2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Seats, Dec 14, 2019
WHILE CAR WAS TRAVELING AT APPROX 45MPH ON INTERSTATE, WITHOUT ANY INTERRUPTION TO AN OTHERWISE SMOOTH RIDE, BOTH HEADRESTS DEPLOYED THE CRASH-RELEASE MECHANISM AND SPRUNG OUT TO DRILL MY WIFE (DRIVER) AND I IN THE BACK OF THE HEAD WITH HEAVY FORCE. MY FIRST THOUGHT WAS THAT WE HAD BEEN REAR ENDED. WE WERE LUCKY TO PULL OVER, AND GATHER OURSELVES BEFORE PROCEEDING (WITH A HEADACHE).
Air bags, Dec 12, 2019
I ENTERED MY VEHICLE AFTER IT WAS IT WAS STATIONARY FOR APPROXIMATELY 10 HOURS TO FIND THE PASSENGER SIDE HEADREST ASSEMBLY HAD DEPLOYED ON ITS OWN WITHOUT ANY EXTERNAL COLLISION FOR FORCE TO THE HEADREST ASSEMBLY
Seat belts, Dec 11, 2019
THE DRIVER'S SIDE SEAT BELT JUST STOPPED RETRACTING ONE DAY. THERE WAS NO CRASH OR EVENT OF ANY KIND. I'VE VERIFIED ONLINE THAT THIS SPECIFIC COMPLAINT IS VERY COMMON AND ESSENTIALLY LEAVES THE DRIVER WITH NO SEAT BELT OR A VERY LOOSE SEAT BELT.
Air bags, Seats, Dec 11, 2019
INADVERTENT DEPLOYMENT OF "ACTIVE HEADREST" ON DRIVER'S SEAT WITH NO ACCIDENT. HEADREST SPONTANEOUSLY BURST OPEN. VEHICLE WAS STATIONARY AND GEAR SHIFTER WAS IN PARK IN MY DRIVEWAY WITH THE ENGINE RUNNING.
Service brakes, Dec 10, 2019
VEHICLE EQUIPPED WITH FORWARD COLLISION WARNING (FCW) HAS INADVERTENTLY APPLIED THE BRAKES, SLOWING THE VEHICLE DOWN, WITH NO VEHICLE OR OBSTRUCTION AHEAD. THIS HAS OCCURRED MULTIPLE TIMES AND MORE FREQUENTLY SOUNDS THE I-BRAKE ALERT WITH NO VEHICLE OR OBSTRUCTIONS AHEAD. THE RISK POTENTIAL TO LOSE CONTROL OR BE REAR ENDED IS HIGH. THIS HAS OCCURRED WHILE DRIVING AT 30MPH ON A STREET AND 60MPH WHILE ON A HIGHWAY. THE JEEP DEALER HAS BEEN UNABLE TO DETERMINE ANY CAUSES OR FIXES THROUGHOUT THE LAST YEAR. THE SAFE NOTED 12/2/19 IS THE LAST TIME THE BRAKING HAS OCCURRED BUT HAS BEEN OCCURRING SINCE 2018.
Other or unspecified, Dec 10, 2019
PASSENGER HEADREST DEPLOYED WHILE VEHICLE WAS TRAVELING AT ABOUT 20 MPH ON CITY STREET WITHOUT ANY JARRING OR ANY OTHER APPARENT CAUSE.
Engine, Fuel/propulsion system, Dec 9, 2019
I HAVE A 2014 JEEP GRAND CHEROKEE WITH A 3.0L ECODIESEL ENGINE THAT HAD THE APPROVED JEEP V08 RECALLED INSTALLED. SINCE HAVING A CERTIFIED TECHNICIAN INSTALL THE V08 EMISSIONS RECALL, MY VEHICLE HAS BEEN BACK TO THE DEALER REPEATEDLY TO HAVE THE FOLLOWING PARTS REPLACED: 14 TOTAL FUEL INJECTORS, FUEL LINES (HIGH AND LOW PRESSURE) FROM TANK TO ENGINE REPLACED TWICE, FUEL TANK CLEANED, DEF INJECTOR REPLACED, NUMEROUS SENSORS AND THE FUEL PUMP REPLACED. EACH "FIX" WORKS FOR ANYWHERE FROM 1 - 6 WEEKS BEFORE A LIGHT COMES ON AGAIN AND THE VEHICLE NEEDS TO BE TAKEN BACK TO THE DEALER. EACH OF THESE REPAIRS HAS INCLUDED ADDITIONAL CHARGES THAT WERE REQUIRED TO BE PAID OUT OF POCKET. PRIOR TO THE V08 EMISSIONS RECALL, I DROVE THE VEHICLE OVER 100,000 MILES WITHOUT AN ISSUE. SINCE THE RECALL, DRIVING HABITS HAVE NOT CHANGED, BUT MILES PER GALLON HAVE DROPPED 2-3 MPG. THE DEALER AND JEEP HAVE ALSO INDICATED THAT SINCE THE RECALL WAS INSTALLED, THE VEHICLE MUST BE DRIVEN DIFFERENTLY COMPARED TO PRIOR TO THE RECALL. ACCORDING TO THE V08 RECALL NOTICE, JEEP PROMISED THE RECALL WOULD NOT AFFECT THE WAY THE VEHICLES DRIVES AND ALSO WOULD NOT AFFECT MILEAGE, WHICH HAS BEEN PROVEN FALSE.
Seats, Dec 8, 2019
STOPPED AT A LIGHT WITH MY DAUGHTER. (VEHICLE WAS STATIONARY) SHE WENT TO LIFT THE HEADREST AND IT DEPLOYED. POSTED TO FORUM HERE AND SAW MANY OTHERS HAVING SAME EXACT ISSUE. HTTPS://WWW.JEEPFORUM.COM/FORUM/F309/HEADREST-DEPLOYED-4265585/INDEX3.HTML
Seat belts, Dec 7, 2019
MY DRIVERS SEAT SEATBELT WILL NOT RETRACT
Other or unspecified, Dec 6, 2019
WHILE USING THE NAVIGATION I AM WARNED OF TURNS OR EXITS AHEAD WITH INSTRUCTIONS LIKE: "TURN RIGHT IN 1/2 MILE" ON MULTIPLE OCCASIONS I HAVE STARTED APPROPRIATE LANE CHANGES TO FOLLOW THE VERBAL INSTRUCTIONS WHEN I GLANCED AT THE MAP AND FOUND I WAS ACTUALLY SHOWN TO TURN IN THE OPPOSITE DIRECTION. THERE IS NO CONSISTENCY IN THIS FAILURE AND MY JEEP DEALER STATED THAT UNLESS I DEMONSTRATED THE PROBLEM THERE WAS NOTHING I COULD DO UNDER WARRANTY. AS OF THIS DATE I HAVE SUFFERED ONE NEAR MISS AND HAVE HAD TO SHUT OFF VOICE NOTICES TO AVOID THIS PROBLEM WITH THE RESULTANT NEED TO LOOK AT THE MAP AND NOT KEEP MY EYES ON THE ROAD. I BELIEVE THIS IS A SOFTWARE PROBLEM AND IS PROBABLY OCCURRING ON OTHER JEEPS.AND MAY HAVE CAUSED ACCIDENTS AND INJURIES.
Seat belts, Dec 6, 2019
PASSENGER FRONT SEATBELT WILL NOT RETRACT. THEY DEALERSHIP IS TELLING ME IT'S $500 TO FIX BECAUSE I'M AT 76,000 MILES. THIS IS A SAFETY ISSUE AND IT NEEDS TO BE ADDRESSED. THIS IS BEYOND DANGEROUS.
Electrical system, Electronic stability control (ESC), Dec 5, 2019
MY JEEP STARTED WITH AN ERROR 'SERVICE SHIFTER' ON THE CONTROL PANEL SHORTLY AFTER THAT ALL THE CODES STARTED POPPING UP. STEERING WHEEL, TIRE PRESSURE, ETC. I TOOK IT TO THE DEALERSHIP THEY HAVE REPLACED THE BODY CONTROL MODULE BUT UNFORTUNATELY THE CODES HAVE NOT CLEARED. I'VE HAD THIS VEHICLE FOR ONLY TWO YEARS THE SERVICE DEPARTMENT AT THE DEALERSHIP CAN NOT PINPOINT THE PROBLEM ON IT.
Seats, Dec 5, 2019
ACTIVE HEADREST ON DRIVE SIDE SEAT HAS DEPLOYED FOR NO APPARENT REASON. LUCKILY I WAS NOT IN THE SEAT WHEN THE HEADREST DEPLOYED. WHEN GOING TO RESET IT, PLASTIC TABS RESTRAINING IT SNAPPED AND HEADREST IS UNABLE TO BE RESET.
Seats, Dec 4, 2019
THE DRIVER'S SEAT ACTIVE HEAD REST DEPLOYED FOR NO REASON. THE VEHICLE WAS PARKED AND THERE WAS NOT IMPACT OF ANY KIND. FORTUNATELY I WAY NOT DRIVING THE VEHICLE AT THE TIME OR THE IMPACT OF THE DEPLOYMENT COULD HAVE RESULTED IN NECK INJURY, OR THE SHOCK OF THE DEPLOYMENT COULD HAVE BEEN DISTRACTING ENOUGH TO RESULT IN AN UNSAFE MOVEMENT.
Other or unspecified, Dec 4, 2019
(VIN CORRECTED FROM PREVIOIS REPORT, FIRSTBDIGITBWAS INCOREECT)PASSENGER SEAT HEADREST DEPLOYED WHILE DRIVING, THE VEHICLE WAS NOT INVOLVED IN A COLLISION, THE HEADREST DEPLOYED ON ITS OWN HITTING MY WIFE IN THE BACKPACK HER HEAD AS WELL APPROACHED A STOP SIGN ON LOCAL STREETS.
Other or unspecified, Dec 4, 2019
PASSENGER SEAT HEADREST DEPLOYED, THE VEHICLE WAS APPROACHING STOP SIGN UPON STOPPING THE HEADREST DEPLOYED AND HIT MY WIFE IN HER HEAD. THERE WAS NO COLLISION INVOLVED, THE HEADREST DEPLOYED ON ITS OWN.
Seat belts, Dec 3, 2019
PASSENGER FRONT SEATBELT WILL NOT RETRACT AND DOES NOT ADJUST TO DIFFERENT SIZE PASSENGERS
Power train, Dec 3, 2019
PULLED INTO PARKING SPOT AT SAME TIME CAR SHUT DOWN ON ITS OWN- GOT OUT TO GO INTO STORE AND PRESSED THE REMOTE KEY TO LOCK DOORS, ALL LIGHTS FLASHED ON VEHICLE-VEHICLE WOULD NOT LOCK TRIED AGAIN-LIGHTS FLASHED-DID NOT LOCK. WALKED BACK TO CAR TO SEE WHAT WAS HAPPENING-CAR WENT INTO RUN POSITION THOUGH NOT RUNNING AND INTERNAL LIGHTS ON DASH WERE ON AND PUSH KEY WAS IN RUN POSITION-CALLED AAA TO TOW- THE TECH COULD NOT FIND ANY REASON WHY CAR WAS IN RUN POSITION ALTHOUGH NOT RUNNING. WHEN TECH STARTED TO PULL CAR ONTO FLATBED IT STARTED BY ITSELF- NOTE-WITH NO ONE IN THE CAR AND NO REMOTE BUTTONS USED. WAS THEN ABLE TO DRIVE CAR DIRECTLY TO CHRYSLER JEEP THEY HAD IT FOR 4 DAYS COULD NOT FIND ANY REASON OR CODES. RELEASED CAR TO ME. DROVE IT HOME. NEXT DAY-SAME ISSUE. USED THE REMOTE LOCK TO LOCK DOORS-LIGHTS INTERNAL AND EXTERNAL LIGHTS FLASHED-CAR WOULD NOT LOCK-LOOKED AT DASH AND AGAIN IT HAD GONE INTO THE RUN POSITION ON ITS OWN, ALTHOUGH CAR WAS NOT RUNNING. THE PUSH START IN CAR SAID RUN. CALLED CHRYSLER TO START A CASE NO. . CALLED CHRYSLER JEEP TO HAVE TECH COME AND TROUBLESHOOT PROBLEM WHILE ISSUE IS CURRENT ALONG WITH THE STAR TECHS FROM THE MANUFACTURER. WAITING FOR THEM NOW. AFRAID CAR WILL SHUT OFF BY ITSELF WHILE DRIVING ON A HIGHWAY AND OR START RUNNING BY ITSELF WHILE IN THE GARAGE AND/OR PUBLIC PARKING. TECH STATED IT SEEMS TO BE GOING INTO NEUTRAL ON ITS OWN AND GETTING STUCK. WILL INPUT FURTHER INFORMATION AS THEY CONTINUE TO TRY TO TROUBLESHOOT MY JEEP GC 2014.
Power train, Dec 2, 2019
I HEARD A RATTLING NOISE AND IMMEDIATELY MADE AN APPOINTMENT WITH A DEALERSHIP. THEY RAN DIAGNOSTIC TESTING AND WHATEVER THEY DID DURING THE TEST, IT CAUSED THE VEHICLE TO LOCK UP AND BECOME NOT DRIVABLE. THEY INFORMED ME IT'S THE TRANSFER CASE, WHICH IS A KNOWN AND COSTLY ISSUE.
Seats, Nov 30, 2019
PASSENGER HEAD REST POPPED UP WHILE DRIVING.
Steering, Nov 27, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT AN UNKNOWN SPEED, THE STEERING LOST POWER WITHOUT WARNING. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHO DIAGNOSED THAT THE ELECTRIC POWER STEERING PUMP NEEDED TO BE REPLACED. THE VEHICLE WAS IN THE PROCESS OF BEING TOWED TO ZEIGLER CHRYSLER DODGE JEEP RAM (847-565-2442, LOCATED AT 208 W GOLF RD, SCHAUMBURG, IL 60195) FOR DIAGNOSTIC TESTING. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND PROVIDED CASE NUMBER: 68248550. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 82,000.
Seats, Nov 26, 2019
DRIVERS SIDE HEADREST DEPLOYED WITHOUT A COLLISION. VEHICLE WAS STATIONARY AND OFF.
Electrical system, Nov 20, 2019
WE PURCHASED OUR JEEP IN 2014 BRAND NEW. I BELIEVE IT WAS 2- 3 YEARS LATER SO POSSIBLY IN 2016-2017 WE NOTICED OUR HEATED STEERING WHEEL WOULD BE GLITCHY AND WORK/NOT WORK. THEN ONE DAY IT WAS LIGHTLY RAINING SO I TURNED MY WIPERS ON THEN IT STARTED RAINING HEAVIER BUT MY WIPERS WOULD NOT GO ON A HIGHER LEVEL WHICH MADE IT VERY DANGEROUS BECAUSE I COULDN'T SEE. I HAD TO PULL OVER TO THE SIDE OF THE ROAD TO TURN MY CAR OFF AND BACK ON TO RESET IT. THIS HAPPENS FREQUENTLY NOW SO I HAVE TO MANUALLY TURN THEM ON EVERY TIME I WANT TO USE WIPERS. THIS ALSO HAS TO DO WITH MY BLINKERS NOT WORKING PROPERLY EITHER AND THE WHOLE STEERING COLUMN DOESN'T WORK, SO I CAN'T CHANGE SETTINGS ON THE DASHBOARD EITHER. WHEN TAKING IT IN TO THE DEALER WE BOUGHT IT FROM THEY STATED THAT IT WAS A LITTLE PIECE THAT NEEDED TO BE REPLACED BUT BECAUSE THE CAR WAS OVER A CERTAIN AMOUNT OF MILES THE WARRANTY WAS VOID. A CAR THAT NEW SHOULD NOT HAVE TO HAVE SOMETHING LIKE THAT FIXED AT THE OWNERS EXPENSE SINCE IT IS A FAULTY PART. THIS CAN BE SUPER DANGEROUS WHEN YOU USE THE WIPERS, ALL THE OTHER AREAS DON'T AFFECT SAFETY AS MUCH AS THE WIPER ISSUE, BUT THEY SAID IT WAS ALL LINKED TO THAT ONE PIECE. I HAVE BEEN WAITING FOR A RECALL ON THIS THINKING IT WOULD COME UP SINCE IT WAS A NEW CAR...BUT HAVEN'T SEEN ANYTHING ABOUT THIS ISSUE. I WAS RECENTLY TOLD ABOUT THIS SITE THAT I COULD SUBMIT ISSUES TO SO THAT IS WHY IT HAS TAKEN LONGER TO REPORT. I AM PRETTY POSITIVE THAT IF THE DEALERSHIP I TAKE IT TO KEEPS TRACK OF THE TIMES IT IS BROUGHT IN, WE CAN SEE THE NOTES FROM WHEN THIS WAS ADDRESSED.
Structure, Nov 20, 2019
DRIVING DOWN THE INTERSTATE THE SUNROOF EXPLODED.
Engine, Fuel/propulsion system, Nov 19, 2019
FIAT CHRYSLER AUTOMOBILES (FCA) ISSUED A RECALL FOR THE RAM 1500 ECODIESEL, MODEL YEAR 2014-2019, FOR POTENTIAL FIRES. THEIR RECALL STATES THAT THE EMISSIONS GAS RE-CIRCULATION (EGR) COOLER CAN DEVELOP CRACKS AND THERE IS RISK OF AN ENGINE FIRE AND POTENTIAL FOR INJURY RESULTING. FCA GOES ON TO STATE THAT INJURIES HAVE OCCURRED AS A RESULT OF THIS PARTICULAR ENGINEERING OR MANUFACTURING FAULT. MY VEHICLE, THE 2014 GRAND CHEROKEE, WAS PURCHASED WITH THE OPTIONAL 3.0L V6 TURBODIESEL ENGINE, THE "ECODIESEL." THIS IS THE IDENTICAL ENGINE TO THE RAM AND POSSESS THE SAME EGR AND EGR COOLER, AS WELL AS THE SAME INTAKE MANIFOLD, WHICH IS WHERE THE FIRES HAVE SEEMINGLY OCCURRED. THE JEEP GRAND CHEROKEES, MODEL YEARS 2014-2016, THAT UTILIZE THE OPTIONAL ECODIESEL ENGINE WERE NOT NAMED IN THE SAME RECALL, NOR IN ANY SUBSEQUENT RECALLS FROM FCA, AND THE RISK OF FIRE SHOULD BE IDENTICAL BETWEEN THE TWO VEHICLES. I AM ONLY ASSUMING THAT THE REASON THE GRAND CHEROKEE WAS EXCLUDED, WAS BECAUSE IT WAS SOLD FAR LESS FREQUENTLY WITH THE ECODIESEL ENGINE OPTION. IF THE RAM 1500 WAS RECALLED FOR A FIRE AND INJURY RISK, THE JEEP GRAND CHEROKEE THAT'S POWERED BY THE SAME ENGINE (AND THE SAME FIRE RISK) SHOULD ALSO BE INCLUDED UNDER THE SAME RECALL. IT'S CONCERNING THAT A MANUFACTURER ADMITS SIGNIFICANT HEALTH AND SAFETY RISKS DUE TO A PARTICULAR ENGINE, BUT ONLY INCLUDES ONE MODEL THAT UTILIZES THIS ENGINE. I DO UNDERSTAND THAT THIS WAS A VOLUNTARY RECALL, BUT I BELIEVE THAT BOTH VEHICLE MODELS SHOULD BE INCLUDED UNDER THIS RECALL, SINCE IT RELATES TO THE ENGINE, NOT THE SPECIFIC VEHICLE UTILIZING IT.