2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Seats, Jun 27, 2020
I WAS IN THE PASSENGER SEAT OF MY JEEP GRAND CHEROKEE, WE WERE TRAVELING ABOUT 40 MPH AND ALL OF THE SUDDEN WE HEARD A LOUD POP, AND MY HEAD FLEW FORWARD. MY HEADREST HAD POPPED OPEN!! WE WERE NOT IN A COLLISION, NOT AT A STOP, WE WERE DRIVING!! *TR
Seats, Jun 26, 2020
WHILE RIDING IN THE PASSENGER SEAT OF MY 2014 JEEP GRAND CHEROKEE TODAY, I FELT A HARD HIT TO THE BACK OF MY HEAD. THE HEADREST HAD JUST DEPLOYED. WE WERE TRAVELING AT APPROXIMATELY 30 MPH, ON A STATE ROUTE, WHEN IT HAPPENED. *TR
Engine, Jun 26, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER THE VEHICLE HAD RECEIVED AN OIL CHANGE, THERE WAS AN ABNORMAL OIL BURNING ODOR PRESENT. THE CONTACT BECAME AWARE OF OIL LEAKING UNDER THE HOOD AND IN CLOSE PROXIMITY TO THE INTAKE. THE VEHICLE WAS TAKEN TO ZUBEK CHRYSLER DODGE - TAWAS (492 M55, TAWAS CITY, MI 48763, (877) 591-0773) TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE OIL COOLER FILTER HOUSING FRACTURED AND CAUSED AN OIL LEAK. THE REPAIR WAS STILL PENDING. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 42,000.
Seats, Jun 26, 2020
I WAS DRIVING AND THE PASSENGER HEADREST POPPED FORWARD AND WILL NOT RETURN BACK TO ITS NORMAL POSITION. I WAS DRIVING IN MOTION ON THE STREET OVER RAILROAD TRACKS WHEN THE HEADREST POPPED. *TR
Seats, Jun 25, 2020
THE HEADREST ON THE DRIVER SEAT POPPED OUT WHEN VEHICLE WAS UNOCCUPIED AS I WAS PUTTING GAS. *TR
Seats, Jun 24, 2020
HEAD REST POPPED OPEN LIKE AN AIR BAG WHILE IN MOTION ON A HIGHWAY. *TR
Seats, Jun 24, 2020
I WAS ABOUT TO START DRIVING AND THE PASSENGER HEAD REST POPPED OPEN. MY HUSBAND LOOKED INTO THE MATTER AND HE FOUND THAT IT IS A COMMON OCCURRENCE FOR THE HEAD RESTS TO "POP" OPEN. THE SOUND IS VERY LOUD AND SCARED ME. I DON'T KNOW WHAT I WOULD HAVE DONE IF I HAD BEEN DRIVING OR IF MY CHILD WAS IN THE SEAT WHEN IT HAPPENED. IF IT IS SO COMMON, WHY HASN'T THIS BEEN RECALLED? UPON FURTHER INSPECTION, THE PLASTIC PIECE HOLDING THE THING TOGETHER BROKE. WE FOUND OUT THAT THIS IS COMMON AS WELL. THIS IS VERY DANGEROUS AND SHOULD BE ADDRESSED. *TR
Electrical system, Jun 24, 2020
OUR CAR WAS UNABLE TO START AND THOUGHT THE KEY FOB BATTERY WAS FAULTY. WHEN THE KEY FOB WAS REPLACED THE ELECTRONICS IN THE CAR WENT COMPLETELY HAYWIRE AND THE CARE WAS UNABLE TO MOVE OR START BUT THE RADIO WAS ON, THE WINDSHIELD WIPERS WERE ON. WE THEN TURNED THE CAR OFF AND WAITED FOR A TOW. THE CAR THEN STARTED AND WAS ABLE TO BE DROVE FOR SEVERAL MILES. LATER IN THE DAY THE CAR AGAIN WOULD NOT START OR ABLE TO BE OPENED. THE CAR WAS TOWED AND THE DEALERSHIP STATED THE SHIFTER WAS FAULTY. THEY HAVE NOW REPLACED THE SHIFTER TWICE. THE FIRST TIME THE SHIFTER WAS REPLACED THE MECHANIC BROUGHT IT TO ME AND THEY WERE UNABLE TO GET IT OUT OF DRIVE AT THE DEALERSHIP. THEY IMMEDIATELY TOOK IT BACK TO REPAIR IT AGAIN. THEY REPLACED THE SHIFTER AGAIN. I DROVE THE CAR HOME AND THEN STARTED THE CAR WITH THE REMOTE START, GOT IN THE CARE AND RECEIVED THE MESSAGE THAT THE SHIFTER NEEDED TO BE SERVICED. I IMMEDIATELY RETURNED THE CAR TO THE DEALER. *TR
Engine, Jun 23, 2020
ROCKER ARM ISSUE ON THE 3.6L ENGINE SEEM TO BE A FABRICATION PROBLEM THAT THE COMPANY WILL ONLY FIX IF ONE OF THOSE BRAKE DURING THE WARRANTY. AFTER THAT YOU'RE ON TOUR OWN. IT IS UNFAIR THAT THE COMPANY KNOWING THAT THE ENGINE HAVE AN ISSUE WILL NOT RECALL IT AND HAVE IT FIX. THE BEARING FAILS AND THE ENGINE START MAKING A KNOCKING SOUND CREATING ALL SORT OF FAILING CODES ON THE PCM. *TR
Seats, Jun 22, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE HIS DAUGHTER WAS DRIVING AT AN UNKNOWN SPEED, THE DRIVER'S FRONTAL HEAD REST DEPLOYED WITHOUT WARNING. THE CONTACT TOOK THE VEHICLE TO METROPLEX CHRYSLER DODGE JEEP RAM FIAT (2800 W. MOCKINGBIRD LN, DALLAS, TX 75285) WHERE HE WAS PROVIDED AN ESTIMATE FOR THE REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 50,000.
Seats, Jun 22, 2020
DURING THE WEEK OF JUNE 07, 2020 THE FRONT PASSENGER SIDE "ACTIVE HEAD RESTRAINT" SYSTEM IN THE HEADREST POPPED OPEN WHILE THE VEHICLE WAS UNOCCUPIED. UPON INVESTIGATION THE DEALERSHIP NOTIFIED US THAT A REPAIR WAS PERFORMED UNDER THE RECALL FOR THIS VEHICLE IN 2015. GIVEN THAT THE ACTIVE HEAD RESTRAINT SYSTEM WAS ACTIVATED WHILE THE VEHICLE WAS UNOCCUPIED AND PARKED IN OUR DRIVEWAY, WE FEEL UNSAFE UTILIZING THE VEHICLE WITH THE HEADREST INSTALLED ON THE DRIVERS SEAT EVEN THOUGH THE RECALL WORK HAD SUPPOSEDLY BEEN PERFORMED 5 YEARS AGO. *TR
Steering, Jun 22, 2020
POWER STEERING LEAKAGE ON PUMP SEAL. *TR
Seats, Jun 22, 2020
SITTING IN RESTAURANT PARKING LOT 6-20-2020 WHEN DRIVERS SIDE HEADREST BLEW APART STRIKING DRIVER IN BACK OF HEAD. *TR
Air bags, Seats, Jun 20, 2020
DRIVERS SIDE HEADREST SAFETY FEATURE DEPLOYED WHILE VEHICLE WAS STATIONARY AND UNOCCUPIED. *TR
Electrical system, Jun 19, 2020
ELECTRIC SHIFTER. WAS DRIVING GETTING ON A BRIDGE GOING ABOUT 40MPH, SHIFTER WENT INTO 2ND GEAR. IT WAS VERY STARTLING, THE RPM NEEDLE WENT PRETTY HIGH AND I WASN'T GETTING ANY SPEED, I HAD TO PULL OVER AND SHIFT IT BACK INTO 'DRIVE' VERY SCARY JUST BOUGHT IT TODAY. *TR
Engine, Jun 19, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING 30-40 MPH, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT COASTED INTO A PARKING LOT. THE VEHICLE WAS TOWED TO BOLLES MOTORS 84 (WEST RD, ELLINGTON, CT 06029), TO BE DIAGNOSED. THE CONTACT WAS INFORMED THAT THE TRANSMISSION NEEDED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE VEHICLE WAS THEN TOWED TO CAPITOL CHRYSLER DODGE JEEP RAM (1520 W MAIN ST, WILLIMANTIC, CT 06226) AND WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE VEHICLE WAS TAKEN BACK TO THE SAME DEALER AND WAS DIAGNOSED WITH A CRACK IN THE TRANSMISSION AND NEEDED TO BE REPAIRED. THE VEHICLE WAS REPAIRED HOWEVER, THE CONTACT WAS CONCERNED THAT THE FAILURE PERSISTED. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE BUT OFFERED NO ASSISTANCE. THE FAILURE MILEAGE WAS 167,422.
Seats, Jun 18, 2020
2014 JEEP GRAND CHEROKEE ACTIVE HEADREST ON PASSENGER SIDE DEPLOYED RANDOMLY WITHOUT ACCIDENT WHILE THE VEHICLE WAS IN MOTION. I WAS MAKING A RIGHT TURN AND HAD NOT HIT ANY BUMPS. THANKFULLY, NO ONE WAS SITTING IN THE SEAT AT THE TIME, BUT I'M NOW WORRIED THE DRIVER SIDE HEADREST WILL DEPLOY WHILE I AM DRIVING. *TR
Power train, Jun 17, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON DEPRESSING THE ACCELERATOR PEDAL AFTER MAKING A COMPLETE STOP, THE VEHICLE STALLED WITHOUT WARNING. THE CONTACT ALSO STATED THAT THERE WAS AN ABNORMAL GRINDING SOUND AS THE FAILURE OCCURRED. THE VEHICLE WAS RESTARTED HOWEVER, AFTER THE FAILURE THE GEAR SHIFTER FAILED TO OPERATE AS DESIGNED. THE CONTACT TOOK THE VEHICLE TO RIVERDALE CHRYSLER JEEP DODGE RAM (5869 BROADWAY, THE BRONX, NY 10463) HOWEVER, THE CONTACT DECLINED TO PAY THE DIAGNOSTIC FEE. THE VEHICLE WAS NOT DIAGNOSED NOR REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 118,000.
Seats, Jun 16, 2020
MY JEEP WAS SITTING IN THE DRIVEWAY WHEN THE HEADREST POPPED AND BROKE. IT IS SUPPOSED TO HAPPEN WHEN YOU ARE IN AN ACCIDENT TO PREVENT WHIPLASH. *TR
Seats, Other or unspecified, Jun 16, 2020
I WAS PARKED IN A HOSPITAL PARKING LOT FOR OVER AN HOUR AND THE HEAD REST ON THE PASSENGER SIDE OF THE CAR FLEW OUT AND SMACKED MY 16 YEAR OLD DAUGHTER IN THE HEAD. *TR
Seat belts, Jun 15, 2020
MY FRONT DRIVER SIDE SEAT BELT WILL NOT RETRACT. *TR
Seat belts, Jun 15, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THE FRONT DRIVER'S SIDE SEAT BELT FAILED TO RETRACT AND WAS FRACTURED. THE FRONT PASSENGER'S SIDE SEAT BELT WAS ALSO FRACTURED. THE VEHICLE WAS TAKEN TO MIAMI LAKES AUTOMALL (16600 NW 57TH AVE, MIAMI LAKES, FL 33014 (305) 455-3540) WHERE THE VEHICLE WAS DIAGNOSED AND THE CONTACT WAS INFORMED THAT THE FRONT DRIVER AND PASSENGER SIDE SEAT BELTS NEED TO BE REPLACED. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS CONTACTED HOWEVER NO FURTHER ASSISTANCE WAS PROVIDED. THE FAILURE MILEAGE WAS APPROXIMATELY 80,000.
Seats, Jun 12, 2020
DRIVER SIDE HEADREST POPPED OPEN WHILE VEHICLE UNOCCUPIED. NOT A RESULT OF ACCIDENT OR OTHER INCIDENT. NO OTHER INFORMATION AVAILABLE. *TR
Power train, Engine, Jun 11, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT AFTER COMING A COMPLETE STOP, THE ACCELERATOR PEDAL WAS DEPRESSED HOWEVER, VEHICLE HESITATED WITHOUT WARNING. ADDITIONALLY, ON SEVERAL OCCASIONS THE VEHICLE LUNGED FORWARD WITH THE ACCELERATOR PEDAL DEPRESSED. THE CONTACT CALLED BAXTER CHRYSLER DODGE JEEP RAM OMAHA (17950 BURT ST, OMAHA, NE 68118) AND WAS INFORMED THAT THE VEHICLE OPERATED AS DESIGNED. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 35,000.*DT
Other or unspecified, Jun 10, 2020
WHILE DRIVING ON THE HIGHWAY AND GOING OVER 50 MPH THE CHECK ENGINE LIGHT COMES ON AND THE SPEED/POWER IS CUT OFF AND DROPS. IF IM GOING 70MPH THE AND IT HAPPENS, THE CHECK ENGINE LIGHT POPS ON, DINGS, AND THE INSTANTLY DROPS SPEED TO ABOUT 55MPH AND DOES NOT LET ME ACCELERATE. I HAVE TO PULL OVER AND TURN THE JEEP OFF THEN BACK ON AND IT ALLOWS ME TO GO. THIS HAPPENS RANDOMLY AND AT DIFFERENT SPEEDS. ALSO THE CHECK ENGINE LIGHT HAS JUST GONE AWAY ON ITS OWN BEFORE WITHIN HOURS OF IT HAPPENING. SOME SENSORS WERE REPLACED BUT THE ISSUE KEEPS HAPPENING. *TR