2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Air bags, Oct 20, 2019
I GOT INSIDE MY JEEP WHICH WAS PARKED IN MT GARAGE, IN THE AFTERNOON TO GO TO WORK AND NOTICED THAT THE DRIVER SIDE HEAD RESTRAINT HAD DEPLOYED, I DO NOT KNOW WHY, WHEN I HAD CAME FROM WORK THE PREVIOUS NIGHT AND GOT OUT THE JEEP IT WAS FINE. I LOOKED IN THE OWNERS MANUAL AND IT DESCRIBED HOW TO RESET IT. THIS DID NOT WORK, I CALLED THE DEALER (DAYTON ANDREWS OF SAINT PETERSBURG, FL.) AND THEY SAID THAT IT WAS A KNOW PROBLEM AND IS NOT COVERED UNDER THE WARRANTY. THEY WANT OVER $800 TO REPLACE IT,
Electrical system, Oct 16, 2019
CAR WILL NOT START, TOLD ISSUE WITH INDEPENDENT POWER DISTRIBUTION MODULE FAILURE. TOLD THERE ARE RECALLS BUT NOT ON MY VIN. READING ISSUE COULD ALSO CAUSE VEHICLE TO STALL IF ISSUE OCCURRED WHILE DRIVING. DID HAVE POWER TRAIN RECALL DONE AND WAS TOLD COULD BE RELATED.
Engine, Oct 15, 2019
THE ENGINE STARTED MISFIRING. CODE READER SAID #6 CYLINDER. PLUG, COIL, AND INJECTOR DIDN'T FIX IT. DEALERSHIP DIAGNOSES LEFT CYLINDER HEAD BAD. CYLINDER 6 LOSING 65% COMPRESSION. AT 75K MILES I WAS 2 WEEKS FROM OUT OF WARRANTY. DEALER SAID IT IS A KNOWN PROBLEM BUT THEY WAIT UNTIL THEY GO BAD TO CHANGE THEM. I EXPECT THIS COST CUSTOMERS A LOT OF MONEY FOR A BIG EXPENSIVE KNOWN PROBLEM THAT THEY WON'T TAKE RESPONSIBILITY FOR.
Seats, Oct 15, 2019
WHILE DRIVING DOWN THE HIGHWAY AT APPROXIMATELY 55MPH, MY PASSENGER SEAT HEADREST DEPLOYED. NO ONE WAS SITTING IN THE SEAT AND THERE WAS NO COLLISION OR IMPACT AT THE TIME OF DEPLOYMENT. SEE ATTACHED PHOTOS. THIS ISSUE HAS BEEN DISCUSSED MANY TIMES ON THE JEEPCARES FORUM, YET NO VOLUNTARY RECALL HAS BEEN ISSUED BY CHRYSLER. I'M FILING THIS FORMAL COMPLAINT AND WILL BE CONTACTING CHRYSLER TO COVER REPLACEMENT COST.
Seat belts, Oct 15, 2019
DRIVER SEAT BELT WON'T RETRACT. UPPER SHOULDER HARNESS GUIDE HAS CRACKED AND IS PINCHING THE BELT KEEPING IT FROM RETRACTING. THIS IS A 2014 JEEP GRAND CHEROKEE WITH 54,000 MILES. THIS IS A FACTORY DEFECT AND SHOULD BE COVERED AS A SAFETY. THERE IS NOT REPLACEMENT PART YOU HAVE REPLACE THE WHOLE SEAT BELT ASSEMBLY AT A HUGE COST.
Electrical system, Engine, Oct 15, 2019
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARD TO VEHICLE PROBLEMS WITH EMISSION DEVICES AND RE GENERATION PROTOCOL. *AS THE CONSUMER STATED THE VEHICLE GOES INTO SAFE MODE. *JS
Service brakes, Oct 14, 2019
MY 2014 JEEP GRAND CHEROKEE OVERLAND IS SLAMMING ON BREAKS AND BLINKS A RED LIGHT SAYING BRAKE WITH NOTHING ON THE ROAD! THIS IS THE SECOND CAMERA/ COLLISION DETECTION SYSTEM IT HAS OCCURRED ON, DEALERSHIP CAN'T FIND ANYTHING WRONG PLEASE HELP BEFORE THIS KILLS MY FAMILY! I FOUND THAT THERE WAS ALREADY A BIG INVESTIGATION ON THIS IN 2016 BUT DIDN'T INVOLVE A RECALL, I AM WORRIED FOR MY SAFETY. JEEP WANTS ME TO DRIVE THE CAR AND TRACK IT WITH A DEVICE THAT RECORDS MY DRIVING PATTERNS. I DON'T SEE HOW THIS IS GOING TO HELP THEM IDENTIFY THE ISSUES WITH THEIR FCW ( FORWARD COLLISION WARNING SYSTEM) HTTPS://APNEWS.COM/D60D7185EC0E4B53A666E32B77B8039A THIS ARTICLE ABOVE DESCRIBES EXACTLY WHAT I AM HAVING OCCUR. *TR
Steering, Oct 12, 2019
THE POWER STEERING BECOMES INEFFECTIVE PARTICULARLY IN COLDER WEATHER. FROM WHAT I HAVE READ ONLINE, POWER STEERING PROBLEMS ARE VERY COMMON WITH THIS YEAR MODEL. THIS STARTED HAPPENING IN 2017 TO OUR VEHICLE. WE HAVE TO STOP THE VEHICLE, MOVE THE WHEEL LEFT & RIGHT A FEW TIMES TO GET IT TO START WORKING AGAIN. THIS HAPPENS WHEN WE ARE GOING FROM REVERSE, THEN SWITCH GEARS TO DRIVE. THIS HAS HAPPENED ON A CITY STREET, IN OUR DRIVE WAY, & WHEN TURNING AT A RED LIGHT, IT WAS VERY SCARY FOR MY WIFE WHEN IT HAPPENED AT THE LIGHT.
Electrical system, Electronic stability control (ESC), Engine, Oct 10, 2019
WHILE DRIVING ON THE ROADWAY AND HIGHWAY MY VEHICLE WILL RANDOMLY KICK ITSELF INTO NEUTRAL AND WILL KILL THE ENGINE WITH NO SUDDEN WARNING AND OR WARNING LIGHTS THAT THERE IS A PROBLEM. THE BATTERY WILL REMAIN ON BUT THE ENGINE IS OFF. THIS HAS HAPPENED ON 3 SEPARATE OCCASIONS SINCE I PURCHASED THE VEHICLE IN 2015 MORE RECENTLY THIS ISSUE BEGAN IN 2019. AFTER ATTEMPTING TO RESTART THE VEHICLE IT WILL ATTEMPT TO TURN OVER THE ENGINE BUT WILL NOT START, LEAVING ME STRANDED IN THE MIDDLE THE THE ROADWAY. 50/50% CHANCE THE ENGINE LIGHT WILL TURN ON AND UNKNOWN ERROR. THE ONLY WAY I HAVE BEEN ABLE TO MOVE THE VEHICLE IS TO REMOVE THE BATTERY CABLE AND LET IT SIT FOR 30 MINUTES RESETTING THE ELECTRICAL SYSTEM. THOUGH THIS IS A SHORT TERM FIX. I HAVE CONTACTED MULTIPLE JEEP DEALERS IN THE AREA AND EVERYONE I HAVE TALKED TO HAS ADVISED ME THEY HAVE NEVER SEEN OR HEARD OF THIS PROBLEM. THIS IS A SAFETY CONCERN LOOSING ALL POWER TO MY VEHICLE WHILE DRIVING ON THE ROADWAY AND HIGHWAY. I FEAR THAT THIS WILL CAUSE A GREATER PROBLEM TO MYSELF AND THE PUBLIC IF THE ISSUE IS NOT FIXED. I CAN SEE A CATASTROPHE IF THE PROBLEM IS NOT FIXED. I TOOK MY VEHICLE INTO A JEEP DEALERSHIP TO HAVE THE ELECTRICS RECALL PROBLEM FIXED A FEW YEARS AGO WHEN I WAS ADVISED FROM JEEP UNKNOWN EXACT DATE. THIS IS A LIABILITY AND LIVES WILL BE HURT INCLUDING MYSELF IF THIS PROBLEM IS OVERSEEN. *DT*JB
Electrical system, Air bags, Oct 8, 2019
YESTERDAY OUT OF NOWHERE MY PASSENGER HEADREST DEPLOYED, I WASN'T IN AN ACCIDENT I WAS JUST PARKED AND THE HEADREST JUST POPPED OUT OF PLACE. I CALL THE DEALER AND THEY TOLD ME IS OVER $600 OF REPAIR. I DON'T UNDERSTAND WHY I SHOULD PAY THE REPAIR WHEN IT IS A VEHICLE MALFUNCTION.
Seats, Oct 8, 2019
SITTING IN MY DRIVEWAY WITH CAR IN PARK & FELT SOMETHING HIT THE BACK OF MY HEAD & HEARD A POP SOUND, MY HEAD JERKED FORWARD. I THEN LOOKED AT THE HEADREST & SAW THAT IT HAD COME APART
Fuel/propulsion system, Oct 6, 2019
THE VEHICLE LOST PARTIAL POWER WHILE TRAVELING ON THE HIGHWAY AT APPROXIMATELY 65MPH AND BECAME DIFFICULT TO CONTROL CREATING AN EXTREMELY DANGEROUS SITUATION. THERE WERE NO SYMPTOMS OR OTHER INDICATORS PRIOR TO POWER LOSS. THE VEHICLE IS WELL MAINTAINED, 5-YEARS OLD AND HAS APPROXIMATELY 85,000 MILES. INITIAL DIAGNOSIS BY INDEPENDENT INDICATED THE NUMBER 3 CYLINDER LOST COMPRESSION WHICH SHOULD NOT HAVE OCCURRED ON A VEHICLE IN THIS GOOD OF CONDITION BUT WAS A PROBLEM COMMON IN JEEPS AND CHRYSLER IS WELL AWARE OF THE PROBLEM. THE VEHICLE WAS MOVED TO JEEP DEALER FOR FURTHER DIAGNOSIS AND REPAIR.
Electrical system, Oct 5, 2019
THE WINDSHIELD WIPERS WILL NOT TURN OFF AND THE TURN SIGNAL BLINKERS DO NOT WORK. ALL WAS WORKING; THE NEXT DAY THE PROBLEM STARTED. STARTED THE VEHICLE AND THE WINDSHIELD WIPERS STARTED EVEN THOUGH THE SWITCH WAS OFF. THE CONTINUED WINDSHIELD WIPER PROBLEM MADE IT EASY TO IDENTIFY THAT SOMETHING WAS WRONG. TOOK IT INTO THE DEALER FOR A RECALL PROBLEM (SAFETY RECALL U65- REPROGRAM POWERTRAIN CONTROL) AND HAD THEM LOOK AT THE NEW PROBLEM, TOO. THE MULTI FUNCTION SWITCH WAS FINE BUT THE VEHICLE NEEDED A NEW VEHICLE HARNESS AND WOULD COST OVER $3,500 TO FIX AND INSTALL. THE DEALER WOULD HAVE TO ORDER THE HARNESS BECAUSE THEY DO NOT HAVE ANY IN STOCK. THE DEALER CHARGED $145 AND KEPT THE CAR FOR TWO DAYS TO TELL ME THAT. HAVE DISCONNECTED THE BATTERY SEVERAL TIMES IN AN EFFORT TO REBOOT THE VEHICLE COMPUTER. LOOKING ONLINE THIS IS NOT THE ONLY TIME THIS HAS HAPPENED. THE PROBLEM IS UNRESOLVED.
Electrical system, Oct 4, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING APPROXIMATELY 60 MPH, THE BATTERY INDICATOR ILLUMINATED AND THE VEHICLE SHUT DOWN. THE VEHICLE WAS TOWED TO AN INDEPENDENT MECHANIC WHO DIAGNOSED AND REPLACED THE ALTERNATOR. THE FAILURE WAS REPAIRED. THE DEALER WAS NOT CALLED. THE MANUFACTURER WAS CONTACTED AND STATED THAT THERE WAS NO RECALL. THE FAILURE MILEAGE WAS APPROXIMATELY 75,000.
Power train, Engine, Oct 2, 2019
THE OIL FILTER HOUSING ON THIS CAR IS CRACKED, LEADING TO A OIL LEAK AND POOLING PROBLEM WHICH IS A SIGNIFICANT FIRE HAZARD ISSUE TO THE PASSENGERS. THIS HAPPENS WHILE DRIVING AND WHEN THE CAR IS STATIONARY CAUSING A POOL OF OIL TO COLLECT IN CAR AND DRIP ON FLOOR. THIS IS A KNOWN PROBLEM - NHTSA HAS RECORDED A NUMBER OF COMPLAINTS FROM USERS (E.G. ID 11244788,11230350, 11193883 ETC.). THE COMPANY HAS ALSO ISSUED A SERVICE BULLETIN: SB-10058301-5939. *TT 'PARTS OF THIS DOCUMENT HAVE BEEN REDACTED TO PROTECT PERSONALLY IDENTIFIABLE INFORMATION PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6).'*JB
Electrical system, Oct 1, 2019
OUR DAUGHTER PURCHASED THIS 2014 JEEP GRAND CHEROKEE AND WITHIN 18HRS OF PURCHASE THE JEEP WOULDN'T START. THE JEEP DOES NOT RESPOND TO THE PUSH BUTTON START AND NO CODES APPEAR ONCE THE JEEP IS ABLE TO START. ON ONE OCCASION DRIVING DOWN THE ROAD THE DASH LIGHTS BLINK THEN TURN OFF AND BACK ON. IT HAS LEFT HER STRANDED ON AT LEAST 5 DIFFERENT OCCASIONS WHERE IT TOOK OVER 2HOURS BEFORE IT WOULD START. THE CAR BATTERY HAS BEEN REPLACED, KEY FOB BATTERY REPLACED, BODY CONTROL MODULE, AND THE DEALERSHIP IS STILL TRYING TO TRACK DOWN THE PROBLEM. IT'S BEEN IN THE SHOP FOR ALMOST A SOLID MONTH. SHE HAS ONLY DRIVEN IT THE EQUIVALENT OF 24HRS SINCE ALL THIS STARTED.
Engine, Sep 28, 2019
OIL WAS CONSTANTLY RUNNING LOW, AND ON 2 OCCASIONS WAS FOUND TO BE EMPTY, EVEN AFTER OIL CHANGES. NO SIGNS OF LEAKS OR OIL BURNING, SO I ASSUMED THE DEALERSHIP SCREWED UP. OVER THE SUMMER, THE CONDENSATION FROM THE A/C WAS LEAVING STAINS ON MY DRIVEWAY, BUT STILL NO SIGNS OF OIL. A GOOGLE SEARCH OF A/C CONDENSATION WATER STAINS FOR MY JEEP REVEALED THAT THE ENGINE OIL COOLER MIGHT BE THE CAUSE. SURE ENOUGH, AN INSPECTION REVEALED OIL SITTING AROUND THE OIL COOLER. I TOOK IT TO PELLEGRINO JEEP AND THEY CONFIRMED THE OIL COOLER HAD CRACKED AND NEEDED TO BE REPLACED. THE REPAIR COST ME A LITTLE OVER $1000! UNLESS JEEP REDESIGNED THIS PART, I WILL EVENTUALLY EXPERIENCE ANOTHER OUT OF WARRANTY FAILURE. WHEN JEEP WAS CONTACTED, THEY DID NOT PROVIDE ANY HELP SINCE MY VEHICLE HAD 73K MILES ON IT AND WAS OUT OF WARRANTY. MY CONTENTION IS THAT THERE REALLY IS NO WAY TO DETERMINE HOW MANY MILES WERE ON THE VEHICLE WHEN THE PART FAILED. ITS A KNOWN FACT THAT JEEP CHANGED THE DESIGN OF THE PART FROM METAL TO PLASTIC. THE CONSUMER SHOULD NOT BE RESPONSIBLE FOR JEEPS ENGINEERING ERRORS. I'M FEARFUL THAT MY ENGINE MAY HAVE SUFFERED IRREPARABLE DAMAGE, CAUSING PREMATURE FAILURE.
Electrical system, Sep 28, 2019
CAR SHUT OFF UNEXPECTEDLY 3 SEPARATE OCCASIONS AFTER BEING SERVICE BY LOCAL SERVICE SHOP AND DEALERSHIP. IT LEFT ME STRANDED IN MIDDLE OF STREET.
Seats, Sep 26, 2019
I AM FILING A COMPLAINT ABOUT THE 2014 JEEP GRAND CHEROKEE HEADREST. ON SATURDAY, 09/21/2019, MY DRIVER'S SIDE HEADREST DEPLOYED WHILE MY CAR WAS IN PARK. MY 17 YEAR OLD SON WAS IN THE DRIVER'S SEAT WHEN THIS HAPPENED. THE HEADREST HIT HIM IN THE BACK OF THE HEAD, THROWING HIM FORWARD, ALMOST FACE PLANTING HIM INTO THE STEERING WHEEL. NEEDLESS TO SAY, WE DID NOT DRIVE MY JEEP THE REST OF THE WEEKEND. I GOOGLED THIS ISSUE AND I AM SHOCKED AT ALL OF THE ONLINE COMPLAINTS ABOUT THIS TYPE OF HEADREST AND YET, IT FAILS TO BE A RECALL. IF MY SON WOULD HAVE BEEN DRIVING, HE COULD HAVE WRECKED, POTENTIALLY KILLING HIMSELF, MY DAUGHTER AND ME. ALL OF THE PEOPLE POSTING THEIR COMPLAINTS ONLINE SAID JEEP IS NOT COVERING THIS ISSUE, AND CUSTOMERS ARE HAVING TO PAY ANYWHERE FROM $600-$1025 FOR THE REPAIR. THIS IS A FACT. I TOOK MY JEEP TO THE DEALERSHIP AND THEY WERE GOING TO CHARGE ME $1,017 TO FIX. THIS IS NOT AN APPROPRIATE WAY TO TREAT LOYAL JEEP CUSTOMERS. THIS IS THE SIXTH JEEP I HAVE OWNED. I FILED A COMPLAINT WITH THE FCA AND FOLLOWED-UP WITH A PHONE CALL SEVERAL DAYS LATER. FORTUNATELY, THE FCA AGREED TO REPLACE BOTH OF MY HEADREST AT NO COST TO ME. THE DEALERSHIP HAS ORDERED THE PARTS AND I PLAN TO GET THE NEW ONES INSTALLED NEXT WEEK. I AM FILING THIS COMPLAINT BECAUSE I FEEL THIS SHOULD BE A RECALL AND THE MANUFACTURERS OF THE HEADREST NEED TO MAKE THIS RIGHT. THE RESULT COULD HAVE BEEN WORSE. I TRULY DO NOT WANT THIS TO HAPPEN TO ANYONE ELSE.
Other or unspecified, Sep 25, 2019
MAKES BUZZING NOICE, VIBRATION FROM DASH ON DRIVERS SIDE. WHEN I GO 60 70 OR MORE IS STARTS LOUD THEN SOFT. SOFT BUZZ AND GRADUALLY GETS LOUDER. DOES NOT DO IT ALL THE TIME, BUT WHEN IT DOES IT IS ANNOYING
Other or unspecified, Sep 25, 2019
AFTER THE RECENT RECALL WAS COMPLETED IT'S NOT HARD FOR MY CAR TO SHIFT INTO DESIRED GEAR. IT MUST HAVE THE BREAKS FULLY APPLIED IN ORDER TO GO FROM NEUTRAL TO DRIVE ON CITY STREETS IF IT GETS BUMPED OR GOING THROUGH A CAR WASH. IT HAS CAUSED SEVERAL OCCASIONS OF THE CAR WASH LOCATION I GO TO TO SHUT DOWN BECAUSE I CAN'T GET MY CAR INTO DRIVE IN TIME. WHILE HOOKING UP A TRAILER I CAN NOT SAFELY BACK UP TO IT BECAUSE I CAN'T SEE, BEFORE I HAD TO LEAVE MY DRIVER DOOR SLIGHTLY OPEN TO NAVIGATE AND NOW IT AUTO SHIFTS INTO PARK. THIS IS EXTREMELY ANNOYING. THE WORST PART IS I PAID $600 FOR A 'BACK UP SYSTEM' FROM THE MANUFACTURER UPON PURCHASE- THEY ONLY INSTALLED SENSORS AND NO CAMERA! I COMPLAINED MANY TIMES BUT NEVER GOT THE ATTENTION OR EQUIPMENT I THOUGHT I PURCHASED. NOW THAT 'RECALL' MADE EVERYTHING WORSE AND ALMOST CAUSE ACCIDENTS I NEVER HAD AN ISSUE WITH BEFORE.
Engine, Sep 23, 2019
THE CAR BURNS EXCESSIVE OIL, THE ONLY WARNING OF THIS IS THE CAR SHUTS OFF POWER REGARDLESS OF THE SPEED AND LOCATION (I COULD BE DRIVING 65 MPH AND IT JUST SHUTS OFF POWER TO THE ENGINE ) AND THE CHECK ENGINE LIGHT COMES ON. ANYONE BEHIND BE CAN CRASH INTO ME AND THERE IS NOTHING I CAN DO. JEEP SAYS THE OIL BURNING IS NORMAL. (5 QUARTS IN 4000 MILES IS NOT NORMAL) NOT HAVING ANY WARNING NOTIFICATION OF THIS IS NOT NORMAL.
Seats, Sep 23, 2019
ACTIVE HEAD RESTRAINT (IN FRONT HEADREST) HAS VERY WEAK PLASTIC PARTS THAT SPONTANEOUSLY BREAK AND CAUSE THIS SAFETY MECHANISM TO DEPLOY THE HEADREST. THIS HAS A VERY HIGH PROBABILITY OF CAUSING AN ACCIDENT SHOULD THIS SPONTANEOUS DEPLOYMENT HAPPEN ON THE DRIVERS SIDE. THIS COULD OCCUR WITHOUT THE AUTOMOBILE BEING IN AN ACCIDENT. FIAT CHRYSLER REFUSES TO ACKNOWLEDGE THE WEAKNESS OF THIS SAFETY MECHANISM EVEN THOUGH THIS IS AN EXTREMELY COMMON OCCURRENCE.
Seats, Sep 22, 2019
THE HEADREST ON THE DRIVER SEAT DEPLOYED WHILE THE CAR WAS STOPPED IN PARK AND NOT IN AN ACCIDENT/COLLISION. WHEN ATTEMPTING TO REST THE HEADREST IT WAS CLEAR THAT THE PLASTIC PART THAT KEEPS THE HEADREST FROM DEPLOYING WAS BROKEN.
Seats, Sep 21, 2019
PASSENGER HEADREST DEPLOYED (VIOLENTLY AND LOUDLY SPRUNG FORWARD FROM ITS BACKING) DURING SLOW SPEED NEIGHBORHOOD DRIVING FOR NO REASON. THIS COULD HAVE CAUSED SIGNIFICANT HARM TO A PASSENGER'S HEAD/NECK HAD SOMEONE BEEN SITTING IN THE SEAT. THE DEPLOYMENT ITSELF WAS SO LOUD THAT IT SCARED AND DISTRACTED THE DRIVER AND COULD HAVE CAUSED AN ACCIDENT.