2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Electrical system, Jan 21, 2015
2011 JEEP GRAND CHEROKEE. CONSUMER STATES HE PAID FOR RECALL REPAIRS BUT HAVE YET TO RECEIVE REIMBURSEMENT. *TA ACCORDING TO CHRYSLER, THE PART REQUIRED TO PROVIDE A PERMANENT REMEDY WAS NOT AVAILABLE AND THERE WAS NO REPAIR PROCEDURE IN PLACE. RECALL # 14V530000. *JB
Electrical system, Jan 20, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V391000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jan 20, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Air bags, Jan 16, 2015, crash
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE AIR BAGS INADVERTENTLY DEPLOYED AND THE VEHICLE CRASHED INTO A MAILBOX. THE CONTACT SUSTAINED INJURIES TO THE RIGHT ARM, THE SHOULDERS, AND THE LEFT WAIST THAT REQUIRED MEDICAL ATTENTION. THE CONTACT DID NOT DISCLOSE IF A POLICE REPORT WAS FILED. THE VEHICLE WAS DESTROYED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 36,000. MA 10/6 UPDATED 9/18/2017*CN
Fuel/propulsion system, Jan 15, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE ENGINE COMPLETELY SHUT OFF AND THE VEHICLE CAME TO A COMPLETE STOP WITHOUT WARNING. THE VEHICLE RESTARTED, BUT THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO A DEALER. THE TECHNICIAN DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 87,000. UPDATED 02/27/15*LJ THE CONSUMER STATED THE VEHICLE WAS REPAIRED BUT, THE FAILURE RECURRED. UPDATED 4/26/2016 *JS UPDATED 9/18/2017*CN
Air bags, Seats, Jan 13, 2015, crash
ON DECEMBER 26, 2014 I WAS REAR ENDED IN MY 2011 JEEP GRAND CHEROKEE AS I WAS MAKING A RIGHT TURN ONTO MY ROAD. I WAS SLOWED DOWN TO APPROXIMATELY 10 MPH OR LESS AS I WAS TURNING AND GOT HIT BY A LARGE PICK-UP TRUCK. FIRST OF ALL, I AM HAPPY THAT MY JEEP TOLERATED THE FORCE FROM THE REAR END COLLISION AS WELL AS IT DID, AND IT EVEN TOOK BOUNCING OFF A GUIDE RAIL PRETTY WELL TOO; HOWEVER, THE SAFETY FEATURE IN THE HEADREST IS SOMETHING THAT NEEDS TO BE ADDRESSED. SINCE I HAD NO FRONT OR SIDE IMPACT, NONE OF MY AIRBAGS DEPLOYED. HOWEVER, THE AIRBAG IN THE HEADREST MADE THE HEADREST SLAM MY HEAD FORWARD CAUSING WHIPLASH AND A NECK INJURY. I UNDERSTAND THIS IS SUPPOSED TO BE A SAFETY FEATURE; HOWEVER, IT CAUSED ME MORE INJURY. I WAS NEVER AWARE THAT MY CAR HAD THIS FEATURE. SEVERAL DAYS AFTER THE ACCIDENT, I DECIDED TO LOOK IN MY OWNER'S MANUAL AND THERE IS NOTHING IN THERE REGARDING THE HEADRESTS. IT ONLY MENTIONS THE FRONT AIRBAGS, CURTAIN AIRBAGS AND SEAT AIRBAGS. MY INSURANCE ADJUSTOR WASN'T EVEN FAMILIAR WITH THIS FEATURE WHEN HE CAME OUT TO INSPECT THE DAMAGE TO MY VEHICLE. IF I WOULD HAVE KNOWN ABOUT THE AIRBAG IN THE HEADREST AND THE INJURY THAT IT COULD CAUSE, I WOULD HAVE HAD THE HEADRESTS REMOVED FROM MY CAR AND REPLACED THEM WITH STANDARD HEADRESTS! SINCE THE ACCIDENT, I AM DEALING WITH HEADACHES AND AM GOING TO PHYSICAL THERAPY FOR MY NECK INJURY. I SERIOUSLY HOPE NO ONE ELSE SUFFERS FROM THIS "SAFETY FEATURE" THAT I WASN'T EVEN MADE AWARE OF AS THE OWNER. *TR
Electrical system, Service brakes, Fuel/propulsion system, Jan 13, 2015
I HAVE RECEIVED 3 RECALL NOTICES REGARDING MY 2011 JEEP GRAND CHEROKEE (NHTSA 14V154, 14V530 AND 14V391). AFTER RECEIVING NOTICE 14V154 I CONTACTED THE LOCAL DEALERSHIP (LARRY H MILLER IN BOISE IDAHO) AND WAS INFORMED THAT THE PARTS WERE BACK ORDERED WITH NO DATE WHEN PARTS WOULD BE AVAILABLE. THIS INFORMATION WAS REPEATED IN SEPTEMBER. HAVING NOW RECEIVED 3 RECALLS I ATTEMPTED TO SCHEDULE TO HAVE ALL 3 RESOLVED AT THE SAME TIME. HOWEVER, WHEN I TRIED TO SCHEDULE A SERVICE, I'M TOLD THAT, WHILE PARTS ARE AVAILABLE, THEY WILL NOT ORDER THE PARTS UNTIL I BRING MY VEHICLE IN FIRST. WHEN I ASKED WHY THEY STATED THAT THEY NEEDED THE VIN NUMBER. HOWEVER, THEY NOT ONLY HAVE MY VEHICLE INFORMATION ON RECORD AND I HAD THE VIN AVAILABLE DURING THE CALL. I ASKED TO COMPLETE THE SERVICE ORDER ON THE PHONE AND WAS TOLD IT WAS "POLICY" TO SCHEDULE SERVICE APPOINTMENTS ONLY WHEN THE VEHICLE IS PRESENT AND ONLY THEN WILL THEY ORDER PARTS. THIS DEALERSHIP HAS EXCEEDED THE REASONABLE AMOUNT OF TIME TO COMPLETE THE REPAIRS AND IS CREATING AN UNREASONABLE BARRIER TO COMPLETING THE SERVICES. *TR
Electrical system, Service brakes, Fuel/propulsion system, Jan 12, 2015
I'VE BEEN RECEIVING RECALL NOTICES ON A JEEP I PURCHASE LAST FEBRUARY (USED) ON RECALLS P14, P36 AND P54. I CONTINUOUSLY CALL JEEP TO HAVE THESE ISSUES REPAIRED AND AM TOLD THE PARTS ARE NOT AVAILABLE, JEEP HASN'T SHIPPED OR THEY JUST HAVE TOO MANY RECALLS. HOW DO I GET MY RECALLS FIXED BEFORE I DO HAVE A CRASH?? I AM CONCERNED. *TR
Service brakes, Jan 9, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REMEDY. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Electrical system, Jan 9, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER DID NOT GIVE A SPECIFIC DATE FOR WHEN THE PARTS WOULD BECOME AVAILABLE FOR MONTHS. THE MANUFACTURER WAS ALSO CONTACTED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Hydraulic, Service brakes, Jan 6, 2015
2011 JEEP GRAND CHEROKEE. RECALL SENT FOR VEHICLE REGARDING BRAKE BOOSTER. *TA THE CONSUMER RECEIVED THE RECALL SIX MONTHS AGO, AND THE PARTS ARE STILL NOT AVAILABLE. *JB
Electrical system, Jan 5, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO INFORM WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Jan 5, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT ONCE THE VEHICLE WAS RETRIEVED AFTER BEING REMEDIED, IT EXHIBITED THE SAME FAILURE AS MENTIONED IN THE RECALL. THE TOTALLY INTEGRATED POWER MODULE FAILED, WHICH CAUSED THE VEHICLE TO STALL WITHOUT WARNING. THE CONTACT ATTEMPTED TO CONTACT DEALER, BUT HAD NOT RECEIVED A RETURN CALL. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS UNKNOWN. UPDATED 3/13/15*CN UPDATED 9/12/2017*CN
Fuel system, Gasoline, Jan 5, 2015
2011 JEEP CHEROKEE. CONSUMER UNSATISFIED WITH CUSTOMER SERVICE WITH JEEP AND WOULD LIKE CAR FIXED. *TA THE CONSUMER STATED THE FUEL PUMP RELAY NEEDED TO BE REPLACED. *JB
Electrical system, Jan 2, 2015
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V53000 (ELECTRICAL SYSTEM) WAS RECEIVED IN DECEMBER OF 2014. THE DEALER INFORMED THE CONTACT THAT THE PART NEEDED TO PERFORM THE RECALL REMEDY WAS NOT AVAILABLE AND NO ESTIMATED TIME FOR RECEIVING THE PART WAS AVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE DELAY. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jan 1, 2015
WE RECEIVED BRAKE BOOSTER RECALL NOTICE (P14/NHTSA 14V-154) BACK IN JULY 2014. WE IMMEDIATELY CALLED DEALER. THEY SAID THEY WOULD ORDER THE PART. NOW 6 MONTHS HAVE PASSED. DEALER REPORTS THAT "THEY ARE WORKING ON CUSTOMERS WHO RESPONDED IN JUNE, 2014 AND WILL GET TO US AS CHRYSLER RELEASES MORE PARTS." SIX MONTHS SEEMS LIKE AN UNREASONABLY LONG TIME TO WAIT FOR RECALL PARTS. *JS
Electrical system, Dec 31, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM). THE CONTACT STATED THAT THE PART NEEDED TO REMEDY THE VEHICLE WAS UNAVAILABLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Dec 30, 2014
VEHICLE WOULD NOT SHUT OFF VIA PUSH BUTTON CONTROL, HAD TO ENGAGE KEY THEN WOULD NOT TURN ON VIA PUSH BUTTON CONTROL. *JS
Electrical system, Dec 30, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Dec 30, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Dec 29, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Dec 29, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V530000 (ELECTRICAL SYSTEM); HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Dec 29, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V532000 (SERVICE BRAKES, AIR) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE VIN WAS NOT AVAILABLE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Steering, Electrical system, Dec 29, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 35 MPH, THE STEERING WHEEL SEIZED AND THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE WAS TAKEN TO A PRIVATE MECHANIC WHO STATED THAT THE VEHICLE WAS FUNCTIONING AS DESIGNED. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 14V530000 (ELECTRICAL SYSTEM) AND 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PARTS TO DO THE REPAIRS WERE UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURES. THE FAILURE MILEAGE WAS 28,000.
Service brakes, Dec 29, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.