2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Air bags, Sep 5, 2006, crash
DT*: THE CONTACT STATED THE VEHICLE WAS INVOLVED IN A HEAD ON COLLISION AT 45 MPH AND THE AIR BAGS DID NOT DEPLOY. BOTH PASSENGERS IN THE VEHICLE SUSTAINED INJURIES. THE AIR BAG WARNING LIGHT WAS NOT ILLUMINATED AND SEAT BELTS WERE WORN BY BOTH PASSENGERS. A POLICE REPORT WAS TAKEN. UPDATED 10/25/2006 - *NM
Vehicle speed control, Sep 1, 2006, crash
I WAS STOPPED AT A STOP SIGN. HAD PUT THE CAR IN PARK AND WHEN PUTTING THE VEHICLE BACK INTO DRIVE, IT ACCELERATED IN REVERSE AND HIT THE TRUCK BEHIND ME. I WAS ABLE TO GET THE VEHICLE IN DRIVE HOWEVER, IT ACCELERATED FORWARD. THE ENTIRE TIME I HAD MY FOOT ON THE BRAKE. I ACCELERATED THROUGH AN INTERSECTION OVER THE CURB AND I BELIEVE BECAUSE I TURNED THE WHEEL AS I WAS HEADING TOWARDS A BLOCK WHEEL THE JEEP SPUN AND I HIT A TREE. THE INSURANCE COMPANY HAS INVESTIGATED THE EVENT. THERE ARE SKID MARKS AND I HAVE PICTURES, WITNESS BEHIND ME STATED MY BRAKES WERE ON THE ENTIRE TIME AND THERE WAS EVIDENCE FROM THE INVESTIGATION THAT THE BRAKES HAD BEEN APPLIED. HOWEVER THE INVESTIGATOR COULD NOT GET THE VEHICLE TO DUPLICATE THE PROBLEM AND THE THROTTLE WAS NOT STICKING. *JB
Power train, Aug 30, 2006, crash
2004 GRAND JEEP CHEROKEE (TRAIL RATED) DROVE THROUGH DRIVE WAY. PUT JEEP IN PARK GOT OUT TO CLOSE GATE BEHIND JEEP. THE JEEP WENT INTO REVERSE BY IT'S SELF. ROLLED OVER A PERSONS FEET KNOCKING HIM TO THE GROUND. FIGHTING WITH MY INSURANCE NOW BECAUSE THEY DON'T WANT TO PAY DAMAGES OR FOR INJURIES . THE JEEP CONTINUED TO ROLL UNTIL IT ROLLED OVER SMALL TREES AND A BIG TREE STOPPED IT. DOING ABOUT $4,000 DAMAGE. *JB
Seats, Aug 30, 2006
DT*: THE CONTACT STATED A RECALL LETTER WAS RECEIVED TWO WEEKS AGO. THERE WERE NO PROBLEMS WITH THE SEATS WHEN THE RECALL LETTER WAS RECEIVED. THE NHTSA RECALL, #06V197000 WAS PERTAINING TO THE SEATS: FRONT ASSEMBLY: SEAT HEATER/COOLER. THE PARTS NEEDED TO REPAIR THE VEHICLE WERE NOT AVAILABLE AT THE LOCAL DEALERSHIP. THE MANUFACTURER CONFIRMED THE PARTS WERE NOT AVAILABLE.
Service brakes, Hydraulic, Aug 30, 2006
DT*: THE CONTACT STATED WHILE THE BRAKE WAS APPLIED, THE VEHICLE ROCKED BACK AND FORTH. THE BRAKE PEDAL ALSO PULSATED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP WHO DETERMINED THE ROTORS NEEDED TO BE REPLACED. AN INDEPENDENT MECHANIC REPLACED THE ROTORS.
Suspension, Aug 28, 2006
DT*: THE CONTACT STATED A POPPING NOISE OCCURRED IN THE LEFT AND RIGHT SIDE OF THE FRONT OF THE VEHICLE WHILE MAKING A RIGHT OR LEFT TURN AND TRAVELING AS LOW AS 5 MPH. THE NOISE DOES NOT OCCUR WHILE TRAVELING STRAIGHT. THE VEHICLE WAS TAKEN TO A DEALERSHIP WHO DETERMINED THE RIGHT SIDE BALL JOINT WAS DEFECTIVE AND WAS REPLACED. ABOUT ONE MONTH LATER THE NOISE REOCCURRED ON THE RIGHT AND LEFT SIDES. THERE IS AN NHTSA RECALL, # 06V288000, REGARDING THE SUSPENSION: FRONT: CONTROL ARM: LOWER BALL JOINT. THE VEHICLE VIN WAS NOT INCLUDED IN THE RECALL.
Service brakes, Hydraulic, Equipment, Aug 24, 2006
I BOUGHT A 2004 GRAND CHEROKEE,SPECIAL EDITION BRAND NEW. AFTER 6000 MILES I NEEDED NEW FRONT BRAKE ROTORS BECAUSE THEY WERE WARPED AT 8000 MILES I NEEDED NEW REAR BRAKE ROTORS BECAUSE THEY WERE WARPED. AT 12000 MILES I NEEDED NEW FRONT BRAKE ROTORS AGAIN BECAUSE THEY WERE WARPED AT 14000 MILES I NEEDED NEW REAR BRAKE ROTORS BECAUSE THEY WERE WARPED. ALL ROTORS WERE REPLACED WITH GENUINE JEEP PARTS BY A JEEP DEALERSHIP. NOW AT 18100 MILES I NEED NEW FRONT AND REAR BRAKE ROTORS BECAUSE THEY ARE WARPED. I HAVE TO REPLACE THESE ROTORS AT MY OWN EXPENSE. I BELIEVE THAT IT IS RIDICULOUS TO REPLACE ROTORS EVERY 4000 MILES. IT IS A HAZARD, WHEN I COME TO A STOP, THE ENTIRE FRONT END SHAKES! *JB
Suspension, Aug 22, 2006
DT*: THE CONTACT STATED WHILE DRIVING VARIOUS SPEEDS ON THE HIGHWAY, THERE WAS A SQUEALING NOISE THAT CAME FROM THE REAR UNDERCARRIAGE. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE LEFT REAR AXLE WAS BENT. THE DEALER REPLACED THE LEFT REAR AXLE, BUT THE SQUEALING NOISE PERSISTED. THE MANUFACTURER WAS ALERTED.
Service brakes, Hydraulic, Aug 22, 2006
DT*: THE CONTACT STATED WHILE APPLYING BRAKE PRESSURE AT ANY SPEED, THE BRAKES PULSATED AND THERE WAS AN INCREASED STOPPING DISTANCE. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE BRAKE ROTORS WERE WARPED. THE ROTORS WERE REPLACED BUT THE PULSATION RETURNED. THE VEHICLE WAS INSPECTED BY A DEALER WHO DETERMINED THE ROTORS NEEDED TO BE REPLACED AGAIN. THE MANUFACTURER WAS ALERTED. THE CONSUMER STATED THE ROTORS WERE TOO SMALL FOR THE VEHICLE, WHICH CAUSED THEM TO OVERHEAT AND THE WARP. UPDATED *JB
Service brakes, Hydraulic, Aug 21, 2006
DT*: THE CONTACT STATED WHILE DRIVING 40 MPH ON NORMAL ROAD CONDITIONS, THE VEHICLE PULLED VIOLENTLY TO THE LEFT WHILE THE BRAKES WERE APPLIED. THE VEHICLE WAS TAKEN TO THE DEALERSHIP THREE TIMES FOR BRAKES REPAIRS. AFTER THE LAST INCIDENT THE CONTACT NOTICED THE DEALERSHIP SERVICE DID NOT USE ORIGINAL REPLACEMENT PADS WHICH CREATED SEVERE DAMAGE TO THE PASSENGER SIDE FRONT ROTOR DUE TO METAL TO METAL CONTACT WITH THE CALIPER. THE CONTACT WAS VERY CONCERN BECAUSE DURING THE LAST INCIDENT THE VEHICLE ALMOST HIT THE ROAD RAIL.*AK
Service brakes, Hydraulic, Aug 14, 2006
CONSUMER REQUESTING REIMBURSEMENT FOR BRAKE REPAIRS DONE ON A 2004 JEEP GRAND CHEROKEE. *KB THE VEHICLE HAD CONSISTENT VIBRATION WHILE BRAKING SINCE THE DATE OF PURCHASE. ON JULY 15, 2006 THE VEHICLE WAS TAKEN TO A DEALER WHO DID A BRAKE INSPECTION AND SUGGESTED THAT THE FRONT AND REAR BRAKES BE REPLACED. THE CONSUMER AGREED TO THE REPAIRS BUT ANT NO POINT DID ANYONE A THE DEALER MENTION A BRAKE DEFECT THAT WAS BEING ADDRESSED THROUGH A CLASS ACTION LAW SUIT. ON JULY 26 THE CONSUMER RECEIVED A LETTER IN REFERENCING THE CLASS ACTION SETTLEMENT WHICH PROVIDED A FREE BRAKE INSPECTION CERTIFICATE. THE CONSUMER FEELS THAT THE REPAIRS SHOULD HAVE BEEN PAID BY THE MANUFACTURER UNDER THE CLASS ACTION SETTLEMENT. *NM UPDATED*JB
Visibility, Aug 8, 2006
I RETURNED TO MY CAR TO FIND THAT THE PASSENGER WINDOW DROPPED DOWN INTO THE DOOR. THE CAR WAS TAKEN TO THE DEALERSHIP. DEALERSHIP STAFF INDICATED THAT THIS IS COMMON IN THE 2004 JEEPS. THE COST TO REPAIR THIS IS $480.00. *NM
Service brakes, Hydraulic, Aug 6, 2006
ON VACATION, I EXPERIENCED BRAKE FAILURE. I WAS UNABLE TO STOP THE VEHICLE. 2004 JEEP GRAND CHEROKEE. TOOK VEHICLE TO DEALERSHIP FOR REPAIR. DID NOT HAVE PARTS AND NOTICED ON THE INTERNET THERE WAS A RECALL ON LIKE MODELS. BROUGHT AUTO HOME UN-REPAIRED WAITING FOR RESPONSE FROM CHRYSLER. DEALERSHIP WOULD NOT COVER SERVICE AND NOTED THIS IS A DEFECTIVE MASTER CYLINDER. NOT SURE WHAT TO DO AT THIS POINT. *JB
Visibility, Aug 2, 2006
WHILE SETTING IN 2004 GRAND CHEROKEE LIMITED, WITH DRIVER WINDOW HALF DOWN, I STARTED TO PUT UP, WHEN POP. LIKE A ROCK HIT IT. THEN IT FELL INTO THE DOOR. GETTING ESTIMATE NOW IN THE RANGE OF $400.00. THAT DAY IT WAS 100 DEGREES. THIS NEXT WEEK WILL SEE TEMP THE SAME WITH THUNDERSTORMS POPPING UP. *NM
Vehicle speed control, Aug 2, 2006, crash
I WAS LOADING A CAR HAULER SEMI TRUCK, BACKING A 2004 JEEP GRAND CHEROKEE OVER MY CAB. JUST AS SOON AS I HAD THE UNIT WHERE IT NEEDED TO BE AND BEFORE I COULD GET IT IN PARK IT ACCELERATED IN REVERSE. THE CONSEQUENCE WAS IT CRASHED TO THE GROUND AND ROLLED ONTO IT'S RIGHT SIDE WITH ME STILL IN IT. I WASN'T SERIOUSLY HURT, BUT I DID LOOSE MY JOB OVER THE ACCIDENT. *NM
Service brakes, Hydraulic, Aug 1, 2006
CAR WAS PULSATING AND SHAKING TERRIBLY WHEN BRAKES WERE APPLIED AT 18,000 MILES. WAS TOLD I NEEDED NEW ROTORS AND THAT THEY ARE NOT COVERED UNDER WARRANTY. I TOLD THE REPAIR MANAGER THERE WAS NO WAY I PAID $33,000 FOR MY GRAND CHEROKEE AND WAS PAYING $600 TO GET NEW ROTORS EVERY YEAR. I CALLED CHRYSLER AND THEY SAID THEY WOULD REPAIR UNDER WARRANTY. AT 29,000 MILES, I HAVE BEEN TOLD THAT I NEED NEW ROTORS AGAIN. CALLED CHRYSLER AGAIN AND...TOO BAD THEY ARE NOT COVERED. THIS IS BULL, THERE IS NO WAY I WOULD SPEND $33,000 ON A CAR THAT NEEDS TO HAVE ROTORS REPLACED YEARLY. I WILL NEVER BUY ANOTHER JEEP AND ITS TOO BAD, I HAD NO BRAKE ISSUES WITH MY LAST ONE. *JB
Vehicle speed control, Jul 31, 2006, crash
2004 JEEP GRAND CHEROKEE SUDDENLY ACCELERATED WITHOUT WARNING. *KB THE JEEP CHEROKEE DOES NOT BELONG TO THE COMPLAINANT. THE COMPLAINANT BUSINESS (CAR WASH) WAS DAMAGED BY ONE OF HIS PATRON'S JEEP GRAND CHEROKEE WHEN IT ACCELERATED SUDDENLY. *NM ***NAR*** REFERRED TO OCC. *AK
Service brakes, Hydraulic, Jul 31, 2006
OUR 2004 JEEP GRAND CHEROKEE SPECIAL EDITION BEGAN SHUDDERING WHEN APPLYING BRAKE PRESSURE. THIS IS AN EXTREMELY DANGEROUS OCCURRENCE AS IT COULD EASILY SHUDDER OUT OF THE DRIVER'S CONTROL. WE TOOK THE VEHICLE IN WITH 13,365 MILES ON IT. NORMAN CHRYSLER JEEP DODGE SERVICE CENTER STATED THAT THE ROTORS WERE WARPED OUT OF ROUND .006 A PIECE. BOTH THESE AND THE BRAKE PADS WERE REPLACED. THE DEALERSHIP WOULD NOT REPLACE THIS UNDER WARRANTY. WE WERE FORCED TO PAY OUT OF POCKET FOR SOMETHING THAT WAS FAR BEYOND "NORMAL" WEAR AND TEAR. THE SERVICE CENTER REP TOLD MY HUSBAND THAT "YOUR WIFE RIDES THE BRAKE." THIS IS NOT A TRUE STATEMENT AND I FEEL THAT DAIMLER CHRYSLER IS SHRUGGING OFF RESPONSIBILITY FOR A POTENTIALLY DANGEROUS SAFETY ISSUE. SEARCHING THE INTERNET I HAVE FOUND MANY MANY COMPLAINTS OF THE SAME ISSUE. WE ARE CURRENTLY UP TO 18,000 MILES AND I AM WAITING FOR THE ROTORS TO WARP AGAIN. THERE IS NOW A CLASS ACTION SETTLEMENT ASSOCIATED WITH THIS OBVIOUS SAFETY ISSUE. *NM
Service brakes, Hydraulic, Jul 27, 2006
I HAVE TAKEN MY 2004 JEEP GRAND CHEROKEE TO THE DEALER TWICE FOR FRONT END BRAKING PROBLEMS. PULSATING SENSATION OCCURS WHEN BRAKING @ SPEEDS 40 & OVER. VIBRATION OCCURS INTO THE STEERING WHEEL. ON MY FIRST VISIT, WAS TOLD "NOTHING IS WRONG"... ON MY SECOND VISIT, WAS TOLD THE ROTORS WERE WARPED..THERE WAS ONLY 17,000 MILES ON THE VEHICLE! I DRIVE 8 MILES A DAY TO WORK ON CITY STREETS AND I AM NOT A HEAVY BRAKE USER. THE DEALER WANTED 200.00 PER ROTOR !! I HAVE NEVER HAD ROTORS GO BAD SO FAST. I WAS ADVISED TO WAIT IT OUT..THAT THE PARTS HAVE TO BE DEFECTIVE. ON A RECENT TRIP TO THE MOUNTAINS, THE PROBLEM WITH THE BRAKES WAS VERY EVIDENT. THE VEHICLE VIBRATED & PULSATED SO BAD I FEARED FOR MY LIFE. NOW THAT I AM BACK IN FLORIDA, THE PROBLEM IS BARELY NOTICEABLE UNLESS I AM ON A 4 LANE ROADWAY DOING 35-40 MPH. I PLANNED TO TAKE THE JEEP ELSEWHERE FOR BRAKE SERVICE WHEN I RECEIVED A NOTICE OF A CLASS ACTION LAWSUIT REGARDING THIS PROBLEM. I HAVE RECEIVED A "FREE BRAKE INSPECTION".. I'VE ALREADY PAID FOR 2 BRAKE INSPECTIONS!! I WANT THE PROBLEM FIXED....AS IT SHOULD HAVE BEEN WHEN I FIRST COMPLAINED. *JB
Service brakes, Hydraulic, Jul 27, 2006
BRAKES ON MY 2004 JEEP GRAND CHEROKEE ARE A PROBLEM. *JB
Vehicle speed control, Jul 25, 2006
2004 JEEP GRAND CHEROKEE SUDDENLY ACCELERATED WHILE BRAKES WERE APPLIED. *KB WHINE THE VEHICLE ACCELERATED SUDDENLY THE CONSUMER'S VEHICLE BUMPED THE VEHICLE STOPPED IN FRONT OF HIM. THIS WAS THE SECOND TIME THIS HAPPENED. *NM
Service brakes, Hydraulic, Jul 20, 2006
PROBLEM WITH THE ROTORS - THEY ARE WARPING EVERY 8,000 MILES THE VEHICLE IS A 2004 JEEP GRAND CHEROKEE WITH ONLY 25,500 MILES ON IT. *NM
Service brakes, Hydraulic, Jul 12, 2006
WARPED FRONT BRAKE ROTORS CAUSING SEVERE VIBRATION WHEN BRAKING AT SPEEDS OVER 50 MPH. REAR ROTORS REPLACED LAST YEAR AS WELL. *JB
Electrical system, Visibility, Vehicle speed control, Jul 10, 2006, crash
2004 JEEP GRAND CHEROKEE LOST ALL ELECTRICAL POWER INSIDE VEHICLE ON MULTIPLE OCCASIONS. *KB THE CONSUMER WAS TOLD THE PROBLEM WAS A FAULTY BCM. HOWEVER, THE SAME PROBLEM RECURRED ONE MONTH LATER. IN OCT 2005, THE CONSUMER EXPERIENCED UNWANTED ACCELERATION WHILE HE WAS PULLING INTO THE GARAGE AND HIT ANOTHER VEHICLE. THE CONSUMER STATED THE CHECK ENGINE LIGHT WOULD OCCASIONALLY COME ON AND THEN GO OF. THEN THE REAR HATCH LIGHT WOULD COME ON, THE TIRE PRESSURE LIGHT AND THE SECURITY SYSTEM STOPPED WORKING. THE DEALER THEN FOUND A BROKEN GROUND WIRE IN THE ENGINE HARNESS. THE WINDOWS WERE INOPERATIVE.*JB
Tires, Jul 9, 2006
THE SIDE WALLS ON ALL THE GOODYEAR WRANGLER ST TIRES ON MY JEEP HAVE DRY ROT. WHILE DRIVING ON A INTERSTATE, LATE AT NIGHT, ONE OF THE TIRES BLOW THROUGH THE SIDE WALL. DUE TO A SLOW LEAK IN ONE OF THE OTHER TIRES IN THE AREA OF THE SIDE WALL, SULLIVAN TIRE, A LOCAL GOODYEAR TIRE DEALER, INSPECTED THE TIRES AND ADVISED ME THAT ALL THE TIRES HAD SOME DEGREE OF DRY ROT IN THE VICINITY OF THE SIDE WALL (A POSSIBLE QUALITY CONTROL PROBLEM) AND THEY SHOULD BE REPLACED. SULLIVAN TIRE IS CONTACTING GOODYEAR FOR INSTRUCTIONS ON THE REPLACEMENTS. *NM