2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints
802 reports, newest first.
Fuel/propulsion system, Mar 13, 2020
MY WIFE 'KENDRA' WAS DRIVING THE SAID VEHICLE WHICH IS HER EVERY DAY VEHICLE TO A DOCTORS APPOINTMENT ON FEB. 7, 2020 AND THE FUEL PUMP RELAY SWITCH SHUT THE FUEL OFF CAUSING 5HE VEHICLE TO STALL AS WIFE WAS ATTEMPTING TO DRIVE THROUGH A 6 LANE BUSY INTERSECTION. WIFE WAS TERRIFIED BECAUSE SHE COULDN'T MANEUVER VEHICLE TO SAFETY LEAVING HER STUCK WITH CARS TRAVELING AT 45-50 MPH THROUGH THE INTERSECTION AND SHE COULDN'T SAFELY EXIT THE VEHICLE. SHE CALLED ME FOR HELP AND AS I WAS ON THE PHONE WITH HER TWO BARELY MISSED HER WITH SCREECHING BRAKES AND HER SCREAMING. I WAS 2 MINUTES FROM HER AND AS I WAS APPROACHING THE VEHICLE STARTED. WE BROUGHT THE VEHICLE HOME AND I IMMEDIATELY CALLED CHRYSLER ABOUT THE ISSUE BECAUSE I HAD ALREADY ATTEMPTED TO GET THE RECALL FIXED BUT THEY (ROCKWALL DODGE) SAID THE RECALL PART ISN'T AVAILABLE PRIOR TO THIS INCIDENT. CHRYSLER SAID I COULD TAKE THE VEHICLE TO ROCKWALL DODGE WHERE THEY COULD DO A 'TEMPORARY' FIX, WHATEVER THAT IS. THAT WAS FEB 7 2020 AND I'M IN A RENTAL WITH NO FIX OR 'TEMPORARY' FIX, THAT I CALL BS. THIS VERY DANGEROUS FOR VEHICLE OWNERS AND MAY CAUSE A DEATH OR SERIOUS INJURY TO MOTORISTS. MY WIFE HAS TO DRIVE OVER A 4 MILE BRIDGE 4 LANES EAST AND 4 LANES WEST WITH ONLY AN OUTSIDE SHOULDER BETWEEN ROWLETT AND ROCKWALL TX WITH SPEED THAT VARY BETWEEN 70-90 MPH, IF IT WAS TO STALL THERE SHE'S VERY LIKELY TO BE HURT BAD OR KILLED. TO THIS DATE NO 'TEMPORARY' FIX AND NOW CHRYSLER AND ROCKWALL DODGE ARE TRYING TO MAKE ME PAY FOR A RENTAL. PLEASE PUT PRESSURE ON THEM TO RESOLVE THIS BEFORE THERE IS LOSS OF LIFE.
Electrical system, Fuel/propulsion system, Mar 11, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT STATED WHILE DRIVING 70 MPH, THE RPM REVVED UP HOWEVER, THE VEHICLE STARTED TO DECELERATE. THE CONTACT STATED NO WARNING LIGHT WAS ILLUMINATED. THE CONTACT WOULD STOP THE VEHICLE AND RESTART THE VEHICLE HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO LARRY H. MILLER CASA CHRYSLER JEEP LOCATED AT (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114), WHO THE CONTACT STATED EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER HAD NOT BEEN INFORMED OF FAILURE. PARTS DISTRIBUTION DISCONNECT. THE FAILURE MILEAGE WAS 60,000. (RECALL RELATED INCIDENT) TS
Electrical system, Mar 9, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO START THE VEHICLE, THE VEHICLE FAILED TO START. THE BATTERY WAS REPLACED HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS TAKEN TO CHRYSLER DODGE JEEP OF PARAMUS LOCATED AT (315 NJ-4, PARAMUS, NJ 07652) WHERE THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE PERSISTED. THE CONTACT THEN RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000(ELECTRICAL SYSTEM) HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE DEALER WAS CONTACTED AND CONFIRMED THAT THE PART WERE NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS NOTIFIED BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 95,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Electrical system, Engine, Fuel/propulsion system, Mar 9, 2020
MY 2013 JEEP GRAND CHEROKEE LAREDO 4X4 HAS RANDOMLY BUT CONTINUOUSLY STALLED OR HASN'T STARTED UP SUCCESSFULLY FOR THE PAST YEAR THAT I HAVE OWNED IT. THIS HAS CAUSED MUCH STRESS, ANXIETY, AND INCONVENIENCE FOR ME, MY WIFE AND YOUNG DAUGHTER. WE LIVE WITH THE CONSTANT FEAR OF BEING LEFT STRANDED THROUGHOUT OR OWN CITY OR WORST YET STRANDED OUT OF TOWN DURING FAMILY ROAD TRIPS. THIS IS COMPLETELY UNACCEPTABLE AND UNDESIRABLE AS LOYAL JEEP VEHICLE OWNERS OF SEVERAL DIFFERENT JEEP MODELS INCLUDING TWO JEEP PATRIOTS AND ONE JEEP LIBERTY. THIS PAST FRIDAY I WAS UNABLE TO START UP MY JEEP TO GO TO WORK AND WAS LEFT STRANDED IN MY GARAGE. I HAD TO MISS WORK THAT DAY AND HAVE THE JEEP TOWED TO A LOCAL AUTHORIZED DEALERSHIP WHERE IT IS STILL PARKED FOUR DAYS LATER UNABLE TO START UP AND IS UNDIAGNOSED OR REPAIRED. THIS IS CAUSING ME AND MY FAMILY MUCH FINANCIAL HARDSHIP DUE TO MY WIFE AND I HAVING TO ALTERNATE MISSING WORK OR TRYING TO BORROW A SPARE VEHICLE FROM OTHER FAMILY MEMBERS. I HOPE TO HAVE A REMEDY AS SOON AS POSSIBLE BY THE MANUFACTURER AS THIS ISSUE AND SUBSEQUENT RECALL HAS BEEN IN EFFECT SINCE LAST YEAR 2019. I HOPE THAT THIS COMPLAINT DOES NOT FALL ON DEAF EARS AND THAT A SOLUTION IS DEVELOPED AND PROVIDED TO ME AND MY FAMILY RIGHT AWAY.
Fuel/propulsion system, Mar 8, 2020
FUEL PUMP DELAY. CAR ACTS IN START MOOD BUT DOES NOT DO COMPLETE START. DELAYED MOOD. THIS HAPPENS IN PARK MOOD. HAS NOT HAPPENED WHILE I'M DRIVING... YET. WHEN WILL A REPAIR BECOME AVAILABLE?
Fuel/propulsion system, Mar 4, 2020
MY VEHICLE IS ALREADY PART OF A RECALL ISSUED 11/14/2019. THE COMPANY STILL HAS NO REPAIR FOR THIS RECALL, I HAVE A HARD TIME FIGURING OUT HOW THIS IS REASONABLE FOR A COMPANY TO TAKE THIS LONG TO SOLVE A PROBLEM DO I HAVE ANY RECOURSE IN THIS ISSUE? (RECALL RELATED INCIDENT) TS
Engine, Feb 26, 2020
CAR STALLS WITHOUT WARNING ON THE HIGHWAY. THIS HAS HAPPENED 8 TIMES IN THE PAST YEAR. RECALL WAS ISSUED NOVEMBER 2019 WITH A TEMP FIX. I RECEIVED THE TEMP FIX IN JANUARY 2020. I HAD ANOTHER STALLING INCIDENT ON THE HIGHWAY FEB 11 2020. THE CAR HAS BEEN AT THE DEALERSHIP SINCE. JEEP/CHRYSLER HAS BEEN LESS THAN HELPFUL.
Electrical system, Feb 24, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER THE RECALL REMEDY WAS NOT YET AVAILABLE. THE CONTACT FELT THAT THE MANUFACTURER EXCEEDED AN UNREASONABLE AMOUNT OF TIME. THE VEHICLE WAS TAKEN TO PINE BELT CHRYSLER JEEP DODGE RAM LOCATED AT NEW JERSEY 88, 1400 OCEAN AVE, LAKEWOOD, NJ 08701 BUT THE RECALL REMEDY WAS UNABLE TO BE PERFORMED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT DID NOT EXPERIENCE A FAILURE WITH THE VEHICLE. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Engine, Feb 20, 2020
THE ENGINE OIL COOLER DETERIORATES AND BRAKE LEAVING YOU STRANDED ON A POODLE OF OIL AND WATER WITHOUT ANY NOTICE WHATSOEVER OTHER THAN A GREAT SUPERHEATING CONDITION THAT WILL LEAD TO COMPLETE MOTOR FAILURE AND POSSIBLE FIRE WHILE ON THE HIGHWAY WHILE ON MY WAY TO BRINGING MY GRANDKIDS TO SCHOOL.
Engine, Fuel/propulsion system, Feb 6, 2020
A FUEL PUMP RELAY FAILURE CAN RESULT IN A STALL CONDITION IF THE VEHICLE IS RUNNING OR A NO-START CONDITION IF NOT RUNNING. I USE CURRENTLY MY CAR FOR WORKS MATTER. I WAS VERY KIND AND I AM VERY AFRAID TO USE THE CAR AND THIS PREVENTED ME FROM BEING LATE IN MY PERSONAL AFFAIRS ANN I AM EMOTIONALLY AFFECTED BECAUSE UP TO THE MOPARS DOES NOT HAVE SOLUTION.
Fuel system, Diesel, Electrical system, Feb 5, 2020
TL* THE CONTACT'S PARENTS OWN A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 70 MPH, THE VEHICLE LOST MOTIVE POWER AND STALLED WITHOUT WARNING. THE VEHICLE WAS RESTARTED AND DRIVEN TO BLAKE FULENWIDER CHRYSLER, DODGE, JEEP LOCATED AT (305 16TH STREET, SNYDER, TX 79549), WHERE IT WAS DETERMINED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOTIFIED OF THE FAILURE AND A CASE WAS FILED. THE APPROXIMATE FAILURE MILEAGE WAS 75,000.
Electrical system, Feb 4, 2020
TL* THE CONTACT CALLED ON BEHALF OF HER DAUGHTER WHO OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE ATTEMPTING TO PARK THE VEHICLE, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT STATED THAT THE VEHICLE ALSO EXPERIENCED AN INTERMITTENT FAILURE TO START. THE VEHICLE WAS TAKEN TO (ACADIANA DODGE CHRYSLER JEEP RAM FIAT 1700 SW EVANGELINE THRUWAY, LAFAYETTE, LA 70508) WHERE THE TOTALLY INTEGRATED POWER MODULE (TIPM) AND THE FUEL PUMP RELAY WERE REPLACED ON MULTIPLE OCCASIONS HOWEVER, THE FAILURE PERSISTED. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PARTS FOR THE RECALL REPAIR WAS NOT YET AVAILABLE. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 67,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE. (RECALL RELATED INCIDENT) TS
Engine, Feb 3, 2020
AUTO MECHANIC SAYS THAT THE 5TH CYLLINDER IN THIS JEEP GRAND CHEROKEE HEMI ENGINE IS PRONE TO FAIL. PROBABLY MANUFACTURER DEFECT. THE FIFTH CYLINDER MISFIRE CAUSED CYLINDER TO DETERIORATE AND LEAK METAL INTO ENGINE CAUSING FAILURE. THE CAR STALLED WHILE DRIVING ON A BUSY ROAD IN JACKSONVILLE FLORIDA..
Suspension, Feb 3, 2020
VEHICLE WAS STATIONARY, SITTING IN PARKING LOT AFTER DRIVING ON HIGHWAY FOR 4 HOURS. AIR BAG SUSPENSION EXPLODED, CAUSING VERY LOUD NOISE AND VEHICLE SUSPENSION TO DROP TO ALMOST THE TIRE. VEHICLE INOPERABLE AFTER INCIDENT. VERY HAZARDOUS TO BE NEAR WHEN AIR BAG SUSPENSION POPPED/EXPLODED.
Electrical system, Fuel/propulsion system, Jan 29, 2020
MY 2013 GRAND CHEROKEE HAS HAD THE STALLING ISSUE SINCE I BOUGHT IT IN DEC. 2016. IN 2017 AFTER REPLACING TIPM & FUEL-PUMP AT OUR EXPENSE, VEHICLE CONTINUED TO STALL & NEITHER JEEP NOR THE DEALERSHIP WOULD DO ANYTHING OTHER THAN CHANGE THE PART. WE FILED WITH NCDS, & THE ARBITRATOR DID NOT PURSUE THE CASE & CHRYSLER RESPONDED THAT THE VEHICLE WAS 'OPERATING AS INTENDED'. I HAVE ELECTRONIC COPIES OF THOSE DOCUMENTS. SINCE THE OFFICIAL RECALL WAS ISSUED, MY CAR HAS BEEN IN THE SHOP 3-4 TIMES & CONTINUES TO SHUT OFF MULTIPLE TIMES DAILY OR EVERY OTHER DAY. IT FAILED & WOULD NOT START DEC. 2019 SO I TOOK IT IN & GOT IT BACK A WEEK LATER. THEY CLAIMED MY BATTERY WAS DEAD & WOULD NOT HOLD CHARGE. HOWEVER, THE DAY BEFORE IT WOULDN'T START, I'D DRIVEN IT BACK FROM DALLAS TO LAFAYETTE, LA W NO STALL. I'D ALSO DRIVEN IT AROUND THE MORNING IT STOPPED WORKING SO I AM NOT UNDERSTANDING THAT, BUT PAID FOR THE REPAIRS & A COUPLE WEEKS LATER, IT FAILED AGAIN. IT'S MY UNDERSTANDING THE FUEL PUMP HAS BEEN REPLACED TWICE SINCE MY VISIT IN DECEMBER. I TOOK IT IN ON JAN. 20TH FOR THE STALLING & GOT IT BACK ON THE 21ST IN THE AFTERNOON. LESS THAN 24 HRS LATER, IT STALLED AGAIN. I CALLED THE DEALERSHIP ALL LAST WEEK TO REPORT THE DAILY STALLS & WENT BACK IN THIS PAST MONDAY, THE 27TH, AFTER THEY DID NOT RETURN MY CALLS TO SCHEDULE AN APPOINTMENT. IT STALLED THERE IN THE DEALERSHIP PARKING LOT, & THEY GOT A TECH TO RUN THE CODES & IT CAME BACK AS THE RECALL PART. THEN THEY RAN SPECIFIC DIAGNOSTICS PER FCA'S REQUEST & SAID THEY COULDN'T DUPLICATE IT. SINCE MONDAY, IT HAS STALLED TWICE SO FAR TODAY, ON WEDNESDAY. THE CAR HAS STALLED WHILE IDLING WITH MY FOOT ON THE BRAKE, WHILE DRIVING IT, AND UPON START IT WILL IMMEDIATELY DIE AFTER CRANKING UP. THE ISSUE IS INTERMITTENT & POSES A HUGE SAFETY RISK FOR MYSELF & OTHERS WHEN IT STALLS IN-OPERATION.
Fuel/propulsion system, Jan 24, 2020
I HAD THE ORIGINAL RECALL DONE FOR THE FUEL PUMP RELAY, AFTER JUST OVER 2 YEARS IT STOPPED WORKING AND WHEN IT DOESN'T WORK THE CAR CAN'T START. THEY TOLD ME THAT I HAD THE RECALL DONE AND IT WAS MORE THAN 2 YEARS, I WAS NO LONGER COVERED. I HAVE REPLACED IT TWICE ALREADY SINCE THEN. I JUST RECEIVED A LETTER FROM JEEP AND THEY HAVE PUT A SECOND RECALL ON THIS PART. HOWEVER THEY DON'T HAVE THE PART WHICH IS ABOUT $10 AND THE CAR WILL NOT START WITHOUT IT. I CALLED THE DEALERSHIP AND MAIN COMPANY AND WAS TOLD IF I HAVE A PROBLEM STARTING OR STALL WHILE DRIVING I AM TO HAVE IT TOWED TO THE NEAREST DEALERSHIP AND THEY WILL LOOK AT IT AND EVALUATE THE PROBLEM AND IF THE RELAY IS THE PROBLEM THEY WILL REPAIR IT WITH AN OVER THE COUNTER PART AND WILL CALL ME WHEN THE DEALERSHIP PART COMES IN. I ASKED HOW LONG IT WOULD TAKE TO EVALUATE MY CAR IF IT WAS TOWED IN TO BE FIXED. NO ONE COULD GIVE ME AN ANSWER. ONLY SAYING ONCE THEY LOOK AT IT AND FIGURE OUT THE PROBLEM THEN I WOULD BE NOTIFIED. HERE IS A QUOTE FROM THE LETTER THEY SENT ME ' A VEHICLE ENGINE STALL WHILE DRIVING CAN CAUSE A VEHICLE CRASH WITHOUT PRIOR WARNING '. SO MY QUESTION IS, IS THIS CAR SAFE TO DRIVE AS IS, AND IF NOT WHAT ARE MY CHOICES. THEY HAVE NO ANSWER FOR THIS. I AM INFORMING YOU OF THIS PROBLEM, THEY DIDN'T OFFER A RENTAL CAR WHEN I SAID WHAT DO I DO WITH THIS SITUATION. A $10 PART AND THEY DON'T HAVE ANY, I KEEP 2 REPLACEMENTS IN THE GLOVE BOX IN CASE MY CAR DOESN'T START BUT I DIDN'T KNOW THE CAR CAN JUST STALL WHILE DRIVING. THAT IS VERY DANGEROUS FOR EVERYONE THAT OWNS ONE OF THESE VEHICLES AND THE CARS AROUND THEM. IT'S A DISGRACE AND I THINK THEY KNEW ABOUT THIS PROBLEM AND DIDN'T PREPARE TO HAVE THE PARTS READY FOR THIS PROBLEM. I JUST HOPE NO ONE DIES (RECALL RELATED INCIDENT) TS
Structure, Jan 22, 2020
I BOUGHT MY JEEP LAST YEAR SOMETIME IN TOWARDS THE END OF MARCH. IT WAS TOWARDS THE MIDDLE OF THE SUMMER I STARTED TO NOTICED THE LEATHER ON MY FRONT DASHBOARD STARTING TO LIFT AND BUBBLE IN SOME AREAS. BY THE END OF THE SUMMER U HAVE MASSIVE AREAS THAT ARE STARTING TO BUNCH UP ALL OVER MY DASHBOARD. AS I STARTED TO LOOK THE PROBLEM UP DUE TO IVE NEVER SEEN A DASHBOARD DO THIS BEFORE. IVE COME TO LEARN THIS IS A ISSUE ON ALOT OF JEEPS MY YEAR AND JEEP IS DOING NOTHING ABOUT IT. I BROUGHT IT TO A UPHOLSTERY SHOP AND THEY ALSO SAID THEY HAVE SEEN THIS ALOT ON THE JEEP OF MY YEAR AND THAT JEEP WONT DO ANYTHING TO FIX IT. THEN THE SHOPS SAYS ITS GONNA COST ALMOST 4-6 THOUSAND TO REPAIR DUE TO THE LEATHER ON THE DASH IS SHRINKING AND THAT THEY WOULD HAVE TO REPLACE THE WHOLE DASHBOARD.
Electrical system, Jan 15, 2020
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE UNDER NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE CONTACT CALLED NYLE MAXWELL PRE-OWNED SUPERCENTER LOCATED AT 13817 N RESEARCH BLVD, AUSTIN, TX 78750 WHERE HE WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE CONTACT HAD SPOKEN WITH THE MANUFACTURER WHERE HE WAS PROVIDED WITH THE SAME INFORMATION AS THE DEALER. THE CONTACT HAD EXPERIENCED THE FAILURE WHERE THE VEHICLE WOULD SHUT OFF WITHOUT WARNING AT VARIOUS SPEEDS INTERMITTENTLY. HE HAD TAKEN THE VEHICLE TO THE SAME DEALER PRIOR WHERE HE WAS INFORMED THAT THEY WERE UNABLE TO DUPLICATE THE MATTER OR REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Electrical system, Jan 13, 2020, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) HOWEVER, THE PART FOR THE RECALL REPAIR WAS UNAVAILABLE. THE CONTACT STATED THE MANUFACTURER HAD EXCEEDED A REASONABLE AMOUNT TIME FOR THE RECALL REPAIR. THE CONTACT STATED THAT AFTER BEING STOPPED AT LIGHT, THEN ACCELERATING APPROXIMATELY 10 MPH INTO AN INTERSECTION WHEN THE VEHICLE SUDDENLY STALLED HALFWAY INTO THE INTERSECTION. THE CONTACT ATTEMPTED TO PRESS THE START BUTTON ON THE VEHICLE, HOWEVER, THE VEHICLE FAILED TO START. THE CONTACT HAD TO ALLOW THE VEHICLE TO COAST TO THE SIDE OF THE ROAD WHERE THEY PLACED VEHICLE IN THE PARK POSITION. THE CONTACT'S WIFE NOTICED THAT SMOKE WAS COMING FROM UNDER THE HOOD OF THE VEHICLE. THE CONTACT WAS ABLE TO GET HIMSELF, HIS WIFE, AND CHILD OUT OF THE VEHICLE. THE CONTACT OPENED THE HOOD OF THE VEHICLE AND NOTICED THE VEHICLE HAD CAUGHT ON FIRE. THE FIRE DEPARTMENT WAS CALLED AND PUT OUT THE FIRE. A POLICE AND FIRE DEPARTMENT REPORT WERE FILED. THE VEHICLE WAS TOWED. THE CONTACT STATED THAT THEY HAVE HAD COMPLICATIONS DUE TO INHALING A LARGE AMOUNT OF SMOKE, HOWEVER, THE CONTACT HAD NOT RECEIVED MEDICAL ATTENTION AS OF YET. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE AND OPENED A CASE REGARDING THE MATTER WITH THE CASE NUMBER: [XXX]. THE APPROXIMATE FAILURE MILEAGE WAS 144,000. VIN TOOL CONFIRMS REMEDY NOT YET AVAILABLE. *DT INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Other or unspecified, Jan 7, 2020
MY CAR STALLED OUT ON A TURN AND I COULD NOT MOVE THE STEERING WHEEL. I ALMOST HIT A CAR DUE TO THIS. JEEP HAS AN OPEN BUT UNFIXABLE RECALL ON THE VEHICLE. I HAVE SPOKEN TO NUMEROUS PEOPLE AT CHRYSLER, MOPAR, AND DEALERSHIPS. THEY WILL NOT HELP. BASICALLY, TOLD ME THE FIX MAY OR MAY NOT HELP, BUT IT'S A TEMPORARY ONE. THERE IS NO REAL FIX TO IT. I AM TOO SCARED TO DRIVE MY CAR NOW. I CANNOT DRIVE MY CAR KNOWING THAT IT CAN STALL OUT (AS IT ALREADY HAS), WHAT IF I HIT SOMEONE AND HURT MY FAMILY OR SOMEONE ELSE. SO PRETTY MUCH, THEY HAVE AN OPEN RECALL BUT WILL NOT HELP AND THERE IS NO FIX TO IT.
Seats, Jan 5, 2020
THE HEADREST SAFETY FEATURE MALFUNCTIONED AND DEPLOYED INCORRECTLY. IT DEPLOYED DURING NORMAL USE OF THE VEHICLE AND NOT DURING AN ACCIDENT. THERE WAS NO IMPACT TO THE VEHICLE WHEN IT DEPLOYED, THE VEHICLE WAS NOT EVEN IN MOTION. THERE IS CLEARLY A MANUFACTURING DEFECT AND THERE SHOULD BE A RECALL ON THIS PRODUCT. MY WIFE AND I ARE WORRIED ABOUT THE OTHER HEADREST DEPLOYING WHILE WE ARE DRIVING AND CONCERNED ABOUT OUR SAFETY. WE WERE IN TAMPA, FL WHEN THIS HAPPENED AND REPORTED THE INCIDENT TO CHRYSLER BUT THEY DIDN'T SEEM CONCERNED, DESPIT ACKNOWLEDGING THE DANGER THIS COULD CAUSE WHILE DRIVING.
Air bags, Dec 27, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 19V813000 (AIR BAGS). THE MANUFACTURER WAS CALLED AND CONFIRMED THAT THERE WERE NO RECALL PARTS AVAILABLE. IN ADDITION, THE MANUFACTURER SUGGESTED THAT THE CONTACT CONTINUE TO DRIVE THE VEHICLE AND DECLINED A LOANER VEHICLE. AN UNKNOWN LOCAL DEALER WAS CONTACTED AND INFORMED THAT THEY WOULD CALL THE CONTACT WHEN THE PART BECOMES AVAILABLE. THE CONTACT WAS CONCERNED DUE TO HER WARNING LIGHT ILLUMINATING AND IT COULD RESULT INTO A CRASH AS SPECIFIED ON THE RECALL SAFETY RISK. IT WAS UNKNOWN WHICH SPECIFIC WARNING LIGHT WAS ON. THE FAILURE MILEAGE WAS UNKNOWN. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Engine, Dec 26, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START WHEN ATTEMPTING TO DRIVE. ALSO, THE EPC WARNING INDICATOR ILLUMINATED AND THE ELECTRONIC THROTTLE FAILED. THE VEHICLE WAS NOT TAKEN TO A DEALER OR AN INDEPENDENT MECHANIC FOR DIAGNOSTIC TESTING. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE FAILURE MILEAGE WAS 72,000. (RECALL RELATED INCIDENT) TS
Seats, Dec 19, 2019
THE HEADREST POPPED OPEN. I JUST CAME OUT ONE MORNING AND IT HAD SPLIT. THIS IS APPARENTLY A SAFETY DEVICE. SERVICE DEPARTMENT WAS NO HELP SAID HEADREST MUST BE REPLACED WILL COST ABOUT $1000. THIS SHOULD BE A RECALL ITEM.
Fuel system, Gasoline, Electrical system, Dec 17, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE FUEL PUMP DID NOT PUMP FUEL. THE VEHICLE WAS RESTARTED A COUPLE OF TIMES TO GET THE FUEL PUMP TO WORK. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO IVERSON CHRYSLER DODGE JEEP RAM HURON (605-352-8686, LOCATED AT 101 2ND ST SW, HURON, SD) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP RELAY NEEDED TO BE REPLACED. THE TECHNICIAN ALSO CONFIRMED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM), BUT THE PART WAS ON BACKORDER. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.