2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Vehicle speed control, Jul 3, 2006
DT*: THE CONTACT STATED, THE VEHICLE SURGES FORWARD WITHOUT EFFORT. IN ALL INCIDENCES THE BRAKE PEDAL WAS DEPRESSED. THIS WAS THE SECOND OCCURANCE UNDER THE SAME CONDITION.
Service brakes, Hydraulic, Jul 3, 2006
WARPED REAR BRAKE ROTORS CAUSING SEVERE VIBRATION WHEN BRAKING AT SPEEDS OVER 50 MPH. *NM
Service brakes, Hydraulic, Jun 29, 2006
I PURCHASED A 2004 JEEP GRAND CHEROKEE OVERLAND IN JULY 04. BY MAR 05 THE CAR BEGAN VIOLENTLY SHAKING WHEN THE BRAKES WERE APPLIED. THE DEALER ACKNOWLEDGED THE ROTORS WERE WARPED AND RESURFACED THEM AT NO CHARGE. BY JUNE 06 THE VIOLENT SHAKING OCCURRED AGAIN AND BOTH THE FRONT AND REAR ROTORS WERE SO SEVERELY WARPED THAT THE MECHANIC STATED THE CAR WAS A HAZARD AND COULD NOT BE DRIVEN. THE ROTORS MUST BE REPLACED BUT THE DEALER STATED THIS IT IS A WEARABLE ITEM AND WILL TAKE NO ACTION. IT IS UNREASONABLE TO EXPECT CONSUMERS TO REPLACE THE COSTLY ROTORS ANNUALLY AND IT IS CAUSING AN EXTREME SAFETY HAZARD. *JB
Service brakes, Hydraulic, Jun 29, 2006
DT*: THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH ON DRY ROADS, THE VEHICLE BEGAN TO SHUDDER WHILE DRESSING THE BRAKES. THE SHUDDERING STOPPED WHEN THE VEHICLE REACHED 30 MPH. THE VEHICLE WAS TAKEN TO A SERVICE DEALER, WHERE IT WAS DETERMINED THAT THE BRAKE ROTORS WERE WARPED. THE DEALER REPLACED THE ROTORS AND THE BRAKE PADS.
Steering, Jun 23, 2006
STEERING BECAME DIFFICULT TO TURN WHILE DRIVING AT LOW SPEEDS. DEALER TESTED AND FOUND THAT THE STEERING GEAR CAME APART INTERNALLY SENDING METAL FRAGMENTS THROUGHOUT THE ENTIRE POWER STEERING SYSTEM. DEALER FOUND IT NECESSARY TO REPLACE POWER STEERING PUMP, GEAR BOX, RADIATOR FAN BECAUSE IT IS HYDRAULICALLY RAN THROUGH THE POWER STEERING PUMP, THE RETURN AND PRESSURE POWER STEERING HOSES ECT. DEALER REPAIRED AT A COST OF $2846.53 PLUS TAX. LATER I FOUND OUT THERE WAS A RECALL ON THE STEERING GEAR BOX HOWEVER OUR JEEP WAS NOT PART OF THE RECALL DUE TO THE VIN # . *NM
Electrical system, Jun 22, 2006
THE WIRING HARNESS CONNECTION GOING TO THE RESISTOR PACK FOR THE BLOWER MOTOR CAN MELT AND DEFORM THE RESISTOR PACK AND WIRING CAUSING THE BLOWER MOTOR FOR THE A/C TO STOP WORKING. *NM
Vehicle speed control, Jun 19, 2006, crash
VEHICLE WAS BACKED INTO CAMPGROUND SPOT AND STOPPED. I GOT OUT OF THE BACK SEAT, LEAVING THE BACK DOOR OPEN, AND STOOD BEHIND THE VEHICLE. WIFE WAS SHIFTING FROM REVERSE INTO PARK WHEN THE VEHICLE ACCELERATED IN REVERSE AT FULL THROTTLE. WIFE WAS PUSHING BRAKE WITH BOTH FEET, BUT VEHICLE CONTINUED BACKWARDS, CATCHING REAR DOOR ON POWER POLE AND REMOVING DOOR AND JAMMING DRIVER DOOR SHUT. I LEAPED TO THE SIDE, THE VEHICLE BARELY MISSING ME, VEHICLE CONTINUED ABOUT 100 FEET INTO A FIELD, THEN STOPPED. *NM
Suspension, Power train, Jun 14, 2006
VIBRATION IN FRONT END. *NM
Power train, Jun 12, 2006
SHIFTS OUT PARK WITH OUT MOTOR RUNNING; AND EVEN WITHOUT PRESSING ON BRAKE PEDAL. JEEP GRAND CHEROKEE CAN BE SHIFTED OUT PARK BY PULLING IT BACK TO EITHER REVERSE OR NEUTRAL OR DRIVE; WITHOUT THE EMERGENCY BRAKE APPLIED MY JEEP ROLLED OUT OF THE DRIVEWAY INTO THE STREET; DID NOT HIT ANYTHING; DEALERSHIP HAS HAD VEHICLE TWICE IN THE LAST YEAR AND STILL HAS NOT BEEN ABLE TO FIX IT; THIS WILL BE THE 3RD TIME IT HAS GONE IN FOR THE SHIFTER PROBLEM. *NM
Power train, Jun 12, 2006
CLUNKING NOISE WHEN TURNING. TRANSFER CASE WAS REPLACED TAKING ALMOST 2 WEEKS. ONLY 24,000 MILES ON THE ODOMETER. *JB
Service brakes, Hydraulic, Jun 7, 2006
I LEASED A BRAND NEW 2004 SPECIAL EDITION JEEP GRAND CHEROKEE IN DECEMBER OF 2003. AT APPROXIMATELY 25,000 MILES OF NORMAL DRIVING CONDITIONS, THE FRONT END BEGAN SHAKING VIOLENTLY WHEN APPLYING PRESSURE TO THE BRAKES. AFTER REVIEWING THE MY CAR STATS WEBSITE I QUESTIONED WHETHER IT COULD BE A ROTOR PROBLEM. I CALLED THE DEALERSHIP AND WAS TOLD IT WOULD NOT BE COVERED BY WARRANTY. THE LOCAL DEALERSHIP TURNED THE ROTORS, REPORTING THEY WERE BADLY WARPED. THEY ALSO ENSURED ME THAT IT WOULD HAPPEN AGAIN AND WAS WIDELY KNOWN TO BE A JEEP GRAND CHEROKEE ISSUE. MY UNDERSTANDING IS THAT ROTORS SHOULD LAST MUCH LONGER THAN 25,000 MILES. I DO NOT BELIEVE I SHOULD HAVE TO PAY OVER $100 TO CORRECT AN ISSUE THAT IS OBVIOUSLY A DESIGN FLAW. I ALSO DO NOT INTEND TO KEEP THE VEHICLE BEYOND THE TERM OF THE LEASE AS I DO NOT WANT TO INVEST $400-$500 EACH TIME THIS HAPPENS. FOR ANYONE OUT THERE CONSIDERING A DAIMLER CHRYSLER PRODUCT, THINK TWICE BEFORE SIGNING ON THE DOTTED LINE. *JB
Service brakes, Hydraulic, Jun 7, 2006
DT*: THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS WHILE THE BRAKE PEDAL IS DEPRESSED THE VEHICLE VIBRATED. THE DEALER DETERMINED THE FRONT ROTORS WERE WARPED AND REPLACED THEM WHICH CORRECTED THE PROBLEM.
Service brakes, Hydraulic, May 31, 2006
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE AT VARIOUS SPEEDS THE VEHICLE VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS. THE MANUFACTURER WAS ALERTED HOWEVER NO INSPECTIONS HAVE BEEN MADE. THE ROTORS WERE RESURFACED. UPDATED 06/19/06. *JB
Electrical system, May 30, 2006
2004 GRAND CHEROKEE ELECTRICAL UNITS STOPPED WORKING. *TS WHILE DRIVING ON A HOT DAY THE VEHICLE ELECTRICAL SYSTEM SHUT DOWN. THE VEHICLE WAS TAKEN TO A DEALER WHO DETERMINED THAT HE PROBLEM WAS WITH THE BCM. THE BCM WAS REPLACED. A WEEK LATER, ON ANOTHER HOT DAY, THE ELECTRICAL SYSTEM SHUT DOWN AGAIN BUT THE ENGINE CONTINUED TO RUN. AS A RESULT THE A/C DID NOT WORK AND THE POWER WINDOWS COULD NOT BE ROLLED DOWN. THE VEHICLE ACCELERATED SUDDENLY WHILE PULLING INTO A GARAGE STRIKING ANOTHER VEHICLE. AFTER REPEATED ATTEMPTS TO GE THE VEHICLE FIXED THE DEALER FOUND A BROKEN GROUND WIRE IN THE ENGINE WIRING HARNESS. AFTER NINE MONTHS THE PROBLEMS HAVE NOT RECURRED. THE CONSUMER BELIEVES THE BROKEN GROUND WIRE WAS THE CAUSE OF THE ELECTRICAL SHUT DOWN AND SUDDEN ACCELERATION. *NM
Tires, May 30, 2006
DT*: THE CONTACT STATED THE TIRE TREAD WAS WORN TO 3/64 ON ALL FOUR TIRES AFTER ONLY 10,000 OF USE. THE TIRES HAD BEEN ROTATED BY THE SERVICE DEALER AND PROPER PRESSURE HAD BEEN MAINTAINED. THE PROBLEM WAS FIRST NOTICED BY THE CONTACT WHO TOOK THE VEHICLE TO THE SERVICE DEALER FOR INSPECTION. THE SERVICE DEALER WAS UNABLE TO DETERMINE WHAT CAUSED THE WEAR AND RECOMMEND TAKING THE VEHICLE TO THE TIRE DEALER FOR INSPECTION. THE VEHICLE WAS TAKEN TO THE TIRE DEALER WHO WAS ALSO UNABLE TO DETERMINE WHAT CAUSED THE WEAR, BUT RECOMMENDED REPLACING THE TIRES. UPDATED 7/5/2006 - *NM
Power train, May 30, 2006, crash
5/25/05 THE JEEP WAS PARKED IN THE DRIVEWAY AND RUNNING WITHOUT THE EMERGENCY BRAKE ON, WITH THE BOYS INSIDE. WE WERE HURRYING THEM TO SCHOOL. THE WEATHER WAS CLEAR AND DRY. I RAN BACK INTO THE HOUSE, WHICH TOOK LESS THAN 3 MINUTES, TO GET BETSY TO HURRY UP. WHEN I WAS HEADING BACK TO THE CAR THE BOYS WERE YELLING . THE CAR WAS ROLLING BACKWARDS AND ROLLED INTO THE BRICK RETAINING WALL AROUND THE DRIVEWAY. WHEN I GOT TO THE CAR THE GEAR SHIFT WAS SLIGHTLY OUT OF PARK. OVER $1500 IN DAMAGE WAS DONE TO THE CAR. A CLAIM WAS FILED WITH INSURANCE COMPANY. I ASSUMED THE FAULT WAS MINE DUE TO BEING IN A HURRY. 1/17/06 I WAS MOVING CARS AROUND THE DRIVEWAY AND HAD THE JEEP PARKED IN THE DRIVEWAY. THE ENGINE WAS RUNNING, THE CAR WAS IN PARK WITH THE EMERGENCY BRAKE ON. THE WEATHER WAS CLEAR AND DRY. I HAD THE DRIVER'S DOOR OPEN, BECAUSE I WAS ONLY GOING INTO THE GARAGE FOR A SECOND. I HAPPENED TO TURN TOWARDS THE JEEP AND NOTICED THAT IT WAS ROLLING BACKWARDS. I RAN TO THE JEEP, INTENDING TO STOP IT BY PUTTING THE EMERGENCY BRAKE ON. WHEN I JUMPED INTO THE JEEP I LOOKED DOWN AND NOTICED THAT THE BRAKE WAS ALREADY ON, AND THAT THE CAR APPEARED TO BE FULLY IN PARK. I WAS ABLE TO STOP THE CAR BY PUTTING MY FOOT ON THE BRAKE, WITH NO DAMAGE TO THE CAR THIS TIME. I CALLED DAIMLER CHRYSLER THAT AFTERNOON TO TELL THEM OF MY STORY. I WAS TOLD THAT SOMEONE WOULD BE CONTACTING ME SOON TO LOOK AT THE CAR, AND NOT TO HAVE ANY WORK DONE ON THE VEHICLE BEFORE THE PERSON WAS ABLE TO LOOK AT THE JEEP. 1/18/06 MR. W CONTACTED ME TO MEET TO LOOK AT THE CAR. 1/19/06 MET MR. W AT BERGLUND JEEP AT NOON; HE SPENT ONE HOUR LOOKING THE CAR OVER. HE SAID THAT HE WAS NOT ALLOWED TO TELL ME ANYTHING , AND THAT CHRYSLER WOULD BE CONTACTING ME. HE DID STATE TO ME THAT I SHOULD KEEP THE EMERGENCY BRAKE ON THE CAR, AND TO TAKE THE KEY OUT OF THE IGNITION. *JB *AK *NM
Service brakes, Hydraulic, May 24, 2006
I OWN A 2004 JEEP GRAND CHEROKEE WITH ONLY 16000 MILES. AT 12600 MILE I HAD BRAKE PROBLEMS WHERE THE JEEP WHO SHAKE VIOLENTLY WHEN THE BRAKES WERE APPLIED TO THE POINT WHERE SOMEONE MIGHT LOOSE CONTROL OF THE JEEP CAUSING A SERIOUS ACCIDENT RESULTING IN A POSSIBLE DEATH. I TOOK IT BACK TO THE DEALER AND WAS TOLD THAT THE ROTORS NEEDED TO BE REPLACE AND THE WARRANTY EXPIRED AFTER 12000 MILES SO I WOULD HAVE TO PAY $400 WHICH I REFUSED TO DO. I TOOK THE CAR TO MY PERSONNEL MECHANIC AND HAD THE ROTORS TURNED AND NEW PADS FOR AROUND $100. NOW WITH 16000 IT NEEDS TO BE DONE AGAIN. THIS IS UNACCEPTABLE. ITS NOT RIGHT THAT EVERY 3-5000 MILES I NEED BRAKES! I WAS TOLD THAT ITS DUE TO THE FACT THAT THE ROTORS THROUGH DESIGN TOE IN WHEN APPLIED CAUSING EXCESSIVE WEAR ON THE PADS AND ROTORS. THIS IS A DESIGN FLAW AND NEEDS TO BE ADDRESSED! I WILL FILE WITH THE BBB HERE IN MA. AND THE ATT. GEN BUT I'M HOPING THAT YOU CAN ASSIST ALSO. IF YOU LOOK AT WEBSITES LIKE WWW.MYCARSTATS.COM THERE ARE AT LEAST A 100 COMPLAINTS REFERENCING THE SAME ISSUE. SOMETHING NEEDS TO BE DONE...BEFORE SOMEONE GETS HURT. *JB
Air bags, Seat belts, May 24, 2006, crash
APRIL 21, 2006: I WAS PROCEEDING ON A GREEN LEFT TURN ARROW AND WAS HIT BY A FORD TAURUS RUNNING STOP LIGHT. HE VEERED AROUND MY FRONT END, TEARING OFF THE ENTIRE FRONT END AND PUSHING MY VEHICLE INTO THE ONCOMING LANES. I DID NOT SEE HIM COMING. I HEARD THE CRASH, THEN SAW A BRIGHT WHITE LIGHT. I HAD LOST CONSCIOUSNESS AND WAS AWAKENED BY A MAN KNOCKING ON MY WINDOW. THE SEAT BELT DID NOT HOLD. AIR BAG DID NOT DEPLOY. I SMASHED INTO THE STEERING WHEEL CAUSING HEAD AND CHEST TRAUMA, WAS RUSHED TO THE ER, SPENDING TWO DAYS IN THE HOSPITAL WITH A BRUISED HEART AND HEAD LACERATIONS. RECEIVED FULL BODY SCANS, X-RAYS, CARDIAC TESTING, DR BILLS ($30,000 AND STILL COUNTING). THE LEASE CAR IS TOTALED ($14,000 DAMAGE). I HAVE CONSTANT PAIN, BRUISING, HEADACHES, BLURRED VISION, MEMORY LOSS. I LOST MY NEW JOB AS A RESULT. FYI: ANOTHER JEEP CHEROKEE HIT THE WALL ON I-95, 5-21-06 AND THE ENTIRE FRONT END WAS GONE. CURIOUS IF THAT SEAT BELT HELD? DID NOT SEE ANY AIRBAGS DEPLOYED. CALLED 911 FROM MY CELL TO REPORT THE CRASH, 1/2 MILE SOUTH OF ATLANTIC BLVD EXIT (BROWARD COUNTY, FL). HOW MANY DEATHS ARE ACTUALLY CAUSED BY THE FAULTY SEAT BELTS? IF I HAD GOTTEN BROAD SIDED, I WOULD HAVE GONE RIGHT THROUGH MY SIDE WINDOW. I COMPLAINED TO MY INSURANCE COMPANY, THE FAULTY SEAT BELTS HAVE RESULTED IN MY HAVING A HUGE CLAIM WHICH IS GOING TO CAUSE MY FUTURE INSURANCE PREMIUMS TO SKYROCKET! THERE MUST BE MORE THAN JUST 3 INCIDENTS!! INSURANCE COMPANIES, ATTORNEYS OR OWNERS ARE NOT REPORTING!? *JB
Service brakes, Hydraulic, May 15, 2006
DT*: THE CONTACT STATED WHILE ATTEMPTING TO APPLY BRAKE PRESSURE THE BRAKES VIBRATED. THIS OCCURRED WITHOUT WARNING DURING NORMAL BRAKING ON NORMAL ROADS AT ALL SPEEDS. THE DEALERSHIP DETERMINED THE ROTORS NEEDED TO BE REPLACED. THE MANUFACTURER WAS ALERTED.
Engine and engine cooling, May 15, 2006
I PURCHASED A USED 2004 JEEP GRAND CHEROKEE IN JANUARY OF 06. I HAVE HAD IT 3 1/2 MONTHS NOW AND ABOUT A WEEK AND A HALF AGO THE VEHICLE STARTED TO IDLE ROUGH WHEN I'D COME TO A RED LIGHT. THEN THE NEXT DAY I MY WIFE USED THE JEEP AND STATED THAT THE ENGINE LIGHT WAS ON AND IT FELT LIKE IT WANTED TO STALL. I BROUGHT IT TO THE DEALER AND THEY SAID THAT I BLEW AN INJECTOR AND THE OTHER INJECTORS HAD CARBON BUILD UP IN THEM. MY JEEP ONLY HAS 27,00 MILES ON IT. THEY CHANGED THE INJECTOR AND THEN CLEANED THE OTHERS. IT WAS STILL UNDER WARRANTY. I WAS SUPPOSE TO LEAVE SUNDAY MAY 14TH TO DRIVE TO NY FROM FLA. ON FRIDAY MAY 13TH THE JEEP STARTED ACTING UP AGAIN. IT RAN WORSE THAN THE PREVIOUS TIME. I BROUGHT IT BACK AND STATED THAT IT IS WORSE AND I NEED THE PROBLEM CORRECTED ASAP BECAUSE I AM TRAVELING TO NY ON SUNDAY,2 DAYS LATER. THEY HOOKED IT UP TO THE COMPUTER AND CAME BACK AND STATED THAT THEY WOULD HAVE TO REPLACE THE PCM IN THE VEHICLE. THEY SAID THAT THE CONTROL BOARD WAS BAD. NOW I AM PAYING FOR A LEASE CAR,I AM WITHOUT MY JEEP,AND WAS SUPPOSE TO HAVE LEFT FOR NY ON SUNDAY. IT IS NOW MONDAY. I BELIEVE THAT WHEN YOU PURCHASE A VEHICLE THAT SAID VEHICLE SHOULD BE RELIABLE. MY JEEP ONLY HAS 27,000 MILES ON IT, IT SHOULDN'T HAVE A COMPUTER PROBLEM YET. THE DEALER IS SUPPOSEDLY FIXING THE SITUATION. BUT FROM WHAT I HAVE BEEN READING HERE,I MAY HAVE A ONGOING SITUATION. WHAT RECOURSE DO I HAVE. DO I HAVE A CASE FOR THE LEMON LAW? *NM
Engine and engine cooling, Electrical system, May 11, 2006
SUBMISSION IN REGARDS TO PROBLEMS EXPERIENCED WITH 2004 JEEP GRAND CHEROKEE AFTER A SAFETY RECALL SERVICE AT THE BAYSIDE CHRYSLER JEEP DODGE DEALERSHIP CERTIFIED MAIL. *TS *JB
Engine and engine cooling, May 9, 2006
AT 17,000 MILES MY 2004 JEEP GRAND CHEROKEE LAREDO FREEDOM V-8 4.7 HO ENGINE DEVELOPED A ROUGH IDLE. THE DEALER CLEANED OUT THE FUEL INJECTOR AND THE PROBLEM DID NOT GO AWAY. 2ND TIME THEY PUT IT ON THE COMPUTER AND COULDN'T FIND ANYTHING WRONG. THE #2 PISTON POPPED IN AND OUT SO THE MECHANICS AGREED SOMETHING WAS WRONG AND RECOMMENDED A NEW ENGINE; BUT THE MANAGER WOULDN'T DO ANYTHING. THEY AGREE THE VEHICLE RUNS ROUGH AND NOTICE THE VEHICLES ON THE LOT RUN SMOOTH. THEY SUGGESTED I CHANGE THE SPARK PLUGS WHICH COST ME OVER $200.00 AND THAT DID NOT HELP. THE DEALER DID CHANGE THE OIL PUMP AND PUT IN 8 NEW LIFTERS. THIS STILL DID NOT TAKE CARE OF THE PROBLEM. THE DISTRICT MANAGER STATED ALL THE JEEPS RUN THAT WAY. HE AND THE MANAGER ABOVE HIM BOTH STATE THEY WILL DO NOTHING FOR ME AND THEY ARE CLOSING THE BOOK. I HAVE TALKED TO SEVERAL JEEP OWNERS WITH THE SAME VEHICLE. SOME HAVE A ROUGH IDLE AND SOME RUN VERY SMOOTH. OTHER RELIABLE PEOPLE HAVE TOLD ME THE PROBLEM IS THE COMPUTER. WHEN I TOLD THE SERVICE MANAGER HE SAID TO PUT THE ENGINE IN LOW AND IT WILL JUMP THE COMPUTER INTO SHAPE. THE IDLE IS GETTING WORSE AND HAS AFFECTED MY GAS MILEAGE. I AM STILL UNDER WARRANTY AND AM GETTING NO WHERE WITH JEEP OR CHRYSLER. I NOW HAVE OVER 31,000 MILES AND AM NEARING THE END OF MY WARRANTY. I DON'T KNOW WHAT WILL HAPPEN IF THE COMPUTER JUST DIES. I IMAGINE THE ENGINE WILL STOP ON THE ROAD AND POSSIBLY CAUSE AN ACCIDENT. IF YOU COULD LOOK INTO THIS I WOULD APPRECIATE IT. I JUST WANT CHRYSLER TO STAND BY THEIR PRODUCT AND COME UP WITH A SOLUTION SO I CAN BE ASSURED OF A SAFE VEHICLE. ANOTHER THING IS THEY NEVER GIVE ME PAPERWORK AFTER THEY'VE HAD MY CAR FOR A FEW DAYS TO CHECK THINGS OUT. THEY ALWAYS TELL ME IT'S STILL OPEN AND WHEN EVERYTHING IS FINISHED THEY'LL GIVE ME PAPERWORK. *JB
Service brakes, Hydraulic, May 9, 2006
I PURCHASED A 2004 JEEP GRAND CHEROKEE IN AUGUST OF 2004. WITHIN THE FIRST 7000 MILES I HAD TO REPLACE THE FRONT ROTORS AND PADS DUE TO WARPING. DAIMLER/CHRYSLER COVERED THIS SERVICE AND REPLACEMENT UNDER WARRANTY. WITHIN THE NEXT 7000 MILES THEY HAD WARPED AGAIN. DAIMLER CHRYSLER WOULD NOT COVER THEM THIS TIME. I HAD TO PAY OUT OF POCKET FOR AFTERMARKET ROTORS AND PADS WHICH WERE A BETTER QUALITY THAN WHAT DAIMLER/CHRYSLER USED THE FIRST TIME. THESE ROTORS AND PADS HAVE LASTED ABOUT 12000 MILES AND HAVE WARPED AGAIN. I HIGHLY DOUBT THAT SOMEONE BUYING A JEEP PRODUCT WOULD THINK THAT THEY HAVE TO CHANGE THEIR FRONT ROTORS AND PADS CLOSE TO TWICE PER YEAR. I HAVE LEARNED TO LIVE WITH THE SHAKE THAT OCCURS DUE TO THE WARPING HOWEVER WHEN EXITING A HIGHWAY AND DECELERATING FROM HIGH SPEEDS THE SHAKE IS UNBEARABLE. I NEVER EXPECTED TO HAVE TO REPLACE MY FRONT ROTORS AND PADS SO FREQUENTLY. ON MY LAST VEHICLE WHICH WASD A FORD I REPLACED THEM EVERY 24000 MILES. I AM AWARE THAT JEEP REPLACED THE FRONT CALIPERS ON THEIR 1999 JEEP GRAND CHEROKEES DUE TO THIS PROBLEM. I HOPE THAT THEY ISSUE A RECALL FOR THESE CALIPERS SOON BEFORE I AM BROKE FROM REPAIRING MY FRONT BRAKES. THANK YOU FOR TAKING MY COMPLAINT. *NM
Vehicle speed control, May 9, 2006
DT*: THE CONTACT STATED WHILE DEPRESSING THE BRAKE PEDAL AT A STOP SIGN THE VEHICLE ACCELERATED WITHOUT WARNING. THE VEHICLE RESUMED NORMAL OPERATION AFTER THE BRAKE PEDAL WAS DEPRESSED A SECOND TIME. THE VEHICLE WAS DRIVEN TO THE DEALER WHERE THE PROBLEM COULD NOT BE DUPLICATED. UPDATED 5/22/2006 - *NM
Service brakes, Hydraulic, May 4, 2006
2004 JEEP GRAND CHEROKEE FRONT ROTORS WARPED AFTER 14,000 MILES OF MOSTLY HIGHWAY DRIVING. IN ALL MY YEARS OF OWNING VEHICLES, I HAVE NEVER HEARD OF SUCH A THING BEING THE FAULT OF THE DRIVER AS MY DEALERSHIP WAS TRYING TO EXPLAIN TO ME. THE DEALER WANTS TO CHARGE ME $100.00 TO MACHINE THE ROTORS. HOW WILL THIS PREVENT THIS FROM HAPPENING AGAIN??? THESE ROTORS ARE DEFECTIVE AND SHOULD BE RECALLED AND REPLACED. I HAVE OWNED THREE JEEPS PREVIOUS TO THIS ONE AND I HAVE NEVER EXPERIENCED A PROBLEM LIKE THIS. I THINK THIS WILL BE MY LAST CHRYSLER PRODUCT. *JB