2011 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,639 owner complaints filed for this model year. This is the 5th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2011 reports, 53 involved a crash and 61 involved a fire. 47 people were injured and 2 people died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemSep 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, to July 20, 2011, and equipped with either a 3.6L or 5.7L engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM, free of charge. The recall began December 19, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P54. Note: This recall has been superseded by recall 19V813.
Campaign 14V530000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Representative owner complaints
1,639 reports, newest first.
Suspension, Visibility/wiper, Jan 13, 2021
DELAMINATION OF THE LEATHER TOP OVER THE INSTRUMENT CLUSTER IS BLOCKING VENTS AND CAUSING VISIBILITY ISSUES. ADDITIONALLY THE AIR SUSPENSION IS LEAKING AT CONNECTIONS AT TOP OF STRUTS.
Suspension, Electrical system, Engine, Jan 5, 2021
A FEW THINGS, ONE BEING HOW MY JGC ABRUPTLY SHUTS OFF WHILE IN MOTION(LUCKILY I WAS EXITING THE EXPRESS WAY (BOTH) TIMES) YEAH, HAPPENED MORE THAN ONCE, TO THE SUSPENSION NO LONGER FUNCTIONING, ALL THE WAY TO IT DECIDING NOT TO START UP.
Electrical system, Dec 29, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT VARIOUS SPEEDS, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. MYRTLE BEACH CHRYSLER JEEP (785 JASON BLVD, MYRTLE BEACH, SC 29577) AND EFIRD CHRYSLER JEEP DODGE RAM (1711 W LUCAS ST, FLORENCE, SC 29501) WERE CONTACTED. BOTH DEALERS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE FAILURE MILEAGE WAS APPROXIMATELY 95,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Engine, Dec 28, 2020
COLD STARTED THE 2011 JEEP GRAND CHEROKEE LIMITED, WAS IN PARK AND ALL THE DASH LIGHTS CAME ON. IT APPEARS TO BE ANOTHER #3 MISFIRE, ALL DASH LIGHTS CAME ON, & HAD LOSS OF POWER. ENGINE LIGHT BLINKING, CHECK OIL, LOW BATTERY LIGHT, SERVICE THE 4X4, AND WIPERS ALL CAME ON AT ONCE, REMAINED ON. I HAD THE SAME ISSUE IN SUMMER OF 2019, THEN IT WAS A #3 MISFIRE. THIS TIME, AGAIN, THE CODE WAS A #3 MISFIRE! THE SUMMER OF 2019 I HAD THE GARAGE REPLACE THE FAULTY 3 COIL PACKS ALONG WITH A NEW ALTERNATOR WHICH WAS DAMAGED BECAUSE OF THE BAD COIL PACKS, WHICH FIXED THE ISSUE FOR APPROXIMATELY 1 AND 1/2 YEARS. THEN THE ISSUE RESURFACED ON CHRISTMAS 2020, SAME PROBLEM.
Electrical system, Exterior lighting, Dec 28, 2020, fire
THE ROOF ON THE INSIDE OF MY 2011 GRAND JEEP CHEROKEE CAUGHT ON FIRE DUE TO A SUN VISOR RECALL (RECALL R71) THE JOHN HIESTER DEALERSHIP IN SANFORD, NC HAD PREVIOUSLY FIXED TWICE. THEIR SPECIAL INVESTIGATOR SAID THEY WEREN'T GOING TO PAY TO FIX THE ELECTRICAL FIRE DAMAGE BECAUSE IT WASN'T RELATED TO THE RECALL AND WASN'T A MANUFACTURER ISSUE. BASICALLY, THEY IMPLIED THAT I CAUGHT MY OWN VEHICLE ON FIRE & RISKED MY OWN LIFE & THE LIFE OF MY GRANDCHILDREN, WHICH IS CRAZY. SEE DETAILS BELOW: ON OCTOBER 23, 2020, I TOOK MY 2011 JEEP GRAND CHEROKEE TO THE JOHN HIESTER CHRYSLER, DODGE, JEEP, RAM DEALERSHIP LOCATED ON HAWKINS AVENUE IN SANFORD, NORTH CAROLINA, TO HAVE THE SUN VISOR WIRING RELATED TO SAFETY RECALL R71 REPLACED. PER THE ATTACHED INVOICE FROM THE DEALERSHIP, THEY REPLACED THE RIGHT AND LEFT SUN VISOR AND INSTALLED WIRE GUIDES AND GRIND RELIEFS. AT APPROXIMATELY 6:45 A.M. ON DECEMBER 9, 2020 (NOT EVEN TWO MONTHS LATER), FROM INSIDE OF THE HOUSE, AS USUAL, I USED THE CAR KEY TO AUTOMATICALLY START MY JEEP THAT WAS STATIONARY (SITTING IN MY DRIVEWAY) SO THAT IT COULD WARM UP. WHEN MY GRANDCHILDREN AND I WALKED OUTSIDE TO GET INTO THE JEEP, I NOTICED A LOT OF SMOKE ON THE INSIDE, SO MUCH SO, THAT I COULDN'T SEE ANYTHING. UPON OPENING THE JEEP DOOR, THE ENTIRE VEHICLE WAS COMPLETELY FILLED WITH SMOKE. WITH THE DOORS OPENED, THE SMOKE FINALLY CLEARED, AND, IN HORROR, I SAW THAT THE ROOF ON THE INSIDE HAD BEEN COMPLETELY BURNED AND PAINT ON THE OUTSIDE OF THE ROOF HAD BUBBLED FROM WHAT APPEARED TO BE A FIRE. I IMMEDIATELY CONNECTED THE INCIDENT TO THE RECALL THAT WAS REPAIRED ON OCTOBER 23, 2020 BECAUSE THE PREVIOUS NIGHT, I'D TRIED TO TURN ON THE VISOR LIGHT TO READ SOMETHING AND THE LIGHTS WERE EXTREMELY DIM. I MESSAGED THE JOHN HIESTER DEALERSHIP VIA ONLINE AROUND 7:30 A.M. FROM THERE, MY JEEP WAS TOWED TO THE DEALERSHIP, WHERE IT STILL REMAINS UNREPAIRED.
Steering, Service brakes, Fuel/propulsion system, Dec 18, 2020
ON MORE THAN 1 DOZEN OCCASIONS MY JEEP HAS STALLED WHILE DRIVING ANYWHERE FM 20 TO 40 MILES AN HOUR. I LOST STEERING CONTROL AND BRAKES WHILE THE REST OF GAGES STAYED ON. AFTER THE FIRST FEW TIMES I FIGURED OUT I COULD THROW IN NEUTRAL , HIT THE IGNITION BUTTON AND IT STARTS RIGHT BACK UP. CHRYSLER JEEP TOLD ME THIS WAS A "RELAY " RECALL FOR OVER 1 1/2 YEARS THAT THEY HAD NO REPAIR FOR. SO THEY JUST KEPT REPLACING TRHE PART. I WOULD GET ANYWHERE FM 2 WKS TO FEW MONTHS WITH THE "NEW, BAD PART" THE REALL REPAIR CAME IN LAST WEEK. AFTER REPLACING IT, I MADE IT 2 DAYS BEFORE I STALLED AGAIN. THIS TIME ON AN EXIT RAMP DOING 30 MILES AN HOUR AROUND A SHARP TURN .I (AND MY 13 YEAR OLD SON) WENT OFF THE ROAD INTO A DITCH. I HAD TO USE 4 WHEEL DRIVE TO GET OUT. I CASUED MINOR F=DAMAGE ASWELL. THIS TIME! I KEEP TELLING THEM IT;S ONLY MATTER OF TIME BEFORE I DIE OR KILL SOMEONE WHEN THIS STALL HAPPENS. I HAVE HAD A RENTAL OR BEEN WITH OUT A CAR FOR AT LEAST 5 WEEKS OF THIS LAST YEAR ALONE FOR THIS RECALL FAILURE. I LOOK ONLINE AND THERE ARE HUNDREDS OF WEBSITES AND LINKS TO JEEP GRAND CHEROKEES THAT HAVE DONE THIS. HOW MANY PPL HAVE TO WREAK OR DIE TO GET SOMEONES ATTENTION?? I HAVE FILED THIS COMPLAINT A FEW YEARS AGO.
Seats, Dec 18, 2020
BOTH HEAD REST ARE LOOSE AND PLASTIC TO HOLD IN PLACE IS BROKEN ON THE TWO FRONT SEATS. THIS DOESNT PROVED PROPER HEAD SUPPORT IF IN A COLLISION
Air bags, Structure, Dec 11, 2020, crash
SUV ENTERED INTERSECTION ON A CITY STREET.AND WAS STRUCK ON THE RIGHT FRONT PANEL. I BELIEVE THE CAR SPUN TO THE LEFT AND CLIPPED THE REAR END OF THE TRUCK. SUV CAME TO REST WITH FRONT END AGAINST A TREE. I WAS DOING APPROX 25 MPH. THE TRUCK THAT STRUCK ME APPEARED TO BE GOING A BIT FASTER. NONE OF THE AIRBAGS DEPLOYED. I SUFFERED BROKEN BONES IN MY NECK.*DT THE CONSUMER PROVIDED PHOTOS. *TR
Electrical system, Dec 3, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT OWNS STATED THAT WHILE DRIVING THE VEHICLE AFTER RECEIVING THE RECALL FOR THE FUEL PUMP RELAY HAD THE INTERM REPAIR COMPLETED IN JULY AROUND OCTOBER WHILE DRIVING APPROXIMATE 40 MPH WHEN THE VEHICLE SUDDENLY LOSS ALL POWER THE CONTACT HAD TO STEER TOWARDS THE SIDE OF THE ROAD AND WAITED TILL THE VEHICLE SLOWED DOWN ENOUGH AND THREW THE VEHICLE INTO PARK. THE VEHICLE WOULD FAIL TO START INTERMITTENTLY, AS WELL. THE CONTACT RETURNED THE VEHICLE TO THE DEALER (COURTESY CHRYSLER DODGE JEEP RAM 440 28TH ST SE, GRAND RAPIDS, MI 49548; (616) 452-2143) TO DO ANOTHER FUEL PUMP RELAY REPLACEMENT, AGAIN. THE FAILURE RECURRED. THE CONTACT LEARNED THE VEHICLE WAS NOW INCLUDED IN NHTSA CAMPAIGN NUMBER:19V813000 (ELECTRICAL SYSTEM). THE CONTACT HAD THE VEHICLE TOWED TO THE DEALER, HOWEVER, THE VEHICLE HAD NOT BEEN REPAIRED A THIRD TIME. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND A CASE WAS OPEN. THE APPROXIMATE FAILURE MILEAGE WAS 153,734.
Electrical system, Dec 1, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. AN UNKNOWN DEALER WAS CONTACTED AND CONFIRMED THAT PARTS WERE NOT YET AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRM PARTS NOT AVAILABLE.
Power train, Nov 28, 2020
RADIATOR FLUID LEAKING FROM TRANSMISSION COOLER CRACKED.
Electrical system, Vehicle speed control, Fuel/propulsion system, Nov 16, 2020
FOR THE PAST FEW WEEKS, MY 2011 JEEP GRAND CHEROKEE HAS BEEN STALLING WHILE DRIVING. THE FIRST TIME IT HAPPENED, I WAS IN A LINE OF TRAFFIC, HAD JUST COME A UP A HILL, I PRESSED THE GAS PEDAL, MY CAR BUCKED, AND THEN MY CAR "STALLED". THANKFULLY, WE KEPT COASTING, BECAUSE, LIKE I SAID, WE WERE IN A LONG LINE OF TRAFFIC GOING 50 MPH ON A MAJOR ROAD. I PULLED OVER, SHUT MY CAR OFF, TURNED IT BACK ON, AND WAS ABLE TO DRIVE US THE TWO MILES TO GET BACK HOME. I NO LONGER FEEL SAFE DRIVING MY TWO CHILDREN IN MY GRAND CHEROKEE, THEREFORE MY HUSBAND HAS BEEN DRIVING MY CAR AND I'VE BEEN DRIVING HIS. SO FAR THIS WEEK, THE GRAND CHEROKEE HAS STALLED SIX TIMES WHILE MY HUSBAND IS DRIVING, USUALLY WHILE HE IS ACCELERATING TO GET ONTO THE HIGHWAY. THERE IS A RECALL ON THE GRAND CHEROKEE; 19V-813, WHICH DESCRIBES A FAULTY FUEL PUMP RELAY. HOWEVER, THERE IS NO FIX AVAILABLE THROUGH JEEP. WE HAVE CONTACTED SEVERAL AUTHORIZED JEEP DEALERS IN THE OUR AREA AND NO ONE WILL OFFER ANY ASSISTANCE THAT RELATES TO THE RECALL. I BELIEVE THAT THE PROBLEM IS NOT JUST THE FUEL PUMP RELAY, BUT THE TOTALLY INTEGRATED POWER MODULE OR TIPM. I'M HAVING NUMEROUS OTHER ELECTRICAL PROBLEMS WITH MY GRAND CHEROKEE, BUT NONE THAT POSE SUCH A SAFETY HAZARD AS THE STALLING. I HAVE BEEN READING OTHER GRAND CHEROKEE OWNER COMPLAINTS, AND MANY SITE THIS IS THE PROBLEM, STATING THAT THEY HAVE HAD THEIR FUEL PUMP RELAY FIXED, BUT THEUR CAR IS STILL STALLING. MY OTHER CAR PROBLEMS ARE AS FOLLOWS, WHICH POINT TO THE TIPM: WHILE KEY FOB IN WITHIN VEHICLE, DASH STATING KEY ISN'T IN CAR OR FOB IS DAMAGED, CAR TURNS ON BUT SHUTS BACK OFF QUICKLY ON ITS OWN, THE A/C ONLY WORKS ON THE PASSENGER SIDE OF THE CAR, THE TIRE PRESSURE LIGHT BLINKS CONSTANTLY THOUGH PRESSURE IS FINE, THE "SERVICE 4 WHEEL DRIVE" WARNING COMES ON WHILE DRIVING, BUT SHUTS OFF WHEN CAR IS TURNED OFF, AND CHECK ENGINE LIGHT COMES ON AND OFF.
Electrical system, Nov 12, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT CALLED LAKE WALES CHRYSLER DODGE JEEP RAM (21529 US-27, LAKE WALES, FL 33859; (863) 676-0733) WHERE IT WAS CONFIRMED THAT THE PART WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Fuel system, Gasoline, Nov 10, 2020
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO FUEL PUMP RELAY SAFETY RECALL. *LD THE CONSUMER STATED THE VEHICLE SHUTS DOWN WHILE DRIVING. THE PARTS NECESSARY TO COMPLETE THE REPAIR HAVE NOT BEEN MADE AVAILABLE. *JS
Power train, Engine, Nov 9, 2020
ENGINE NOISE/LOUD TICKING - REAR INTAKE ROCKER ARM AND GROUND CAMSHAFT FAILED ON PASSENGER SIDE, ONE ROCKER ON DRIVER SIDE FAILED, CAMSHAFT OK. ACCORDING TO JEEP DEALERSHIP, THIS REPAIR OCCURS FREQUENTLY WITH THIS YEAR, MAKE AND MODEL
Engine, Nov 5, 2020
MY IGNITION COILS AND SPARK PLUGS KEEP MISFIRING. MORE THEN NORMAL. EVER SINCE THE RECALL WHERE THE REPLACED HALF OF MY ENGINE I CAN'T SEEM TO KEEP THEM FOR LONG AND IT'S GETTING COSTLY.
Steering, Service brakes, Engine, Nov 3, 2020
MY CAR SOMETIMES IT DOESN'T START AND KEEPS CRANKING. BUT THE MOST DANGEROUS IS WHEN IT SHUTS OFF WHILE DRIVING. I TOOK IT TO JEEP SERVICE BUT THEY DIDN'T FIND WHAT CAUSES THE ISSUES. IT KEEPS STALLING. DOESN'T HAPPEN EVERY DAY AND ALL THE TIME BUT IT'S HAPPENING MORE FREQUENTLY.
Fuel/propulsion system, Oct 29, 2020
IT'S STALLING AND SOMETIMES DON'T START AND CUTS OFF WHEN YOU COMING TO A STOP
Electrical system, Oct 29, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AFTER CONTACTING SANSONE AUTO LOCATED AT 90-100 US HIGHWAY 1, AVENEL, NJ 07001, (866) 328-3333, THE VEHICLE STALLED WITHOUT WARNING WHILE DRIVING 45 MPH. THE VEHICLE WAS NOT REPAIRED. THE FAILURE RECURRED MULTIPLE TIMES. THE CONTACT SHIFTED THE VEHICLE TO NEUTRAL, RESTARTED THE VEHICLE AND THE VEHICLE RESUMED NORMAL OPERATION. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND REFERRED THE CONTACT BACK TO THE DEALER FOR ASSISTANCE. THE FAILURE MILEAGE WAS APPROXIMATELY 110,000.
Electrical system, Oct 26, 2020
TL* THE CONTACT OWNS A 2011 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE PART TO DO THE RECALL REPAIR WAS NOT YET AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE HESITATED TO START OCCASIONALLY. THE VEHICLE WAS TAKEN TO JOEY ACCARDI CHRYSLER DODGE JEEP RAM (909 S FEDERAL HWY, POMPANO BEACH, FL 33062) AND WAS REJECTED TO BE SERVICED DUE TO PARTS NEEDED NOT BEING AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 75,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Oct 20, 2020
II HAVE HAD MULTIPLE DRAINED/DEAD BATTERY ISSUES WITH MY 2011 JEEP GRAND CHEROKEE, EVEN AFTER INSTALLING A NEW BATTERY IN FEBRUARY OF 2020,. I BELIEVE THE ROOT CAUSE OF THIS PROBLEM IS ASSOCIATED WITH A FAULTY TIPM WHICH IS ADDRESSED VIA FCA RECALL V-62 (NTSHA RECALL 19V-813), FOR WHICH NO REMEDY HAS BEEN FOUND BY THE MANUFACTURER. I AM NOW HAVING TO CALL A TOW SERVICE FOR THE THIRD TIME SINCE INSTALLING THE NEW BATTERY. WHEN IS THIS RECALL GOING TO BE FINALIZED SO THAT THE NECESSARY REPAIRS CAN BE MADE UNDER WARRANTY?
Electrical system, Oct 19, 2020
THE VEHICLE BEGAN HAVING ISSUES WITH STARTING. THE VEHICLE WOULD START SOME DAYS AND ON OTHER DAYS IT WOULD NOT. TOOK THE VEHICLE TO THE DEALERSHIP FOR A DIAGNOSIS AND IT WAS NOTED THERE WAS AN ISSUE DUE TO THE FUEL PUMP RELAY, WHICH CURRENTLY HAS A RECALL. THE VEHICLE WAS PREVIOUSLY RECALLED FOR THE SAME ISSUE. THE FUEL PUMP RELAY WAS NOT REPAIRED OR REPLACED DUE TO CHRYLSER STATING THE PARTS ARE CURRENTLY NOT AVAILABLE. AFTER VEHICLE WAS PICKED UP FROM THE DEALERSHIP THE NEXT DAY THE FOB WOULDN'T OPEN THE DOOR, THE VEHICLE HAD NO POWER AND WOULD NOT START AT ALL. THE VEHICLE WILL ONLY START WITH A JUMP AND AFTER IT IS TURNED OFF IT WILL NOT START AGAIN. THIS RECALL HAS BEEN POSTED FOR ALMOST A YEAR AND CHRYSLER HAS FAILED TO REMEDY THE ISSUE AND CONTINUOUSLY PUT A BAND-AID ON THE PROBLEM INSTEAD OF FIXING THE REAL ISSUE. THE ISSUE WITH THE FAULTY OR DEFECTIVE FUEL PUMP RELAY CAN CAUSE OTHER ISSUES FOR THE VEHICLE AND CHRYSLER SHOULD BE RESPONSIBLE FOR REMEDYING THOSE ISSUES IN RELATION TO THE FUEL PUMP RELAY. (RECALL RELATED INCIDENT) TS
Air bags, Oct 19, 2020
2011 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO DEFECTIVE AIR BAG CLOCK SPRING IN THE STEERING WHEEL. *LD THE CONSUMER STATED THE PART NECESSARY TO COMPLETE THE REPAIR WAS ON BACK ORDER. THE CONSUMER STATED THE VEHICLE WAS NOT INCLUDED IN THE AIRBAG RECALL. *JS
Fuel/propulsion system, Oct 18, 2020
VEHICLE HAS BEEN UNDER RECALL SINCE DECEMBER 2019 WHICH I HAVE TRIED SERVICING MANY TIMES BUT KEEP BEING TOLD NO PARTS ARE AVAILABLE. SO I HAVE BEEN DEALING WITH THE CAR EITHER NOT STARTING THE FIRST TIME OR EVEN AT ALL, STALLING RIGHT AFTER STARTING AND STALLING WHILE IN MOTION. MY JEEP HAS STALLED WHILE DOING 70 MPH ON THE HIGHWAY, LEAVING ME IN A PANIC TO TRY TO GET TO SIDE OF THE ROAD AS FAST AND AS SAFE AS POSSIBLE. MY JEEP HAS STALLED AT A INTERSECTION WHERE OTHER CARS HAD TO GO AROUND ME, IT HAS STALLED SEVERAL TIMES WHILE DRIVING ANYWHERE. THE BREAKING POINT FOR ME WAS THAT ON 6/11/2020 I WAS DRIVING DOWN A BUSY STREET IN THE CITY DOING 50MPH AND MY JEEP STALLED OUT AND THE ONLY THING I COULD DO WAS GET INTO THE MIDDLE TURN LANE, I HAD CALLED MY MOM THROUGH MY BLUETOOTH IN THE CAR TO LET HER KNOW I WAS STUCK AND NEEDED HELP SINCE I HAD MY TWO SMALL CHILDREN WITH ME, AS WE WHERE TALKING A CAR CAME INTO THE TURN LANE ALMOST HITTING ME HEAD ON AT 50MPH. MY MOM HEARD US ALL SCREAM AS WE THOUGHT WE WHERE GOING TO GET HIT. MY CAR HAS BEEN IN AND OUT OF THE DEALERSHIP SINCE THAT DAY AND I AM STILL HAVING PROBLEMS WITH IT STALLING WHILE I'M DRIVING! (RECALL RELATED INCIENT) TS
Electrical system, Oct 15, 2020
VEHICLE WOULD NOT START. THERE IS AN ACTIVE RECALL BUT UPON CALLING THE LOCAL JEEP DEALER THEY LET ME KNOW PARTS ARE NOT AVAILABLE.