2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Seats, Mar 30, 2011
04 JEEP GRAND CHEROKEE LAREDO DRIVER SEAT TRACK BRACKET BROKEN. SEAT IS NOW UNSAFE. *TR
Visibility, Mar 18, 2011
2004 JEEP GRAND CHEROKEE WINDOW REGULATORS HAVE HAD TO REPLACE ALL AT LEAST ONCE FRONT DRIVER'S SIDE (3) TIMES FRONT PASSENGER SIDE (2) TIMES ONLY 77,000 MILES ON VEHICLE. *TR
Seats, Mar 9, 2011
DRIVERS SEAT BRACKET HAS BROKEN CAUSING SEAT TO SEVERELY ROCK. I HAVE SEEN NUMEROUS COMPLAINTS. NEEDS TO BE REPAIRED BY A WELDER OR REPLACED. CURRENTLY HOLDING TOGETHER WITH A HOSE CLAMP. *TR
Seats, Mar 6, 2011
2004 GRAND CHEROKEE LAREDO. THIS WILL BE THE SECOND TIME SINCE 2004 REPLACING THE DRIVERS SIDE FRONT SEAT. IT BROKE IN 2008 AND AGAIN IN 2011. THE SEAT STARTS TO ROCK BACK AND FORTH LIKE ITS LOOSE AND THERE IS NO WAY TO TIGHTEN THE SEAT.. SO YOU HAVE TO SIMPLY LIVE WITH IT, VERY UNSAFE IN MY EYES. IF I WAS IN A ACCIDENT I THINK THE SEAT WOULD SNAP OFF AND I WOULD BE GREATLY INJURED! *TR
Seats, Feb 28, 2011
THE DRIVER'S SEAT OF MY 2004 JEEP GRAND CHEROKEE HAS BROKEN FOR UNKNOWN REASONS AND , WITHOUT HOMEMADE, PATCHWORK BRACING, FLOPS BACK LIKE A RECLINER. WE HAVE ATTEMPTED TO GET THIS REPAIRED BOTH THROUGH OUR LOCAL DEALER AND THROUGH CHRYSLER CORPORATION AND THEY CLAIM THAT THEY CANNOT SECURE THE PART; WE WERE FIRST TOLD BY THE DEALER WE HAD TO PREPAY FOR THE PART, DID SO, AND THEN THEY REPORTED BACK WEEKS LATER THAT THEY COULDN'T FIND THE PART. UNFORTUNATELY, OUR FINANCIAL SITUATION DOES NOT ALLOW US TO SIMPLY PARK THE VEHICLE AND MAKE DUE. THIS IS TRULY AN ACCIDENT WAITING TO HAPPEN AND WE WOULD APPRECIATE ANY ASSISTANCE AND SUPPORT YOU CAN OFFER. *TR
Seats, Feb 21, 2011
THE SEAT BRACKETS FOR THE DRIVER'S SEAT ON MY 2004 JEEP GRAND CHEROKEE HAVE SNAPPED. THIS CAUSES THE SEAT TO ROCK BACK AND FORTH WHEN ACCELERATING OR BREAKING. WILL COST BETWEEN 500-800 TO HAVE THE BRACKETS REPLACED. *TR
Electrical system, Feb 16, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WAS TAKEN TO THE DEALER FOR REPAIRS UNDER NHTSA CAMPAIGN ID NUMBER: 09V117000 (SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER). THE VEHICLE BEGAN TO EXHIBIT SEVERAL ELECTRICAL FAILURES WITHIN THE TURN SIGNALS, HAZARD LIGHTS AND THE HEATER FAN. THE VEHICLE WAS TAKEN TO A LOCAL MECHANIC WHERE THE ELECTRICAL WINDOW MOTOR, TURN SIGNALS AND HAZARD LIGHT ELECTRICAL SENSORS WERE REPLACED. THE HEATER FAN WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000 AND THE CURRENT MILEAGE WAS 71,058.
Visibility, Feb 16, 2011
TL* THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER SIDE WINDOW OPENED AND FELL INTO THE DOOR PANEL WITHOUT ENGAGEMENT. THE VEHICLE WAS TAKEN TO THE DEALER WHERE SHE WAS ADVISED THAT THE WINDOW REGULATOR WOULD NEED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE EXACT SAME FAILURE RECURRED ON THE FRONT PASSENGER WINDOW WITHIN MONTHS. THE PASSENGER WINDOW WAS REPLACED BY THE DEALER. THE FAILURE MILEAGE WAS APPROXIMATELY 67,590.
Seats, Feb 15, 2011
PASSENGER SEAT HEATER ELEMENT GOT WAY TO HOT AND THE SEAT STATED SMOKING. I SEEN THE RECALL SO I CALLED GAVE THEM THE VIN AND WAS TOLD THIS VEHICLE WAS NOT COVERED UNDER THE RECALL. *TR
Electrical system, Feb 13, 2011
WIRING HARNESS LOCATED BETWEEN FRONT DOOR AND FRAME INSIDE RUBBER TUBING IS MADE OF INFERIOR MATERIALS AND CRACKS WITH TIME EXPOSING WIRING CAUSING A SAFETY ISSUE. SPECIFICALLY, THE BLACK NEUTRAL WIRE AND ORANGE WIRES HAVE BEEN CRACKING ON DOZENS, IF NOT THOUSANDS, OF JEEP GRAND CHEROKEES (AS SEEN HERE: HTTP://AUTOFORUM.CLASSIFIEDS1000.COM/JEEP-GRAND_CHEROKEE/04_JEEP_GRAND_CHEROKEE_ELECTRICAL_PROBLEM). WHEN THIS OCCURS, THE WIRING BECOMES EXPOSED AND/OR BREAKS. IN MY CASE WHEN THIS OCCURRED, THE DRIVERS SIDE DOOR CONTROLS CEASED TO OPERATE CAUSING THE WINDOWS AND DOOR LOCKS TO BE UNRESPONSIVE. IN ADDITION THIS CAUSES THE INTERIOR LIGHTS TO TURN ON WHEN THE HEADLAMPS ARE ON CAUSING DIFFICULTY DRIVING IN NIGHT TIME CONDITIONS. FINALLY, THIS FAULT MAY BE THE CAUSE OF THE DRIVERS SIDE BRAKE LIGHT TO FAIL WHEN HEADLAMPS ARE ON. THIS ISSUE CAN BE TEMPORARILY CORRECTED BY SPLICING THE EXISTING WIRING HARNESS. HOWEVER, A MORE PERMANENT SOLUTION WOULD BE TO REPLACE THE ENTIRE WIRING HARNESS AS OTHER WIRES COULD DETERIORATE. *TR
Electrical system, Jan 31, 2011
NO POWER TO WINDOWS, LOCKS AND MIRRORS ON DOORS. THERE IS A WIRE ON THE INSIDE OF THE DRIVERS DOOR THAT SPLITS IN HALF FOR NO REASON PREVENTING ANYTHING ON THE DOORS TO WORK. I CANNOT OPEN ANY WINDOWS, UN/LOCK ANY DOORS, OR ADJUST MY MIRRORS. THIS HAS NOT BEEN RECALLED BUT IS A VERY COMMON PROBLEM WITH THIS VEHICLE. I FEEL THIS IS A SAFETY HAZARD. *TR
Visibility, Jan 24, 2011
FAILURE OF HEATING SYSTEM COMPONENTS - BLEND DOORS. REGARDLESS OF TEMPERATURE SELECTED AND FAN OUTPUT, DESIGN FLAW IN BLEND DOORS OF HEATING SYSTEM CAN RESULT IN NO HEAT INCLUDING NO WAY TO DEFROST / DEFOG THE FRONT WINDSHIELD, IMPEDING DRIVER'S ABILITY TO SEE IN COLD WEATHER. FAULTY PLASTIC PARTS BREAK. APPARENTLY THIS IS A WIDESPREAD PROBLEM WITH MANY JEEP MODELS / YEARS BUT NO RECALL EVER ISSUED. COST IN EXCESS OF $1,500 TO REPAIR ESTIMATED. *TR
Visibility, Jan 24, 2011
WE HAVE A 2004 JEEP GRAND CHEROKEE THAT HAS HAD AN ONGOING FAILURE IN THE AIR CONDITIONING SYSTEM. OVER 10 TIMES THE VEHICLE HAS BEEN INTO 2 DIFFERENT DEALERSHIP REPAIR FACILITIES TO CORRECT THE PROBLEM AND THERE HAS BEEN NUMEROUS PARTS REPLACED (BLENDING DOORS, VALVES ETC) AND THE FAILURE IS STILL THERE. THE A/C SYSTEM DOES NOT PRODUCE AIR AT THE TEMP THAT IS SELECTED, AND MOST OF THE TIME WILL BLOW HOT ON ONE SIDE AND COLD ON THE OTHER OR THE OTHER WAY AROUND. THE LAST TIME IT WAS IN THE DEALERSHIP THE MANAGER SAID THEY COULD FIND NOTHING WRONG, AND WHEN MY WIFE DROVE THE VEHICLE WITH THE MANAGER, THERE WAS BURNING HOT AIR COMING OUT OF THE VENT, THE MANAGER SAID THAT WAS NORMAL. NOTHING THEY HAVE DONE HAS FIXED THE PROBLEMS AND WE ARE READY TO SUE THEM TO RECOUP OUR MONEY. *TR
Seats, Jan 20, 2011
FRONT DRIVER SIDE SEAT HAS BROKE AT 3 SEPARATE PARTS REQUIRED WELDING TO REPAIR. *TR
Seats, Jan 15, 2011
WHILE DRIVING DOWN THE ROAD MY SEAT COMPLETELY BROKE, THROWING ME TOWARDS THE BACK SEAT. THANK GOD I WAS ABLE TO CONTROL THE VEHICLE AND THAT NO ONE WAS COMING DOWN THE OTHER SIDE OF THE ROAD OR IT WOULD HAVE BEEN TERRIBLE. WHY WOULD A SEAT FAIL LIKE THAT??? THE CAR IS PRETTY MUCH NOT DRIVABLE NOW BECAUSE THE SEAT IS COMPLETELY BROKEN OFF THE BASE. THIS IS CRAZY!!!
Seats, Jan 12, 2011
2004 JEEP GRAND CHEROKEE WITH A RECALL FOR FRONT SEAT ELECTRIC HEATING ELEMENTS. CONSUMER EXPRESSED DISCONTENT WITH ONE DEALERSHIP AND WAS VERY CONTENT WITH THE WORK DONE BY A DIFFERENT DEALERSHIP. *KB THE FIRST DEALERSHIP STATED THEY HAD THE PARTS, BUT WHEN THE CONSUMER ARRIVED, SHE WAS INFORMED THE PARTS WERE NOT AVAILABLE. *JB
Engine and engine cooling, Vehicle speed control, Other or unspecified, Jan 5, 2011
THERE ARE TWO ISSUES, ONE BEING THE ISSUE WITH THE ENGINE DYING ONCE THE VEHICLE IS PUT INTO A FORWARD OR REVERSE POSITION FROM EITHER REVERSE OR DRIVE POSITION. SECOND IS THE ISSUE OF THE VEHICLE SURGING FORWARD JUST PRIOR TO STOPPING. THE ENGINE WILL REV UP JUST PRIOR TO STOPPING AND START A HARD BUT LOAD RUMBLING DUE TO THE BRAKES BEING HELD AND THE VEHICLE WANTING TO DRIVE FORWARD. I HAVE AN APPOINTMENT WITH MY REPAIR SHOP TO DIAGNOSE THE ISSUE, AND IT IS VERY WEARING OF THE POSSIBILITY OF THIS ISSUE CAUSING AN ACCIDENT.
Electrical system, Equipment, Jan 4, 2011
2004 GRAND CHEROKEE. CONSUMER STATES PULSE MODULE PROBLEM. *TGW THE CONSUMER STATED THE AIR CONDITIONING UNIT CEASED TO FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE PROBLEM WAS DIAGNOSED AS A BAD PLUG CONNECTOR. THEY REPAIRED THE CONNECTOR BY CLEANING AND RE-INSTALLING THE PINS AT A COST OF $170.00. SHORTLY THEREAFTER, THE UNIT ONCE AGAIN CEASED TO FUNCTION. THE CONSUMER STATED HE HAD TO WIGGLE THE PLUG IN ORDER FOR IT TO WORK AND IT ONLY WORKED INTERMITTENTLY. THE CONSUMER WAS INFORMED A REPAIR KIT WAS AVAILABLE WITH REPLACEMENT PARTS. THE DEALER INFORMED THE CONSUMER THEY WOULD SHIP THE PARTS TO HIS HOMETOWN. IT TOOK APPROXIMATELY 2 1/2 MONTHS FOR THE PARTS TO ARRIVE ONLY AFTER NUMEROUS PHONE CALLS. UPON INSPECTING THE MALFUNCTIONING PARTS, THE CONSUMER FOUND THAT THEY WERE BADLY BURNED AND THE WIRES WERE MELTED. *JB
Electrical system, Jan 3, 2011
THE WINDOWS AND INTERIOR LIGHTS STOPPED WORKING. WHEN WE PULLED INTO THE GARAGE WE NOTICED SPARKS NEAR THE DOOR HINGE. TWO FACTORY WIRES WERE BROKEN AND MAKING CONTACT, WHICH WAS CAUSING THE ARCING. A JEEP MECHANIC TOLD ME THAT NOTHING WAS BEING DONE ABOUT THIS DEFECT, AND THAT HE HAS SEEN AT LEAST 2 A MONTH WITH THIS DEFECT. IF ANY FUMES FROM THE FUEL WERE PRESENT YOU WOULD HAVE A FIRE. *TR
Vehicle speed control, Dec 30, 2010
TL*THE CONTACT OWNS 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE SURGED AND IT WOULD INCREASE 500 RPMS. THE VEHICLE WAS TAKEN TO THE DEALERSHIP AND THEY COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS UNKNOWN. THE FAILURE WAS 77,000 AND THE CURRENT MILEAGE WAS 88000.
Seat belts, Dec 22, 2010, crash
ON DECEMBER 12, 2010 AT OR AROUND THE HOUR OF 9:30 P.M. CENTRAL TIME I WAS INVOLVED IN A ONE VEHICLE ROLL OVER ACCIDENT DUE TO POOR ROAD CONDITIONS IN MY 2004 JEEP GRAND CHEROKEE. I WAS THE SOLE INDIVIDUAL IN THE VEHICLE, AND AFTER THE ACCIDENT I FOUND MYSELF IN THE BACK SEAT OF THE VEHICLE. I WAS HOWEVER BUCKLED IN THE DRIVER'S SEAT AT THE START OF THE ACCIDENT. I SUSTAINED A SERIOUS CONCUSSION AND BRUISING TO MY LEFT SHOULDER AND HIP FROM THE SEAT BELT, AS WELL AS OTHER VARIOUS INJURIES. THE FAILURE OF THE SEAT BELT IS MY CONCERN. THE SEAT BELT FAILED DURING THE ACCIDENT IN SOME WAY. *TR
Electrical system, Dec 19, 2010
LIGHTS WENT HAYWIRE IN THE CAR AS WELL AS THE LOCKS ON THE WINDOWS AND DOORS I.E., ALL OF THE LOCKS DO NOT WORK ON WITH THE REMOTE, THE SIDE MIRRORS DON'T MOVE, AND THE WINDOWS DO NOT MOVE UP OR DOWN. AFTER THE HEADLIGHTS ARE ON, THE INTERIOR LIGHTS DIM TO WHERE THEY CANNOT BE SEEN. FROM AN INTERNET SEARCH, THIS IS A COMMON PROBLEM THAT COST $275 TO REPAIR. I TOOK MY CAR IN TODAY FOR SERVICE AND WAS TOLD $112 TO LOOK AT THE CAR THAT COULD BE USED TOWARDS THE COST OF THE REPAIR. ACCORDING TO THE INTERNET SEARCH THE PROBLEM WILL BE FROM A DAMAGED WIRE IN THE DOOR THAT WILL NEED TO BE REPAIRED/REPLACED. *TR
Seats, Dec 15, 2010
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR THE SEATS, FRONT ASSEMBLY SEAT HEATER/COOLER (09V117000). AFTER HAVING THE REMEDY REPAIR DONE, THE DRIVERS FRONT HEATED SEAT WAS INOPERABLE. THE DEALER STATED THAT THE FRONT DRIVER SEAT WAS INOPERABLE; THEREFORE, THE HEATED SEAT ELEMENT WOULD NOT WORK. THE CONTACT STATED THAT THE FRONT DRIVER SEAT WAS OPERATING CORRECTLY BEFORE THE VEHICLE WAS TAKEN TO THE DEALER. THE CONTACT HAD NOT CALLED THE MANUFACTURER. THE FAILURE MILEAGE WAS 133,000.
Seats, Dec 13, 2010
SEAT MOUNT BRACKET FAILS UNDER NORMAL USE. FRONT SEAT DRIVERS SIDE MOUNT BRACKET BROKE AT 65K MILES UNDER LIGHT USE. LOOKING ONLINE IT SEEMS LIKE THIS IS A "NORMAL" THING CAUSING A DANGEROUS DRIVING SITUATION OF DRIVING IN A "ROCKING CHAIR". JEEP KNOWS THIS IS AN ISSUE YET THERE IS NO REPLACEMENT PART FOR UPGRADING AN OBVIOUS INFERIOR STRUCTURAL COMPONENT THAT IS INTEGRAL TO SAFE DRIVING. *TR
Seats, Dec 9, 2010
I HAVE A 2004 JEEP GRAND CHEROKEE LAREDO WITH 107,000 MILES. TODAY, 12/9/2010, THE DRIVERS SIDE SEAT BRACKET CAME LOOSE. I BELIEVE AFTER SEARCHING THE INTERNET, THAT IT IS A MOUNTING BRACKET. SOME OTHER JEEP CHEROKEE OWNERS COMPLAINED OF THIS PROBLEM. THE SEAT NOW ROCKS WHEN I BRAKE AND ACCELERATE. I AM CONCERNED THAT IF I GET INTO A COLLISION THE SEAT WILL NOT BE LOCKED IN AND THE SEAT BELT WILL NOT FUNCTION. *TR