2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Suspension, Jul 28, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, A NOISE WAS HEARD FROM THE REAR OF THE VEHICLE. THE CONTACT PULLED OVER AND NOTICED THAT SHOCK FLUID WAS LEAKING FROM THE REAR OF THE VEHICLE. THE VEHICLE WAS TAKEN TO A DEALER FOR DIAGNOSTIC TESTING. THE TECHNICIAN STATED THAT THE REAR AIR LEVEL SHOCKS NEEDED TO BE REPLACED. THE VEHICLE HAD NOT BEEN REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 62,000.
Service brakes, Jul 28, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Engine, Jul 28, 2014
WHEN TRYING TO START MY JEEP ON FRIDAY 7/25 I FOUND THAT WHEN I PUSH THE START BUTTON THE VEHICLE WOULD NOT TURN OVER. IT WOULD ENGAGE AND ATTEMPT TO TURN OVER BUT WOULD NOT START. I TESTED THE BATTERY AND IT READ TO BE NORMAL AND UPON FURTHER REVIEW I FOUND MANY OTHER CONSUMERS HAD THE SAME PROBLEM, THE VEHICLE WOULD RANDOMLY NOT START. THIS HAPPENS TO ME ABOUT ONCE A MONTH SINCE WE PURCHASED IT IN MARCH OF 2014. I'VE READ FROM OTHERS THERE IS AN ISSUE WITH THE TIPM WHICH WILL CAUSE THE VEHICLE TO NOT START OR COMPLETELY STALL OUT WHILE DRIVING WHICH DID OCCUR ONE TIME TO ME IN JUNE ON A TRIP FROM OHIO TO MARYLAND! *JS
Service brakes, Hydraulic, Service brakes, Jul 28, 2014
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO CORROSION AND BRAKE FAILURE RECALL PROBLEMS. *SMD THE CONSUMER WAS INFORMED, THE PART WAS NOT AVAILABLE, AND SHE WAS PLACED ON A WAITING LIST. *JB
Electrical system, Jul 26, 2014
THE ENGINE WILL CRANK BUT WILL NOT TURNOVER. IT APPEARS THAT IT IS NOT GETTING FUEL. AFTER RESEARCH ON THE INTERNET, WE IDENTIFIED THE TIPM ISSUE. I TESTED THE FUEL PUMP RELAY AND IT IS NOT RELIABLY SENDING POWER TO THE FUEL PUMP. THE RELAY CANNOT BE INDIVIDUALLY REPLACED, THE WHOLE TIPM NEEDS TO BE REBUILT OR REPLACED. *TR
Service brakes, Jul 25, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACTED STATED THAT WHILE DRIVING APPROXIMATELY 50 MPH, THE BRAKE PEDAL WAS DEPRESSED AND FAILED TO RESPOND. THE FAILURE RECURRED ON NUMEROUS TIMES. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE BRAKE BOOSTER NEEDED TO BE REPLACED. THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, HYDRAULIC) HOWEVER, THE PART NEEDED WAS UNAVAILABLE TO REPAIR THE VEHICLE. THE DEALER WAS UNABLE TO ADVISE WHEN THE PART WOULD BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS NOT AVAILABLE. THE APPROXIMATE FAILURE MILEAGE WAS 11,584.
Engine, Jul 25, 2014
TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 35 MPH, THE VEHICLE SHOOK AND SUDDENLY STALLED. THE FAILURE RECURRED ON MULTIPLE OCCASIONS. THE VEHICLE WAS TAKEN TO THE DEALER, WHO DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Electrical system, Engine, Fuel/propulsion system, Jul 24, 2014
TIPM COMPUTER BOARD/MODULE DEFECT...KNOWN DEFECT TO THE MANUFACTURER (POOR PART PRODUCT WITH HIGH CHANCE OF FAILURE). JEEP STALLED OUT ON ROAD SEVERAL TIMES WITH KIDS IN CAR...PART IS ON A NATIONAL BACKORDER AND STILL NO RECALL FOR OWNERS. *TR
Service brakes, Jul 23, 2014
UPON APPLYING EMERGENCY BRAKES, THE CABLE BROKE AND THE PEDAL WENT TO FLOOR. EMERGENCY BRAKES WERE INOPERATIVE AFTER THAT. THE DEALER FOUND THAT METAL BRACKETS THAT ATTACH THE FRONT BRAKE CABLE TO THE REAR BRAKES CABLES HAD RUSTED AND BROKE. *TR
Electrical system, Jul 23, 2014
DIFFICULTY TO START THE VEHICLE AND IS RELATED WITH THE TIPM. *TR
Service brakes, Jul 22, 2014
RECEIVED RECALL FOR BRAKE BOOSTER. DEALER CLAIMS THEY ARE ONLY RECEIVING ONE REPLACEMENT PART EVERY TWO WEEKS AND I'M NUMBER 42 ON THE LIST. AT THIS RATE MY RECALL WILL NOT BE RESOLVED FOR ANOTHER 84 WEEKS. IT HAS ALREADY BEEN 5 WEEKS SINCE THE PART WAS ORDERED. *TR
Electrical system, Service brakes, Engine, Jul 22, 2014
THE ALTERNATOR FAILED AND THE TIPM ALSO. THERE IS NO CHARGING LIGHT IN THE DASH SO IT WAS IMPOSSIBLE TO KNOW THERE WERE A PROBLEM SINCE THE BATTERY WAS DEAD AND THE ENGINE STALL. AFTER THAT, THERE WERE NO LIGHT, NO POWER BRAKE AND THE CAR WON'T START ANYMORE. EVEN AFTER REPLACING THE ALTERNATOR ( WHICH IS COST 1000 EACH.) THE ALTERNATOR DO NOT CHARGE BECAUSE THE TIPM FAILED TOO. OVERALL, IT COST 2200$ TO REPAIR AND I LOST MY CAR FOR 4 WEEKS ! *TR
Service brakes, Jul 19, 2014
I RECEIVED A RECALL NOTICE FOR MY JEEP GRAND CHEROKEE PERTAINING TO THE BRAKES,I NOTIFIED THE DEALER DUTCHESS 2285/2291 SOUTH RD POUGHKEEPSIE NY 12601 AND THEY HAVE BEEN GIVING ME THE RUN AROUND. *TR
Electrical system, Jul 17, 2014
FAILURE OF THE TIPM. *TR
Service brakes, Jul 17, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE 4X4. THE CONTACT STATED THAT NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES , SERVICE BRAKES, HYDRAULIC) EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE DEALER STATED THE PART WAS NOT AVAILABLE FOR REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE DELAY. THE VEHICLE WAS NOT REPAIRED. THE CONTACT DID NOT EXPERIENCE A FAILURE.
Electrical system, Jul 16, 2014
PROBLEM STARTING THE JEEP THE TIPM MAL-FUNCTIONING. NOT ABLE TO START THE CAR ON A REGULAR. SEEING MANY OTHER PEOPLE COMPLAINING ABOUT THE SAME PROBLEM. *TR
Service brakes, Jul 15, 2014
APPLIED BRAKES.... ALMOST NO BRAKING AT ALL. CAME TO A STOP BEYOND THE STOP SIGN, PEDAL TO THE FLOOR. CALLED DEALER... NO PARTS AVAILABLE ...WILL INSTALL NEW UNIT AND WAIT FOR RECALL FIX KIT. *TR
Electrical system, Engine, Fuel/propulsion system, Jul 15, 2014
VEHICLE DOES NOT CRANK, CRANKS BUT SUDDENLY LOSES POWER, SHUTSOFF LOSING POWER BRAKES, POWER STEERING AND CONTROL. *TR
Vehicle speed control, Electronic stability control (ESC), Jul 11, 2014
TRAVELING AT ABOUT 68 MPH WITH SPEED CONTROL ENGAGED, AFTER ABOUT 30 MINUTES I NOTICED A DECLINING VEHICLE SPEED & STABILITY CONTROL WARNING LIGHT ILLUMINATED. AFTER UNSUCCESSFULLY TRYING TO RE ENGAGE SPEED CONTROL, I PULLED OFF THE HIGHWAY. I DEPRESSED THE DASH BOARD STABILITY CONTROL BUTTON SEVERAL TIMES AND THE STABILITY CONTROL LIGHT WAS STILL ON. I TURNED OFF THE VEHICLE AND RESTARTED & THE STABILITY CONTROL LIGHT WAS OFF. WE RESUMED OUR TRIP USING SPEED CONTROL WITH FURTHER INCIDENT. THIS HAS OCCURRED SEVERAL TIMES SINCE, BUT ONLY WITH SPEED CONTROL ENGAGED. ON A RECENT TRIP AFTER ABOUT 30 MINUTES @ 65 - 70 MPH WITH SPEED CONTROL ENGAGED THE SAME ISSUE OCCURRED AGAIN UNDER THE SAME CIRCUMSTANCES AND SAME CORRECTIVE ACTION TAKEN. I THEN CONTINUED FOR ABOUT 2 HOURS AT THE SAME SPEED WITHOUT SPEED CONTROL AND FURTHER INCIDENT. SINCE THEN A TECHNICIAN HAS ATTEMPTED TO RESOLVE THE ISSUE WITHOUT RESULTS. IT IS AN INTERMITTENT ISSUE WILL BE UNABLE TO RESOLVE UNTIL A FULL FAILURE OF THE ISSUE. *TR
Electrical system, Fuel/propulsion system, Jul 11, 2014
VEHICLE BEGAN EXPERIENCING SPORADIC AND INTERMITTENT HARD CRANK STARTS AS WELL AS PARTIAL STALLING WHILE TRAVELING. WHEN PLACING THE KEY/PUSH BUTTON TO THE "ON" POSITION, THE FUEL PUMP WOULD ENGAGE, BUT WAS QUICKLY FOLLOWED BY A "CLICK" NOISE, WHICH SHUTOFF THE FUEL PUMP. EVENTUALLY, AFTER 6-12 ATTEMPTS, THE FUEL PUMP WOULD ENGAGE LONG ENOUGH TO ALLOW THE VEHICLE TO START. WHILE TRAVELING, RPMS WOULD SUDDENLY DROP, TYPICALLY WHILE BRAKING/SLOWING FROM TRAVELING. AFTER PROGRESSIVELY GETTING WORSE AND MORE CONSISTENT, VEHICLE TAKEN TO DEALERSHIP. INITIAL DIAGNOSIS WAS A FAILING FUEL PUMP. UPON FURTHER INVESTIGATION, IT WAS DETERMINED THAT THE ELECTRICAL RELAY TO THE FUEL PUMP, A PART OF THE TIPM, WAS SHORTING AND PREMATURELY FAILING. A BYPASS RELAY WAS RE-WIRED AND SEEMS TO HAVE CORRECTED THE PROBLEM. *TR
Service brakes, Jul 10, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT WAS INCLUDED IN (NHTSA CAMPAIGN NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY HAVE NO IDEA WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE.
Service brakes, Jul 10, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKE, SERVICE BRAKES, HYDRAULIC) AND STATED THAT THE PART NEEDED WAS UNAVAILABLE TO PERFORM THE REPAIR. THE DEALER WAS UNABLE TO PROVIDE AN EXPECTED DATE FOR THE PART TO BECOME AVAILABLE. THE MANUFACTURER WAS NOTIFIED OF THE PROBLEM. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Fuel system, Gasoline, Electrical system, Jul 10, 2014
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO VEHICLE STRUGGLES TO START. *SMD THE CONSUMER STATED THE VEHICLE WOULD CRANK, BUT NOT TURN OVER. AFTER MULTIPLE ATTEMPTS, THE VEHICLE FINALLY STARTED. WHILE AWAITING THE DEALERS DIAGNOSIS, THE CONSUMER DID SOME RESEARCH AND DISCOVERED THE COMMON CAUSE SEEMED TO BE THE TOTALLY INTEGRATED POWER MODULE (TIPM). THE DEALER CONFIRMED, THE PROBLEM WAS INDEED THE (TIPM).
Service brakes, Jul 9, 2014
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE ATTEMPTED TO HAVE THE VEHICLE REPAIRED UNDER NHTSA CAMPAIGN NUMBER: 14V154000 ( SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE CONTACT STATED THAT SHE WAS MADE AWARE THAT PARTS WERE NOT AVAILABLE AS A RESULT REPAIRS WERE UNABLE TO BE PERFORMED FOR THE RECALL. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIRS. THE CONTACT HAD NOT EXPERIENCED THE FAILURE.
Service brakes, Jul 8, 2014
TL* THE CONTACT OWNS 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A NOTIFICATION FOR RECALL NHTSA CAMPAIGN ID NUMBER: 14V154000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER AND THE MANUFACTURER WERE CONTACTED NUMEROUS TIMES AND THEY COULD NOT PROVIDE A SPECIFIC DATE OF WHEN THE PARTS WOULD BECOME AVAILABLE FOR THE REPAIRS. THE REPAIR WAS NOT TAKEN CARE OF IN A REASONABLE AMOUNT OF TIME. CONTACT HAD NOT EXPERIENCED A FAILURE.