2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Electrical system, Engine, May 5, 2021
VEHICLE'S ENGINE STALLS UNEXPECTEDLY WHILE DRIVING. THE CAR WAS BOUGHT IN 2018 AND THE ENGINE STALLED FOR THE FIRST TIME IN FEBRUARY 2019. THE ENGINE STALLED AGAIN IN JUNE 2020 AND TWICE IN FEBRUARY 2021. THE ENGINE STALLS WHILE DRIVING USUALLY WHILE MAKING A RIGHT TURN. I WAS IN DANGER BECAUSE THE CAR SUDDENLY WENT DEAD WITH CARS BEHIND ME. I COULD HAVE EASILY BEEN REAR-ENDED IN ALL OF THOSE INSTANCES. RECALL WAS PERFORMED, BUT ENGINE STALLED AGAIN ABOUT TWO WEEKS AFTER THE FUEL PUMP RELAY WAS REPLACED. THE ENGINE STALLING WHILE DRIVING CAUSES THE CAR TO STOP SUDDENLY, AND IT CAN RESULT IN INJURIES, CAR ACCIDENT, LOSS OF LIFE AND OR PROPERTY DAMAGE. LESTER GLENN DEALERSHIP IS WHERE I BOUGHT THE CAR FROM AND THEY WERE THE ONES WHO REPLACED THE FUEL PUMP RELAY. THEY HAD THE CAR FOR TWO MONTHS AFTER I BROUGHT IT IN WHEN THE ENGINE STALLED AGAIN AFTER THE FUEL PUMP RELAY WAS REPLACED. CHRYSLER WAS CONTACTED AND THEY CLOSED THE CASE DUE TO THE DEALERSHIP TELLING THEM THAT THEY CANNOT RECIPROCATE THE ISSUE.
Other or unspecified, Service brakes, Engine, Apr 30, 2021, fire
I WAS DRIVING ON THE FREEWAY AT 50 MPH WITH MY FAMILY IN THE VEHICLE WHEN I PRESSED THE BREAK PEDAL I REALIZED MY BRAKES DIDN'T WORKED THE PEDAL WENT ALL THE WAY DOWN TO THE FLOOR WITH NO STOP AT ALL WHEN I PULL OVER TO THE SIDE WITH EMERGENCY BRAKES MY TRUCK STARTED SMOKING FROM FRONT OF ENGINE I OPENED THE HOOD AND IT EXPLODED IN MY FACE ALMOST BURN INSIDE THIS VEHICLE THANK GOD WE MADE IT OUT ALIVE FROM THE JEEP GRAND CHEROKEE LAREDO
Electrical system, Seats, Apr 29, 2021, fire
WHILE THE VEHICLE WAS PARKED, UNOCCUPIED, LOCKED, AND THE MOTOR WAS NOT RUNNING, APPARENTLY THE DRIVER'S SIDE SEAT CAUGHT FIRE. I DID NOT SEE THE ACTUAL FLAMES, BUT I DID OPEN THE DRIVER DOOR TO FIND THE BOTTOM CUSHION AND MOST OF THE ELECTRICAL WIRING IN THE DRIVER SEAT MELTED AND CHARRED AND A THICK LAYER OF SOOT ON EVERYTHING IN THE VEHICLE.
Electrical system, Forward collision avoidance, Apr 27, 2021
TL*THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING APPROXIMATELY 5 MPH, THE VEHICLE STALLED. THE CONTACT STATED THAT THE FORWARD COLLISION WARNING OFF (FCW-OFF) LIGHT WAS ILLUMINATED. THE VEHICLE WAS TAKEN TO GALEANA CHRYSLER DODGE JEEP RAM FIAT (14375 S. TAMIAMI TRAIL, FORT MYERS, FL 33912) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED UPON INVESTIGATION, FOUND AND ASSOCIATED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS INFORMED OF THE FAILURE AND INFORMED THE CONTACT THAT NO ASSISTANCE WOULD BE PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 44,000.
Fuel system, Gasoline, Apr 26, 2021
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES REGARDING FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE VEHICLE WAS SCHEDULED TO BE REPAIRED ON 3-25-2021. THE CONSUMER REFERENCED RECALL P54/14V-530 AND R09/15V-115.*JS
Steering, Service brakes, Engine, Apr 22, 2021
VEHICLE WILL RANDOMLY STALL WHILE SLOWING DOWN, BRAKE PEDAL GETS INSTANTLY ROCK HARD AND STEERING IS NEXT TO IMPOSSIBLE. FCA CLAIMED IF WAS THE FUEL PUMP RELAY BUT BOTH FUEL PUMP RELAY RECALLS WERE DONE AND IT'S EVEN WORSE NOW.
Fuel system, Gasoline, Apr 22, 2021
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED THE MANUFACTUER EXCEEDED A REASONABLE AMOUNT OF TIME COMPLETING THE RECALL REPAIR. THE DEALER INFORMED THE CONSUMER THE PART NECESSARY TO COMPLETE THE RECALL REPAIR WAS UNAVAILABLE. *JS
Electrical system, Apr 16, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE WOULD RESTART SOON AFTER THE FAILURE. UPON INVESTIGATION, THE CONTACT LINKED THE FAILURE TO NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED PERRY CHRYSLER DODGE JEEP RAM (2340 NATIONAL CITY BLVD, NATIONAL CITY, CA 91950, (619) 931-1656) AND WAS INFORMED THAT HE WOULD RECEIVE A CALLBACK. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT YET REPAIRED. THE FAILURE MILEAGE WAS 149,500.
Electrical system, Apr 9, 2021, fire
THE ALTERNATOR FAILED WITHOUT WARNING, CATCHING ON FIRE, RENDERING THE VEHICLE UNDRIVEABLE AND IN NEED OF AT LEAST A COMPLETE REPLACEMENT OF THE ECM, ALTERNATOR, AD BATTERY, ALONG WITH ANY REPAIRS OR REPLACEMENTS OF WIRES OR PARTS MELTED. IT ALL HAPPENED WITHIN 5 MINUTES AND MILES FROM HOME. THE VEHICLE WAS IN MOTION ON A HIGHWAY ALL OF THE MAINTENANCE WAS DONE ON TIME AS WELL AS A FULL VEHICLE INSPECTIION JUST A COUPLE OF WEEKS EARLIER. I COULD HAVE BEEN SERIOUSLY HURT OR KILLED.
Fuel/propulsion system, Apr 3, 2021
MY CAR DIED WHEN I WAS GOING AROUND THE CORNER HOLY [XXX], AND NO WARNING LIGHTS OR NOTHING CAME I LOST ALL POWER STEERING RAN OFF THE ROAD AND CAME ABOUT AN INTEREST IN HITTING THE TREE BECAUSE THERE'S THIS RECALL ON MY JEEP AND I CALLED TO GET IT FIXED AND I'M ON THE WAITLIST IT'S OVER TWO YEARS LONG AND I NEED HELP GETTING THIS FIXED BECAUSE IT'S CAUSING MY CAR TO DIE ALL THE TIME UNEXPECTEDLY. IT HAS DIED SEVERAL TIMES DUE TO THIS RECALL. (RECALL RELATED INCIDENT) TS INFORMATION Redacted PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).
Electrical system, Mar 23, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE WOULD STALL WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WERE NOT YET AVAILABLE. DARCARS CHRYSLER DODGE JEEP RAM OF ROCKVILLE(755 ROCKVILLE PIKE, ROCKVILLE, MD 20852) WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE CONTACT WAS ALSO INFORMED THE ONLY A LIMITED AMOUNT OF PARTS WERE BEING SHIPPED TO DEALER AND THAT HE WOULD BE PLACED ON A WAITING LIST. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS 160,000. VIN TOOL CONFIRMED PARTS DISTRIBUTION DISCONNECT. JO
Engine, Fuel/propulsion system, Mar 22, 2021
OIL COOLER LEAK, LEAKING OIL DOWN BACK OF ENGINE, ONTO SKID PLATE. PARTS ARE ON NATIONAL BACKORDER. FAILURE IS A COMMON ISSUE THAT SEEMS TO OCCUR WITH THE POOR MANUFACTURING OF THE COOLER PLUG.
Air bags, Mar 10, 2021, crash
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 25 MPH, A VEHICLE DROVE INTO THE CONTACT'S LANE CAUSING THE CONTACT TO REAR END THE VEHICLE. THE AIR BAGS FAILED TO DEPLOY. A POLICE REPORT WAS NOT FILED. THE CONTACT REQUIRED MEDICAL ATTENTION DUE TO SUSTAINING BACK AND KNEE INJURIES. THE VEHICLE WAS NOT DRIVABLE AND WAS TOWED TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 128,000. *DT
Suspension, Mar 8, 2021
THE AIR SUSPENSION - SERVICE AIR SUSPENSION LIGHT CAME ON, THE AIR SUSPENSION THEN LOWERED THE VEHICLE TO WELL BELOW NORMAL RIDE HEIGHT. WE TOOK THE VEHICLE IN TO BE SERVICED AND HAD THE COMPRESSOR REPLACED. 3 WEEKS LATER NOW THERE IS A MODULE AND NIGHT SENSOR SUPPOSEDLY NEEDING TO BE FIXED. NO EXTENDED WARRANTIES COVER THIS AS IT'S AN "AIR SUSPENSION" AND NOT A REGULAR SUSPENSION ACCORDING TO THEIR PAPERWORK. IT'S A KNOWN PROBLEM WITH THESE PARTICULAR AIR SUSPENSION IN JEEP/CHRYSLER/DODGE THAT THEY REFUSE TO ACKNOWLEDGE. THE TIRES COULD BE BLOWN DUE TO THE LOWERED STATE OF VEHICLE AND THE FRONT TIRES CAMING OUT.
Electrical system, Mar 4, 2021
RELAY FUEL PUMP
Service brakes, Feb 23, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 45 MPH ON A HILL THE CONTACT ATTEMPTED TO DEPRESS THE BREAK PEDAL HOWEVER, THE VEHICLE FAILED TO STOP. THE CONTACT STATED SHE ALLOWED THE VEHICLE TO COAST IN TO A PARKING LOT AT THE END OF THE HILL. THE CONTACT STATED SHE PUSHED HER VEHICLE OVER TO A BODY SHOP IN THE SAME PARKING LOT BECAUSE SHE DID NOT WANT TO DRIVE THE VEHICLE. THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT BRAKE BOOSTER RUSTED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT CALLED ROBERT GREEN CHEVROLET (236 BRIDGEVILLE RD, MONTICELLO, NY 12701) TO SCHEDULE A RECALL REPAIR APPOINTMENT AS THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 162,000.
Fuel/propulsion system, Feb 13, 2021
THE SAFETY RECALL FOR THE FAULTY FUEL RELAY PUMP HAS BEEN FIRST IDENTIFIED IN 2019, AS OF TODAY FEB 2021 THE DEALER HAS STILL NO DATE FOR THE AVAILABILITY OF THE PART NOR AN INSTALLATION DATE TO REMEDY THIS SITUATION.
Fuel system, Gasoline, Engine, Feb 12, 2021
TL* THE CONTACT OWN A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING ON THE HIGHWAY AT 80 MPH, THE VEHICLE LOSS MOTIVE POWER AND STALLED WITHOUT WARNING. THE CONTACT PLACED THE VEHICLE IN NEUTRAL, RESTARTED THE VEHICLE, SHIFTED BACK TO DRIVE, AND THE VEHICLE OPERATED AS DESIGNED. THE CONTACT STATED THIS FAILURE RECURRED SEVERAL TIMES. THE CONTACT TOOK THE VEHICLE TO ROCKWALL CHRYSLER DODGE JEEP RAM (970 E INTERSTATE 30, ROCKWALL, TX 75087) WHO REPLACED THE FUEL PUMP RELAY HOWEVER, THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 107,768.
Power train, Electrical system, Other or unspecified, Feb 12, 2021
ON 2011-2014 JEEP GRAND CHEROKEE HAS NO BATTERY ICON ON THE CLUSTER DISPLAYING WHETHER IT'S OVERCHARGED OR LOW CHARGE. WHILE I WAS ATTEMPTING TO JUMP-START THE SUV DUE TO A DEAD BATTERY ON THE DRIVEWAY. ANOTHER ISSUE IS THE TRANSMISSION ONCE THE VEHICLE IS SHIFTED FROM PARK TO DRIVE WHILE PARKED UPHILL OR DOWNHILL IT MAKES A CLUNKING SOUND WHILE SHIFTING GEARS.
Service brakes, Fuel/propulsion system, Feb 5, 2021
CITYAUTOPARK DEALER LOCATED IN BURLINGTON,NJ, UNWILLING TO RESOLVE 2 SAFETY RECALLS ON MY VEHICLE. FOR A SEVERAL MONTH IGNORED MY REQUEST BASED ON UNAVAILABILITY OF NEEDED PARTS, MEANWHILE SENDING ME A POSTCARDS WITH URGENT SAFETY RECALLS.THIS KIND OF SERVICE IS NOT ACCEPTABLE, ESPECIALLY WHEN IT CONCERNING PUBLIC SAFETY. RECALLS ON MY VEHICLE 1.BRAKES; 2.FUEL SYSTEM. I HOPE YOU WILL HELP ME TO RESOLVE MY PROBLEM WITH THIS IGNORENT CUSTOMER SERVICE. THANK YOU.
Service brakes, Hydraulic, Electrical system, Service brakes, Feb 5, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC) AND 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE RECALL REPAIRS WERE UNAVAILABLE. THE CONTACT CALLED CITY AUTO PARK (4395 US-130, BURLINGTON, NJ 08016, (888) 289-4816) WHERE IT WAS CONFIRMED THAT THE PARTS WERE NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Engine, Jan 29, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND STALLED. THE CONTACT RESTARTED THE VEHICLE AND THE VEHICLE WORKED AS DESIGNED. ADDITIONALLY, THE VEHICLE WAS LEAKING ENGINE OIL ONTO THE TRANSMISSION. THERE WERE NO WARNING LIGHTS ILLUMINATED. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC AND IT WAS SUGGESTED THAT THE BATTERY, ALTERNATOR AND A FAULTY EMC REGULATOR NEEDED TO BE REPLACED. THE CONTACT CALLED THREE RIVERS CHRYSLER JEEP DODGE RAM (2633 W LIBERTY AVE, PITTSBURGH, PA 15216, (412)343-1200) HOWEVER, THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 130,000. INVALID VIN.
Suspension, Electrical system, Fuel/propulsion system, Jan 26, 2021
WHEN STARTING THE VEHICLE THE MILEAGE JUMPS HIGHER THAN WHAT THE ACTUAL MILEAGE IS. PROBLEM WITH THE SUSPENSION.
Electrical system, Seats, Jan 26, 2021
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED WHILE DRIVING 40 MPH, WHEN THE FRONT DRIVER SEAT HEATER FAILED TO TURN OFF. THE CONTACT STATED SHE HAD ALL THE SENSOR SHOWING OFF BUT THE HEATED SEAT STAYED ON. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED AS OF YET. A DEALER WAS NOT CONTACTED. THE MANUFACTURER HAD NOT BEEN INFORMED OF THE FAILURE. THE FAILURE MILEAGE WAS 87,000.
Air bags, Other or unspecified, Jan 21, 2021
PASSENGER SIDE HEADREST AIR BAG POPPED A FEW MONTHS AGO SMACKING ME IN THE BACK OF THE HEAD. DIDN'T THINK MUCH OF IT, COULDN'T RESET IT. GOT AN EMAIL ABOUT HOW IT WAS AVAILABLE FOR SERVICE AND DEALERSHIP SAID THERE'S NO SUCH THING AFTER LOOKING AT. SEAMS STRANGE THE HEADREST AIRBAG WOULD JUST POP AND MOT BE RESETTABLE.