2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Electrical system, Oct 21, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was parked and occupied, the contact became aware that the instrument panel was detaching from the vehicle. A dealer was contacted. The vehicle was taken to the dealer, where it was diagnosed, and determined that the instrument panel needed to be replaced. The instrument panel was replaced; however, the failure reoccurred. The vehicle was taken back to the deale,r where the same repairs were completed; however, the failure persisted. The manufacturer was not notified of the failure. The approximate failure mileage was 54,400.
Electrical system, Oct 21, 2025
Dash display went white and could not see speedometer
Power train, Vehicle speed control, Engine, Oct 14, 2025
6 months ago, I was driving on the interstate and the ESC system light came on, the vehicle lost power/ability to accelerate, and would only allow acceleration after pulling over and restarting the car. This happened several more times on the interstate, and when the ESC system kicked in it would suddenly lurch the car down about 15 mph and leave no ability to accelerate, causing near collisions at high rates of speed. After eventually taking it to the dealership, it turned out to be failed lifters on the driver's side cam shaft, a known design issue that has apparently plagued the Pentastar engines. This all happened in spite of meticulous maintenance and no warning signs from the engine whatsoever. How is such a significant, known design defect that causes such dangerous driving conditions never been flagged for a recall?
Seats, Oct 7, 2025
Was getting ready to go to town, opened back seat for daughter to get into vehicle, and all of a sudden the front seat headrest popped out. Was very scary. Thankfully no one was in the front seat when it happened. I could only imagine there would have been some pain/injury sustained if they were. There were no warnings. No other malfunctions. Headrest is not able to be "clicked" back into place as a bracket is broken inside. There has not been any investigation by manufacturer, police or insurance reps.
Seats, Sep 30, 2025
We were driving this weekend and the headrest components failed and blew it apart. It shoved my husbands head forward really hard. We pulled over and tried to fix it but all the pieces are snapped inside of it. From our understanding that is a safety feature that is supposed to happen in a crash but we were not in a crash, just doing 55 mph down the road. It was not inspected by anyone yet but from reading online forums this seems to be a common occurrence.
Electrical system, Sep 29, 2025
Odometer Fraud. The contact purchased a 2014 Jeep Grand Cherokee. It was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle mileage was 77,795, and at the time of registration, it was discovered that the mileage was 196,000.
Seats, Sep 27, 2025
Drivers seat headrest, popped apart while driving. Hit back of drivers head with loud sound, scaring driver and jerking neck, while driving. Checked for recall, none shown.
Back over prevention, Forward collision avoidance, Sep 15, 2025, crash
The anti collision avoidance systems did not engage. Instead it seemed the vehicle sped up. It did not engage to stop a collision, I was at almost a stop. Vehicle seemed to speed up. Anti-collision systems did not engage at all. This system worked previously. It did not brake automatically nor avoid a collision. It caused an accident & there were minor injuries & totaling 2 vehicles mine (2014 Jeep Grand Cherokee Overland) & the other party to accidents truck.
Seats, Sep 15, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while the vehicle was idling in the driveway, the front driver's side headrest deployed unintendedly. The contact did not sustain any injury. The dealer and the manufacturer were notified of the failure and informed the contact that the headrest was no longer covered under warranty, and the headrest replacement would be at the owner’s expense. The vehicle was not diagnosed or repaired. The failure mileage was approximately 155,000.
Engine and engine cooling, Fuel system, Diesel, Sep 8, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact received notification of NHTSA Campaign Number: 20V699000 (ENGINE AND ENGINE COOLING), and the vehicle was repaired; however, the failure occurred. The contact stated that coolant had leaked onto the driveway. The vehicle was taken to the dealer, where it was diagnosed, and it was determined that the radiator was fractured. The vehicle was repaired. The contact stated that the failure persisted. The vehicle was taken to the dealer, where it was determined that the EGR cooler failed (Exhaust Gas Recirculation) and there was coolant intrusion into the oil. The contact was informed that the EGR cooler needed to be replaced, along with the coolant bottle, the upper and lower radiator hoses, and possibly the high-pressure fuel pump. The vehicle remained at the dealer unrepaired due to the cost. The manufacturer was made aware of the failure and informed the contact that the warranty had expired. The contact was informed that the recall repair was completed with an upgraded part. The failure mileage was approximately 173,000.
Power train, Sep 5, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at 55 MPH, the vehicle jerked, and the transmission unexpectedly shifted into neutral. An unknown warning light flashed on the instrument panel. In addition, the vehicle failed to accelerate as intended while depressing the accelerator pedal. The contact pulled over to the side of the road and turned off the vehicle. The contact waited for a few minutes. The vehicle restarted and the vehicle functioned as intended. The vehicle was taken to an independent mechanic. However, no cause for the failure was found. The independent mechanic informed the contact that the transmission needed to be replaced. The vehicle was not repaired. The contact stated that the failure persisted. Upon investigation, the contact related the failure to NHTSA Campaign Number: 19V447000 (POWER TRAIN). However, the VIN was not included in the recall. The failure recurred, and the vehicle was parked and no longer driven due to safety concerns. The manufacturer was not made aware of the failure. The failure mileage was unknown.
Engine, Sep 4, 2025
Jeep recalled the oil cooler as it can crack and cause leaking into the coolant yet the problem still persists. This can be inspected on my vehicle at any time. Jeep is claiming that since it was “repaired” (recalled) this is a customer problem. I have been quoted over 10k to fix a problem that was never correct from the recall Jeep performed. Jeep has failed in this recall remedy and are pushing customers to fix repairs as a result of their failed actions. Failed oil coolers can cause the vehicle to catch fire which could burn down someone’s home if the car catches fire while parked in a garage or structure. The nearby Jeep dealer called and confirmed that the issues I am currently having is a result of the cracked and recalled replacement oil cooler. There are countless number of people online how have also had the same issue and been told by Jeep and dealerships that this is now a customer responsibility because they provided a “warranty” in addition to the recall. The warranty is a result of a class action law suit against Jeep for emissions issues. I did not and do not have any warning light on my vehicle. I just had evidence of coolant leaking with a coolant smell when in front of the vehicle.
Other or unspecified, Aug 31, 2025
I purchased a used 2014 Jeep Grand Cherokee Overland. The seller claimed the mileage was around 76,800 at the time of sale. After the purchase, a vehicle history report (Carfax/AutoCheck) showed that the actual mileage was approximately 223,000. This means the odometer reading was rolled back or misrepresented. The title paperwork shows a false mileage disclosure. This problem puts consumers at risk because the true condition of the vehicle is hidden, making it unsafe to rely on maintenance records or expected performance. It is also a violation of federal odometer laws. The issue has been confirmed by the vehicle history report, and all documents are available for inspection if requested.
Engine, Aug 23, 2025
Engine light came on: took in for service. The dealer recommends replacing a damaged Intake Manifold for $2,247. 33. It appears there are recalls on these for same year as my vehicle involving both Jeep and Ram Trucks. However My vin does not fall into the recall? I find this odd and I understand there has to be a cut off, but i believe my vehicle was made around the same time and I don’t think Chrysler was aware of the problem until later… I also have Engine Oil cooler leaking which I am unsure if it is related, but now I have extensive repairs for Coolant flushing/ radiator hoses and coolant hoses, metal fuel lines, and thermostat… I am just disappointed that a recall is valid on the same model and year as mine, I was unaware and now I have a $8,570.40 quote to get this fixed. I am wondering if the EGR cooler failure has led to this massive problem as I am aware the engine oil cooler and EGR cooler are releated along with manifold function/ efficiency. Now I have Oil and coolant mixing in my system… If my eco diesel jeep were included in the original recall, I may not be dealing with this unexpected visit. Respectfully, [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Aug 11, 2025
While driving down the road my car randomly shifts into neutral and won’t start back, when I finally get it to start back it won’t shift
Seats, Aug 10, 2025
The headrests activator failed on the driver’s seat and hit me in the back of the head. I was driving about 35mph. This vehicle has never been in an accident. A week later the same thing happened in the passenger seat to a passenger. Upon inspection the plastic failed that secures the latch-pin. We were never notified about this problem!
Engine, Aug 5, 2025
The 3.6L engine has a misfire and that problem was addressed by replacing the following new plugs, coilpacks, injector, plenum gaskets and it ended up being the rocker arms or cam shaft This has to be address as it is a wide problem with EVERY one of these engines.
Electrical system, Aug 4, 2025
My TCM (Transmission Control Module). Yes. While driving my jeep kept shifting into Nuetral all by itself and I would have to shift back into Drive. This is going into my jeep dealer on 8-5 and put on the diagnostic test. It was only checked out by plugging in the meter and this is the code that came back. Has not been inspected by police, insurance, Jeep dealer as of yet until 8-5-25. Yes it went from shifting g into Nuetral by itself to Slow g down on its own and it happened most recently on a major interstate with an 18 wheeler behind me and almost rear ended me. As I gave it gas it wouldn’t go I rolled to side of road. This was the 5th time this happened to me. It all started back in beginning of July. The check engine light came on.
Visibility/wiper, Jul 29, 2025
Windshield wipes are malfunctioning. They come on and function by themselves without the windshield wipers being activated. Purchased the car on 5/26/2025 and issue started on 6/1/25. Took the car to the dealership on 6/2/25 to check the problem out. They couldn’t mimic the problem. Car has been back and forth to the dealership 3x since 6/2/25 trying to figure out what the issue is.
Power train, Jul 29, 2025
Car slips into neutral while on highway. Car continues to go from drive to neutral. Mechanic states new transmission necessary. Contacted Chrysler Jeep dealer they stated all recalls complete not their problem.
Electrical system, Jul 29, 2025, fire
The contact owned a 2014 Jeep Grand Cherokee. The contact stated that while driving 35 MPH, multiple warning lights illuminated. The contact noticed smoke emitting from under the hood. The contact pulled over to the side of the road and immediately exited the vehicle. The contact opened the hood and flames were visible. In addition, the electrical throttle illuminated, and the temperature gauge displayed it was hot. The fire extinguished on its own. The vehicle was towed to the dealer. The vehicle was diagnosed and informed the contact that the wires were damaged by the fire up to the location where the starter was located. However, no cause for the fire was found. The vehicle was towed to another independent mechanic, who diagnosed that the vehicle was sabotaged. The vehicle had unknown electrical work completed on the vehicle. However, the vehicle failed to start. Most recently, it was discovered that there was a mileage discrepancy. The vehicle was a dealer sale. At the time of purchase, the vehicle's mileage was 224,495 and at the time of registration, it was discovered that the mileage on the title was 26,270. The insurance company was not notified. The manufacturer was not made aware of the failure. The failure mileage was approximately 225,585.
Power train, Electrical system, Engine, Jul 29, 2025
The engine and powertrain are affected by a defect described in Safety Recall 66A / NHTSA 23V-411 (loss of crankshaft position). Despite the recall software update being performed, my 2014 Jeep Grand Cherokee continues to display Diagnostic Trouble Code P0336 (Crankshaft Position Sensor Performance). This issue causes intermittent stalling, hard starts, and loss of engine power, which creates a serious risk of crash if the vehicle stalls while driving. The safety defect described in the recall — tone wheel magnetic material delamination leading to crankshaft signal loss — is still present. Two diagnostic reports (one from an FCA-authorized dealership and one from an independent mechanic) confirm the presence of DTC P0336. The Service Manager at the dealership agreed this is likely recall-related but said FCA corporate must authorize hardware repair. FCA (Case #93427994) has refused to approve full repair, leaving the safety defect unresolved. The defect has been confirmed by the dealership and independent service center and persists despite the software reprogramming remedy. Warning lights (check engine) are active and the issue is repeatable.
Engine and engine cooling, Jul 22, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving 45 MPH, the message "Service Electronic Throttle Control" was displayed, and the check engine warning light and the electrical system warning lights were illuminated. The vehicle was taken to an independent mechanic who informed the contact that the failure was part of a recall. The vehicle was not repaired. The vehicle was taken to the dealer. The vehicle was not diagnosed. The contact stated that the powertrain control module software was updated. The contact stated that the failure persisted. Upon further investigation, the contact found document part 573 on the NHTSA website related to additional recall repairs. The contact stated that the dealer refused to repair the vehicle. The contact related the failure to NHTSA Campaign Number: 23V411000 (ENGINE AND ENGINE COOLING); however, the VIN was not included. The manufacturer was made aware of the failure and assigned a case manager. The failure mileage was 187,799.
Other or unspecified, Engine, Jul 17, 2025
The car will randomly throw itself into neutral and i will completely lose all power. got a diagnostics done and it is the transmission control module. the part is currently on back order because so many cars are having the same issue as mine.
Seat belts, Jul 12, 2025
I am reporting an unresolved safety recall issue on my 2014 Jeep Grand Cherokee (VIN: [XXX] ). On February 1, 2025, I brought my vehicle to Chapman Dodge Chrysler Jeep (3470 Boulder Highway) after being informed that the driver’s seatbelt retractor was part of a safety recall and needed replacement. I was initially told the replacement part would arrive within 10 days. However, more than five months later, the seatbelt remains unrepaired. My wife and I have called the dealership multiple times—she called five times and I called once. Each time we were promised a follow-up call when the part arrived, but none was ever made. On June 9, the dealership told us a new part order had been placed 2–3 weeks earlier from a new supplier, and that the sales associate Armando (“Mondo”) would follow up. No update was provided to me directly. On July 9, we were told the part was ordered again and messages were left with Mondo to contact us, but as of today, no one has reached out. Throughout this process, I have felt dismissed and the safety of the non-functional seatbelt— which hangs limp and offers no protection—has not been prioritized. I never received an official recall notice from Jeep, and I am left with a vehicle unsafe to drive with no clear timeline for repair. I am requesting NHTSA’s assistance in addressing this ongoing safety concern, as the dealership has failed to resolve the recall in a timely manner and the delay poses a significant risk. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)