2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints
802 reports, newest first.
Electrical system, Dec 16, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED AN UNKNOWN RECALL NOTIFICATION REGARDING THE ELECTRICAL SYSTEM. THE VEHICLE WAS TAKEN TO TOM O'BRIEN CHRYSLER JEEP DODGE RAM GREENWOOD (750 U.S. 31 N, GREENWOOD, IN 46142, (317) 881-6791), BUT THE PARTS TO DO THE REPAIR WERE NOT AVAILABLE. THE CONTACT STATED THAT THE VEHICLE SEIZED WITHOUT WARNING. THE VEHICLE WAS TOWED TO THE DEALER, WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND CONFIRMED THAT THE PARTS WERE AVAILABLE. THE FAILURE MILEAGE WAS APPROXIMATELY 180,000. *LN (RECALL RELATED INCIDENT) TS THE CONSUMER STATED WANTED TO REIMBURSED FOR THE COST OF RENTAL CAR. *TR *LN *JB *LN*JB
Fuel/propulsion system, Dec 12, 2019
VEHICLE WOULD NOT START ON 06 DEC 2019; WAS ATTEMPTING TO START BUT KEPT MAKING SPUTTERING AND SCRATCHING NOISES. AC POWER WORKS. TOWED TO DEALERSHIP AND DECODED AS A FUEL PUMP RELAY (AS STATED IN RECALL WE JUST RECEIVED!!) DEALERSHIP REFUSED TO FIX PER RECALL.
Electrical system, Dec 10, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 19V813000 (ELECTRICAL SYSTEM) AND STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME TO REPAIR THE VEHICLE. MARK CASA CHRYSLER JEEP (9733 COORS BLVD NW, ALBUQUERQUE, NM 87114) CONFIRMED PARTS WERE NOT AVAILABLE TO PERFORM THE RECALL REPAIR. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 140,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.
Electrical system, Dec 10, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ONCE SHE PUSHED THE START BUTTON, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT WOULD HAVE TO TURN THE VEHICLE OFF AND BACK ON IN ORDER FOR IT TO RETURN TO NORMAL THE FAILURE WAS INTERMITTENT. CAPE CORAL CHRYSLER DODGE JEEP RAM (2200 NE PINE ISLAND RD, CAPE CORAL, FL 33909, (239) 500-0000) WAS CONTACTED AND CONFIRMED THAT THE PARTS WERE NOT AVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS REPAIRED IN 2015-2017 PER THE RECALL, BUT THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED. THE FAILURE MILEAGE WAS 70,000.
Engine, Dec 5, 2019
EVERY MORNING WHEN I START MY VEHICLE TO GO TO WORK. I NEED TO CRANK IT OVER AND OVER AGAIN UNTIL AT SOME POINT IT STARTS. I WENT FOR SERVICE FOR RECALLS IN MY VEHICLE IN SEPTEMBER 2019. I WAS TOLD THE PART WAS NOT AVAILABLE FOR THE FUEL PUMP RELAY RECALL, R09. EVEN THOUGH THE APPOINTMENT WAS SET WITH THE PARTS IN STOCK. I NEVER RECEIVED A CALL BACK AND NOW I AM EXPERIENCING THIS INCONVENIENCE EVERYDAY. (RECALL RELATED INCIDENT) TS
Fuel/propulsion system, Nov 21, 2019
I WAS DRIVING ON THE CAPITAL BELTWAY 495 IN MARYLAND WHEN ALL THE LIGHTS IN MY CAR CAME ON AND THEN TURNED OFF. AFTER THAT MY CAR COMPLETELY STOPPED ACCELERATING, MY CHECK ENGINE LIGHT CAME ON AS WELL AS THE ABS LIGHT AND A LIGHTNING BOLT LIGHT WHERE MY SPEED IS DISPLAYED STARTED FLASHING. I WAS ABLE TO GET TO THE SHOULDER OF THE ROAD AFTER ALMOST GETTING REAR ENDED. WHEN I TRIED TO TURN MY CAR BACK ON ALL OF THE LIGHTS KEPT FLASHING AND THE ENGINE WOULDN'T TURN OVER. AFTER ABOUT 30 MINUTES ALL THE LIGHTS WENT OUT AND MY CAR WAS FINALLY ABLE TO START. OFF AND ON MY CAR KEEPS TELLING MY TO CHECK MY GAS CAP EVEN THOUGH I'VE REPLACED IT AND IT'S ALWAYS ON THERE TIGHTLY.
Seats, Nov 21, 2019
THE HEADREST ON MY JEEP GRAND CHEROKEE VIOLENTLY POPPED (EXPLODED) WHILE DRIVING WITHOUT CAUSE. WHEN THIS HAPPENED IT PRODUCED A LOUD STARTLING NOISE AND STRUCK MY DAUGHTERS HEAD. THE VEHICLE WAS TRAVELING STRAIGHT AT ABOUT 25 MPH ON A CITY STREET WHEN THIS HAPPENED. AN INTERNAL PLASTIC MECHANISM IN THE HEADREST APPEARS TO HAVE BROKEN AND NOW THE HEADREST IS PERMANENTLY IN THE POPPED POSITION.
Electrical system, Other or unspecified, Nov 17, 2019
THE PROBLEM STARTED WITH THE KEY FOB, AFTER LOCKING THE CAR THE DOORS WOULD UNLOCK AND LOCK AGAIN WITH OUT MY CONTROL. THEN MORE ELECTRICAL ISSUES OCCURRED, THE LIGHTS FLICKERED, THE REAR CAMERA STOPPED WORKING, AND THEN DRIVING THE CAR EVENTUALLY THE POWER STEERING WENT OUT AND IT WAS DANGEROUS AS I WAS DRIVING ON THE 405 FREE WAY AND I WAS UNABLE TO PULL OVER WITH OUT POWER STEERING.
Seats, Nov 13, 2019
RIGHT FRONT "ACTIVE" HEADREST, WHICH IS PART OF THE SUPPLEMENT RESTRAIN SYSTEM, FAILED AT 59,000 MILES FOR NO REASON. THE PLASTIC LATCH JUST BROKE; APPEARS TO BE TOO SMALL. CAR WAS NOT BEING DRIVEN AT THE TIME THE HEADREST FAILED. REPLACEMENT COST $900.
Power train, Nov 1, 2019
WHEN AT A STOP AND THEN ACCELERATE THERE IS A LARGE CLICKING NOISE-LIKE SOMETHING ISN'T CATCHING-I AM TOLD I NEED A NEW DRIVE SHAFT-WHICH ARE ON BACK ORDER FOR 3 MONTHS-
Power train, Oct 29, 2019
I HAVE A 2013 JEEP GRAND CHEROKEE LIMITED 4X4 AND HAD A TICKING NOISE WHEN STARTING THE VEHICLE AND TURNING IT OFF THAT COMES AND GOES AWAY. WE HAVE HAD IT DIAGNOSED TO BE THE TRANSFER CASE MODULE AND WHEN RESEARCHING TO SEE IF I CAN BUY THE PART, I WAS ADVISED IT'S ON A NATIONAL BACKORDER WITH THE DEALER AND AFTERMARKET. ALSO WHILE RESEARCHING, SAW MULTIPLE REPORTS STATING THAT WHEN THIS HAPPENED THE CAR STALLS WHILE DRIVING MULTIPLE TIMES AND MAKES THE VEHICLE UNSAFE TO DRIVE. MY VEHICLE IS USED FOR WORK AND DRIVEN ALL DAY ON THE FREEWAY. I'VE ALSO READ THAT THERE ARE NO WARNING SIGNS AND THEN IT'S BLOWN OUT AND UNABLE TO BE DRIVEN UNTIL FIXED. I WORRY ABOUT DRIVING THE VEHICLE AT ALL AS I DON'T WANT IT STALLING ON THE HIGHWAY OR ANYWHERE ELSE. I WORRY IT WILL CAUSE AN ACCIDENT I CAN'T PREVENT AS THE VEHICLE MAY JUST SUDDENLY STALL IN THE MIDDLE OF DRIVING. BEEN A REOCCURRING ISSUE FOR MYSELF FOR ABOUT A MONTH OR TWO.
Electrical system, Engine, Fuel/propulsion system, Oct 16, 2019
TRIED TO START MY JEEP IT WOULDN'T START. I USED THE PUSH BUTTON. I WAITED A FEW HRS AND TRIED AGAIN. SAME ISSUE. TRIED MY REMOTE START. STARTED UP. NEXT DAY USED THE PUSH START, STARTED UP NO PROBLEM, ON THE HIGHWAY (95) THE TRUCK WAS HESITATING WHEN GOING UP AN INCLINE. NEXT DAY PUSH START WON'T WORK, THE ENGINE WOULD TURN OVER AS USUAL BUT WOULDN'T START. REMOTE START AND IT STARTED UP. SON TOOK IT AND PUT IT ON THE DIAGNOSIS MACHINE AND SAID THERE WEREN'T ANY CODES. RESEARCHING A HARD STARTING PROBLEM I'VE READ TONS OF POSTS VERY SIMILAR TO WHAT I HAVE EXPERIENCED. I CALLED THE DEALER TO MAKE AN APPOINTMENT. ASKED COULD IT POSSIBLY BE THE SAME ISSUE THAT MY TRUCK WAS RE CALLED ON ALREADY. HE SAID MIGHT BE R09 FUEL RELAY RECALL, TIMP PROBLEM, (RECALL WAS A TEMPORARY SOLUTION TO INSTALL A FUEL PUMP HARNESS BYPASS SO THAT THE FUEL PUMP TURNS OFF) BUT THAT IF IT IS, THE DEALER SAID THEY ALREADY REPLACED THAT AND WILL NOT DO AGAIN UNLESS IT IS PD FOR, AFTER THEY PUT THE JEEP ON THEIR DIAGNOSIS MACHINE AT $175.00 PER HR. SO AFTER THEY COMPLETED THE 9TH RECALL I PICK UP MY JEEP WITH HOPES THAT I COULD DO MORE RESEARCH. I ALSO CALLED JEEP. THE LADY WAS VERY NICE BUT THEY WILL DO NOTHING EXCEPT ADD MY COMPLAINT TO THEIR SYSTEM. I FOUND OUT THAT MANY PEOPLE HAD THE SAME PROBLEM AS I DO! JEEP/CHRYSLER HAVE PUT FAULTY TIMP IN THESE CARS AND DO NOT WANT TO PUT A RECALL OUT ON THEM. MANY CARS WITH MY MODEL HAVE HAD THE SAME COMPLAINTS. THE FAULTY TIMP HAS THE FUEL PUMP RUNNING CONSTANTLY WHICH DRAINS THE BATTERY IT RUNS WHEN THE CAR IS OFF. NOW IF I 'TRY' TO START THE VEHICLE IT SMELLS LIKE SOMETHING IS BURNING. AFTER RESEARCHING THIS PROBLEM I FOUND THE ISSUE TO BE A TIMP PROBLEM AND NOW AM AWARE THAT I AM NOT ALONE. THERE ARE HUNDREDS IF NOT MORE JEEP OWNERS THAT ARE HAVING THE SAME ISSUE.
Service brakes, Oct 14, 2019
INTERMITTENTLY THE BRAKE PEDAL WILL BE VERY STIFF WHEN STARTING THE VEHICLE AND BACKING OUT. AFTER A FEW MILES IT WILL EASE UP. BUT IF A SUDDEN STOP IS NEEDED IT IS HARD TO PUSH DOWN AGAIN. OTHER TIMES IT FUNCTIONS NORMALLY. I NOTICED THIS ON THE TEST DRIVE OF THE VEHICLE BUT THE DEALER SAID THEY DIDN'T SEE ANY ISSUES I BOUGHT THIS CAR AROUND MARCH OF 2019. THIS PROBLEM HAS BEEN ONGOING INTERMITTENTLY
Seats, Oct 12, 2019
WHILE DRIVING THE VEHICLE, THE PASSENGER HEADREST SAFETY DEVICE DEPLOYED. HAD SOMEONE BEEN SITTING IN THE SEAT, IT COULD HAVE CAUSED SERIOUS HEAD AND NECK INJURIES. THERE WAS NO ACCIDENT INVOLVED, IT APPEARS IT JUST FAILED DUE TO A DEFECT IN THE LOCKING MECHANISM. NOW WE ARE WORRIED ABOUT THE DRIVER HEADREST DEPLOYING WHILE WE ARE OPERATING THE JEEP AND IT CAUSING AN INJURY OR ACCIDENT.
Seats, Oct 4, 2019
ACTIVE HEAD REST DEPLOYED ON FRONT PASSENGER SIDE DUE TO FAILED PLASTIC TABS INSIDE THE HEADREST. WHEN IT DEPLOYS IT SHOOTS FORWARD AND CAN CAUSE SERIOUS HEAD INJURIES. THE DEPLOYMENT HAPPENED WHILE THE VEHICLE WAS IN MOTION. IT WAS A RANDOM DEPLOYMENT NOT CAUSED BY ANY IMPACT (THE DESIGN IS ACTUALLY TO DEPLOY WHEN THERE IS IMPACT) IN THIS CASE IT DEPLOYS DUE TO A DEFECT IN THE HOUSING OF THE PIN WHICH HOLDS THE HEADREST IN PLACE.
Seats, Sep 30, 2019
WHILE I WAS WIPING DOWN THE DRIVER SIDE ACTIVE-HEADREST IT DEPLOYED ON IT'S OWN AS IF THE VEHICLE WAS IN AN ACCIDENT. THE CAR WAS OFF AND PARKED ON MY DRIVEWAY WITH THE TRANSMISSION IN PARK, I WAS CLEANING THE INSIDE OF THE CAR WHEN IT HAPPENED. THE PART IN QUESTION IS THE DRIVER SIDE ACTIVE HEAD-REST. I WAS TOLD BY THE TECHNICIAN AT THE DEALERSHIP THAT HE HAD SEEN 5 OF THESE AND IT HAPPENED BECAUSE THE PLASTIC CLIP THAT HOLDS THE HEADREST IN PLACE HAD DETERIORATED AND BROKE. I WAS TOLD BY THE DEALERSHIP THAT THERE ARE NO RECALLS FOR THIS AND TO CALL FCA TO FILE A CLAIM TO SEE IF THEY WOULD COVER THE COST OF THE REPAIR WHICH I DID. FCA TOLD ME IF I FIXED IT BEFORE THEY LOOK AT IT THEY WON'T PAY FOR THE REPAIR. FCA INFORMED ME THAT SOMEONE WOULD CALL ME TO SET UP A TIME AND LOCATION TO LOOK AT MY CAR IN 2 TO 4 WEEKS. IN THE MEANTIME THEY SAID TO DRIVE IT AS IS WITH NO CONCERN FOR MY SAFETY. THIS IS OBVIOUSLY A SERIOUS SAFETY ISSUE AND IF IT HAD HAPPENED WHILE I WAS DRIVING SOMEONE COULD HAVE BEEN KILLED.
Electrical system, Electronic stability control (ESC), Engine, Sep 30, 2019
I PULLED OUT OF MY DRIVEWAY, TURNED THE CORNER AND MY JEEP COMPLETELY SHUT DOWN AS I WAS DRIVING. THE MESSAGE THAT CAME UP TOLD ME TO SERVICE MY 4 WHEEL DRIVE AND EVERY LIGHT ON MY DASH LIT UP LIKE A CHRISTMAS TREE. IT WOULD NOT START OR DO ANYTHING. HAD TO HAVE IT TOWED BACK TO MY HOUSE AND AM NOW HAVING TO TOW IT TO A DEALER.
Power train, Sep 22, 2019
REAR DRIVESHAFT CV JOINT FAILURE AT ~78,500 MILES. THE BOOT THAT CONTAINS THE BEARING GREASE FAILED AND LEFT A RING OF GREASE ON NEIGHBORING COMPONENTS. FAILED JOINT IS THE ONE THAT CONNECTS TO THE TRANSFER CASE. FROM ONSET OF SYMPTOMS (MILD CLICKING NOISE) TO NOTICEABLE DRIVELINE VIBRATION AND VERY LOUD POPPING IN CENTER OF VEHICLE WAS LESS THAN 100 MILES. UNSURE HOW MUCH LONGER I COULD HAVE DRIVEN BEFORE THE JOINT FAILED OR THE DRIVELINE VIBRATIONS DAMAGED THE TRANSFER CASE OR REAR AXLE. WHEN THE REAR DRIVESHAFT WAS REMOVED, I NOTICED A GREASE RING ON A FRONT DRIVESHAFT CV JOINT. THAT DRIVESHAFT WILL ALSO BE REPLACED.
Electrical system, Fuel/propulsion system, Sep 11, 2019
FAULTY FUEL PUMP RELAY AND TIPM. CAR WILL CRANK BUT NOT START. IF THE CAR STARTS IT WILL STALL.
Structure, Sep 5, 2019
THE PANELING WHICH IS IN LAYED ON THE DOORS AND THE FRONT DASH ARE PEELING. THESE PIECES ARE SHARP. AS THEY PEEL PASSENGERS, INCLUDING CHILDREN CAN CUT THEMSELVES. MY OWN CHILD RECEIVED AN INJURY FROM ONE OF THESE PIECES. JEEP SENT A RECALL LETTER TO MY ADDRESS, ADVISING ME TO GO TO ANY JEEP DEALERSHIP TO HAVE THE ISSUE FIXED. THE CROWN CHRYSLER JEEP DODGE ON 6350 PERIMETER LOOP DRIVE ACCEPTED THE REPAIR ON 2 OCCASIONS BUT NEVER REPAIRED THE ISSUE. THERE WAS NO FOLLOW UP OR REASON GIVEN FOR NOT COMPLETING THE REPAIR, EVEN AFTER KEEPING MY VEHICLE FOR 3 DAYS. BUT ITS NOT AN OFFICIAL RECALL. I THINK JEEP SHOULD BE RESPONSIBLE FOR FIXING OBVIOUS INTERIOR DAMAGE AND ESPECIALLY THAT THAT COULD INJURE PASSENGERS.
Power train, Electrical system, Sep 5, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER THE VEHICLE HAD BEEN PARKED OVERNIGHT IN THE DRIVEWAY, THE ENGINE FAILED TO START THE FOLLOWING DAY AND THE BATTERY WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO BOB MARIANO CHRYSLER JEEP DODGE RAM (146 MANCHESTER ST, CONCORD, NH 03301, (603) 556-8616) WHERE IT WAS DIAGNOSED THAT A NEW ALTERNATOR AND BATTERY WERE NEEDED. THE DEALER ALSO ORDERED A NEW PCM. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND DID NOT ASSIST. THE FAILURE MILEAGE WAS 118,000.
Electrical system, Sep 5, 2019
MY 2013 JEEP GRAND CHEROKEE'S ALTERNATOR DIED. THE BATTERY LIGHT CAME ON WHILE PULLING INTO THE DRIVEWAY AND THE NEXT MORNING THE JEEP WAS DEAD. IT IS COVERED UNDER THE T36 RECALL. THE PCM WENT AS WELL AND IS SUPPOSEDLY ALSO COVERED UNDER THE RECALL. HOWEVER, THE BATTERY WAS ALSO DAMAGED AND DESTROYED. THIS SITUATION COULD HAVE CAUSED A FIRE. THE DEALER, BOB MARIANO JEEP DEALER, AT 146 MANCHESTER ST, CONCORD, NH 03301 TELLS ME THAT I AM RESPONSIBLE FOR REPLACING THE BATTERY. THIS COST SHOULD NOT BE PLACED ON THE CUSTOMER. THE BATTERY SHOULD BE PAID FOR BY THE DEALER. THE BATTERY WAS DAMAGED BECAUSE OF THE FAULTY ALTERNATOR, SO WAS THE PCM WHICH IS BEING COVERED. THE SHORT CIRCUIT THAT OCCURRED IN THE ALTERNATOR CAUSED BOTH THE BATTERY AND PCM TO DIE. SO WHY SHOULD I PAY FOR A NEW BATTERY? THE DEALER IS GOING TO CHARGE ME $332.50 FOR THE BATTERY PLUS $119.90 TO INSTALL THE BATTERY. THE SAME MOPAR BATTERY GOES FOR APPROXIMATELY $230.00. AGAIN, THE DIFFERENCE IN PRICE IS APPALLING.
Electrical system, Aug 28, 2019
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO CRANK THE VEHICLE WITH THE PUSH START BUTTON, THE VEHICLE FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT STATED THAT THE VEHICLE WAS EXHIBITING THE SAME FAILURES AS LISTED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS CONTACTED AND A CASE NUMBER WAS PROVIDED. THE FAILURE MILEAGE WAS 133,000.
Electrical system, Aug 27, 2019
HEADLIGHTS FLICKER ON / OFF THEN RIGHT HEADLAMP AND /OR BOTH BLACKOUT WHILE DRIVING OR STATIONARY
Electrical system, Aug 24, 2019
THE 4WHEEL DRIVE, CHECK ENGINE LIGHT AND TRACTION CONTROL LIGHT CAME ON AND THE VEHICLE BECAME UNRESPONSIVE. VEHICLE WOULD NOT REGISTER IT WAS IN PARK OR TURN OFF. HAD TO PULL OFF THE SIDE OF THE ROAD AS I WAS ALMOST HIT SEVERAL TIMES. SOUNDS LIKE THE TCU MAY BE AN ISSUE.