2014 Jeep Grand Cherokee
Problems, recalls and owner-reported issues
Electrical system is the leading concern among 2,376 owner complaints filed for this model year. This is the highest complaint count among 26 Grand Cherokee model years with reports.
Of the 2014 reports, 151 involved a crash and 40 involved a fire. 139 people were injured.
What owners report most often
Recalls and investigations
Engine and engine coolingJun 8, 2023
Chrysler (FCA US, LLC) is recalling certain 2014-2019 Ram 1500 and 2014-2020 Jeep Grand Cherokee vehicles equipped with 3.0L Diesel engines. The crankshaft position sensor tone wheel may delaminate, causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
Dealers will update the powertrain control module software to maintain vehicle propulsion, free of charge. Interim notification letters, notifying owners of the safety risk, were mailed August 3, 2023. Some owner notification letters were mailed October 31, 2023. The remaining owner notification letters will be mailed at a future date, anticipated July 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLC's number for this recall is 66A. This recall is an expansion of recall 20V-475.
Campaign 23V411000 on NHTSA.gov
Fuel system, diesel, delivery, fuel pumpJun 9, 2022
Chrysler (FCA US, LLC) is recalling certain 2014-2020 Jeep Grand Cherokee, and 2014-2019 Ram 1500 vehicles equipped with 3.0L diesel engines. A high pressure fuel pump (HPFP) failure may introduce internal debris into the fuel system, potentially resulting in fuel starvation.
Fuel starvation may result in an unexpected loss of drive power, increasing the risk of a crash.
Dealers will replace the HPFP, and inspect and replace, if necessary, additional fuel system components, free of charge. Interim notification letters informing owners of the safety risk were mailed July 21, 2022. Owner notification letters for were mailed for Jeep Grand Cherokee owners starting January 11, 2024. Owner notification letters for Ram 1500 owners were mailed March 7, 2024. Owners may contact FCA US, LLC customer service at 1-800-853-1403. FCA US, LLS's number for this recall is Z46.
Campaign 22V406000 on NHTSA.gov
Engine and engine cooling, exhaust system, emission control, gas recirculation valve (egr valve)Nov 12, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2019 Jeep Grand Cherokee vehicles equipped with the 3.0L EcoDiesel engines. The Exhaust Gas Recirculation (EGR) cooler may crack and allow pre-heated vaporized coolant to enter the EGR system. This mixture may combust inside the intake manifold.
Combustion in the intake manifold can increase the risk of a fire.
FCA US LLC will notify owners, and dealers will replace the EGR cooler, free of charge. Dealers will also inspect and, as necessary, replace the intake manifold. Parts are not currently available. Owners were mailed an interim notification on December 21, 2021. A second notification will be mailed when parts are available, currently expected to be around March 11, 2021. The recall began March 11, 2021. Owners may contact FCA US LLC customer service at 1-800-853-1403. FCA US LLC's number for this recall is W79.
Campaign 20V699000 on NHTSA.gov
Engine and engine cooling, engine, dieselAug 13, 2020
Chrysler (FCA US LLC) is recalling certain 2014-2018 Ram 1500 and 2014-2016 Jeep Grand Cherokee vehicles equipped with 3.0L diesel engines. The crankshaft position sensor tone wheel may delaminate causing the engine to lose its ability to synchronize the fuel injector pulses and cam shaft timing, possibly resulting in an engine stall.
An engine stall can increase the risk of a crash.
FCA US will notify owners, and dealers will update the powertrain control module software to maintain vehicle propulsion by reading the camshaft position signal in the event that the crankshaft position signal is lost, free of charge. Owner notification letters were mailed on May 13, 2021. Owners may contact FCA US customer service at 1-800-853-2002. FCA US's number for this recall is W58.
Campaign 20V475000 on NHTSA.gov
Electrical system, wiringMay 17, 2018
Chrysler (FCA US LLC) is recalling certain 2014-2018 Dodge Journey, Charger and Durango, RAM 2500, 3500, 3500 Cab Chassis (more than 10,000lb), 4500 Cab Chassis and 5500 Cab Chassis, Jeep Cherokee and Grand Cherokee and Chrysler 300, 2014-2019 RAM 1500, 2015-2018 Dodge Challenger, 2015-2017 Chrysler 200, 2016-2018 RAM 3500 Cab Chassis (less than 10,000 lb), 2017-2018 Chrysler Pacifica and 2018 Jeep Wrangler vehicles. These vehicles are being recalled to address a defect that could prevent the cruise control system from disengaging. If, when using cruise control, there is a short circuit within the vehicle's wiring, the driver may not be able to shut off the cruise control either by depressing the brake pedal or manually turning the system off once it has been engaged, resulting in either the vehicle maintaining its current speed or possibly accelerating.
If the vehicle maintains its speed or accelerates despite attempts to deactivate the cruise control, there would be an increased risk of a crash.
Chrysler will notify owners, and dealers will inspect the software, and perform a software flash on the engine or powertrain control module, free of charge. The recall began June 4, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Note: Owners are advised to stop using cruise control until the software update has been performed. In the event that cruise control cannot be disengaged while driving, owners should firmly and steadily apply the brakes and shift the transmission to neutral, placing the vehicle in park once it has stopped.
Campaign 18V332000 on NHTSA.gov
Electrical system, alternator/generator/regulatorNov 21, 2017
Chrysler (FCA US LLC) is recalling certain 2014 Dodge Challenger, Charger, Durango, Chrysler 300, and Jeep Grand Cherokee vehicles equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler will notify owners, and dealers will replace the alternator, free of charge. The recall began December 15, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T75.
Campaign 17V741000 on NHTSA.gov
Engine and engine cooling, engine, gasoline, turbo/superchargerOct 19, 2017
Accessible Technologies, Inc. (ATI) is recalling certain ProCharger Superchargers, model numbers AB037A-100, AB037A-100P, and A037A-100B, sold for installation on 2012-2017 Jeep Grand Cherokee SRT8 and SRT vehicles. The supercharger mounting bracket may contact and damage the ABS line, possibly resulting in a brake fluid leak.
A brake fluid leak may lengthen the distance needed to stop the vehicle, increasing the risk of a crash.
ATI will notify owners and will replace the supercharger brackets, free of charge. The recall began on December 12, 2017. Owners may contact ATI customer service at 1-913-338-2886.
Campaign 17E061000 on NHTSA.gov
Service brakesSep 18, 2017
Chrysler (FCA US LLC) is recalling certain 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles. The affected vehicles had brake booster shields installed under a previous campaign to prevent water from entering the brake booster and limiting braking ability. This recall is to verify that the brake booster shield installation was performed properly.
If the brake booster shield was not installed properly, the vehicle's braking ability may be reduced, increasing the risk of a crash.
Chrysler will notify owners, and dealers will inspect the brake booster shield, correcting the installation as necessary, free of charge. The recall began November10, 2017. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T59.
Campaign 17V572000 on NHTSA.gov
Electrical system, alternator/generator/regulatorJul 10, 2017
Chrysler (FCA US LLC) is recalling certain model year 2011-2014 Dodge Challenger, Dodge Charger, Chrysler 300, Dodge Durango, and 2012-2014 Jeep Grand Cherokee vehicles. The affected vehicles have electro-hydraulic power steering (EHPS) and are equipped with a 5.7L or a 3.6L engine and a 160, 180 or 220 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash. There is also the possibility that the alternator may short circuit, increasing the risk of a fire.
Chrysler will notify owners, and dealers will inspect the alternator and depending on the part number, will replace the alternator, if necessary, free of charge. The recall began February 12, 2018. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is T36.
Campaign 17V435000 on NHTSA.gov
Power train, automatic transmission, control module (tcm/pcm/tecm)Apr 25, 2016
Chrysler (FCA US LLC) is recalling certain model year 2012-2014 Dodge Charger and Chrysler 300 vehicles manufactured February 15, 2011, to November 27, 2014, and 2014-2015 Jeep Grand Cherokee vehicles manufactured July 16, 2012, to December 22, 2015. The affected vehicles, equipped with an eight-speed automatic transmission and a monostable gear selector, may not adequately warn the driver when driver's door is opened and the vehicle is not in PARK, allowing them to exit the vehicle while the vehicle is still in gear.
Drivers thinking that their vehicle's transmission is in the PARK position may be struck by the vehicle and injured if they attempt to get out of the vehicle while the engine is running and the parking brake is not engaged.
Chrysler will notify owners, and dealers will update the vehicle software to mitigate the risk of vehicle rollaway, free of charge. The recall began on June 24, 2016. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is S27. Note: On October 19, 2016 Chrysler identified some previously repaired vehicles did not receive the complete software updates. Chrysler will renotify the affected owners, and dealers will update the software again.
Campaign 16V240000 on NHTSA.gov
Equipment, electrical, radio/tape deck/cd etc.Jul 23, 2015
Chrysler (FCA US LLC) is recalling certain model year 2013-2015 Ram 1500, 2500, 3500, 4500, and 5500, 2015 Chrysler 200, Chrysler 300, Dodge Charger, and Dodge Challenger, 2014-2015 Jeep Grand Cherokee, Cherokee, and Dodge Durango, and 2013-2015 Dodge Viper vehicles. The affected vehicles are equipped with radios that have software vulnerabilities that can allow third-party access to certain networked vehicle control systems.
Exploitation of the software vulnerability may result in unauthorized remote modification and control of certain vehicle systems, increasing the risk of a crash.
Chrysler will notify and mail affected owners a USB drive that includes a software update that eliminates the vulnerability, free of charge. Optionally, owners may download the update to their own USB drive from http://www.driveuconnect.com/software-update/ or take their vehicle to a Chrysler dealer for immediate installation. In an effort to mitigate the effects of this security vulnerability, Chrysler has had the wireless service provider close the open cellular connection to the vehicle that provided unauthorized access to the vehicle network. This measure may not have been implemented on all vehicles and does not address access by other means that will be remedied by the software update. The recall began on August 25, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is R40.
Campaign 15V461000 on NHTSA.gov
Seat beltsOct 14, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured June 2, 2013, to June 28, 2014, and 2014 Jeep Grand Cherokee vehicles manufactured October 30, 2012, to April 30, 2014. Due to a fault within the Occupant Restraint Control (OCR) module, the frontal air bags, seat belt pretensioners, and side air bags may be disabled. The malfunction indicator light MIL should illuminate to initially warn drivers of a failure.
If the frontal air bags, seat belt pretensioners, and side air bags are disabled, there is an increased risk of injury to the vehicle occupants in the event of a vehicle crash that necessitates use of the passive restraint system.
Chrysler will notify owners, and dealers will replace the ORC module, free of charge. The recall began on April 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P67.
Campaign 14V643000 on NHTSA.gov
Electronic stability control (ESC)Oct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango, and Jeep Grand Cherokee vehicles manufactured October 3, 2013, to April 11, 2014. Due to an issue with the software for the Steering Column Control Module (SCCM), the Electronic Stability Control (ESC) may be disabled.
If the ESC is disabled during certain driving situations, the driver may not be able to adequately control the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the SCCM software, free of charge. The recall began on November 24, 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P64.
Campaign 14V636000 on NHTSA.gov
Electrical system, alternator/generator/regulatorOct 8, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Chrysler 300, Dodge Charger, Challenger, and Durango; and 2012-2014 Jeep Grand Cherokee vehicles manufactured April 22, 2010, to January 2, 2014, and equipped with a 3.6L engine and a 160 amp alternator. In the affected vehicles, the alternator may suddenly fail.
If the alternator fails, the vehicle may stall without warning, increasing the risk of a crash.
Chrysler has notified owners, and dealers will replace the alternator, free of charge. The recall began on February 27, 2015. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P60.
Campaign 14V634000 on NHTSA.gov
Electrical system, wiringJul 2, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Dodge Durango and Jeep Grand Cherokee vehicles manufactured January 5, 2010, through December 11, 2013. In the affected vehicles, the wiring for the vanity lamp in the sun visor may short circuit, after a service repair is performed.
If the vanity lamp wiring shorts, there is an increased risk of fire.
Chrysler will notify owners, and dealers will inspect and repair any damaged wiring, and install a new sun visor that properly routes the wire, free of charge. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P36.
Campaign 14V391000 on NHTSA.gov
Vehicle speed control, accelerator pedalJun 4, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2014 Dodge Durango vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee vehicles manufactured January 16, 2014 to April 8, 2014, Jeep Grand Cherokee SRT vehicles manufactured February 3, 2014 to April 8, 2014, and Jeep Cherokee vehicles manufactured March 6, 2014 to April 17, 2014. When the adaptive cruise control is engaged and the driver presses the accelerator pedal to increase the vehicle's speed more than the cruise control system would on its own, the vehicle may continue to accelerate briefly after the accelerator pedal is released.
The unintended continued acceleration may increase the risk of a crash.
Chrysler will notify owners, and dealers will re-flash the Driver Assistance System Module (DASM), free of charge. The recall began in June 2014. Owners may contact Chrysler customer service at 1-800-853-1403. Chrysler's number for this recall is P31.
Campaign 14V293000 on NHTSA.gov
Service brakesApr 1, 2014
Chrysler Group LLC (Chrysler) is recalling certain model year 2011-2014 Jeep Grand Cherokee and Dodge Durango vehicles manufactured from January 5, 2010, through September 8, 2013. The subject vehicles have a brake booster with a center shell that may corrode and allow water to get inside.
The water inside could freeze and limit the braking ability of the vehicle, increasing the risk of a crash.
Chrysler will notify owners, and dealers will add a water diverter shield to the booster after the booster has been tested to confirm it can hold an acceptable amount of vacuum pressure. If the booster inspection confirms an unacceptable loss of vacuum pressure, the booster will be replaced. Repairs will be made free of charge. The recall began on May 30, 2014. Owners may contact Chrysler at 1-800-853-1403. Chrysler's recall campaign number is P14.
Campaign 14V154000 on NHTSA.gov
Service brakes, hydraulic, antilock/traction control/electronic limited slip, control unit/moduleOct 17, 2013
Chrysler Group, LLC (Chrysler) is recalling certain model year 2014 Jeep Grand Cherokee vehicles manufactured January 8, 2013, through August 20, 2013. Due to a disruption of computer communications and loose alternator ground wires, the affected vehicles may experience random illumination of multiple instrument cluster warning lights, loss of cluster illumination and loss of anti-lock brake system (ABS) and electronic stability control (ESC) function. Because of these conditions, the vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 101, "Controls and Displays," and No. 126, "Electronic Stability Control Systems."
A loss of ABS and ESC function reduces the driver's ability to control the vehicle. Drivers would not be warned of brake system failures or any other failures which would be illuminated on the dashboard display. Either condition increases the risk of a crash.
Chrysler will notify owners, and dealers will update the ABS and instrument cluster module software and tighten the alternator ground wire, free of charge. The recall began on November 19, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N58.
Campaign 13V483000 on NHTSA.gov
Exterior lightingJul 2, 2013
Chrysler is recalling certain model year 2014, non-SRT trimmed, Grand Cherokee vehicles manufactured January 14, 2013, through March 20, 2013 equipped with premium headlamps. In the affected vehicles, when switching between daytime running lights and parking lights, electrical spikes may cause the parking lamps to turn off. Without properly functioning parking lamps these vehicles fail to conform to the requirements of Federal Motor Vehicle Safety Standard (FMVSS) No. 108, "Lamps, reflective devices, and associated equipment."
Without parking lamps, the vehicle may not be as visible to other vehicles, increasing the risk of a crash.
Chrysler will notify owners, and dealers will update the Central Body Controller software, free of charge. The recall BEGAN ON September 12, 2013. Owners may contact Chrysler at 1-800-247-9753. Chrysler's recall campaign number is N42.
Campaign 13V289000 on NHTSA.gov
Representative owner complaints
2,376 reports, newest first.
Seats, Mar 26, 2019
I WAS DRIVING NORMAL CITY STREET SPEED (APPROX. 40-45MPH) WHILE RUNNING SOME ERRANDS ON MARCH 23, 2019 WHEN ALL OF SUDDEN MY FRONT PASSENGER SEAT HEADREST SPRANG OPEN WITH A LOUD NOISE. THERE WAS NO ACCIDENT OR COLLISION TO PROMPT THE RELEASE OF THE HEADREST. WHEN RETURNING HOME, MY HUSBAND AND I TRIED TO PUT THE HEADREST BACK INTO PLACE WHEN WE NOTICED A PLASTIC BRACKET THAT WOULD HOLD THE PIN IN PLACE, AND THEREFORE LOCK THE HEADREST BACK INTO POSITION, WAS BROKEN. I CALLED MY LOCAL JEEP DEALERSHIP THAT FOLLOWING MONDAY TO INQUIRE ABOUT REPAIRING THE HEADREST. BECAUSE MY CAR IS OUTSIDE OF ITS WARRANTY, THE PARTS AND LABOR WOULD COST ME $1000. THE SERVICES SPEACIALIST AT THE DEALERSHIP THEN SUGGESTED TO ME THAT I SHOULD GET IN A LITTLE "FENDER BENDER" AND HAVE THE HEADREST REPAIRED UNDER MY INSURANCE COVERAGE (ALSO KNOWN AS INSURANCE FRAUD). I FIND IT APPALING THAT A FLAW IN THEIR DESIGN, WHICH COULD POTENTIALLY CAUSE AN ACCIDENT (IMAGINE IF MY DRIVER'S SIDE HEADREST ALL OF A SUDDEN DEPLOYS WHILE I'M DRIVING??), IS NOT BEING MANAGED BY THE CAR MAKER, AND INSTEAD, ACCEPTS THE MONEY FOR THE REPAIRS ANY WAY THEY CAN GET IT. I AM ABSOLUTELY DISGUSTED BY THIS INCIDENT, BUT GRATEFUL THAT NO ONE WAS SITTING IN THE PASSENGER SEAT WHEN THE HEADREST SNAPPED.
Other or unspecified, Mar 25, 2019
MY CAR IS A 2014 JEEP GRAND CHEROKEE LIMITED 3.6L. IT HAS HAD 9 RECALLS, COMPLETED. I HAD DASHBOARD ISSUES WHERE THERE WERE NO DISPLAYS OR LIGHTING. THE DEALER COULD NOT REPEAT THE ISSUE. THEY DID FINALLY AND REPAIR. THE GAS TANK HAD VENTILATION ISSUES AND WOULD NOT FILL BEYOND A HALF A TANK. I AM SUFFERING THE SAME ISSUE. THE RADIO AND GPS SYSTEM WENT TOTALLY OUT. JEEP REPLACED THE ENTIRE SYSTEM. THOUGH THE VEHICLE IS A 2014, I PURCHASED AND RECEIVED IT IN MAY 2013. MY MILEAGE IS ABOUT 79,000. AT THE COST OF $3000.00 I HAD PURCHASED THE MOPAR LIFETIME MAXICARE WARRANTY. I WAS TOLD THIS COVERED EVERYTHING FOR THE VEHICLE AS LONG AS I OWNED IT EXCEPT FOR WEAR/TEAR ITEMS. THE RADIO/GPS SYSTEM WAS DEEMED DEFECTIVE AND REPLACED BY JEEP IN MARCH 2018. AFTERWARDS, WHEN THE CAR IS DRIVEN THERE IS A DASHBOARD INTERNAL RATTLE/HUM THAT TOTALLY RESTRICTS ANY HEARING WHILE DRIVING ABOVE 40-50 MPH. I TOOK THE VEHICLE BACK FOR THIS PROBLEM. THE DEALERSHIP CHECKED THE CENTER CONSOLE SPEAKER AND STATED THEY COULD NOT REPRODUCE THE EVENT. IT IS SO LOUD IT DROWNS OUT ALL NOISES INSIDE AND OUT SUCH AS SIRENS. I HAVE JUST RECEIVED ANOTHER RECALL NOTICE. I ATTEMPTED TO MAKE THE APPT ON 3/10 THEY SCHEDULED ME FOR 4/3/19. I TOLD THEM THAT THE GAS TANK AGAIN WILL NOT TAKE MORE THAN 3-4 GALS OF GAS WHICH LEAVES ME WITH LESS THAN A HALF OF TANK, AND THAT THE RATTLE IS GETTING WORSE.THEY ASSURED ME THEY WOULD EXAMINE ALL THE ISSUES, BUT EVEN THOUGH I PURCHASED THE LIFETIME MAXICARE, I WILL HAVE TO PAY FOR THE RATTLE AND PROBABLY THE GAS TANK ISSUE (EVEN THOUGH THEY ARE FAMILIAR WITH THE GAS TANK ISSUE CAUSE BEING THEIR VENTING ISSUE OF THE TANK). I HAVE RESEARCHED THE DASHBOARD RATTLE ON-LINE AND FOUND NUMEROUS POSTS FROM JEEP OWNERS OF 2013-2016 VEHICLES WITH THE SAFETY ISSUE. ESPECIALLY IF IT IS SO EXTREME IT DULLS SIREN SOUNDS FROM EMERGENCY VEHICLES.
Engine, Mar 16, 2019
AT THE TIME WHEN THE MANUFACTURERS WARRANTY HAS JUST RUN - THE OIL FILTER ADAPTER BRACKET HAS STARTED LEAKING CAUSING OIL LOSS IN THE ENGINE. THIS WAS FOUND BY THE OIL SPOTS ON THE DRIVEWAY THAT WERE NEVER THERE BEFORE. I SEARCHED ONLINE AND FOUND TSB SB-10058301-5939 IN THE NHTSA WEB SITE. THE TSB TELLS THE MECHANIC TO USE A WOODEN DOWEL PUSHED DOWN ALONG THE FRONT OF THE ENGINE OIL FILTER INTO THE "VALLEY" AND WHEN IT IS PULLED OUT TO LOOK FOR OIL ON THE TIP. THIS IS EXACTLY WHAT I FOUND. THE OIL FINDS ITS WAY AROUND THE BLOCK AND ALONG THE TRANSMISSION AND DRIPS OFF THE SHIELD ONTO THE GROUND. THIS IS A VERY EXPENSIVE REPAIR AS THE PART ALONE IS RUMORED TO BE $799 PLUS THE LABOR. IT IS AN DESIGN FLAW IN THAT IT IS A PLASTIC PART WHERE PREVIOUSLY IT WAS A METAL PART - COST SAVINGS THAT CREATED A DEFECT. SO FAR -I HAVE NOT BEEN ABLE TO GET THE DEALER TO PAY FOR THE REPAIR. AND I CAN NOT AFFORD THE REPAIR ON MY OWN. THIS SHOULD BE A RECALL BECAUSE OF THE POSSIBILITY OF A FIRE WHEN THE OIL IS LAYING ON TOP OF A HOT ENGINE IS A PUDDLE.
Power train, Electrical system, Engine, Mar 16, 2019
JEEP RANDOMLY STALLS DRIVING ON FREEWAY AND/OR JERKS WHEN DOWNSHIFTING. VEHICLE ALSO DOWNSHIFTS HARD FROM 8TH TO 6TH GEAR, ALL OTHER GEAR SHIFTS ARE FINE. WHILE DRIVING AT 60 MPH VEHICLE STALLED WHEN ACCELERATING TO SPEED UP. VEHICLE ATTEMPTED TO DOWNSHIFT FROM 8TH GEAR WHEN STALL OCCURRED. ONCE VEHICLE WAS STOPPED IT STARTED BACK UP WITHOUT ISSUE TO DESTINATION. IT HAS CHUGGED 5 SEPARATE TIMES WHEN DOWNSHIFTING ON FREEWAY IN THE 7 WEEKS OF OWNING CAR, THIS TIME IT COMPLETELY DIED. NO CHECK ENGINE LIGHT OR OTHER INDICATIONS OF ENGINE/TRANSMISSION FAILURE. NO FAILURES RECORDED TO ONBOARD COMPUTER. GAS TANK 3/4, OUTSIDE TEMP 38, OIL TEMP 180, TRANSMISSION TEMP 140; NORMAL ACCESSORIES ON INCLUDING LIGHTS, RADIO, HEATER, SEAT WARMER LOW. ALL RECALLS UP TO DATE INCLUDING CAMPAIGN UC1.
Electrical system, Other or unspecified, Mar 15, 2019
SERVICE KEYLESS ENTRY. AFFECTING MANY JEEP GC MODELS. I WAS LEFT STRANDED.
Fuel/propulsion system, Mar 14, 2019
THERE IS A BUTTON ON THE INSIDE OF MY JEEP GRAND CHEROKEE TO OPEN THE FUEL DOOR AND EVERY TIME I HIT THIS BUTTON THE FUEL DOOR WOULD MAKE A SOUND LIKE IT WAS TRYING TO OPEN AND IT WOULDN'T. SO I WAS UNABLE TO PUT GAS IN MY CAR. I TOOK IT TO MY NEAREST DEALERSHIP AND THEY HAD TO REPLACE THE FUEL DOOR HOUSING. PARTS AND LABOR COST $448 WITH TAX AND IT WAS A 3 1/2 HOUR JOB TO DO BUT I HAD TO FIX THIS IN ORDER TO PUT FUEL INTO MY CAR.
Power train, Mar 12, 2019
WHEN DRIVING ON THE HIGHWAY AT 60 MPH THE VEHICLE MADE A POPPING SOUND AND SHIFTED INTO NEUTRAL. THERE WERE NO WARNING LIGHTS PRIOR TO THE INCIDENT. THE VEHICLE HAS 64,000 MILES AND SUFFERED COMPLETE TRANSMISSION FAILURE.
Seat belts, Mar 12, 2019
THE FRONT PASSENGER SEATBELT ALL OF A SUDDEN STARTED TO NOT RETRACT. IT CAME TO A POINT WHERE THE PASSENGER WOULD STRAP IN THE BELT AND THEY WOULD HAVE ENOUGH ROOM ON THEIR LAP FOR AN ADDITIONAL 2 PEOPLE IN ORDER FOR BELT TO FEEL SECURE. WHEN I FINALLY GOT IT TO RETRACT BACK IN, I COULDN'T GET IT OUT AGAIN. IN ORDER FOR A PASSENGER TO SIT COMFORTABLY WHILE WEARING THE BELT, THEY WOULD HAVE TO RECLINE THE SEAT ALL THE WAY BACK. I REACHED OUT TO 2 DIFFERENT JEEP DEALERS IN MY AREA AND RECEIVED A QUOTE FOR ABOUT $540.00 BEFORE TAXES. I WAS ALSO TOLD IF MY VEHICLE WAS UNDER 60,000 MILES, I COULD HAVE GOTTEN THE WORK DONE FOR FREE. MY LUCK RIGHT?! IT IS RIDICULOUS THAT I HAVE TO PAY ABOUT $600 FOR SOMETHING THAT IS AN APPARENT ISSUE FOR A LOT OF OTHER JEEP GC OWNERS. THERE SHOULD BE AN OPEN AND ACTIVE RECALL FOR THIS AS IT IS A SAFETY ISSUE! TO MAKE MATTER WORSE, MY DRIVER SEATBELT FEELS LIKE IT IS ALSO ON ITS WAY OUT BECAUSE IT IS SLOWING RETRACTING AFTER I TAKE IT OFF. I LOVE MY JEEP, HOWEVER, THE COMPANY NEEDS TO GET THEIR ACT TOGETHER AND REALIZE THAT THIS A SERIOUS ISSUE THAT CAN AND WILL RESULT IN SERIOUS INJURY OR DEATH DUE TO A FAULTY SEATBELT RETRACTOR THAT SHOULD BE BROKEN AFTER 5 YEARS!!!!!
Power train, Engine, Fuel/propulsion system, Mar 9, 2019
TWO OCCURRENCES OF CATASTROPHIC ENGINE FAILURE LEAVING ME STRANDED ON HIGHWAY FEARING FOR MY LIFE. FIRST EVENT DEALER HAD JEEP FOR 5 MONTHS TO "REPLACE MOTOR" I HAD TO CONTACT THEM SEVERAL TIMES AFTER GETTING IT BACK TO OBTAIN DOCUMENTATION AND WAS TOLD ORIGINAL WARRANTY OF 100K MILES WOULD BE RENEWED. RECENT SECOND OCCURRENCE AT 60K MILES ON NEW MOTOR DEALERSHIP HAS NOW HAD VEHICLE FOR OVER 2 MONTHS. NOW TRYING TO CHARGE ME FOR HIGH PRESSURE DIESEL PUMP THEY REPLACED, CAR STILL NOT RUNNING. PLAN TO REPLACE ALL VALVES, WILL IT RUN? INITIALLY IT HAD SHOWN SO MANY CODES THEY COULDN'T DETERMINE WHY THE CAR FAILED. NHTSA HAS OVER 130 COMPLAINTS ON THIS MOTOR. JEEP FIAT CHRYSLER AWAITING GOVT. TO SIGN OFF ON EMISSIONS SCANDAL SETTLEMENT THAT WILL ALLOW THEM TO NOT HAVE TO BUY BACK THIS VEHICLE, UNLIKE VOLKSWAGEN WHO DID THE RIGHT THING FOR SAME ISSUE AND BOUGHT BACK. UNLIKE VOLKSWAGEN THIS VEHICLE HAS MULTIPLE DOCUMENTED DEFECTS AND SAFETY ISSUES. I AM BEING STONEWALLED BY JEEP FOR RESOLUTION. SINCE MY PURCHASE OF THIS JEEP IN 10/2014 IT HAS BEEN IN FOR REPAIRS UNRELATED TO NORMAL USE MORE TIMES THAN I CAN COUNT, OVER 7 MONTHS IN SHOP WHILE I AM PAYING ON IT WITHOUT BEING ABLE TO USE IT. I PURCHASED THIS VEHICLE FOR RELIABILITY, IT HAS FAILED THAT TEST OVER TIME. THEY COULD AGAIN REPLACE THE MOTOR AND I DO NOT WANT THE VEHICLE BACK, I WILL NOT AGAIN RISK BEING STRANDED ON THE HIGHWAY, ENGINE NEARLY ON FIRE AFTER SHAKING, KNOCKING, ROCKING, AND SMOKING NOT ABLE TO TURN OFF UNTIL IT DIES. I REFUSE TO RESELL IT TO SOME UNKNOWING UNSUSPECTING PERSON THAT WILL END UP WITH A LEMON IF THE DEALER GETS IT RUNNING. THIS JEEP NEEDS TO BE RECALLED IMMEDIATELY BEFORE SOMEONE LOSES THEIR LIFE! JEEP AND THE DEALER SERVICE DEPARTMENTS NEED TO BE MADE TO STOP DEFRAUDING CONSUMERS AND MAKING MILLIONS ON A DEFECTIVE LEMON. I HAVE NEVER HAD SO MANY ISSUES WITH A VEHICLE IN MY LIFE. HELP!!!
Engine, Mar 1, 2019
2014 JGC WITH PENTASTAR 3.6L V6 GAS ENGINE STARTED MAKING A TICKING SOUND AT START UP APPROXIMATELY 3 WEEKS AGO. THE SOUND DID NOT DIMINISH AFTER WARM UP. DIAGNOSED TODAY AS A FAILED LIFTER AND POSSIBLE CAM DAMAGE AS WELL. INQUIRED OF THE DEALER ABOUT TSB 09-002-14 AND WAS TOLD THIS ISSUE WAS LIMITED TO ONLY 2011-2013 MODEL YEARS AND THAT THE ENGINE IN MY VEHICLE WAS MADE AFTER THE DATE OF THE AFFECTED ENGINES AND WAS NOT INCLUDED IN THE REPAIR/WARRANTY BEING OFFERED BY FCA REGARDING THE ENGINE. THE VEHICLE WAS MANUFACTURED IN JUNE 2013 AND PURCHASES IN SEPTEMBER 2013.
Vehicle speed control, Engine, Fuel/propulsion system, Feb 27, 2019
AS APPROACHING AN INTERSECTION I BEGAN TO COAST AND PLACE MY FOOT ON THE BRAKE. AT THE TIME I STARTED TO BRAKE, THE VEHICLE SURGED FORWARD FOR 1 SECOND. AS I CAME CLOSER TO A STOP, THE VEHICLE SURGED AGAIN AT WHICH POINT I HAD TO "STAND" ON THE BRAKE PEDAL TO PREVENT ME AND MY FAMILY FROM REAR-ENDING A VEHICLE AND GOING INTO A BUSY INTERSECTION.
Electrical system, Vehicle speed control, Service brakes, Feb 25, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. WHILE DRIVING OUT OF THE PARKING LOT, THE VEHICLE SHUT OFF AND THE INSUFFICIENT BATTERY CHARGE INDICATOR ILLUMINATED. THE FAILURE RECURRED AND THE VEHICLE WAS TOWED TO RON CARTER CHRYSLER JEEP DODGE RAM OF LEAGUE CITY (281-668-5383, LOCATED AT 3535 GULF FWY, DICKINSON, TX 77539). THE DEALER STATED THAT THE VEHICLE WAS INCLUDED IN NHTSA CAMPAIGN NUMBERS: 17V435000 (ELECTRICAL SYSTEM), 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC), AND 18V332000 (ELECTRICAL SYSTEM, VEHICLE SPEED CONTROL). THE VEHICLE WAS KEPT AT THE SHOP FOR THE RECALL REPAIRS. FOUR DAYS LATER, THE DEALER STILL HAD NOT COMPLETED THE REPAIR, STATING THAT THE GEAR WAS STUCK IN PARK. THE MANUFACTURER WAS NOT MADE AWARE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 83,000. PARTS DISTRIBUTION DISCONNECT.
Power train, Feb 25, 2019
VEHICLE WAS IN FOR 100,000 MILE SERVICE AT DEALERSHIP. DURING INSPECTION TECH NOTED THERE WAS SEEPAGE COMING FROM THE INPUT/OUTPUT SHAFT SEALS ON THE TRANSFER CASE. AFTER READING JEEP FORUMS I NOTICED THIS SEEMS TO BE A COMMON OCCURRENCE.
Steering, Feb 25, 2019
VEHICLE HAS 107,000 AND WAS TOLD THERE IS A PIN HOLE LEAK IN THE RACK AND PINION CAUSING A LOSS OF POWER STEERING FLUID. AFTER LOOKING ON THE JEEP FORUMS THIS SEEMS TO BE A COMMON ISSUE WITH THE GENERATION JEEP.
Vehicle speed control, Feb 24, 2019, crash
WHILE GOING THROUGH A CARWASH THIS WEEKEND, MY CAR ACCELERATED AT SOME POINT AFTER THE GEAR WAS PUT INTO NEUTRAL, AND HIT THE CAR IN FRONT OF ME. WHEN THE BRUSHES IN FRONT OF ME PARTED I COULD SEE I WAS GOING TO HIT THE CAR IN FRONT OF ME AND TRIED TO STOP WITH THE BRAKES BUT DID NOT STOP IN TIME. A COUPLE YEARS AGO WHILE SLOWING TOWARDS THE END OF A LANE WITH MY FOOT ON THE BRAKE IT HAD ALSO ACCELERATED, CAUSING ME TO ALMOST HIT ANOTHER VEHICLE BEFORE THE ACCELERATION STOPPED. PERIODICALLY, BUT NOT OFTEN, WHEN I AM AT A STOP AND THEN PROCEED MY CAR WILL LURCH FORWARD AS IF I HAD FLOORED THE GAS PEDAL, BUT I HAVEN'T. MY HUSBAND HAS BEEN WITH ME AND SAID NOT TO FLOOR IT. I JUST GIVE HIM THE LOOK AND SAY I DIDN'T. YESTERDAY, HOWEVER, JUST HOURS AFTER THE CAR WASH INCIDENT, HE WAS DRIVING THE JEEP WHEN HE THOUGHT HE EXPERIENCED THE SAME "OVER-ACCELERATION" AFTER PROCEEDING FROM A STOP. THE CAR-WASH ATTENDANT YESTERDAY HAD ACCUSED ME OF NOT PUTTING MY CAR IN NEUTRAL BUT I HAD POINTED TO MY DASH TO SHOW HIM IT WAS IN NEUTRAL. HE DIDN'T BELIEVE ME BUT THEN LOOKED AT THEIR VIDEO WHICH WAS INCONCLUSIVE. BUT SOMETHING MADE HIM DO A GOOGLE SEARCH WHERE HE CAME ACROSS SUDDEN UNEXPECTED ACCELERATION IN JEEP GRAND CHEROKEES, AT WHICH POINT HE APOLOGIZED FOR BASICALLY ACCUSING ME OF LYING.
Suspension, Electrical system, Feb 22, 2019
2018 - "SERVICE SHIFTER" MESSAGE POPS UP. OVER $1000 I HAD TO PAY TO REPLACE IT AS IT WAS JUST OUTSIDE OF WARRANTY TIME. PAST FEW YEARS, IN COLD WEATHER, THE SUSPENSION CREAKS AND CRACKS NOISES. JUST YESTERDAY, FEBRUARY 2019, LESS THAN 5 YEARS OLD, "SERVICE AIR SUSPENSION IMMEDIATELY" POPS UP ON MY WAY HOME ON INTERSTATE. VERY BUMPY RIDE ALL THE WAY TO MY LOCAL DEALERSHIP. I FEEL I WAS LUCKY WHEN I MADE IT, AS THE TOPS OF THE REAR TIRES WERE ANGLED INWARD. APPARENTLY, ONE AIR SUSPENSION "BAG" BLEW OUT. THIS RESULTED IN THE PUMP/COMPRESSOR BURNING OUT. HAVING TO REPLACE BOTH BAGS AT THE SAME TIME AND THE PUMP, OVER $4,300 REPAIR FOR SOMETHING NO FAULT OF MY OWN AND FOR SOMETHING THAT SHOULD ONLY HAPPEN IN CARS THAT ARE MUCH OLDER IN MY OPINION. LOOKING ONLINE, APPEARS TO BE MANY COMPLAINTS ABOUT THIS. WILL JEEP ADDRESS THIS ISSUE AND MAYBE "RECALL" THIS SYSTEM SO WE CAN BE REIMBURSED? I AM ABOUT TO SWITCH BRANDS AS SOON AS I GET THIS ONE OUT OF THE DEALERSHIP SERVICE DEPT AND ANYONE ELSE I EVER COME ACROSS WHO WANTS TO BUY A JEEP, I WILL TELL THEM THE HORROR STORIES FROM MY CURRENT OVERLAND, MY PREVIOUS OVERLAND, WITH ITS 2011 MODEL ISSUES, AND MY UNLIMITED WRANGLER ISSUES BEFORE THAT. I DON'T HEAR ANY ISSUES LIKE THESE FROM FRIENDS AND FAMILY WITH OTHER BRAND VEHICLES.
Seat belts, Feb 21, 2019
DRIVER SIDE FRONT SEAT BELT NO LONGER RETRACTS BACK IN CAUSING THE SHOULDER BELT TO LAY IN PILE ON MY LAP. DEALER SAID WHOLE ASSEMBLY INCLUDING SOME AIR BAG SENSOR(S) NEED TO BE REPLACED. PARTS ARE $400 ALONE. VEHICLE HAS LESS THAN 70,000 MILES ON IT.
Power train, Electrical system, Feb 21, 2019
TL* THE CONTACT OWNS A 2014 JEEP GRAND CHEROKEE. THE CONTACT STATED THAT THE SERVICE SHIFTER INDICATOR ILLUMINATED. THE VEHICLE WAS TAKEN TO STOCKTON DODGE CHRYSLER JEEP RAM (3333 AUTO CENTER CIR, STOCKTON, CA 95212), BUT IT COULD NOT BE REPAIRED BECAUSE THERE WAS NOT AN ACTIVE FAILURE CODE ON THE VEHICLE. THE FAILURE OCCURRED SEVERAL TIMES. ALSO, WHILE DRIVING THE VEHICLE, THE INSTRUMENT PANEL SCREEN WENT BLACK AND ALL THE INDICATORS ILLUMINATED. THE VEHICLE WAS TOWED TO LODI CHRYSLER DODGE JEEP RAM (1255 BECKHAM RD, LODI, CA 95240) MULTIPLE TIMES, BUT THEY COULD NOT DIAGNOSE THE CAUSE OF THE FAILURES. THE DEALER STATED THAT THE VEHICLE WAS NOT INCLUDED IN NHTSA CAMPAIGN NUMBER: 13V483000 (SERVICE BRAKES, HYDRAULIC, ELECTRICAL SYSTEM). THE MANUFACTURER WAS CONTACTED. THE VEHICLE WAS NOT REPAIRED. THE FAILURE MILEAGE WAS 68,000.
Electrical system, Feb 20, 2019
BOTH LIGHTS ILLUMINATING THE REAR LICENSE PLATE HAVE BLOWN OUT. THIS WAS DISCOVERED DURING AN INSPECTION. THE REPLACEMENT LIGHTS ARE DEALER ONLY PARTS COATING OVER $200 EACH.
Other or unspecified, Feb 18, 2019
MY DASHBOARD OUT OF NO WHERE JUST GOT BUBBLE AND WRINKLED..
Wheels, Feb 15, 2019
RIMS WILL COLLECT MUD, DIRT, SNOW AND BECOME SEVERELY OUT OF BALANCE. LIVING ON A GRAVEL/DIRT ROAD MAKES THIS A RE-OCCURRING. REQUIRING THE INSIDE OF THE RIMS TO BE WASHED OUT. NEVER IN 54 YEARS OF DRIVING HAVE I OWNED A VEHICLE WITH THIS PROBLEM. IT MAKES THE VEHICLE UNSAFE TO DRIVE UNTIL THE RIMS IS WASHED OUT.
Steering, Electrical system, Engine, Feb 15, 2019
WHILE IN MOTION, ON MY WAY WORK, MY 2014 GRAND CHEROKEE SUMMIT WITH 3.0 L TURBO DIESEL ENGINE, 220 AMP ALTERNATOR AND 49000 MILES EXPERIENCED A LOSS OF POWER STEERING, BATTERY LIGHT CAME ON, VOLTMETER SHOWED NO CHARGING OF BATTERY. MY ELECTRONIC INDICATOR SYSTEM STATED THE VEHICLE WENT INTO BATTERY SAVER MODE WITH A LOSS OF ABS, HEATING AND VENTILATION, AIR SUSPENSION SYSTEM, ALL SAFETY ENHANCEMENTS SUCH AS PARK SENSE, NO ELECTRONIC TRANSMISSION SYSTEM CHANGES AND CHECK ENGINE LIGHT CAME ON. THERE WAS A RECALL ON GASOLINE ENGINE 2014 GRAND CHEROKEES ALONG WITH OTHERS (CHRYSLER RECALL T36) AND I HAVE SEEN ANOTHER COMPLAINT SIMILAR TO MINE SHARING THE SAME ENGINE ON THIS SIGHT. I DO BELIEVE THIS IS WAS CAUSED BY CATASTROPHIC ALTERNATOR FAILURE. A NEW BATTERY WAS INSTALLED AND THE BATTERY LIGHT IS STILL ON AND STILL IN BATTERY SAVER MODE( AN INDICATOR ALSO OF NO CHARGING) AND VOLMETER INDICATES NO CHARGING. I WILL BE REPLACING THE ALTERNATOR TOMORROW.
Engine, Feb 14, 2019
TURBOCHARGER WATER COOLING INLET, MOPAR PART NUMBER 68242889AA, IS EXPOSED TO HIGH TEMPERATURES ON THE HOT SIDE OF THE TURBO, AND THE RUBBER HEATER HOSE THAT JOINS THE TWO METAL SECTIONS SUBSEQUENTLY FAILS. THIS RESULTS IN A COMPLETE LOSS OF COOLANT, ENGINE FAILURE, AND EXTREME TEMPERATURE WHICH MAY CONTRIBUTE TO A FIRE HAZARD. IN ADDITION TO MY PERSONAL VEHICLE FAILING, I KNOW OF AT LEAST 5 OTHER JEEP GRAND CHEROKEES AND RAM TRUCKS EXPERIENCING THE SAME ISSUE. ALL THESE SHARE THE 3.0 ECODIESEL ENGINE.
Seat belts, Feb 12, 2019
PASSENGER SIDE SEAT BELT TENSIONER/RETRACTION MECHANISM BROKE, DRIVERS SIDE IS ON ITS WAY OUT. CAR HAS 40K MILES ON IT. 700 PER SIDE TO FIX OUT OF WARRANTY. SHOULD BE RECALLED. THIS IS A MAJOR SAFETY CONCERN. WILL NEVER BUY FROM FCA AGAIN UNLESS THIS IS RECALLED/REMEDIED.
Suspension, Seats, Feb 12, 2019
ON FEBRUARY 11, 2019, THE SAFETY MECHANISM IN THE DRIVER'S SIDE HEADREST DEPLOYED WHILE THE VEHICLE WAS IN PARK. THIS IS A SAFETY CONCERN BECAUSE THERE WAS NO COLLISION AND HEADREST CAN AFFECT A DRIVER'S ABILITY TO REMAIN FOCUSED WHILE DRIVING. MILEAGE AT TIME HEADREST "DEPLOYED" WAS 78,000. THERE IS ALSO A SUSPENSION ISSUE SEARCHABLE ONLINE. THE ERROR MESSAGE READS: "SERVICE ADAPTIVE DAMPING SUSPENSION SYSTEM." OWNER HAS A 2014 JEEP GRAND CHEROKEE SRT. MILEAGE WAS 78,000 AT TIME ERROR MESSAGE APPEARED. PLEASE CONTACT OWNER FOR FURTHER INFORMATION.