2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Seats, Nov 19, 2019
THE HEADREST "DEPLOYED" ON ME WHILE DRIVING, BOPPING ME IN THE HEAD. I DON'T KNOW HOW OR WHAT TO GET THAT FIXED UNDER. THE VEHICLE WAS IN REGULAR LOW SPEED MOTION PULLING THROUGH A PARKING LOT. I BELIEVE THERE IS A DESIGN FLAW IN THE HEADREST THAT CAUSED CLIPS TO BREAK AND THEREFORE HIT ME IN THE HEAD. I BELIEVE THIS MAY BE A HUGE SAFETY RISK FOR THOSE WHO DON'T LEAN AS FAR AS I DO OR EVEN USE THE HEADREST. ALSO I WAS MOVING AT LESS THAN 5 MILES PER HOUR, THIS COULD BE A HUGE SAFETY ISSUE IF SOMEONE WAS MOVING AT A MUCH FASTER VELOCITY. I ALSO DON'T KNOW HOW THIS DEVICE WORKS OR IF ITS LIKE AN AIRBAG, AM I AT RISK IF IT RE-DEPLOYS IN THE ACTUAL CASE OF AN ACCIDENT?
Power train, Nov 18, 2019
I RECENTLY DID THE EMISSIONS RECALL UPDATE FOR THE ECODIESEL. SINCE THE UPDATE I HAVE HAD VERY ABRUPT SHIFTING AND NOTICEABLY BAD TURBO LAG. WHEN I PULL OUT SOMETIMES I DON'T GET UP TO SPEED IN TIME BECAUSE THE LAG IS SO.BAD BAD FROM MY PEDAL TO THE ENGINE. LASTLY NOW THAT IS A LITTLE COLDER OUTSIDE I HAVE NOTICED WHEN THE CAR SHIFTS FROM 2ND GEAR TO 1ST GEAR IT DOES SO VERY ABRUPTLY AND ALARMINGLY.
Fuel system, Diesel, Nov 18, 2019
2014 JEEP GRAND CHEROKEE. CONSUMER WRITES IN REGARDS TO ECO DIESEL SYSTEM. *LD *JS
Seats, Nov 17, 2019
DRIVER'S SIDE HEAD REST DEPLOYED WITHOUT ANY IMPACT. I CAME TO MY CAR IN THE MORNING TO FIND THE HEAD REST HAD DEPLOYED OVER NIGHT IN MY GARAGE.
Other or unspecified, Nov 13, 2019
THE ACTIVE HEADREST ON THE DRIVER'S SIDE DEPLOYED UNEXPECTEDLY WHILE THE CAR WAS PARKED. AS I UNDERSTAND IT, THIS IS ONLY MEANT TO HAPPEN DURING A COLLISION AND IS A SAFETY FEATURE OF THE VEHICLE. THANKFULLY IT DID NO STRIKE MY HEAD DURING THE PROCESS.
Other or unspecified, Nov 12, 2019
FRONT SEAT, MIDDLE CONSOLE CUP HOLDERS, TRIM, HAS BECOME DANGEROUS! THE HIGH POLISHED SILVER COLORED ACCENT TRIM HAS PULLED AWAY FROM THE CIRCULAR AREA OF THE CUP HOLDERS. THE MATERIAL IS A PLASTIC METAL THAT IS VERY SHARP AND HAS CUT UP MY FINGERS OVER 10 TIMES IN THE LAST YEAR. BECAUSE THE DESIGN ROLLS IN AND DOWN LIKE A BACKWARDS C THE PLASTIC METAL HAS FRAYED FROM USE AND DOESN'T LAY FLAT OR SEALED TO THE CUP HOLDERS. EACH TIME THE CUP HOLDERS ARE USE THE CUPS GET CAUGHT ON THE CUP HOLDERS AND ALSO CUT THE CUPS. I HOPE A COFFEE CUP DOESN'T BREAK ON ME OR A PASSENGER IN THIS SITUATION AND BURN THEM. MY OPTIONS ARE TO PEEL THE BAD TRIM AWAY AND HAVE IT LOOK WORSE OR PAY A LARGE AMOUNT OF MONEY TO REPLACE THE WHOLE MIDDLE CONSOLE UNIT, NOT PRACTICAL FOR THE CONSUMER. THIS IS ABOUT THE SAFETY OF THE USER AND NOT THE VISUAL APPEARANCE.
Other or unspecified, Nov 12, 2019
THE DASHBOARD OF THE CAR HAS DEVELOPED WAVES IN THE LEATHER COVERING. IT IS UNCLEAR IF THE GLUE HAS LOOSENED, THE LEATHER MATERIAL WENT BAD, THE ORIGINAL INSTALLATION WAS POOR, OR SOMETHING COMPLETELY DIFFERENT HAPPENED. I ADDRESSED THIS WITH THE DEALERSHIP BUT THEY BLEW ME OFF. THEY CLAIM IT WAS COSMETIC AND NOT COVERED WITH MY EXTENDED WARRANTY. SOON THE DASHBOARD DEFECT MIGHT EFFECT THE SENSOR ON THE DASHBOARD IF IT GET BLOCKED BY THE MATERIAL BREAKING DOWN MORE.
Other or unspecified, Nov 12, 2019
THE CAR IS MAKING A HUMMING NOISE THAT SOUNDS LIKE WIND NOISE FROM THE WINDSHIELD ON THE DRIVERS SIDE . THE NOISE OCCURS MORE OFTEN AT SPEEDS HIGHER THAN 60 MPH BUT ISN'T EVERY TIME. IT STARTS GRADUALLY AND GROWS LOUDER. IT IS DISTRACTING AND NOT GOOD FOR DRIVERS BEING ABLE TO FOCUS ON THE ROAD.
Air bags, Nov 10, 2019
AHR HEADREST DEPLOYED WHILE DRIVING.
Seat belts, Nov 7, 2019
SEAT BELT MECHANISM NO LONGER RETRACTS ON DRIVER SIDE. AS A RESULT, THE SEAT BELT WILL PROVIDE NO SAFETY BENEFIT IN A CRASH.
Power train, Nov 6, 2019
VEHICLE WILL SHIFT FROM 3RD TO 4TH VERY HARD AND GET STUCK IN 3RD GEAR MORE OFTEN THAN NOT. THIS IS A PROBLEM WHEN PULLING INTO TRAFFIC.
Engine, Nov 5, 2019
OIL FILTER HOUSING CRACKED AND DEEDED REPLACED. WAS TOLD THIS WAS VERY COMMON WITH JEEPS AND COST $1400 TO REPLACE.
Engine, Nov 5, 2019
CAMSHAFT AND LIFTER PROBLEM. CAMSHAFT HAD TO BE REPLACED DUE TO LIFTER NOT OPERATING PROPERLY AND WEARING OUT CAMSHAFT.
Seats, Nov 4, 2019
WHILE I WAS DRIVING MY 2014 JEEP GRAND CHEROKEE THE HEAD REST BURST OPEN WHILE DRIVING. I WAS DOING 55 MPH ON THE HIGHWAY IN NORTH CAROLINA WHEN THIS HAPPENED AND THERE WAS NO ACCIDENT. THE HEAD REST JARRED MY SURGICALLY REPAIRED NECK AND I WAS STIFF THE NEXT DAY BUT DID NOT SEEK MEDICAL ATTENTION. I HAVE NOT TAKEN TO DEALERSHIP FOR REPAIR YET AS I AM TRAVELING .
Fuel/propulsion system, Oct 31, 2019
MY 2014 ECO-DIESEL JEEP GRAND CHEROKEE HAD AN EMISSIONS RECALL, I AM THE 2ND OWNER. I FOUND OUT ABOUT THE RECALL WHEN MY CAR WOULDN'T RUN AT NORMAL SPEED, OFTEN I HAD TO DO THE REGENERATION FUEL CLEANING. I HAD OFTEN NOTICE DIESEL FUMES IN THE CAB. I HAD THE RECALL WORK DONE AT GRESHAM JEEP. SOON AFTER THE CHECK ENGINE LIGHT CAME ON. OCT 16 LITHIA JEEP OF PORTLAND WORKED ON MY JEEP. I HAD BEEN FEELING ILL FOR A WHILE, BURNING EYES, EXHAUSTED & SICK. OCT 28 I BECAME VERY ILL WHILE DRIVING MY JEEP, I TOOK MY VEHICLE TO LITHIA MOTORS AND ENDED UP IN THE E.R. WITH CARBON MONOXIDE POISONING. ITS BEEN DIFFICULT GETTING LITHIA JEEP TO FIX MY VEHICLE. IF THIS HAS ANYTHING TO DO WITH THE RECALL OR IS ANOTHER ISSUE I WANT THIS REPORTED. I HOPE NO ONE ELSE GETS SICK OR DIES FROM CARBON MONOXIDE POISONING
Power train, Vehicle speed control, Other or unspecified, Oct 30, 2019, crash
AFTER DRIVING OVER A CURB IN A BUSY RETAIL STORE PARKING LOT, MY 2014 JEEP GRAND CHEROKEE WENT INTO FULL ACCELERATION. I COULD NOT SLOW IT DOWN WITH BRAKING, AS THE BRAKE WAS TOTALLY INEFFECTIVE, ALTHOUGH I HAD FULL PRESSURE ON THE PEDAL. I CRASHED INTO ANOTHER VEHICLE, WHICH SEVERED MY LOWER CONTROL ARM, THE WHEEL SWUNG OUT AND WAS CUT INTO TWO PIECES, AND THE AXLE CAME OUT.AS A RESULT. I HAD REACHED SPEED EXCEEDING 40 MPH IN A SECOND OR TWO. IT WAS THE MOST TRAUMATIC EVENT I HAVE EVER BEEN IN. I HAVE RESEARCHED DOZENS OF ACCOUNTS OF THIS EXACT VEHICLE EXPERIENCING "SUA" OR SUDDEN UNINTENDED ACCELERATION WHERE IT COULD NOT BE SLOWED AND WENT INTO UNCONTROLLED SPEEDS LEADING TO CRASHES. HERE IS THE LINK: HTTP://M.CARCOMPLAINTS.COM/JEEP/GRAND_CHEROKEE/2014/ENGINE/VEHICLE_SPEED_CONTROL-4.SHTML I AM INJURED AS A RESULT AND WILL REQUIRE EXTENSIVE FOLLOW-UP MEDICAL CARE. I AM ENCLOSING PICTURES OF THE AFTERMATH. PLEASE HELP ME OBTAIN SOME ASSISTANCE FROM THIS MANUFACTURER TO PROVIDE COMPENSATION FOR MY LOSS AND SUBSEQUENT DAMAGES.*DT*DT*DT*JB*DT CONSUMER STATED I WAS CONTACTED BY THE FCA INSPECTION TEAM THAT THE INSPECTION WAS COMPLETED ON NOVEMBER 4. *JB*DT
Steering, Structure, Electronic stability control (ESC), Oct 29, 2019
THE TRANSMISSION WOULD DISENGAGE WHEN DRIVING IN THE MOUNTAINS CAUSING SEVER DECELERATION ALMOST KILLED ME IN TRAFFIC. THE SUSPENSIONS FRONT AND REAR ARE ABSOLUTELY HORRENDOUS. SUSPENSIONS MAKES LOUD SCREECHING NOISES. REAR SUSPENSION IS ALMOST NON EXISTENT. REAR SUSPENSION BOUNCES SIDEWAYS OR ROLLS MORE SIDEWAYS WHILE DRIVING OVER BUMPS ON HIGHWAY. STEERING IS LOOSE. AND ELECTRION CONTROL ISSUES AS WELL
Electrical system, Air bags, Service brakes, Oct 27, 2019
I HAVE A ACC / FCW UNAVAILABLE MESSAGE THAT DEACTIVATES MY AUTO BREAKING SYSTEM TO PREVENT A COLLISION. THIS ERROR MESSAGE MAY RELATE TO THE ORC MODULE THAT MAY CONTROL OTHER SAFETY DEVICES IN THE VEHICLE SUCH AS THE AIR BAGS. THIS DEACTIVATION OCCURS WHILE THE VEHICLE IS IN MOTION CITY STREET AND ON THE HIGHWAY.
Power train, Oct 26, 2019
WHEN I ACCELERATE, THE CAR LURCHES. AS IT GOES FASTER, IT CATCHES. WHEN I PUT IT IN REVERSE IT DOES THE SAME THING.
Other or unspecified, Oct 23, 2019
I OWN 2014 GRAND CHEROKEE OVER, 40,000 MILES. THE COVERING ON THE IS SEPARATING IN SEVERAL AREAS. THE PLASTIC VENT COVERS ON THE DASHBOARD HAVE ALSO SEPARATED FROM THE DASH COVER. VEHICLE HAS BEEN GARAGED MOST OF THE TIME OTHERWISE HAVE USED SUN PROTECTORS ON DASH.
Electrical system, Engine, Oct 22, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING VARIOUS SPEEDS, THE VEHICLE SHUDDERED AND STALLED. THE CONTACT PULLED OVER AND RESTARTED THE VEHICLE. AT TIMES, THE VEHICLE FAILED TO START FROM A COLD START. THE CONTACT HAD TO MAKE SEVERAL ATTEMPTS BEFORE THE VEHICLE WOULD START CORRECTLY. THE CONTACT CALLED LANDMARK CHRYSLER DODGE JEEP RAM FIAT OF ATLANTA (LOCATED AT 5765 PEACHTREE INDUSTRIAL BLVD, ATLANTA, GA 30341, 678-359-3410) AND INFORMED THEM OF THE FAILURE. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE MANUFACTURER INFORMED THE CONTACT THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 15V115000 (ELECTRICAL SYSTEM) AND REFERRED THE CONTACT TO NHTSA TO FILE A COMPLAINT. THE APPROXIMATE FAILURE MILEAGE WAS 100,000. *LN CONSUMER STATED VIDEO OF FUEL PUMP/RELAY ISSUE SAFETY HAZARD. CAR SHUTS OFF WHILE COASTING.*JB
Electronic stability control (ESC), Oct 22, 2019
THERE IS A RECALL ON ESC MODULE FOR 2014 CHEROKEES BUILT IN 2013. MY JEEP MEETS THIS CRITERIA AND MY ESC LIGHT IS ON. WHEN I CONTACT JEEP THEY SAY THIS IS NOT A RECALL FOR MY VEHICLE. EVEN THOUGH THERE ARE PUBLISHED ARTICLES STATING EXACT ISSUE ON MY MODEL AND YEAR VEHICLE. TO REPAIR IS ALMOST 1K. JEEP SAYS FIX AND THEY MAY REIMBURSE LATER. THIS IS UNACCEPTABLE AS IT IS A KNOWN RECALL ON LIKE VEHICLES. NOTHING HAPPENED TO CAUSE THE LIGHT TO GO ON. VEHICLE WAS OPERATING NORMAL AND LIGHT CAME ON.ON DASH.
Power train, Engine, Oct 22, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE ATTEMPTING TO MAKE A LEFT TURN, THE VEHICLE SUDDENLY STALLED. THE CONTACT WAS IMMEDIATELY ABLE TO RESTART THE VEHICLE AND CONTINUE DRIVING. WHILE DRIVING APPROXIMATELY 30 MPH, THE VEHICLE SUDDENLY STALLED AGAIN. THE VEHICLE WAS RESTARTED AND THE CONTACT CONTINUED DRIVING. WHILE AT A FUEL STATION AND ATTEMPTING TO START THE VEHICLE, THE CONTACT HAD TO PRESS THE START BUTTON SEVERAL TIMES BEFORE THE VEHICLE WOULD START. THE FAILURE OCCURRED MULTIPLE TIMES. THE VEHICLE WAS NOT DIAGNOSED OR REPAIRED. THE CONTACT STATED THAT THE VEHICLE WAS INCLUDED IN AN UNKNOWN RECALL REGARDING THE ALTERNATOR, BATTERY, AND PCM APPROXIMATELY FOUR MONTHS AGO. STEW HANSEN DODGE RAM CHRYSLER JEEP (LOCATED AT 12103 HICKMAN RD, URBANDALE, IA 50323, 515-331-2900) PERFORMED THE RECALL REPAIR. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURES. THE APPROXIMATE FAILURE MILEAGE WAS 140,000.
Power train, Electrical system, Oct 21, 2019
TL* THE CONTACT'S WIFE OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THERE WAS A SOFTWARE PATCH UPDATE THAT WAS REQUIRED FOR THE VEHICLE. THE VEHICLE WAS TAKEN TO DUTCHESS CHRYSLER JEEP DODGE (2285 SOUTH RD, POUGHKEEPSIE, NY 12601, (845) 462-7700) AND THE UPDATE WAS PERFORMED. UPON THE UPDATE BEING PERFORMED, THE VEHICLE WOULD NOT ACCELERATE OVER 30 MPH WITHOUT WARNING. THE CONTACT ALSO STATED THAT THE VEHICLE WOULD STALL AT VARIOUS SPEEDS WITHOUT WARNING. FURTHERMORE, THE VEHICLE JERKED WHILE DRIVING VARIOUS SPEEDS AND THE CHECK ENGINE WARNING INDICATOR LATER ILLUMINATED. WHEN THE CHECK ENGINE INDICATOR ILLUMINATED, ALL THE INTERNAL ELECTRIC UNITS, SUCH AS THE PHONE CHARGER, 3G WI-FI, VOICE CONTROL SYSTEM UNIT, AND OTHER ELECTRICAL UNITS FAILED TO OPERATE. THE CONTACT TOOK THE VEHICLE TO HEALEY CHRYSLER DODGE JEEP RAM (557 NY-52, BEACON, NY 12508, (845) 831-1148) WHERE THEY REPLACED A SENSOR UNDER WARRANTY. THE CHECK ENGINE INDICATOR INITIALLY TURNED OFF AFTER THE SENSOR WAS REPLACED; HOWEVER, THE FAILURE RECURRED SOON AFTER THE REMEDY WAS PERFORMED. THE MANUFACTURER WAS NOTIFIED OF THE FAILURES AND STATED THAT THEY WERE STILL AWAITING ANOTHER SOFTWARE UPDATE TO CORRECT THE FAILURE. THE VEHICLE HAD NOT BEEN REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 70,000.
Other or unspecified, Oct 20, 2019
MY DASH BOARD IS SEPARATED, MEANING THE LEATHER IS SEPARATING FROM THE DASH FOR NO REASON, THIS IS KNOW PROBLEM WITH THESE VEHICLES. MY JEEP IS A GARAGE KEPT, AND THERE IS NO REASON FOR THIS TO HAPPEN. I SPOKE WITH THE DEALER AND THEY SAID THIS IS WELL PROBLEM AND IS NOT COVERED UNDER THE WARRANTY. THEY WANT OVER $3000 TO REPLACE THE DASH. I SEE ON THE INTERNET THAT THERE ARE A LOT OF COMPLAINTS, PLUS I KNOW THREE OTHERS THAT HAVE THE SAME ISSUE WITH THEIR JEEP GRAND CHEROKEES. CHRYSLER SHOULD REPLACE THE DASH AT NO COST TO US THE CUSTOMER, THESE VEHICLES ARE IN THE 40 AND 50,000 RANGE AND SHOULD NOT HAVE THESE KIND OF ISSUES.