2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Air bags, Seats, Other or unspecified, Jun 10, 2020
THE PASSENGER SIDE HEADREST DEPLOYED WITHOUT CAUSE. I WAS STOPPED AT A STOP SIGN ON A CITY STREET AND IT JUST DEPLOYED. THERE WERE NO OTHER CARS AROUND AND THANKFULLY, NO ONE OCCUPIED THE SEAT. *TR
Seat belts, Jun 9, 2020
SEAT BELT WONT RETRACT DRIVERS SIDE FRONT, SEEMS LIKE PLASTIC PIECE HAS CRACKED OR BROKEN AND PREVENTS THE RETRACTION FROM HAPPENING. *TR
Electrical system, Air bags, Seats, Jun 9, 2020
THE HEADREST ACTIVE RESTRAINT ON MY JEEP DRIVER SIDE SEAT DEPLOYED FOR NO REASON. THE CLIPS THAT HOLD IT IN PLACE BROKE OFF. THE VEHICLE WAS RUNNING PARKED IN A PARKING LOT WITH NO ONE SITTING IN THE DRIVERS SIDE SEAT. *TR
Fuel/propulsion system, Jun 8, 2020
ON A COLD START OR AFTER LEAVING THE VEHICLE OFF FOR SOME TIME & TRY TO CRANK IT OR START IT BACK UP, IT CRANKS FOR A LONG PERIOD OF TIME AND DOES NOT START. IT WILL NOT START UNTIL THE SECOND TIME OF A START UP ALMOST IF FUEL WAS NOT GETTING DELIVERED. *TR
Seats, Jun 4, 2020
I WAS DRIVING ABOUT 10 MILES PER HOUR ON DIRT ROAD WHEN ALL OF A SUDDEN MY ACTIVE HEADREST SOCCER PUNCHED ME IN THE BACK OF MY HEAD FOR SOME UNKNOWN REASON JUST OUT OF THE BLUE. I THOUGHT THE CHAIRS FLEW FROM MY BACKSEAT TO THE FRONT SEAT BUT I PULLED OVER AND MY HEAD REST EXPLODED THE CHEAP PLASTIC PIECES BROKE. I WATCHED A YOUTUBE VIDEO ON HOW TO TRY AND WELD THE PLASTIC BACK TOGETHER TO TEMPORARILY FIX IT BECAUSE I AM NOT PAYING $700.00+ TO THE DEALERSHIP TO NOT FIX IT BUT REPLACE IT WHEN THE CHEAP PLASTIC PIECES WILL BREAK AGAIN. VERY DISAPPOINTED THAT JEEP USED CHEAP PLASTIC ON THESE ACTIVE HEADRESTS THERE NOT CHEAP TO REPLACE. I'VE HAD MY JEEP 3 YEARS AND HAVE HAD SEVERAL ISSUES MY HONDA LASTED 15 YRS+ WITH VERY MINIMAL ISSUES. EVEN WHEN I WAS REAR ENDED IN 2018 MY HEADREST DIDN'T EXPLODE IT DID NOTHING. IF THIS ACTIVE HEAD REST IS CONSIDERED A SAFETY AIR BAG IT SURE DOESN'T DO ITS JOB. *TR
Engine, Jun 3, 2020
THIS MODEL CAN COME WITH THE 3.6 LITER V/6 ENGINE. THE OIL COOLER HAS A NECK ATTACHED AND THIS IS WHERE THE OIL FILTER IS LOCATED. WHERE THE NECK IS CONNECTED TO THE OIL COOLER THERE IS A O-RING TO SEAL THIS CONNECTION AND THIS LEAKS ON ALMOST ALL MODELS. THERE HAS BEEN SOME INCIDENTS WHERE THE OIL HAS LEAKED ON A HOT MOTOR AND CAUSE A FIRE. THIS IS PROBLEM WITH THIS ENGINE OIL COOLER DESIGN AND SHOULD BE PROBABLY LISTED AS A RECALL. THANK YOU *TR
Air bags, Seats, Jun 1, 2020
HEADREST MALFUNCTIONED WHILE DRIVING. I WAS HIT IN THE BACK OF THE HEAD AND HEARD A LOUD "POPPING" NOISE. ALMOST WRECKED MY CAR WHILE DRIVING, AND THERE WERE CHILDREN ON BOARD. THE HEADREST DEPLOYED AS IF THERE WAS AN ACCIDENT, BUT THERE WAS NO ACCIDENT. IT WAS VERY DANGEROUS. *TR
Seats, May 31, 2020
WHILE DRIVING DOWN THE HIGHWAY THE DRIVER SIDE HEAD REST DEPLOYED.
Air bags, Seats, May 30, 2020
WE WERE DRIVING HOME AFTER A LONG SHIFT AT THE HOSPITAL, AND SUDDENLY WHILE WE'RE DRIVING DOWN THE HIGHWAY GOING 70, THE PASSENGER SIDE HEADREST JUST POPS, CAUSED US TO SWERVE OUT OF SURPRISE. WE TOOK IT INTO A DEALERSHIP, AND AFTER WORKING ON IT FOR A FEW MINUTES THEY SAID THAT A PART HAD BROKEN OUT OF IT WHICH CAUSED IT TO ACTIVATE. THEN THEY WANTED TO CHARGE US FOR THE PART AND LABOR WHEN IT'S OBVIOUSLY A DEFECT IF THE PART JUST BROKE OUT OF NOWHERE. I CONTACTED JEEP CUSTOMER SERVICE, AND THEY SAID SINCE I TOOK IT TO THE DEALERSHIP FIRST AND THEY POSSIBLY BROKE IT, THERE'S NOTHING THEY COULD DO. SO PRETTY MUCH THEY WANT US TO PAY FOR A SAFETY DEFECT IN THEIR PRODUCTS. *TR
Seats, May 28, 2020
I JUST BOUGHT THIS CAR TODAY AND WAS ABOUT TO DRIVE OUT WHEN I NOTICE THAT THE DRIVER SEAT HEADREST HAS DEPLOYED, THERE WAS NO IMPACT ON THE CAR. I LOOKED AT THE BACK OF THE HEADREST AND NOTICE THE PLASTIC HOLD THE RESTRAINING PIN IS BROKEN. *TR
Seats, May 28, 2020
DRIVER'S HEADREST DEPLOYED INADVERTENTLY WHILE DRIVING ON HIGHWAY. DEPLOYMENT HIT DRIVER PAINFULLY, BUT NO SERIOUS INJURIES. NO APPARENT REASON FOR THE DEPLOYMENT.*DT*JB
Air bags, May 28, 2020
THE AIRBAG IN THE PASSENGER SIDE HEADREST DEPLOYED WHILE THE VEHICLE WAS PARKED IN MY DRIVEWAY. *TR
Seats, May 28, 2020
WHILE DRIVING DOWN THE STREET, THE PASSENGER ACTIVE HEADREST STRUCK OUR PASSENGER IN THE HEAD. NOT ONLY DID THIS CAUSE PHYSICAL PAIN, IT IS ALSO ALARMING THAT THE GOVERNMENT HAS NOT ISSUED A RECALL REGARDING THIS. A SIMPLE GOOGLE SEARCH ELICITS HUNDREDS OF COMPLAINTS, YET FCA AND JEEP HAVE NOT BEEN REQUIRED TO FIX THIS. IT'S CLEAR THAT OUR JEEP GRAND CHEROKEE SUFFERS FROM THE VERY COMMON PROBLEM OF BROKEN PLASTIC WHICH RELEASES THE ACTIVE HEADREST. UTTERLY APPALLED THAT NHTSA AND FCA ARE AWARE OF THIS EXTREMELY DANGEROUS SITUATION AND YET CHOOSE TO DO NOTHING. INITIAL RESEARCH IS SHOWING THIS WILL COST ME OVER $600 TO FIX. *TR
Seats, May 25, 2020
DRIVER SIDE FRONT HEADREST EXPLODED BEHIND MY HEAD WHILE DRIVING ON SMOOTH STRAIGHT CITY STREET AT ABOUT 20 MPH. SCARED MY WIFE AND MYSELF HALF TO DEATH NOT KNOWING WHAT HAD JUST HAPPENED.
Seats, May 22, 2020
PASSENGER SEAT HEADREST POPPED WITHOUT WARNING OR CAUSE WHILE CRUISING ON A ROAD AT 45 MILES PER HOUR. *TR
Seats, May 22, 2020
WHILE THE CAR WAS UNOCCUPIED/STATIONARY, DRIVER'S HEADREST (ACTIVE HEAD RESTRAINT (AHR) SYSTEM) UNEXPECTEDLY DEPLOYED. CAR WAS NOT INVOLVED IN AN ACCIDENT, PRESENTING A SERIOUS RISK OF DRIVER DISTRACTION AND POTENTIAL HEAD AND NECK INJURIES HAD SOMEONE BEEN IN THE CAR DRIVING. *TR
Air bags, May 13, 2020
THE PASSENGER SEAT HEADREST DEPLOYED DURING THE NIGHT. NO ONE WAS SITTING IN THE SEAT AT THE TIME. *TR
Seats, May 11, 2020
AS I WAS DRIVING I HEARD A SOUND LIKE I HIT SOMETHING, I GOT OUT OF THE CAR TO SEE IF I HAD BUT AFTER I WALKED AROUND THE CAR AND SAW NO DAMAGE OR SIGN OF DAMAGE I LOOKED INSIDE OF THE CAR AND REALIZE IT WAS THE PASSENGER HEAD REST THE POPPED OUT OF PLACE. *TR
Air bags, May 11, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 70 MPH, THE HEADREST AIR BAG DEPLOYED WITHOUT IMPACT OR COLLISION. THERE WAS NO WARNING. THE CONTACT REGAINED CONTROL OF THE VEHICLE. THE VEHICLE WAS PULLED OVER TO THE SIDE OF THE ROADWAY. THE HEADREST FAILED TO RECONNECT. ELKGROVE FORD (9645 AUTO CENTER DR, ELK GROVE, CA 95757, (916) 249-1630) WAS CONTACTED AND INFORMED OF THE FAILURE. THE CONTACT WAS REFERRED TO LASHER AUTO GROUP (8585 LAGUNA GROVE DR, ELK GROVE, CA 95757, (916) 392-1400). THE CONTACT REACHED OUT LASHER AUTO GROUP AND WAS INFORMED TO HAVE THE VEHICLE TAKEN IN TO THE DEALER TO BE DIAGNOSED WHICH WAS STILL PENDING. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS 124,750.*DT*JB
Air bags, May 10, 2020
SERVICE AIRBAG SYSTEM WARNING LIGHT CAME ON INDICATING POSSIBLE PROBLEM. ONLINE SEARCH REVEALS THERE WAS A RECALL FOR 2014 TO 2015 MODELS, BUT MY VIN IS SHOWING NO OPEN RECALL. *TR
Seats, May 9, 2020
THE HEAD REST ON THE DRIVERS SIDE OF MY 2014 JEEP GRAND CHEROKEE DEPLOYED ON ITS OWN WHEN THE VEHICLE WAS PARKED. MY JEEP HAS NEVER BEEN IN AN ACCIDENT. THE HEAD REST IS PROTRUDING SO MUCH THAT IT HURTS MY NECK WHEN I DRIVE. *TR
Seat belts, May 8, 2020
THE RIGHT FRONT SEAT BELT WILL NOT RETRACT PROPERLY. THE THICK PLASTIC GUIDE IN DOOR PILLAR IS CRACKED AND PINCHES AGAINST SEAT BELT. IT IS A SAFER ISSUE BECAUSE THERE IT CAUSE TOO MUCH SLACK AGAINST USER'S CHEST. *TR
Seats, May 7, 2020
THE VEHICLE WAS IN MOTION ON A HIGHWAY. PASSENGER SIDE HEADREST SPONTANEOUSLY POPPED OPEN. *TR
Seat belts, May 7, 2020
DRIVER SIDE SEAT BELT WILL NOT RETRACT RENDERING IT USELESS IN THE EVENT OF A COLLISION. ONLY 23,000 MILES ON THE VEHICLE. *TR
Engine, May 5, 2020, fire
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT SHE HAD NOTICED OIL LEAKING FROM HER VEHICLE; SHE COULD ALSO SMELL AN OIL ODOR WHILE BOTH IN AND EXITING THE VEHICLE. THE CONTACT ALSO STATED THAT SHE COULD SEE SMOKE EMITTING FROM THE HOOD OF THE VEHICLE WHEN AT A COMPLETE STOP. UPON INSPECTION, THE CONTACT STATED THAT THE OIL LEAK WAS CAUSED BY A CRACKED OIL FILTER HOUSING. THE DEALER NOR THE MANUFACTURER HAD BEEN NOTIFIED OF THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS 72,000