2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Visibility, Sep 6, 2008
I WAS JUST RIDING DOWN THE ROAD ONE DAY AND MY AIR CONDITIONER QUIT WORKING. I RAN THE TEST ON THE JEEP AND IT GAVE ME CODES DEALING WITH THE BLEND DOORS STAYING OPEN. *TR
Steering, Service brakes, Hydraulic, Sep 2, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ABS WOULD NOT LOCK OR "GRIP" AS QUICKLY AS IT SHOULD. THE FAILURE CAUSED DIFFICULTY WHEN BRAKING. SHE ALSO NOTICED THAT THERE WAS A "GLIDING" EFFECT WHEN DRIVING 40 MPH AND ATTEMPTING TO BRAKE. FURTHERMORE, SHE EXPERIENCED DIFFICULTY TURNING THE STEERING WHEEL. AS A RESULT, SHE MADE WIDE TURNS DUE TO THE AMOUNT OF EFFORT SHE HAD TO PUT INTO TURNING THE WHEEL. SHE TOOK THE VEHICLE TO THE DEALER AND THEY CHECKED THE BRAKES. THE DEALER CHANGED THE BRAKE PADS AND STATED THAT EVERYTHING WAS FINE. THE SECOND TIME THE CONTACT TOOK THE VEHICLE TO THE DEALER FOR THE ABS FAILURE SHE WAS INFORMED AGAIN THAT EVERYTHING WAS FINE. THE VEHICLE HAS NOT BEEN INSPECTED FOR THE STEERING FAILURE. THE CURRENT MILEAGE WAS APPROXIMATELY 43,000 AND FAILURE MILEAGE WAS APPROXIMATELY 20.
Visibility, Aug 30, 2008
ON A COLD RAINY NIGHT IN UP-STATE NY THERE WAS NO HEAT IN THE CAR AND THE WINDOWS FOGGED UP SO BAD THAT I HAD TO STOP DUE TO THE DANGER OF NOT SEEING THE ROAD. THE FAILURE IS CONSISTANT AND CAUSES FOGGED WINDOWS AND THE AUTO CAN'T BE USED DURING VERY COLD WEATHER. THE BLEND DOORS WERE BROKEN . *TR
Visibility, Aug 27, 2008
VENTILATION SYSTEM PROBLEMS. *TR
Visibility, Aug 14, 2008
FAILURE OF CLIMATE CONTROL "BLEND DOOR MECHANISM. THIS IS THE 2ND JEEP GRAND CHEROKEE I HAVE OWNED AND IT HAS HAPPENED TO BOTH VEHICLES. WHEN IT FAILS, YOU CANNOT CONTROL THE A/C OR HEAT ON EACH SIDE OF THE VEHICLE. REPAIRED ON BOTH VEHICLES AT A COST OF $1650 AND $1500 RESPECTIVELY. THE FIRST VEHICLE IS NOW BROKEN AGAIN, WHICH WILL COST ANOTHER $1500-1700 TO REPAIR FOR THE SAME ISSUE. *TR
Visibility, Aug 14, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO ROLL DOWN THE FRONT PASSENGER SIDE WINDOW, THE CONTACT HEARD A NOISE AND THE WINDOW FELL OFF TRACK INTO THE DOOR. THE CONTACT IS UNABLE TO ROLL UP THE WINDOW. HE CALLED A LOCAL MECHANIC FOR AN ESTIMATE TO REPAIR THE WINDOW. THE DEALER HAS NOT BEEN NOTIFIED AND THE VEHICLE HAS NOT BEEN REPAIRED. THE FAILURE AND CURRENT MILEAGES WERE 71,000.
Vehicle speed control, Aug 6, 2008, crash
JEEP ACCIDENT AS RESULT OF UNINTENDED ACCELERATION: I DROVE UP DRIVEWAY TO PUT 2004 JEEP GRAND CHEROKEE OVERLAND IN GARAGE (NORMAL DAILY ACTIVITY). ELECTRICITY WAS OUT FROM A STORM SO THE AUTOMATIC GARAGE DOOR OPENER DID NOT OPERATE. I PARKED IN FRONT OF THE BAY, PUT THE CAR IN PARK, TURNED OFF THE ENGINE AND OPENED THE GARAGE DOOR MANUALLY. I GOT BACK IN THE VEHICLE, STARTED THE ENGINE, PUT IT IN DRIVE AND STARTED SLOWLY INTO THE GARAGE. I WANTED TO REPOSITION THE CAR, SO I APPLIED THE BRAKES AND WAS ABOUT TO PUT IT IN REVERSE WHEN, SUDDENLY, THE ENGINE REVVED AND THE CAR SHOT FORWARD LIKE A TORPEDO. I HAD MY FOOT PLASTERED ON THE BRAKE BUT THE CAR WOULD NOT STOP AND PLOWED INTO A GARDEN TRACTOR AT THE BACK OF THE GARAGE. I TRIED TO PUT IT IN PARK TO STOP IT, BUT WITH THE ENGINE STILL REVVING, THE CAR SHOT BACKWARDS OUT OF THE GARAGE, ACROSS 37 FEET OF DRIVEWAY, CLIMBED OVER A LOW STONE WALL AND WENT ANOTHER 2 FEET BEFORE SLAMMING INTO THE FIELDSTONE BAY WINDOW OF OUR HOUSE, FINALLY STOPPING. ALL OF THIS HAPPENED WITHIN SECONDS. THE BRAKES WOULD NOT STOP THE CAR IN EITHER DIRECTION, AND IT ACCELERATED AT A FRIGHTENING SPEED. WHEN THE CAR SPED FORWARD, IT DESTROYED THE TRACTOR AND THREW IT INTO ANOTHER CAR PARKED IN THE GARAGE. IT ALSO CRACKED THE BACK BLOCK WALL OF THE GARAGE AND DID OTHER PROPERTY DAMAGE. WHEN IT WENT BACKWARDS, IT HIT THE HOUSE SO HARD THAT IT BOWED THE FIELDSTONE FRONT OF THE HOUSE, SPLIT DRYWALL, DAMAGED STUDS, ETC. MY HUSBAND GOT IN THE VEHICLE TO MOVE IT, USING THE EMERGENCY BRAKE TO STOP IT. HE SAID THE BRAKES WERE VERY SPONGY AND CLOSE TO THE FLOOR. THE NEXT MORNING, PEDAL PRESSURE WAS BETTER AND BY TWO DAYS LATER, THE PEDAL PRESSURE HAD IMPROVED EVEN MORE. TOTAL DAMAGE IS STILL BEING COMPUTED, BUT THE JEEP HAS BEEN TOTALED, THE OTHER CAR IN THE GARAGE SUSTAINED $2,000 IN DAMAGES AND OTHER DAMAGE TO THE GARAGE, HOUSE AND PROPERTY IS WELL IN EXCESS OF $20,000. *TR
Steering, Jul 29, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE VIBRATED AND MADE A RUBBING NOISE IN THE STEERING WHEN MAKING A LEFT TURN. THE DEALER STATED THAT THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). THE CURRENT AND FAILURE MILEAGES WERE 68,200. UPDATED 09/15/08 *BF THE CONSUMER STATED WHEN TURNING TO THE LEFT, FRICTION WAS FELT IN THE STEERING WHEEL AND A SCRUBBING NOISE WAS PRESENT FOR AT LEAST 6 MONTHS. UPDATED 09/18/08. *JB
Air bags, Equipment, Jul 28, 2008
FOR THE LAST 6 MONTHS "AIR BAG" LIGHT COMES "ON" AND REMAINS AND GOES 'OFF' INTERMITTENTLY. I TOOK THE CAR TO PERKINS EASTSIDE, CRESTWOOD, KY-502-241-3042. THE DEALER TOLD ME THAT THE "EVENT" OF "AIR BAG ON" IS NOT BEING RECORDED BY THE COMPUTER AND THEY CANNOT FIND THE PROBLEM. TODAY, I WENT TO THE DEALER WHILE THE LIGHT IS "ON" AND STILL COULD NOT DETERMINE THE CAUSE. THE DEALER INDICATED THAT THE AIR BAG CONTROLLER MODULE IS FAULTY. THIS IS A SAFETY ISSUE AND I AM AFRAID THAT THE AIR BAG WONT DEPLOY IN CASE OF EMERGENCY. I NEED YOUR HELP SO THAT THE CORPORATION REPLACES THE COMPUTER MODULE WITHOUT ANY CHARGE TO ME, BECAUSE IT IS AN ISSUE OF SAFETY AND PUBLIC GOOD. *TR
Service brakes, Hydraulic, Jul 24, 2008, crash
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 10 MPH, THE CONTACT DEPRESSED THE BRAKE PEDAL IN RAINY WEATHER CONDITIONS TO PREPARE FOR AN EMERGENCY STOP, AND THE PEDAL WENT COMPLETELY TO THE FLOOR. THE VEHICLE WOULD NOT STOP AND THE CONTACT CRASHED INTO ANOTHER VEHICLE. THE VEHICLE ALSO APPEARED TO EXPERIENCE A MILD INCREASE IN SPEED INSTEAD OF THE ABS UNIT ACTIVATING. DURING THE FAILURE, SHE CONCLUDED THAT WHEN THE ABS ACTIVATED, IT MALFUNCTIONED AND PREVENTED HER FROM COMING TO A COMPLETE STOP. THE CONTACT HAS A COPY OF THE POLICE REPORT AND PICTURES OF THE INCIDENT. SHE IS IN THE PROCESS OF HAVING THE VEHICLE INSPECTED TO DETERMINE THE CAUSE OF THE FAILURE. SHE IS ALSO IN THE PROCESS OF NOTIFYING THE MANUFACTURER. THE VIN WAS UNKNOWN. THE FAILURE AND CURRENT MILEAGES WERE 84,000.
Visibility, Jul 20, 2008
2004 JEEP GRAND CHEROKEE, 4.0 LITRE ENGINE, 4 WHEEL DRIVE. DEFROSTER/HEATER BLENDER DOOR GETS STUCK. ONLY BLOWS AIR FROM THE DEFROST VENT. VERY BAD WHEN YOU ARE TRYING TO AIR CONDITION THE VEHICLE AND YOU LIVE IN THE DESERT AS I DO. HAPPENS A COUPLE TIMES A WEEK. NOTHING TO DO BUT LET IT GO. IT USUALLY GOES BACK TO NORMAL COOLING AFTER ABOUT 2 HOURS OR SO. *TR
Visibility, Jul 16, 2008
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER PASSENGER SIDE AC DOESN'T BLOW AS WELL (AS HARD AS) THE DRIVER SIDE VENT, AND THE AIR THAT DOES COME OUT IS HOT. IT'S THE OPPOSITE IN THE WINTER WHEN THE HEAT IS ON. PASSENGER SIDE ONLY MINIMAL BLOWING AND THE AIR IS VERY COLD???? ALSO AFFECTS THE DEFROST ON THE PASSENGER SIDE. NO WARM AIR ON PASSENGER SIDE, WINDOW WILL NOT DEFROST CAUSING VISIBILITY ISSUES!!!!!! *TR
Air bags, Seat belts, Jul 14, 2008, crash
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, THE CONTACT FELL ASLEEP AT THE WHEEL. THE VEHICLE SWERVED TO THE RIGHT, CROSSED OVER AN EMBANKMENT, DROVE INTO A DITCH, AND STRUCK A TREE HEAD ON. THE VEHICLE IS CURRENTLY AT THE SHOP BEING REPAIRED. THE CONTACT SUSTAINED CUTS AND BRUISES, BUT NO MAJOR INJURIES. A POLICE REPORT WAS FILED. THE AIR BAGS FAILED TO DEPLOY. SHE BELIEVES THAT HAD THE AIR BAGS DEPLOYED, SHE WOULD NOT HAVE BEEN INJURED. THE CURRENT AND FAILURE MILEAGES WERE 34,000. UPDATE 09/10/08 *CW THE SEAT BELT DID NOT RESTRAIN THE CONSUMER. UPDATED 09/19/08. *JB
Service brakes, Hydraulic, Tires, Jun 27, 2008
WE PURCHASED THE VEHICLE NEW. AFTER REPLACING BRAKES 4 TIMES, WE STILL HAVE PULSING WHEN WE BRAKE AND THE STEERING WHEEL SHAKES HORRIBLY. THERE ARE ONLY 36,000MILES ON THE VEHICLE AND WE HAVE ALSO HAD TO REPLACE THE TIRES DUE TO CUPPING. NO ONE KNOWS WHAT IS CAUSING THE PROBLEM, THEY JUST KEEP REPLACING THE BRAKES ONLY TO HAVE THEM CONTINUE TO PULSE. I CAN'T BELIEVE ANY OF THE MECHANICS THAT HAVE LOOKED AT THE VEHICLE WOULD ENJOY DRIVING A VEHICLE LIKE THIS, STILL WE ARE STUCK WITH IT. I READ ON ONE SITE THAT IT COULD BE THE CALIPERS; MAYBE CHRYSLER SHOULD LOOK INTO IT. WE HOLD OUR BREATH THAT WE WILL STOP WHEN WE PUT ON THE BRAKES. WHY ISN'T CHRYSLER MADE ACCOUNTABLE FOR FAULTY BRAKES/CALIPERS WHEN IT COULD CAUSE AN ACCIDENT?
Engine and engine cooling, Jun 23, 2008
2004 JEEP GRAND CHEROKEE LAREDO, 95,470 MILES. LEFT ENGINE BRACKET BROKE OFF VEHICLE WHILE DRIVING DOWN THE HIGH-WAY @ APPRX 65 MILES PER HOUR. I CAN'T SAY THAT THIS IS A DEFECT, BUT I FIND IT ODD BECAUSE IT'S NOT SOMETHING I'VE HEARD OF HAPPENING AGAINST AN ON-ROAD DRIVEN VEHICLE. *TR
Visibility, Equipment, Jun 19, 2008
HEATER AND AIR CONDITIONER DOES NOT FUNCTION PROPERLY. MAY BLOW HEAT ON ONE SIDE AND COOL AIR ON THE OTHER SIDE WHEN THE A/C IS ON. MAY NEED TO TURN ALL THE UP TO 86 BEFORE HEAT WILL COME OUT IN THE WINTER. WILL SOMETIMES CORRECT ITSELF IF CAR IS TURNED OFF AND LET SIT FOR A PERIOD OF TIME. *TR
Equipment, Jun 19, 2008
WHEN I TURN ON THE A/C IT ONLY COMES OUT 1 SIDE WHILE HEAT COMES OUT THE OTHER SIDE. DEALER WILL NOT FIX. *TR
Visibility, Jun 17, 2008
2004 JEEP GRAND CHEROKEE AUTOMATIC ZONE CONTROL CLIMATE CONTROL SYSTEM. BLEND DOOR FAILURE CAUSING OBSTRUCTION IN AIRFLOW RESULTING IN COSTLY REPAIR. A RELATED ISSUE OF THE BLOWER MOTOR CONNECTOR SHORTING OUT CAUSING FAILURE OF THE FAN MOTOR TO WORK. *TR
Visibility, Jun 9, 2008
NO HEAT
Steering, Jun 6, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHEN THE CONTACT TURNED THE STEERING WHEEL TO THE LEFT AT 10 MPH, SHE WOULD HEAR A DRAGGING NOISE AND THE STEERING WHEEL WOULD BECOME DIFFICULT TO MANEUVER. THE FAILURE DID NOT OCCUR WHEN THE WHEEL WAS TURNED TO THE RIGHT. THE DEALER STATED THAT HER VIN WAS EXCLUDED FROM NHTSA CAMPAIGN ID NUMBER 03V079000 (STEERING:GEAR BOX (OTHER THAN RACK AND PINION)). THE CURRENT AND FAILURE MILEAGES WERE APPROXIMATELY 40,000.
Visibility, Jun 4, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WITHIN THE PAST TWO YEARS, ALL FOUR WINDOW REGULATORS WERE REPLACED. DURING THE FIRST INSTANCES, THE FRONT PASSENGER SIDE WINDOW CONTINUED TO ROLL DOWN ON ITS OWN. WHEN THE REAR DRIVER'S SIDE WINDOW BEGAN EXHIBITING THE SAME FAILURE, THE CONTACT HAD THE WINDOW SEALED TO PREVENT IT FROM OPENING. ON EACH OCCASION, THE WINDOW GRADUALLY LOWERED AND WOULD NOT STOP. THE CURRENT MILEAGE WAS 79,253 AND FAILURE MILEAGE WAS 50,000.
Visibility, May 28, 2008
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER 2004 JEEP GLAND CHEROKEE LIMITED THE AUTOMATIC TEMPERATURE CONTROL HAS FAILED. ONE SIDE OF THE VEHICLE BLOWS HOT AIR THE OTHER BLOWS COLD AIR. *TR
Visibility, May 21, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ONE MONTH AFTER SHE PURCHASED THE VEHICLE, SHE NOTICED THAT THE DRIVER SIDE EXTERIOR MIRROR WOULD BECOME CLOUDY. SHE ACTIVATED THE HEATED MIRROR TO CLEAR IT UP, WHICH WORKED TEMPORARILY. HOWEVER, OVER THE LAST FEW MONTHS, THE FRAME AROUND THE INSIDE OF THE MIRROR FRACTURED AND CAUSED THE MIRROR TO CLOUD COMPLETELY OVER TO THE POINT OF ZERO VISIBILITY. BOTH THE DEALER AND MANUFACTURER WERE NOTIFIED. THE VEHICLE IS NOT UNDER WARRANTY; THEREFORE, THEY WOULD NOT REPAIR THE VEHICLE FOR FREE. THE FAILURE MILEAGE WAS 25,000 AND CURRENT MILEAGE WAS 43,000.
Visibility, May 18, 2008
2004 JEEP CHEROKEE - A/C BLOWS COLD ONLY ON DRIVER SIDE. PROBLEM WITH "BLENDER DOORS" VERY COSTLY TO REPAIR/REPLACE (OVER $1000). THIS IS A VERY COMMON PROBLEM IN THIS MODEL. CHRYSLER IS AWARE OF THIS PROBLEM AND HAS DONE NOTHING ABOUT IT. IT SHOULD BE RECALLED AND REPAIRED FOR FREE. *TR
Visibility, May 16, 2008
2004 JEEP GRAND CHEROKEE LIMITED. DEFECTIVE BLEND DOORS, NO DEFROST, AC IFFY, HEAT ONLY AT TIMES. EXPENSIVE REPAIR, FOR NOW LIVING WITH IT. *TR