2004 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Air bags is the leading concern among 1,295 owner complaints filed for this model year. This is the 9th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2004 reports, 110 involved a crash and 25 involved a fire. 85 people were injured and 3 people died.
What owners report most often
Recalls and investigations
Air bags, side/windowOct 19, 2015
Chrysler (FCA US LLC) is recalling certain model year 2003 Jeep Liberty vehicles manufactured March 29, 2003, to July 3, 2003, and 2004 Jeep Grand Cherokee vehicles manufactured May 27, 2003, to May 20, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will replace the air bag electronic control module and the side impact sensors, as necessary, free of charge. The recall began on May 5, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R60.
Campaign 15V673000 on NHTSA.gov
Air bags, frontalJan 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2002-2003 Jeep Liberty vehicles manufactured January 9, 2001, to March 28, 2003, 2002-2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, to May 23 2003, and 2003-2004 Dodge Viper vehicles manufactured November 1, 2001, to June 30, 2004. Due to electrical noise beyond the tolerance of the air bag electronic control module (ECM), a component in the ECM may fail, causing the front air bags, side air bags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the air bags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler dealers will replace the air bag control module and side impact sensors as required, free of charge. This recall remedy was applied during earlier recall campaigns of these vehicles under safety recalls 12V527 and 13V040. All owners that have not had the recall repair performed under safety recalls 12V527 or 13V040 are strongly encouraged to have it performed and not wait for the final remedy to be deployed to the field. The recall began on December 29, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R06.
Campaign 15V046000 on NHTSA.gov
Air bagsNov 8, 2012
Chrysler is recalling certain model year 2002 and 2003 Jeep Liberty vehicles manufactured January 9, 2001, through March 28, 2003, and 2002 through 2004 Jeep Grand Cherokee vehicles manufactured February 13, 2001, through May 23, 2003. A component in the air bag control module may fail causing the front airbags, side curtain airbags, and/or seatbelt pretensioners to deploy inadvertently while the vehicle is being operated.
Inadvertent deployment of the airbags may increase the risk of injury and the possibility of a vehicle crash.
Chrysler will notify owners, and dealers will install a supplemental jumper harness to the airbag control module, free of charge. Owners were notified of the recall by interim letter in January 2013. The remedy for affected Liberty vehicles is expected to be available in April 2013. The remedy for affected Grand Cherokee vehicles is expected to be available later in the year. Owners may contact Chrysler at 1-800-247-9753.
Campaign 12V527000 on NHTSA.gov
Exterior lighting, headlightsMay 11, 2009
DOPE, INC. IS RECALLING 42,540 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
DOPE, INC. WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON JULY 28, 2009. OWNERS MAY CONTACT DOPE, INC. AT 1-626-272-1798.
Campaign 09E025000 on NHTSA.gov
Seats, front assembly, seat heater/coolerApr 9, 2009
CHRYSLER IS RECALLING 103,409 MY 2001-2004 JEEP GRAND CHEROKEE VEHICLES WITH HEATED SEATS AND WITH CHRYSLER RECALL NO. 06V-197 COMPLETED (03-04 MY) OR SEAT HEATER ELEMENTS SERVICE REPLACEMENT (01-02 MY). THE FRONT SEAT ELECTRIC HEATER ELEMENTS COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE OR INJURY.
DEALERS WILL REPLACE THE FRONT SEAT HEATER ELEMENTS FREE OF CHARGE. THE RECALL BEGAN ON NOVEMBER 23, 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V117000 on NHTSA.gov
Exterior lightingApr 7, 2009
SABERSPORT IS RECALLING 16,270 COMBINATION CORNER AND BUMPER LAMP ASSEMBLIES OF VARIOUS PART NUMBERS SOLD FOR USE AS AFTERMARKET EQUIPMENT FOR VARIOUS PASSENGER VEHICLES. THESE HEADLAMPS FAIL TO CONFORM TO THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT." THESE LAMPS DO NOT CONTAIN THE REQUIRED AMBER SIDE REFLECTORS.
DECREASED LIGHTING VISIBILITY MAY RESULT IN A VEHICLE CRASH.
SABERSPORT WILL NOTIFY OWNERS AND OFFER A FULL REFUND FOR THE NONCOMPLIANT COMBINATION LAMPS. THE SAFETY RECALL BEGAN ON MAY 11, 2009. OWNERS MAY CONTACT SABERSPORT AT 1-909-598-7589.
Campaign 09E012000 on NHTSA.gov
Exterior lightingJul 17, 2006
CERTAIN TRADESONIC COMBINATION LAMPS SOLD AS REPLACEMENT LAMPS FOR USE ON THE ABOVE LISTED PASSENGER VEHICLES. COMBINATION LAMPS NOT EQUIPPED WITH AMBER SIDE REFLECTORS FAIL TO CONFORM WITH THE REQUIREMENTS OF FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT.
LACK OF AMBER SIDE REFLECTORS IN THE LAMPS WILL DECREASE LIGHTING VISIBILITY TO OTHER DRIVERS AND MAY POSSIBLY RESULT IN A VEHICLE CRASH.
TRADESONIC WILL NOTIFY OWNERS AND REPLACE THE LAMPS FREE OF CHARGE. THE RECALL IS EXPECTED TO BEGIN DURING JULY 2006. OWNERS MAY CONTACT TRADESONIC AT 626-934-8884.
Campaign 06E064000 on NHTSA.gov
Seats, front assembly, seat heater/coolerJun 7, 2006
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH HEATED SEATS, THE FRONT PASSENGER SEAT ELECTRIC HEATER ELEMENT COULD OVERHEAT.
OVERHEATING COULD POTENTIALLY CAUSE A FIRE.
DEALERS WILL REPLACE THE HEATED SEAT ELEMENTS. THE RECALL BEGAN ON JULY 24, 2006. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 06V197000 on NHTSA.gov
Exterior lighting, headlightsMar 13, 2006
CERTAIN ANZO COMBINATION HEADLAMP ASSEMBLIES SOLD AS REPLACEMENT LAMPS FOR USE ON CERTAIN PASSENGER VEHICLES. SOME COMBINATION LAMPS ARE NOT EQUIPPED WITH AMBER SIDE REFLECTORS WHICH FAIL TO CONFORM TO FEDERAL MOTOR VEHICLE SAFETY STANDARD NO. 108, "LAMPS, REFLECTIVE DEVICES, AND ASSOCIATED EQUIPMENT."
WITHOUT THE AMBER REFLECTORS, THE VEHICLE WILL BE POORLY ILLUMINATED, POSSIBLY RESULTING IN A VEHICLE CRASH.
ANZO WILL NOTIFY OWNERS AND REPLACE THE HEADLAMPS FREE OF CHARGE. THE RECALL BEGAN MAY 9, 2006. OWNERS MAY CONTACT ANZO USA AT 909-468-3688.
Campaign 06E023000 on NHTSA.gov
Service brakes, hydraulicMar 13, 2006
CERTAIN AFTERMARKET BRAKE HYDRAULIC MASTER CYLINDERS SOLD AS REPLACEMENT BRAKE CYLINDERS FOR CERTAIN FORD, DAIMLERCHRYSLER, AND JEEP PASSENGER VEHICLES. THESE BRAKE CYLINDERS WERE SOLD UNDER THE BRAND NAMES OF NAPA, RAYBESTOS, AIMCO, AC DELCO, CARQUEST, BENDIX, AND WAGNER. ONLY PRODUCTS THAT WERE MANUFACTURED FROM JULY 27, 2005 THROUGH JANUARY 17, 2006 (DATE CODES 0529 THROUGH 0602) ARE SUBJECT TO THIS RECALL. WHEN SUBJECT TO VERY COLD TEMPERATURES, AN INTERNAL SEAL IN THE MASTER CYLINDER COULD LOSE FLEXIBILITY AND MAY CAUSE BRAKE FLUID TO LEAK.
LOSS OF BRAKE FLUID CAN LEAD TO A DECREASE IN BRAKE LINE PRESSURE AND AN INCREASE IN STOPPING DISTANCE, WHICH CAN RESULT IN A VEHICLE CRASH.
AFFINIA (BRAKE PARTS, INC.) WILL REPLACE THE SUBJECT BRAKE HYDRAULIC MASTER CYLINDERS FREE OF CHARGE. THE RECALL BEGAN ON MARCH 20, 2006. OWNERS CAN CONTACT AFFINA GROUP CUSTOMER SERVICE AT 1-800-323-0354.
Campaign 06E022000 on NHTSA.gov
Fuel system, gasoline, delivery, fuel pumpFeb 1, 2006
CERTAIN AFTERMARKET AIRTEX ELECTRIC FUEL PUMPS INSTALLED FOR USE AS REPLACEMENT EQUIPMENT FOR CERTAIN 1997-2004 JEEP WRANGLER; 1997-2001 JEEP CHEROKEE; 1997-2004 JEEP GRAND CHEROKEE; AND 2000-2003 DODGE DAKOTA VEHICLES. THE PLASTIC ELECTRICAL GROMMET CONNECTORS AT THE TOP OF THE FUEL PUMP MODULE ARE NOT COMPATIBLE WITH AUTOMOTIVE FUELS AND MAY DEGRADE CAUSING A POTENTIAL LEAK PATH FOR FUEL.
IN THE PRESENCE OF AN IGNITION SOURCE, A FUEL LEAK COULD RESULT IN A FIRE.
AIRTEX WILL NOTIFY ITS CUSTOMERS AND WILL REPLACE THE AFFECTED FUEL PUMPS FREE OF CHARGE. THE RECALL BEGAN ON JANUARY 25, 2006. OWNERS MAY CONTACT AIRTEX CUSTOMER SERVICE DEPARTMENT AT 1-800-880-3056.
Campaign 06E011000 on NHTSA.gov
Electrical system, starter assemblyMar 4, 2004
ON CERTAIN SPORT UTILITY VEHICLES EQUIPPED WITH 4.0L ENGINES, THE CRANKSHAFT POSITION SENSOR WIRING INSULATION MAY CRACK AND EXPOSE THE WIRE.
IN THE PRESENCE OF MOISTURE, THIS COULD RESULT IN SENSOR MALFUNCTION, WHICH COULD CAUSE THE ENGINE TO STALL, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE CRANKSHAFT POSITION SENSOR. OWNER NOTIFICATION BEGAN ON MARCH 29, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V112000 on NHTSA.gov
Equipment, other, labelsFeb 3, 2004
ON CERTAIN SPORT UTILITY VEHICLES, DUE TO A RECENT SOFTWARE PROGRAMMING ERROR, THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION WAS INADVERTENTLY OMITTED FROM THE VEHICLE CERTIFICATION LABEL.
THE VEHICLE OWNER WOULD NOT BE AWARE OF THE TIRE, WHEEL, AND INFLATION PRESSURE INFORMATION FOR THEIR VEHICLE.
OWNERS WILL BE PROVIDED WITH A CORRECTED TIRE CERTIFICATION LABEL. OWNER NOTIFICATION BEGAN ON MARCH 1, 2004. OWNERS SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 04V048000 on NHTSA.gov
Steering, gear box (other than rack and pinion)Mar 10, 2003
ON CERTAIN SPORT UTILITY VEHICLES, THE POWER STEERING GEAR MAY CONTAIN AN IMPROPERLY FORMED SPACER CLIP, WHICH COULD DISLODGE WITHIN THE STEERING GEAR.
A DISLODGED CLIP MAY CAUSE INCREASED STEERING EFFORT, INCREASING THE RISK OF A CRASH.
DEALERS WILL REPLACE THE STEERING GEAR ASSEMBLIES. OWNER NOTIFICATION BEGAN ON MARCH 12, 2003. OWNERS WHO TAKE THEIR VEHICLES TO AN AUTHORIZED DEALER ON AN AGREED UPON SERVICE DATE AND DO NOT RECEIVE THE FREE REMEDY WITHIN A REASONABLE TIME SHOULD CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 03V079000 on NHTSA.gov
Representative owner complaints
1,295 reports, newest first.
Air bags, Seat belts, Aug 12, 2004, crash
DURING A 50 MPH REAR END VEHICLE COLLISION, THE FRONT AIR BAGS DID NOT DEPLOY. THE FRONT SEAT BELT BUCKLE UNLOCKED. THE VEHICLE WAS TOWED. PLEASE PROVIDED MORE INFORMATION. *JB
Service brakes, Hydraulic, Aug 12, 2004
VEHICLE WAS BRAND NEW AND WHEN DEPRESSING THE BRAKES PEDAL WENT TO THE FLOOR. CONSUMER TOOK THE VEHICLE TO THE DEALER, WHO WAS NOT ABLE TO DUPLICATE THE PROBLEM. RECEIVED THE VEHICLE FROM THE DEALER, AND WAS TOLD DEALER HAD NO ANSWERS. CONSUMER WAS AFRAID TO DRIVE THE VEHICLE. EVEN WHEN VEHICLE WAS MOVING SLOWLY IT WOULD NOT STOP. *AK WHILE THE CONSUMER DESCENDED GRADES OR HILLS THE ABS WOULD ACTIVATE. THE CONSUMER WOULD CONTINUE TO PRESS ON THE BRAKE BUT THE VEHICLE WOULD CONTINUE THROUGH THE STOP SIGN OR LIGHT. *NM
Vehicle speed control, Aug 12, 2004, crash
WHILE WAITING AT AN INTERSECTION THE VEHICLE ACCELERATED SUDDENLY. CONSUMER APPLIED THE BRAKES BUT THEY FAILED. CONSUMER LOST CONTROL OF VEHICLE WHICH RESULTED IN A CRASH. THE DRIVER SUSTAINED MINOR INJURIES. VEHICLE WAS TOWED TO THE DEALER FOR INSPECTION. *AK *NM
Service brakes, Air, Aug 9, 2004, crash
BRAKES FAILED ON MY NEW 2004 JEEP GRAND CHEROKEE WHEN GOING TO PARK HIT A POLE. PUMPED THEM UP AND TOOK TO DEALER. DEALER COULDN'T FIND ANYTHING WRONG. WITHIN NEXT WEEK AT SLOW SPEEDS BRAKES FAILED 3 MORE TIMES CALLED AWRECKER AND TRADED IT IN AFTER DEALER STILL COULDN'T FIND THE PROBLEM AFTER KEEPING IT 5 DAYS. *AK
Visibility, Aug 3, 2004
FRONT POWER WINDOWS FALLING DOWN. *AK
Service brakes, Hydraulic, Service brakes, Air, Jul 28, 2004
WHEN BRAKING AT SPEEDS GREATER THAN 50 MPH THE CAR SHAKES UNCONTROLLABLY.*AK
Vehicle speed control, Jul 28, 2004
WE PURCHASED A 2004 JEEP GRAND CHEROKEE. WHEN TRAVELING IN CRUISE CONTROL IN OVERDRIVE AND COMING TO AN INCLINE, VEHICLE SHIFTS DOWN TO SECOND OR THIRD GEAR THEN IMMEDIATELY BACK TO CONVENTIONAL HIGH. WE HAVE TAKEN THE JEEP BACK TO THE DEALER NUMEROUS TIMES FOR THIS PROBLEM TO BE TOLD NOTHING IS WRONG. THIS JEEP HAS 17,000 MILES AND HAS ALWAYS HAD THIS PROBLEM.*AK
Service brakes, Hydraulic, Jul 23, 2004
PROBLEMS WITH BRAKE EQUIPMENT ON 2004 JEEP GRAND CHEROKEE.*MR THE CONSUMR FEELS THERE IS A SAFETY CONCERN WITHT HE BRAKES. THE BRAKE PEDAL IS VERY SPONGY AND WITH STEADY PRESSURE, WHILE STOPPED, THE VEHICLE BOTTOMS OUT. THE VEHICLE HAS BEEN TAKEN TOTHREE DIFFERENT DEALERS. TWO OF THE DEALERS INDICATED TAT THE SYSTEMS WAS OPERATION NORMALLY. THE MASTER CYLINDER WAS REPLACED BUT THAT DIDN'T ALLEVIATE THE PROBLEM. *NM
Other or unspecified, Jul 23, 2004
COMPLAINT REGARDING SMOKER'S KITS IN 2004 JEEP GRAND CHEROKEE. *MR THE VEHICLE DID NOT COME EQUIPPED WITH A CIGARETTE LIGHTER OR AN ASH TRAY SO THE MANUFACTURER SENT THE CONSUMER A SMOKER'S KIT. THIS CUP WAS TO BE PLACED IN THE SMALLER OF THE TWO FRONT CUP HOLDERS IN THE CONSOLE. THIS INADEQUATE ASHTRAY WAS AWKWARD AND DANGEROUS TO USE. *SC *JB
Service brakes, Hydraulic, Jul 17, 2004
BRAKES REAL SOFT AND SPONGY. AT A STOP THE BRAKE MASTER CYLINDER WILL BOTTOM OUT WITH A STEADY FOOT PRESSURE ON THE BRAKE PEDAL. ON ONE OCCASSION WHILE BACKING OUT OF A PARKING SPOT, THE BRAKES FAILED. THE PEDAL WENT RIGHT TO THE BOTTOM OUT POINT WITH VARY LITTLE STOPPING POWER. WHEN I PULLED FORWARD AND APPLIED THE BRAKE AT ABOUT 15 MPH THE ANTI-LOCK SYSTEM ACTIVATED. AFTER GOING FORWARD AND STOPPING A COUPLE OF TIMES THE BRAKE PEDAL CAME BACK TO WHAT THE DEALER CALLS NORMAL. IT SEEMS LIKE THERE IS AIR GETTING INTO THE SYSTEM. I HAVE BEEN TO THREE DIFFERENT DEALERS AND MET WITH A CHRYSLER TECH REP TO NO AVAIL. *AK
Electrical system, Jul 6, 2004
THE IDLING WAS SET TOO HIGH. WHEN RELEASING THE BRAKE PEDAL VEHICLE COULD MOTION BY ITSELF UP TO 10 MPH IN EITHER DRIVE OR IN REVERSE. DEALER WAS NOTIFIED. THEY INFORMED THE CONSUMER THAT WAS THE CHARACTERISTIC OF THE VEHICLE DUE TO THE COMPUTER SETTING. *AK
Service brakes, Hydraulic, Jul 2, 2004
BRAKE DISC WARPING AND CAUSING PULSATION. FIRST OCCURRENCE AT ABOUT 10,000 MILES. SECOND HAS JUST STARTED AT 16,000 MILES.*AK
Vehicle speed control, Jun 30, 2004
I HAVE A 2004 JEEP GRAND CHEROKEE AND WHEN TRAVELLING IN CRUISE CONTROL AT 55 MPH AND START UP A STEEP GRADE, THE TRANSMISSION WILL SHIFT OUT OF OVERDRIVE INTO 3RD GEAR, THEN IMMEDIATELY SHIFT INTO 2ND GEAR. THIS HAPPENS EVERYTIME THIS SITUATION OCCURS. WHEN THIS SHIIFING OCCURS THE ENGINE RPM GOES FROM ABOUT 1600 RPM TO 4000 RPM. IF THE ROAD WERE NOT TOTALLY DRY OR IF YOU APPROACH A CURVE WHEN THIS HAPPENS A PERSON COULD EASILY LOSE CONTROL OF THE VEHICLE. I HAVE TAKEN THE VEHICLE TO THE DEALER ON 6/30/2004 AND THE SERVICE MANAGER TOLD ME THIS IS NORMAL.*AK
Engine and engine cooling, Jun 29, 2004
MALFUNCTION INDICATOR LIGHT COMES ON WITH A OBD-II CODE OF P0456.*AK
Vehicle speed control, Jun 29, 2004, crash
THE OWNER STATED THAT THE VEHICLE ACCELERATED SUDDENLY WHILE WAITING FOR THE VEHICLE IN FRONT OF HERS TO PROCEED THROUGH A GATE. THE VEHICLE LUNGED FORWARD AND HIT THE VEHICLE IN FRONT. *NM *SC
Other or unspecified, Jun 23, 2004
2004 JEEP GRAND CHEROKEE LAREDO DOES NOT HAVE A CIGARETTE LIGHTER OR AN ASH TRAY.*MR THE DEALER TOLD THE CONSUMER A CIGARETTE LIGHTER AND ASH TRAY WOULD BE MAILED TO HIM AND HE COULD INSTALL IT HIMSELF. FIVE DAYS LATER THE CONSUMER RECEIVED A PACKAGED WHICH CONTAINED THE NORMAL LIGHTER AND A SMALL BLACK PLASTIC CUP WITH A LID FOR THE ASH TRAY. THE CUP WAS TO BE PLACED IN THE SMALLER OF THE TWO FRONT CUP HOLDERS. THE CONSUMER STATED THE ASH TRAY WAS INADEQUATE BUT AWKWARD TO LOCATE AND DANGEROUS TO USE SINCE IT WOULD TAKE THE DRIVERS ATTENTION FROM THE ROAD. *JB
Vehicle speed control, Jun 23, 2004, crash
WHILE THE CONSUMER WAS BACKING OUT THE VEHICLE TO CLEAR THE GARAGE A LOUD ROAR WAS HEARD. ALTHOUGH THE CONSUMER'S FOOT WAS NOT ON THE ACCELERATOR VEHICLE SURGED BACKWARD, COLLIDING WITH A MOVING VAN. CONSUMER SUSTAINED MINOR NECK INJURIES, AND THE VEHICLE WAS DAMAGED. THE POLICE WAS NOT SUMMONED, AND THERE WAS NO POLICE REPORT. *AK
Service brakes, Hydraulic, Jun 23, 2004
WHILE DRIVING AT 50 MPH CONSUMER APPLIED THE BRAKES AND EXPERIENCED SEVERE VIBRATION IN THE STEERING WHEEL. A CERTIFIED MECHANIC EXAMINED THE VEHICLE, AND DETERMINED THAT THE FRONT ROTORS WERE WARPED AND DEFORMED. THE ROTORS AND PADS NEEDED TO BE REPLACED.*AK
Electrical system, Jun 23, 2004
I PURCHASED MY 2004 GRAND JEEP CHEROKE ON MAY 1, 2004 AND I FIND OUT TODAY THAT THERE WAS A RECALL PUT ON THE VEHICLE ON MARCH 24 AND THE COMPANY SOLD ME THE VEHICLE THAT WAS DEFECTED AND THEY KNEW IT. I ONLY FOUND OUT ABOUT THIS DEFECT BECAUSE OF A PROBLEM WITH THE WINDSHIELD.*AK
Service brakes, Hydraulic, Jun 23, 2004
CAR SHAKES UNCONTROLABLY WHEN BRAKING. HARD TO COME TO A STOP. TAKEN INTO DEALERSHIP AND TOLD THE ROTORS ARE WARPED BEYOND REPAIR. OTORS REPLACED AT DEALERSHIP. CHRYSLER STATES THIS IS A DEFECTIVE PART BUT WILL NOT COVER THE REPAIRS BECAUSE IT IS OVER 12000 MILES. *AK
Steering, Jun 16, 2004
STEERING NOISE AND POPPING. *AK
Power train, Jun 12, 2004, crash
TRANSMISSION COMING OUT OF PARK INTO REVERSE WHILE IDLING. *AK
Vehicle speed control, Jun 2, 2004
WHILE DRIVING AT 65 MPH ON A HILL CRUISE CONTROL FAILED. VEHICLE WAS TAKEN TO THE DEALERSHIP, AND MECHANIC INDICATED THAT THERE WAS A PROBLEM WITH THE CRUISE CONTROL, BUT WE DID NOT KNOW HOW TO FIX IT.*AK
Engine and engine cooling, Jun 1, 2004
PURCHASED 3/04, IN FOR SERVICE 5/04 X2 AT 1ST DEALERSHIP FOR ROUGH IDLE IN PARK AND IN GEAR AT STOP. DIAGNOSTICS INDICATE NO PROBLEM, REC CALLING CHRYSLER CUST SERVICE, REFERRED TO 2ND DEALERSHIP, SAME COMPLAINT, DIAGNOSTICS INDICATE NO PROBLEM. WAS TOLD "THAT IS HOW THAT ENGINE RUNS"*AK ENGINE FEELS AS IF IT WILL STALL OUT AT STOP OR PARK. CHRYSLER OFFERING NO HELP AT THIS TIME OTHER THAN REFERRAL TO DISTRICT MANAGER WHICH WILL NOT BE IN UNTIL END OF MONTH.(JUNE) APPEARS THAT THERE HAVE BEEN MANY COMPLAINTS LOGGED ABOUT THIS, YET CHRYSLER/JEEP UNWILLING TO FIX PROBLEM. VEHICLE ALSO PULLS TO RIGHT, WAS TOLD "THAT'S HOW IT IS", ALSO LESS THAN AVE GAS MILAGE.
Visibility, May 17, 2004
CONSUMER COMPLAINED ABOUT A LEAK IN THE FRAME OF THE WINDSHIELD. VEHICLE WAS TAKEN TO THE DEALER, WHO REPAIRED THE PROBLEM. HOWEVER, AFTER 1 NIGHT IN THE RAIN PROBLEM RECURRED. *AK THE DEALER THEN REPLACED A PIECE OF MOLDING ON THE DRIVER'S DOOR. THE CONSUMER STATED THAT HE WAS GOING TO WAIT UNTIL THE NEXT HARD RAIN TO SEE IF THE VEHICLE IS TRULY FIXED. *NM