2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Steering, Service brakes, Hydraulic, Nov 23, 2010
WHEN I DRIVE MY CAR AND I START TO BRAKE AT IN THE SPEED RANGE OF 20MPH TO 65MPH, MY BRAKE PEDAL STARTS TO VIBRATE AND MY STEERING WHEEL STARTS TO SHAKE UNCONTROLLABLY, I HAVE TO START PUMPING THE BRAKES FOR THE STEERING WHEEL TO BECOME NEARLY MODERATELY CONTROLLABLE. I HAVE BEEN READING ONLINE THAT MANY PEOPLE WITH THE SAME YEAR JEEP GRAND CHEROKEE HAVE BEEN HAVING THE SAME PROBLEM. EVEN WITH EARLIER MODELS. WHY HASN'T THERE BEEN A RECALL ON THIS YET, THERE IS SOMETHING OBVIOUSLY WRONG WITH THE BRAKE OR STEERING SYSTEM.
Exterior lighting, Nov 18, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SOMEONE ALERTED HER THAT NONE OF HER BRAKE LIGHTS WORKED WHEN SHE DEPRESSED THE BRAKE PEDAL EXCEPT THE TAIL LIGHT AT THE TOP OF THE VEHICLE. THE CONTACT CALLED THE MANUFACTURER AND WAS TOLD THAT A CIRCUIT BOARD COULD HAVE BEEN THE CAUSE OF FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 149,000.
Exterior lighting, Equipment, Nov 11, 2010
2004 JEEP GRAND CHEROKEE LAREDO: THE BRAKE LIGHT BULB HOUSING HAS MELTED DUE TO OVERHEATING CAUSING THE BRAKE LIGHTS TO NOT WORK WHEN DEPRESSING THE BRAKE PEDAL. *TR
Seats, Oct 27, 2010
I OWN A 2004 JEEP GRAND CHEROKEE WITH A DRIVER'S SIDE POWER SEAT. IT HAS APPROXIMATELY 105,000 MILES ON IT. THE FRONT RIGHT SEAT BRACKET BROKE ON 10/20/2010 CAUSING THE SEAT TO ROCK WHILE DRIVING, ACCELERATING OR BRAKING. THE LEFT SIDE BRACKET IS NOW ALSO CRACKED BUT NOT BROKEN ALL THE WAY ACROSS YET. THIS IS A VERY DANGEROUS SITUATION AS IT MAY BOTH LEAD TO AN ACCIDENT AND CAUSE ADDITIONAL INJURIES TO THE DRIVER. I AM NOW TRYING TO FIND USED PARTS FOR THE REPLACEMENT AND HAVE LEARNED FROM ONE LOCAL USED AUTO PARTS DEALER (631-654-5172) THAT HE DIDN'T HAVE ANY BECAUSE THIS WAS A :"HOT" ITEM. MY RESEARCH ON THE INTERNET HAS ALSO FOUND IT TO BE A VERY COMMON PROBLEM WITH GRAND CHEROKEES. THE SEATS ARE BREAKING WITH NORMAL USE. I HAVE DECIDED TO COMPLAIN TO THE NHTSA AND MY US SENATOR IN THE INTEREST OF PROTECTING OTHERS FROM A SERIOUS SAFETY PROBLEM INVOLVING A LARGE NUMBER OF VEHICLES. THIS SITE CURRENTLY SHOWS 1898 VOTES OF 'YES' IN REGARD TO HAVING A CRACKED SEAT: HTTP://WWW-ODI.NHTSA.DOT.GOV/IVOQ/INDEX.CFM I AWAIT YOUR REPLY, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Seats, Oct 25, 2010
FRONT DRIVER SIDE SEAT STARTED TO WOBBLE AND THEN ENDED UP SNAPPING. METAL BROKE IN THE FRONT LEFT OF THE SEAT RIGHT BY WHERE THE METAL PIECE IS THAT LIFTS THE SEAT. I DRIVE WITH MY SEAT ALL THE WAY DOWN AND IS NEVER RAISED. THE SEAT MOVES EVERY BEND AND ANYTIME I ACCELERATE OR BRAKE. *TR
Electrical system, Visibility, Oct 18, 2010
2004 JEEP GRAND CHEROKEE LIMITED - PASSENGER SIDE FRONT POWER WINDOW STOPPED WORKING. ALSO BLOWER ON HEATING/AC UNIT WORKS INTERMITTENTLY. *TR
Seats, Oct 11, 2010
DRIVER SEAT PIVOT WHICH CONNECTS THE SEAT TRACK TO THE UPPER SEAT FRAME BREAKS / CRACKS UNDER NORMAL DRIVE CONDITIONS. I HAD TO REPLACE MY SEAT TRACK 3 TIMES WITH THE FIRST CRACK BEING WELDED AND CRACKING AGAIN. THE VEHICLE HAS 159,000 MILES AND I AM THE ORIGINAL OWNER. *TR
Seats, Oct 5, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE MAKING A RIGHT TURN, HE HEARD A LOUD POPPING NOISE AND COULD FEEL THE SEAT MOVING. THE DEALER LOOKED AT THE VEHICLE AND STATED THAT THE MOUNTING BRACKET FOR THE SEAT WAS BROKEN. THE DEALER STATED THIS HAD BEEN A PROBLEM IN THE PAST. THE CURRENT AND FAILURE MILEAGES WERE 182000.
Visibility, Structure, Sep 30, 2010
WHILE DRIVING WINDSHIELD BEGAN LEAKING AT THE TOP. TOOK THE VEHICLE TO GLASS REPAIR COMPANY. ENTIRE WINDSHIELD WAS LOOSE AND COULD HAVE FALLEN OFF AT ANY TIME. REMOVED THE WINDSHIELD, CLEANED THE AFFECTED AREA AND REPLACED THE WINDSHIELD. *TR
Electrical system, Sep 28, 2010
2004 JEEP GRAND CHEROKEE SE 4.0L ALL GAUGES BOUNCE AND STOP WORKING AND THE TRUCK START SLOWING DOWN AT 60MPH HAD TO PULL OVER TO THE LEFT SHOULDER. THEN THE TRUCK WOULD NOT RESTART FOR 15MIN JUST AS A TOLL TRUCK WAS PULLING UP. CALLED THE DEALER AND THEY SAY IF THE TRUCK IS RUNNING NOW THERE IS NOTHING WE CAN DO UNLESS IT IS NOT RUNNING. NOW THE WINDOW AND DOOR LOCKS DOES NOT WORK. THE INTERIOR LIGHTS STAY ON. AFTER READING SOME OTHER POST ON THE WEB THIS IS A KNOWN ISSUE. IT SEEM LIKE THERE A PROBLEM WITH THE WIRING IN THE DRIVER SIDE DOOR HARNESS WHERE ONE OF THE WIRES BREAK AWAY FROM THE HARNESS. AFTER READING THE BELOW POST JEEP HAS DONE NOTHING TO FIX THE PROBLEM. THIS IS A KNOW PROBLEM FOR MANY YEARS. JUST READ THE BELOW POST. HTTP://AUTOFORUM.CLASSIFIEDS1000.COM/JEEP-GRAND_CHEROKEE/04_JEEP_GRAND_CHEROKEE_ELECTRICAL_PROBLEM. *TR
Electrical system, Sep 27, 2010
INTERIOR LIGHTS STOPPED WORKING ON 2004 JEEP GRAND CHEROKEE LAREDO. RIVER OAKS JEEP REPLACED RIGHT FRONT DOOR HARNESS JUNE 13, 2006. SAME PROBLEM AGAIN AND WIRE IN FRONT DOOR POST HARNESS REPAIRED BY CHUCK NASH JEEP IN SAN MARCOS JANUARY 13, 2009. SAME PROBLEM AGAIN AND REPAIRED BY BLUEBONNET JEEP IN NEW BRAUNFELS AUGUST 20, 2010. THE WIRES IN THE HARNESS ARE TOO SHORT AND BREAK WITH THE ACTION OF THE DOOR. WAS TOLD BY BLUEBONNET THIS IS A COMMON FAILURE WITH THIS VEHICLE BUT CHRYSLER JEEP REFUSES TO RECALL THESE VEHICLES. THIS IS A SERIOUS FIRE HAZARD. I SPOKE WITH A CHRYSLER CUSTOMER SERVICE REPRESENTATIVE ABOUT THIS AND ANOTHER PROBLEM BUT SHE SEEMED UNCONCERNED. INTERNET RESEARCH SHOWED MANY COMPLAINTS ABOUT THIS PROBLEM. *TR
Fuel system, Gasoline, Sep 19, 2010
2004 JEEP [GRAND] CHEROKEE LAREDO GAS TANK IS A SAFETY HAZARD. IT IS VISIBLE FROM THE REAR AND EASILY ERUPTED BY A REAR-END CRASH. THIS WOULD CAUSE AN EXPLOSION. *TR
Vehicle speed control, Sep 10, 2010
LETTER FROM CONGRESSMAN KING ON BEHALF OF CONSTITUENT RE ACCELERATOR PROBLEM WITH HIS 2004 JEEP GRAND CHEROKEE (DOT/I #2010-2143) RESPOND TO MASSAPEQUA PARK, NY OFFICE *TGW THE CONSUMER STATED WHILE DRIVING, THE ACCELERATOR BECAME STUCK. THE VEHICLE CONTINUED AT FULL THROTTLE UP TO 90 MPH UNTIL HE TURNED THE ENGINE OFF AND COASTED TO THE SIDE OF THE ROAD. THE CONSUMER TOOK THE VEHICLE TO HIS MECHANIC WHO STATED THE THROTTLE HOUSING WAS WARPED; MOST LIKELY DUE TO HEAT AND IT WOULD HAVE TO BE REPLACED. *JB
Seats, Sep 9, 2010
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE WAS INCLUDED IN THE RECALL ASSOCIATED WITH NHTSA CAMPAIGN ID NUMBER 09V117000, SEATS:FRONT ASSEMBLY:SEAT HEATER/COOLER. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHERE THE CONTACT WAS INFORMED THE COMPANY WHICH MANUFACTURERS THE NECESSARY PARTS WAS OUT OF BUSINESS. HE WAS INFORMED TO CALL THEM BACK AT A LATER DATE. THE CONTACT HAS SINCE CALLED THE AUTHORIZED DEALER BACK 3 TIMES AND HE WAS AGAIN INFORMED TO CALL BACK AT A LATER DATE. THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 94,000 AND THE CURRENT MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE. UPDATED 01/03/11 *BF THE CONSUMER IS STILL WAITING FOR THE PARTS TO COME IN TO FIX THE PASSENGER HEATER SEAT. UPDATED 01/07/11
Seats, Sep 1, 2010
THE SEAT FRAME ON MY 2004 JEEP GRAND CHEROKEE HAS BROKEN FOR THE SECOND TIME. THE SEAT FRAME IS NOT STRONG ENOUGH FOR A NORMAL WEIGHT ADULT MALE. *TR
Visibility, Aug 31, 2010
THE WINDOW REGULATOR KEEPS FAILING IN THE REAR PASSENGER WINDOW. IT CAN BE ROLLED DOWN BUT WON'T GO BACK UP. THE MOST RECENT TIME, A 6 YEAR OLD WAS IN THE REAR PASSENGER SEAT AND PUSHED THE WINDOW BUTTON WE HEARD A LOUD POP AND THE WINDOW DROPPED IN THE DOOR. IT WILL NOT COME BACK UP. TO REPLACE THIS PART IS $400+ AND THE MECHANIC SAID THAT HE SEES THIS PROBLEM ALL THE TIME IN '00-'05 JEEP GRAND CHEROKEES. *TR
Visibility, Aug 29, 2010
THE HVAC SYSTEM OF THE 2004 JEEP GRAND CHEROKEE (DUAL CLIMATE ZONE) FAILS AFTER A SHORT PERIOD OF TIME PROMPTING EXPENSIVE REPAIRS. THE HVAC SYSTEM WILL BLOW AMBIENT OUTSIDE AIR ON ONE HALF OF THE CAR. IF IT'S HOT OUTSIDE, HOT AIR, NOT AC, WILL BLOW ON THE PASSENGER SIDE. COLD AIR IN THE WINTER. *TR
Visibility, Aug 28, 2010
1. THERE WAS A CREAKING SOUND COMING FROM UNDER THE DASHBOARD FROM THE AC OF MY 04 GRAND CHEROKEE LIMITED AFTER TURNING THE ENGINE OFF. 2. IT STARTED OCCURRING RIGHT AROUND THE 50K MILES. 3. I WAS GIVEN AN ESTIMATE, THE MOST EXPENSIVE BEING $1500 TO REPLACE THE BLEND DOORS WHICH INCLUDED REMOVING THE DASHBOARD TO REPAIR THEM. *TR
Other or unspecified, Aug 26, 2010, crash, fire
OUR 2004 JEEP GRAND CHEROKEE WAS REAR ENDED AT A STOP LIGHT AND 2 OF THE 3 VECHICLES BURST INTO FLAMES AND BURNED COMPLETELY. UPDATED 12/20/10 *BF UPDATED 12/27/10 *TR UPDATED 04/03/13*LJ
Engine and engine cooling, Aug 19, 2010
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT ACCELERATED FROM A COMPLETE STOP DRIVING 2 MPH WHEN THE VEHICLE STALLED. AFTER SEVERAL ATTEMPTS, HE WAS ABLE TO RESTART THE VEHICLE. THE FAILURE RECURRED FOUR TIMES AND THE VEHICLE WAS TAKEN TO A LOCAL REPAIR FACILITY. THE MECHANIC ADVISED THAT THE CRANKSHAFT SENSOR WOULD NEED REPLACING. THE FAILURE AND CURRENT MILEAGE WAS 80,300. UPDATED 11/08/10 * BF THE CONSUMER STATED THERE WERE THREE OTHER OCCURRENCES AND THE HIGHEST SPEED WAS AT 40 MPH. UPDATED 11/10/10*JB
Seats, Aug 16, 2010
ON MY 2004 JEEP GRAND CHEROKEE LAREDO THE RIGHT FRONT BRACKET ON THE DRIVER SEAT THAT HOLDS THE SEAT TO THE FLOOR BROKE CAUSING THE SEAT TO BECOME UNSTABLE. I HAVEN'T TAKEN THE JEEP TO A DEALER AT THIS TIME. *TR
Fuel system, Other, Electrical system, Aug 15, 2010
2004 JEEP CHEROKEE, TWICE NOW THE FUSE TO THE FUEL INJECTOR HAS BLOWN WITHIN A MONTH RENDERING THE CAR UNDRIVABLE. GOING DOWN THE ROAD THE CAR CUTS OFF, YOU CANNOT STEER IT, AND THE BRAKES SEEM NOT TO WORK WELL AT ALL, YOU PRACTICALLY HAVE TO STAND ON THEM. THIS NEARLY GOT ME HIT TODAY GOING THROUGH A RED LIGHT. THE FIRST TIME IT HAPPENED, I WAS GOING DOWN A HILL AND BARELY GOT THE CAR STOPPED BEFORE HITTING A TREE. I HAD IT TOWED TO A MECHANIC, HE CHANGED THE FUSE AND THOUGHT THAT IT WAS OK, UNTIL TODAY. TWO YEARS AGO, THE WIRING TO THE WINDOWS AND DOOR LOCKS QUIT WORKING AND HAD TO PAY TO HAVE THAT REPLACED, THERE IS DEFINITELY SOMETHING NOT RIGHT WITH THESE VEHICLES. YEARS AGO, I HAD AN ACCELERATION PROBLEM, GOT STUCK, FINALLY GOT CONTROL OF IT, AND THE CHECK ENGINE LIGHT STAYED ON, TOOK IT TO THE DEALERSHIP, THEY SAID THEY COULDN'T FIND ANYTHING WRONG, NEVER COULD TELL ME WHY THE CHECK ENGINE LIGHT HAD COME ON AFTER THIS OCCURRING. *TR
Steering, Aug 10, 2010
2004 JEEP GRAND CHEROKEE/4D 4X2. VEHICLE HAS PULLED TO THE RIGHT SINCE PURCHASE. HAVE HAD ALIGNMENTS,TOE SETTING TO MANUF. SPECS. BOTH OUTER TIE ROD ENDS BUSTED, HAD REPLACED, AND ALIGNMENT. THIS VEHICLE IS UNSAFE TO DRIVE AND THE 6/60 MAXIMUM CARE PLAN HAS ENDED. THE VEHICLE HAS 40,586 MILES ON IT. I WROTE AND ASKED DAIMLERCHYRYSLER TO FIX IT. THEY NEVER DID RESPOND. I DO NOT KNOW IF IT IS A STEERING DRIFT PROBLEM, ALL I KNOW IS THAT NO ONE HAS BEEN ABLE TO FIX THIS UNSAFE PULLING TO THE RIGHT. *TR
Seats, Aug 6, 2010
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT THE BRACKETS FOR THE FRONT DRIVER SEAT TRACK FRACTURED. THE DEALER ADVISED THE VEHICLE COULD BE REPAIRED AT THE CONTACT'S EXPENSE. THE VEHICLE WAS NOT INCLUDED IN ANY RECALLS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WOULD NOT PROVIDE ANY ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE AND CURRENT MILEAGES WERE 140,000.
Seats, Aug 2, 2010
2004 JEEP GRAND CHEROKEE, DRIVERS SEAT BROKE A WELD. I WAS DRIVING ABOUT A YEAR AGO AND THE WELD JUST BROKE. I HAVEN'T HAD A CHANCE TO GET IT FIXED BECAUSE I CAN'T FIND A USED REPLACEMENT AND DEALERSHIP WANTS OVER $800 TO FIX. I HAVE CHECKED ONLINE AND HAVE FOUND ALMOST 2000 PEOPLE WITH SIMILAR PROBLEMS ALL STATING THE SAME THING, JEEP DOESN'T HAVE A RECALL FOR THIS AND THEY CAN'T FIND A REPLACEMENT SEAT USED OR NEW FOR THAT MATTER AND JEEP DEALER WANTS OVER $500 TO FIX THE PROBLEM. I HAVE ALSO READ THAT THE PEOPLE THAT HAVE HAD THE SEAT FIXED OR REPLACED THE ISSUE JUST HAPPENS AGAIN. I FEEL THIS IS A SAFETY ISSUE AS IT BROKE WHILE I WAS DRIVING THE VEHICLE WHICH THANK GOD DID NOT CAUSE A ACCIDENT TO HAPPEN ONLY BECAUSE I WAS NOT ON A BUSY ROAD AND WAS ABLE TO RECOVER FROM THE INITIAL SHOCK OF THE SEAT BREAKING. I CHECKED UNDER THE SEAT WAS ABLE TO SEE THE METAL BROKE RIGHT AT THE WELD. *TR