2010 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 118 owner complaints filed for this model year. This is the 25th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2010 reports, 10 involved a crash and 4 involved a fire. 4 people were injured.
What owners report most often
Recalls and investigations
Power train, transfer case (4-wheel drive)May 7, 2013
Chrysler Group LLC (Chrysler) is recalling certain model year 2005-2010 Jeep Grand Cherokee vehicles manufactured February 11, 2004, through March 9, 2010; and 2006-2010 Jeep Commander vehicles manufactured January 31, 2005, through March 10, 2010. A transfer case electrical failure may result in an unintentional shifting of the transfer case into the neutral position.
If the vehicle shifts into neutral, it may roll away increasing the risk of a crash or personal injury.
Chrysler will notify owners, and dealers will reflash the final drive controller which governs the transfer case, with new software, free of charge. The recall began on August 15, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N23.
Campaign 13V175000 on NHTSA.gov
Electrical system, ignition, moduleMay 11, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 CHRYSLER 300, DODGE CHALLENGER, CHARGER, JEEP COMMANDER, GRAND CHEROKEE AND DODGE RAM VEHICLES. THESE VEHICLES MAY HAVE BEEN BUILT WITH A WIRELESS IGNITION NODE (WIN) MODULE EXHIBITING A BINDING CONDITION OF THE SOLENOID LATCH.
THE RESULT OF THE DEFECT COULD LEAD TO A CONDITION WHERE THE KEY MAY BE REMOVED FROM THE IGNITION SWITCH (WIN MODULE) PRIOR TO PLACING THE SHIFTER IN PARK. THIS COULD RESULT IN THE POTENTIAL FOR UNINTENDED VEHICLE MOVEMENT AND COULD INCREASE THE RISK OF A CRASH.
DEALERS WILL INSPECT AND REPLACE THE WIN MODULE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR BEFORE AUGUST 23, 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 10V200000 on NHTSA.gov
EquipmentMar 5, 2010
CHRYSLER IS RECALLING MODEL YEAR 2010 JEEP COMMANDER AND GRAND CHEROKEE VEHICLES. THEY MAY HAVE BEEN BUILT WITH AN IMPROPERLY MANUFACTURED REAR TRACK BAR.
REDUCED VEHICLE STABILITY COULD OCCUR INCREASING THE RISK OF A CRASH.
DEALERS WILL INSPECT THE REAR TRACK BAR BUSHING RETAINING HOOP AND REPLACE THE REAR TRACK BAR IF ANY ARE FOUND TO BE MIS-POSITIONED. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING APRIL 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 10V085000 on NHTSA.gov
Service brakes, hydraulicJan 11, 2010
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 CHRYSLER SEBRING; DODGE AVENGER AND NITRO; JEEP LIBERTY, COMMANDER AND GRAND CHEROKEE; AND MODEL YEAR 2009-2010 DODGE RAM TRUCK. THESE VEHICLES MAY HAVE BEEN BUILT WITH AN IMPROPERLY FORMED OR MISSING BRAKE BOOSTER INPUT ROD RETAINING CLIP.
THIS COULD RESULT IN BRAKE FAILURE WITHOUT WARNING WHICH COULD CAUSE A CRASH.
CHRYSLER WILL REPLACE THE BRAKE BOOSTER INPUT ROD RETAINING CLIP FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN DURING FEBRUARY 2010. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 10V009000 on NHTSA.gov
Electrical system, instrument cluster/panelNov 25, 2009
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2010 JEEP GRAND CHEROKEE PASSENGER VEHICLES MANUFACTURED FROM OCTOBER 22 THROUGH NOVEMBER 12, 2009. THE PASSENGER SIDE AIRBAG MAY NOT PROPERLY DEPLOY THROUGH THE INSTRUMENT PANEL TEAR SEAM.
THE AIRBAG MAY NOT PROPERLY PROTECT THE PASSENGER IN THE EVENT OF A CRASH, INCREASING THE RISK OF INJURY.
DEALERS WILL REPLACE THE TOP COVER OF THE INSTRUMENT PANEL FREE OF CHARGE. THE CAMPAIGN IS EXPECTED TO BEGIN IN DECEMBER 2009. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 09V454000 on NHTSA.gov
Representative owner complaints
118 reports, newest first.
Air bags, Dec 27, 2016
AIR BAG WARNING LIGHT COMES ON AND OFF WITH CAR IN PARK AND WHILE CAR IS IN MOTION.
Engine, Fuel/propulsion system, Nov 15, 2016
THE ENGINE (5.7 HEMI) SHUTS OFF SHORTLY AFTER FILLING UP THE TANK. ITS HAPPENS 3 TIMES EACH TIME AFTER FULLY FILLING UP THE GAS TANK. ENGINE WILL SHUT OFF (NO STUTTERING) WHILE DRIVING JUST HALF MILE (CITY DRIVING) FROM THE LAST FILL UP. THE ENGINE WILL START RIGHT UP ONCE THE CAR COMES TO A STOP AND DOESN'T HAPPEN AGAIN UNTIL FILL UP.
Seat belts, Sep 20, 2016
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SEAT BELT FAILED TO UNLOCK. THE VEHICLE WAS TAKEN TO THE DEALER WHERE THE CONTACT WAS INFORMED THAT THE SEAT BELT WAS FAULTY AND NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 16V668000 (AIR BAGS, SEAT BELTS). THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Engine, Aug 17, 2016
I'VE HAD THIS CAR SINCE 2011. THERE IS ONE PROBLEM AFTER ANOTHER. I REPLACED THE AC CONTROL MODULE 3 TIMES, REPLACED THE EVAPORATOR SENSOR THAT WAS DEFECTIVE, REPLACED THE TIPM KIT, ETC. ON FRIDAY, JULY 29 THE CAR BROKE DOWN AND I WAS TOLD THE 8TH CYLINDER STOPPED WORKING. I TOOK IT TO THE JEEP DEALER IN PLACENTIA FOR REPAIRS. I PAID $2400. ON AUGUST 5TH I WAS TOLD I COULD PICK UP THE CAR AND THE MECHANIC CAME AND SHOWED ME HOW THE CYLINDER WAS DEFECTIVE AND ALONG WITH THE MANAGER AND TWO OTHER TECHNICIANS ASSURED ME THAT I WOULD NOT HAVE A PROBLEM AGAIN FOR YEARS TO COME. UPON LEAVING THE DEALERSHIP I CALLED AND TOLD THEM THAT THE CAR STILL DOES NOT SOUND RIGHT, I WAS TOLD TO GIVE IT TIME. ON AUGUST 5TH I WAS DRIVING ON THE FREEWAY AND ALL OF A SUDDEN THE CAR'S DASHBOARD'S LIGHTS STARTED GOING OFF, THE STEERING WHEEL BLOCKED AND THE CAR SLOWLY STOPPED. I COULD NOT START THE CAR AGAIN. I WAS ABLE TO MANAGE TO BRING THE CAR ALMOST TO THE WALL AND TOTALLY FELT THAT MY LIFE WAS IN DANGER. I HAD IT TOWED TO THE DEALER. THE TOWING DRIVER WHEN HE REACHED UNDER THE CAR TO HOOK IT UP PULED THE GLOVE AND SHOWED ME THAT THE TRANSMISSION OIL IS ALL OVER THE ENGINE. AT THE JEEP DEALER I WAS GIVEN ME A RENTAL AND TOOK THE CAR IN. TO THIS DAY, I AM STILL DRIVING THE RENTAL, I HAVE NO ANSWER ABOUT THE CAR AND EVEN THOUGH THEY WILL BE FIXING IT, I WILL NO LONGER FEEL SAFE IN THAT VEHICLE. WHAT DO I DO? THIS IS RIDICULOUS.
Air bags, May 2, 2016, crash
TL* THE CONTACT OWNED A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE THE DRIVER WAS DRIVING AT 65 MPH AROUND A CURVE, THE DRIVER LOST CONTROL OF THE VEHICLE AND CRASHED INTO THE GUARD RAIL. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS FILED. THE CONTACT SUSTAINED A FRACTURED ARM THAT REQUIRED MEDICAL ATTENTION. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 117,961.
Wheels, Jan 21, 2016
WHILE TRAVELLING ON THE INTERSTATE AT 75 MPH THE VALVE STEM EXPLODED. THE TIRE LOST ALL OF ITS AIR WITHIN ABOUT 10 SECONDS. THE ALUMINIUM NUT ON THE OUTSIDE THAT HOLDS THE VALVE STEM AND TIRE PRESSURE MONITOR ONTO THE WHEEL HAD BROKEN APART. UPON FURTHER INSPECTION OF THE OTHER VALVE STEMS I FOUND THAT 2 OF THE REMAINING THREE WERE ALSO PLAGUED WITH CRACKED NUTS.
Vehicle speed control, Dec 7, 2015
WHILE TRAVELING ON THE EXPRESS WAY AT A STEADY SPEED OF 70 MPH, WITHOUT CRUISE CONTROL, THE ACCELERATOR PEDAL MOVED SUDDENLY AWAY FROM THE FOOT AND STAYED IN THE FULL GAS POSITION ACCELERATING THE CAR TO WELL OVER 80 MPH. ATTEMPTS TO RETURN THE PEDAL TO A SAFE POSITION FAILED. THERE WAS NO FLOOR MAT INTERFERENCE OF ANY KIND AND CRUISE CONTROL WAS NOT ACTIVE THAT DAY BECAUSE OF EXCESSIVE TRUCK TRAFFIC. ONLY EXTRAORDINARY BRAKING SLOWED THE CAR TO ALLOW SQUEEZING BETWEEN TRUCKS ON THE RIGHT LANE AND EVENTUALLY COMING TO A STOP ON THE FREE WAY SHOULDER. AFTER LETTING THINGS COOL DOWN FOR A FEW MINUTES AND RESTARTING THE ENGINE, THINGS APPEARED TO HAVE RETURNED TO NORMAL AND THE TRIP HOME COULD BE COMPLETED WITHOUT INCIDENT. THE CAR WAS NOT DRIVEN SUBSEQUENTLY UNTIL A LOCAL DEALERSHIP WAS ABLE TO INVESTIGATE THE EVENT. NOTHING WAS FOUND EXCEPT THE ON-BOARD COMPUTER DISPLAYS THE CODE INDICATING THAT BOTH THE ACCELERATOR AND BRAKE SYSTEMS WERE ACTIVE AT THE SAME TIME.- AT THE MOMENT WE ARE AT OUR SECOND DEALERSHIP AND ARE UNDER ADVISEMENT FROM CHRYSLER TO CONTINUE THE INVESTIGATION. HOWEVER NOTHING DIFFERENT HAS BEEN DETERMINED SO FAR. WE ARE UNWILLING TO USE THE CAR DUE TO THE IMMINENT THREAT OF A RECURRENCE OF THE UNKNOWN PHENOMENON.
Power train, Engine, Nov 17, 2015
SEPT 26, 2015 DRIVING DOWN THE HIGHWAY AT ABOUT 65 MPH IN CRUISE CONTROL, MY JEEP JUST DIED. WOULD NOT START OR TURN OVER THE ENGINE LIGHT OIL LIGHT AND ECT LIGHT CAME ON. TURNS OUT THE TIMING CHAIN BROKE DAMAGED INTAKE VALVE ON #2 CYLINDER AND EXHAUST VALVE ON #8 CYLINDER. HAD THE HEADS INSPECTED VALVES AND TIMING CHAIN REPLACED. AND NEW SPARK PLUGS, IT HAD 100565 MILES ON IT. PICKED IT UP FROM THE SHOP ON NOV 13, 2015 RAN PERFECTLY NO VIBRATIONS SPARK KNOCK SMOOTH.. NOT EVEN 200 MILES ON IT AND THE SAME THING DRIVING ABOUT 65 MPH IN ECO MODE AND IT JUST DIED. THE ENGINE LIGHT TRACTION CONTROL LIGHT AND ECT LIGHT AND OIL LIGHT CAME ON. PULLED OVER ON THE SHOULD IT WOULD NOT START. HAD IT TOWED BACK TO THE SHOP.. THE SAME THING TIMING CHAIN BROKE AND TWO CYLINDERS HAVE NO COMPRESSION. THE SHOP CALLED THE MANUFACTURER OF THE TIMING CHAIN AND THEY ARE PUZZLED AS WELL ABOUT THE TIMING CHAIN BREAKING SO SOON AFTER BEING REPAIRED. SOMETHING IN THE ENGINE IS CAUSING EXTREME HARMONICS AND/OR VIBRATION INSIDE THE ENGINE AND CAUSING EXCESSIVE FORCE ON THE TIMING CHAIN TENSIONER AND GUIDE. HOWEVER, NEW PARTS SIMPLY DON'T BREAK LIKE THIS IF EVERYTHING IS COPACETIC UNDER THE HOOD.
Air bags, Nov 10, 2015
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A HOLE AND EXCESSIVE CRACKS NEAR THE CENTER OF THE STEERING WHEEL WHERE THE AIR BAG HOUSING WAS LOCATED. THE VEHICLE WAS TAKEN TO THE DEALER ON FOUR SEPARATE OCCASIONS; HOWEVER, THE REPLACEMENT PART WAS NO LONGER BEING PRODUCED TO SERVICE THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000.
Electrical system, Oct 9, 2015
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE KEY WAS ABLE TO BE REMOVED FROM THE IGNITION WHILE THE TRANSMISSION WAS STILL ENGAGED. THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 10V200000 (ELECTRICAL SYSTEM). THE VEHICLE WAS TAKEN TO THE DEALER TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE WIN (WIRELESS IGNITION NODE) MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 120,000.
Power train, Electrical system, Other or unspecified, Oct 1, 2015
I WAS DRIVING ALONG ON THE HIGHWAY ABOUT 65 MPH AND ALL OF A SUDDEN THE ENGINE LIGHT OIL LIGHT AND THE 23. ELECTRONIC THROTTLE CONTROL (ETC) WARNING LIGHT ALL CAME ON IN THAT ORDER AND THE ENGINE JUST DIED.. NO SAFE PLACE TO PARK AND NO POWER STEERING BUT WAS ABLE TO GET IT IN A DRIVEWAY OFF THE ROAD.. IT WOULD CRANK BUT NOT TURN OVER.. HAD TO HAVE IT TOWED HOME.. CALLED CHRYSLER TO SEE IF IT HAD ANY RECALLS AND THEY SAID THERE WERE NONE..THEN HAD IT SCANNED READ P0340 CAMSHAFT SENSOR HAD THAT REPLACED STILL DID NOT WORK.. THE MECHANIC CALLED TWO DAYS LATER AND SAID THAT IT WAS THE TIPM MODULE AND HAD IT TOWED OVER TO THE DEALERSHIP.. HE SAID HE HAD TO DIG TO FIND THE RECALL AND THAT MY JEEP WAS MANUFACTURED IN FEBURARY 2010 AND IT FALLS INTO THE RECALL.. THIS IS NOT THE FIRST TIME I HAVE HAD ELECTRICAL ISSUES SUCH AS THE RADIO SHUTTING DOWN AND RESTARTING FOR NO REASON THE REMOTE HAVING NEW BATTERIES AND NOT UNLOCKING THE VEHICLE..
Engine, Sep 3, 2015
THE KEYS DON'T STAY IN THE IGNITION
Electrical system, Aug 24, 2015
S10 DIRECT REPLY- LETTER TO THE SECRETARY FROM CONSTITUENT REQUESTING ASSISTANCE WITH IGNITION PROBLEMS IN A 2010 JEEP CHEROKEE LAREDO. *SMD THE CONSUMER STATED THE KEY WOULD NOT STAY IN THE IGNITION. THE CONSUMER STATED HE WAS ABLE TO DRIVE THE VEHICLE, WITH THE KEY IN HIS POCKET. *JB
Wheels, Aug 4, 2015
WHEN GETTING OFF THE HIGHWAYS DOWN RAMP AT 40 MPH THE TIRE VALVE BROKE OFF THE TIRE AND WENT FLAT INSTANTLY. THIS ALSO HAPPEN ON MY DODGE RAM 2009 LAST YEAR SO THIS ISSUE IS DANGEROUS. I WAS LUCKY BECAUSE ON BOTH VEHICLES IT WAS THE BACK TIRE. SOMEONE COULD LOOSE CONTROL IF IT WAS THE FRONT TIRE. THE NUTS THAT HOLD THE TIRE VALVE IN CORRODE VERY QUICKLY AND BREAK OFF.
Steering, Power train, Electrical system, Aug 2, 2015, crash
DURING A SNOW STORM ON 11/26/2014 WHILE 5 MO. PREGNANT MY CAR WENT OFF THE HIGHWAY INTO THE MIDDLE MEDIAN DURING THE EVENING COMMUTE BECAUSE THE 4WD DID NOT WORK.I CHANGED FROM RIGHT LANE TO LEFT LANE AT A SPEED OF 30-35MPH TO ALLOW SPACE FOR ONCOMING MERGING TRAFFIC.WHEN CHANGING LANES I KEPT GOING LEFT AND COULD NOT STAY ON THE TRAVELED PORTION.I HAD TO DRIVE IN REVERSE TO GET OUT OVER THE PLOW BANK AND INTO THE TRAVEL WAY.ONCE HOME I COULD NOT MAKE IT UP MY 450FT LONG DRIVEWAY AND THE REAR END KEPT SLIDING OUT- THE 4WD DID NOT WORK. 5MO PREGNANT I COULD NOT SHOVEL MYSELF OUT AND HAD TO WAIT UNTIL THANKSGIVING MORNING FOR ASSISTANCE,AS A RESULT THE PLOW TRUCK COULD NOT CLEAN THE DRIVEWAY.WENT TO THE SVC DEPT OF MY DEALERSHIP.THEY INFORMED ME THERE WAS AS SOFTWARE UPDATE CORRECTING AN ISSUE WITH THE N23 RECALL.I WAS ABOUT THE 6-7 CAR WITH A SIMILAR ISSUE. AT FIRST THERE WAS NO SOFTWARE UPDATE, BUT IT APPEARS A SOFTWARE UPDATE WAS INITIATED IN THE FALL OF 2014 BUT NO COMMUNICATION WAS MADE TO THOSE WHO HAD THE N23 RECALL.I JUST RECEIVED A RECALL NOTICE FOR A "CONSUMER SAFETY NOTIFICATION" CHRYSLER PUBLISHED ON MAY 2015.I WAS INFORMED BY CHRYSLER THIS EVENING IT IS NOT A "RECALL" BECAUSE IT IS NOT A SAFETY ISSUE. I FILED A COMPLAINT. WHEN ASKED HOW THE COMPLAINT PROCESS WORKS HE SAID IT WILL BE REVIEWED INTERNALLY.I ASKED IF SOMEONE WOULD CALL ME BACK OR IF IT IS JUST PUT IN A RECORD SOMEWHERE. I WAS INFORMED IT IS MAINTAINED INTERNALLY, NO ONE WOULD BE CALLING ME BACK, BUT IT WOULD BE REVIEWED.THIS IS MOST DEFINITELY A SAFETY ISSUE. I COULD HAVE BEEN HURT, I COULD HAVE HURT SOMEONE, OR WORSE CASE SOMEONE COULD HAVE DIED.THE CAR DID NOT PERFORM AS EXPECTED IN CHALLENGING CONDITIONS. IT APPEARS THE ISSUE WAS KNOWN ABOUT AND HENCE A SOFTWARE UPDATE. IT IS DISAPPOINTING THE PUBLIC WAS NOT NOTIFIED UNTIL MAY 2015, AND THAT IT IS NOT CLASSIFIED AS AS SAFETY CONCERN.
Electrical system, Jul 27, 2015
AFTER PARKING THE VEHICLE THE WIN MODULE STARTED TO BIND WHILE TURNING VEHICLE OFF. KEY FELL OUT OF IGNITION WHILE CAR WAS STILL ON. IGNITION IS NOW STUCK BETWEEN ACC AND ON MODE AND KEY IS REMOVABLE WHILE IN MOTION. VEHICLE IS UNABLE TO BE SHUT OFF VIA KEY IGNITION, TO TURN OFF VEHICLE BATTERY CABLE MUST BE REMOVED.
Wheels, Jul 13, 2015
ALUMINUM VALVE STEM CORRODED TO THE POINT OF FAILURE ON THE INTERSTATE. WAS GOING 80MPH WHEN TIRE STEM BLEW. FORTUNATELY GOT VEHICLE TO A STOP AND UNDER CONTROL. THIS IS THE THIRD ALUMINUM STEM THAT HAS DONE THIS ON MY 2010 GRAND CHEROKEE AND WITH NO WARNING.
Electrical system, Engine, Jun 29, 2015
WAS DRIVING MY VEHICLE AT APPROXIMATELY 25 MILES PER HOUR WHEN MY CAR SHUT OFF COMPLETELY. MY POWER STEERING AND BRAKES STOPPED WORKING AS WELL AND I ALMOST REAR ENDED ANOTHER VEHICLE. I ASSUMED IT WAS THE BATTERY AND REPLACED THE VEHICLE BATTERY AT A COST OF $225.00. THE CAR WORKED INTERMITTENTLY FOR THE NEXT FEW DAYS UNTIL TODAY, WHEN I HAD SHUT IT OFF AND THEN IT WOULDN'T RESTART. I WAS FINALLY ABLE TO GET THE VEHICLE RESTARTED AND GOT IT TO GARDEN CITY JEEP WHERE THEY TOLD ME IT WAS INDEED A WIN MODULE. I HAVE NOTICED THAT THERE IS A RECALL FOR THAT EXACT PART FOR APPROXIMATELY 7,000 OTHER 2010 GRAND CHEROKEES AND WONDERING WHY OTHERS WERE NOT INCLUDED. THIS IS A DANGEROUS AND EXPENSIVE SITUATION AND I WOULD LIKE TO HAVE IT REMEDIED AS SOON AS POSSIBLE. THANK YOU, [XXX] [XXX] VALLEY STREAM, NY 11581 INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).? *JB
Electrical system, Apr 26, 2015
I CAME OUT OF STORE AND CARE WOULD NOT START. AFTER TRYING FOR 10-15 MINUTES REMOTE START AND KEY START, IT FINALLY STARTED. LAST WEEK APR. 22, THIS HAPPENED AGAIN. I WAS TOLD BY FRIENDS THE PROBLEM WOULD ONLY GET WORSE. *TR
Electrical system, Feb 26, 2015, fire
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 30 MPH, THE THERMOSTAT DISPLAY INCREASED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC. THE MECHANIC DIAGNOSED THAT THE WATER PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. IN ADDITION, THE CONTACT STATED THAT THREE MONTHS LATER, WHILE DRIVING AT 35 MPH, THE BATTERY WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE. THE CONTACT ALSO NOTICED A BURNING PLASTIC ODOR COMING FROM THE AIR VENTS. THE VEHICLE WAS TAKEN BACK TO THE INDEPENDENT MECHANIC, WHO DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE INITIAL FAILURE. THE FAILURE MILEAGE WAS 42,000.
Electronic stability control (ESC), Feb 8, 2015
NOTIFICATION CODE P64 IS NOT BEING RESOLVED IN A REASONABLE TIME PERIOD. WE HAVE CALLED THE DEALER/SERVICE CENTER THAT SOLD US THE CAR; AUTOPARK CHRYSLER JEEP 400 AUTO PARK BOULEVARD CARY, NC 27511; MANY TIMES OVER THE LAST 3 MONTHS ONLY TO BE TOLD THEY DON'T HAVE THE PART AND ARE NOT SURE WHEN THEY WILL GET THE PART. THIS IS NOT ACCEPTABLE IF THE DEFECTIVE PART CREATES AN STEERING ISSUE WITH THE CAR THAT RESULTS IN LOSS OF CONTROL, A WREAK, INJURY, OR DEATH (ESC)! THIS IS NOT A RECALL FOR A PIECE OF INTERIOR TRIM!!! IT IS A RECALL OF A VITAL SYSTEM OF THE CAR...THE STEERING AND BRAKE SYSTEM! *JS
Engine, Dec 31, 2014
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE ENGINE STALLED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,500.
Steering, Nov 14, 2014
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT A CRACK DEVELOPED WITHIN THE STEERING WHEEL. THE DEALER WAS UNABLE TO DIAGNOSE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 50,000. UPDATED 3/3/15 *CN THE CONSUMER WAS ADVISED THE STEERING WHEEL AND AIRBAG MODELS WERE NO LONGER BEING MANUFACTURED. UPDATED 6/17/2015 *JS
Electrical system, Nov 13, 2014
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE INSTRUMENT PANEL LIGHTS WOULD INDEPENDENTLY DIM. THE CONTACT ALSO STATED THAT WHEN IDLED, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS JUMP STARTED IN ORDER TO RESTART. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 30,000. UPDATED 12/19/14*CN THE CONSUMER STATED WHEN THE VEHICLE STALLED, HE WAS UNABLE TO REMOVE THE KEY FROM THE IGNITION. UPDATED 01/07/15
Electrical system, Oct 28, 2014
TL* THE CONTACT OWNS A 2010 JEEP GRAND CHEROKEE. WHILE OPERATING THE VEHICLE, A LOUD TICKING NOISE EMITTED FROM THE TOTALLY INTEGRATED POWER MODULE LOCATED UNDER THE HOOD. THE NOISE WAS INTERMITTENT, BUT THE HEADLIGHTS WOULD DIM AND THE INSTRUMENT CLUSTER FLASHED OFF AND ON WHEN THE NOISE WAS PRESENT. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DUPLICATE THE FAILURE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE, BUT NO ASSISTANCE WAS OFFERED. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 77,000.