2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints
802 reports, newest first.
Electrical system, Other or unspecified, Engine, Oct 16, 2018, fire
ETANT ABSENT PENDANT PLUSIEURS MOIS ET LAISSANT AINSI MON VHICULE IMMOBILIS, J'AI SOUVENT DES PROBLMES DE BATTERIE MON RETOUR, POUR REMDIER CELA J'AI ACHET DBUT JUILLET 1 APPAREIL DE MAINTENANCE DE BATTERIE SPCIALEMENT PRVU POUR CE GENRE DE SITUATION;JE SUIS PARTI DE CHEZ MOI LE DIMANCHE 8 JUILLET ET J'AI POS L'APPAREIL EN FIN DE MATINE SUR LA VOITURE STATIONNE DANS LE GARAGE. MON BEAU-FRRE A VERIFI PLUSIEURS FOIS L'TAT DE L'APPAREIL GENIUS SUR LA JEEP, JUSQU'AU MERCREDI 11 JUILLET DANS L'APRS-MIDI, AUCUN SIGNE DE D'ANOMALIE CONSTAT LORS DE CES VISITES. IL N'EST PAS RETOURN JUSQU'AU 17 JUILLET DANS L'APRS-MIDI, MOMENT O IL A DCOUVERT LA VOITURE COMPLTEMENT BRULE SUR LA PARTIE AVANT MOTEUR, CAPOT JUSQU'AU PARE-BRISE, MAIS TOUT TAIT DJ FROID.
Electrical system, Oct 15, 2018
BELOW IS THE READ OUT FOR A RECALL THAT IS ON A FEW OTHER GRAND CHEROKEE'S. MY VEHICLE STALLED THE OTHER DAY WHEN MY WIFE WAS DRIVING AND THE ENGINE COMPLETELY SHUT OFF AND HAD TO BE RESTARTED. THE PROBLEM: THE ALTERNATOR MAY SUDDENLY FAIL, CAUSING THE VEHICLE TO STALL WITHOUT WARNING AND INCREASING THE RISK OF A CRASH. THE ALTERNATOR ALSO MAY SHORT CIRCUIT, INCREASING THE RISK OF A FIRE.
Electrical system, Oct 8, 2018
KEY REMOTE WITH REMOTE START. HAS ISSUES WITH LOCATING THE REMOTE KEY LOCK AND UNLOCK/REMOTE START. REFUSES TO START (PUSH BUTTON) BECAUSE IT CANNOT LOCATE KEY. FRESH BATTERIES AND IT WILL LOCK AND UNLOCK DOORS (WHILE SITTING IN DRIVERS SEAT) AND IT STILL CAN NOT LOCATE THE KEY IN ORDER TO START. IT HAS EVEN FLASHED THE "NO KEY" WARNING WHILE DRIVING. I HAVE HAD TO PULL OVER AND START AND STOP THE VEHICLE DUE TO THE FEAR OF THIS VEHICLE SHUTTING DOWN WHILE DRIVING DOWN THE ROAD. IT DOES EVENTUALLY LOCATE THE KEY AND RESUME NORMAL OPERATION. THIS IS HAPPENING EVERY COUPLE OF DAYS.
Service brakes, Oct 5, 2018
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES WITH REGARDS TO DEFECTIVE REAR BRAKES. *AS NHTSA CC'D WITH REGARDS TO PREMATURE WEAR OF REAR BRAKES. NO ANSWER REQUIRED. *EA *TR
Electrical system, Engine, Oct 4, 2018, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 20 MPH, THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. ALSO, WHILE TURNING INTO A PARKING LOT, THE VEHICLE STALLED AND FAILED TO RESTART. THE CONTACT NOTICED LIGHT SMOKE COMING FROM THE ENGINE COMPARTMENT. THE VEHICLE WAS TOWED TO CABRERA AUTO (CARR #2KM 82.2 SALIDA EXPRESO HATILLO, PR 2, 006,14, PR, (787) 333-8410), BUT WAS NOT DIAGNOSED OR REPAIRED. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Electrical system, Interior lighting, Service brakes, Sep 20, 2018, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE EXPERIENCED FAILURES AFTER IT WAS REPAIRED PER NHTSA CAMPAIGN NUMBERS: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING), AND 15V115000 (ELECTRICAL SYSTEM). THE DEALER (STEVENS CREEK CHRYSLER JEEP DODGE RAM, 4100 STEVENS CREEK BLVD, SAN JOSE, CA 95129, (408) 248-1800) PERFORMED THE RECALL REPAIRS. THE CONTACT FELT THAT MANUFACTURER CAMPAIGN NUMBER: T-36 AND NHTSA CAMPAIGN NUMBER: 17V435000 (ELECTRICAL SYSTEM) REGARDING THE ALTERNATOR ASSEMBLY FAILED TO PROVIDE A PERMANENT SOLUTION. THE CONTACT HEARD A TICKING NOISE AND A FIRE OCCURRED WITHIN MONTHS OF THE DEALER'S RECALL REPAIRS. WHILE PULLING INTO A PARKING AREA, THERE WAS A STRONG BURNING ODOR AND SMOKE APPEARED UNDER THE HOOD. THE CONTACT PARKED AND EXITED THE VEHICLE. UPON INSPECTING UNDER THE HOOD, THE CONTACT NOTICED FLAMES NEAR THE ALTERNATOR ASSEMBLY. THE FIRE EXTINGUISHED ON ITS OWN. AFTERWARDS, THE VEHICLE WAS UNABLE TO BE LOCKED ELECTRONICALLY, START UP, AND BE DRIVEN. THE VEHICLE WAS TOWED TO HUNTINGTON JEEP CHRYSLER DODGE RAM (1220 E JERICHO TURNPIKE, HUNTINGTON, NY 11743, (631) 673-0270), BUT THEY DID NOT INSPECT THE VEHICLE TO DETERMINE IF THE FAILURES WERE RELATED TO ANY OF THE RECALL CAMPAIGNS. THE VEHICLE WAS STILL AT THE DEALER. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Seats, Sep 14, 2018
THE PLASTIC RETAINING BRACKETS IN THE HEADREST'S ACTIVE RESTRAINT SYSTEM FAILED WHILE DRIVING DOWN THE ROAD, CAUSING THE HEADREST TO FLY INTO THE BACK OF MY HEAD. THIS CAUSED SOME TEMPORARY DISORIENTATION AND I THOUGHT SOMEONE HAD REAR-ENDED ME. LUCKILY I DID NOT LOSE CONTROL OF THE VEHICLE AND CONTINUED ON MY WAY.
Steering, Fuel system, Gasoline, Sep 11, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 15 MPH, THE VEHICLE STALLED WITHOUT WARNING AND THE STEERING WHEEL BECAME DIFFICULT TO STEER. THE VEHICLE WAS ABLE TO COAST TO THE SIDE OF THE ROAD AND THE CONTACT POWERED OFF THE ENGINE. ONCE RESTARTED, THE VEHICLE DROVE NORMALLY. IN ADDITION, THE CONTACT STATED THAT THE VEHICLE FAILED TO START INTERMITTENTLY. THE VEHICLE WAS TAKEN TO RIVER OAKS CHRYSLER JEEP DODGE RAM (4807 KIRBY DR, HOUSTON, TX 77098) WHERE IT WAS DIAGNOSED THAT THE FUEL PUMP WAS NOT HOLDING PRESSURE. THE VEHICLE WAS NOT REPAIRED DUE TO THE REPAIR FEES. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND DID NOT ASSIST. THE APPROXIMATE FAILURE MILEAGE WAS 90,000.
Electronic stability control (ESC), Engine, Fuel/propulsion system, Sep 11, 2018
I WAS DRIVING MY JEEP GRAND CHEROKEE ON THE STREET, TURNING THE CORNER AT AN INTERSECTION, THE ENGINE LOST ALL POWER, TURNED OFF, AND I LOST CONTROL OF THE POWER STEERING AND VEHICLE IN GENERAL. I ALMOST HIT A PEDESTRIAN THAT WAS WALKING ON THE SIDEWALK. THIS WAS A CITY STREET, THE VEHICLE WAS IN MOTION, AND I WAS TURNING LEFT. I HAVE CALLED THE JEEP DEALERSHIP REPEATEDLY TELLING THEM ABOUT THIS SYMPTOM OF MY VEHICLE. I ALSO HAVE A PROBLEM WITH THE VEHICLE NOT STARTING WHEN TRY TO TURN IT ON, THE ENGINE WILL TURN OVER REPEATEDLY BUT NOT FIRE UP. AFTER SEVERAL ATTEMPTS, IT SOMETIMES WILL START. IT IS AN INTERMITTENT ISSUE. OTHER TIMES I NEED TO CALL A TOW TRUCK. I FEEL THIS IS DIRECTLY RELATED TO RECALL R09, EVEN THOUGH THIS RECALL WAS PERFORMED ON MY VEHICLE, THESE ARE THE SAME SYMPTOMS DESCRIBED, SO I THINK THE PROBLEM IS BACK EVEN AFTER THE RECALL. IT IS A SAFETY ISSUE AND NEEDS TO BE ADDRESSED BY CHRYSLER/JEEP. I HAVE CONTACTED THE DEALERSHIP AT RIVER OAKS JEEP/CHRYSLER ON 4807 KIRBY DRIVE IN HOUSTON TX, 77098, AND PAID FOR A DIAGNOSTIC. THEY INITIALLY WERE NOT ABLE TO IDENTIFY THE PROBLEM. AFTER A COUPLE DAYS THEY SAID THE FUEL PUMP WAS NOT HOLDING PRESSURE AND WOULD COST $2000 TO REPLACE. I CAN NOT AFFORD THAT RIGHT NOW, AND I DECLINED REPAIRS. I CALLED THE HEADQUARTERS FOR CHRYSLER/JEEP DEALERSHIP AND ASKED FOR THEM TO PAY FOR THE REPAIRS AS THIS IS A SAFETY ISSUE AND A MALFUNCTIONING PART RELATED TO A RECALL, AND THEY REFUSED. THIS IS DOCUMENTED UNDER CASE #34923344. I FEEL CHRYSLER JEEP SHOULD EITHER REPLACE MY FUEL PUMP RELAY AGAIN, EVEN AFTER IT WAS ALREADY DONE ONCE UNDER RECALL R09, OR THEY SHOULD PAY TO REPLACE THE ENTIRE FUEL PUMP, AS THEY ARE NOT ABLE TO DIAGNOSE THE SOURCE OF THE PROBLEM WITH 100% CERTAINTY. THIS IS A SAFETY ISSUE RELATED TO THE ENGINEERING OF THEIR VEHICLES.
Electrical system, Sep 11, 2018
VEHICLE WILL RANDOMLY NOT START. WHEN ATTEMPTING TO START IT WILL CLICK LIKE IT IS TRYING TO TURN OVER AND DOES THIS MULTIPLE TIMES, BUT WILL NOT START. THIS HAPPENS WITH USING PUSH BUTTON OR KEY TO START. THIS HAS HAPPENED 6 TIMES IN THE PAST MONTH. . ONCE AFTER STARTING THE CAR WITH NO ISSUE AND PULLING OUT OF DRIVEWAY VEHICLE JUST DIED AND WOULD NOT RESTART. SINCE THIS HAS STARTED WHILE VEHICLE IS GOING OVER 40 MPH IT HAS A WHINING SOUND COMING FROM THE FRONT END. VEHICLE WAS BROUGHT IN TO DEALER WHO STATES THAT THE BATTERY, STARTER AND ALTERNATOR APPEAR FINE
Steering, Sep 11, 2018
LEAKING POWER STEERING FLUID, ONCE REPLACED INSTANTLY DRAINED RESULTING IN NEEDING FULL RACK AND PION REPLACEMENT PER DEALER
Electrical system, Sep 5, 2018
TIPM HAD TO BE REPLACED IN 2013 JEEP GRAND CHEROKEE. CAR WOULD NOT TURN ON. TOOK 2 SEPARATE TIMES TO FIGURE OUT WHAT WAS WRONG.
Electrical system, Other or unspecified, Sep 5, 2018
RECENTLY, CAR STARTED GIVING ME A HARD TIME TO START. WHEN IT FINALLY TURNS ON IT WOULD SPUTTER AND TURN OFF AFTER A FEW SECONDS. SOME LIGHTS FLICKER AT TIMES. BATTERY IS FINE. THE IGNITION IS SPARKING BUT DOESN'T TURN THE CAR ON. SOMETIMES CAR TURNS ON WITH NO PROBLEM AND I DRIVE IT FOR HOURS AND SOMETIMES IT DOESN'T START AT ALL OR STARTS AND TURNS OFF RIGHT AWAY OR AFTER 10 SECONDS.
Fuel/propulsion system, Sep 5, 2018
ENGINE STALLS WITHOUT WARNING WHILE DRIVING. NO WARNING LIGHTS OR CHECK ENGINE LIGHTS ARE PRESENT. CAR REFUSES TO START IMMEDIATELY AFTER, BUT AFTER REPEATED TRIES IT STARTS AGAIN. FUEL PUMP RELAY OF THE TIPM WAS REPLACED 30K MILES AGO BY SAFETY RECALL BUT PROBLEM HAS RESURFACED.
Seats, Aug 13, 2018
PASSENGER HEADREST DISENGAGED WHILE BEING DRIVEN ON CITY STREET UNDER NORMAL CONDITIONS.
Electrical system, Fuel/propulsion system, Aug 12, 2018
MOTOR CRANKS AND CRANKS WITHOUT STARTING,,,HEARD THERE WERE RECALL ON FUEL PUMP RELAY.WHY NOT 2013. THIS MAY BE THE FAULT
Other or unspecified, Aug 11, 2018
FRONT WINDSHIELD WIPERS WOULD NOT TURN OFF, ONE SPEED ONLY, REAR WIPER NOT WORKING, BRIGHTS NOT WORKING, HAD TO REPLACE A FAULTY TOTAL INTEGRATED POWER MODULE (TIPM).
Service brakes, Aug 8, 2018
I PURCHASED A USED 2013 JEEP 2 YEARS AGO AT NOVAK MOTORS IN FARMINGDALE, NY. THEY TOLD ME I NEEDED TO GO TO A JEEP DEALERSHIP TO GET THE BRAKE RECALL TAKEN CARE OF. I TRIED CALLING THE CLOSEST JEEP DEALERSHIP TO MY WORK LOCATION AT 642 W MAIN STREET, RIVERHEAD, NY AND SPOKE WITH MARTHA? IN THE SERVICE DEPARTMENT TODAY AND SHE SAID IT WOULD BE SEVERAL WEEKS BEFORE THE NEXT AVAILABLE APPOINTMENT. WHEN I ASKED HER IF I HAVE WARRANTY WORK, AN OPEN CAMPAIGN THAT NEEDED TO BE FIXED, WOULD I BE ABLE TO GET IN SOONER? THE WOMAN THEN REPLIED TO ME THAT THEY WERE NO LONGER ACCEPTING ANY NEW CUSTOMERS AT ALL!
Electrical system, Electronic stability control (ESC), Fuel/propulsion system, Aug 7, 2018
PLEASE REFERENCE MY PREVIOUS COMPLAINT 11114071 AND 11114079 FOR EXACT DATES OF FAILURE FOR JULY 2018. THE PRIMARY AND SECONDARY FUEL PUMPS WERE BOTH REPLACED AND THE JEEP WAS RETURNED TO ME ON 8/4/18. I DROVE IT ON 8/5/18 ONCE AND THEN TWICE IN THE MORNING ON 8/6/18. IT SAT IN THE PARKING LOT AT MY WORK FROM 8:30 TO 12:30 PM ON 08/6/18. AT 12:30 PM, THE EXACT SAME SYMPTOMS OF STARTING FAILURE WERE HAPPENING. IT STARTED WITH TURNOVER THEN IMMEDIATELY DIED. THEN TURNED ON AFTER A 2ND ATTEMPT. THEN AT THE RESTAURANT I WENT TO AT APPROXIMATELY 12: 55 PM, THE JEEP COMPLETELY FAILED TO START. I HAVE VIDEO RECORDING OF THE FAILURE AND CAN PRODUCE THAT FOR REFERENCE. THE VEHICLE IS NOT STARTING AND STAYING ON CONSISTENTLY. THE START RESULTS IN IMMEDIATELY DYING AND THEN AFTER A COUPLE ATTEMPTS LIKE THAT, IT EVENTUALLY IT JUST CRANKS AND CRANKS UNTIL YOU SHUT OFF THE VEHICLE. IT'S BEING TOWED A SECOND TIME TO THE DEALER SERVICE DEPARTMENT. ADDITIONALLY, A DOME LIGHT IN THE FRONT OF THE VEHICLE WOULDN'T SHUT OFF SINCE IT WAS RETURNED TO ME ON 8/4/18. IT WAS NEVER A PROBLEM BEFORE 8/4/18. THIS IS A TIPM PROBLEM AND IT NEEDS TO BE RECALLED. THE 3RD PICTURE I'VE UPLOADED IS A SCREEN SHOT FROM THE VIDEO I HAVE OF THE VEHICLE NOT STARTING BUT CRANKING AND CRANKING. THE OTHER TWO ARE CAPTIONED. I HAVE THIS VIDEO AND CAN SEND IT.
Electrical system, Jul 31, 2018
PURCHASED THIS VEHICLE USED FOR MY 17 YEAR OLD SON APPROXIMATELY 4 MONTHS AGO. ON 7/20/18 THE VEHICLE DIED AS HE WAS DRIVING DOWN THE ROAD. AFTER TESTING THE BATTERY, WE PAID TO REPLACE IT, BUT THE NEW BATTERY WAS ONLY GETTING ABOUT 11V WITH THE CAR RUNNING. THEREFORE, WE PAID FOR A NEW ALTERNATOR AND HAVE DISCOVERED THE ISSUE STILL CONTINUES. AFTER RESEARCHING, WE DISCOVERED THE RECALL FROM JULY 2017, MANY MONTHS PRIOR TO OUR PURCHASING THE VEHICLE. I HAVE CALLED LANDERS CHRYSLER JEEP DODGE IN BENTON, AR TO SCHEDULE THE SERVICE FOR THE RECALL. THE FIRST APPOINTMENT AVAILABLE IS AUGUST 23RD. THIS IS UNACCEPTABLE. FIRST, WE ARE FORTUNATE THAT OUR SON WASN'T HURT WHEN THE VEHICLE DIED WHILE DRIVING DOWN THE ROAD. SECONDLY, WE HAVE SPENT APPROXIMATELY $650 FOR REPLACEMENT PARTS AND STILL CAN'T DRIVE THE VEHICLE. LASTLY, HAVING TO WAIT ALMOST A MONTH FOR THE DEALERSHIP TO REPAIR THE RECALL ISSUE IS RIDICULOUS. IT IS UNREASONABLE TO THINK SOMEONE CAN DO WITHOUT A VEHICLE FOR A MONTH, ESPECIALLY WHEN THE ISSUE IS NO FAULT OF OURS.
Electrical system, Jul 30, 2018
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 55 TO 60 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE DRIVER WAS ABLE TO COAST ONTO THE ROAD SHOULDER. AFTER A FEW MINUTES, THE DRIVER RESTARTED THE ENGINE AND DROVE THE VEHICLE HOME. THE VEHICLE WAS TAKEN TO CENTRAL FLORIDA CHRYSLER JEEP DODGE (8675 COMMODITY CIRCLE, ORLANDO, FLORIDA 32819, (407)-351-9940) WHERE IT WAS DIAGNOSED THAT THE IGNITION WIN MODULE WAS FAULTY AND NEEDED TO BE REPLACED. THE WIN MODULE WAS NOT REPLACED. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V373000 (ELECTRICAL SYSTEM, AIR BAGS). THE MANUFACTURER WAS NOT NOTIFIED. THE APPROXIMATE FAILURE MILEAGE WAS 100,000.
Service brakes, Jul 30, 2018
2013 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO BRAKE BOOSTER WATER SHIELD AMD ALTERNATOR DIODE THERMAL FATIGUE SAFETY RECALLS. *LD THE CONSUMER REQUESTED INFORMATION ON HAVING THE SAFETY RECALL COMPLETED. THE VEHICLE HAD BEEN TRANSPORTED TO GHANA, WHERE IT WILL REMAIN. *JS
Electronic stability control (ESC), Fuel/propulsion system, Jul 27, 2018
PER MY PREVIOUS COMPLAINT (NUMBER 11114071) I STATED MY VIN WAS NOT INCLUDED IN CHRYSLER RECALL 15V-115. THAT WAS INCORRECT. MY VIN WAS INCLUDED IN CHRYSLER RECALL 15V-115. AND THE RECALL WAS COMPLETED. MEANING: THE FUEL PUMP WAS ALREADY REPLACED. SO MY PREVIOUS COMPLAINT WITH FUEL PUMP FAILURE AND CRANKING IS A PERSISTENT AND UNACCEPTABLE ISSUE THAT IS DEDUCTIVELY REASONED TO BE DUE TO TIPM FAILURE. THIS FAILURE NEEDS TO BE ADDRESSED BY THE NHTSA.
Fuel/propulsion system, Jul 27, 2018
DURING THE WEEK OF JULY 1ST, 2018 THE VEHICLE DIED WHILE DRIVING AT 30 MPH. DURING THE WEEK OF JULY 8TH IT CRANKED WITHOUT TURNOVER MULTIPLE TIMES IN THE AM, EVENTUALLY STARTING AND ALSO DURING THAT WEEK OF JULY 8TH, 2018, ONCE WHILE DRIVING IT DIED WHILE TRAVELING AT 30 MPH. ON JULY 16TH, 2018 VEHICLE CRANKED WITHOUT TURNOVER MULTIPLE TIMES IN THE AM, EVENTUALLY STARTING. ON JULY 17TH, 2018 IT STARTED IN THE AM BUT IN THE EVENING, CRANKED MULTIPLE TIMES WITH NO TURNOVER AND WOULD NOT START AGAIN. ON JULY 18TH, I WENT BACK TO WHERE THE CAR WAS LEFT THE EVENING BEFORE TO ATTEMPT STARTING AGAIN. IT WAS CRANKING WITHOUT STARTING MULTIPLE TIMES THAT DAY AND NEVER STARTED. HAD TO BE TOWED TO DEALERSHIP FOR SERVICE ON JULY 19TH. SERVICE DEPARTMENT REPLACED THE PRIMARY FUEL PUMP ON JULY 23RD, 2018 AFTER PARTS CAME IN. I PICKED UP THE VEHICLE ON THE EVENING OF JULY 23RD, 2018. APPROXIMATELY 6 HOURS AFTER GETTING THE VEHICLE, IT CRANKED FOR AT LEAST 10 SECONDS, TWICE, THEN STARTED. AND THE FOLLOWING EVENING APPROXIMATELY 5 PM, JULY 24TH, 2018, IT STARTED AND RAN FOR ABOUT 5-10 SECONDS AND DIED. VEHICLE STARTED ON THE NEXT ATTEMPT AND I TOOK IT BACK TO THE DEALERSHIP SERVICE DEPARTMENT AT 5:30 PM ON JULY 24, 2018. THE DEALER CLAIMS IT CRANKED ON JULY 25, 2018 IN THE MORNING AND THEN CONTINUED TO START THROUGHOUT THE DAY. I AM GOING TO GO BACK TO THE DEALERSHIP TO REQUEST THE OTHER FUEL PUMP GET TESTED. I AM VERY AWARE THAT THERE HAVE BEEN MULTIPLE RECALLS ON THIS MODEL'S FUEL PUMP SYSTEM. RECALLS 14V-530 AND 15V-115 DO NOT INCLUDE MY VIN NUMBER AND SHOULD BECAUSE IT WAS MANUFACTURED DURING THE DATES OF . AND FURTHER, THE CENTER FOR AUTO SAFETY'S PETITION AGAINST THE NHTSA DATED ON JULY 15, 2015 (80 FR 45578) (DOCUMENT NUMBER 2015-18672) AGAINST CHRYSLER FOR THE TIPM FAILURE SHOULD BE RECONSIDERED!!
Power train, Jul 27, 2018
WHEN PUTTING IN DRIVE SOMETIMES IT DOES NOT GO PROPERLY. SOUNDS FUNNY LIKE DRAGGING OR IF IN NEUTRAL.MUST STOP AND RESHFIT OUT AND BACK INTO GEAR. THIS IS VERY SCARY . NEED ADVICE. FEELS LIKE LOSS OF POWER WHEN TRYING TO ACCELERATE. WHAT DO I DO? HAPPENED A COUPLE TIMES A IN JUNE 2018.