2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints
802 reports, newest first.
Electrical system, Jan 23, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 35 MPH, THE VEHICLE STALLED AND THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS ABLE TO RESTART ON THE FIRST ATTEMPT; HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED. THE VEHICLE WAS NOT REPAIRED. THE VIN WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 14V634000 (ELECTRICAL SYSTEM). THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 85,000.
Engine, Jan 18, 2017, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT 20 MPH, THE VEHICLE STARTED TO SMOKE FROM THE UNDERNEATH THE HOOD AND THE INSIDE OF THE VEHICLE WAS QUICKLY FILLED WITH SMOKE. THE CONTACT STATED THAT THERE WAS NO WARNING. THE VEHICLE LOST ALL POWER AND SHUT DOWN COMPLETELY AND WAS LEFT AT THE INTERSECTION. THE CONTACT STATED THAT THE SMOKE SUBSIDED AND THE VEHICLE WAS TOWED BY A TOW TRUCK TO THE CONTACT'S RESIDENCE. THE VEHICLE WAS LATER TOWED TO A DEALER WHERE THE VEHICLE FAILED TO BE INSPECTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND TOLD THE DEALER NOT TO TOUCH THE VEHICLE UNTIL A JEEP SPECIALIST INVESTIGATED THE FAILURE. THE CONTACT STATED THAT THE VEHICLE WAS LEFT AT THE DEALER'S BUT NO ONE CONTACTED HIM. THE FAILURE MILEAGE WAS 80,000. *TR
Wheels, Jan 8, 2017
ON THE REAR HUBS, THE THREADS ON THE SHAFT FOR THE AXEL HAVE COMPLETELY RUSTED OFF THE SHAFT. LEAVING JUST THE SHAFT AND NO THREADS. *TR
Service brakes, Dec 27, 2016
IN 2014 HAD A BRAKE BOOSTER RECALL ON MY VEHICLE. ALL PARTS WERE REPLACED RELATED TO THE BRAKE BOOSTER IN MAY OF 2014. ON THE FIRST BELOW FREEZING TEMPERATURE OF THE SEASON IN 2016 MY BRAKES FAILED WHEN TRYING TO STOP AT AN INTERSECTION I WENT 20 FEET PASS THE STOP SIGN UNTIL I WAS ABLE TO STOP. LUCKILY NO OTHER VEHICLES WERE AT THE INTERSECTION AT THIS TIME. AS I KEPT PUMPING THE BRAKES WHILE SLOWLY CONTINUING TO DRIVE THE BRAKING BEGAN TO WORK. I HAD NO OTHER BRAKING ISSUES THAT DAY. THE VERY NEXT DAY WITH BELOW FREEZING TEMPERATURES I WAS AGAIN UNABLE TO STOP AT THE FIRST INTERSECTION I APPROACHED AGAIN NO OTHER VEHICLES WERE AT THE INTERSECTION. I AGAIN CONTINUOUSLY PUMPED THE BRAKES WHILE SLOWLY DRIVING AND I IMMEDIATELY BROUGHT THE VEHICLE TO BE SERVICED. MY PERSONAL MECHANIC INDICATED THE PROBLEM WAS WITH THE BRAKE BOOSTER. I CONTACTED MY DEALER AND AFTER THE DEALERS CONFIRMATION THAT THE PROBLEM WAS THE BRAKE BOOSTER IT HAS NOW BEEN REPLACED AGAIN. I AM EXTREMELY CONCERNED THAT THE PARTS USED TO REPLACE THE BOOSTER IN THE ORIGINAL RECALL ARE FAULTY PARTS THEREFORE CAUSING THE SAME PROBLEM THE RECALL WAS SUPPOSE TO FIX. I WOULD LIKE THIS KNOWN AS I AM SURE I AM NOT THE ONLY PERSON WHO WILL HAVE THIS ISSUE WITH THEIR BRAKES. *TR
Power train, Dec 20, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE INSTRUMENT PANEL DISPLAYED THAT THE VEHICLE WAS NOT IN PARK. THE FAILURE RECURRED NUMEROUS TIMES. WHEN THE VEHICLE WAS SHIFTED INTO PARK, THE VEHICLE ROLLED FORWARD WITHOUT WARNING. THE FAILURE RECURRED TWO TIMES. THE VEHICLE WAS NOT TAKEN TO A DEALER OR DIAGNOSED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 60,000.
Service brakes, Dec 17, 2016
ON ONE OF THE FIRST COLD DAYS OF THE YEAR WHILE DRIVING IN A PARKING LOT TRYING TO COME TO A STOP FOR A YELLOW LIGHT OUT OF THE LOT MY PREGNANT WIFE SUDDENLY NOTICED SHE HAD NO BRAKING CAPABILITY IN HER 2013 JEEP GRAND CHEROKEE. LUCKILY THERE WAS NOT MUCH TRAFFIC AND SHE WAS ABLE TO CONTINUE THROUGH THE LIGHT THEN COAST IT TO A SLOW ENOUGH SPEED TO THROW ON THE PARKING BRAKE AND PUT IT INTO PARK. WE HAD THE VEHICLE TOWED TO MIDAS WHERE THEY DISCOVERED THE BRAKE BOOSTER HAD FAILED. AFTER RESEARCHING THE ISSUE WE FOUND SAFETY RECALL P14 / NHTSA 14V-154 WHICH HAD PREVIOUSLY RECALLED THIS PART FOR THIS EXACT PROBLEM. THE LOCAL JEEP DEALER INFORMED US THAT OUR VEHICLE HAD ACCOMPLISHED THIS RECALL AND THE PART WAS REPLACED JUNE 21, 2014. LITTLE OVER 2 YEARS LATER (DEC 15, 2016), THE BRAKE BOOSTER HAS ALREADY FAILED AGAIN ON OUR VEHICLE WITH ONLY 52,058 MILES. CLEARLY THE REMEDY FOR THE INITIAL RECALL DID NOT SOLVE THE PROBLEM, SO NOT ONLY AM I OUT ~700 DOLLARS FOR THE REPAIR, BUT I DON'T KNOW WHEN THE BRAKES WILL GO OUT NEXT. WILL IT BE ON A RAINY DAY WHEN MY WIFE IS DRIVING DOWN A BUSY HIGHWAY WITH MY CHILD IN THE CAR?
Electrical system, Dec 16, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE CHECK ENGINE WARNING INDICATOR ILLUMINATED. THE VEHICLE WAS SERVICED PER NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM), BUT THE REMEDY FAILED TO REPAIR THE VEHICLE. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 137,000.
Electrical system, Dec 12, 2016
TOTAL FAILURE OF THE ALTERNATOR AT 65K MILES RESULTING IN NO ELECTRICAL RESPONSE FROM THE VEHICLE.
Air bags, Seats, Dec 9, 2016
I WAS DRIVING ON THE FREEWAY AND THE FRONT PASSENGER SAFETY HEADREST DEPLOYED FOR NO REASON, FRIGHTENING ME AND DISTRACTING ME FROM DRIVING. I WAS NOT IN AN ACCIDENT DURING OR PRIOR TO THIS INCIDENT. INCIDENT OCCURRED SATURDAY AFTERNOON , NOVEMBER 5, 2016. *TR
Electrical system, Seat belts, Dec 5, 2016, crash
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED, ALL THE WARNING LIGHTS ILLUMINATED, AND THE SEAT BELT MALFUNCTIONED. THE VEHICLE VEERED OFF THE ROADWAY AND STRUCK THE GUARDRAIL. THERE WERE NO INJURIES AND A POLICE REPORT WAS NOT FILED. THE CONTACT STATED THAT THE FAILURES WERE PERSISTENT AND OCCURRED WITHOUT WARNING. AFTER A FEW MINUTES, THE CONTACT WAS ABLE TO RESTART THE VEHICLE AND DROVE TO THE CLOSEST DEALER FOR ASSISTANCE OUT OF THE SEAT BELT. THE CONTACT STATED THAT THE ENGINE REVVED. THE VEHICLE WAS THEN TOWED TO A LOCAL DEALER WHERE IT WAS DIAGNOSED THAT THE TOTALLY INTEGRATED POWER MODULE MALFUNCTIONED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES. THE VIN WAS INVALID. THE FAILURE MILEAGE WAS APPROXIMATELY 100,000.
Electrical system, Exterior lighting, Dec 2, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PART DISTRIBUTION DISCONNECT.
Electrical system, Nov 7, 2016
THE TCS AND CHECK ENGINE LIGHT CAME ON DASHBOARD ALONG WITH THE WIPER BLADES BEGIN MOVING EVEN THOUGH THE WIPER BLADE CONTROL SWITCH WAS IN THE OFF POSITION. EVERY BUTTON, HORN, AND THE WIPER BLADE/ TURN SIGNAL CONTROL ARM ON THE STEERING COLUMN WILL NOT WORK. FUSES APPEARS TO NOT BE BLOWN. NOTHING WITH TURN OFF THE FRONT WIPER BLADES. ALL OTHER ELECTRICAL BUTTONS AND THE DASHBOARD CLUSTER WORKS WITH NO MAL FUNCTION. THE HAZARDS WORK FINE AS BUTTON IS BELOW RADIO AND NOT ON STEERING COLUMN. THIS BRINGS SAFETY QUESTION OF NO TURN SIGNALS AT NIGHT AND POSSIBLY AIRBAG MIGHT NOT DEPLOY IF REST OF THE ELECTRICAL SWITCHES AND BUTTONS ARE NOT FUNCTIONING ON THE STEERING COLUMN ONLY. THIS HAPPENED INITIALLY IN MOTION ON A CITY STREET AFTER GETTING OFF A HIGHWAY AND TURNING INTO A PARKING GARAGE. MILLAGE IS BETWEEN 116000 AND 117000 MILES.
Power train, Oct 31, 2016
I HAVE BEEN TRYING FOR THE LAST 45 DAYS TO HAVE THE DRIVE TRAIN OF MY JEEP REPAIRED UNDER WARRANTY. I HAVE TWO RECENT EMAILS TO JEEP ABOUT MY CONCERNS AND THE SAFETY OF THE VEHICLE AS I AM STILL USING IT. JEEP DOES NOT HAVE THE PART, THEY DON'T KNOW WHEN THEY WILL BE GETTING IT AND THEY ARE NOT RESPONDING TO MY EMAIL COMPLAINTS. I WAS ADVISED THAT THERE ARE 15 OTHER DEALERS ALSO NEEDING THIS PART AND THAT THE SUPPLIER HAS NONE TO PROVIDE. MY COMPLAINT IS LACK OF ANY RESPONSE AS TO THE SAFETY OF THE CAR OR ANY TIME LINE WHEN THE CAR CAN BE FIXED. ANY HELP YOU CAN PROVIDE WILL BE GREATLY APPRECIATED. I FIRST TOOK THE CAR TO JEEP ON 9/26/2016.
Steering, Oct 31, 2016
POWER STEERING MAKING NOISE LOUD , HAD IT CHECKED OUT AND DEALERSHIP TELLS ME ALL 2013 DOES THIS. WELL A WEEK LATER AFTER THEY LOOKED AT I LOST POWER STEERING WITH A BABY IN CAR.
Air bags, Seats, Oct 5, 2016
WHILE DRIVING APROX. 40 MPH ON A REGULAR CITY STREET IN MY 2013" JEEP GRAND CHEROKEE, MY PASSENGER SEAT HEAD REST EJECTED AND THE SPRING ACTION LUNGED IT FORWARD CAUSING MY ENTIRE SEATS AIR BAG SYSTEM TO MALFUNCTION. I WAS INFORMED AT THE DEALERSHIP THAT IT WAS A MALFUNCTION, MY ONLY OPTION WAS TO PAY THOUSANDS TO REPLACE IT. ALSO THAT THE SEAT WILL NEVER GO BACK TO ITS ORIGINAL POSITION AND THE INNARDS WILL ALWAYS SHOW UNLESS I PAY TO FIX IT. I WAS SIMPLY DRIVING WITH MY CHILDREN, NOTHING OUT OF THE ORDINARY HAPPENED. IT JUST WENT OFF ALMOST CAUSING ME TO CRASH BECAUSE OF THE VERY LOUD POP CAUSING ME TO REACT. I WAS TOLD THAT MY DRIVERS SEAT HAS THE SAME SYSTEM AND BASICALLY BE CAUTIONS WHILE DRIVING. I INFORMED JEEP CORP. THEY SENT A PRIVATE CORPORATE INVESTIGATOR. I WAS INFORMED VIA FORMAL LETTER THAT THEY WILL NOT BE FIXING THE PROBLEM. THIS IS THE 4TH. DANGEROUS MALFUNCTION MY VEHICLE HAS HAD. #TIMES PREVIOUSLY IT WAS A NATION WIDE RECALL THAT WAS TAKEN CARE OF. I FEAR I WILL BE DRIVING WITH MY CHILDREN ON THE FREEWAY WHEN THE DRIVERS SEAT MALFUNCTIONS AND WE WILL CRASH AS A RESULT OF THIS RANDOM MALFUNCTION. IF I CRASH NOT ONLY IS MINE AND MY FAMILIES LIVES IN DANGER BUT ALSO ALL OF THOSE IN THE VEHICLES AROUND ME.
Exterior lighting, Structure, Visibility/wiper, Sep 16, 2016
PASSENGER SIDE HEADLAMP DOES NOT COME ON IN DAYTIME. AT DUSK, WHEN THE SENSOR TURNS ON BRIGHTER LAMPS; THIS PASSENGER SIDE HEADLAMP WORKS. AT TIME, WHEN RAINING OR WHEN I WANT TO BE SEEN, I WILL MANUALLY TURN ON BOTH HEADLIGHTS. NOW THE PASSENGER SIDE LIGHT WILL NOT COME ON DURING THE DAY; HOWEVER IT WILL COME ON WITH THE AUTOMATIC DUSK FEATURE. I SEE MANY "ONE-SIDED" DAYTIME RUNNING HEADLAMPS IN THE NEWER MODEL JEEPS PRIOR TO THE NEW LED ROPE LIGHTING HEADLAMP FEATURE IMPLEMENTED IN 2014. THE AUTO DEALER WILL HAPPILY REPLACE THE BALLAST AND ASSEMBLY FOR $500.00. IN MY MIND, THIS IS A DEFECT KNOWN TO THE MAKER WHICH IS WHY A NEW TYPE OF LIGHTING WAS IMPLEMENTED. IT WORKED FINE UNTIL SEVERAL MONTHS AGO. EVEN THOUGHT IT'S JUST ANNOYING; IT DOESN'T SEEM RIGHT. IT WAS SUGGESTED I CHECK IN WITH THIS WEBSITE TO SEE IF THERE ARE OTHER COMPLAINTS.
Vehicle speed control, Sep 3, 2016, crash
I WAS BACKING OUT OF MY DRIVEWAY AND I HIT THE BRAKE AND THEN SLIGHTLY HIT THE GAS PEDAL AND MY TRUCK ACCELERATED AND WENT OUT OF CONTROL SMASHING INTO TWO OF MY NEIGHBOR'S VEHICLES! IF IT WASN'T FOR MY NEIGHBOR'S TRUCK STOPPING ME, I WOULD HAVE KEPT GOING INTO A LARGE TREE IN FRONT YARD OR HOUSE! EXTREMELY SCARY!!!
Electrical system, Interior lighting, Aug 30, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND STATED THAT THE PART NEEDED FOR THE REPAIR WAS NOT AVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER WAS MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Exterior lighting, Latches/locks/linkages, Aug 30, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT ALL EXTERIOR LIGHTS FAILED TO ILLUMINATE. IN ADDITION, THE CONTACT STATED THAT THE REAR HATCH FAILED TO LATCH. THE CONTACT HAD TO FASTEN THE REAR HATCH WITH A CORD. THE VEHICLE WAS TAKEN TO A DEALER ON NUMEROUS OCCASIONS WHERE IT WAS DIAGNOSED THAT THE REMOTE AND MODULE FOR THE LATCH AND THE LIGHTS NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 30,000. UPDATED 10/19/16*LJ THE CONSUMER STATED HE REPLACED NINE LIGHT BULBS IN THREE YEARS. THE HATCH BACK FAILED TO LOCK ON SEVERAL OCCASIONS AND IT FAILED TO OPEN AS IT WAS DESIGNED. UPDATED 10/25/16.*JB
Electrical system, Aug 15, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED A RECALL NOTIFICATION FOR NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) IN APRIL OF 2016. THE PART TO DO THE REPAIR WAS UNAVAILABLE. THE CONTACT STATED THAT THE MANUFACTURER EXCEEDED A REASONABLE AMOUNT OF TIME FOR THE RECALL REPAIR. THE MANUFACTURER INFORMED THE CONTACT THAT SHE HAD TO REMAIN ON THE WAITING LIST OR CONTACT ANOTHER DEALER. SHE CONTACTED ANOTHER DEALER AND WAS INFORMED THAT THERE WAS A BACK ORDER ON THE PART AND SHE HAD TO BE PLACED ON THE WAITING LIST. THE CONTACT HAD NOT EXPERIENCED A FAILURE.
Electrical system, Aug 12, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE VEHICLE FAILED TO START. THE "DO NOT RECOGNIZE KEY" WARNING MESSAGE ILLUMINATED AND THE ALARM ACTIVATED. THE CONTACT REPLACED THE KEY FOB BATTERY AND, AFTER SEVERAL MINUTES, THE ALARM TURNED OFF AND THE ENGINE RESUMED NORMAL OPERATION. THE VEHICLE WAS TAKEN TO THE DEALER. THE TECHNICIAN WAS UNABLE TO DIAGNOSE THE FAILURE, BUT ADVISED THAT THE STARTER COULD BE REPLACED AS A REMEDY. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 31,000. UPDATED 09/29/16*LJ *TR
Electrical system, Exterior lighting, Aug 9, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM , INTERIOR LIGHTING) AND FOR TWO MONTHS, THE MANUFACTURER FAILED TO PROVIDE THE PART FOR THE RECALL REMEDY. THE CONTACT STATED THAT THE VEHICLE FAILED TO ACCELERATE WHEN GOING UP A HILL OR TOWING ANOTHER VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS NOT AVAILABLE. PARTS DISTRIBUTION DISCONNECT.
Engine, Jul 6, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE TEMPERATURE GAUGE LEVER ON THE INSTRUMENT PANEL WAS HIGH FOR THE WATER PUMP. THE WARNING LIGHT KEPT RANDOMLY ILLUMINATING. THE DEALER WAS NOTIFIED OF THE FAILURE, SCHEDULED AN APPOINTMENT, AND LATER STATED THAT THE PART WAS ON BACK ORDER. THERE WERE 1,700 PARTS THAT WERE NOT RECEIVED SO THE CONTACT WAS PLACED ON A WAITING LIST. THE CONTACT WAS UNABLE TO DETERMINE WHEN THE PART WOULD BE SUPPLIED TO THE DEALER FOR MONTHS AND WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS NOT AVAILABLE.
Electrical system, Jun 27, 2016
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING AT APPROXIMATELY 50 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE VEHICLE FAILED TO RESTART AND WAS TOWED TO THE DEALER. THE VIN WAS INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) HOWEVER, THE DEALER DECLINED TO REPAIR THE VEHICLE UNDER THE RECALL. THE VEHICLE WAS REPAIRED. ONE MONTH AFTER THE VEHICLE WAS SERVICED UNDER THE RECALL BUT THE FAILURE RECURRED. THE VEHICLE WAS TOWED TO A DIFFERENT DEALER, WHO STATED THAT THE FUEL PUMP RELAY FAILURE CONSEQUENCE WAS NOT RELATED TO STALLING. THE DEALER DECLINED TO PROVIDE A RENTAL VEHICLE. THE VEHICLE WAS IN THE PROCESS OF BEING REPAIRED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 53,000.
Power train, Jun 9, 2016
WHEN TAKING OFF FROM A STOP, OR BETWEEN 1ST AND 2ND GEAR (AND OCCASIONALLY WHEN COMING TO A STOP AND DOWN SHIFTING), A LOUD THUD IS HEARD AND FELT, IT WAS BROUGHT IN TWICE FOR REPAIR.. SOFTWARE WAS UPDATED AND THE TRANNY SOFTWARE FLASHED, HOWEVER THE PROBLEM STILL OCCURS.