2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Seats, Jul 10, 2025
Driver active headrest self deployed while driving. No explainable cause as vehicle was not in an accident. It happened while driving normally. No cause can be observed.
Other or unspecified, Jun 29, 2025
Defrost not working (HVAC)
Engine, Fuel/propulsion system, Jun 25, 2025
Complaint to National Highway Traffic Safety Administration (NHTSA) Subject: Vehicle Sold by CarMax with Open Recall Campaign Z46 in Violation of Stop-Sale Order Dear NHTSA, I am reporting CarMax for selling a vehicle affected by Recall Campaign Z46 (NHTSA ID: 22V406) in violation of the stop-sale requirement. In November 2023, I purchased a 2014 Jeep Grand Cherokee Limited Diesel from CarMax while it was still subject to this recall and the part needed for repair was on national backorder. CarMax failed to disclose the open recall or the serious safety implications. As a result, I experienced significant engine and DEF system problems and incurred over $3,800 in related expenses. The vehicle was eventually repossessed, and I had to borrow nearly $2,500 to recover it. In addition to these costs, I experienced credit score damage and emotional stress from the situation. I am requesting NHTSA to investigate this dealer for violating the federal stop-sale order and endangering consumers by releasing a recalled vehicle without remedy or disclosure. Sincerely, [XXX] [XXX] [XXX] [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Seats, Jun 10, 2025
Spontaneous deployment of driver seat head rest (without any collision or trauma to the vehicle that might make it deploy). Unable to safely operate my vehicle now that head rest safety function is defective.
Seats, Jun 7, 2025
Grand Cherokee head rest popped out.
Air bags, Other or unspecified, May 28, 2025
I was stopped in traffic at approximately 16:00 on Tuesday 5/27/2025. All of the sudden the drivers side headrest deployed with force, hitting me in the back of my head and pushing my head and neck forward. Since the incident I am experiencing pain in my neck.
Power train, May 22, 2025
Sometimes when i put my Suv in reverse or on drive it make a fully stop and returns to parking.
Other or unspecified, May 12, 2025
While driving on the interstate suddenly my jeep switched gears I was able to put back in drive and pull over. After pulling over and jeep being put in park it wouldn’t go back into drive, after 3 attempts turning car off and back on again it finally shifted to drive. I was able to at least get home and put it in garage. It now will not go into reverse at all, I try frequently, this happened a few months ago, I also called and reported issue but was never told I had to get online and fill out a form etc. I can’t afford to pay for this big of a repair. It seems this issue has occurred on several 2014 jeeps. This was extremely scary and unsafe to say the least even more so with my kids in the car. I hope I can get this taken care of and finally have a vehicle again. Please email [XXX] or call me at [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Other or unspecified, Apr 27, 2025
Rear hatch leaking creating electrical fire hazard potential.
Other or unspecified, Apr 17, 2025
Car unexpectedly shifted into neutral without me switching gears while driving.
Power train, Apr 15, 2025
The component in question is the rear drive shaft. It has been losing speed as I travel on roads and the highways. When accelerating from a stop sign or red light, the vehicle seems to not want to move. It takes a few seconds for the computer to realize the car is in motion. Once it picks up speed, there are three (3) knocks that occur. It makes the vehicle jerk hard and sway sometimes. The next component is the transfer case. It puts the four-wheel in progress to be shifted. The four-wheel drive makes a popping noise when the vehicle comes to a stop and is shut off. It continues to keep shifting from two-wheel to four-wheel to two-wheel without even using the controls. While pulling out from a car lot, I made a right turn. The vehicle acted as if it did not want to go, and the front end started jerking and making a popping noise. Also, when riding on the highway, the front end shakes terribly. My safety was at risk because the vehicle acts up while pulling into traffic or riding on the road. Sometimes, I have my grandkids in the vehicle with me. They are my most precious packages when they ride with me. The problem of the drive shaft has been confirmed by a dealerships service department, my mechanic, and the mechanics of the dealership I purchased the vehicle from. Has not been inspected by the police, insurance reps, or the manufacturers. There were times when the service message for the four-wheel drive came on. It was an issue trying to find a place to do the service.
Electrical system, Apr 11, 2025
Trunk lift gate opens on its own and continually opens and closes; removing the battery does not stop the automatic open/close and it will continue to do so for some time. It does it randomly, but more so after the car has gotten wet from a wash or rain. While sitting stationary the trunk opened on its own while locked and alarmed.
Engine and engine cooling, Apr 10, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that after the vehicle was parked and turned off, the contact attempted to restart the vehicle, but the vehicle failed to restart. No warning light was illuminated. The vehicle was towed to the residence and then later to the dealer, who determined that the engine oil was low, and the engine had overheated. The contact was informed that the long block needed to be replaced. The vehicle was not repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 102,076.
Fuel/propulsion system, Apr 10, 2025
My truck was affected by the fuel pump recall brought it to the dealership to have it performed was told fuel pump was bad and contamination occurred was told they will repair the truck as part of the recall. 3 weeks later received a call truck was ready but gave a code for temp sensor that was not covered by recall had to pay $500 for the repair I authorized and was told part was out of stock for a week. after the part was installed i was told the car was ready all codes were cleared and car was good to go. Meanwhile the truck was not road tested after all the repairs were completed. I picked up the car friday 4:30pm went home and the truck lost power again and check engine light and lightning bolt came on. dealer was closed had to tow it to them for them to look at Monday. Got a call stating they retightened everything and told me to come get the car. Meanwhile car was not road tested again! picked up the truck and again after 50 miles same thing again check engine light and loss of power brought it back to the dealer and was told that need to do a cleaning of the engine but to drive the truck and see how it goes. took the truck went to work around 90 miles on the highway smoke starting coming into the cabin truck lost complete power and almost caught fire!! vehicle was in NY had it towed to the nearest station until we speak w dealer to arrange for it to be towed back to CT. Spoke w dealer next morning and was told they have an affiliated dealer in NY to have it towed there and they will look at it. Took it to Manhattan Jeep and was told the dpf sensor had melted and they needed to replace it. Part was on back order for a week. Had them replace it after replacing they told me the truck is still not running correct. Statting that the honeycomb in the dpf was broken and needed to be replaced along with the catalyst converter! all this was done due to the recall not being performed correctly!!! and not be road tested after replacing fuel pumps, fuel rail, fuel injec
Power train, Apr 4, 2025
A warning came on said, service shifter. The part alone is $1,600 I’m a widow and can’t afford this. Mechanic says it’s the electronic transmission module,it tells the transmission what gear to shift into. I read complaints that their Jeep will shift into N or other gears going down the highway. To me this is dangerous and hope you can help.
Power train, Apr 1, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the transmission independently shifted into neutral. The contact turned the vehicle off. The vehicle was restarted; however, the failure reoccurred. The contact's minor child was an occupant of the vehicle at the time of the failure. The vehicle was driven to the residence. The vehicle was taken to the dealer and was diagnosed with transmission failure. The contact was informed that the transmission needed to be replaced. The vehicle was not repaired. The contact was informed of an unknown recall repair with a similar failure; however, the VIN was not included in the recall. The manufacturer was made aware of the failure and a case was filed. The failure mileage was approximately 119,604.
Other or unspecified, Visibility/wiper, Mar 29, 2025
I had a recall on the dash of my Jeep due to the leather wrinkling.I had very slight wrinkling, so I honored the recall and took it to the dealership. They replaced the leather which seemed to fix the problem, well WRONG, they put the leather down with no adhesive to keep it in place. Long story short, it began having some puckering in the middle,now the whole dash looks like a wrinkled bed sheet and its totally lifted along the bottom of the windshield, which has caused my defrost vent to lift out of place and resricts airflow. This resricts my visibility when the defrost cannot blow accurately. I took it back to the dealership to show them,and to tell them that it's worse than before I brought it to them, and if I had've known this would happen, I would have left it alone! I showed them that they Obviously didn't put adhesive under the leather, the just laid and tucked it! They said they couldn't repair it. I took it to get it assessed and as soon as he saw it, he said "This was OBVIOUSLY installed Wrong!"
Engine, Mar 27, 2025
I have the 3.6 motor, I was told there’s a class action lawsuit against jeep cuz of that motor. Motor keeps over heating and pushing antifreeze out of the reservoir.
Suspension, Power train, Other or unspecified, Mar 20, 2025
Noise possibly coming from the transfer case shifting into different gears. Four wheels lowe is not working, end movement and impact when accelerating and when slowing down. Sudden movements when turning right
Engine, Mar 14, 2025
I already complained before about the engine overheating in the car not being able to start so it took the car over to authorized dealership to where I could have my oil change done and the dealer noticed that there is engine oil that has mixed in to my coolant reservoir and that now I might have a blown head gasket after contacting several different dealerships about the recall they informed me that everything happened fixed on my vehicle which I have not been aware of since I've had the vehicle everything that's been repaired has been out of my own pocket and expenses the recall is for a EGR cooler which is the same recall that I've complained about numerous times I'm not able to drive the vehicle and I'm looking at repairs of anywhere to four to $10,000 now to replace my whole engine
Electrical system, Engine, Mar 11, 2025
Vehicle will shut off while driving losing brakes and power steering. No lights on dash just says shift to park to start. Very dangerous
Electrical system, Structure, Mar 6, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that the tailgate was closed independently. The tailgate had crashed down and struck the contact on the head. The contact was not injured. The contact had to hold the tailgate ajar. There were no warning lights illuminated. The contact stated that the failure was like NHTSA Campaign Number: 23V338000 (Electrical System, Structure). The local dealer was called, and an appointment was scheduled. The vehicle was not diagnosed or repaired. The manufacturer was contacted and confirmed that there were no open recalls on the VIN. The failure mileage was approximately 80,000.
Power train, Feb 26, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated that while driving at an undisclosed speed, the vehicle inadvertently lost motive power, after which the contact became aware that the transmission had shifted into neutral independently. The contact was able to briefly coast while the vehicle was in neutral before shifting back into drive, prompting the contact to discontinue driving the vehicle. The check engine warning light was illuminated. The vehicle was not taken to the dealer or an independent mechanic to be diagnosed or repaired. The manufacturer was not notified of the failure. The failure mileage was 169,000.
Seats, Feb 21, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at approximately 35 MPH, the driver’s side seat headrest unexpectedly deployed from the seat. The contact was not injured. The vehicle was taken to the dealer to be diagnosed and the contact was informed that the headrest needed to be replaced. The contact spoke with a second dealer, McMahon Motors Broward (720 N State Rd 7, Plantation, FL 33317); who confirmed that the headrest needed to be replaced. The vehicle had not been repaired because the vehicle was no longer covered under recall or warranty. The manufacturer was made aware of the failure and confirmed that the VIN was not under recall. The failure mileage was 115,000.
Engine, Feb 18, 2025
The contact owns a 2014 Jeep Grand Cherokee. The contact stated while driving at an undisclosed speed, the check engine warning light illuminated. The vehicle was taken to an independent mechanic where it was diagnosed that the cylinder head had failed and needed to be replaced. The vehicle was not repaired. The dealer was contacted. The vehicle was not diagnosed or repaired. The manufacturer was not made aware of the failure. The failure mileage was approximately 41,451.