2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints
802 reports, newest first.
Seats, Jul 25, 2018
THE ACTIVE HEADREST RESTRAINT INSIDE THE DRIVER'S SEAT DEPLOYED DUE TO PLASTIC CLIPS INSIDE BREAKING FOR NO REASON. DEPLOYED WHILE DRIVING UNDER NORMAL CONDITIONS, HIT DRIVER IN THE BACK OF THE HEAD, STARTLING DRIVER AND NEARLY CAUSING ACCIDENT. THIS IS A WELL-KNOWN ISSUE, DOCUMENTED BY HUNDREDS OF OTHER OWNERS OF GRAND CHEROKEE, YET CHRYSLER/JEEP HAS DONE NOTHING TO REMEDY THIS OR RECALL THE FAULTY PRODUCT. HAVING THE DEPLOYED HEADREST MAKES IT DIFFICULT TO DRIVE THE VEHICLE, AND THERE IS NO WAY TO "RESET" IT, SINCE THE INTERNAL PLASTIC PIECES ARE BROKEN. THIS IS AN ON-GOING SAFETY ISSUE, AS PART OF THE VEHICLE'S SAFETY SYSTEM NOW DOES NOT FUNCTION. ALSO, I AM WORRIED THAT THE OTHER SEAT'S RESTRAINT WILL DEPLOY AT ANY TIME.
Engine, Jul 24, 2018
2013 JEEP GRAND CHEROKEE HEMI ENGINE SUFFERED FROM A FAULTY TAPPET ROLLER ON THE MDS LIFTER. PART FAILED AT 89000 MILES CAUSING ENGINE ISSUE AND THE NEED FOR REPLACEMENT. THIS APPEARS TO BE A COMMON PROBLEM WITH THIS ENGINE GOING BACK TO 2011. JEEP DID NOTHING TO RECTIFY THIS PROBLEM.
Wheels, Jul 16, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING IN A PARKING LOT, FOUR OF THE FIVE LUG NUTS DETACHED FROM THE REAR PASSENGER TIRE. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC. THE CONTACT CALLED THE MANUFACTURER AND WAS ADVISED NOT TO MOVE THE VEHICLE UNTIL IT WAS INSPECTED BY AN INVESTIGATOR. THE CONTACT WAS ADVISED BY THE MANUFACTURER TO HAVE THE VEHICLE TOWED TO A CHRYSLER DEALER. THE DEALER WAS NOT CONTACTED. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE FAILURE MILEAGE WAS 109,000.
Power train, Engine, Fuel/propulsion system, Jul 16, 2018
THE VEHICLE CONTINUES TO DIE WITHIN SECONDS WHEN THE START ENGINE BUTTON IS INITIALLY PUSHED. FREQUENTLY HAVE TO TO PUSH ENGINE START BUTTON AGAIN W/O PRESSING BRAKE TO TURN POWER COMPLETELY OFF, THEN PUSH ENGINE START BUTTON AGAIN W/BRAKE TO OBTAIN FULL POWER OF VEHICLE. THIS PROBLEM HAS BEEN REPORTED TO JEEP ON SEVERAL OCCASIONS AND HAS OCCURRED FOR A COUPLE OF YEARS. I HAVE COMPLETED ALL RECALLS ON FILE HOPING THIS PROBLEM WOULD BE ADDRESSED. HOWEVER, IT APPEARS TO BE WORSENING THIS SUMMER, WHERE ALMOST DAILY I HAVE TO ATTEMPT TO RESTART MY CAR TO GAIN FULL POWER.
Fuel system, Gasoline, Jul 6, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND WAS TOWED TO GRIFFIN'S HUB CHRYSLER JEEP DODGE RAM (5700 S 27TH ST, MILWAUKEE, WI 53221, (414) 325-3333) WHERE IT WAS DIAGNOSED THAT THE EXTERNAL FUEL PUMP RELAY NEEDED REPLACEMENT. THE DEALER INFORMED THE CONTACT THAT THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND THE WARRANTY FAILED TO COVER THE REPLACEMENT EXTERNAL RELAY, WHICH WAS FAILING. THE MANUFACTURER WAS CONTACTED AND THEY VERIFIED THE RECALL PARTS WERE COVERED BY WARRANTY FOR TEN YEARS, BUT REFUSED TO COVER THE FUEL PUMP RELAY BECAUSE IT WAS EXTERNAL. THE CONTACT WAS AWAITING FURTHER INFORMATION FROM THE MANUFACTURER REGARDING THE WARRANTY COVERAGE AND ASSISTANCE. THE VIN WAS NOT AVAILABLE. THE FAILURE MILEAGE WAS 110,000.
Seats, Jun 15, 2018
DRIVING DOWN THE ROAD WITH NO OTHER ISSUES WHEN PASSENGER'S FRONT HEADREST RESTRAINT SYSTEM DEPLOYED ON PASSENGERS HEAD. CAR HAS ONLY 24000 MILES ON IT, ALWAYS GARAGED, NEVER IN A COLLISION. RESTRAINT SYSTEM DEPLOYED FOR ABSOLUTELY NO REASON ON THE PASSENGER IN THE SEAT. JEEP TAKING NO RESPONSIBILITY FOR THE ISSUE. VEHICLE WAS IN MOTION AT ABOUT 35 MPH ON A CITY STREET, JUST DRIVING DOWN THE ROAD, GOOD ROADWAY CONDITION DURING SUNNY WEATHER. TIME/DATE OF INCIDENT WAS 6-10-18 AT 930 AM.*DT*JB
Electrical system, Jun 12, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE THE VEHICLE WAS PARKED, IT FAILED TO START. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO THE DEALER (ST. CLAIR CHRYSLER JEEP DODGE RAM, 12550 S CARNEY DR., ST. CLAIR, MI 48079, (810) 329-2100) WHERE IT WAS DIAGNOSED THAT THE KEY FOB NEEDED TO BE REPLACED OR UPDATED. THE CONTACT STATED THAT THE KEY FOB WAS UPDATED, BUT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 54,500. THE VIN WAS NOT AVAILABLE. *TT *TR
Electrical system, Jun 1, 2018
NHTSA RECALL NUMBER: 15V-879 RECALL DATE: JANUARY 12, 2016 MANUFACTURER RECALL NUMBER: R71 DROPPED MY VEHICLE OFF TO THE MANUFACTURE DEALER IN COLUMBIA, SC A FEW MONTHS AGO TO DO THE THREE RECALLS ON THE VEHICLE. THEY INFORMED ME THEY DID NOT HAVE THE PARTS TO DO THE LAST RECALL FOR THE SUN VISOR. IT HAS BEEN 3 MONTHS SINCE THEY DID THE RECALLS AND ORDER PARTS FROM THE SUPPLIER FOR THE LAST RECALL AND STILL NOTHING HAS BEEN DONE FOR THAT RECALL. THE DEALER SAID THE PARTS ARE ON BACK-ORDER FROM THE SUPPLIER AND NO UPDATE FOR RESTOCK FROM SUPPLIER. THE RECALL STATES THAT THE VEHICLE COULD HAVE AN ELECTRICAL FIRE FROM THE RECALL AND THIS WORRIES MYSELF AND MY WIFE. I JUST FEEL THAT IT IS A LITTLE RIDICULOUS THAT IT IS TAKING THIS LONG FOR PARTS.
Exterior lighting, May 29, 2018
WHEN DRIVING AT NIGHT THE HEADLIGHTS DO NOT SHINE DOWN THE ROAD FAR ENOUGH TO SEE AT A SAFE DISTANCE AND USING THE BRIGHT LIGHTS IS NOT ALWAYS PRACTICAL. THIS IS A SAFETY ISSUE. I HAVE SPOKEN WITH OTHER JEEP OWNERS WHO EXPERIENCED THE SAME ISSUE.
Electrical system, Service brakes, May 29, 2018
I HAVE CALLED JEEP DEALERSHIP 3 TIMES TO GET THESE TWO SAFETY RECALLS FIXED. EACH TIME THEY SAY ONE OF THE RECALL PARTS IS NOT AVAILABLE AND WAIT UNTIL WE CAN DO BOTH AT SAME TIME
Power train, May 15, 2018
DRIVE SHAFT FAILURE AT 80,000 MI. MIDDLE SUPPORT BEARING FAILED. THIS IS A 2013 HOW MANY HAVE ALL READY FAILED AND THEY ARE SITTING ON THIS INFO BECAUSE THE PART ALONE IS $ 875.00 + LABOR. I HAVE HAD CARS WITH OVER 150,000 AND NEVER HAD THIS PROBLEM.
Electrical system, May 14, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT HAD NOT EXPERIENCED ANY FAILURES WITH THE VEHICLE UNTIL IT WAS SERVIVCED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM). SHORTLY AFTER THE DEALER (HOMER SKELTON CHRYSLER DODGE JEEP RAM, 7661 US-51, MILLINGTON, TN 38053, (901) 872-0195) SERVICED THE RECALL, THE VEHICLE WAS TAKEN BACK TO THE DEALER BECAUSE OF ELECTRICAL SHORTING. THE DEALER INITIALLY DIAGNOSED THAT THE FAILURE WAS RELATED TO THE ELECTRICAL SYSTEM RECALL REPAIR. THE DEALER LATER STATED THAT THE FAILURE WAS NOT RELATED TO THE RECALL AND THAT THE VEHICLE WOULD NEED TO BE DIAGNOSED TO DETERMINE THE CAUSE OF THE FAILURE. THE DEALER SOLDERED THE WIRES, BUT IT FAILED TO PROVIDE A PERMANENT REMEDY. THE DEALER STATED THAT THE WIRES HAD FRAYED AND THE TIPM MAY NEED TO BE REPLACED. THE CONTACT FELT THAT THE REMEDY FROM THE RECALL CAUSED THE FAILURES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND RECOMMENDED THAT THE DEALER REPAIR THE VEHICLE. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Interior lighting, Service brakes, May 10, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), 17V435000 (ELECTRICAL SYSTEM), AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). WHILE DRIVING APPROXIMATELY 15 MPH, THE ALTERNATOR INDICATOR ILLUMINATED AND THE VEHICLE LOST POWER AND SHUT DOWN. THE VEHICLE WAS TOWED TO MALL OF GEORGIA CHRYSLER, DODGE, JEEP (4345 BUFORD DR, BUFORD, GA 30518, 770-945-0839) WHERE THE DEALER PROVIDED OPTIONS TO REPAIR THE FAILURE WITH AN AFTERMARKET PART OR WAIT FOR TWO WEEKS FOR FULL RECALL REPAIRS. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 155,000. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Engine, May 3, 2018
INTERMITTENTLY, VEHICLE WILL TAKE A LONG TIME TO START USING THE PUSH-TO-START BUTTON. SOMETIMES THE ENGINE WILL STALL SECONDS AFTER THE LONG START HAPPENS, AFTER ENOUGH TIME TO GO INTO DRIVE/REVERSE FROM BEING STATIONARY. THIS HAS BEEN DANGEROUS AS THE VEHICLE IS MOVING (PULLING INTO TRAFFIC FROM PARKING SPOT, CITY STREET) WHEN THE ENGINE STALLS. AT THAT TIME THE ONLY WAY TO RESTART IS TO RE-CYCLE THE PUSH-TO-START BUTTON THROUGH THE OFF/ACCESSORY/ON. TYPICALLY AFTER THE STALL THE VEHICLE WILL START RIGHT UP. VEHICLE HAS HAD THE TIPM RECALL (#15V-115) PERFORMED.
Air bags, Apr 24, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 35 MPH, THE AIR BAG INDICATOR ILLUMINATED AND THE HORN FAILED TO WORK. THE CONTACT DID NOT CALL THE DEALER FOR DIAGNOSTIC TESTING OR REPAIRS. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 47,500.
Fuel/propulsion system, Apr 17, 2018
THE GAS PUMP IS A DAMAGE TO FACTORY DEFAULT. PLEASE CALL ME TO EXPLAIN THE SITUACITON. [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).' *PM
Electrical system, Engine, Apr 12, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE LEAVING THE DRIVEWAY, THE VEHICLE HESITATED AS THE ACCELERATOR PEDAL WAS DEPRESSED, BUT THE VEHICLE STALLED. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE APPROXIMATELY HALF A MILE FROM HER RESIDENCE BEFORE THE VEHICLE STALLED AGAIN. THE CONTACT HAD THE VEHICLE TOWED TO A TOW LOT AND CALLED JOHN ELWAY'S CLAREMONT CHRYSLER DODGE JEEP RAM AT (909) 667-2586 (620 AUTO CENTER DR., CLAREMONT, CA 91711). THE CONTACT WAS INFORMED THAT AN APPOINTMENT COULD NOT BE SCHEDULED FOR AT LEAST ANOTHER MONTH FOR DIAGNOSTIC TESTING AND REPAIRS. THE CONTACT REFERENCED NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AS A POSSIBLE CAUSE OF THE FAILURE. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 47,000.
Steering, Suspension, Tires, Apr 11, 2018
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO METALLIC NOISE IN REAR OF VEHICLE AND TWO BROKEN SHOCKS/STRUTS. *LD THE CONSUMER STATED THE VEHICLE PULLED TO THE LEFT AND THE STEERING WHEEL VIBRATED. THERE WAS A METAL TO METAL NOISE COMING FROM THE BACK OF THE VEHICLE AND A SLIP IN THE TRANSMISSION. THE VIBRATIONS WERE REPAIRED. THE BACK 2 TIRES WERE WARN. THE DEALER STATED THEY PASSED INSPECTION. *JS
Seats, Apr 5, 2018
AFTER SHUTTING OFF AND EXITING THE VEHICLE I NOTICED THE DRIVER'S SIDE SEAT HEAD REST LOOKED CROOKED. I GOT IN THE BACK SEAT TO TAKE A CLOSER LOOK AND THE HEAD REST SUDDENLY DEPLOYED WITHOUT ME TOUCHING IT. THE VEHICLE WAS TURNED OFF AND PARKED.
Power train, Mar 16, 2018
AFTER RECENTLY PURCHASING MY JEEP GRAND CHEROKEE 2013, I NOTICED ISSUES I DIDN'T HAVE IN REGARDS TO THE POWER TRAIN AND HOW IT ACTED COMPARED TO MY PREVIOUS JEEP GRAND CHEROKEE 2002. I FREQUENTLY HAVE INSTANCES AT SLOW, MEDIUM AND INTERSTATE SPEEDS WHERE THE RPMS JUMP FROM THE STEADY 2,000 UP TO LIKE 3,000 BRIEFLY, BEFORE QUICKLY DROPPING BACK DOWN. THIS RESULTS IN AND UNEXPECTED AND SUNDOWN JOLT/JERK. EVEN MORE SO, I'VE BEEN SEEING MORE SERIOUS AND RELATED ISSUES WHERE IT RUNS AT 3,500/4,000 RPMS WHILE NOT ACCELERATING. SEEMS SLOW AND SLUGGISH. ONLY A STOP AND RESTARTING OF THE VEHICLE WILL FIX THIS ISSUE. FINALLY, THIS LEADS TO THE MAJOR ISSUE, STILL RELATED TO THE SAME TREND OF PROBLEMS. I WILL HAVE TIMES WHEN I'M ACCELERATING OR JUST CRUISING AND I LOSE CONTROL OF THE VEHICLE. THE RPMS WILL SPIKE DRASTICALLY AND UNEXPECTEDLY FROM AROUND 2,000 AVERAGE TO 6K-7K RPMS. I LOSE ALL ACCELERATION CONTROL WHEN THIS HAPPENS. THE FEW TIMES THIS HAS HAPPENED THE ENGINE LIGHT WILL TURN ON. NATURALLY LETTING OFF THE ACCELERATOR BRINGS IT BACK DOWN SLOWLY, BUT IN THESE INSTANCES I'M ON THE ROAD AND MOVING WITH TRAFFIC. I LOSE ALL ACCELERATOR CONTROL AND CANNOT ACCELERATE WITH ANY EFFECT. THE ENGINE REVS SHARPLY AND LOUDLY WITH NO ACCELERATING MOVEMENT OR RESPONSE. ONLY OPTION IS TO BREAK.. THANKSFULLY THOSE WORK.. AND COME TO A STOP WHERE SHUTTING THE CAR ON AND OFF SEEMS TO BE THE ONLY TEMPORARY FIX. UPON TURNING IT BACK ON, THE ENGINE LIGHT WILL REMAIN AND TYPICALLY DOES FOR A DAY OR SO AND THEN TURNS OFF. VERY DANGEROUS AND SEEMS TO BE AN ONGOING, WHILE UNPREDICTABLE AND INFREQUENT, BUT NOT COMPLETELY AS THIS HAPPENS EVERY WEEK AND A HALF OR SO,.. IT SOUNDS LIKE A MANUFACTURERS DEFECT THAT ISN'T BEING ADDRESSS THROUGH RECALLS, REPAIRS OR EVEN WHEN COMPLAINTS ARE MADE. THESE ISSUES NEED TO BE ADDRESSED AS THEY POSE A THREAT TO NOT ONLY MY SAFETY, BUT OTHERS AS WELL.
Wheels, Mar 8, 2018
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES SEEKING REIMBURSEMENT FOR VEHICLE PARTS. *LD THE CONSUMER STATED THE CAPS ON THE VEHICLE'S LUG NUTS WERE "BALLOONING" MAKING IT IMPOSSIBLE TO REMOVE WITH A SOCKET. THEY HAD TO BE POUNDED OFF WHICH MADE THEM USELESS. THE CONSUMER REQUESTED TO BE REIMBURSED FOR 20 NEW LUG NUTS. *JS
Electrical system, Service brakes, Mar 7, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE SHUT OFF WITHOUT WARNING. THE CONTACT WAS UNABLE TO DRIVE THE VEHICLE DUE TO THE FAILURE. THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM), BUT THE CONTACT DID NOT RECEIVE A NOTIFICATION. THE DEALER (WESTBURY JEEP CHRYSLER DODGE RAM, 100 JERICHO TURNPIKE, JERICHO, NY 11753, (516) 336-4784) STATED THAT THE PART WAS NOT AVAILABLE AND WAS ON A NATIONAL BACKORDER. THE DEALER DID NOT PROVIDE A LOANER VEHICLE; THEREFORE, THE CONTACT HAD NO VEHICLE TO DRIVE. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VIN WAS ALSO INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE VEHICLE WAS AT THE DEALER TO BE SERVICED FOR THE RECALLS AND THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 54,000. PARTS DISTRIBUTION DISCONNECT.
Service brakes, Mar 6, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE REVERSING THE VEHICLE, THE BRAKES FAILED TO COMPLETELY STOP THE VEHICLE. THE CONTACT HAD TO EXERT FORCE TO THE BRAKE PEDAL TO STOP THE VEHICLE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER (LARRY H. MILLER CHRYSLER JEEP DODGE, 1800 W 104TH AVE, DENVER, CO 80234, (720) 907-0928) STATED THAT THE PARTS WERE NOT AVAILABLE. THE DEALER STATED THAT THEY WOULD REPAIR THE VEHICLE ONCE THE PARTS ARRIVED. THE CONTACT CALLED THE DEALER SINCE NOVEMBER OF 2017, BUT HAD NOT RECEIVED A FOLLOW-UP RESPONSE. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Engine, Feb 8, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE STARTING THE VEHICLE, IT STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART WHEN THE BRAKE PEDAL WAS APPLIED. THE FAILURE OCCURRED NUMEROUS TIMES. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS NOT TAKEN TO A DEALER. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 65,000.
Electrical system, Jan 26, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. ON TWO SEPARATE OCCASIONS, WHILE DRIVING, THE VEHICLE STALLED AND LOST POWER. THERE WERE NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS TAKEN TO ROYAL GATE DODGE CHRYSLER JEEP RAM (15502 MANCHESTER RD, ELLISVILLE, MO 63011, (636) 394-3400) WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE CONTACT WAS NOTIFIED OF NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM); HOWEVER, THE PARTS TO DO THE REPAIR WERE UNAVAILABLE. THE FAILURE RECURRED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT WAS PROVIDED A CASE NUMBER. THE FAILURE MILEAGE WAS 42,000.