2012 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 1,643 owner complaints filed for this model year. This is the 4th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2012 reports, 46 involved a crash and 105 involved a fire. 35 people were injured.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Engine and engine coolingSep 29, 2011
CHRYSLER IS RECALLING CERTAIN MODEL YEAR 2012 CHRYSLER VEHICLES, INCLUDING 200 AND TOWN AND COUNTRY MODELS, DODGE VEHICLES, INCLUDING CHARGER, DURANGO, GRAND CARAVAN AND JOURNEY MODELS AND JEEP GRAND CHEROKEE VEHICLES MANUFACTURED FROM AUGUST 31, 2011, THROUGH SEPTEMBER 13, 2011, THAT ARE EQUIPPED WITH 3.6L ENGINES. THESE ENGINES MAY EXPERIENCE CONNECTING ROD BEARING FAILURE DUE TO DEBRIS INSIDE THE ENGINE BLOCK.
CONNECTING ROD FAILURE MAY LEAD TO ENGINE SEIZURE WHICH MAY INCREASE THE RISK OF A CRASH.
CHRYSLER WILL NOTIFY OWNERS AND REPLACE THE ENGINE FREE OF CHARGE. THE SAFETY RECALL IS EXPECTED TO BEGIN ON OR ABOUT NOVEMBER 18, 2011. OWNERS MAY CONTACT CHRYSLER AT 1-800-853-1403.
Campaign 11V487000 on NHTSA.gov
Representative owner complaints
1,643 reports, newest first.
Other or unspecified, Nov 6, 2018
LEATHER DASH COMING UP AND FORCING PLASTIC HEATER COVERS TO COME INTO SIGHT OF VIEW WHILE DRIVING, ALL CARBON FIBER TRIM AROUND DASH AND ALL DOORS IS NOT STICKING AND HAS CUT, POKED AND INJURED OTHER AND MYSELF. SOME OF THE TRIM IS VARY POINTY AND REALLY SHARP AND IF DOES NOT STAY DOWN MAKES A RISK OF IMPALING SOMEONE, POKING OUT AN EYE OR WORSE. WAS TOLD A RECALL WAS ON IT AND ALREADY PERFORMED, BUT CLEARLY WAS NOT FIXED EVEN AFTER RECALL. DEALERSHIP WANTS TO CHARGE ALOT OF MONEY TO REPAIR SINCE THEY SAY IT WAS ALREADY IN FOR THE SAME RECALL.
Electrical system, Fuel/propulsion system, Nov 5, 2018
THE FUEL PUMP WAS REPLACED PER RECALL AND NOW THE NEW EXTERNAL FUEL PUMP IS COMPLETELY FAILED AND MY JEEP WON'T START AT ALL. SOMETIMES IT WILL START AND OTHER TIMES I WILL BE DRIVING DOWN THE ROAD OR HIGHWAY AND THE VEHICLE WILL JUST STALL AND TURN OFF ON ME. SOMEONE HAS TO DO SOMETHING ABOUT THIS.
Vehicle speed control, Other or unspecified, Engine, Oct 26, 2018
1. JEEP DIES FOR NO REASON WHEN DECELERATING IT HAPPENS AT HIGHWAY SPEEDS WHEN TAKING THE FOOT OF THE GAS IT LAST HAPPENED ON HIGHWAY 1 ON A BIG CURVE, STEERING AND BRAKES LOST POWER ON A CLIFF SIDE ROAD.(SCARED ME AND THE FAMILY 1/2 TO DEATH) IT HAS HAPPENED ON THE DUMBARTON BRIDGE IN COMMUTE TRAFFIC IT ALSO HAPPENS WHEN DECELERATING ON OFF RAMPS OR COASTING TO STOP LIGHTS. YOU NEED TO COMPLETELY STOP THE CAR PUT IT IN PARK AND PRESS ON THE BRAKE TO RESTART IT. THIS IN TRAFFIC IS ALSO DANGEROUS JEEP SAYS 10 THINGS MAY CAUSE IT AND THEY WILL NOT FIX TRY ANY OF THEN BECAUSE THEY CANNOT PINPOINT WHICH ONE IT IS. 2. CRUISE CONTROL SLAMS ON THE BREAKS FOR NO REASON. ANOTHER DANGEROUS PROBLEM NO CARS IN FRONT OF ME, OPEN HIGHWAY, NO OVERHEAD BRIDGES OR GUARD RAILS IN SIGHT AND THE BRAKES SLAM ON.
Fuel/propulsion system, Oct 18, 2018
PER RECALL P54 EXTERNAL FUEL PUMP RELAY WAS REPLACED BY DEALER. THAT EXTERNAL RELAY HAS NOW FAILED AND THE VEHICLE STALLED DRIVING DOWN THE ROAD. OWNER WAS ABLE TO CONTROL VEHICLE AND DRIVE TO ROAD SIDE. EXTERNAL RELAY NEEDS TO BE REPLACED WITH A BETTER DESIGN OR OPTION TO PREVENT A CRASH.
Electrical system, Oct 18, 2018
THIS JEEP HAD THE FUEL PUMP RECALL DONE ON IT WHICH WAS FOR THE TIPM RELAY BUILT IN FAILS CAUSING THESE JEEPS AND DURANGOS TO STALL OUT. WELL NOW THE WHOLE MODULE IS BAD PER THE DEALER. THIS FAILURE IS WORST THAN THE RELAY FAILURE. THE JEEP STALLED OUT WHILE BEING PARKED AND WOULD NOT START AGAIN ALSO WHILE NOT WORKING SITTING IN MY GARAGE THE JEEP TRIED TO START ON ITS OWN AND LIGHTS AND HORN GOING OFF. JEEP WAS ALREADY SUED OVER THIS AND I HAVE BEEN READING FORMS WITH MANY OTHER CUSTOMERS STILL HAVING THIS ISSUE AND THESE MODULES SHOULD HAVE BEEN REPLACED NOT PLACING A BANDAID ON THE RELAY WHILE THE WHOLE MODULE IS GARBAGE WHICH IS NOW COSTING ME 1600 AND WE HAVEN'T BEEN ABLE TO DRIVE IT FOR A MONTH SINCE SHE WAS SCARED TO BE LEFT STRANDED OR HAVING THE CAR STALL WHILE DRIVING. PLEASE BRING THIS UP WITH THEM I ALREADY EMAILED ASKING FOR HELP ON THIS PROBLEM SINCE THEY NEVER ADDRESSED IT THE FIRST TIME IT WAS BROUGHT UP.
Exterior lighting, Oct 16, 2018
BI XENON HID HEADLAMPS JEEP GRAND CHEROKEE PASSENGER SIDE HEADLIGHT ISSUES WITH DESIGN AND EXPENSIVE REPAIR AFTER 6 YEARS AS OWNER OF THIS TYPE OF TRUCK. SOMETHING AS SUCH AN CARS/TRUCKS, BULBS OR HEADLAMP HOUSING DESIGN SHOULDN'T BE SUCH A ISSUES ON ONLY 6 YEAR OLD VEHICLE. BLUB WHICH COST OVER $99.99OEM AND $300 AT THE DEALERSHIP JUST FOR BLUB PART PLUS LABOR. IT'S SUCH A SAFELY ISSUES READING MANY MESSAGE BOARDS ON OTHER OWNERS HAVING CONCERNS DRIVING AT NIGHT WITH ONE HEADLIGHT BEING OUT UNTIL THE REPAIR IS MADE OR ISSUES ARE FIXED WITH THIS PROBLEM. WHICH I FEEL IT IS A PROBLEM WITH THE DESIGN CAUSE OF ALL I HAVE READ ABOUT. ONLINE. I WOULD LIKE TO BRING THIS MATTER TO ATTENTION FOR THE MANY DISAPPOINTED CONSUMERS DEALING WITH SUCH ISSUES THAT IS RELATED TO THE SAFETY OF TRAVELING DURING THE EVENING HOURS. CHRYSLER SHOULD BEWARE OF THIS ISSUES IN THEIR TRUCKS AND OFFER RECALLS IF KNOWN PROBLEMS WITH THE DESIGN OR WIRING. JUST DOESN'T MAKE SENSE A NEWER TYPE OF TRUCK ONLY 6 YEAR OLD HAVING SUCH A TYPE OF ISSUES IN DEALING WITH REPLACEMENT OF HEADLAMP BULB WHICH WHEN NEW DOESN'T WORK. NEW YORK N.Y.
Engine, Oct 16, 2018
THE VEHICLE HAS NOW HAD IT'S 3RD WATER PUMP REPLACEMENT, JEEP HAS PUT A WARRANTY EXTENSION ON THE WATER PUMP'S FOR THE 13-17 MODEL YEARS AND I HAVE A 2012 WITH THE SAME EFFECTED PART AND JEEP REFUSE'S TO PAY FOR SOMETHING THEY KNOW ITS A PROBLEM, THEY WON'T DO ANYTHING FOR ME AND I HAVE HAD TO HAVE IT FIXED BY AN INDEPENDENT REPAIR SHOP. THE WARRANTY EXTENSION IS X73 FROM JEEP.
Electrical system, Oct 4, 2018, fire
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING 55 MPH, SEVERAL WARNING INDICATORS BEGAN TO FLASH ON THE INSTRUMENT PANEL AND THERE WAS AN ABNORMAL SMOKE ODOR IN THE VEHICLE. THE VEHICLE WAS TOWED TO MONROEVILLE CHRYSLER JEEP (LOCATED AT 3651 WILLIAM PENN HWY, MONROEVILLE, PA 15146, (412) 856-1422) AND REPAIRED PER NETS CAMPAIGN NUMBER: (ELECTRICAL SYSTEM). AFTER THE VEHICLE WAS REPAIRED, THE CONTACT EXPERIENCED SEVERAL FAILURES. THE CONTACT STATED THAT THE SHIFT SELECTOR FAILED TO OPERATE, THERE WAS AN ABNORMAL CLICKING SOUND EMITTING FROM THE TRANSFER CASE, THE ENGINE CONTROL MODULE WAS MELTED, AND THE BATTERY EXPLODED. THE CONTACT STATED THAT THE ECMA AND BATTERY WERE REPLACED; HOWEVER, THE CLICKING SOUND STILL PERSISTED AND THE SHIFT SELECTOR WAS ALSO STILL INOPERABLE. AN APPOINTMENT WAS SCHEDULED TO HAVE THE VEHICLE DIAGNOSED AT MEMORABILIA CHRYSLER JEEP. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 66,000. *TTT *JB
Engine, Oct 2, 2018
ALGUNOS DE LOS MOTORES DE LOS VEHCULOS 3.6 VVT PENTASTAR JEEP GRAN CHEROKE PRESENTAN UN DEFECTO DE FABRICACIN EN LA CUAL SE IDENTIFICO EN UN 0.5 % DE LA FABRICACIN ENTRE 2011 Y 2012 UNA FALLA EN LA CULATA LADO IZQUIERDO LO CUAL PRODUCE FALLOS DE ENCENDIDO CON LOS CDIGOS P0304 -P0302 -P0306 Y P0300 FALLOS DE ENCENDIDO LOS CUALES PESE A TRATARSE DE REPARAR ESTOS CDIGOS NO SE PUEDEN REPARAR POR QUE LA NICA MANERA DE SOLUCIONAR ES CAMBIO DE LA CULATA LADO IZQUIERDO HECHO QUE CRHYSLER LO RECONOCE EN UN BOLETN DE SERVICIO DEL AO 2014 BOLETN DE SERVICIO DEL AO 2014 NMERO 09-002-14 REV.B DONDE LO ESPECIFICAN CLARAMENTE Y ADEMAS EXTIENDEN LA GARANTA A 10 AOS O 240000 KM . SIENDO EL CASO DE MI VEHCULO QUE PRESENTA ESTA FALLA POR LO QUE SEGN MI GARANTA (WARRANTY REPOR FOR SUD AMERICA ) LA TENGO PENDIENTE CON EL CDIGO (X56 ) 3.6L LEFT CILINDER HEAD EXTENDIDA POR 10 AOS O 239,850 KMSY MALA COMBUSTIN DE GASOLINA QUE LA BOTA CRUDA Y ESTO PRODUCE LA FALLA DEL CATALIZADOR POR LO CUAL LAS EMISIONES DE GASES AL AMBIENTE SON MUY TXICOS LO CUAL DAA EL MEDIO AMBIENTE . MI VEHCULO HA SIDO REVISADO POR EL CONCESIONARIO EN PERU SE HAN HECHO LAS PRUEBAS CORRESPONDIENTES Y SI VAN A ASUMIR LA REPARACIN DE ACUERDO A LA GARANTA PERO ES EL CASO QUE LA CENTRAL DE EEUU. INDICARON QUE NO HAY STOCK DEL REPUESTO HAY LISTA DE ESPERA DE MAS DE 120 CASOS EN ESPERA MIENTRAS TANTO LOS CONSUMIDORES NOS VEMOS AGRAVADOS CON EL EXCESO DE CONSUMO DE COMBUSTIBLE Y EL ECOSISTEMA DEL PLANETA AL TACHO POR LAS EMISIONES CONTAMINANTES. ES INCREBLE QUE TENGA 2 MESES EN ESPERA DE LA AUTO PARTE QUE POR DERECHO DEBEN DE REPARAR YA QUE ES UNA FALLA DE FABRICACIN Y ELLOS LA RECONOCEN . Y NO DAR RESPUESTAS SIN FECHA MIENTRAS EL MEDIO AMBIENTE SUFRE LA CONTAMINACIN SIN RETORNO . ES U CLARO ATENTADO CONTRA EL MEDIO AMBIENTE
Engine, Fuel/propulsion system, Sep 30, 2018
VEHICLE IN MOTION, BUT DECELERATING FROM HIGHER SPEED TO A STOP OR LOWER SPEED. ENGINE SHUTS OFF. NO WARNING/DASH LIGHTS COME ON EVERYTHING ELSE (RADIO, LIGHTS) CONTINUE TO WORK. THE ONLY WAY TO KNOW THE ENGINE IS NO LONGER RUNNING IS THE POWER STEERING AND POWER BRAKES DON'T WORK AND THE RPM ON THE TACHOMETER GO TO ZERO. CAR TYPICALLY WILL RE-START WITH NO ISSUE, BUT WILL ALMOST IMMEDIATELY STOP AGAIN. WHEN THE CAR SITS FOR ABOUT 15-20 MINUTES, IT'LL START RIGHT UP AND DRIVE FINE. THERE HAS NOT BEEN A PATTERN, OTHER THAN SLOWING DOWN. IT'S STALLED ON ME THE FOLLOWING TIMES AND SITUATIONS: * SLOWING DOWN TO TURN RIGHT OFF THE HIGHWAY - WAS RAINING, STARTED RIGHT UP AFTER STALL RAN FINE (2014) * SLOWING DOWN TO A COMPLETE STOP AT AN INTERSECTION, WOULD RESTART, BUT NOT STAY RUNNING. WAITED 20 MINUTES FOR TOWTRUCK AND THE VEHICLE STARTED RIGHT UP. (2016) * SLOWING TO A STOP FOR LIGHT IN TOWN, STARTED RIGHT UP, BUT WOULD NOT REMAIN RUNNING, WAITED 20 MINUTES RAN FINE (2016) * STALLED IN STOPPED TRAFFIC. STARTED RIGHT UP WAS ABLE TO DRIVE TO A PARKING LOT BUT STALLED AGAIN AND WOULD NOT RESTART FOR 15-20 MINUTES. RAN FINE ONCE STARTED AGAIN. (2017) * STALLED IN STOP AND GO TRAFFIC ON I-95 IN PHILADELPHIA. STARTED RIGHT UP AGAIN, BUT HAD TO WAIT 20 MINUTES FOR IT TO REMAIN RUNNING (03/2018) * STALLED WHEN COMING TO A STOP FOR STOP SIGN. WOULDN'T START RIGHT UP. HAD TO WAIT 15-20 MINUTES THEN IT STARTED AND RAN FINE. (09/29/2018) HAVE TAKEN TO THE JEEP DEALER ON THE THREE EARLIER OCCASIONS, HOWEVER, THEY INDICATE THAT THEY ARE UNABLE TO REPLICATE THE SITUATION AND THERE ARE NO ENGINE CODES TO REVIEW - THEREFORE THEY ARE UNABLE TO CORRECT THE SITUATION. SO I HAVE BEEN DRIVING THE VEHICLE AS IS, BUT AFTER THE LAST TWO TIMES OF THIS OCCURRING I MUST REMEDY THE ISSUE. ASSISTANCE WILL BE GREATLY APPRECIATED.
Other or unspecified, Sep 29, 2018
MY LEATHER DASH BOARD STARTED BUBBLING AND HAS NOW COMPLETELY PEELED AND SHRIVELED UP, ALSO MY CARBON FIBER DOOR AND DASH TRIM HAS FALLEN OFF.
Electrical system, Sep 24, 2018
JEEP WILL NOT START FROM EITHER USING THE KEYFOB OR ON DASH START BUTTON. VEHICLE CRANKS AND ATTEMPTS TO START. BATTERY IS NEW AND CHARGED. POSSIBLE TIPM ISSUE.
Electrical system, Other or unspecified, Sep 22, 2018
STARTER TURNS OVER BUT WONT CRANK AND LEAVES ME STRANDED. HORN GOES OFF AT RANDOM TIMES. WINDOWS AND DOOR LOCKS SOMETIMES WONT WORK. GOOGLE SAYS ITS THE TIPM. HAPPENS WHILE VEHICLE IS MOVING AND NON MOVING. HAS HAPPEND MULTIPLE TIMES.
Electrical system, Sep 22, 2018, fire
WHILE DRIVING VEHICLE, NOTICED A SMOKE SMELL OF SOMETHING BURNING. COULDN'T PUT A FINGER ON IT UNTIL LATER WHILE DRIVING THE CAR FILLED WITH SMOKE COMING FROM THE PASSENGER SIDE HEADLINER AND BURN HOLE IN LINER. PULLED OVER AND PULLED HEADLINER DOWN AND SAW FLAMES AND SMOKE. PUT FIRE OUT. CALLED DEALERSHIP AND THERE WAS A RECALL THAT HAD BEEN DONE BY THEM ON OUR VEHICLE FOR THE VANITY MIRROR ELECTRICAL PROBLEM PREVIOUS TO THIS INCIDENT. THEY TOOK OUR VEHICLE AND GAVE US A RENTAL AT THEIR EXPENSE UNTIL FURTHER INVESTIGATION OF THIS INCIDENT..
Engine, Sep 22, 2018
ENGINE FAILING WHILE DRIVING BUT I WAS ABLE TO SAFELY REMOVE VEHICLE FROM THE ROAD TO AVOID CRASH. ISSUE IS THE ENGINE ROD BEARING FAILURE. RECALL FOR SAME ISSUE CAME OUT IN 2011 BUT MY VIN WAS NOT INCLUDED. NHTSA CAMPAIGN ID NUMBER: 11V487000
Steering, Engine, Sep 20, 2018
I HAVE OWNED THIS VEHICLE FOR 3 YEARS, AND IN THAT TIME IT HAS RANDOMLY LOST ALL POWER WHILE DRIVING 5 DIFFERENT TIMES, MAKING IT HARD TO TURN OFF THE ROAD. I HAVE TO PULL OVER AND RESTART THE VEHICLE. THERE IS NO WARNING, IT JUST DIES. I AM NOT FINDING A RECALL CONCERNING THIS, BUT THERE SHOULD BE. I HAVE READ SEVERAL OTHER COMPLAINTS ABOUT THE SAME ISSUE.
Engine, Sep 18, 2018
UPON DOING REGULAR OIL CHANGE THE OIL FILTER ADAPTER CRACKED AND THE SPRING CAME OUT. THE OIL FILTER ADAPTER NOW REQUIRES REPLACEMENT. THERE IS A KNOWN SERVICE BULLETIN FOR THE PROBLEM FROM CHRYSLER. REFERENCE #09-003-13 * DATE OF ISSUE = 10/26/13
Electrical system, Engine, Sep 14, 2018
TL* THE CONTACT OWNS A 2012 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 40 MPH DOWN AN INCLINE, THE VEHICLE STALLED WITHOUT WARNING AND THERE WAS A COMPLETE LOSS OF BRAKING ABILITY. THE CONTACT MANAGED TO STOP THE VEHICLE. HANLEES CHRYSLER DODGE JEEP RAM OF NAPA (333 SOSCOL AVENUE, NAPA, CALIFORNIA 94559, (707) 690-9600) WAS MADE AWARE OF THE FAILURE AND REPLACED THE WIRING HARNESS AND EXTERNAL FUEL PUMP RELAY. THE CONTACT STATED THAT THE FAILURE RECURRED TWICE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 78,000. *TT CONSUMER STATED ENGINE QUIT AND LOSS OF POWER STEERING AND POWER BRAKES. UPDATED 11/26/18*JB
Electrical system, Other or unspecified, Engine, Sep 6, 2018
FUEL PUMP, RECALL DONE BUT NOT EFFECTIVE. ALMOST THREE TIMES A WEEK, THE JEEP GRAND CHEROKEE DOES NOT START OR STALLS RIGHT AFTER STARTING. THIS IS WHEN I AM PARKED AND WILL JUST KEEP CRANKING AND NOT START. THE DEALER WANTS TO CHARGE ME TO REPLACE THE FUEL PUMP AND DOES NOT ACKNOWLEDGE THE RECALL IS FAULTY. DRIVING ON THE HIGHWAY, THE CAR STALLED ON ME FOR NO REASON AND THEN TOOK 5 MINUTES OF CRANKING TO FINALLY START AGAIN. LUCKILY I WAS NOT IN THE MIDDLE LANE ON I95. AT FIRST IT HAPPENED ONCE OR TWICE A WEEK, NOW IT IS ALMOST EVERYDAY.
Fuel/propulsion system, Sep 5, 2018
FUEL PUMP RELAY RECALL R09 WAS PERFORMED IN 2015. RELAY THAT WAS INSTALLED DURING THE RECALL FAILED IN 2018 CAUSING CAR TO STALL IN HEAVY TRAFFIC AND FAILING TO START. CREATED A SIGNIFICANT SAFETY HAZARD AS I WAS LEFT SITTING IN THE MIDDLE OF A BUSY INTERSECTION IN HEAVY TRAFFIC. THE RECALL WAS SUPPOSED TO FIX THIS PROBLEM. RECALL WAS NOT EFFECTIVE AT SOLVING THE PROBLEM AND CHRYSLER IS NOW BILLING CUSTOMERS FOR THE PART AND LABOR THAT THE RECALL WAS SUPPOSED TO FIX.
Electrical system, Aug 22, 2018
FUEL PUMP RELAY FAILED AFTER BEING REPLACED BY RECALL. OCCASIONALLY THE CAR WOULD NOT START. MOST RECENTLY THE CAR STALLED ON ME WHILE IN TRAFFIC. THE FIRST TIME I WAS ABLE TO COAST TO THE SHOULDER AND RESTART THE CAR. THE SECOND, AND LAST TIME IT STALLED, I WAS TURNING OFF A RESIDENTIAL SIDE STREET ONTO A MAJOR 4 LANE ROAD DURING RUSH HOUR. IT STALLED IN THE INTERSECTION. I COULD NOT RESTART IT. I WAS TOLD BY MY AUTO SHOP THAT THE PART HAS NOT BEEN IMPROVED, ONLY REPLACED. THAT IS NOT A FIX!
Other or unspecified, Aug 17, 2018
A TICKING NOISE COMING FROM THE ENGINE AREA. WHEN ACCELERATING THE TICKING GETS LOUDER. HAD NOISE CHECKED BY MECHANIC AND IT WAS THE LIFTER AND ROCKER ARM. HAD SOME REPLACED, THIS WOULD BE THE THIRD TIME. I HAVE A 3.7 ENGINE V6 GRAND CHEROKEE AND FOUND THAT DODGE HAS A RECALL FOR THE CHARGER, WHICH IS THE SAME COMPANY.
Electrical system, Other or unspecified, Engine, Aug 16, 2018
THE AUTOMATIC CHARGING SYSTEM LIGHT CAME ON 2 HOURS INTO DRIVING NORTH ON THE HIGHWAY TO WISCONSIN FROM CHICAGO. THERE WAS NO HUMAN ACTION THAT CORRELATED WITH THE LIGHT COMING ON. IT SIMPLY CAME ON WHEN GOING CONSISTENT SPEED ON THE HIGHWAY IN NO TRAFFIC. I LEARNED FROM THE DRIVER'S MANUAL THAT THIS MOST LIKELY MEANT THAT THE ALTERNATOR HAD FAILED AND I NEEDED TO GET ASSISTANCE IMMEDIATELY. I TOOK THE CAR INTO A REPAIR SHOP ON A THURSDAY WHERE IT WOULD REMAIN FOR 10 DAYS AS THINGS BEGAN TO UNFOLD. THE EMPLOYEES OF THE REPAIR SHOP COULD IDENTIFY NO FAULT IN THE ALTERNATOR AFTER THOROUGH INSPECTION AND DRIVING TESTS. THE WARNING LIGHT HAD TURNED OFF. HOWEVER, AFTER IT HAD BEEN CLEARED OF ALL INSPECTION AND TURNED ON, THERE WAS AN ENORMOUS FAILURE IN THE CAR CAUSING IT TO SMOKE. WITHOUT WARNING, THE ALTERNATOR CAUSED SUCH A MASSIVE SHORT THAT IT NOT ONLY FAILED ITSELF, BUT ALSO BROKE THE CAR'S ENGINE COMPUTER. I COME TO FIND OUT THAT THERE WAS A RECALL BY CHRYSLER (T36) FOR THIS SPECIFIC ISSUE AND INCLUDED 2012 JEEP GRAND CHEROKEE'S. I WAS NEVER MADE AWARE OF THIS RECALL BUT THERE IS NO QUESTION THAT THIS FAILURE IS SPECIFIC TO THE MANUFACTURING ERRORS BY CHRYSLER JEEP. THERE HAVE BEEN A TOTAL OF 10 RECALLS ON THE 2012 JEEP GRAND CHEROKEE, 3 OF WHICH HAVE BEEN SPECIFIC TO THIS VEHICLE, AND CLEARLY, NOW A 4TH. THIS COULD HAVE BEEN A BEEN AN INCREDIBLY DANGEROUS SITUATION AND THE FAILURE BY CHRYSLER TO NOTIFY ME OR INCLUDE MY VEHICLE IN THEIR RECALL IS PREPOSTEROUS. I HAVE DOCUMENTATION REGARDING REPAIR AND CLAIMS ATTACHED. MORE INFO AND CLAIM DOCUMENTS AVAILABLE UPON REQUEST.
Air bags, Seat belts, Aug 16, 2018
SEAT BELT LIGHT AND AIR BAG LIGHT IS ON AND WONT GO OFF. WARNING SOUND WONT STOP RINGING.
Electrical system, Exterior lighting, Engine, Aug 13, 2018, fire
TAKATA RECALL MY VISOR CAUGHT FIRE WHILE I WAS DRIVING, VEHICLE SHAKES WHEN STOPPED, CHECK ENGINE LIGHT REMAINS ON AFTER NUMEROUS MAINTENCE CHECK UPS