2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Engine and engine cooling, Visibility, May 21, 2007
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE IS EXPERIENCING FAILURE WITH HER VEHICLE'S POWER WINDOWS. SHE STATED THAT HER POWER WINDOWS FAIL TO ROLL UP. SHE HAS NOT CONTACTED THE MANUFACTURER OR THE DEALER. THE HEAT SHUT OFF WHILE THE HEAT BUTTON WAS STILL ACTIVATED. AS A RESULT, THE AIR CONDITIONER IS NOT WORKING EITHER. THE DEALER STATED THAT THE CAUSE OF FAILURE WAS THE HEATING SYSTEM AND WOULD COST $2,000 TO BE REPAIRED. THE DEALER ALSO RECOMMENDED THAT SHE NOTIFY NHTSA TO DETERMINE IF THERE WERE ANY RECALLS ON HER VEHICLE. THERE WERE NONE THAT APPLIED TO HER VEHICLE. THE ENGINE SIZE WAS UNKNOWN. THE CURRENT MILEAGE IS 38,830 AND FAILURE MILEAGE WAS 37,500.
Engine and engine cooling, May 21, 2007
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. WHILE MAKING A LEFT TURN AT 45 MPH, THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE WOULD NOT STOP WHEN THE BRAKES WERE DEPRESSED. THE CONTACT WAS FINALLY ABLE TO DECELERATE AND TURNED THE VEHICLE OFF. THE FAILURE WAS DUE TO THE THROTTLE CABLE BECOMING STUCK. THE VEHICLE OPERATED NORMALLY ONCE THE THROTTLE CABLE WAS RELEASED. THE VEHICLE WAS DRIVEN TO A REPAIR SHOP WHERE IT IS CURRENTLY BEING DIAGNOSED. THE PURCHASE DATE WAS UNKNOWN. THE CURRENT AND FAILURE MILEAGES WERE 33,010.
Service brakes, Hydraulic, May 16, 2007
I HAVE HAD MULTIPLE ROTORS REPLACED ON THE JEEP DUE TO WARPING. THIS HAS BEEN GOING ON SINCE I HAVE BOUGHT THE CAR.*AK
Visibility, May 15, 2007
2004 JEEP GRAND CHEROKEE OVERLAND: HEAT AND A/C BLOWER ARE IN OPERATIVE. MID CASE AND BLEND DOOR ARE DEFECTIVE. *AK
Seats, May 10, 2007
2004 JEEP GRAND CHEROKEE LAREDO 4WD 65,000 MILES DRIVERS POWER SEAT BRACKET WHILE STOPPING AT LIGHT - METAL SEAT BRACKET BROKE TILTING ME SIDEWAYS. JEEP DEALER QUOTED $1000 REPAIR - JEEP WILL NOT OFFER ANY WARRANTY. I SEE MANY OTHER CASES OF THIS ON THE INTERNET. THIS WAS A SERIOUS SAFETY CONCERN. I CAN SEND PHOTOS OF THE DEFECTIVE PART AND/OR SHOW YOU THE ISSUE. AK
Visibility, May 9, 2007
THE 2004 JEEP CHEROKEE WITH 42,000 MILES ON IT HAD WINDOW REGULATORS ON BOTH FRONT DOORS MALFUNCTIONED ON SEPARATE OCCASIONS. ONE REGULATOR WAS COVERED UNDER WARRANTY AND REPLACED BY THE DEALERSHIP. I PAID ANOTHER PARTY TO REPLACE THE OTHER REGULATOR. THIS COULD HAVE RESULTED IN AN UNSAFE SITUATION DUE TO NO CONTROL OVER THE WINDOW UNITS. ON ONE EVENT IT WAS RAINING ,AND ON THE OTHER EVENT, THE CAR WAS PARKED IN A PUBLIC PARKING LOT.*AK
Visibility, Apr 28, 2007
VISIBILITY:DEFROSTER/DEFOGER HEATING SYSTEM. MY WIFE AND I PURCHASED OUR 2004 JEEP GRAND CHEROKEE IN AUGUST OF 06 WITH 38,000 MILES ON THE ODOMETER. WHILE SHE HAD IT IN FOR A ROUTINE OIL CHANGE SHE TOLD THE TECH ABOUT NOISES IN THE DASH AND HE RESPONDED WITH IT SUPPOSED TO SOUND LIKE THAT. NOW 12,000 MILES LATER THE JEEP HAS NO HEAT AT ALL AND WE NEED TO PAY $1,000 TO FIX SOMETHING THAT IS NOT COVERED UNDER THE EXTENDED WARRANTY. WE PURCHASED THIS VEHICLE WITH THE INTENSION ON KEEPING IT FOR MORE THAN 100,000 MILES. IF WE KEEP THE JEEP THIS LONG IT LOOKS LIKE WE'LL HAVE TO HAVE THIS FIXED AGAIN IF IT BREAKS EVERY 50,000 MILES. I DIDN'T SEE HEAT AS AN OPTION ON THE WINDOW STICKER. *TR
Visibility, Apr 27, 2007
BLEND DOORS INOPERABLE. RESISTOR ALLOWS TOO MUCH TORQUE FOR THE PLASTIC BLEND DOOR TO HANDLE. (AS FOR THE PROPERTY DAMAGE YES OR NO QUESTION I CHECKED YES BECAUSE MY JEEP IS MY PROPERTY AND IT IS DAMAGED!) ALSO I CAN'T REMEMBER EXACTLY WHAT DATE I PURCHASED THIS GRAND CHEROKEE? BUT, IT WAS DEFINITELY MARCH 2005. *JB
Visibility, Apr 26, 2007
REAR PASSENGER (ELECTRIC) WINDOW FELL DOWN AND WOULD NOT GO BACK UP. I PURCHASED AN EXTENDED WARRANTY WHEN I PURCHASED THE VEHICLE (70K) WITH A $100 DOLLAR DEDUCTIBLE. I TOOK THE VEHICLE IN TO HAVE THE PROBLEM FIXED AND WAS CHARGED A $98 FEE TO LOOK AT THE PROBLEM. I WAS CALLED THE NEXT DAY AND INFORMED THAT I WOULD HAVE TO PAY ANOTHER $98 TO FURTHER DIAGNOSE THE PROBLEM. WHEN I TOLD THE DEALERSHIP I WOULD NOT PAY ANYMORE MONEY BECAUSE OF MY WARRANTY, THEY DISCONNECTED THE SWITCH AND ROLLED THE WINDOW UP INSTEAD. THIS PROBLEM REMAINS UNRESOLVED. *TR
Power train, Apr 22, 2007
2004 JEEP GRAND CHEROKEE , PURCHASED ON 02/19/2005 USED VEHICLE WITH A 24,000 MILES OR LESS WARRANTY. PURCHASE PRICE WAS $20,342.00, MILEAGE ON VEHICLE WAS: 17268 AT TIME OF PURCHASE. PROBLEM: ON 4/18/2007 I HAD TO REPLACE THE TRANSMISSION ON THIS VEHICLE WHICH COST ME $3,018.99. CAN I BE REIMBURSED FOR THIS MISHAP? AS A CONSUMER I DO NOT BELIEVE A VEHICLE THAT IS 2 1/2 YEARS OLD SHOULD HAVE TRANSMISSION PROBLEMS SUCH AS THE ONE I INCURRED WITH THIS VEHICLE. MY PRESENT MILEAGE IS: 57959 THANK YOU FOR YOUR ASSISTANCE IN THIS MATTER *TR
Engine and engine cooling, Apr 19, 2007
HEAD GASKET FAILURE WITHIN WARRANTY PERIOD - DAIMLER CHRYSLER CORP REFUSED TO HONOR WARRANTY. *JB
Service brakes, Hydraulic, Apr 18, 2007
TL*THE CONTACT OWNS A 2004 JEEP GRAND CHEROKEE. THE VEHICLE VIBRATES WHILE DRIVING AND WORSENED AT SPEEDS BETWEEN 55-60 MPH. THE FRONT ROTORS WERE REPLACED AT 44,000 MILES ON 05/2006. THE VEHICLE BEGAN VIBRATING AGAIN AND THE REAR ROTORS AT 47,000 MILES SHORTLY AFTER THE FRONT ROTORS. THE FRONT ROTORS WERE REPLACED AGAIN ON 04/2007 AT 59,000 MILES. THE CONTACT STATED THAT 4,000 MILES AFTER THE WARRANTY EXPIRED, THE TRANSMISSION FAILED AND HAD TO BE REPLACED. THE CURRENT MILEAGE WAS 63,700.
Service brakes, Hydraulic, Apr 11, 2007
I PURCHASED A JEEP GRAND CHEROKEE FROM CAR MAX ON 3-17-07, AND WITHIN A 3 WEEK PERIOD THE JEEP ACCELERATED WHEN BRAKING 6 TO 7 TIMES. RUNNING THROUGH STOP LIGHTS AND SIGNS. I WAS ALMOST HIT. WHAT IS THE PROBLEM WITH THE JEEP.*AK
Visibility, Apr 10, 2007
BLEND DOOR FAILURE WHICH COMPRISED HEAT/DEFROST TO PASSENGER SIDE OF VEHICLE. *AK
Wheels, Apr 9, 2007
TL*- THE CONTACT STATED THAT WHILE DRIVING HIS 2004 JEEP GRAND CHEROKEE (24303 FAILURE MILEAGE) THE FRONT TIRES KEEP LOOSING AIR. THE VEHICLE HAD BEEN TAKEN TO A DEALER WHO STATED THAT TIRES WERE FINE, BUT THE RIMS WERE CORRODED. THE TWO FRONT TIRES WERE REPLACED. THE CONTACT STATED THAT THE SAME DEFLATING HAPPENED TO THE REAR TIRES. THE CURRENT MILEAGE WAS 36,000. AIR WAS LEAKING AROUND THE BEAD. UPDATED 06/06/07. *JB
Visibility, Apr 6, 2007
04 GRAND CHEROKEE, FUNNY NOISES AFTER CAR SHUTS OFF COMING FROM DASH FOR AS LONG AS I CAN REMEMBER. THE JUST LAST WEEK THE RIGHT SIDE VENTS STARTED BLOWING ONLY COLD AIR. I JUST FOUND OUT IT IS A $1500/2 DAY REPAIR AND THAT IT HAPPENS "A LOT" - SO TO ME IF THIS IS A FAILURE THEY KNOW ABOUT FOR SEVERAL YEARS THEN I SHOULD NOT HAVE TO FIX THIS MYSELF. IT IS OBVIOUSLY A LEMON PART AND IT SHOULD BE RECALLED. *AK
Vehicle speed control, Apr 5, 2007
I WAS DRIVING HOME FROM A RESTAURANT LESS THAN A MILE AWAY FROM MY APARTMENT AND TOOK A LEFT TURN ONTO THE ROAD WHERE MY APARTMENT COMPLEX WAS LOCATED , AND THE CAR STARTED UP FINE AND WAS OKAY UNTIL ABOUT 3/4 OF THE WAY HOME. THE 2004 GRAND CHEROKEE OVERLAND AFTER MAKING THE LEFT TURN ACCELERATED UNCONTROLLABLY TO ABOUT 60-70 MPH ON A NOT-SO-STRAIGHT ROAD. THE BRAKES WERE APPLIED, WHICH DID NOTHING, THE EMERGENCY BRAKE WAS APPLIED FOR NO RESPONSE, FINALLY BEFORE RUNNING INTO ONCOMING TRAFFIC I PULLED THE KEYS OUT OF THE IGNITION AND PUSHED THE IGNITION INTO NEUTRAL AND THEN PARK. THE CAR SKIDDED TO A HALT RIGHT BEFORE I DEAD ENDED INTO ONCOMING 5 O'CLOCK TRAFFIC. THE CAR WAS OFF, SO I RESTARTED IT AND IT, BEING IN PARK TOOK OFF FORWARD AT MAXIMUM RPMS. 8 OR 9 THOUSAND RPMS IN PARK, AND MOVING! TALK ABOUT SCARY. IT DID THIS APPROXIMATELY 7 TIMES WHILE STARTING WHERE IT SKIDDED TO A STOP AFTER THE FIRST RAMPAGE. I WAITED UNTIL A GREEN LIGHT, TURNED THE KEY, IT TOOK OFF IN PARK, AND ALLOWED ME WHILE DRIVING TO MOVE THE SHIFTER TO DRIVE, HAULED AROUND THE TURN AT FULL SPEED INTO THE ADJACENT PARKING LOT WHERE IT FINALLY STARTED BEING NORMAL. THANKFULLY THAT PARKING LOT IS ADJACENT TO MY APT COMPLEX SO I DROVE BACK WITHOUT REALLY ANY TROUBLE ASIDE FROM A FEW OVER REVVED. LEFT THE CAR IN THE GARAGE, AND HAVE TURNED IT ON TWICE WITH NO ISSUE. ITS BEING TOWED IN THE MORNING FOR THE SECOND TIME THAT THIS TYPE OF PROBLEM HAS HAPPENED. I WILL NOW BE SELLING THIS CAR. *AK
Visibility, Apr 3, 2007
WHEN TURN HEAT ON COLD AIR WILL COME OUT. YOU WILL HAVE TO TURN THE HEAD ON AND OFF SO YOU CAN GET HEAT TO WORK. YOU SHOULD NOT HAVE TO DO THIS TO A 30.000 $ CAR!!!! THIS NEED TO BE FIXED....THIS HAS HAPPENED A LOTS!!!! *JB
Power train, Vehicle speed control, Apr 3, 2007, crash
ON 2 SEPARATE OCCASIONS, MY JEEP LURCHED FORWARD WHILE PARKING. THE 1ST TIME I HAD TO PUT 2 FEET ON THE BRAKE PEDAL TO STOP IT, & THE JEEP WAS STILL TRYING TO DRAG ITSELF FORWARD. IT HAPPENED AGAIN 2 MONTHS LATER. ON MARCH 28, 2007, I HAD A MAJOR INCIDENT THAT HAS LEFT ME TERRIFIED OF EVER DRIVING THIS VEHICLE AGAIN. I PULLED OVER TO TRANSFER SOME THINGS TO ANOTHER VEHICLE. I PUT MY JEEP IN PARK & LEFT IT RUNNING. I GOT OUT OF THE JEEP (MY DRIVER'S DOOR WAS OPEN) & AS I GOT TO THE REAR OF THE VEHICLE, IT STARTED TO SLOWLY ROLL BACKWARDS. I RAN BACK & TRIED REACH THE BRAKE, BUT MY FOOT SLIPPED OFF & I HIT THE GAS PEDAL. THE JEEP LET OUT A ROAR - IT WAS REVVING UNCONTROLABLY (NORMAL IN A VEHICLE THAT IS IN PARK) - THEN I FELT A BANG & THE JEEP TOOK OFF, IN REVERSE, LIKE A SHOT. MY RIGHT FOOT GOT CAUGHT UNDER THE BRAKE PEDAL AS I SCRAMBLED FRANTICALLY TO GET INTO THE VEHICLE. MY SHOE CAME OFF, I WAS THROWN TO THE GROUND BY MY OPEN DRIVER'S DOOR & RUN OVER BY MY OWN JEEP. THE TRUCK CONTINUED IN REVERSE & SLAMMED INTOANOTHER VEHICLE. I WAS TAKEN BY AMBULANCE TO HOSPITAL FOR X-RAYS, A CT SCAN, AND A TETANUS SHOT. I HAVE A BROKEN TAILBONE, STAPLES CLOSING A GASH IN MY HEAD, ABRASIONS ON MY FEET AND HANDS, WRENCHED BACK & NECK & SEVERE DIZZYNESS. I KNOW I PUT THE CAR IN PARK. I HEARD THE DOOR LOCKS RELEASE. WHEN I HIT THE GAS, THE ENGINE REVVED FOR SEVERAL SECONDS BEFORE BANGING INTO REVERSE & TAKING OFF. IF THE CAR HAD ACTUALLY BEEN IN REVERSE, IT WOULD HAVE ROLLED AS SOON AS I GOT OUT. ALSO, IT WOULD'VE JUST TAKEN OFF IN REVERSE WHEN I HIT THE GAS, NOT REVVED LIKE A JET ENGINE. THE VEHICLE WAS IN PARK WHEN IT WAS TURNED OFF AFTER THE ACCIDENT. I'VE CONTACTED DAIMLER CHRYSLER. THEY SAID "THANKS FOR THE INFO, WE'LL BE IN TOUCH." I'M NOT HOLDING MY BREATH. I DON'T WANT TO EVER DRIVE THIS JEEP AGAIN. I DON'T WANT ANYONE TO EVER DRIVE THIS JEEP AGAIN. I'D LIKE DAIMLER CHRISLER TO ADDRESS THESE ISSUES BEFORE OTHERS ARE HURT, & I WOULD APPRECIATE YOUR HELP. *JB
Visibility, Mar 31, 2007
I HAVE CLOD AIR BLASTING FROM THE PASSENGER SIDE, EVEN WHEN THE HEAT IS ON, AND NOISES COMING FROM THE UNDER SIDE OF THE DASH. THE DEALER TOLD ME IT WAS THE BLEND OR DOOR AS SOON AS A I CALLED AND THEY EVEN KNEW WHAT IT WOULD COST TO FIX IT. I ASKED IF THIS WAS COMMON SINCE HE SEEMED TO KNOW IMMEDIATELY THEY TOLD ME KNOW, BUT WHEN I WENT TO THE DEALER TO GET FIXED I OVERHEARD A CONVERSATION OF ANOTHER JEEP OWNER WITH THE SAME PROBLEM, I PAID OVER $1200 TO GET THIS FIXED. *JB
Seats, Mar 19, 2007
JEEP GRAND CHEROKEE CUSTOMER CALLED THE DEALERSHIP TWICE AND WAS TOLD THAT THEY DIDN'T HAVE THE PARTS AND DIDN'T KNOW WHEN THEY WOULD HAVE THEM IN AFTER SECOND NOTICE OF RECALL CUSTOMER IS ON THE WAITING LIST**CC *JB
Steering, Mar 16, 2007
TL* - THE CONTACT CALLED REGARDING THE 2004 CHRYSLER JEEP GRAND CHEROKEE. THE CONTACT ATTEMPTED TO PARK, BUT THE VEHICLE LOST POWER STEERING. THE VEHICLE EVENTUALLY REGAINED THE POWER STEERING. THE DEALER/MANUFACTURER ADVISED THE CONTACT THAT THE STEERING GEAR NEEDED TO BE REPLACED. THE CONTACT STATED RECALL 03V079000 WAS FOR THE SAME FAILURE. HOWEVER, THE MANUFACTURER STATED THAT THIS VEHICLE WAS NOT INCLUDED IN THE RECALL DUE TO THE VIN. *AK UPDATE 05/04/07*TR
Service brakes, Hydraulic, Mar 15, 2007
TL* - THE CONTACT STATED THAT THE 2004 JEEP GRAND CHEROKEE'S FRONT ROTORS WERE WARP DUE TO POOR CALIPER DESIGN. HE NEEDED TO UPGRADE THE OE-UM ON THE BRAKE CALIPER AND DISC. WHILE DRIVING AT 60 MPH WITH DRY WEATHER HE APPLIED THE BRAKES, BUT THE BRAKE THE PEDAL PULSATED ABNORMALLY. HE TOOK THE VEHICLE TO DEALERSHIP FOR REPAIRS, BUT THE PARTS WERE DIFFICULT TO FIND. HE RETURNED FOR REPAIRS TWICE, BUT THEY DID NOT DO ANY THING TO VEHICLE BECAUSE IT WAS NO LONGER UNDER WARRANTY. THE FAILURE MILEAGE WAS 29500, AND THE CURRENT MILEAGE WAS 30300.*AK
Seats, Mar 15, 2007
I HAVE MADE MANY INQUIRIES INTO HAVING MY HEATED SEATS ON MY 2004 JEEP GRAND CHEROKEE SINCE SEPT 06 AS PER RECALL. I HAVE MADE TWO APPOINTMENTS AND HALF A DOZEN CALLS TO THE DEALERSHIP SCAP CHRYSLER JEEP, ONLY TO BE TOLD IT WILL BE A COUPLE OF WEEKS, OR YOU ARE ON THE LIST. THE REPAIR IS NOT DONE. *JB
Visibility, Mar 14, 2007
DEFECTIVE CLIMATE CONTROL BLEND DOORS CAUSING POOR/NO DEFROST LEADING TO POOR VISIBILITY, WHICH COULD RESULT IN CRASH. *JB