2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Service brakes, Aug 13, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT HAD BEEN WAITING SINCE APRIL 1, 2014 FOR THE VEHICLE TO BE REPAIRED ACCORDING TO NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT WAS INFORMED THAT THERE WERE 400 PEOPLE ON THE WAITING LIST FOR REPAIRS. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Aug 13, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE WOULD NOT START WHEN THE PUSH BUTTON STARTER WAS ENGAGED. THE VEHICLE WOULD OCCASIONALLY START AFTER SEVERAL ATTEMPTS. THE CONTACT ALSO NOTICED A BURNING SMELL WHEN ATTEMPTING TO START THE VEHICLE. THE VEHICLE WAS TAKEN TO AN AUTHORIZED DEALER WHO WAS UNABLE TO DIAGNOSE OR REPLICATE THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 23,000.
Electrical system, Engine, Fuel/propulsion system, Aug 12, 2014
VEHICLE WAS TRAVELING ON HIGHWAY AT 55 MPH WHEN IT SUDDENLY STALLED IN TRAFFIC. COULD NOT RESTART AFTER PUSHING TO SIDE OF ROAD. TOWED TO DEALER AND TOLD THAT TOTAL INTEGRATED POWER MODULE HAD FAILED AND NEEDED TO BE REPLACED. *TR
Service brakes, Hydraulic, Aug 12, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Aug 12, 2014
I'VE BEEN RESEARCHING ONLINE OF SIMILAR PROBLEMS AND IT ALL POINT TO THE (TIPM). MY CAR DOES NOT START, AND WHEN IT STARTS, IT STALLS RIGHT AWAY. THE TRUCK EVEN STALLED WHILE RUNNING, LUCKILY I WAS GOING LESS THAN 35 MPH WITH VERY LITTLE TRAFFIC, I COULD ONLY IMAGINE IF THIS COULD HAVE HAPPENED WHILE I WAS DRIVING ON THE FREEWAY GOING LIKE 60 MPH. I DRIVE WITH MY WIFE, 2 CHILDREN AND A NEWBORN AND DO NOT WANT TO PUT THEIR LIVES AT RISK BECAUSE OF THIS ISSUE GOING ON FOR A WHILE AND NOBODY SEEMS TO DO ANYTHING ABOUT THIS. NOW FOR SOME REASON SOMETHING IS DRAINING MY BATTERY, I ALREADY REPLACED 2 NEW BATTERIES AND THE PROBLEM STILL PERSISTS. I CANT TAKE IT TO THE DEALER BECAUSE ITS OUT OF WARRANTY AND IT SEEMS TO BE TOO EXPENSIVE TO FIX, AND IM SOMEONE THAT LIVES BY EVERY PAYCHECK AND STILL BARELY AFFORDS TO PAY THIS TRUCK WITH A VERY SERIOUS ISSUE. THIS REALLY NEEDS TO GET REPORTED TO CHRYSLER JEEP AND NEEDS TO IMMEDIATELY BE PUT ON RECALL. MY WIFE DOES NOT WANT TO GET ON THE JEEP GRAND CHEROKEE ANYMORE DUE TO ALL OF THESE ISSUES AND COMPLAINTS GOING ON. I JUST DON'T KNOW WHO TO GO TO. *TR
Service brakes, Aug 11, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOT NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Aug 11, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PART NEEDED FOR THE REPAIR WAS UNAVAILABLE. THE MANUFACTURER WAS NOTIFIED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Aug 11, 2014
ON SATURDAY MORNING AFTER PULLING OUT OF A PARKING SPACE MY CAR STALLED AND LOST POWER STEERING. I PUT IT IN PARK AND RESTARTED ENGINE IT WAS FINE. WENT TO OTHER STORE, PARKED IT AND THE SAME THING HAPPENED ONCE I RETURNED TO LEAVE. WHEN I GOT HOME I SHUT OFF THE IGNITION SWITCH AND AFTER APP. 8 SECONDS I HEARD A SOUND COMING FROM BEHIND THE FUSE BOX AREA OR AT LEAST BEHIND THAT AREA . SOUNDED ELECTRICAL "VOOOP, VOOOP" I ALSO NOTICED WHEN GOING UP AN INCLINE AROUND 30 MPH THE CAR HAD A HUGE DELAY, I HAD TO PUSH THE GAS PEDAL PRACTICALLY TO THE FLOOR, AND THAN IT KICKED IN AND ZOOMED OFF. I FELT LIKE I WAS LOOSING POWER AND THAN THE CAR TOOK OFF ON ITS OWN! CRAZY FEELING!!! I FEEL AS THOUGH THE COMPUTER THAT IS IN CHARGE OF THE CAR IS OUT OF WRACK AND THE CAR HAS BECOME INCONSISTENT TO DRIVE BECAUSE OF WHAT COULD OCCUR NEXT. I ALSO LOST BRAKES THIS WINTER WHILE DRIVING DUE TO BRAKE BOOSTER FAILURE WHICH EVENTUALLY BECAME A RECALL. I WAS SCARED THEN AND I'M AFRAID THIS INCIDENT MAY RESULT IN SOMETHING BIGGER AND WORSE. :( *TR
Service brakes, Aug 10, 2014
I HAVE TAKEN THIS VEHICLE TO TWO JEEP DEALERSHIPS IN MY AREA...CHRYSLER DOES NOT HAVE THE PARTS TO REPAIR THE CORRODING BRAKE BOOSTER THAT WE HAVE RECEIVED RECALL NOTICES ABOUT..CAN YOU NOT FORCE THE COMPANY TO PRIORITIZE THESE PROTECTIVE BRAKE BOOSTER SHIELDS..IT HAS BEEN A MONTH AND NEITHER DEALERSHIP (SPORT DUNST OR WESTMARK) HAVE THESE PARTS! *TR
Electrical system, Aug 8, 2014
FAULTY TIPM (TOTALLY INTEGRATED POWER MODULE) CAUSED THE CAR TO NOT START AND/OR STALL AFTER IT WAS STARTED. *TR
Electrical system, Aug 8, 2014
THE CAR WILL NOT START. THE CAR WILL CRANK AS IF IT IS ABOUT TO START AND THEN WILL NOT START. AFTER SOME TIME, IT MAY START AND THEN APPEARS LIKE FUEL WAS NOT GETTING TO THE ENGINE AND THEN STALL. THEN WHEN I TRY TO START IT AGAIN, IT WOULD NOT START. MY MECHANIC TELLS ME IT IS THE TIPM. COMPLAINTS WITH THE TIPM FOR THE 2011 JEEP GRAND CHEROKEE IS A WELL KNOWN ISSUE. FEEL FREE TO LOOK IT UP ON VARIOUS ONLINE FORUMS. EVEN THE SERVICE DEPARTMENTS AT THE JEEP DEALERSHIP KNOWS THAT TIPM IS A COMMON ISSUE WITH THE CAR. PLEASE INITIATE A RECALL OF THE 2011 JEEP GRAND CHEROKEE FOR THIS PROBLEM. THE TIPM CONTROLS THE POWER / SWITCHING / COMMUNICATIONS AMONGST VARIOUS PARTS OF THE CAR. IT IS EXTREMELY DANGEROUS FOR ANYBODY TO DRIVE THIS CAR WITH A FAULTY TIPM. THANK YOU. *TR
Electrical system, Service brakes, Engine, Fuel/propulsion system, Aug 6, 2014
SEVERAL ATTEMPTS WERE MADE THROUGHOUT THE DAY TO START MY 2011 GRAND JEEP CHEROKEE AND IT WOULD NOT START, ONLY A CLICKING NOISE. I TOOK IT TO THE DEALER IMMEDIATELY AND THE TIPM IS BAD AND NEEDS TO BE REPLACED. OBVIOUSLY, MY CAR IS ONLY 3 YEARS OLD AND NOT UNDER WARRANTY NOW. THE PART ALONE IS OVER $900.00, WHICH SEEMS QUESTIONABLE THAT SOMETHING WOULD GO BAD SO QUICKLY ON A VEHICLE AND COST SO MUCH TO REPAIR. BESIDES THE COST, THERE ARE SO MANY COMPLAINTS FOR THE SAME ISSUE, AND EVEN MORE SERIOUS WITH THE ENGINE CUTTING OFF WHILE DRIVING. IS SOMEONE GOING TO RECALL THIS ITEM BEFORE SOMEONE GETS HURT OR EVEN KILLED????? I PURCHASED THIS VEHICLE, AND ALL MY PREVIOUS CHRYSLER/JEEP VEHICLES THINKING THEY WERE SAFE FOR MY FAMILY; NOW I'M NOT SO SURE. DO THE RIGHT THING AND RECALL THE TIPM! IN ADDITION, I HAVE MADE SEVERAL ATTEMPTS TO GET THE BRAKE BOOSTER REPAIRED DUE TO THE RECALL AND THE PARTS ARE STILL NOT IN. THIS HAS BEEN GOING ON FOR MONTHS NOW. *TR
Visibility, Aug 5, 2014
SUNROOF ON MY 2011 JEEP GRAND CHEROKEE LIMITED EDITION EXPLODED FOR NO REASON. NOTHING HIT THE VEHICLE OR SUNROOF. THE SUNROOF EXPLODED ON JULY 16, 2014 AND THE PART IS ON NATIONAL BACKORDER UNTIL AUG 22, 2014. I HAVE AN EXTENDED WARRANTY, BUT CHRYSLER WON'T COVER REPLACED SUNROOF GLASS SINCE IT'S NOT A MECHANICAL ISSUE. ALSO, SINCE THE GLASS ISN'T COVERED UNDER THE EXTENDED WARRANTY CHRYSLER WON'T PAY FOR A RENTAL WHILE MY VEHICLE SITS IN A BODY SHOP WAITING FOR THE PART TO BECOME AVAILABLE. IT APPEARS TO BE A MANUFACTURING DEFECT SINCE THE GLASS EXPLODED FOR NO REASON. I DON'T UNDERSTAND WHY SOMETHING AS SIMPLE AS GLASS FOR A SUNROOF WOULD BE ON NATIONAL BACKORDER UNLESS THERE IS A SIGNIFICANT ISSUE AFFECTING A SIGNIFICANT NUMBER OF VEHICLES AFFECTED. I WILL BE WITHOUT MY VEHICLE FOR OVER A MONTH. I HAVE DISCUSSED THIS ISSUE AND REQUESTED A RENTAL VEHICLE SEVERAL TIMES WITH CHRYSLER, BUT TO NO AVAIL. CHRYSLER HAS SET THE BAR FOR THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED. FORTUNATELY NO ONE WAS INJURED WHEN THE GLASS FROM THE SUNROOF EXPLODED AS MOST OF THE GLASS FELL PRIMARILY INTO FRONT PASSENGER SEAT WHERE NO ONE WAS SEATED AT THAT TIME. *TR
Electrical system, Aug 5, 2014
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT STATED THAT IT TOOK MULTIPLE ATTEMPTS TO GET THE VEHICLE TO START. THE DEALER STATED THAT THE TOTAL INTEGRATED CONTROL MODULE FAILED. THE VEHICLE WAS NOT REPAIRED AND THE MANUFACTURER WAS NOT NOTIFIED. THE VIN WAS UNAVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 57,000.
Fuel system, Gasoline, Electrical system, Aug 5, 2014
BAD TIPM, NO VOLTAGE TO FUEL PUMP CAR WONT START, CAR STALLS ON ROAD. NOT SURE IF AIR BAGS WILL WORK. *TR
Electrical system, Aug 5, 2014
THE CAR WILL STALL/WON'T TURNOVER WHEN YOU GO TO START IT. *TR
Electrical system, Aug 4, 2014
OUR JEEP REQUIRES THE TOTALLY INTEGRATED POWER MODULE (TIPM) TO BE REPLACED. THIS SYSTEM STARTS THE CAR. IT IS EXTREMELY UNSAFE FOR A MOTORIST TO BE STRANDED WITHOUT THE VEHICLE BEING ABLE TO START. *TR
Electrical system, Fuel/propulsion system, Aug 4, 2014
THE TIPA IS DEFECTIVE AND THE FUEL PUMP WON'T TURN ON, THEREFORE MY CAR IS UNABLE TO START. I HAVE TO PAY $1300 TO REPAIR THIS AS THE CAR IS NOW OUT OF WARRANTY. I HAVE DONE RESEARCH AND LEARNING THIS IS AN EXTREMELY COMMON DEFECT IN THE JEEPS. *TR
Service brakes, Aug 1, 2014
OVER THE PAST YEAR I HAVE EXPERIENCED SEVERAL PROBLEMS WITH THE BRAKING SYSTEM RANGING FROM A BRAKE LIGHT ON THE DASH TO HAVING EITHER A ROCK HARD BRAKE PEDAL OR A VERY SOFT PEDAL. THE ROCK HARD PEDAL HAPPENS WITHOUT WARNING OR ANY BRAKE LIGHT ON THE DASH AND THE ONLY WAY TO GET RID OF IT IS TO PUMP THE BRAKES. WITHIN THE PAST FEW MONTHS I HAVE HAD SEVERAL INSTANCES OF A SOFT PEDAL AND WHEN TAKEN TO THE DEALER THEY CLAIM THAT EVERYTHING IS FINE. ONCE TELLING ME THE BRAKE LIGHT WAS A LOOSE MASTER CYLINDER CAP. LAST WEEK AS I WAS LEAVING WORK MY BRAKE PEDAL WENT SOFT AND THE BRAKE LIGHT ILLUMINATED, THE ONLY BRAKE POWER THAT I HAVE IS APPROXIMATELY 1" AT THE BOTTOM OF THE PEDAL THROW AND IT IS ALL MANUAL. I DROVE TO THE DEALER AND THEY HAD A TECH DRIVE MY CAR AND HE DIAGNOSED A BAD BRAKE BOOSTER. THE DEALER CONNECT SYSTEM WAS DOWN SO THEY SAID TO GO AHEAD AND DRIVE IT HOME AND THEY WOULD CALL ME WITH THE ETA ON THE PARTS. I NEVER GOT THAT CALL AND I HAD TO CALL THE DEALER ONLY TO FIND OUT THAT THE BOOSTER IS ON A NATIONAL BACKORDER WITH NO ETA. I THEN CALLED CHRYSLER AND FILED A CLAIM/CASE WITH THEM. THE VEHICLE IS NOT SAFE TO DRIVE AND I HAVE EXPRESSED THIS WITH EVERY PERSON THAT I HAVE TALKED TO FROM THE DEALER TO THE REPS AT CHRYSLER. NO ONE IS CONCERNED THAT THE VEHICLE NO SAFE TO DRIVE, I WAS JUST TOLD THAT THEY WOULD KEEP IN CONTACT WITH ME EVERY 4-5 DAYS. I HAVE REPEATEDLY ASKED FOR A LOANER BUT THE REPS AT CHRYSLER JUST TELL ME THAT IF I WANT ONE IT WOULD BE OUT OF MY POCKET AND IT'S NOT THEIR RESPONSIBILITY TO PROVIDE LOANERS. TODAY I GOT CONFIRMATION THAT THE BOOSTER WOULD BE AT THE DEALER ON MONDAY HOWEVER THE BOOSTER "INSTALLATION KIT" IS BACK ORDERED WITH NO ETA. THIS IS MY ONLY MEANS OF TRANSPORTATION TO AND FROM WORK AND I HAVE A JOB THAT REQUIRES ME TO BE IN VARIOUS LOCATIONS AND IT IS NOT SAFE TO DRIVE THIS VEHICLE TO MY JOB. *TR
Service brakes, Aug 1, 2014
TL* THE CONTACT OWNS A 2011 JEEP CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 14V145000 (SERVICE BRAKES) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Aug 1, 2014
THE JEEP WOULD NOT START ON THE FIRST TRY. IT EITHER CRANKS AND CRANKS AND NEVER TURNS OVER, OR IT TURNS OVER BUT NEVER REACHES A GOOD IDLE STATE AND JUST SHUTS OFF. AFTER A FEW ATTEMPTS, IT WOULD FINALLY START AND BE OK UNTIL THE NEXT TIME I LEAVE IT ALONE FOR AN EXTENDED PERIOD. I BELIEVE THE SYMPTOMS I AM EXPERIENCING ARE THE SAME AS THOSE THAT HAVE BEEN REPORTING A PROBLEM WITH THE TIPM, WHICH SEEMS TO BE A VERY PRICEY ITEM THAT JEEP (CHRYSLER) KNOWS IS FAULTY AND HAVE DONE NOTHING ABOUT. NOT TO MENTION THAT IT IS ALSO AN ITEM THAT IS ON NATIONAL BACK ORDER WITH A CLASS ACTION LAWSUIT FILED AS WELL. *TR
Electrical system, Jul 31, 2014
WHEN STARTING THE JEEP, IT MADE A VIOLENT SHUTTER AND WOULD NOT COMPLETELY START. AFTER MULTIPLE ATTEMPTS AT TRYING TO START AND THEN STOPPING, THE JEEP FINALLY STARTED SUCCESSFULLY. I CONTACTED THE LOCAL JEEP DEALER WHO STATED THAT UNLESS THE STOP ENGINE LIGHT CAN ON, WHICH WOULD GIVE THEM A CODE TO CHECK, THEY WOULD NOT BE ABLE TO IDENTIFY THE PROBLEM. I MENTIONED ISSUES WITH THE TIPM MODULE THAT I HAD READ ABOUT ON THE INTERNET. THEY STATED THEY WERE NOT AWARE OF ANY ISSUES. BEGINNING AROUND JULY 15, 2014, THE JEEP STARTED DOING THE SAME THING AGAIN. NOT EVERY TIME WHEN STARTING BUT PROGRESSIVELY MORE OFTEN UNTIL ON JULY 28, 2014, IT WOULD NOT START AT ALL. AFTER ATTEMPTING FOR ABOUT 30 MINUTES, I WAS ABLE TO GET THE JEEP STARTED AND DROVE TO THE DEALER FOR REPAIR. THIS TIME THEY IDENTIFIED THE TIPM MODULE AS THE PROBLEM, AND THAT THERE WAS A NEED TO WIRE AN EXTERNAL RELAY AROUND THE MODULE SO THAT THE FUEL PUMP RECEIVED POWER. THIS IS CLEARLY A MANUFACTURING DEFECT SINCE IT IS AFFECTING SO MANY CARS AND JEEP NEEDS TO ANNOUNCE A RECALL TO FIX THIS DEFECT AND ALSO TO REIMBURSE OWNERS WHO HAVE HAD REPAIRS MADE. *TR
Service brakes, Hydraulic, Service brakes, Jul 31, 2014
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO PARTS ARE UNAVAILABLE TO COMPLETE RECALL. CONSUMER HAS ANOTHER VEHICLE COMPLAINT IN ARTEMIS. *SMD
Steering, Jul 30, 2014
GOOD EVENING. I HAD PURCHASED A 2011 CERTIFIED PRE-OWNED GRAND JEEP CHEROKEE ON 7/4/2014. I HAD START TO EXPERIENCE CLUNKING SOUND AND CLICKING AS I WOULD TURN THE STEERING WHEEL A FEW DAYS AFTER MY PURCHASE. I CONTACTED THE DEALER THAT SCHEDULED ME AN APPOINTMENT TO REPLACE A BRAKE BOOSTER RECALL ON 7/18/2014 AND WOULD ADDRESS OTHER ISSUES THAT I MAY HAVE. DURING MY APPOINTMENT IN THE SERVICE DEPARTMENT AT THE DEALERSHIP, IT WAS MENTIONED TO ME THAT THE REASON FOR THE ISSUES IN MY STEERING WHEEL WAS THERE RESULT OF MY FRONT STRUTS BEING WORN DOWN AND NEEDS TO BE REPLACED. I WAS TOLD THAT THE STRUTS WHERE ON BACK ORDER AND I WOULD BE NOTIFIED ONCE THEY COME IN. I HAVE AN APPOINTMENT FOR THEIR REPLACEMENT ON 8/1/2014 AT 9:45AM. AFTER 7/18/2014 MADE ME QUESTION IF MY CERTIFIED PRE-OWNED JEEP HAD UNDERWENT THE 125-POINT INSPECTION THAT IS SUPPOSED TO HAVE BEEN CONDUCTED TO MAKE IT A CERTIFIED PRE-OWNED. I HAD THEN WENT ON THE JEEP WEBSITE TO FIND OUT WANT THE 125-POINT INSPECTION ENTAILED. UNDER #90 OF THE 125-POINT INSPECTION, SPEAKS OF SHOCKS AND STRUTS. MY QUESTION NOW WAS IF MY CERTIFIED JEEP UNDER WENT THE 125-POINT INSPECTION, THEN THE STRUTS SHOULD HAD BEEN ADDRESSED PRIOR TO SALE. I AM NOW BEGINNING TO EXPERIENCE ADDITIONAL ISSUES WITH THE VEHICLE. I MADE NUMEROUS ATTEMPTS TO NOTIFY THE DEALERSHIP TO FIND OUT IF THE 125-POINT INSPECTION HAD BEEN COMPLETED. I WOULD NOT GET ANY COOPERATION, JUST PASSIVENESS. I HAD THAN CALLED THE JEEP CHRYSLER INFORMATION CENTER FOR SOME TYPE OF RESOLVE IN FINDING OUT IF THE 125-POINT INSPECTION WAS COMPLETED, TO NO SUCCESS. I AM VERY MUCH CONCERN OF MY SAFETY,AND I NEED TO KNOW IF THIS INSPECTION WAS CONDUCTED PRIOR TO IT BEING SOLD TO ME. IF THE DEALERSHIP DID NOT CONDUCT THE 125-POINT INSPECTION, I WOULD LIKE THEM TO BE HELD ACCOUNTABLE OF THIS ACTION. PLEASE HELP ME IN ANY WAY POSSIBLE WITH THIS MATTER. THANK YOU IN ADVANCE. *TR
Service brakes, Jul 28, 2014
HELLO,I HAVE BEEN CALLING MY DEALERSHIP FOR TWO MONTHS IN ORDER TO RECTIFY THE BRAKE BOOSTER ISSUE (SAFETY RECALL P14/NHTSA 14V-154) AND THEY STILL DO NOT HAVE THE REPLACEMENT PART OR KNOW WHEN TO EXPECT THEM. THIS IS UNACCEPTABLE. UPDATED 5/7/2015 *JS