2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Suspension, Electronic stability control (ESC), Engine, Jan 18, 2020, crash
ABOUT TWO MONTHS AGO MY SUSPENSION STARTED TO ACT UP. NOW MY SUSPENSION IS STUCK COMPLETELY AT THE LOWEST POINT. THE ENGINE HAS A TICKING SOUND AND NOW IT DOESNT RUN RIGHT.
Engine, Jan 17, 2020
MY CAR HAD AN OIL LEAK AND THE MECHANIC HAD TO REPLACE THE OIL COOLER. HE SAID THE PART IS A DANGEROUS DESIGN WITH PLASTIC, METAL AND ALUMINUM PARTS. THE PLASTIC MELTS IN THE SEALS CAUSING THE LEAK. THIS COULD BE A FIRE HAZARD BC OF THE COOLANT AND OIL MIXING TOGETHER AS THEY CROSS OVER BOUNDARIES THEY SHOULD NOT. ALSO IT COULD CAUSE THE ENGINE TO BE COMPLETELY RUINED. THE MECHANIC I USED SAID HE HAS REPLACED A LOT OF THESE ALL IN CHRYSLER'S AND JEEPS SO IT IS CLEARLY A HAZARDOUS DESIGN FLAW. THIS HAS BEEN AN ONGOING PROBLEM AND I FILED A CASE WITH CHRYSLER #71764143. THE MECHANIC TELLING ME MY ENGINE COULD BE RUINED MADE MY DECISION TO GET THE REPAIR MORE URGENT.
Seats, Jan 15, 2020
PASSENGER SIDE HEADREST BURST OPEN. NO ACCIDENT, NO COLLISION. CAR WAS PARKED.
Electrical system, Visibility/wiper, Jan 15, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING AT VARIOUS SPEEDS, THE WINDSHIELD WIPERS TURNED ON, THE RADIO AND INSTRUMENT CLUSTER WENT BLANK WITHOUT WARNING. THE AUTO PARK DISENGAGED AND THE LOW VOLTAGE BATTERY WARNING MESSAGES WERE DISPLAYED. ADDITIONALLY, THE VEHICLE SAFE MODE ENGAGED. THE VEHICLE WAS TAKEN TO EARNHARDT CHRYSLER DODGE JEEP RAM (1521 E DRIVERS WAY, GILBERT, AZ 85297: (480) 926-4000) WHERE IT WAS INFORMED THAT A FLASH UPGRADE WAS NEEDED. THE VEHICLE WAS REPAIRED HOWEVER, THE FAILURE RECURRED. THE MANUFACTURER WAS NOT CONTACTED. THE FAILURE MILEAGE WAS 67,000.
Structure, Visibility/wiper, Jan 15, 2020
THE CAR MAKE AN AWFUL SOUND WHEN DRIVING . ONCE THE SPEED IS OVER 30 MILES PER HOUR THE WINDSHIELD COWL MAKE A VERY LOUD NOISE IT HAS BEEN DOING IT FOR A LONG TIME I JUST COULDN'T FIGURE OUT WHAT IT WAS UNTIL I TOOK IT TO A DEALER AND THEY SAID THAT IT WAS COMMON PROBLEM WITH THESE VEHICLES. IT HAS JUST BEEN GETTING WORST OVER THE YEARS.
Steering, Jan 12, 2020
FROM DRIVEWAY PUT CAR IN REVERSE COULD NOT TURN STEERING WHEEL. FELT LIKE POWER STEERING UNIT OUT. SECOND TIME FROM PARKING LOT SAME ISSUE. PAST 3 WEEKS HAS HAPPENED DAILY. WHILE DRIVING UNABLE TO MAKE TURNS SAFELY. BIG ISSUE!
Air bags, Jan 11, 2020
PASSENGER SIDE HEADREST POPPED OUT WHILE VEHICLE WAS MOVING AT A STEADY RATE ON A LOCAL STREET. PASSENGER WAS IN SEAT. PASSENGER REPORTED SOME DISCOMFORT. HEADREST CANNOT BE RESET.
Power train, Vehicle speed control, Engine, Jan 10, 2020
AFTER THE MANDATORY EMISSIONS MODIFICATION THAT WAS REQUIRED ON THE ECODISEL 3.0 LITER DODGE AND JEEP VEHICLE, THERE HAS BEEN A SIGNIFICANT DECREASE IN VEHICLE PERFORMANCE. THE VEHICLE HAS LOST PERFORMANCE IN SHIFTING, ACCELERATION (RESPONSE), FUEL EFFICIENCY AND OVERALL POWER. THIS IS NOT ONLY PERFORMANCE RELATED, BUT ALSO A MAJOR SAFETY ISSUE AS IT MAKES IT DIFFICULT TO ACCELERATE PROPERLY WHEN MAKING TURNS INTO ONCOMING TRAFFIC.
Electrical system, Jan 9, 2020, fire
TL* THE CONTACT WAS CALLING ON BEHALF OF HIS DAUGHTER THAT OWNS A 2014 JEEP GRAND CHEROKEE LAREDO. THE CONTACT STATED THAT WHILE DRIVING APPROXIMATELY 35 MPH, THE MESSAGE CENTER DISPLAYED BATTERY LOW VOLTAGE WARNING. THE CONTACT STATED THAT SMOKE BILLOWED FROM THE ENGINE COMPARTMENT BEFORE THE VEHICLE STALLED. THE CONTACT WHO WAS A CERTIFIED MECHANIC DISCONNECTED THE ALTERNATOR AND RESTARTED THE VEHICLE. THE VEHICLE WAS DRIVEN TO THE RESIDENCE. THE VEHICLE WAS NOT TAKEN TO AN INDEPENDENT MECHANIC OR THE DEALER FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 77,000. *BF*JB
Seat belts, Jan 8, 2020
D RIGHT HEIGHT ADJUSTER FOR PASSENGER SIDE SEATBELT BROKE AND WILL NOT ALL THE SEAT BELT TO RETRACT.
Steering, Jan 6, 2020
2014 JEEP GRAND CHEROKEE HAS A RACK AND PINION LEAK AFTER A FEW YEARS OF OWNING THE VECHICLE NEW .RACK AND PINION NOW HAS TO BE REPLACED.
Seats, Jan 2, 2020
I WAS DRIVING ON A CITY STREET ON CHRISTMAS EVE AT 35 MPH AND THE DRIVER SIDE HEADREST DEPLOYED AND STRUCK ME IN THE BACK OF THE HEAD. WE WERE NOT INVOLVED IN AN ACCIDENT, BUT I WAS IN SIGNIFICANT PAIN FOR A COUPLE DAYS.
Power train, Engine, Dec 31, 2019
VEHICLE HAD AN AEM RECALL PERFORMED AND NOW THE INTERIOR OF VEHICLE AS WELL THE EXTERIOR REAKS OF DIESEL FUMES ALL THERE IS A TERRIBLE HESITATION AND AT TIMES ALMOST A DELAY IN THE THROTTLE WE HAVE MADE NUMEROUS COMPLAINTS AND TRIPS TO THE JEEP DEALER THEY SAY THEY CANNOT FIND ISSUES THE REASON BEHIND IT. WE JUST SPENT 5 HOURS AT THE DEALER FOR A CLOGGED DPF FILTER ONLY TO LEAVE AND HAVE MY WIFE VOMIT FROM THE FUMES WE PULLED OVER SEVERAL TIMES TO GET FRESH AIR.. I SPOKE TO LYNN AT FCA CUSTOMER CARE BADGE NUMBER LN187 EXTENSION 3020187 SHE TOLD ME IF I WAS CONCERNED I SHOULD RETURN VEHICLE TO DEALER WHICH I HAVE DONE NUMEROUS TIMES SINCE THE END OF MAY.THE VEHICLE IS NOT SAFE DUE TO FUMES LET ALONE THE THROTTLE WORKING WHEN IT CHOOSES TO
Engine, Dec 31, 2019
THE PLASTIC OIL COOLER HOUSING FAILED DUE TO THE PLASTIC WARPING AROUND THE SEALS AND LEAKING. THIS IS A SAFETY RISK OF POTENTIAL FIRE FROM OIL LEAKING ON TO THE ENGINE BLOCK. THE CAUSE OF THIS FAILURE IS DUE TO DESIGN AND SHOULD BE COVERED BY THE MANUFACTURER AS A RECALL.
Electronic stability control (ESC), Dec 30, 2019
COMPUTER SCREEN GOES BLANK WHILE CAR IS HOT, CAN NOT SEE ANYTHING, BACK CAMERA STOPS WORKING CANT SEE ANYTHING ON SCREEN
Fuel/propulsion system, Dec 29, 2019
WHEN STOPPED AND PARKED AT THE LOCAL GAS STATION THE PLASTIC FUEL FILLER CAP BROKE OFF DURING FUELING CAUSING THE GAS NOZZLE TO FALL OUT. NOW CHECK ENGINE LIGHT IS ON. JEEP HAS SINCE CORRECTED THIS PLASTIC PART ON NEWER MODELS WITH METAL. COST OF PART ALONE IS $650.00
Power train, Dec 28, 2019
DOWN SHIFTS SEVERAL GEARS WITHOUT WARNING WHILE AT SPEED CAUSING ENGINE TO OVER REV AND DRASTICALLY SLOW.
Electrical system, Electronic stability control (ESC), Service brakes, Dec 27, 2019
ELECTRICAL STOPS WORKING, SOFTWARE MALFUNCTIONS OF COMPUTER. SHUTS OFF OR SHOWS SERVICE FOR 911 PHONE. POWER STEERING DOESN'T WORK AND BRAKES ARE HARD AND FLUTTER.
Seats, Dec 26, 2019
UNLOCKED JEEP TO DISCOVER THE PASSENGER HEADREST HAD DEPLOYED. LOOKED CLOSER AT THE MECHANISM TO DISCOVER THE PLASTIC STRUCTURE, RETAINING THE "FLOATING"PIN THAT HOLDS THE HEADREST IN PLACE, WAS COMPLETELY CRACKED ALLOWING THE HEADREST TO MOVE TO ITS MOST FORWARD "DEPLOYED"POSITION. THE JEEP WAS STATIONARY ON A CITY STREET PARKED OVERNIGHT, NO COLLISION OCCURRED, AND THERE WERE NO OCCUPANTS AT THE TIME OF MALFUNCTION.
Air bags, Dec 23, 2019
THE DRIVER HEADREST DEPLOYED WITHOUT BEING IN A COLLISION AND WILL NOT GO BACK TO ITS ORIGINAL POSITION. THE VEHICLE WAS NOT IN MOTION WHEN THIS OCCURRED.
Power train, Dec 23, 2019
DEFECTIVE TRANSFER CASE GEAR MOTOR AND TRANSFER CASE CONTROL MODULE. THIS CAUSES VEHICLE LURCHING WHILE AT SLOW SPEEDS I.E. IN A PARKING LOT IN DRIVE OR REVERSE DRIVING STRAIGHT BUT WORSE WHEN TURNING. ALSO CAUSED LOSS OF ABS, TRACTION CONTROL AND FORWARD COLLISION WARNING SYSTEMS.
Seats, Dec 22, 2019
THE PASSENGER SIDE HEADREST HAS DEPLOYED ON ITS OWN AND IS BROKEN. IT IS UNABLE TO BE RESET. I CAN PROVIDE PICTURES IF WANTED OR NEEDED. PLEASE FEEL FREE TO CONTACT AT [XXX]. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR
Steering, Dec 21, 2019
I WAS DRIVING ON ROADWAY AT ABOUT 40-45 MPH. I TRIED TO TURN INTO WAWA PARKING LOT. WHEN TURNING INTO PARKING LOT, NOTICED STEERING WAS VERY DIFFICULT. I STOPPED IN PARKING LOT BUT COULDNT TURN INTO PARKING SPACE. TRUCK DRIVES BUT IS NEARLY IMPOSSIBLE TO STEER UNDER SLOW DRIVING(UNDER 40 MILES PER HOUR). ONCE GOING OVER 40 MPH, TRUCK IS A LITTLE EASIER TO STEER BUT NOT ANYWHERE NEAR HOW IT WAS PRIOR TO STEERING FAILURE.
Engine, Dec 20, 2019
MY CHECK ENGINE LIGHT CAME ON AND UPON RUNNING A DIAGNOSTIC THERE IS A PROBLEM WITH THE LEFT CYLINDER HEAD VALVE AND IT NEEDS TO BE REPLACED. I TRIED TO ORDER THE PART FROM JEEP AND GET THE CAR REPAIRED AT MY LOCAL MECHANIC. MY WARRANTY HAD ENDED 5 MONTHS PRIOR AND MY CAR HAD 105,000 MILES SO I HAD TO PAY TO GET THIS FIXED. JEEP COULD NOT PROVIDE THE PART BECAUSE THEY WERE OUT OF STOCK. THEY HAD BEEN OUT OF STOCK FOR FOUR MONTHS AND PUT ME ON A WAITING LIST OF 6-8 MONTHS. THEY ALSO ADVISED NOT TO DRIVE THE CAR DUE TO THE SEVERITY OF THE ISSUE. THEY ALSO INFORMED ME THAT THIS IS A NATIONWIDE EPIDEMIC AND THE SPECIFIC PART NEEDED IS ON BACK ORDER FOR OVER 4,000 PEOPLE. THEY SYMPATHIZED WITH THE STRAIN THIS PUTS ON THEIR CUSTOMERS BUT WE HAVE NO OPTION BUT TO WAIT FOR THE PART TO BE AVAILABLE. THIS ISSUE HAS NOT YET BEEN RESOLVED AS A RECALL. I AM AT A LOSS BECAUSE I CANNOT USE THE CAR, YET I NEED TO HAVE TRANSPORTATION TO WORK, AT THE LEAST. I HAVE YET TO COME TO A REASONABLE SOLUTION OF WHAT TO DO FOR THE NEXT 6-8 MONTHS WITHOUT AN OPERABLE CAR. FINANCIALLY THIS IS A HUGE SETBACK AND JEEP IS NOT TAKING RESPONSIBILITY FOR THIS ISSUE. ASIDE FROM THE EXTREME INCONVENIENCE, THIS IS ALSO A VERY EXPENSIVE REPAIR THAT SHOULD NOT LAND IN THE HANDS OF OVER 4,000 JEEP CUSTOMERS, BUT THE COMPANY WHO IS RESPONSIBLE FOR PROVIDING AND MAINTAINING SAFE VEHICLES. THIS IS NOT ONLY AN ISSUE FOR 2014 JEEP BUT IT HAS BEEN DOCUMENTED STARTING WITH 2011-2015 JEEP GRAND CHEROKEES.
Fuel/propulsion system, Dec 19, 2019
VEHICLE WAS BEING REFUELED, ( FUEL LEVEL WAS APPROX 1/3 FULL AND WAS BEING COMPLETELY FILLED). VEHICLE WOULD NOT START AFTER FUELING AND WAS TOWED TO A NEARBY MECHANIC FOR DIAGNOSIS AND REPAIR. PROBLEM WAS DIAGNOSED AS A FUEL PUMP FAILURE. UPON REMOVAL OF FUEL PUMP FROM GAS TANK, AND REPLACEMENT, VEHICLE AGAIN OPERATED NORMALLY. AN EXAMINATION OF THE FAILED FUEL PUMP REVEALED THAT THE FUEL PUMP ELECTRICAL HARNESS CONNECTION HAD OVERHEATED AND MELTED - CERTAINLY A VERY DANGEROUS CONDITION FOR A COMPONENT THAT RESIDES IN THE GAS TANK.