2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Engine and engine cooling, May 14, 2008
THE PASSENGER SIDE HEAT SELECTOR NEVER WORKS AND BLOWS COLD AIR OUT IN SUBZERO WEATHER. *TR
Service brakes, Hydraulic, May 13, 2008
MY JEEP GRAND CHEROKEE HAS 60K MILES. BRAKE DISCS HAVE BEEN REPLACED 4 TIMES AND RESURFACED 2 TIMES SINCE THE CAR HAD 14K MILES. NEW BRAKE DISCS LAST ONLY 6-10K MILES BEFORE THEY BECOME WARPED. WHEN I BRAKE, THERE IS STRONG PULSATION. CONTACTED JEEP SEVERAL TIMES BUT COMPANY DENIED RESPONSIBILITY. *TR
Engine and engine cooling, Power train, Vehicle speed control, May 10, 2008
WHILE ON THE WEBSITE OF CONSUMER AFFAIRS I NOTICED THAT THERE WAS AN ISSUE WITH AUTOMATIC ACCELERATION ON THE 2004 JEEP GRAND CHEROKEE LAREDO WHICH I OWN AND HAVE EXPERIENCE THIS HAPPENING LUCKILY I HAVE ALWAYS BEEN IN CONTROL OF THE SITUATION, AND FREQUENT STALLING. EITHER IT JUMPS AT A RED LIGHT OR IT STALLS, STALLING IS BETTER, NOT BEING ABLE TO BRING IT TO A SHOP DUE TO FINANCING, I TRY TO STAY ON TOP OF IT, THIS ALREADY HAS CAUSED SOME DEATHS I SEE ON THE SITE, WHEN ARE THEY GOING TO RECALL THIS VEHICLE DUE TO THIS SITUATION, OR ARE THEY WAITING TO GET A HEIGHT BODY COUNT? THIS HAPPENING ONCE TO ANYONE IS TOO MUCH! WHAT IS THIS COUNTRY COMING TO? *TR
Visibility, May 7, 2008
CLIMATE CONTROL STARTED BLOWING NOTHING BUT COLD AIR OUT THE PASSENGER SIDE VENTS. NOT WARNING PRECEDED THE FAILURE. I JUST GOT A COMPLAINT FROM A PASSENGER THAT THEY WERE FREEZING ONE DAY. RESEARCH LEAD ME TO FIND IT IS A POORLY DESIGNED BLEND DOOR IN THE HVAC SYSTEM OF WJ GRAND CHEROKEES. A QUOTE OF OVER $1000 TO FIX A CARDBOARD PART! *TR
Engine and engine cooling, May 7, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. ON MAY 7, 2008, WHILE DRIVING BETWEEN 70-75 MPH, THE VEHICLE STALLED FOR THE THIRD TIME. THE FAILURE ALSO OCCURRED AT LOWER SPEEDS. THE VEHICLE RESTARTED AFTER THE FIRST TWO FAILURES, BUT NOT AFTER THE MOST RECENT. THE DEALER STATED THAT THE CRANKSHAFT SENSOR FAILED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN ID NUMBER 04V112000 (ELECTRICAL SYSTEM:STARTER ASSEMBLY). THE VIN WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 50,412.
Service brakes, Hydraulic, May 3, 2008
WARPED FRONT BRAKE ROTORS. I RECEIVED CHRYSLER NOTICE TO TAKE MY JEEP TO DEALER FOR INSPECTION. DEALER GAVE IT A QUICK DRIVE AROUND THE BLOCK AND SAID THE ROTORS WERE NOT BAD ENOUGH TO REQUIRE REPLACEMENT. FEW THOUSAND MILES LATER THE WARPING BECAME VERY BAD AND I RETURNED TO DEALER. DEALER SAID IT WAS TOO LATE AS I ALREADY HAD THE INSPECTION. CHRYSLER CUSTOMER SERVICE WOULD NOT HELP EITHER. I REPLACED THE BRAKE ROTORS AND PADS AT MY OWN EXPENSE. *TR
Visibility, May 2, 2008
2004 JEEP GRAND CHEROKEE LIMITED. BLEND DOORS ARE BROKEN AND DEALER WANTS OVER 2200USD TO REPAIR. THIS SHOULD BE A FACTORY RECALL. THE ORDINARY WORKING CLASS PERSON CANNOT AFFORD THIS REPAIR. BECAUSE THE BLEND DOORS DO NOT OPEN, YOU CANNOT GET HEAT OR AC. CONSEQUENTLY, THERE IS NO DEFROST, MAKING DRIVING EXTREMELY DANGEROUS.
Engine and engine cooling, Apr 28, 2008
THE HEATING/COOLING SYSTEM IS DYSFUNCTIONAL AND HAS NOT WORKED CORRECTLY SINCE PURCHASE IN 2004, BUT IS WORSE NOW THAN PREVIOUSLY. UNABLE TO SET AT ONE TEMPERATURE AND HAVE UNIFORM HEAT/COOLING (DEPENDING ON SEASON). IT WILL BLOW REALLY HOT, THEN COOL, THEN NOT AT ALL ON ONE SIDE AND THE OTHER SIDE IS TOTALLY NOT INSYNC WITH THE DRIVER'S SIDE (THERE ARE DUAL CONTROLS). TODAY, DRIVING IN 50F WEATHER, CONTROL SET TO 71F AND THE AIR CONDITIONER CAME ON DRIVER'S SIDE, NOTHING ON THE PASSENGER SIDE. THE BLEND DOORS HAVE BEEN REPLACED IN JANUARY AND THE WATER PUMP WITH THERMOSTAT HAVE BEEN REPLACED IN MARCH, AND IT STILL DOES NOT WORK PROPERLY. AT TIMES IT BECOMES VERY HOT AND SMELLS HOT. AT OTHER TIMES IT IS FREEZING COLD--THERE DOESN'T SEEM TO BE ANY IN BETWEEN.. AT THE TIME OF THE INITIAL SERVICE THE MILEAGE WAS 52000, THE SECOND TIME IT WAS 55000 AND NOW AM AT 59000+. HAVE CONTACTED CHRYSLER CUSTOMER SERVICE CENTER WITH LITTLE SATISFACTION. *TR
Steering, Suspension, Service brakes, Hydraulic, Visibility, Apr 17, 2008
I AM HAVING A PROBLEM WITH THE STEERING, BRAKES, AND THE HEAT VENT. WHEN TURNING LEFT OR RIGHT, IT MAKES THIS AWFUL NOISE. WHEN APPLYING THE BRAKES, THE STEERING WHEEL AND THE FRONT END BEGINS TO SHAKE. I TOOK THE VEHICLE TO GET THE BRAKES CHANGED AND THEY SAID THE PADS LOOK FINE. WHEN I HAD THE HEATER ON, IT WAS BLOWING COLD AIR ON THE PASSENGER SIDE. *TR
Service brakes, Hydraulic, Apr 9, 2008
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHENEVER THE CONTACT DEPRESSES THE BRAKE PEDAL, THE STEERING WHEEL AND FRONT END SHAKE AND THE BRAKE PEDAL VIBRATES. THE CONTACT HAS CHANGED THE BRAKES AND ROTORS FIVE TIMES. THE VEHICLE WAS TAKEN TO THE DEALER TWICE AND THEY STATED THAT THE BRAKES AND ROTORS WERE DEFECTIVE. THE CURRENT MILEAGE WAS 160,000 AND FAILURE MILEAGE WAS 6,000. UPDATED 5/19/08 *CN UPDATED 05/19/08. *JB
Seats, Apr 5, 2008, fire
I HAD THE SEAT HEATER ON WHILE DRIVING ON MY WAY HOME FROM WORK, AND I NOTICED THAT IT CONTINUED TO GET WARMER AND THEN HOT. IT STARTED IN MY HIP AND THEN WENT TO MY BACK AND CONTINUED TO GET HOTTER. THE HEATER WAS SHUT OFF. WHEN I GOT HOME I FOUND TWO HOLES IN MY LEATHER DRIVER SEAT AND ALSO A BURN HOLE AND SCORCHED AREA ON THE BOTTOM OF MY COAT. I HAD RECEIVED A RECALL NOTICE AND HAD GONE TO THE DEALER FOR REPAIR. THE RECALL WAS F17 - HEATED SEAT ELEMENT. *TR
Equipment, Mar 31, 2008
THE VENTS ON THE DRIVER SIDE WERE BLOWING HOT AIR WHEN I HAD THE A/C ON. I RAN THE A/C FOR 20 MINUTES AND IT DID NOT COOL DOWN. *TR
Seats, Mar 26, 2008, fire
PASSENGER SEAT HEATING ELEMENT CAUGHT FIRE, TOTALLY DESTROYING VEHICLE. *TR
Visibility, Mar 24, 2008
HEATER, DEFROSTER, A/C, VENTS ALL STOPPED WORKING TWICE! ON MY 2004 JEEP GRAND CHEROKEE. THE BLEND DOORS WOULD BREAK AND STICK, THUS PRODUCING NO HEAT, A/C..NOTHING! THIS IS VERY DANGEROUS AND EXTREMELY COSTLY 1200-1800 EACH TIME IT HAS TO BE FIXED. THE WHOLE DASHBOARD NEEDS TO BE REMOVED, THE COOLANT DRAINED AND REFILLED, HEATER REMOVED, A/C DRAINED AND REFILLED, IT IS AN ALL DAY FIX FOR A REPAIR SHOP WHO IS FLUENT WITH THIS. TWO DAYS FOR ONE WHO IS NOT. *TR
Visibility, Mar 24, 2008
THERE WERE NO EVENTS LEADING UP TO THE FAILURE THAT I AM AWARE OF. I ATTEMPTED TO USE THE HEAT THIS PAST WINTER, AND NOTHING WOULD BLOW OUT. NO HEAT, NO AIR, NO DEFROST. MY WINDOWS WILL NOT DEFROST. I TOOK IT TO THE DEALERSHIP AND THEY DIAGNOSED IT AS BROKEN BLEND DOORS. NEEDS BLEND DOOR HOUSING. THEY WERE ASKING AROUND $1,000.00 TO FIX IT. I RESEARCHED THIS PROBLEM ONLINE AND FOUND A FORUM WHERE MANY PEOPLE WERE EXPERIENCING THE SAME EXACT PROBLEM WITH THE SAME MODEL. THIS IS A FACTORY DEFECT. NOTHING HAS BEEN DONE TO CORRECT THE FAILURE. I DON'T HAVE THIS KIND OF MONEY. MY VEHICLE WAS ONLY 3 YEARS OLD. I CONTACTED THE MANUFACTURER TO NO AVAIL. THIS SUMMER I , ALONG WITH MANY OTHERS, WILL HAVE NO AIR TO KEEP THEM COOL. *TR
Tires, Mar 24, 2008
CONTACTED JEEP TO TELL THEM OF OUR RIMS THAT ARE FAILING,DUE TO PRODUCT DETERIORATION AND THEY DECIDED TO SETTLE FOR HALF OF THE COST AT THE FIRST CALL. THESE RIMS ARE EXPANDING AT THE MAG PART OF THE WHEEL & SEPARATING FROM THE RIM. THIS IS MY WIFE'S CAR AND I MIGHT NOT BE AROUND IF THEY FAIL & CAUSE AN ACCIDENT. I DON'T FEEL I SHOULD HAVE TO PAY A THOUSAND DOLLARS TO REPLACE RIMS THAT WENT BAD AT 22,000 MILES. KEITH BISHOP *TR
Seat belts, Mar 24, 2008
I HAVE A 2004 JEEP GRAND CHEROKEE AND RECENTLY I HAD A FAILURE OF THE SEAT BELT, IN THAT IT LOCKED BACK IN THE FULLY RETRACTED POSITION. FOLLOWING IS A DESCRIPTION OF THE EVENTS, I CAME TO A RED LIGHT AND PUT THE BRAKES ON AND THE SEAT BELT TIGHTENED UP AGAINST MY CHEST, I THEN LEANED BACK TO RELIEVE THE TENSION AND THE BELT STAYED TIGHT AGAINST MY CHEST, SO I UNBUCKLED THE SEAT BELT AND LEFT IT RETRACT TO RELIEVE THE TENSION AND THE SEAT BELT WOULD NOT EXTEND AFTER THAT, PUTTING ME IN A POSITION OF NOT HAVING A SEAT BELT FOR PROTECTION. I HAVE SINCE HAD THE SEAT BELT REPLACED AND THE TOTAL COST FOR REPAIRS WAS $153.91. I LOOKED TO SEE IF THERE WERE ANY RECALLS FOR THE SEAT BELTS AND WASN'T ABLE TO LOCATE ANYTHING ON THE INTERNET FOR MY PARTICULAR JEEP. I DON'T KNOW IF THIS FAILURE IS GROUNDS FOR A RECALL BUT I WANTED TO MAKE THE NHTSA AWARE OF THE PROBLEM IN CASE THERE ARE MORE INCIDENTS OF THIS TYPE. *TR
Steering, Engine and engine cooling, Power train, Visibility, Structure, Seats, Mar 20, 2008
2004 JEEP GRAND CHEROKEE WITH HEATED SEAT ISSUE. CONSUMER STATES THAT THE VEHICLE HAS BEEN TAKEN TO THE DEALER SEVERAL TIMES FOR THE HEATED SEAT PROBLEM. SHE ALSO STATES THAT THERE IS A WIRE OR ROD POKING THROUGH THE DRIVER SEAT. *KB THE CONSUMER ALSO STATED THE TRANSMISSION FAILED, THERE WAS A PROBLEM WITH THE POWER STEERING, THE BLEND DOORS IN THE HEATING SYSTEM, THE PASSENGER SIDE WINDOW FELL DOWN IN TO THE DOOR PANEL, AND THE HOOD STRUTS FAILED. THE CONSUMER STATED THE HEATED SEAT ISSUE HAD BEEN RECALLED. THE ENGINE LIGHT ILLUMINATED AND IT WAS DETERMINED THAT THE OXYGEN SENSOR NEEDED TO BE REPLACED. *JB
Visibility, Mar 17, 2008
HEATER BLEND DOOR MADE NOISE FROM THE DAY VEHICLE WAS PURCHASED. IT ALSO FAILED SEVERAL TIMES DURING NORMAL OPERATION OVER THE LAST 4 YEARS. NO LONGER MAKING NOISE BUT NOW ONLY PASSENGER SIDE HEATER/AC VENT WORKS. DEFROSTING WINDOWS INEFFECTIVE WITH DEFECTIVE BLEND DOOR. *TR
Visibility, Mar 9, 2008
THIS IS THE SECOND TIME THAT WE HAVE HAD A PROBLEM WITH WINDOWS FALLING DOWN WHILE DRIVING DOWN THE ROAD. THE FIRST TIME THE DEALERSHIP DID SPLIT THE COST OF 500.00 WITH US BUT NOT THE LATEST. THIS SEEMS TO BE AND ONGOING PROBLEM WITH THIS PART THAT IS MADE OF PLASTIC. I WISH I HAD KNOWN ABOUT ALL THE PROBLEMS WITH THE WINDOWS BEFORE BUYING THIS JEEP. *TR
Steering, Mar 9, 2008
STEERING FAILURE STEERING WHEEL FROZE WHILE TURNING LEFT IN THE MIDDLE OF ON COMING TRAFFIC NEARLY ESCAPING ACCIDENT. *TR
Visibility, Mar 6, 2008
I HAVE HAD 3 WINDOW REGULATORS BREAK IN MY 2004 JEEP CHEROKEE. THE REGULATOR ITSELF IS A FAULTY PRODUCT, MADE OF CHEAP PLASTIC INSTEAD OF SOMETHING THAT IS BUILT TO LAST WITH METAL. DAIMLER-CHRYSLER TOOK A MAJOR SHORTCUT TO SAVE A FEW BUCKS AND NOW JEEP OWNERS ARE PAYING FOR IT. EACH WINDOW REGULATOR COSTS ABOUT 277 DOLLARS FROM A JEEP DEALERSHIP, AND THEY CHARGE $500 FOR PARTS AND LABOR TO FIX 1 (ONE) REGULATOR. I'VE HAD 3 FAIL AND REPLACED, SO I'VE PAID $1500 ON A 4 YEAR OLD AMERICAN VEHICLE...ON THE WINDOWS!! THIS IS RIDICULOUS AND THIS PRODUCT SHOULD BE RECALLED, AND JEEP OWNERS SHOULD BE REIMBURSED FOR ALL EXPENSES, OR HAVE ALL 4 WINDOW REGULATORS REPLACED FREE OF CHARGE. *TR
Visibility, Feb 29, 2008
HEATER VENT DOES NOT WORK. *TR
Visibility, Feb 28, 2008
VISIBILITY: DEFROSTER/DEFOGGER SYSTEM:WINDSHIELD:BLOWER. *TR
Visibility, Feb 26, 2008
2004 JEEP GRAND CHEROKEE OVERLAND BLEND DOOR BREAKAGE/FAILURE COLD AIR BLOWING IN WHEN HEAT IS ON *MAINLY ONE SIDED ISSUE* HAVE NOT FIXED YET BUT WILL BE IN THE FUTURE. *TR