2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Seats, Jul 27, 2010
FRONT DRIVERS SIDE SEAT BROKE OF RAIL AND FRAME. *TR
Power train, Jul 13, 2010, crash
MY JEEP WAS PARKED FACING DOWN A HILL IN A PARKING LOT. I WENT TO GET INTO IT, STARTED IT AND THEN EXITED THE VEHICLE AS IT WAS HOT AND I WAS LETTING THE AC GET GOING. AS I EXITED THE VEHICLE IT STARTED TO ROLL DOWN THE HILL AND PROCEEDED TO HIT 2 PARKED CARS , JUMP A CURB THROWING MY SISTER IN LAW OUT AS SHE WAS NOT ALL THE WAY IN THEN CONTINUED DOWN THE HILL UNTIL IT HIT A TREE AND STOPPED. I NEVER TOOK IT OUT OF PARK AND WHEN WE GOT TO IT THE GEAR SHIFT WAS IN NEUTRAL. MY SISTER SUFFERED A BROKEN CLAVICLE, TORN LIGAMENTS IN HER KNEE, SEVERELY BRUISED RIBS AND PELVIS AND MY JEEP IS TOTALED. APPARENTLY THIS IS NOT A NEW PROBLEM AS I HAVE BEEN DOING MY RESEARCH. WHEN WILL THIS BE STOPPED AND HOW MANY MORE PEOPLE HAVE TO DIE OR BE INJURED? *TR
Power train, Jul 11, 2010, crash
MY 2004 JEEP GRAND CHEROKEE LAREDO SHIFTED BY ITSELF OUT OF PARK AFTER ENGINE WAS STARTED, HIT 2 PARKED CARS, JUMPED A CURB AND THREW MY SISTER OUT OF CAR AND STOPPED WHEN IT HIT A LARGE TREE. *TR
Visibility, Jul 8, 2010
VISIBILITY IS IMPAIRED ON MY 2004 JEEP CHEROKEE LIMITED. *TR
Latches/locks/linkages, Jul 7, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. BOTH OF THE FRONT DOORS WOULD NOT OPEN FROM THE OUTSIDE OF THE VEHICLE. THE CONTACT STATED THAT SHE HAD TO ENTER THE VEHICLE FROM THE REAR IN ORDER TO OPEN THE FRONT DOORS. THE VEHICLE WAS NOT TAKEN TO THE DEALER FOR DIAGNOSTIC TESTING. THE CONTACT STATED THAT INTERMITTENTLY NONE OF THE DOORS WOULD OPEN FROM OUTSIDE OF THE VEHICLE WHICH FORCED HER TO ENTER THE VEHICLE FROM THE TRUNK. THE FAILURE MILEAGE WAS UNKNOWN AND THE CURRENT MILEAGE WAS 55,936.
Engine and engine cooling, Power train, Vehicle speed control, Jul 5, 2010, crash
WHILE PARALLEL PARKING, WITH MY RIGHT FOOT ON THE BRAKE PEDAL, I SHIFTED THE AUTOMATIC TRANSMISSION OUT OF REVERSE. IMMEDIATELY THE ENGINE RAPIDLY REVVED UP AND LURCHED FORWARD. I PRESSED MORE FIRMLY ON THE BRAKE, CAUSING THE CAR (A 2004 JEEP GRAND CHEROKEE) AND MOTOR TO PAUSE, THEN THE MOTOR RAPIDLY REVVED UP AGAIN, OVERCOMING BRAKING. HORRIFIED, AND UNABLE TO STOP THE CAR, I WATCHED AS THE CAR RACED INTO THE VEHICLE AHEAD OF ME. IMMEDIATELY AFTER THE IMPACT, THE ENGINE RETURNED TO NORMAL IDLE. I THEN CHECKED THE CAR: CRUISE CONTROL WAS OFF, MY HANDS WERE STILL GRIPPING THE STEERING WHEEL IN ORDER TO PROVIDE ADDITIONAL LEVERAGE FOR MY FOOT ON THE BRAKE PEDAL, MY RIGHT FOOT WAS STILL FIRMLY IN THE MIDDLE OF THE BRAKE PEDAL AND NOT NEAR THE ACCELERATOR PEDAL, AND THE GEAR SHIFT LEVER WAS IN NEUTRAL. THE VEHICLE AHEAD OF ME SUSTAINED DAMAGE TO ITS BUMPER AND TAILGATE. THIS IS THE 4TH TIME THIS HAS HAPPENED WITH THIS VEHICLE, THE FIRST TWO OF WHICH WERE REPORTED TO YOU EARLIER. IN ALL THREE EARLIER CASES, I WAS ABLE TO BARELY AVOID AN ACCIDENT, BUT NOT THIS TIME. AS NOTED EARLIER, THE JEEP MECHANIC WAS NOT ABLE TO FIND ANY CAUSATIVE PROBLEM. *TR
Seats, Jun 26, 2010
2004 JEEP GRAND CHEROKEE E FRONT DRIVER'S SEAT BROKEN CHANGED IT ONCE WITH THE DEALERSHIP BUT IT BROKE AGAIN FROM READING ONLINE COMMENTS FROM OTHER JEEP OWNERS THIS IS AN ON GOING PROBLEM WITH THE FRAME OR SEAT BRACKET SINCE I CHANGED THE FRAME IT BROKE WITHIN 6 MONTHS OF REPAIRING IT AVERAGE COST FOR NEW SEAT FRAME IS ABOUT 600 DOLLARS AT DEALERSHIP AND IT'S NOT FAIR TO HAVE JEEP OWNERS PAY OVER AND OVER AGAIN TO FIX A PROBLEM WITH THEIR JEEP WHEN IT'S JEEPS FAULT. *TR
Vehicle speed control, Jun 25, 2010
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED WHILE DRIVING AT UNKNOWN SPEEDS, THE ACCELERATOR PEDAL BECAME STUCK IN THE OPEN THROTTLE POSITION. THE CONTACT PLACED THE VEHICLE INTO NEUTRAL AND APPLIED CONSTANT, STEADY PRESSURE TO THE ACCELERATOR UNTIL THE PEDAL RELEASED. THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY WHERE THEY DIAGNOSED THE ACCELERATOR THROTTLE PLATE HOUSE AS FAULTY. THE DEALER WAS CONTACTED TO OBTAIN THE PART HOWEVER, THE PART WAS ON BACKORDER UNTIL FURTHER NOTICE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE AND CURRENT MILEAGE WAS 119,000.
Engine and engine cooling, Jun 15, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO CHANGE THE OIL, THE OIL FILL CAP BROKE IN HALF RESULTING IN HALF OF THE FILL CAP BECOMING STUCK DOWN IN THE OIL VALVE. THE CONTACT STATED THAT HE NO LONGER PUT OIL IN THE VEHICLE DUE TO THE FAILURE. THE CONTACT CALLED THE MANUFACTURER WHO STATED THAT THE FAILURE WAS A KNOWN ISSUE. THE VEHICLE HAD NOT BEEN REPAIRED WHEN THE COMPLAINT WAS FILED. THE VIN WAS UNAVAILABLE WHEN THE COMPLAINT WAS FILED. THE CURRENT AND FAILURE MILEAGES WERE 78,085.
Seats, Jun 8, 2010
FRONT SEAT SUPPORT BREAKS. *TR
Engine and engine cooling, Jun 1, 2010
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT NOTICED THAT THE OIL PAN HAD BEGUN TO EXHIBIT RUST. THE MANUFACTURER WAS CONTACTED AND INFORMED THE CONTACT THAT THEY WERE NO LONGER MANUFACTURING THE PART NEEDED FOR HER VEHICLE AND WOULD NOT PROVIDE ANY FURTHER ASSISTANCE. THE VEHICLE WAS NOT DIAGNOSED NOR WAS IT REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE 104,000.
Electrical system, May 25, 2010
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT SPEEDS OF 25 MPH, THE VEHICLE STALLED WITHOUT WARNING. AFTER SEVERAL ATTEMPTS, THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE DEALER PERFORMED A DIAGNOSTIC AND DISCOVERED THAT THE CRANKSHAFT POSITION SENSOR HAD FAILED DUE TO EXCESSIVE MOISTURE. THE CONTACT WAS ABLE TO LOCATE NHTSA RECALL CAMPAIGN ID NUMBER 04V112000 (ELECTRICAL SYSTEM: STARTER ASSEMBLY) AND INQUIRED WITH THE MANUFACTURER WHO ADVISED THE CONTACT THAT HIS VIN WAS NOT INCLUDED IN THE RECALL. THE VEHICLE WAS LEFT IN POSSESSION OF THE DEALER WHO WAS REPLACING THE CRANKSHAFT POSITION SENSOR AT THE OWNER'S EXPENSE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 123,000.
Seats, May 21, 2010
THE DRIVERS SEAT BACK WILL NOT STAY IN AN UPRIGHT POSITION, IT GRADUALLY RECLINES, EVEN WHILE THE VEHICLE IS PARKED. *TR
Visibility, May 17, 2010
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Seats, May 17, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED WHEN GETTING INTO THE DRIVER SEAT, HE HEARD THE METAL BRACKET UNDER THE SEAT SNAP. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALERSHIP BUT NO REPAIRS WERE PERFORMED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS APPROXIMATELY 80,900. THE CURRENT MILEAGE WAS APPROXIMATELY 81,000.
Seats, May 9, 2010
DRIVERS SEAT ROCKS BROKEN BRACKETS THAT HOLD THE SEAT TO THE CAR. I HAVE SEEN THOUSANDS OF FAILURES OF THESE BRACKETS REPORTED ON LINE. THE FIX IS A NEW $1000 SEAT WHICH OFTEN GETS OVERLOOKED AND PEOPLE ARE WELDING (THAT'S WHAT WE PLAN TO DO) A BRACKET WHICH MAY CREATE ADDITIONAL SAFETY ISSUES. *TR
Visibility, May 4, 2010
2004 JEEP CHEROKEE BLEND DOORS. I HAVE TO USE A TOWEL WHILE DRIVING TO WIPE THE INTERIOR WINDSHIELD SINCE MY DEFROSTER HAS GONE BAD. WHY DOES CHRYSLER NOT COVER THIS AS I CONSIDER THAT TO BE A MAJOR SAFETY ISSUE. *TR
Electrical system, Apr 23, 2010
THE ELECTRICAL SYSTEM IS NOT WORKING ON MY 2004 JEEP GRAND CHEROKEE. THE GAUGES FOR THE SEATBELT AND AIR BAG STAY ON. THE POWER WINDOWS AND BREAK LIGHTS WORK SPORADICALLY. I HAVE TAKEN MY VEHICLE TO VARIOUS SERVICE PROVIDERS TO CHECK IT AND I KEEP GETTING THE SAME RESULTS. THE SYMPTOMS ARE FIXED TEMPORARILY. I HAVE CONTACTED JEEP WITHOUT SUCCESS AND THEY HAVE NO RECORD OF ANY RECALLS ON THIS TYPE PROBLEM. *TR
Visibility, Seats, Equipment, Apr 12, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH COMING FROM A COMPLETE STOP THE POWER WINDOWS AND POWER DOOR LOCKS FAILED TO OPERATE WHEN ENGAGED. THE ADDITIONALLY, A NOISE SOUNDED FROM THE INSTRUMENT PANEL WHENEVER ENGAGING THE POWER WINDOW SWITCH. THE VEHICLE HAD A RECALL REPAIR PERFORMED UNDER NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). HOWEVER, THE FAILURE CONTINUED TO OCCUR AFTER THE RECALL REPAIR. THE POWER WINDOWS AND POWER DOOR LOCKS FAILURES HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT. THE FAILURE MILEAGE WAS 80,000. THE CURRENT MILEAGE WAS 95,000.
Vehicle speed control, Apr 12, 2010, crash
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT WAS DRIVING APPROXIMATELY 5 MPH ATTEMPTING TO PARK THE VEHICLE AND A SUDDEN ACCELERATION OCCURRED WHICH CAUSED THE VEHICLE TO CRASH INTO A POLE. THE ENGINE WAS TURNED OFF AND RESTARTED. THERE WAS NO PERSONAL INJURY. THE VEHICLE SUSTAINED DAMAGES TO THE DRIVER SIDE FRONT BUMPER. THE POLICE WAS NOT CALLED TO THE SCENE. THE VEHICLE RESUMED NORMAL OPERATION. THE FAILURE MILEAGE WAS 77,575.
Seats, Mar 18, 2010
METAL BRACKET HOLDING DRIVER SEAT TO THE FLOOR HAS BROKEN TWICE DURING THE OWNERSHIP OF THIS VEHICLE. I WEIGH 250LBS, I'M HEAVY, BUT WE'RE TALKING ABOUT METAL THAT HAS COMPLETELY SNAPPED IN TWO. TWICE. *TR
Seats, Mar 16, 2010, fire
TL*-THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LIMITED. WHILE THE CONTACT WAS DRIVING APPROXIMATELY 70 MPH, THE DRIVER SIDE HEATED SEAT UNEXPECTEDLY ACTIVATED WITHOUT ASSISTANCE. THE SEAT EXERTED EXCESSIVE HEAT. THE FAILURE OCCURRED SPORADIC. THE CONTACT PULLED OVER TO THE SIDE OF THE ROAD AND WAITED UNTIL THE SEAT WAS COMPLETELY COOLED DOWN BEFORE HE CONTINUED TO DRIVE THE VEHICLE. THERE WAS A RECALL UNDER NHTSA CAMPAIGN ID NUMBER 06V197000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). THE VIN WAS EXCLUDED FROM THE RECALL DEFECT. THE VEHICLE WAS TAKEN TO THE DEALER FOR THE IDENTICAL FAILURE ON FIVE SEPARATE OCCASIONS WHERE DIAGNOSTIC TESTING WAS PERFORMED. WHEN THE DEALER PERFORMED THE MOST RECENT DIAGNOSTIC TESTING THE TECHNICIAN INFORMED THAT THE OWNER HE WOULD BE RESPONSIBLE FOR FIFTY PERCENT OF THE REPAIR COST. THE VEHICLE HAD NOT BEEN REPAIRED AT THE TIME OF THE COMPLAINT . THE FAILURE MILEAGE WAS 35,000. THE CURRENT MILEAGE WAS 104,500. UPDATED 11/16/10. *LJ
Seats, Mar 11, 2010
I HAVE A 2004 GRAND CHEROKEE LAREDO. TODAY WHILE GETTING INTO MY JEEP, MY DRIVERS SEAT FRAME BROKE. LOOSE IN THE FRONT LEFT CORNER. NOW MY DRIVER SEAT ROCKS WHEN I APPLY THE BRAKE OR GIVE GAS. WOW, THANK THE LORD I WAS NOT DRIVING WHEN THIS HAPPENED. I HAVE CONTACTED CHRYSLER ABOUT THIS TO SEE IF THEY WILL ASSIST WITH REPAIR EVEN THOUGH I HAVE 70,000 MILES OF USE. AFTER DOING SOME RESEARCH, IT APPEARS THIS IS A KNOWN ISSUE YET NO RECALLS ARE PERFORMED. IT'S GOING TO COST ME ROUGHLY $700.00 TO GET THIS FIXED. BELOW IS A LINK I FOUND WITH A LOT OF COMPLAINTS AROUND THIS ISSUE. HTTP://VLANE.COM/POLL/30/2001-JEEP-GRAND-CHEROKEE-HAS-YOUR-DRIVER-SIDE-FRONT-SEAT-BROKEN-ON-THIS-JEEP. *TR
Engine and engine cooling, Mar 10, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH THE VEHICLE SUDDENLY BEGUN TO LOOSE POWER. IN ORDER TO RESUME NORMAL ENGINE POWER THE VEHICLE HAD TO BE SHUT OFF AND THEN TURNED BACK ON. THE VEHICLE HAD NOT BEEN DIAGNOSED BY THE DEALERSHIP AND THERE WERE NO PRIOR WARNINGS. THE CURRENT AND FAILURE MILEAGES WERE 92500.
Vehicle speed control, Mar 3, 2010
WHEN PREPARING TO GO THROUGH A CAR WASH, I WAS GIVEN AN ANNOUNCEMENT RELATING TO SUDDEN ACCELERATION RELATING TO "SOME JEEP AND TOYOTAS". BEING A JEEP OWNER, I CONTACTED A JEEP DEALER. THEY HAVE HEARD NOTHING OF THIS AND DO NOT HAVE A RECALL FOR IT. I HAVE EXPERIENCED THE SUDDEN ACCELERATION TWICE.. *TR