2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Steering, Dec 11, 2004
STEERING NOISE WHILE TURNING THE WHEEL JUST A LITTLE TO EITHER SIDE. DEALER IS ORDERING "A PART" HAVE TO WAIT A WEEK FOR IT TO COME IN. VEHICLE HAS ONLY 1100 MILES. *JB
Service brakes, Hydraulic, Dec 9, 2004
WARPING OF FRONT BRAKE ROTORS. IT OCCURRED AT 16000 MILES AND THE ROTERS WERE GROUND. IT IS NOW STARTING AGAIN AT 25000 MILES. I WAS INFORMED BY THE SERVICE MAN THIS IS A COMMON ISSUE WITH 2004 JEEPS. *AK
Vehicle speed control, Dec 8, 2004
WHEN TRAVELING 55 MPH UP A STEEP HILL, THE VEHICLE VIOLENTLY SHIFTS TO 2ND GEAR CAUSING AN UNACCEPTABLE TORQUE ON THE DRIVER AND PERSONS IN THE CAR. RPM'S GO FROM APPROX. 1800RPM TO 5000RPM INSTANTANEOUSLY. THIS HAS HAPPENED BOTH WHEN USING THE CRUISE CONTROL AT 55 MPH AND ALSO AT 55 MPH WITHOUT THE CRUISE CONTROL. *JB
Seats, Dec 8, 2004
WHILE DRIVING HEAD RESTRAINT DOES NOT PROTECT CONSUMER'S HEAD. CONSUMER IS VERY CONCERNED WITH BEING REAR ENDED. *AK THE CONSUMER BELIEVES THAT THE HEAD RESTRAINTS ARE SET TOO FAR BACK TO ADEQUATELY PROTECT THE PASSENGER'S NECK IN THE EVENT OF A COLLISION. *NM
Seat belts, Seats, Dec 7, 2004, crash
MY HUSBAND AND I WERE IN A 2003 JEEP GRAND CHEROKEE, STOPPED AT A STOP LIGHT AND REAR ENDED BY A TOYOTA CELICA TRAVELING ABOUT 40 MPH ACCORDING TO THE POLICE STATEMENT. OUR JEEP THEN HIT THE CAR IN FRONT OF US (IT WAS A FOUR CAR CHAIN REACTION COLLISION). THE DRIVERS AND FRONT PASSENGER SEATS RECLINED ON IMPACT. HAD OUR GRANDSON BEEN IN HIS CHILD SAFETY SEAT, HIS LEGS WOULD HAVE BEEN CRUSHED, IF NOT WORSE. FURTHER, THE SHOULDER RESTRAINT DID NOT HOLD ON THE PASSENGER SIDE, RESULTING IN MY HEAD SMASHING INTO THE DASHBOARD. THE AIR BAGS DID NOT DEPLOY.*AK
Air bags, Dec 3, 2004, crash
CONSUMER'S VEHICLE WAS INVOLVED IN A FRONTAL IMPACT AT 30 MPH DUE TO SEVERE WEATHER. UPON IMPACT, AIR BAGS DID NOT DEPLOY. *AK
Air bags, Dec 2, 2004, crash
VEHICLE WAS INVOLVED IN A FRONTAL COLLISION WITH ANOTHER VEHICLE AT 25-30 MPH. UPON IMPACT, NEITHER FRONTAL AIR BAGS DEPLOYED. NO INJURY WAS REPORTED. DEALER AND THE MANUFACTURER WERE NOT NOTIFIED.*AK
Vehicle speed control, Nov 30, 2004
THE GAS PEDAL OVER TOOK BRAKE ON 2 OCCASIONS, ONE TIME WENT THROUGH A RED LIGHT. REPLACE BAD FRONT BRAKES. *BF THE DEALER SUGGESTED THAT NOTHING WAS WRONG WITH THE BRAKES AND CHANGED THE BAD FRONT BRAKES AND THE PROBLEM HAS NOT RETURNED SINCE. *SC
Vehicle speed control, Nov 12, 2004
WHEN DRIVING SPEEDOMETER READ THE VEHICLE'S SPEED WRONGLY. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Electrical system, Seats, Nov 10, 2004
ON OR ABOUT FEBRUARY 20, 2004, MATTHEW BELLER SUFFERED SEVERE BURNS FROM A SEAT HEATER IN THE DRIVER'S SEAT OF A 2004 JEEP GRAND CHEROKEE LIMITED. HE IS A PARAPELGIC AND DID NOT FEEL THE BURN OCCURING. THE SEAT HEATER DID NOT TURN OFF AFTER REACHING NORMAL TEMPERATURES. A PRODUCT LIABILITY ACTION IS BEING BOUGHT IN THE UNITED STATES DISTRICT COURT OF OREGON.
Vehicle speed control, Nov 9, 2004, crash
VEHICLE ACCELERATED FROM A STOP, THE VEHICLE RPMS RACED TO A HIGH RATE, AND VEHICLE HIT A TREE. CONSUMER SUSTAINED INJURIES. DEALERSHIP WAS NOTIFIED, BUT DID NOT RESOLVE THE PROBLEM. *AK
Power train, Nov 8, 2004
WHEN TRAVELING IN CRUISE CONTROL AT 55-60 MPH AND ENCOUNTERING A HILL THE AUTOMATIC TRANSMISSION WILL RAPIDLY DOWNSHIFT A COUPLE OF GEARS. THIS RESULTS IN THE ENGINE RPM GOING FROM ABOUT 1800 TO 5000 RPM VERY SUDDENLY. THIS IS THE SAME RESULT AS PUSHING THE GAS PEDAL TO THE FLOOR. THIS OCCURRED ON A CURVE AND RESULTED IN A MOMEMTARY LOSS OF VEHICLE CONTROL. FORTUNATELY AN ACCIDENT WAS AVOIDED THIS TIME. THE VEHICLE WAS TAKEN TO TWO DIFFERENT JEEP DEALERS WHO SAID THERE WAS NOTHING THEY COULD DO BECAUSE IT WAS A DESIGN/ PROGRAMMING PROBLEM WITH THE COMPUTER THAT CONTROLS TRANSMISSION SHIFT POINTS. *AK
Power train, Vehicle speed control, Nov 2, 2004
WHILE IN CRUISE CONTROL AT 60 MPH AND TRAVELING UPHILL THE AUTOMATIC TRANSMISSION SUDDENLY DOWN SHIFTED FROM OVER DRIVE INTO 2ND GEAR CAUSING A VIOLENT LUNGE FORWARD (APPROX 2000 RPM TO 5000 RPM). THIS RPM CHANGE WAS SO VIOLENT THAT LOST OF VEHICLE CONTROL HAPPENED MOMENTARILY. *JB
Service brakes, Hydraulic, Oct 29, 2004
CONSUMER STATES THAT HE PURCHASED HIS VEHICLE IN 2003, SOON IN APRIL 29, 2004 HE HAD TO TAKE HIS VEHICLE TO THE DEALER FOR THE REPLACEMENT OF BRAND NEW ROTORS. THE MECHANIC TOLD HIM THAT HIS BRAKES WERE WARPED. THIS WAS AT 7074 MILES. THEN ON 10/27/04 HE TOOK HIS VEHICLE IN AGAIN FOR BRAKE PROBLEMS, AGAIN HE WAS TOLD THAT HE NEEDED NEW ROTORS AND THAT THEY WERE WARPED.*JB
Service brakes, Hydraulic, Oct 19, 2004
VEHICLE SHAKES AND VIBRATES WITHOUT CONTROL WHEN APPLYING THE BRAKES. I TOOK IT TO THE DEALERSHIP WHILE IT WAS UNDER WARRANTY AND THEY WOULD NOT HONOR IT BECAUSE THE ROTORS WERE WARPED. SAID IT WAS OVER 12,000 MILES. I HAD THE ROTORS TURNED TWICE NOW AND THEY ARE STILL WARPED PAST THE POINT OF NO RETURN. I GUESS NEW ROTORS WILL NEED TO BE PURCHASED. CHRYSLER SHOULD OWN UP TO THEIR PROBLEMS. NEVER HAD THIS PROBLEM EVER WITH ANY OTHER VEHICLE I HAVE OWNED UNTIL JEEP. NOT EVEN A YEAR OLD YET.*AK
Service brakes, Hydraulic, Oct 15, 2004
WHILE APPLYING THE BRAKE PEDAL AT LOW SPEEDS VEHICLE SHIMMIED UNCONTROLLABLY. CONSUMER WAS ABLE TO MAINTAIN CONTROL OF THE VEHICLE, AND DROVE IT TO THE DEALER FOR INSPECTION. MECHANIC DETERMINED THAT ROTORS NEEDED TO BE REPLACED. *AK THE VEHICLE PULSATED FROM THE FIRST MILE AT LOW SPEEDS OF 30-35 MPH OR LESS. *SC
Structure, Oct 6, 2004
I HAVE BEEN HAVING A PROBLEM WITH MY JEEP FROM THE TIME I GOT IT WITH THE QUALITY OF THE PAINT JOB WHEN I GOT MY JEEP FROM ABERNATHY IN LINCOLN ON NORTH CAROLINA I HAD NOTICED THAT THE PAINT JOB HAD SOME LIGHT SWIRLS. *AK THE SALES REP TOLD ME I COULD BRING BACK THE CAR AND GET IT CLEANED AND THAT WOULD PROBABLE TAKE CARE OF THE SWIRLS AS IT WAS JUST NEED OF A HAND WAX. A FEW DAYS LATER I WAXED THAT CAR BY HAND WITH A RECOMMENDED HAND WAX FROM THE LOCAL NAPA DEALER. THE PROBLEM DID NOT GET ANY BETTER AND I NOTICED THE SITUATION MORE AFTER I MADE THE CAR SHINE. I ALSO STARTED TO SEE THE BARS ON THE BOTTOM OF THE JEEP WERE CHIPPING. I TOOK THE JEEP BACK TO ABERNETHY AND GOT WITH THE SERVICE MANAGER NAMED BARRY. BERRY SAID HE WOULD HAVE TO CONTACT THE SERVICE REP TO COME IN AND LOOK AT THE SITUATION. BARRY CALLED ME BACK AND SAID THAT THE REP DID NOT NEED TO LOOK AT THE BARS AND THAT JEEP WAS NOT INTERESTED IN TAKING CARE OF THE CHIPPING AS THAT WAS NOT COVERED UNDER WARRANTY AND THE BARS WERE GOING TO GET CHIPPED AS THEY WERE BUSH GUARDS. I INFORMED HIM THAT MY JEEP HAD NOT BEEN OFF ROAD AND THAT THESE CHIPS WERE FROM SIMPLY GETTING IN AND OUT OF THE JEEP WITH MY WIFE'S SHOES. BARRY INFORMED ME TO BRING IN THE JEEP AND THEY WOULD TAKE THE BARS OFF AND REPAINT THEM BUT THE REP REALLY HAD TO BE THE ONE TO LOOK AT THE PAINT ON THE CAR. I WAITED FOR MY CAR TO BE SERVICED WITH OIL CHANGE AND WALKED AROUND THE LOT. I LOOKED AT OTHER JEEPS AS WELL AS OTHER CARS ON THE LOT AND NOTICED THEY ALSO HAD MANY SWIRLS AND THEY WERE VERY NOTICEABLE UNDER THE BRIGHT SUN. THERE WAS ANOTHER SALES MAN WALKING AROUND AND I ASK HIM TO TAKE A LOOK AT THE SWIRLS AND IF HE HAD ANY SUGGESTIONS OF HOW TO GET RID OF THEM. THE SALESMAN I SPOKE TO AND SHOWED WAS THE SALES MANAGER AT ABERNETHY AND HE SAID HE COULD ONLY CONTACT THE REP ALSO. THE 1ST APPOINTMENT WAS SET UP WITH A DAY NOTICE THAT THE REP WAS GOING TO BE IN
Steering, Oct 1, 2004
VEHICLE LURCHES TO THE RIGHT, DEALERSHIP REPLACED ALL RIMS AND TIRES, THUS MAKING THE PROBLEM SLIGHTLY BETTER. MECHANIC SAID IT WAS A "DESIGN FLAW" NOTHING COULD BE DONE ABOUT IT AND TO CALL THE SERVICE MANAGER, THE SERVICE MANAGER SAID "ALL VEHICLES IN COLORADO DRIFT TO THE RIGHT DUE TO ROAD CROWNS". MY JGC STILL DRIFTS TO THE RIGHT WITHIN 5-10 SECONDS ON ALL TYPES OF ROADS. I BOUGHT THIS VEHICLE TWO WEEKS AGO, IT HAS 800+ MILES ON IT.*AK
Power train, Sep 30, 2004, crash
THE VEHICLE IS A 2004 JEEP GRAND CHEROKEE LAREDO AND WAS A RENTAL VEHICLE. I FOUND OUT THAT IT IS POSSIBLE TO HAVE THIS VEHICLE IN PARK, BUT NOT HAVE THE SHIFT LEVER LOCKED IN THE PARK POSITION. MY WIFE (IN THE PASSENGER SEAT) BUMPED THE SHIFT LEVER AS SHE REACHED FOR ONE OF THE A/C CONTROLS. SHE WAS ALONE IN THE VEHICLE. THE VEHICLE WENT INTO REVERSE AND ROLLED BACKWARDS ACROSS A MACDONALDS PARKING LOT INTO ANOTHER VEHICLE. THIS INCIDENT HAD SIGNIFICANT POSSIBILITY FOR DEATH AND/OR SERIOUS INJURIES. POLICE WERE CALLED BUT DECLINED TO RESPOND TO AN INCIDENT ON PRIVATE PROPERTY.*AK
Visibility, Equipment, Sep 21, 2004
BOUGHT A 04 JEEP GRAND CHEROKEE LAREDO 2 WEEKS AGO. WHEN DRIVING DOWN THE HIGHWAY WITH BOTH BACK WINDOWS DOWN, A LOUD NOISE OCCURS SOUNDING LIKE A FLAT TIRE. IF YOU CRACK A FRONT WINDOW THE NOISE GOES AWAY. I CALLED THE 800 NUMBER IN THE WARRANTY BOOK AND THEY SAID IT'S A DESIGN FLAW.*AK
Service brakes, Hydraulic, Aug 31, 2004
PROBLEMS WITH WARPED ROTORS ON VEHICLE. *MR TEN MONTHS AND 18000 MILES AFTER THE VEHICLE WAS PURCHASED, THE EARLY WARNING SYMPTOMS OF WARPED ROTORS SURFACED. THE VEHICLE WAS TAKEN TO THE DEALER WHO CONFIRMED THAT THE ROTORS WERE INDEED WARPED. THE MANUFACTURER REFUSED TO HONOR THEIR BASIC WARRANTY. THE CONSUMER HAS OWNED THREE OTHER JEEPS IN THE PAST ALL OF WHICH EXPERIENCED SOME TYPE OF ROTOR PROBLEM *NM
Vehicle speed control, Aug 31, 2004
WHILE ENGAGED IN CRUISE CONTROL AND DRIVING UP A STEEP GRADE. THE VEHICLE JUMPED FROM 2000 RPMS TO 6000 RPMS. *AK THE VEHICLE DROPPED TWO OR THREE GEARS AND WOULD SPEED UP UNCONTROLLABLY. THIS CAUSED PROBLEMS WITH THE STEERING AND THE VEHICLE HAS TRIED TO DRIVE OFF OF THE ROAD IN ONE CASE. *SC *JB
Service brakes, Hydraulic, Aug 25, 2004
(1)VIOLENT SHAKING OCCURS WHILE BRAKING AT VARIOUS SPEEDS (2)BRAKE FAILURE,ROTORS WARPED. (3)TAKEN TO DEALERSHIP, WILL NOT REPAIR DUE TO 15,000 MILES ON VEHICLEHAD REPAIRS DONE BY PRIVATE INDIVIDUAL,WILL NOT TAKE THIS VEHICLE BACK TO DEALERSHIP!!ROTORS TURNED AND REPAIRED $130.00. *AK
Engine and engine cooling, Aug 20, 2004
WHILE IDLING AT A STOP LIGHT THE FRONT END BEGIN TO SHAKE VIOLENTLY THEN THE ENGINE WOULD STALL. *AK *NM
Service brakes, Hydraulic, Aug 17, 2004
ON TWO OCCASIONS GAS PEDAL HAS OVER TOOK THE BRAKES PEDAL AN ACCELERATED THROUGH A RED LIGHT. TOOK CAR TO DEALER FOUND NOTHING WRONG TOLD THEM TO CHECK THE FRONT BRAKES. THEY WERE BAD THEY REPLACED AT 19,000 MILES. *JB