2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Electrical system, Sep 10, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNNAMED DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Steering, Power train, Other or unspecified, Sep 7, 2020
I HAVE HAD TO REPLACE MY THERMOSTAT ABOUT 6 TIMES SINCE I GOT THE CAR IN 2017. THE HOUSING BREAKS AND IT LEAKS CAUSING OVER HEATING
Seats, Aug 31, 2020
THE AHR DEPLOYED EVEN THOUGH THE JEEP WAS NOT INVOLVED IN ANY COLLISION; NO REAR, SIDE, FRONT, ETC. IMPACT. THE HEAD REST ON THE DRIVER'S SIDE JUST DEPLOYED ON ITS OWN. WE HAVE WATCHED VIDEOS ON HOW TO RESET IT, BUT HAVE NOT BEEN ABLE TO FIX THE PROBLEM.
Steering, Service brakes, Engine, Aug 27, 2020
TWICE ON TWO SEPARATE OCCASIONS, WHEN GOING ABOUT 25 MILES AN HOUR ON A TOWN ROAD AND BREAKING AND TURNING TO THE RIGHT (ONE TIME WAS MORE RIGHT THAN THE OTHER), MY CAR LOSES POWER OUT OF NO WHERE. MY ENGINE SHUTS OFF, I LOSE POWER STEERING, AND I LOSE MY BREAK ASSIST. IT IS VERY SCARY AND DANGEROUS AND COULD CAUSE A LIFE THREATENING ACCIDENT. I CROSSED OVER INTO THE OPPOSITE LANE OF TRAFFIC WITH LITTLE TO NO CONTROL. FORTUNATELY BOTH TIMES NO ONE WAS NEAR ME AND I WAS ABLE TO COME TO A STOP. I CAN THEN RESTART THE CAR AND DRIVE AWAY. I DONT KNOW HOW TO REPLICATE THE ISSUE. I HAVE SEEN OTHER REPORTS OF THIS SAME PROBLEM WITH OTHER GRAND CHEROKEES ON THE INTERNET. I DONT KNOW IF THE CURRENT RECALL THAT I NEED IS SUPPOSED TO ADDRESS IT OR NOT BUT I PLAN ON CALLING MY DEALER ABOUT IT ASAP. MY CAR IS ABOUT 149K MILES. I THINK THE LIGHTS STAY ON WHEN THIS HAPPENS.
Electrical system, Aug 25, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. HAYES CHRYSLER DODGE JEEP RAM OF GAINESVILLE(3115 FRONTAGE RD, GAINESVILLE, GA 30504) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR THE RECALL REMEDY. AFTER RECEIVING THE LETTER, THE CONTACT STATED THAT WHILE TRAVELING AT 60 MPH, THE VEHICLE BEGAN TO LOSE POWER WITHOUT WARNING;HOWEVER,THE VEHICLE QUICKLY REGAINED POWER AND RESUMED NORMAL OPERATION. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD BEEN NOTIFIED OF THE RECALL ON TWO SEPARATE OCCASIONS. THE FIRST TIME HE CONTACTED THE MANUFACTURER HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE SECOND TIME HE CALLED THE MANUFACTURER HE WAS INFORMED THAT THE PARTS HAD SHIPPED TO HIS LOCAL DEALER AND THAT PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 35,000. VIN TOOL CONFIRMED PARTS DISTRIBUTION DISCONNECT.
Electrical system, Aug 20, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. GRANGER MOTORS (1708 SYCAMORE ST, GRANGER, IA 50109) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Aug 20, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND INFORMED THE CONTACT THAT PART WAS NOT AVAILABLE FOR THE REPAIR AND PROVIDED A CASE NUMBER. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Aug 20, 2020
JEEP STALLS WHILE DRIVING DOWN THE ROAD AND HUGE SAFETY CONCERN FOR MY DAUGHTER. IT ALSO DOES NOT START ALL THE TIME UNTIL YOU TRY IT 3 TIMES. IT STALLS WHEN VEHICLE IS IN MOTION AND I UNDERSTAND THERE IS A RECALL FOR THE FUEL RELAY THAT IS CAUSING THIS BUT NO FIX. I WAS SENT TO DEALER WHO PUT NEW PART ON FOR THE TIME BEING UNTIL FIX IS AVAILABLE BUT IT DID NOT MAKE A DIFFERENCE. STALLED THE NEXT DAY WHILE TURNING OFF OF BUSY ROAD AND A TRUCK WAS BEHIND ME AND COMING TO THE CORNER I LOST USE OF POWER STEERING WHICH ALMOST CAUSED A CRASH. THIS RECALL HAS BEEN UNREPAIRED FOR AN UNACCEPTABLE AMOUNT OF TIME.
Electrical system, Engine, Aug 8, 2020
THE CAR JUST SHUTS DOWN WHEN GOING DOWN THE ROAD,WE HAVE ALMOST BEEN IN TWO ACCIDENTS ON THE HIGHWAY WHEN THE JEEP JUST SHUT DOWN AT SPEED AND NOW THE CAR WONT EVEN START,DEARLERSHIP WAS OF NO HELP.
Other or unspecified, Aug 6, 2020
THE JEEP STALLS OUT RIGHT AFTER STARTING CONSISTENTLY AND ALSO WILL IDLE INCONSISTENT WHEN THE BRAKE OR THE GAS IS NOT APPLIED WHILE DRIVING ON A CITY STREET. HAS BEEN DOING THIS CONSISTENTLY FOR ABOUT A YEAR, HAVE HAD INTO THE GARAGE MULTIPLE TIMES WITH NO FIX, FOUND RECALL FROM NOVEMBER OF 2019
Electrical system, Jul 31, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CALLED WESTBURY JEEP CHRYSLER DODGE RAM SRT (100 JERICHO TURNPIKE, JERICHO, NY 11753), WHERE THE CONTACT WAS INFORMED THAT THE PART WAS NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel/propulsion system, Jul 28, 2020, crash
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 55 THE VEHICLE SUDDENLY STALLED AND LOSS AUTOMOTIVE POWER CAUSING THE VEHICLE TO CRASH INTO A DITCH. THE VEHICLE WAS TOWED AWAY AND NO INJURIES WERE REPORTED. THE CAUSE OF THE FAILURE WAS NOT DETERMINED. AN UNKNOWN LOCAL DEALER AND THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT INDICATED THAT THE FAILURE WAS RELATED TO THE NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) BUT THE PARTS WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE HAD EXPERIENCED THE SAME FAILURE LISTED IN THE RECALL. THE FAILURE MILEAGE WAS 191,000. *BF*AS - (RECALL RELATED INCIDENT) TS
Steering, Other or unspecified, Jul 27, 2020
2011 JEEP GC OVERLAND DIES WHILE ON A CURVE. POWER STEERING NOT OPERATING, ENGINE NOT RUNNING. WILL RESTART BUT HAPPENED 3 TIMES IN ONE WEEK. TOWED TO JIM DORAN JEEP/CHRYSLER IN MCMINNVILLE, OR, 2 WKS AGO. DEALER CANNOT DIAGNOSE OR REPLICATE. AM WITHOUT A VEHICLE AND NEED TO DRIVE BACK HOME TO MN IN 3 WKS! PLS HELP!!! HAD TAKEN IT TO MCKAY'S JEEP DEALER IN ST CLOUD LAST JUNE AS DISPLAY WAS STATING SERVICE FWD. THEY PERFORMED AN UPDATE BUT MSSG KEPT APPEARING & HAD TO RETURN FOR MORE REPAIRS. DONT HAVE PAPERWORK W ME HERE IN OR. COST OVER $2,000 FOR REPAIRS. DONT KNOW IF THIS ISSUE IS RELATED BUT DISPLAY MENTIONED SOMETHING ABOUT FWD WHEN IT DIED LAST TIME DRIVEN. VEHICLE IS UNSAFE TO DRIVE! ONLY OWNED IT FOR ABOUT 18 MOS. PURCHASED FROM TENVOORDE FORD IN ST CLOUD, MN. CAME TO THAT DEALER FROM CANADA.... NEED TO KNOW WHAT MY OPTIONS ARE. I NEED A VEHICLE ASAP.
Electrical system, Jul 24, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT CONTACTED NIELSEN DODGE CHRYSLER JEEP RAM (175 NJ-10, EAST HANOVER, NJ 07936, (973) 884-2100) AND IT WAS CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *BF *AS
Fuel/propulsion system, Jul 22, 2020
VEHICLE DIED WHILE DRIVING 8/21/2020 ON HWY 68 AND AT HWY 74 AT 27265 NC WHILE DRIVING 45 MPH THROUGH A CONSTRUCTION ZONE. HAD IT TOWED OFF THE ROAD TO ME HOUSE THEN TOWED TO THE DEALER. COULD NOT GET IT OFF THE ROAD DUE TO CONSTRUCTION. HAD TO LEAVE IT IN THE ROAD UNTIL FLAT BED SHOWED UP. ENGINE BEGAN TO SHUTTER THEN STOPPED. WOULD NOT RE-START AT ALL. SOMETIMES WOULD START LIKE IT WAS ONLY RUNNING ON 1 OR 2 CYLINDERS BUT THEN WOULD NOT CUT OFF ALL OF THIS HAPPENED DURING 5 O"CLOCK TRAFFIC.FILLED A COMPLAINT EARLIER ON THIS VEHICLE ABOUT STARTING ISSUES EXACTLY LIKE THIS. THE RECALL ON THIS ISSUE HAS NOT BEEN RESOLVED BY JEEP BEEN WAY TO LONG FOR THEM TO RESOLVE THIS ISSUE. IT IS AT THE DEALER AND I ASSUME IT WILL COST ME A PRETTY PENNY BY THE TIME IT IS DONE. THEY SEEM TO ALWAYS FIND A WAY TO GENERATE A BILL EVEN ON A RECALL. I AM SO TIRED OF DEALING WITH JEEP. THIS OEM SHOULD NOT BE ABLE TO LET THIS GO THIS LONG. I WORK FOR VOLVO ANOTHER OEM COMPANY AND WHEN WE HAVE A MQR (QUALITY ISSUE) IT IS THE TOP OF THE LIST TO BE RESOLVED AND DELIVERED TO THE CUSTOMER. I QUESS IT TAKES INURY OR LOSS OF LIFE AND A LAW SUIT TO GET IT TO HAPPEN.
Fuel/propulsion system, Jul 21, 2020
VEHICLE HAS STALLED A NUMBER OF TIMES ALSO HAS FAILED TO START MANY MANY TIMES. VEHICLE HAS STALLED ON CITY ROAD BELOW 50 MPH HAD TO PULL OFF AND ATTEMPT TO RE-START. HAS STUMBLED ON HIGHWAY A NUMBER OF TIMES. HARD START SETTING STILL IS A COMMON ISSUE UNDER MANY CONDITIONS. THE SO CALLED FIRST RECALL PLACING AN EXTERNAL FUEL RELAY HAS BEEN DONE DID NOT FIX ANYTHING. THIS VEHICLE IS A HAZARD IN MANY WAYS. IF IT FAILS IN A BAD LOCATION IT COULD LEAD TO LOS OF LIFE OR INJURY. ALSO IF THE NEED TO START THE VEHICLE AT A MOMENTS NOTICE IS NEEDED, IT WOULD BE AN ISSUE IN MOST CASES. I FIND IT UNACCEPTABLE THAT JEEP HAS NOT REPAIRED THIS ISSUE. WILL IT TAKE LOSE OF LIFE OR INJURY TO FORCE THEM TO REPAIR THE ISSUE??? I HAVE RECEIVED NOTICE OF THE RECALL MANY MANY MONTH AGO, SOLUTION IS STILL LISTED AS NO SOLUTION.
Electrical system, Jul 20, 2020
I RECEIVED A NOTICE OF A RECALL IN NOVEMBER OF 2019, I HAVE CALLED THE NHTSA AND MY LOCAL JEEP SERVICE DEPARTMENT NUMEROUS TIMES AND LEFT MY NAME AND ADDRESS/PHONE NUMBER TO BE NOTIFIED WHEN THE PART WILL BE AVAILABLE. I HAVE PUT MYSELF ON A PREFERRED LIST TO BE CALL IMMEDIATELY WHEN IT BECOMES AVAILABLE. I AM TOLD AGAIN AND AGAIN THAT THERE IS NO PART. THIS IS RIDICULOUS WHEN MY CAR COULD STALL WITHOUT WARNING AND COULD INCREASE MY RISK OF A CRASH. MY CAR CONTINUES TO RUN AS IF IT IS CHUGGING.
Electrical system, Engine, Jul 16, 2020, fire
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER PARKING THE VEHICLE IN HIS DRIVEWAY FROM A SHORT DISTANCE, THERE WAS A ELECTRICAL BURNING ODOR COMING FROM THE VEHICLE ALONG WITH SMOKE. THE CONTACT THEN DISCOVERED THAT THE COOLANT OVERFLOWED TO THE ALTERNATOR WITHOUT WARNING. THE VEHICLE WAS TOWED TO A LOCAL DEALER (VISION AUTOMOTIVE GROUP LOCATED AT 920 PANORAMA TRAIL S , ROCHESTER, NY 14625) WHERE IT WAS DIAGNOSED THAT THE PCM FAILED CAUSING THE COOLANT TO OVERHEAT AND REPLACED THE ALTERNATOR, THE DRAIN TUBE AND THE BATTERY. THE VEHICLE WAS REPAIRED. THE CONTACT WAS EXPLAINED THAT THE ENGINEERING OF THE DRAIN TUBE FOR THE COOLANT OVERFLOW TANK WAS DESIGNED TO BE DIRECTLY ABOVE THE ALTERNATOR AND IF THE COOLANT OVERFLOWS IT WOULD COME IN CONTACT WITH THE ELECTRIC ALTERNATOR CAUSING A POSSIBLE FIRE. THE CONTACT WAS CONCERNED THAT IF HE WOULD HAVE DROVE A LONG DISTANCE HIS VEHICLE WOULD HAVE ENGULFED IN FLAMES. THE MANUFACTURER HAD BEEN INFORMED OF FAILURE AND SUGGESTED THE CONTACT CALL NHTSA AND GET A SERVICE MANUAL. THE FAILURE MILEAGE WAS APPROXIMATELY 127,000.
Electrical system, Engine, Fuel/propulsion system, Jul 14, 2020
I AM JUST WRITING TO COMPLAIN THAT 8 MONTHS AFTER RECALL 19V-813 WAS RELEASED THERE IS STILL NO FIX. MY WIFE'S CAR RANDOMLY STALLS ON HER AND IT'S NOT SAFE. WE KNOW HAVE OUR FIRST CHILD DUE IN SEPTEMBER AND SHE'S TERRIFIED TO HAVE TO DRIVE HER ANYWHERE AS HER JEEP IS HER ONLY MEANS OF TRANSPORTATION.
Power train, Engine, Fuel/propulsion system, Jul 9, 2020
MY VEHICLE HAS RANDOMLY TURNED OFF ON ME TWICE DURING MODERATE TO HEAVY BRAKING. THE FIRST TIME WAS ON 8/20/2019 AND THE SECOND TIME WAS ON 12/3/2019. I BELIEVE MY ISSUE IS RELATED TO RECALL V62 AND I AM VOICING MY DISPLEASURE IN THE AMOUNT OF TIME IT IS TAKING FIAT CHRYSLER TO DESIGN A REMEDY. THIS RECALL IS ACTUALLY RECALLING A PRIOR RECALL, SO I WOULD SCRUTINIZE THE ENGINEERING TEAM THAT THEY CAN ACTUALLY COME UP WITH A SUFFICIENT REMEDY, BUT I SUPPOSE THAT'S NOT MY POINT. MY POINT IS MY VEHICLE AND OVER 500,000 ADDITIONAL VEHICLES ARE ON THE ROAD WITH A PROBLEM THAT IS EXTREMELY HAZARDOUS WITH NO ETA IN SIGHT. (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Jul 9, 2020
FOR THE LAST COUPLE OF MONTHS I HAVE EXPERIENCED HARD STARTING. I BELIEVE THIS IS DUE TO THE RECALLED FUEL RELAY.THE RECALL IS FROM NOV 14,2019 MANUFACTURER RECALL NUMBERV62 NHTSA RECALL NUMBER19V-813. LAST NIGHT THE VEHICLE JUST STOPPED AFTER STARTING IT WHILE SITTING AT A GAS STATION. IT APPEARS THAT THE PROBLEM IS GETTING WORST. UP UNTIL NOW, THIS HAS ALWAYS BEEN A RELIABLE VEHICLE. WHICH IS REALLY NEEDED BECAUSE OF THE SHIFT I WORK, (2ND) , AND THE DISTANCE OF MY COMMUTE. ANY HELP WOULD BE APPRECIATED. THANKS [XXX] INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *CC
Fuel/propulsion system, Jul 8, 2020
MANUFACTURER HAS FAILED TO REMEDY RECALL V62 (NHTSA RECALL NUMBER19V-813) FOR OVER A YEAR. MY CAR HAS STALLED UPON COMING TO A STOP DOZENS OF TIMES SINCE THEN. ALMOST CAUSING AN ACCIDENT ON MULTIPLE OF THOSE OCCASIONS.
Fuel/propulsion system, Jul 8, 2020
JULY 2019--CAR REFUSED TO START WHILE 600 MILES AWAY FROM HOME--STATIONARY NOVEMBER 2019 FUEL PUMP FAILED ON THE INTERSTATE--DRIVING 70MPH 2020 CAR FAILS TO START INTERMITTENTLY WHILE STATIONARY. ISSUES LIKELY CAUSED BY A FUEL PUMP RELAY. FITS SYMPTOMS OF RECALL FOR WHICH THERE IS YET NO REMEDY: OV 14,2019 MANUFACTURER RECALL NUMBERV62 NHTSA RECALL NUMBER19V-813 RECALL STATUSRECALL INCOMPLETE, REMEDY NOT YET AVAILABLE SUMMARY A FUEL PUMP RELAY FAILURE CAN RESULT IN A STALL CONDITION IF THE VEHICLE IS RUNNING OR A NO-START CONDITION IF NOT RUNNING. SAFETY RISK A VEHICLE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING
Electrical system, Jul 1, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. KEN GARFF WEST VALLEY USED (3500 UT-154, WEST VALLEY CITY, UT 84120, (801) 966-8700) WAS CONTACTED AND IT WAS CONFIRMED THAT THE REMEDY PART WAS NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Forward collision avoidance, Jun 30, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FORWARD COLLISION WARNING LIGHT ILLUMINATED AND THE VEHICLE STALLED. THE CONTACT STATED THAT SEVERAL ATTEMPTS WERE NEEDED TO RESTART THE VEHICLE AND THE VEHICLE OPERATED AS DESIGNED. THE VEHICLE WAS TAKEN TO MAGUIRE CHRYSLER DODGE JEEP RAM OF SYRACUSE (959 HIAWATHA BLVD W, SYRACUSE, NY 13204) HOWEVER, THE MECHANIC WAS UNABLE TO DUPLICATE THE FAILURE OR RETRIEVE A FAULT CODE. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE SAME DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WAS NOT YET AVAILABLE FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 180,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. *LN *BF CONSUMER STATED SHE HAD THE WORKED DONE ON MARCH 2020 BUT HAS RECURRED AGAIN.*JB