEHICLE TO THE DEALER OR SPOKEN WITH THE MANUFACTURER. THE VEHICLE WAS REPAIRED ON 12/17/2009 BY A LOCAL REPAIR SHOP. THE CURRENT MILEAGE WAS APPROXIMATELY 87,000. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Visibility, Jan 7, 2010
BLEND DOORS BROKEN ON PASSENGER SIDE SO NO HEAT COMES FROM DASH. NO USE OF DEFROSTER ON PASSENGER SIDE.. THIS CANT BE GOOD FOR THE WINDSHIELD WITH HOT AND COLD AIR BLOWING ON IT. REPAIR COSTS ARE RIDICULOUS FOR A FACTORY PROBLEM THAT MANY PEOPLE SEEM TO HAVE. *TR
Service brakes, Hydraulic, Jan 5, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE STOPPING THE VEHICLE IN THE SNOW THE BRAKES WOULD LOCK UP, CAUSING THE VEHICLE TO SLIDE. SINCE THE VEHICLE IS OUT OF WARRANTY THE DEALER WILL NOT REPAIR THE VEHICLE AT NO CHARGE. THE CONTACT FEELS THE MANUFACTURER SHOULD REPAIR THE VEHICLE FOR FREE DUE TO THE SAFETY RISK OF A POTENTIAL CRASH. THE FAILURE MILEAGE WAS 12,000.
Seats, Jan 4, 2010
RE: 2004 JEEP CHEROKEE DRIVER SIDE SEAT FRAME BROKE AGAIN AFTER DEALER SO CALLED REPAIR. *TR
Seats, Jan 4, 2010
DRIVER'S SIDE SEAT BRACKET HAS BROKEN. I HAVE WELDED ONCE AND IT HAS BROKEN AGAIN. I AM NOT A LARGE MAN (ABOUT 185LBS) AND FEEL THIS SHOULD NOT HAVE HAPPENED UNDER NORMAL USE. MANY JEEP OWNERS HAVE COMPLAINTS ON THIS. *TR
Electrical system, Jan 4, 2010
CAR KEEPS CUTTING OFF WHILE DRIVING. HAS DONE IT SEVERAL TIMES ON HIGHWAY, RURAL ROADS AND MAIN ROADS. IT HAS CAUSED ME TO ALMOST HAVE SEVERAL WRECKS. WHEN THE CAR CUTS OFF, I LOSE ALL POWER. I HAVE BEEN STRANDED SEVERAL TIMES WITH MY AUTISTIC SON. I HAVE HAD TO WALK BACK HOME OR GET SOMEONE TO COME GET ME IF IT WAS FURTHER AWAY. I HAVE HAD TO USE SOMEONE CAR BECAUSE I AM AFRAID IT WILL DO IT AND I WILL WRECK. AFTER A WHILE IT WILL START AGAIN, BUT DOES THE SAME THING OVER AND OVER AGAIN. IT STARTED OFF ABOUT 1 MONTH AGO WHEN I WOULD JUST CRANK THE CAR AND THE FIRST TIME IT WOULD NOT CRANK BUT THE 2ND TIME IT WOULD. IN THE LAST 2 WEEKS I HAVE BEEN STRANDED OR BE DRIVING AND HAVE TO PUT IT IN NEUTRAL TO SEE IF IT WILL CRANK. IT DOES AND THEN I PUT IN DRIVE. IT CUTS OFF AGAIN. I HAVE TO PULL OVER TO THE SIDE OF THE ROAD NO MATTER WHERE YOU ARE AND SOMETIMES IF YOU ARE GOING ON THE HIGHWAY AT THE SPEED AND YOUR CAR CUTS OFF, YOU LOSE POWER AND COULD EASY WRECK. IF I WAS TO PULL OUT AND IT CUT OFF, I COULD BE HIT AND KILLED OR A FAMILY MEMBER IN THE CAR WITH ME. I WAS STRANDED ACROSS THE STREET ABOUT 2 WEEKS AGO AND I WAS ACROSS THE STREET FROM A JEEP DEALERSHIP. A GENTLEMAN CAME OVER AND BROUGHT SOME EQUIPMENT WHEN I TOLD HIM WHAT HAD HAPPENED AND HE TOLD ME THAT THE CRANK SHAFT SENSOR WENT OUT. THERE IS A RECALL ON THAT PART BUT NOT ON MINE. I HAVE TALKED TO THE DAIMLER CHRYSLER ON DECEMBER 29, 2009 AND TOLD THEM OF THE INCIDENT AND WAS GIVEN A CASE NUMBER AND WAS TOLD SOMEONE WOULD CALL ME BACK. A GENTLEMAN DID CALL BACK AND LEFT ME A MESSAGE THAT THEY HAD MADE A DECISION. I WAS NOT AT THE PHONE AT THE TIME HE LEFT THE MESSAGE. HE LEFT HIS NAME AND NUMBER AND I HAVE CALLED BACK. HE WAS SUPPOSE TO CALL ME BACK THE FOLLOWING DAY AND HE DID NOT. *TR
Electrical system, Latches/locks/linkages, Jan 1, 2010
THIS IS MY 2ND BRAND NEW JEEP GRAND CHEROKEE I HAD A 1994 AND NOW HAVE 2004 IN BOTH VEHICLES AFTER A WHILE IT SEEMS FROM OPENING THE DOORS WIRES GET PINCHED AND THE ELECTRIC WINDOWS START TO NOT WORK PROPERLY DOOR LOCKS DON'T WORK PROPERLY AND I THINK IT IS NO COINCIDENCE IT HAS HAPPENS TO BOTH VEHICLES INABILITY TO LOCK DOORS OR ROLL THE ELECTRIC WINDOWS UP OR DOWN IS A REAL SAFETY ISSUE ESPECIALLY IN INCLEMENT WEATHER OR INABILITY TO LOCK DOORS AT TIMES WITH THE CRIME ELEMENT PLEASE REPLY TO MY MESSAGE ASAP I HAVE HAD IT FIXED 1 TIME AND IT DIDN'T LAST LONG I THIS ISSUE NEEDS TO BE ADDRESSED I HAVE 2 OF THESE VEHICLES AND IT HAS HAPPENED TO BOTH OF THEM A COINCIDENCE I DON'T THINK SO. *TR
Seats, Dec 29, 2009, fire
TL*THE CONTACT OWNED A 2004 JEEP GRAND CHEROKEE LIMITED. WHILE DRIVING, SHE TURNED ON THE AIR CONDITIONER AND SMOKE STARTED COMING FROM UNDER THE PASSENGER SIDE FLOOR BOARD; NEAR THE AIR VENTS. THE FIRE DEPARTMENT EXTINGUISHED THE FIRE. THE CAUSE OF THE FAILURE HAS NOT BEEN DETERMINED. THE FAILURE MILEAGE WAS 67,000. UPDATED 01/20/10. *LJ THE CONSUMER STATED ONCE SHE PULLED OVER, FIRE BEGAN EMITTING FROM THE PASSENGER FLOORBOARD. A RECALL REGARDING THE HEATED SEATS WAS ISSUED IN 2005 AND 2006. THE CONSUMER TOOK THE VEHICLE TO HAVE THE REPAIRS DONE. A SECOND RECALL WENT OUT IN NOVEMBER. UPDATED 01/21/10.*JB
Visibility, Dec 24, 2009
THERE IS CREAKING FROM THE DASH SECONDS AFTER SHUTTING THE ENGINE OFF. COLD AIR BLOWS FROM ONE SIDE OF THE DASH EVEN WHEN YOU HAVE THE HEAT TURNED ON HIGH. DEALER SAYS THIS IS THE BLEND DOOR PROBLEM. I ALREADY HAD THIS UNIT REPLACED AT 70K MILES AND NOW IT IS FAILING AGAIN. DEALER STATES IT IS DUE TO THE DESIGN OF USING PLASTIC PARTS THAT BREAK. *TR
Visibility, Dec 17, 2009
THE BLEND DOORS IN MY CHRYSLER 2004 JEEP GRAND CHEROKEE HAVE DETERIORATED AND FALLEN INTO THE PLENUM BOX WHERE THEY ARE HOUSED. I HAVE LEARNED FROM THE DEALERSHIP THIS IS A KNOWN DEFECT BY THE CHRYSLER ENGINEERS. MY WINDOWS FROST UP DO TO NOT HAVING ANY HEAT CREATING A DANGEROUS SITUATION DUE TO THE FACT I CANNOT SEE OUT MY WINDOWS . THE DEALERSHIP AND REPAIR SHOPS WANT OVER A THOUSAND DOLLARS TO FIX THE PROBLEM. *TR
Visibility, Dec 13, 2009
AT 39,000 MILES BLEND DOORS ON AIR AND HEATING NOT WORKING PROPERLY. ONE SIDE BLOWS COLD AND OTHER BLOW HOT. THREE REPAIRS DONE BY DEALER AND STILL HAVE THE PROBLEM. *TR