2013 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 802 owner complaints filed for this model year. This is the 13th highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2013 reports, 23 involved a crash and 27 involved a fire. 28 people were injured and 1 person died.
What owners report most often
Recalls and investigations
Electrical systemNov 14, 2019
Chrysler (FCA US LLC) is recalling certain 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles equipped with a 3.6, 5.7, or 6.4 liter engine and previously recalled under NHTSA Recall 14V530 or 15V115. The fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler (FCA US LLC) will replace the affected fuel pump relay and related wire harness. Interim notices informing owners of the safety risk were mailed beginning December 19, 2019. Vehicles that experience a fuel pump failure will receive an interim repair. Owners will receive a second notice when the final remedy becomes available. Owner notification letters were mailed on December 10, 2020. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is V62.
Campaign 19V813000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Electrical system, wiringDec 28, 2015
Chrysler (FCA US LLC) is recalling certain model year 2011-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured December 3, 2009, to September 1, 2012. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after having been remedied for a prior recall for the vanity lamp wiring. This recall is also addressing certain vehicles that have not been remedied under that prior recall.
The vanity lamp wiring may short, increasing the risk of a vehicle fire.
Chrysler will notify owners, and dealer will install clearance for sun visor wiring, protection from sharp edges, and replace the sun visor, free of charge. The recall began on July 28, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R71.
Campaign 15V879000 on NHTSA.gov
Electrical systemFeb 27, 2015
Chrysler (FCA US LLC) is recalling certain model year 2012-2013 Jeep Grand Cherokee vehicles manufactured September 17, 2010, to August 19, 2013, and equipped with a 3.6, 5.7 or 6.4 liter engine, and 2012-2013 Dodge Durango vehicles manufactured January 18, 2011, to August 19, 2013, and equipped with a 3.6 or 5.7 liter engine. In the affected vehicles, the fuel pump relay inside the Totally Integrated Power Module (TIPM-7) may fail, causing the vehicle to stall without warning.
A vehicle stall increases the risk of a crash.
Chrysler will notify owners, and dealers will replace the fuel pump relay with one external to the TIPM. The recall began on August 7, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R09. Note: This recall is an expansion of recall 14V-530. Note: This recall has been superseded by recall 19V813.
Campaign 15V115000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slipMar 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2012-2013 Dodge Durango and Jeep Grand Cherokee vehicles manufactured October 11, 2011, through October 1, 2012. Under certain braking events, the Ready Alert Braking System (RAB) may result in the driver experiencing a hard brake pedal feel.
If the driver experiences a hard brake pedal, the driver may not push the pedal as intended, lengthening the distance needed to stop the vehicle and increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS module software, free of charge. The recall began on April 3, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's number associated with this recall is P05.
Campaign 14V104000 on NHTSA.gov
Representative owner complaints
802 reports, newest first.
Electrical system, Jul 30, 2017
MY JEEP HAD THE FUEL PUMP RELAY CHANGED TO AN EXTERNAL TYPE AS PART OF PREVIOUS RECALL NHTSA 15V-115. I'M NOT SURE OF THE DATE AS IT WAS DONE PRIOR TO US BUYING THE VEHICLE. THE NEW EXTERNAL RELAY STARTED TO FAIL IN JULY 2017. IN HEAT SOAKED CONDITIONS, THE RELAY WOULD FAIL TO ACTIVATE. THE ONLY TIME THIS OCCURRED WAS DURING ENGINE START WHILE BEING STATIONARY IN A PARKING LOT. THE ENGINE WOULD START THEN STALL WITHIN FIVE SECONDS. I REPLACED THE RELAY AND TESTED THE OLD ONE. WHEN THE OLD RELAY IS WARM, I VERIFIED THAT IT DOESN'T ACTIVATE 100% OF THE TIME. THE RELAY PART NUMBER IS G8JN-1C6T-F-R-DC12. WE NEVER HAD A FAILURE WHEN THE VEHICLE WAS IN MOTION. I'M SUBMITTING THIS COMPLAINT SO NHTSA HAS AWARENESS OF THE RELAY THAT WAS INSTALLED. IT IS NOT A ROBUST RELAY WHICH MAY HAVE OTHER FAILURE MODES.
Power train, Jul 27, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT HE OBSERVED THAT TRANSMISSION COOLANT FLUID WAS LEAKING FROM THE FROM OF THE VEHICLE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE DEALER WAS NOT CONTACTED. THE MANUFACTURER WAS NOTIFIED AND THEY ADVISED THE CONTACT THAT NO OPEN RECALLS WERE OPEN FOR THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 91,000.
Air bags, Seats, Other or unspecified, Jul 25, 2017
I WAS DRIVING ON THE HIGHWAY AND SUDDENLY I WAS HIT IN THE BACK OF THE HEAD. AT FIRST I THOUGHT I WAS HIT BY ANOTHER CAR BUT I LOOKED AROUND AND THERE WAS NO CARS AROUND. I PULLED OVER AND LOOKED AT MY HEADREST AND IT EXPLODED AND HIT ME IN THE HEAD. I CALLED AND BROUGHT MY CAR IN TO JEEP WHO SAID IT WAS THE ACTIVE HEAD RESTRAINT AND IT IS SET TO GO OFF DURING AN ACCIDENT. I TOLD THEM I WAS NOT IN ANY ACCIDENT. I THEN CALLED JEEP DIRECTLY WHO TOLD ME THEY WOULD INVESTIGATE THE ISSUE AND THAT I SHOULD LEAVE MY CAR AT JEEP. THAT WAS 3 WEEK AGO. ALL OF MY ATTEMPT TO CONTACT JEEP TO HAVE THEM RECTIFY THE ISSUE AND REPLACE MY HEADREST HAVE GONE NO WHERE. I HAVE NOT RECEIVED ANY CALL BACKS AND EVERY TIME I CALL THEM THEY TELL ME THERE IS NOTHING THEY CAN DO EXCEPT WAIT UNTIL I AM CONTACTED BY JEEP. THIS IS A BIG SAFETY ISSUE AS I COULD HAVE RUN OFF THE ROAD AN CRASHED.
Air bags, Seat belts, Jul 13, 2017
I BOUGHT THE CAR LESS THAN A YEAR AGO. THE CAR IS A 2013. THE AIRBAG LIGHT CAME ON. I WENT TO THE DEALERSHIP TO HAVE IT CHECKED. THEY INFORMED ME THE PASSENGER SEAT BELT NEEDS TO BE REPLACED. THIS SEEMS RIDICULOUS CONSIDEING THE CAR IS LESS THAN 5 YEARS OLD. I ENDED UP HAIGB TO PAY OVER $300 FOR A NEW PASSENGER SEAT BELT INCLUDING INSTALLATION. WHAT WOULD HAVE HAPPENED HAD I GOT INTO AN ACCIDENT? WHY IS SUCH A NEW SEAT BELT FAILING? SHOULD I WORRY THAT MY DRIVER'S SEAT BELT WILL FAIL AS WELL? IT DOESN'T SEEM THIS SHOULD BE HAPPENING ON SUCH A NEW CAR. I AM HAPPY TO PROVIDE REPAIR RECEIPTS AS REQUESTED.
Electrical system, Engine, Fuel/propulsion system, Jul 7, 2017
MY CAR IS CURRENTLY AT 76K MILES. SINCE AROUND 20K MILES, MY CAR HAS HAD ISSUES WITH STARTING THAT HAPPENS INTERMITTENTLY, SLOW/NO RESPONSE FROM PUSH BUTTON START, SLOW/NO RESPONSE WITH SMART ENTRY SYSTEM WHEN LOCKING/UNLOCKING DOORS. ALL OF THESE ISSUES ARE VERY INTERMITTENT. TO GO INTO MORE DETAIL ABOUT THE STARTING ISSUE, THE CAR WOULD START COMPLETELY, BUT THEN SHORTLY AFTER THE RPM WOULD DROP TO 0 AND THE ELECTRICAL COMPONENTS WOULD STAY ON. WHEN TRYING TO PUSH THE START BUTTON AGAIN, IT WOULD TRY TO CRANK FOR 15 SECONDS. IT'S NECESSARY TO COMPLETELY POWER OFF THE CAR TO PROPERLY START THE CAR. SOMETIMES THE ISSUE PRESENTS ITSELF IMMEDIATELY AFTER. THESE ISSUES HAPPEN WITH BOTH KEY FOBS EVEN AFTER SWITCHING TO FRESH BATTERIES. I'VE TAKEN IT TO JEEP DEALERSHIP 4-5 TIMES WITH NO RESOLUTION. THEY HAVE REPLACED THE FUEL PUMP RELAY TWICE FOR ATTEMPT TO RESOLVE STARTING ISSUE. THEY WERE NEVER ABLE TO DUPLICATE OR NO CODES WOULD PRESENT THEMSELVES. I HAVE STRONG SUSPICION OF THE TIPM (TOTALLY INTEGRATED POWER MODULE) FAILING, WHICH IS APPROXIMATELY $1200 TO REPLACE. EVEN THOUGH I HAVE THE EXTENDED WARRANTY, JEEP WILL NOT REPLACE UNTIL DUPLICATED. I EVEN LEFT THE CAR AT JEEP FOR A WEEK ONE OF THOSE VISITS. THE ISSUES HAPPEN ALMOST EVERY OTHER DAY OR ON A VERY BAD WEEK, EVERY DAY THE CAR IS USED. JEEP CUSTOMER SERVICE IS VERY POOR AND I'VE BEEN STUCK WITH THIS ISSUE FOR WAY TOO LONG. THE STARTING ISSUE EVEN HAPPENED TODAY, TWICE.
Electrical system, Fuel/propulsion system, Jul 1, 2017
DASH INDICATOR LIGHTS AND WIPERS COME ON RANDOMLY WHILE DRIVING. VEHICLE WON'T START ON MULTIPLE OCCASIONS AFTER SHUTTING OFF. TACHOMETER AND ANALOG TEMP GAUGE ARE APPROX. 90 DEGREES OFF.
Electrical system, Jun 26, 2017
I WAS DRIVING MY VEHICLE, WHEN ALL OF THE SUDDEN THE VEHICLE'S DISPLAY PANEL STARTED TO FLASH VARIOUS MESSAGES (I.E. PARK BRAKE ASSIST, SAFETY BELT, BATTERY, ETC.). WHILE THIS HAPPENED, THE VEHICLE BEGAN TO LOOSE POWER AND I WAS ABLE TO CRUISE SLOWLY INTO A PARKING LOT, IN WHICH IT CREPT INTO A COMPLETE STOP. I TURNED OFF THE VEHICLE AND ATTEMPTED TO TURN IT BACK ON AND IT WOULD NOT CRANK NOR WOULD ANY LIGHTS TURN ON. I HAD A FRIEND TRY AND JUMP THE VEHICLE BUT IT WOULD NOT HOLD A CHARGE, AND THERE WAS AN ELECTRICAL SMELL COMING FROM THE ALTERNATOR. THE VEHICLE WAS THEN TOWED AND BROUGHT TO A JEEP DEALERSHIP, WERE THEY HAD DIAGNOSED THAT THE ALTERNATOR WAS BAD AND NEEDED TO BE REPLACED.
Electrical system, Jun 20, 2017
JUNE 16, 2017 - VEHICLE WAS IN MOTION BEING DRIVEN ON CITY STREET. DAY EARLIER, THE VEHICLE'S "CHECK ENGINE LIGHT" APPEARED. BROUGHT TO MECHANIC WHO INITIALLY DIAGNOSED AS AN EVAPORATOR/ VACUUM SENSOR FAILURE. NEXT DAY, DASHBOARD BEGAN TO DISPLAY OTHER WARNING LIGHTS IN RAPID SUCCESSION WHICH WAS THEN FOLLOWED BY LOSS OF A/C AND WITHIN MINUTES STALLED. TURNED OFF ROADWAY JUST BEFORE SUFFERING COMPLETE LOSS OF POWER IN OFFICE PARKING LOT. VEHICLE TOWED TO MECHANIC SHOP WHO PERFORMED TEST AND DECLARED ALTERNATOR FAILURE WHICH IS BEING REPLACED. DESCRIPTION SIMILAR TO RECALL ANNOUNCED IN OCTOBER 2014- NHTSA REFERENCE #14V634000.
Service brakes, Jun 8, 2017
AFTER DRIVING ON THE HIGHWAY FOR ABOUT 10 MINS, I WAS SLOWING DOWN DUE TO TRAFFIC AHEAD. WHEN I WENT TO APPLY THE BRAKES, THEY FELT HARD TO APPLY PRESSURE AND MY CAR WAS NOT SLOWING DOWN. I HAD TO DRIVE OFF THE ROAD TO AVOID HITTING THE CAR IN FRONT OF ME. AFTER I WAS ABLE TO COME TO A STOP, I WAS ABLE TO DRIVE SLOWLY OFF THE HIGHWAY TO THE OFF RAMP I WAS NEAR AND TO A NEARBY DEALERSHIP. THEY INFORMED ME THAT MY BRAKE BOOSTER FAILED EVEN THOUGH I HAD THE BRAKE BOOSTER RECALL PERFORMED ON MY VEHICLE PREVIOUSLY. SINCE I ALREADY HAD THE RECALL PERFORMED, THE REPLACEMENT OF THE BRAKE BOOSTER WAS NOT COVERED. IF I NEVER HAD BROUGHT MY VEHICLE IN FOR THE RECALL, THE REPLACEMENT WOULD HAVE BEEN COVERED. SEEMS WEIRD TO REWARD PEOPLE WHO DON'T BOTHER TO HAVE THE RECALLS PERFORMED ON THEIR VEHICLES. FROM THE LARGE NUMBER OF SIMILAR COMPLAINTS, IT SEEMS OBVIOUS THAT THE PREVIOUS RECALL DIDN'T FIX THE UNDERLYING ISSUE. LUCKILY THERE WAS AN OPEN OFF-ROAD AREA FOR ME TO SAFELY SWERVE ONTO TO PREVENT INJURY TO MYSELF AND THE CARS IN FRONT OF ME.
Electrical system, May 30, 2017, fire
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE MADE A STRANGE HIGH PITCHED NOISE. AFTERWARDS THE VEHICLE'S POWER SUDDENLY FAILED. THE CONTACT WAS ABLE TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD AND NOTICED SMOKE UNDERNEATH THE HOOD. THE CONTACT OPENED THE HOOD AND NOTICED A BURNING ODOR. THE CONTACT HAD THE VEHICLE TOWED TO THE DUTCH MILLER JEEP DEALER WHERE IT WAS DIAGNOSED THAT THE ALTERNATOR FAILED AND CAUSED THE BATTERY TO BURN OUT. THE ALTERNATOR, BATTERY, AND CIRCUIT BOARD NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND INFORMED THE CONTACT THAT THERE WAS A RECALL FOR A DIFFERENT MODEL ALTERNATOR. THE APPROXIMATE FAILURE MILEAGE WAS 110,000. UPDATED 07/13/17*LJ *CN
Electrical system, May 22, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 65 MPH, THE VEHICLE STALLED WITHOUT WARNING AND RESTARTED INDEPENDENTLY. THE VEHICLE WAS DIAGNOSED AS HAVING A TIPM FAILURE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 129,704.
Electrical system, May 19, 2017
PUSH BUTTON IGNITION IS DEFECTIVE. THE FIRST YEAR I OWNED THE VEHICLE THE PUSH BUTTON IGNITION BEGAN TO SHOW PROBLEMS. INTERMITTENTLY THE KEY-FOB IS NOT RECOGNIZED BY THE CAR. SOMETIMES THE CAR WILL NOT START. BECAUSE OF THIS, SOMETIMES IT WILL NOT TURN OFF. SOMETIMES I HAVE STARTED THE VEHICLE AND AM DRIVING DOWN THE ROAD WHEN A BELL BEGINS RINGING AND MESSAGE APPEARS ON DASHBOARD THAT SAYS "KEY HAS LEFT THE VEHICLE". I HAVE TO TAP THE KEY-FOB ON THE BUTTON SEVERAL TIMES FOR IT TO FINALLY RECOGNIZE THAT IT IS PRESENT. I HAVE CHANGED THE BATTERIES IN THE KEY-FOB OFTEN. FINALLY, LAST MONTH, I DECIDED TO HAVE THE JEEP DEALER REPLACED KEY-FOB AT COST OF $300. THREE WEEKS LATER THE SAME THING IS HAPPENING. JEEP SERVICE DEPARTMENT ADMITTED THEY REPLACE 2-3 KEY-FOBS A WEEK FOR CUSTOMERS. I SUSPECT THE PROBLEM IS WITH ELECTRONICS IN THE DASHBOARD.
Electrical system, May 3, 2017
MY JEEP WAS STARTED TO MAKE A WHINING NOISE AFTER LEAVING A PARKING LOT, LATER ON THERE WAS A BURNING SMELL COMING FROM ENGINE, TOWARD COMING HOME AUTOMATIC WIPERS CAME ON EVEN WHILE IT WAS NOT RAINING. NEXT DAY JEEP WOULD NOT START NOR WHERE THERE ANY LIGHTS ON DASH/OVERHEAD. LOOKED UP NHTSA AND REALIZED OTHERS HAD SIMILAR SITUATION WITH ALTERNATOR RECALL, ONLY TO FIND OUT MY JEEP WAS NOT COVERED EVEN WHEN OTHER SAME/MAKE/MODEL/YEAR WERE COVERED. I CALLED JEEP AND THEY SAID I HAD DIFFERENT ALTERNATOR, BUT I HAD SAME PROBLEM/ISSUE, NOT FAR TO BE NOT COVERED. TOTAL BILL $2K FOR ALTERNATOR/BATTERY/STARTER/TOWING AND COMPUTER FIX. NOT TO MENTION I DIDN'T HAVE USE OF JEEP FOR DAYS WHILE IT WAS GETTING FIXED. I WAS LUCKY I DIDN'T HAVE ACCIDENT, WHICH COULD HAVE HAPPENED NOT KNOWING WHAT WAS GOING ON AT TIME AND COULD YOU IMAGINE JEEP DYING ON HIGHWAY. JEEP HAS NO CLUE WHAT IS CAUSING THIS TO HAPPEN, NOR BEING FAIR TO ALL CONSUMERS, LEAVING THEM STRANDED AND BROKE.
Power train, Electrical system, Apr 7, 2017
ALTERNATOR FAILED AT 35118 MI. HAD IN REPAIR TWICE FOR ISSUES WHEN DRIVING. LOUD WHINE, BURNING SMELL AND SMOKE REPORTED. FIRST TIME DEALER KEEP CAR FOR OVERNIGHT AND SAID THEY COULD FIND NO ISSUE EVEN THOUGH THEY HAD SMELLED THE BURNING SMELL TOO. SECOND TIME THEY TOLD ME IT WAS MY ALTERNATOR. THEY REPLACED THE ALTERNATOR, I PICKED UP THE CAR, DROVE 2 MILES AND THE BATTERY LIGHT CAME ON. I RETURNED IMMEDIATELY AND THEY KEPT THE CAR FOR 3 MORE DAYS. THE FAILED ALTERNATOR HAD "ARCED" TO THE POWER TRAIN, AND THEN THAT HAD TO BE REPLACE TOO (THAT UNDER WARRANTY THANK GOODNESS). BUT ALTERNATOR WAS REPLACED FOR $1000 OUT OF MY POCKET EVEN THOUGH VERY LOW MILEAGE BECAUSE WAS OVER 3 YR WARRANTY PERIOD. IN RESEARCHING HOW COULD THIS HAVE HAPPENED SO EARLY, I FOUND THAT THE 160 ALTERNATORS FROM THE SAME PERIOD HAD BEEN RECALLED, BUT THE 180'S ARE NOT (AT LEAST NOT YET....I AM HOPING TO HELP INITIATE ANOTHER RECALL SINCE I SEE ONLINE THAT OTHERS WHO HAVE THIS MODEL AND YEAR AND 180 ALTERNATOR HAVE HAD SAME ISSUES AS ME). I WAS ENCOURAGED BY FCA CUSTOMER CARE TO FILE A PETITION FOR REIMBURSEMENT, AND HAVE JUST HEARD FROM THEM THAT THEY HAVE DECLINED IT SINCE MY VIN ISN'T INCLUDED IN THE RECALL. TO BE SPECIFIC ABOUT THE EPISODES, I WAS DRIVING BOTH TIMES THAT THIS OCCURRED. BOTH TIMES I HAD JUST STARTED TO DRIVE AND THE CAR MADE A LOUD WHINING NOISE THAT LASTED FOR A BIT, AND INCREASED ON ACCELERATION, AND QUICKLY I COULD SMELL SOMETHING LIKE BURNING RUBBER AND SEE SMOKE. I WAS AFRAID THE CAR WAS GOING TO STOP SUDDENLY BECAUSE IT STARTED TO BE JERKY, AND WHEN I CAME TO STOP LIGHT IT SEEMED LIKE IT WAS GOING TO STALL. BUT IT KEPT GOING, AND I DROVE STRAIGHT TO THE DEALER BOTH TIMES.
Steering, Apr 3, 2017
I BEGAN HAVING DIFFICULTY STEERING AND TURNING MY VEHICLE AT LOW SPEEDS. I TOOK MY CAR TO THE SHOP FOR AN OIL CHANGE AND MENTIONED THE ISSUE TO THE MECHANIC. THEY FOUND THAT MY 2013 JEEP GRAND CHEROKEE LIMITED WITH 39K MILAGE, THAT I HAVE ONLY BEEN DRIVING FOR 9MONTHS, HAD BEEN LEAKING POWER STEERING FLUID AND THE LINE WAS DRY. AFTER DISCOVERY THIS ISSUE, I TOOK THE CAR TO THE DEALER WHO TOLD ME THE POWER STEERING PUMP AND RESERVOIR HAD FAILED AND NEEDED TO BE REPLACED. AFTER THIS REPAIR MY CAR DROVE FINE FOR ABOUT 100 MILES, BUT NOW THE STEERING HAS FAILED COMPLETELY WHILE DRIVING 30MPH IN CITY TRAFFIC ON THE WAY TO WORK.
Electrical system, Apr 1, 2017
I HAVE A 2013 JEEP GRAND CHEROKEE LIMITED WITH ONLY 54,248 AND THE ALTERNATOR ALL OF SUDDEN STARTED SMOKING, HOWEVER, THIS JEEP IS NOT ON ANY PREVIOUS RECALL. I WAS HEADING HOME FROM WORK. BURNT SMELL, SIREN NOISE, AND THE BATTERY LIGHT CAME ON. I MADE IT HOME AND CALLED THE JEEP DEALERSHIP. MY HUSBAND SAID ITS A BAD ALTERNATOR.
Electrical system, Mar 15, 2017, fire
USED FACTORY AUTO START AND THE ALTERNATOR SHORTED CAUSING THE ENGINE COMPUTER TO BURN OUT AND POSSIBLE THE FUSE BOX AS WELL. CAR WOULD NOT START AND MUST BE TOWED TO MECHANIC. LUCKILY WE WEREN'T IN THE CAR WHEN IT STARTED SMOKING UP.
Service brakes, Mar 13, 2017
ON SATURDAY 3/11/2017 I ATTEMPTED TO BACK MY JEEP DOWN AND OUT OF MY DRIVEWAY. I IMMEDIATELY NOTICED THAT THE BRAKES FELT STRANGE, AND THAT AS I DEPRESSED THE PEDAL THE JEEP WAS NOT STOPPING. CONFUSED, I HIT THE E-BRAKE TO STOP THE JEEP AND ATTEMPTED TO PUMP THE BRAKE PEDAL SEVERAL TIMES TO SEE IF THERE WAS RESISTANCE. THE PEDAL FELT BETTER, BUT I COULD HEAR A HISING SOUND, LIKE A VACUUM LEAK. I WENT ON LINE AND SAW THAT THERE WAS A RECALL FOR THE BRAKE SYSTEM FOR MY VEHICLE, WHICH COINCIDENTALLY WAS THE SAME PROBLEM I HAD EXPERIENCED. WHAT CAUGHT MY ATTENTION WAS THAT THE RECALL MENTIONED WATER INTRUSION INTO THE BRAKE BOOSTER AND THE POTENTIAL FOR FREEZING AND REDUCING THE BRAKING EFFECTIVENESS. I LIVE IN PITTSBURGH, PA, AND FOR 3 DAYS PRIOR TO MY BRAKE ISSUE IT HAD BEEN RAINY, AND MILD. FRIDAY NIGHT 3/10, THE TEMPERATURE DROPPED AND SATURDAY MORNING 3/11 IT WAS 20 DEG F. I CANT HELP BUT THINK THE TEMPERATURE, AND MOISTURE PLAYED A ROLE IN THIS INCIDENT. I'M JUST GLAD IT HAPPENED RIGHT AWAY INSTEAD OF ONCE I GOT OUT INTO TRAFFIC. THE JEEP IS CURRENTLY AT JEEP IN MOON TOWNSHIP, PA FOR TROUBLESHOOTING. ...UPDATED 04/11/17 *BF ..UPDATED 06/06/17 *BF *AS
Power train, Electronic stability control (ESC), Engine, Mar 4, 2017
CHECK LIGHT CONTINUOUSLY COMES ON EVEN AFTER BEING CLEARED AND THE JEEP TECHNICIAN TOLD ME THAT IT FAULTY SENSOR. THE OIL PRESSURE SENSOR WHICH IS A $30-40 BUT WOULD COST OVER $550 TO REPAIR IT. THE TECHNICIAN EVEN SAID THIS A PROBLEM THAT HAPPENS ALL THE TIME. THIS IS VERY CONCERNING TO ME AND MY FAMILY BECAUSE WE HAVE HAD ALREADY 5 SERIOUS RECALLS PLUS A SOFTWARE UPDATE. THIS VEHICLE ISN'T SAFE AND CONSUMERS ARE FORKING THE BILL TO PAY FOR THESE POORLY BUILT JEEP VEHICLES. I ALSO SEE MORE RECALLS ARE COMING IN THE FUTURE AND HOW IS THE NHTSA PROTECTING US CONSUMERS FROM THESE CAR COMPANIES WHO MAKE AND BUILD POOR VEHICLES. THIS VEHICLE RANDOMLY VIBRATES VIOLENTLY AND SOMETIMES DOESN'T SHIFT PROPERLY INTO GEAR.
Air bags, Mar 3, 2017
TL* TAKATA RECALL. THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 15V879000 (AIR BAGS) AND CONTACTED THE DEALER SEVERAL TIMES. THE DEALER PLACED THE CONTACT ON AN EXTENDED HOLD SEVERAL TIMES, SO THE CONTACT WAS UNABLE TO SCHEDULE A REPAIR IN A REASONABLE TIME FRAME FOR MONTHS. THE CONTACT WAS UNCERTAIN AS TO WHEN THE VEHICLE WOULD BE REPAIRED. THE MANUFACTURER WAS NOTIFIED AND THE CONTACT WAS WAITING TO RECEIVE THE RECALL REPAIR. THE CONTACT WAS NOT EXPERIENCING A FAILURE. PARTS DISTRIBUTION DISCONNECT.
Electrical system, Mar 2, 2017
AS I WAS DRIVING THE CAR SHUT OFF AND POWER STEERING WENT OUT. I BARELY MADE IT SAFELY TO MY DESTINATION. WE CALLED OUR JEEP DEALER AND THERE WERE A FEW RECALLS. WE WERE ABLE TO GET THE JEEP TO THE DEALER. THEY TOLD ME IT WAS THE ALTERNATOR AND BATTERY. THERE IS CURRENTLY A RECALL ON THE ALTERNATOR FOR THE 2013 JEEP GRAND CHEROKEE (P60/NHTSA 14V-634); HOWEVER, THEY CLAIM THAT MY 180 AMP IS NOT COVERED. WHAT I EXPERIENCED IS EXACTLY LIKE THE DESCRIPTION OF THIS RECALL. LUCKILY I WAS DRIVING WHEN THIS OCCURRED, BECAUSE I DON'T THINK MY WIFE WOULD HAVE BEEN ABLE TO CONTROL THE VEHICLE TO A SAFE STOP. THEY ARE NOT HONORING THE RECALL TO REPLACE MY PARTS. MORE IMPORTANTLY, THEY ARE NOT INCLUDING MY VEHICLE IN THE RECALL BECAUSE ITS 180 AMPS; HOWEVER, THIS IS A TREMENDOUS RISK TO ANY OWNERS OF THIS VEHICLE AND I WAS NOT NOTIFIED. I DISCUSSED THIS AT LENGTH WITH FIAT CHRYSLER AUTOMOBILES (FCA) ON 03/02/2017. I SPOKE TO CUSTOMER REPRESENTATIVE RAMARIO AND NICOLE.
Electrical system, Feb 28, 2017
THERE IS A CURRENT CHRYSLER RECALL OUT RIGHT NOW (BELOW). P60 - SAFETY RECALL - ALTERNATOR / 2011-2014 (LX) CHRYSLER 300, (LD) DODGE CHARGER, (LC) DODGE CHALLENGER, (WD) DODGE DURANGO AND 2012- 2014 (WK) JEEP GRAND CHEROKEE MY ALTERNATOR BURNED UP AND THE WHOLE JEEP WAS DEAD RANDOMLY ONE MORNING EMITTING SMOKE UNDER THE HOOD AND THROUGHOUT THE CABIN. I TURNED IT ON AND HEARD A WHINING NOISE WHICH THEN STOPPED AND THEN SMOKE JUST COMING OUT OF THE ALTERNATOR. I READ THE RECALL AND IT ONLY APPLIES TO THE 160 AMP ALTERNATORS. ACCORDING TO MY VIN, I HAVE THE 180 AMP ALTERNATOR AND I FEEL THIS RECALL APPLIES TO THE 180 AMP ALTERNATORS AS WELL BUT IT ISN'T LISTED. I HAD TO GET IT REPLACED AND ENDED UP SPENDING OVER $900 ON SOMETHING I THINK SHOULD HAVE BEEN PART OF THIS PARTICULAR RECALL GIVEN THE SPECIFICS OF THIS RECALL AND THE MATCHING SYMPTOMS OF MY BURNT UP ALTERNATOR. THANK FOR ANY INFORMATION YOU CAN PROVIDE.
Steering, Electrical system, Electronic stability control (ESC), Feb 24, 2017
LOW BATTERY LIGHT CAME ON WHILE DRIVING 35 MPH, AND TWO MILES LATER THE MAJORITY OF DASHBOARD LIGHTS CAME ON. SIMULTANEOUSLY, A CONSTANT BEEPING BEGAN AND WIPERS TURNED ON. THE SCARY PART IS THAT WITHIN SECONDS, I LOST POWER STEERING AND BRAKES DID NOT WORK CORRECTLY. THE ROAD I WAS DRIVING WAS PRECARIOUS, WINDY, AND DID NOT HAVE A SHOULDER. I CONTINUED AT MINIMAL SPEED AROUND THE CURVES FOR LESS THAN A MILE, LOOKING FOR A SAFE PLACE TO PULL OVER. VERY SOON, THE CAR ACCELERATOR STOPPED AND THE CAR DIED. I MANAGED TO PULL THE CAR ONTO THE SIDE OF THE ROAD (TOOK EFFORT WITHOUT POWER STEERING). TERRIBLE AND SUDDEN EXPERIENCE. NOT ENOUGH WARNING TO GET THE CAR SERVICED BEFORE COMPLETE ELECTRONIC AND VEHICLE SHUTDOWN OCCURRED. THANKFUL THAT NO OTHER VEHICLES WERE AROUND DURING THE INCIDENT, AS I AM CONFIDENT I DID NOT HAVE SAFE CONTROL OF THE VEHICLE DURING THIS TIME. TOWED VEHICLE TO SAFETY. MECHANIC TESTED AND DISCOVERED THAT ALTERNATOR FULLY SHORTED AND BATTERY WAS COMPLETELY DEAD (UNABLE TO RECHARGE).
Service brakes, Feb 22, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. WHILE DRIVING 25 MPH, THE BRAKE PEDAL WAS DEPRESSED, BUT THE BRAKES FAILED TO RESPOND. THE VEHICLE WAS TAKEN TO THE DEALER WHERE IT WAS DIAGNOSED THAT THE BRAKE BOOSTER FAILED AND NEEDED TO BE REPLACED. THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. ...UPDATED 03/31/17 *BF UPDATED 05/05/2017 *JS
Seats, Feb 21, 2017
TL* THE CONTACT OWNS A 2013 JEEP GRAND CHEROKEE. AFTER STARTING THE VEHICLE, THE FRONT PASSENGER SIDE ACTIVE RESTRAINT HEADREST SUDDENLY EXPLODED WHILE THE PASSENGER WAS SEATED. FRAGMENTS OF THE HEADREST WERE SCATTERED DURING THE INCIDENT. THE CAUSE OF THE FAILURE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER WAS NOTIFIED. THE FAILURE MILEAGE WAS 69,000. ...UPDATED 03/15/17 *BF *CN