2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Engine, Feb 18, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE ENGINE WARNING LIGHT ILLUMINATED AS THE ENGINE HAD OVERHEATED. THE CONTACT STATED THAT THE FAILURE WAS A RESULT OF THE OIL COOLER BEING MADE OF PLASTIC. THE CONTACT STATED THAT THE SEALS FRACTURED AND CAUSED AN OIL AND COOLANT LEAK. THE VEHICLE WAS TAKEN TO AN INDEPENDENT MECHANIC WHERE THE VEHICLE WAS REPAIRED. THE MANUFACTURER WAS CONTACTED AND INFORMED OF THE FAILURE. THE APPROXIMATE FAILURE MILEAGE WAS 57,306. THE VIN WAS NOT AVAILABLE.
Seat belts, Feb 15, 2020
DRIVERS SEATBELT AND MIDDLE BACK SEAT WONT RETRACT.
Service brakes, Feb 15, 2020
THE JEEP RANDOMLY WON'T START AND BRAKE PEDAL IS FIRM THIS STRANDED ME 6 TIMES AND DEALER CAN'T FIGURE OUT BECAUSE NOTHING DISPLAYS AND THEN IT WORKS I HAVE HEARD SENSORS AND BRAKE BOOSTERS BUT NEITHER ARE ON RECALLS
Other or unspecified, Engine, Fuel/propulsion system, Feb 14, 2020
VEHICLE OVERHEATED AND SPEWED ALL COOLANT. SEVERAL DEALER VISITS, REPLACED EGR, MANIFOLD, CYLINDER HEADS, HOSES, THERMOSTAT ETC. ONE OCCASION FUEL WAS DRIPPING INTO THE ENGINE COMPARTMENT AFTER REPAIR AND THE ENGINE COMPARTMENT WAS SMOKING. ANOTHER OCCASION THE MANIFOLD WAS SMOKING. IT'S ONLY A MATTER OF TIME BEFORE ONE CATCHES FIRE. THESE ARE SUVS USED TO HAUL FAMILIES.
Other or unspecified, Engine, Fuel/propulsion system, Feb 14, 2020
VEHICLE OVERHEATED - MANIFOLD / EGR HAD TO BE REPLACED DUE TO SEVERE SOOT BUILD UP. ENGINE COMPARTMENT WAS SMOKING AND COOLANT EMPTY WHEN VEHICLE OVERHEATED. VEHICLE IS A FIRE RISK.*DT*JB
Service brakes, Feb 13, 2020
TL* THE CONTACT'S WIFE OWNS A 2014 JEEP GRAND CHEROKEE. THE VEHICLE FAILED TO STOP WHEN THE BRAKE PEDAL WAS DEPRESSED. THE VEHICLE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOOR NO CONSEQUENCE. THE VEHICLE EVENTUALLY STOPPED THE CONTACT'S WIFE WAS TRAVELING APPROXIMATELY 25 MPH, WHEN ATTEMPTED TO STOP, THE BRAKE PEDAL TRAVELED ALL THE WAY DOWN TO THE FLOOR. NO WARNING INDICATORS ILLUMINATED. THE VEHICLE WAS NOT TAKEN TO THE DEALER OR AN INDEPENDENT MECHANIC FOR A DIAGNOSTIC. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE APPROXIMATE FAILURE MILEAGE WAS 61,000.
Seats, Feb 12, 2020
THE SEAT HEAD REST OF MY 2014 JEEP BURST OPEN BY ITSELF, THIS COULD HAVE CAUSED GREAT HARM TO MY HEAD.
Exterior lighting, Seats, Visibility/wiper, Feb 11, 2020
FCA UCONNECT SENDING FORCED UPDATES TO CERTAIN VEHICLES WITH UCONNECT SYSTEMS ONBOARD (SATELLITE SIGNAL SENT DIRECTLY TO VEHICLE). A KNOWN ISSUE BY FCA, IS THAT THE FORCED UPDATE FAILS DURING THE UPDATE RENDERING CERTAIN FEATURES USELESS. IN MY ENCOUNTER THE SYSTEM UPDATE FAILED AND MOST ELECTRONIC SYSTEMS WERE NOT FUNCTIONAL SUCH AS DEFROSTER, CONTROL OF THE POWER SEATS, THE VEHICLES LIGHTING SYSTEMS AMONG OTHER SYSTEMS. THIS IS DANGEROUS AND FCA IS AWARE OF THIS FAILURE YET THEY HAVE FAILED TO NOTIFY CONSUMERS OF SUCH FAILURE AND HOW IT COULD ADVERSELY EFFECT THEIR CONTROL AND ACCESS TO FUNCTION OF THE MOTOR VEHICLE WHILE IN OPERATION.
Air bags, Seats, Feb 10, 2020
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT UPON ENTERING THE VEHICLE, THE CONTACT BECAME AWARE THAT THE PASSENGER'S SIDE FRONTAL HEADREST AIR BAG DEPLOYED INDEPENDENTLY. THE VEHICLE WAS TAKEN TO MCGRATH CHRYSLER JEEP DODGE RAM,4610 CENTER POINT RD NE, CEDAR RAPIDS, IA 52402, BUT NOT DIAGNOSED. THE TECHNICIAN STATED THAT THE HEADREST OPERATED AS NEEDED AND A DEFECT WAS NOT FOUND. THE MANUFACTURER WAS NOT NOTIFIED OF THE FAILURE. THE FAILURE MILEAGE WAS 113,000.
Other or unspecified, Feb 4, 2020
WARNING LIGHT OF SERVICE SHIFTER. DEALERSHIP STATES NO FIX FOR THIS
Seats, Feb 4, 2020
I WAS SITTING IN MY FRONT PASSENGER SEAT, CAR OFF, IN PARK, AND THE HEADREST DEPLOYED. THERE WAS NO COLLISION OR MOVEMENT OR ANY KIND.
Other or unspecified, Feb 4, 2020, fire
MY 2014 DIESEL GRAND CHEROKEE HAS HAD EMISSIONS FOR THE PAST 3+ YEARS. ON 12/9/19 THEY CHANGED THE PARTICULATE FILTER AND RIGHT AFTER THAT THERE WAS EXHAUST SMELLS COMING THROUGH THE VENTS. THE DEALERSHIP ATTEMPTED TO FIX THIS SMELL IN LATE DECEMBER AND THEN AGAIN IN JANUARY. THEY FOUND A CRACKED VALVE COVER ON 1/10/20 AND FIXED THAT. I WAS THEN DRIVING THE CAR ON 1/12/20 AND IT STARTED ON FIRE AND WAS DESTROYED. CHRYSLER INVESTIGATED THE CRASH AND DETERMINED THAT IT WAS NOT A MANUFACTURING PROBLEM
Seats, Feb 4, 2020
WAS DRIVING ABOUT 3 MPH AND HEAD REST ON DRIVERS SIDE EXPLODED, THE HEAD REST POPPED OUT AND SOUNDED LIKE A GUN GOING OFF IN MY VEHICLE. IT EXPLODED FORWARD AT A HIGH RATE OF SPEED AND WAS TERRIFYING
Power train, Feb 3, 2020
WE STARTED OUR VACATION DRIVE TO FLORIDA JUNE 9, 2019 WHEN WE GOT TO FLORIDA JUNE 11, 2019 WE GOT A MESSAGE THAT POPPED UP ON OUR VEHICLE THAT SAID SERVICE SHIFTER. WE WERE REALLY UPSET BECAUSE WE JUST BOUGHT THE VEHICLE ON JUNE 6, 2019. THE DEALERSHIP WANTS US TO PAY A $250 DEDUCTIBLE FOR THE ISSUES WE ARE HAVING WITH IT. THIS SHOULD BE COVERED UNDER OUR WARRANTY.
Air bags, Other or unspecified, Feb 3, 2020
THE DRIVER HEADREST AIRBAG RANDOMLY DEPLOYED WITHOUT INCIDENT . THE VEHICLE WAS STATIONARY. BROUGHT TO DEALERSHIP AND WAS INFORMED THIS WAS NOT COVERED UNDER 100K WARRANTY. FELT THIS WAS CONCERNING AS POTENTIAL OTHER HEADREST AIRBAG MAY DEPLOY. ADDITIONALLY ASKED ABOUT THE LEATHER PULLING UP OFF THE DASHBOARD BUT INFORMED THIS ALSO WAS NOT COVERED.
Power train, Engine, Jan 30, 2020
I WAS CHANGING OUT MY BRAKE PADS, A FAIRLY COMMON PROCEDURE, WHEN I NOTICED THERE WAS OIL DRIPPING FROM MY CHASSIS SHIELD I HAVE. TURNS OUT I HAVE A PROBLEM WITH THE ENGINE OIL FILTER/OIL COOLER ASSEMBLY. APPARENTLY, YOU HAVE RECEIVED COMPLAINTS IN THE PAST FOR THIS ISSUE. FROM WHAT I HAVE READ ONLINE, THIS IS A VERY COMMON PROBLEM THAT IS AFFECTING THE MAJORITY OF CHRYSLER'S MAKE AND MODELS OF VEHICLES THAT USE THIS ASSEMBLY. THIS IS NOT CONFINED TO JEEP VEHICLES ONLY. THE ASSEMBLY ITSELF IS MADE OUT OF PLASTIC AND IS SEATED RIGHT ON TOP OF THE ENGINE BLOCK. THE SEAL IS KEPT BY 3 OR 4 O-RINGS THAT WARP WHEN EXPOSED TO THE HEAT OF THE ENGINE AND THEN LEAK OIL INTO THE EXTERIOR VALLEY THAT IS CREATED BY THE PISTON CAVITIES. THIS IS A BIG RISK OF ENGINE OIL FLAME UP AND TOTAL DESTRUCTION OF THE ENGINE. FROM WHAT I HAVE READ, THE VALLEY IN THE ENGINE CAN HOLD ONTO ABOUT 2 QUARTS OF OIL BEFORE IT STARTS TO LEAK AND IS NOTICEABLE. THIS IS A DANGER FOR DRIVERS THAT DON'T KNOW THEY ARE RUNNING LOW ON OIL AND THEIR ENGINES COULD SEIZE UP AS A RESULT. NOW I KNOW WHY MY CAR HAD JUST SHY OF 5 QUARTS OF OIL IN IT WHEN I CHANGED THE OIL AND MY CAR HOLDS 6 QUARTS TO JUST BE IN THE SAFE ZONE ON MY DIPSTICK. I ASK YOU TO PLEASE LAUNCH AN INVESTIGATION ON THE SUBSTANDARD DESIGN OF THIS PART. I HAVE INCLUDED THE WEBSITES I HAVE BEEN READING ABOUT THIS BELOW: HTTPS://WWW.JEEPCHEROKEECLUB.COM/THREADS/OIL-FILTER-HOUSING-LEAK.237208/ HTTPS://DODGEFORUM.COM/FORUM/JEEPS/374968-SERIOUS-OIL-LEAK-ISSUE-2014-3-6L-3-2L-PENTASTAR.HTML HTTP://WWW.CARPROBLEMZOO.COM/JEEP/GRANDCHEROKEE/ENGINE-OIL-LEAKING-PROBLEMS.PHP
Engine, Jan 30, 2020
NOTICED VEHICLE AT 79 000 MI TO BE LOW OF OIL PRIOR TO SCHEDULED OIL CHANGE. INSPECTED VEHICLE FOR LEAKS BUT COULD NOT FIND ANY NOTICABLE ISSUES. CHANGED OIL AND FILTER AS SCHEDULED DURING THIS TIME. AT 89,000 MI , THE SAME ISSUE OCCURRED AND UPON FURTHER INSPECTION, A NOTICABLE POOL OF OIL WAS FOUND TO BE POOLING ON TOP SIDE OF ENGINE BLOCK NEAR OIL FILTER/ OIL COOLER. THE ENGINE BLOCK IS V SHAPED AND RECESSED WHICH ALLOWS OIL TO POOL WITHOUT DRIPPING TO GROUND. VEHICLE WAS TAKEN TO DEALERSHIP AND WAS DIAGNOSED AS A LEAKING OIL COOLER, WITH A QUOTE OF OVER $1000 TO FIX. DEALER ACKNOWLEDGED THE ISSUE IS A KNOWN PROBLEM, BUT AFTER A CALL WITH FCA AMERICA, THEY ARE NOT WILLING TO REPAIR UNDER WARRANTY AS VEHICLE IS OVER THE 5 YEAR LIMIT, ALTHOUGH IT IS UNDER THE 100K . ( 89000 CURRENTLY) ISSUE IS A MAJOR MECHANICAL DEFECT, AND ALSO PRESENTS SAFETY ISSUES WITH POOLS OF OIL STANDING ON TOP OF BLOCK DURING NORMAL OPERATION WHICH COULD LEAD TO FIRE UNDER EXTREME TEMPERATURES.
Fuel/propulsion system, Jan 27, 2020
I OWN THIS VEHICLE FOR OVER 5 YEARS, AND MY WIFE JUST DOESN'T WANT TO DRIVE IT WITH THE KIDS BECAUSE OF THE STRONG SMELL OF DIESEL AND DIESEL EXHAUST FLUID INSIDE THE CABIN IT'S JUST MAKE YOU WANT TO TROW UP AND GIVES YOU HEADACHES
Seats, Jan 27, 2020
I WAS DRIVING AROUND 65 MPH ON A HIGHWAY WHEN THE ACTIVE HEADREST POPPED OUT FORCEFULLY, HITTING ME IN THE BACK OF THE HEAD. IT WAS ENOUGH TO CAUSE ME TO VEER INTO A NEIGHBORING LANE, BUT FORTUNATELY I REGAINED CONTROL OF THE VEHICLE. THERE ARE SO MANY REPORTS OF THIS HAPPENING TO OTHER DRIVERS, AND IT IS ONLY A MATTER OF TIME UNTIL IT CAUSES AN ACCIDENT. TO BE CLEAR, I DID NOT HIT A POTHOLE OR ANYTHING ON THE ROAD'THE HEADREST JUST POPPED OUT FOR NO APPARENT REASON. I INSPECTED THE HEADREST LATER AND FOUND THAT THE PIN THAT HOLDS THE HEADREST IN PLACE HAD SNAPPED IN HALF. THIS HAPPENED LAST YEAR ON A 2014 MODEL JEEP GRAND CHEROKEE.
Seats, Jan 27, 2020
WHILE DRIVING STRAIGHT ON THE HIGHWAY, THE DRIVER'S SEAT HEADREST ACTIVE HEADREST DEPLOYED. THERE WAS NO COLLISION, NO OBVIOUS REASON FOR THE HEADREST TO DEPLOY. IT APPEARS THAT A PLASTIC PIECE HAS BROKEN. I CAN MOVE THE HEADREST BACK INTO PLACE, BUT IT DOES NOT LOCK BACK IN PLACE.
Power train, Jan 27, 2020
THE WEEK I BOUGHT THE VEHICLE, A MESSAGE POPS UP SAYING 'SERVICE SHIFTER' AND WHEN MY VEHICLE IS IN PARK IT DOESN'T SHIFT INTO DRIVE SOMETIMES. I HAD TO TURN MY VEHICLE OFF AND TURN IT BACK ON IN ORDER FOR MY CAR TO GO INTO DRIVE, WHILE SITTING IN LINE AT A CAR WASH. WHEN I HOOK A COMPUTER UP TO MY CAR THERE IS NO CODES THAT POP UP, MY GEAR NUMBERS ON THE SCREEN STAY WHITE, THEY NEVER TURN RED. THE 'SERVICE SHIFTER' IS ON THE WHOLE TIME MY VEHICLE IS RUNNING AND STAYS ON THE DASH WHEN I TURN IT OFF.
Seats, Jan 26, 2020
HEADREST ON DRIVER SEAT POPPED OUT WHILE IN THE GARAGE. 2014 JEEP GRAND CHEROKEE OVERLAND 2WD 5.7L
Other or unspecified, Jan 25, 2020
DRIVER SEAT HEADREST POPPED OFF WHILE DRIVING, ALMOST CAUSING AN ACCIDENT. GOT HEADACHE FOR 2 HOURS AFTER THAT. THOUGHT, I HAD A REAR COLLISION, THE WAY IT FELT.
Seats, Jan 23, 2020
I HAD JUST PARKED MY JEEP AND REACHED IN THE BACK SEAT TO GRAB SOMETHING WHEN MY HEADREST POPPED OPEN AND SMACKED ME IN THE SIDE OF MY HEAD. DIDNT FEEL GREAT AND I CANT GET IT CLOSE BACK UP. HEARD OTHER PEOPLE HAVE HAD THIS PROBLEM, HOPEFULLY THEY RECALL THIS SOON. LOVE MY JEEP.
Seats, Jan 22, 2020
THE HEADREST ON MY FRONTPASSANGER SEAT DEPLOYED WHILE THE CAR WAS PARKED. MY HUSBAND AND I WERE GETTING OUT TO GO INTO A RESTARAUNT AND IT POPPED FORWARD/OPEN