2008 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 733 owner complaints filed for this model year. This is the 15th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2008 reports, 23 involved a crash and 5 involved a fire. 10 people were injured.
What owners report most often
Recalls and investigations
Electrical system, ignitionSep 17, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2008 Chrysler 300 vehicles manufactured May 31, 2007, to May 12, 2008, Dodge Magnum vehicles manufactured May 23, 2007, to May 12, 2008, Dodge Charger vehicles manufactured May 24, 2007, to May 12, 2008, Jeep Commander vehicles manufactured April 3, 2007, to May 12, 2008, and Jeep Grand Cherokee vehicles manufactured March 21, 2007, to May 12, 2008. In the affected vehicles, the ignition key (FOBIK) may not return to the "ON" position after being rotated to the "START" position, instead sticking between the two positions. Potentially, while the vehicle is being driven, the ignition may inadvertently move through the "RUN" position to the "ACCESSORY" or "OFF" ignition position, turning off the engine.
If the ignition stays between "START" and "ON" positions it could cause loss of certain electrical functions. If the ignition key inadvertently moves into the "OFF" or "ACCESSORY" position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. Loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Chrysler will notify owners, and dealers will replace the ignition switch and key FOBs, free of charge. The recall began August 19, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P57.
Campaign 14V567000 on NHTSA.gov
Power train, transfer case (4-wheel drive)May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Campaign 13V175000 on NHTSA.gov
SuspensionJun 19, 2009
ROCK KRAWLER IS RECALLING 44 PERFORMANCE SUSPENSION SYSTEMS SOLD AS AFTERMARKET EQUIPMENT FOR USE ON THE VEHICLE LISTED ABOVE. THESE SUSPENSION SYSTEMS WERE PRODUCED WITH GRADE 2 CARRIAGE BOLTS INSTEAD OF THE PROPER GRADE 5 CARRIAGE BOLTS. THE IMPROPER GRADE 2 CARRIAGE BOLTS COULD EXPERIENCE A LOSS OF CLAMPING FORCE FOR THE BOTTOM STRUT FORK.
THIS CONDITION COULD CAUSE A LOSS OF EFFECTIVE LIFT AND LOWERING OF THE AFFECTED VEHICLE, POSSIBLY CREATING THE DRIVER TO PANIC WHICH COULD POSSIBLY LEAD TO A VEHICLE CRASH.
ROCK KRAWLER WILL NOTIFY OWNERS AND PROVIDE A FREE REMEDY. THE SAFETY RECALL BEGAN ON OCTOBER 15. 2008. ALL THE AFFECTED UNTITS HAVE BEEN REMEDIED. OWNERS MAY CONTACT ROCK KRAWLER AT 1-518-270-9822.
Campaign 09E039000 on NHTSA.gov
Electrical systemFeb 6, 2008
CHRYSLER IS RECALLING 1,338 MY 2008 JEEP GRAND CHEROKEE AND COMMANDER VEHICLES. THE FRONT CONTROL MODULE MAY HAVE BEEN INCORRECTLY MANUFACTURED.
THIS COULD CAUSE THE ENGINE TO STALL WHILE DRIVING OR NOT TO START AND/OR CAUSE THE WINDSHIELD WIPERS TO BECOME INOPERATIVE. ENGINE STALLING OR INOPERATIVE WIPERS COULD CAUSE A CRASH WITHOUT WARNING.
DEALERS WILL INSPECT THE MODULE AND REPLACE IT IF NECESSARY. THE RECALL BEGAN ON FEBRUARY 18, 2008. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 08V059000 on NHTSA.gov
Service brakes, hydraulic, foundation components, disc, caliperSep 12, 2007
ON CERTAIN SPORT UTILITY VEHICLES, FRONT BRAKE CALIPERS IN A CERTAIN LOT MAY HAVE BEEN MANUFACTURED FROM GRAY IRON INSTEAD OF DUCTILE IRON AS DESIGNED AND COULD FRACTURE WITHOUT WARNING.
THIS WOULD INCREASE THE VEHICLE'S STOPPING DISTANCE AND COULD CAUSE A CRASH.
DEALERS WILL INSPECT THE FRONT BRAKE CALIPERS TO SEE IF THEY FALL INTO THIS LOT AND, IF SO, WILL REPLACE THEM FREE OF CHARGE. THE RECALL BEGAN ON OCTOBER 22, 2007. OWNERS MAY CONTACT DAIMLERCHRYSLER AT 1-800-853-1403.
Campaign 07V415000 on NHTSA.gov
Representative owner complaints
733 reports, newest first.
Electrical system, Jun 4, 2014
ON JUNE 10 2013 WE PURCHASED A 2008 JEEP GRAND CHEROKEE. 6 DAYS AFTER THE 30 DAY WARRANTY EXPIRED, WAS THE BEGINNING OF A SERIES OF INCIDENTS THAT HAVE CONTINUED UNTIL NOW 6/3/2014. ABOUT A WEEK AFTER PURCHASING VEHICLE THE MOTOR DIED IN TRAFFIC. MY WIFE DROVE TO THE DEALER AND TOLD THEM WHAT HAPPENED. THEY DROVE THE VEHICLE BUT NOTHING HAPPENED AND TOLD HER IT WAS PROBABLY NOTHING AND NOT TO WORRY. BUT OVER TIME THE PROBLEM HAS WORSENED TO THE POINT THAT IT IS NOT SAFE TO DRIVE. THE IGNITION IS ON, EVERYTHING IS WORKING, THEN THE IGNITION KICKS OFF, MOTOR DIES, AND STEERING IS LOST AND WE HAVE TO ROLL TO THE CURB AND RESTART THE ENGINE. DRIVE A FEW BLOCKS OR MAYBE A MILE OR TWO THEN THE IGNITION KICKS OFF AGAIN. THIS HAS HAPPENED ONCE ON A FREEWAY HERE IN CALIFORNIA, LUCKILY CLOSE TO AN EXIT WHERE WE WERE ABLE TO ROLL OFF. NOW THE DEALER WANTS TO CHARGE A VERY LARGE SUM TO ANALYZE AND REPAIR THE PROBLEM AND WE FEEL THEY KNEW ABOUT THIS AT THE TIME OF SALE. I SEE ON THE NET OTHERS HAVE THE SAME PROBLEM WE HAVE WITH THEIR JEEPS CUTTING OFF. THE DEALER INFORMED THE CONSUMER THE IGNITION MODULE NEEDED TO BE REPLACED. UPDATED 09/03/14
Power train, May 26, 2014
I WAS PURCHASING A USED JEEP CHEROKEE 4X4, AND HAD COMPLETED A FULL AND DETAILED INSPECTION OF THE UNIT ON APR 28TH, 2014. I HAD TESTED THE 4 LOW AND IT WORKED FINE. THE UNIT WAS TO GO INTO CHRYSLER ON THE APR 29TH FOR THE N23 RECALL PRIOR TO MY PICKING UP THE UNIT THE FOLLOWING DAY. THE N23 RECALL WAS COMPLETED AND APR 30TH I PICKED UP THE JEEP. THE NEXT DAY AGAIN TESTED THE 4 LOW AND NOW THE SERVICE 4WD LIGHT CAME ON. THE JEEP HAD NOT BEEN USED AT ALL SINCE THE RECALL OTHER THAN A VERY SHORT DRIVE HOME. *TR
Power train, Engine, May 24, 2014
NO 4X4 LOW EVER SINCE I HAD THE N23 RECALL WORK PERFORMED TO REPROGRAM THE FINAL DRIVE CONTROLLER. CALLED CHRYSLER ABOUT IT AND THE SCHEDULED AN APPOINTMENT FOR ME AT A DEALER. DEALER SAID THE TRANSFER CASE ACTUATOR MOTOR IS FRIED AND NEEDS TO BE REPLACED. THEY ALSO SAID THAT THE PART IS BACK ORDERED 6-8 WEEKS BECAUSE SO MANY PEOPLE HAVE HAD THIS PROBLEM AFTER HAVING THE N23 RECALL WORK PERFORMED. CHRYSLER SAYS THAT THE ISSUE IS NOT RELATED TO THE RECALL WORK AND THEY WILL NOT COVER THE REPAIR. I DID SOME OF MY OWN RESEARCH AND THERE ARE 1000'S OF OTHER PEOPLE WHO AR HAVING THE SAME ISSUE. I'VE GIVEN CHRYSLER MANY OPPORTUNITIES TO ADDRESS THIS ISSUE BUT THEY REFUSE TO DO SO. *TR
Engine, May 23, 2014
WHILE DRIVING ON THE ROAD NORMALLY NO NOISES, VEHICLE WENT TO A COMPLETE STOP. I WOULDN'T START. WE TRY STARTING IT, DEAD STARTER AND BATTERY. BOUGHT A NEW STARTER AND NEW BATTERY ENGINE DOES NOT TURN AT ALL. ENGINE COMPLETELY STIFF. WENT TO THE SHOP, WE TRY TO TURN THE ENGINE BY HAND; COMPLETELY STIFF. THE DEALER IN PORT AU PRINCE, HAITI (SAFARI MOTORS) HAS MANY JEEP CHEROKEE WITH THE SAME ISSUE THEY DON'T EVEN KNOW WHAT TO DO AND CLIENTS ARE FRUSTRATED, VERY DISAPPOINTED WITH THE DEALER AND ALSO MOPAR OF AMERICA. THEY WILL NOT HELP ANYONE WITH A KNOWN ISSUE THIS VEHICLE HAS ALL AROUND THE WORLD. *TR
Power train, May 21, 2014
THE VEHICLE HAS BEEN IN THE SHOP 6 TIMES IN 6 YEARS. THIS LATEST TIME CHRYSLER REFUSED TO HONOR THE WARRANTY. THE DEALER, WHO IS OUT OF BUSINESS DUE BECAUSE OF CHRYSLER SHUTTING THEM DOWN, WAS TO NOTIFY US OF AN INSPECTION WHEN IT CAME DUE. ALL THE OTHER DEALER I SPOKE TO CONFIRMED THIS, HOWEVER WE WERE NEVER NOTIFIED. THE REPAIRS WERE $1065 AND SHOULD HAVE BEEN UNDER WARRANTY PER THE DEALER WHICH DID THE REPAIRS. CHRYSLER HAS RETROACTIVELY CHARGED OUR WARRANTY AS WELL FROM LIFETIME TO 3 YEARS, EVEN THOUGHT WARRANTY WORK WAS DONE IN THE SAME YEAR. WE HAVE A BOOK THAT SAYS LIFETIME AND SHOULD BE COVERED AFTER INSPECTION. THE DEALER WHICH DID THE REPAIRS HAD NO ISSUES WITH THE VEHICLE OF APPROVING THE INSPECTION, CHRYSLER REFUSE TO DISCUSS WITH THE DEALER OR DISCUSS ANY FURTHER. YOU HAVE A SERVICE LIGHT FOR ALL SERVICES ON THE VEHICLE SO YOU DON'T FORGET, BUT YOU HAVE A 30 DAY INSPECTION WINDOW WITHOUT ANY WARNING OR NOTIFICATION. *TR
Steering, Electrical system, Service brakes, May 10, 2014
APPROXIMATELY 10 TIMES, WHILE DRIVING MY VEHICLE AT VARIOUS SPEEDS (10, 30 AND 70 MPH) MY VEHICLE HAS STALLED. ONE TIME, WHILE DRIVING 70 MILES, WITH MY CHILDREN IN THE CAR, MY VEHICLE STALLED WHILE IN THE OUTSIDE LANE. I HAD TO GET ACROSS FIVE LANES OF TRAFFIC, WITH NO POWER, INCLUDING NO POWER STEERING AND I BARELY MADE IT OVER. MY VEHICLE HAS ALSO STALLED WHILE PULLING OUT OF MY DEVELOPMENT, WHICH IS ON A ROAD THAT IS POSTED 45 MPH AND ON A BEND. SO WHEN I HAVE STALLED IN THE MIDDLE OF THE INTERSECTION, I HAVE CARS WHO ROUND THE BEND AT 45 MPH AND I, AND MY CHILDREN, OUR SITTING DUCKS UNABLE TO MOVE. IT IS ONLY A MATTER OF TIME BEFORE SOMEONE GETS KILLED. I BROUGHT IT THE DEALERSHIP, THEY KEPT IT FOR SEVERAL DAYS AND SEVERAL HUNDRED DOLLARS FOR THEM TO TELL ME THEY DO NOT KNOW WHAT IS WRONG. TWO THINGS TO NOTE: IT ALWAYS STALLS AFTER HITTING A BUMP, AND I CARRY APPROXIMATELY 30 KEYS AND RINGS ON THE CHAIN THAT HOLDS MY IGNITION KEY. I DO NOT THINK THAT THIS IS A COINCIDENCE AND I TAKE THIS VERY SERIOUSLY. MY CHILDREN, OTHER INNOCENT PEOPLE, OR MYSELF ARE GOING TO BE SERIOUSLY HURT OR KILLED AND I WANT THIS INVESTIGATED AGGRESSIVELY. *TR
Power train, May 5, 2014
I TOOK MY VEHICLE IN FOR THE N23 SAFETY RECALL AND MY 4 WHEEL DRIVE SYSTEM NO LONGER WORKS. THE WORK JEEP DID TO FIX THE RECALL HAS REMOVED CRITICAL FUNCTIONALITY OF THE VEHICLE. *TR
Electrical system, Equipment, Apr 30, 2014
WHILE TRAVELING AT 55 MILES PER HOUR ON SOUTHERN BLVD. IN WEST PALM BEACH THE KEY TURNED FROM THE ON TO THE OFF POSITION. THIS CAUSED A LOCKUP OF THE STEERING AND BRAKES. THE AUTOMOBILE RETURNED TO FULL FUNCTION WHEN THE KEY WAS TURNED BACK TO THE VERTICAL POSITION. THERE WERE NO KEYS OR WEIGHT HANGING FROM THE KEY AND IT JUST CLICKED OFF. THIS CONDITION WAS RECENTLY REPAIRED AT ARRIGO DODGE ON OKEECHOBEE BLVD. THE KEY NOW STICKS IN THE IGNITION. THE RADIO FAILED SOON AFTER AND IT WAS NOTED THAT FUSE 27 & 28 WERE COVERED IN LITHIUM GREASE FROM THE PRIOR REPAIR WHICH STOPPED THE FUSE FROM MAKING CONTACT WITH THE PLUG. CLEANING RESTORED THE RADIO FUNCTION, BUT KEY IS STILL STUCK IN THE IGNITION. LATER, THE COMPUTER STATED "KEY DAMAGED". *JS UPDATED 04/13/15. *JB
Power train, Electrical system, Apr 15, 2014
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE TRAVELING VARIOUS SPEEDS THERE WAS A HESITATION INTERMITTENTLY WHEN ENGAGING THE ACCELERATOR PEDAL. THE VEHICLE STALLED WITHOUT WARNING ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE THE FAILURE ON THREE OCCASIONS. THE CONTACT HAD TO SHIFT INTO NEUTRAL GEAR, WAIT A FEW MINUTES AND ATTEMPT TO RESTART THE VEHICLE NUMEROUS TIMES. THERE WERE TIMES WHEN THE VEHICLE FAILED TO RESTART. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 61,300.
Power train, Apr 14, 2014
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO SHIFT INTO NEUTRAL. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHERE IT WAS FOUND THAT THE ACTUATOR MODE SWITCH NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED ABOUT THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 86,000. THE VIN WAS UNAVAILABLE. UPDATED 06/17/14*LJ UPDATED 8/22/2017
Electrical system, Apr 14, 2014
2008 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE LOST ALL POWER WHILE DRIVING. *SMD THE CONSUMER STATED ON SEVERAL OCCASIONS THE VEHICLE LOST ALL POWER WHILE DRIVING ON THE HIGHWAY. THE ENGINE SHUT DOWN FOR NO APPARENT REASON. THE CONSUMER LOST THE ABILITY TO STEER AND BRAKE THE VEHICLE. THE VEHICLE LOST POWER ON SEVERAL DIFFERENT OCCASIONS. *JB
Power train, Electrical system, Apr 7, 2014
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT HE RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 13V175000 (ELECTRICAL SYSTEM , POWER TRAIN) IN SEPTEMBER 2013. THE CONTACT STATED THAT ONCE HE HAD THE VEHICLE REPAIRED, HE WAS UNABLE TO USE THE 4-WHEEL DRIVE FUNCTION. THE VEHICLE WAS TAKEN TO THE DEALER ON MULTIPLE OCCASIONS BUT WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 95,000.
Power train, Electrical system, Electronic stability control (ESC), Mar 28, 2014
LOST 4X4 DRIVE LOW RANGE. PROBLEM IS DIRECTLY RELATED TO THE "SAFETY RECALL N23 / NHTSA 13V-175 REPROGRAM FINAL DRIVE CONTROLLER MODULE" THAT A JEEP SERVICE CENTER HAD PREFORMED. I AM FROM NORTH CANADA WHERE WE HAVE SNOW FROM EARLY NOVEMBER TO MAY END IT'S NOT SAFE TO TRAVEL WITHOUT FUNCTIONAL 4 WHEEL DRIVE.DO WE HAVE TO WAIT TILL SOMEONE FREEZES TO DEATH OR DIES FROM DEHYADRATION IN DESERT UNTIL CHRYSLER DO SOMETHING. *TR
Electrical system, Engine, Mar 28, 2014
I HAVE PREVIOUSLY ENTERED A SIMILAR COMPLAINT FOR THIS SAME VEHICLE. THE ISSUE IS THAT THE VEHICLE STALLS/SHUTS OFF FOR NO REASON WHILE DRIVING. CHRYSLER IS UNABLE TO PROVIDE A RELIABLE FIX. THIS BEGAN IN MAY 2012 - MY VEHICLE SIMPLY SHUT OFF WHILE DRIVING IN ANY NUMBER OF CONDITIONS WHETHER IT BE ON THE HIGHWAY, SIDE ROADS, ETC. I REMOVED ALL EXCESS KEYS FROM MY KEY RING TO ENSURE THAT IT WAS NOT THE KEY BEING TOO HEAVY. BROUGHT THIS IN TO MY DEALERSHIP, THEY REPLACED THE WIN CONTROL MODULE BUT COULDN'T GUARANTEE THAT THIS WOULD FIX THE PROBLEM. VEHICLE STALLED ONCE WHILE DRIVING UNEXPECTEDLY ABOUT 9 MONTHS LATER. THEN VEHICLE STOPPED TWICE IN OCTOBER 2013. AT THAT TIME I BROUGHT THE VEHICLE TO ANOTHER DEALERSHIP. THEY AT FIRST WANTED TO REPLACE THE WIN MODULE. WHEN I TOLD THEM THAT WAS THE FIX FROM BEFORE AND IT DIDN'T WORK, THEY ADVISED THAT THE FRONT CONTROL MODULE BE REPLACED, AS THERE WAS A RECALL ON THIS BUT MY VEHICLE WAS ONE DAY PAST THE DATE OF MANUFACTURING IMPACT IN THE RECALL, BUT WAS HAVING THE SAME EXACT ISSUE. REPLACED FRONT CONTROL MODULE IN OCTOBER 2013. VEHICLE STOPPED UNEXPECTEDLY WHILE DRIVING AGAIN TWICE IN MARCH 2014 - ON MARCH 20TH AND MARCH 21ST. VEHICLE IS BACK AT THE DEALER WHERE THEY AGAIN WANT TO REPLACE THE WIN MODULE. AGAIN, THIS FIX WAS PROVIDED PREVIOUSLY AND DID NOT FIX THE CAR. EITHER THE WINS BEING PRODUCED BY CHYRSLER ARE ALL FAULTY AND I SOMEHOW HAVE GOTTEN 2 IN A ROW OR THERE IS AN UNDERLYING ISSUE THAT CANNOT BE FOUND OR ADDRESSED. THIS ISSUE IS VERY PREVALENT WITH 2008 GRAND CHEROKEES. CHRYSLER IS SITTING ON A VERY DANGEROUS ISSUE. *TR
Exterior lighting, Mar 17, 2014
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 35 MPH, THE HEADLIGHTS WOULD NOT ILLUMINATE PROPERLY. THE VEHICLE WAS TAKEN TO THE DEALER FOR INSPECTION WHERE THEY STATED THAT THE HEAD LIGHT LEVELING SENSOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 100,000. THE VIN WAS UNAVAILABLE.
Power train, Mar 16, 2014
JEEP HAS A KNOWN PROBLEM WITH THE TRANSFER CASE ACTUATOR MOTOR. LAST FALL, 9-19-13 I BROUGHT IT IN FOR A RECALL, NUMBER N23. PRIOR TO THE RECALL I HAD NO PROBLEMS WITH MY JEEP AND I HAD TOWED IT UP TO ALASKA AND BACK, OVER 7,000 MI. THIS WINTER WE DECIDED TO SPEND IT IN ARIZONA. ABOUT 2 MONTHS INTO IT IS WHEN WE GET A SERVICE MESSAGE TO HAVE OUR 4WD SYSTEM LOOKED AT AND THAT IT WOULDN'T SHIFT INTO NEUTRAL FOR TOWING PURPOSES. SO I GET ON THE INTERNET FORUMS AND FIND OUT THAT THERE ARE THOUSANDS OF OTHER JEEP OWNERS EXPERIENCING THE SAME THING AND NOT SHIFTING INTO 4 LOW ALSO. THEY TOO HAD NOT HAD ANY TROUBLES UNTIL THEY HAD TAKEN THEIR VEHICLES IN FOR THE RECALL FIX WHICH, WAS A REFLASH OF THE TRANSMISSION SOFTWARE. THE TRANSFER CASE ACTUATOR ARE ON BACKORDER FROM JEEP AT ONE PER DEALER EVERY 14 DAYS. AND I GET TO SHELL OUT $500.00 FOR A PROBLEM THAT DIDN'T EXIST UNTIL THE RECALL. OH, I HAD TOWED THE JEEP SEVERAL TIMES SINCE THE ALASKA TRIP IN 2011. THE BIGGER PROBLEM HERE IS THAT THERE ARE A LOT OF JEEP OWNERS WHO DON'T EVER TAKE THEIR JEEP'S OFF ROAD OR TOW IT BEHIND SOMETHING SO THEY DON'T GET THE TROUBLE MESSAGE UNTIL THEY DO AND THEY NEED IT. THAT MEANS THERE ARE MILLIONS OF JEEP OWNERS THAT DON'T KNOW THEY HAVE A PROBLEM. *TR
Electrical system, Engine, Mar 16, 2014
VEHICLE ENGINE SUDDENLY STOPPED ON HWY AT 70 MPH (THIS IS THE 3RD TIME IT HAS HAPPENED IN THE LAST 9 MONTHS). I WAS ABLE TO GET THE VEHICLE OFF THE HWY. IT STARTED UP AFTER COMING TO A STOP. I TOOK THE VEHICLE INTO THE DEALERSHIP AND THEY INFORMED ME THAT THEY WERE AWARE OF THIS PROBLEM (HAD WORKED ON PREVIOUS GRAND CHEROKEES AND EVEN HAD THE CHRYSLER ENGINEERS OUT TO TRY AND HELP THEM). THEY DID INSPECTIONS ON MY VEHICLE FOR 5 DAYS AND SAID THEY COULD NOT DUPLICATE THE PROBLEM OR FIND ANYTHING OUT FROM THE VEHICLE COMPUTER. THEY TOLD ME TO CONTACT CHRYSLER. I WAS EVENTUALLY GIVEN TO A CASE MANAGER. THEY INITIALLY SAID THEY COULD NOT DO ANYTHING AND NOW THEY KEEP DELAYING GETTING BACK TO ME. THIS HAS BEEN 2 WEEKS WITH NO SOLUTION IN SIGHT. THIS IS A MAJOR SAFETY PROBLEM AND THE VEHICLE SHOULD NOT BE DRIVEN WITHOUT SOME FIXES. I ALSO HAVE A 7 YR/100,000 MILE PLATINUM WRAPAROUND WARRANTY THAT SHOULD COVER WHATEVER IS WRONG. *TR
Engine, Mar 14, 2014
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE LIMITED. THE CONTACT STATED THAT WHILE APPROXIMATELY 10 MPH, THE VEHICLE STALLED AS ALL OF THE WARNING LIGHTS ON THE INSTRUMENT PANEL ILLUMINATED. THE VEHICLE WAS ABLE TO BE RESTARTED. THE FAILURE WAS RECURRING. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER, WHO COULD NOT DUPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 65,750.
Electrical system, Engine, Mar 12, 2014
THE FIRST INCIDENT WAS THE KEY GETTING STUCK IN THE IGNITION AND THE DEALER REPLACED AN IGNITION COMPONENT. AFTER THAT WAS REPLACED ON THREE OCCASIONS THE ENGINE TURNED OFF FOR NOW APPARENT REASON. JEEP COULD NOT DETERMINE WHY AND AT THAT POINT I PURCHASED A NEW CAR. I AM REPORTING THIS NOW AFTER HEARING ABOUT THE RECALL FOR OTHER VEHICLES WHICH TURNED OFF FOR NO REASON AND HAD CAUSED INJURY OR DEATH. FORTUNATELY I WAS NEVER IN HEAVY TRAFFIC AND WAS ABLE TO RESTART THE VEHICLE. I WAS ADVISED BY JEEP TO REMOVE ANY EXTRA KEYS FROM THE RING BUT THAT DID NOT RESOLVE THE ENGINE TURNING OFF. PERHAPS THERE ARE OTHER JEEP OWNERS WHO HAVE EXPERIENCED THIS PROBLEM BUT IT WAS NOT PART OF THE POTENTIAL RECALL. *TR
Power train, Mar 3, 2014
I AM NOT ABLE TO SHIFT THE TRANSFER CASE INTO 4 WHEEL DRIVE LOW RANGE OR NEUTRAL AFTER THE SAFETY RECALL REPROGRAMMED THE COMPUTER. *TR
Power train, Mar 2, 2014
WHILE OFF ROAD VERY FAR INTO THE DESERT OF ARIZONA I WAS TRAVELING WITH MY PERMANENTLY DISABLED WIFE. WE WERE ON DESERT TRAILS AND THE TRAIL LEAD INTO A SOFT SILT TYPE DRY WASH. WHEN I TRIED TO PUT THIS JEEP INTO 4X4 LOW RANGE A MESSAGE POPPED UP IN THE INTERMENT CLUSTER THAT SAID "SERVICE 4 WHEEL DRIVE". THE JEEP WOULD NOT SHIFT TO 4X4 LOW RANGE AND LOCK THE DIFFERENTIAL AND DRIVE THROUGH THE DRY WASH TO SAFETY. THIS PROBLEM IS DIRECTLY RELATED TO THE "SAFETY RECALL N23 / NHTSA 13V-175 REPROGRAM FINAL DRIVE CONTROLLER MODULE" THAT A JEEP SERVICE CENTER HAD PERFORMED. THE FINAL DRIVE CONTROLLER MODULE (FDCM) (N23 / NHTSA 13V-175) RE-PROGRAMMING THAT I HAD PERFORMED AT A JEEP SERVICE CENTER CAUSED THIS POTENTIALLY FATAL PROBLEM THAT COULD HAVE LEFT MY WIFE DEAD. IF WE HADN'T HAD WATER TO DRINK OR IF IT WOULD HAVE STARTED TO RAIN WE(SHE) COULD HAVE DROWNED IN THE WASH WHILE BEING TRAPPED IN THE JEEP, BECAUSE I COULD NOT PLACE THE JEEP IN 4X4 LOW RANGE AND LOCK THE DIFFERENTIAL TO DRIVE THE JEEP OUT OF A POTENTIALLY FATAL SITUATION. *TR
Power train, Electrical system, Feb 10, 2014
WENT INTO DEALERSHIP SERVICE CENTER TO HAVE "N23" SAFETY RECALL PERFORMED. BEFORE N23 SOFTWARE UPDATE THERE WAS NO PROBLEM USING THE 4WD-LOW FUNCTION, AFTERWARDS THE 4WD-LOW SHIFT FUNCTION COMES UP WITH "SERVICE 4WD" CODE AND WILL NOT SHIFT INTO 4WD-LOW. I DISCOVERED THIS WHILE STUCK IN A SNOW DRIFT THIS WEEKEND. AFTER RESEARCHING THE ISSUE I DISCOVERED THAT MANY JEEP OWNERS THAT WENT IN FOR THE N23 RECALL ARE HAVING THE SAME ISSUE. *TR
Power train, Feb 3, 2014
I BELIEVE THIS ISSUE/COMPLAINT IS A RESULT OF SAFETY RECALL N23/NHTSA 13V-175. TEN DAYS AGO WE WERE PREPARING TO HOOK UP MY JEEP FOR TOWING BEHIND OUR RV. WHEN I ATTEMPTED TO PUT THE TRANSFER CASE INTO NEUTRAL IT WOULD NOT MOVE AND I WOULD GET A 'SERVICE 4W SYSTEM' ERROR MESSAGE. WE TOOK THE JEEP TO THE DEALER AND WAS ADVISED THE TRANSFER CASE MODULE WAS BAD. THE WORST NEWS WAS THERE WERE NONE TO BE FOUND WITHIN HUNDREDS OF MILES AND I HAD NO POWERTRAIN WARRANTY. TEN DAYS LATER AND I AM STILL WAITING FOR A REPLACEMENT PART. THIS IS THE PART THAT WAS 'REPROGRAMMED' AS PART OF THE SAFETY RECALL N23/NHTSA 13V-175. EVER SINCE THIS REPROGRAMMING WAS PERFORMED I HAVE NO 4X4, NO 4LOW OR NEUTRAL. THIS IS EXPENSIVE TO REPAIR AND WE WERE FORCED TO CANCEL OUR TRIP. NOW, AS A REALTOR IN UPSTATE NY I AM NOT ABLE TO DO MY JOB AS I CANNOT TAKE BUYERS TO PROPERTIES ON SNOW COVERED ROADS. MY JEEP WORKED PERFECTLY FINE UNTIL THIS MODULE WAS REPROGRAMMED. ADDITIONALLY, NOW I HEAR A THUMPING NOISE FROM THE REAR (IT SOUNDS LIKE THE REAR,) WHEN I FIRST START OUT EVERY MORNING. I SEE OTHER JEEP OWNERS ARE EXPERIENCING THE SAME PROBLEM, AND FEEL CONFIDENT THAT THIS PART IS BEING REPLACED ALL OVER THE US AS A RESULT OF FAULTY REPROGRAMMING...AND THAT IS WHY THEY CANNOT GET A NEW ONE. I DO NOT WANT TO WAIT TILL THIS PROBLEM CAUSES OTHER ELECTRICAL ISSUES, WHICH IT VERY WELL COULD. I BELIEVE CHRYSLER IS ULTIMATELY RESPONSIBLE FOR THIS REPAIR AS MY TRANSFER CASE WORKED FINE TILL THEY REPROGRAMMED IT. *TR
Power train, Electrical system, Jan 18, 2014
WE ARE FULL TIME RVERS AND HAVE TOWED OUR JEEP ABOUT 40,000 MILES WITHOUT ANY ISSUES, UNTIL THE RECENT RECALL. NHTSA #13V75000, CHRYSLER N23. THE VERY INNOCUOUS RECALL NOTICE SPOKE OF THE DOT REQUIRING THE RECALL BASED ON A NUMBER OF CASES WHERE THE TRANSFER CASE SHIFTED INTO NEUTRAL ON IT'S OWN AND THE VEHICLE ROLLED AWAY, CAUSING DAMAGE. THE RECALL WENT ON TO SAY THAT THE FIX WAS TO TAKE IT TO THE DEALER FOR A SOFTWARE REPROGRAMMING TO TAKE CARE OF THE ISSUE. THE RECALL NOTICE WAS VERY CAREFULLY AND CLEVERLY WRITTEN TO LEAVE ONE WITH THE IMPRESSION THAT A SOFTWARE ISSUE WAS THE CAUSE OF THE PROBLEM, AND JEEP WAS GOING TO FIX IT WITH THE REFLASH OF THE TRANSMISSION COMPUTER. THIS IS NOT TRUE. THE ISSUE IS CAUSED BY THE FAILURE OF HARDWARE IN THE TRANSFER CASE, AND THE ?FIX? OFFERED BY JEEP IS NOTHING MORE THAN A BAND AID TO MEET THE STRICT LETTER OF THE DEMAND BY THE NHTSA. AS THOUSANDS OF JEEP OWNERS ARE NOW LEARNING, AFTER THE RECALL THEY FIND THEMSELVES IN A SITUATION WHERE THE TRANSFER CASE WILL NO LONGER SHIFT INTO NEUTRAL, OR 4WD LOW, AT ALL. I HAVE PERSONAL KNOWLEDGE OF DOZENS OF JEEP OWNERS WITH THESE ISSUES WHO NEVER HAD A PROBLEM BEFORE THE RECALL. THIS PROBLEM CREATES A GREAT UNCERTAINTY AMONG OWNERS. WE DON'T KNOW IF THE 4WD SYSTEM WILL WORK WHEN NEEDED, OR END UP STUCK IN NEUTRAL OR 4WD LOW, MAKING THE VEHICLE UNUSABLE. WHILE NOT BEING ABLE TO TOW MAY NOT BE A SAFETY ISSUE, I THINK THAT DISABLING A 4WD SYSTEM THAT MANY PEOPLE RELY ON IN BAD TERRAIN OR WEATHER WOULD BE. I DON'T THINK THAT NHTSA HAS MONITORED THIS SITUATION PROPERLY AND HAS ALLOWED CHRYSLER TO COMMIT WHAT AMOUNTS TO A FRAUD UPON THEIR CUSTOMERS. I THINK NHTSA NEEDS TO TAKE ANOTHER LOOK AT THIS ISSUE. *TR
Seats, Jan 13, 2014, fire
TL* THE CONTACT OWNS A 2008 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE DRIVER'S SEAT CAUGHT ON FIRE WHILE PARKED. THE FIRE DEPARTMENT WAS CALLED TO EXTINGUISH THE FIRE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER HAD NOT BEEN MADE AWARE OF THE PROBLEM. THE APPROXIMATE FAILURE MILEAGE WAS 121,000.